ATTACHMENT_5_Past_Performance_Questionnaire.docx
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- TSA Janitorial Services at San Francisco International Airport (SFO) HSTS01-17-Q-CKP064 Revised
- Solicitation number
- HSTS01-17-Q-CKP064-REV
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RFQ Attachment 5 - Past Performance Questionnaire
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| RFQ_HSTS01-17-Q-CKP064-REV.Amendment_A00002.pdf | ||
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ATTACHMENT 5 Past Performance Questionnaire
RFQ HSTS01-17-Q-CKP064-REV – ATTACHMENT 5 PAST PERFORMANCE QUESTIONNAIRE
PART A: TO BE COMPLETED BY THE QUOTER
Instructions: Quoters shall fully complete the information requested below and submit this attachment to the Government in their Volume II: Past Performance response in accordance with the submission instructions prescribed in RFQ Section V “Instructions for Submitting Quotations” (RFQ Pages 36 – 39). Quoters may either type or legibly write their information in the form below.
Name of Quoter:
Name of Past Performance Reference (Government Agency or Private Organization):
Description of work performed:
Contract Period of Performance:
Total dollar value of contract:
Name of Point of Contact at the Past Performance Reference:
Phone Number:
Email Address:
RFQ HSTS01-17-Q-CKP064-REV – ATTACHMENT 5 PAST PERFORMANCE QUESTIONNAIRE
PART B: TO BE COMPLETED BY THE PAST PERFORMANCE REFERENCE
Instructions: Please complete the following past performance questionnaire and return it to Mr. Michael Capovilla at michael.capovilla@tsa.dhs.gov in a Microsoft Word or Adobe PDF compatible document no later than: 3:00 PM local Washington D.C. time on Friday, September 1, 2017. Responses may either be typed or legibly written in the form below.
This Questionnaire pertains to:
Name of person completing this questionnaire:
Your agency/company name:
Your role in the contract:
General description of products/services required under the contract:
PAST PERFORMANCE RATINGS
Instructions: Please rate each of the following statements with a rating that is based on an objective appraisal of the vendor’s performance. Assign each a rating of either “Satisfactory” or “Unsatisfactory”. Annotate with N/A if the statement does not to apply your contract. For any rating of “Unsatisfactory”, please provide an explanation in the comments field below.
| 1. Quality of Service: The vendor complied with the contract requirements, exhibited reasonable/cooperative behavior, provided necessary supervision, recommended effective solutions to issues, and maintained a high standard of quality. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 2. Timeliness of Performance: The vendor consistently met the performance and task deadlines without extraordinary assistance from the client. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 3. Quality of the Workers: The vendor’s employees were trained and qualified for the positions they occupied and were able to accomplish work assignments independently without the assistance of supervisors. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 4. Dependability of the Workers: The vendor’s employees were punctual, reliable, and courteous. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 5. Business Relations: The vendor was effective, responsive, and proactive during contract performance. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 6. Customer Satisfaction: The vendor remedied customer complaints within a reasonable amount of time. |
| Satisfactory |_| Unsatisfactory |_| N/A |_| |
| 7. Overall Assessment: Your organization is satisfied with contract performance and would continue to do business with the vendor. |
| YES |_| NO |_| |
Additional Comments:
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