ATTACHMENT_1_Performance_Work_Statement.docx

Performance Work Statement (PWS) Janitorial Services for the Transportation Security Administration (TSA) at the San Francisco International Airport (SFO)

1.0 Organization

Government Entity:

Transportation Security Administration Real Estate Management Division 701 South 12th Street Arlington, VA 20598-6017

Service Location:

San Francisco International Airport (SFO) San Francisco, CA 94125-1926

2.0 Background and Objectives

Janitorial services are required TSA checkpoint and baggage areas at the San Francisco International Airport (SFO) in San Francisco, CA. TSA currently occupies approximately 53,661 square feet of space. The space is dedicated to passenger and baggage screening operations. The Contractor shall provide janitorial services seven (7) days a week in two shifts (of eight hours each) every day for the space occupied by the TSA at SFO.

3.0 Scope of Work

The Contractor shall provide all labor, supervision, uniforms, cleaning supplies, and equipment necessary for the performance of services as identified herein. The contractor is responsible for removing trash from the facility and disposing of trash in dumpsters located on airport property. Janitorial tasks shall be performed at the locations notated in Attachment 2 “Service Locations”.

4.0 Performance Requirements Summary Information

This requirement is performance based and therefore incorporates the Performance Requirements Summary (PRS) outlined in PWS 15.0, Performance Requirements Summary. In general, the PRS sets forth the expected outcomes (objectives) of the contract, the service required of the Contractor to attain the objectives, a performance standard per outcome, and the surveillance method for recording contractor performance. The PRS is not an exclusive remedy and the inclusion of the PRS does not preclude the Government from using any other remedy available by law or contract terms, including reductions in payment in accordance with any contractual clause for inspection of services.

5.1 Service Areas Definitions

5.1.1 Checkpoint Definition

A TSA checkpoint is defined as any location where TSA personnel or equipment screen passengers at SFO prior to boarding their aircraft, to include checkpoint space starting at the podium in front of the x-ray equipment and ending at the composure benches at the end of the Explosive Trade Detection (ETD) machines; TSA personnel screening and/or ETD machines at passenger ticket counters; and private screening rooms. Queuing areas and exit lanes are not part of the checkpoint.

ATTACHMENT 1 Performance Work Statement

5.1.2 Baggage Screening Area Definition

The checked baggage screening area will include the actual footprint of the screening equipment and the necessary area around the machines to carry out screening and alarm resolution duties. Additionally, for automated, in-line Explosive Detection System (EDS) based systems, the screening area may also include the actual footprint of: (1) the entry and exit belts immediately adjacent to and connecting directly to the EDS screening equipment; (2) any multiplexing equipment used for the sole purpose of providing bag images to alarm resolution areas; and (3) any centralized EDS alarm resolution room/control center, if any exists.

5.2 Tasks – Checkpoints and Baggage Screening Areas (53,661 Square Feet)

Janitorial tasks shall be performed at the locations notated in PWS 16.0, SFO Service Locations.

5.2.1 Daily

(1) Sweep, dust, and mop all hard surface floors.

(2) Vacuum around and, if possible, under Passenger Screening Checkpoint machines. This activity should occur at a time that does not interfere with screening activities.

(3) Empty and remove all trash from receptacles at Passenger and Baggage Screening Checkpoints along with any boxes or articles appropriately marked "Trash" that are placed near the trash receptacles at the middle. Clean the outside surface of trash receptacles.

(4) Insert new liners in trash receptacles twice daily.

(5) Wipe down any glass partitions/tables and windows. Do not clean the top of SILVER tables.

(6) Dust metal frames (located at passenger screening checkpoints)

5.2.2 Weekly

(1) Clean the Passenger Checkpoint stanchions.

(2) Clean windows in checkpoint areas.

(3) Twice a week, dust all surfaces.

(4) Clean and polish metal frames (located at passenger screening checkpoints).

5.2.3 Monthly

(1) Disinfect all trash receptacles.

5.2.4 Semi-annually

(1) Strip and wax all hard surface floors.

(2) Perform carpet shampooing with a shampoo machine in compliance with industry standards.

5.2.5 The Airport participates in the Recycling Program. Recycling materials consist of clean mixed office paper, glass, plastic, aluminum cans and cardboard. The Contractor is not responsible for the recycling bins in the public areas of the Airport; however, in the event that TSA Offices in the perimeter of the checkpoints have recycle bins, the Contractor shall be responsible for maintenance of those bins. The airport does not require the recyclables to be bagged. The recyclables shall be disposed in the designated recycle containers on the loading dock. Cardboard shall be separated from other recyclables and disposed of in designated recycle compactors.

6.0 Quality Control

6.1 The Contractor shall have in place a formal and written Quality Control Plan that addresses all aspects of the services to be performed and how the Contractor will ensure that service quality will be maintained to meet the PWS requirements and the performance standards outlined in PWS Section 16.0. The Quality Control Plan shall include service checklists for each service location outlined in Attachment 2 “Service Locations”, which will allow the Contractor to annotate the date and time that each of the required tasks is performed per shift. The Contractor shall provide the checklists to the Government upon request for inspection of services.

6.2 The Contractor shall submit a draft of their Quality Control Plan to the Contracting Officer’s Representative (COR) as specified in PWS 8.0 with a copy email to the Contracting Officer. The COR will review and provide comments, if necessary, which shall be incorporated into the vendor’s Final Quality Control Plan submission. The COR will review the Final Control Plan submitted and will either approve it or return it with comments. In the event of non-approval, the vendor shall address the COR’s comments and re-submit for approval within three (3) days of reception of the COR’s comments.

7.0 Minimum Labor Standard

The work described herein shall be performed by a minimum of ten janitors within the schedule outlined in PWS 5.2, one (1) working supervisor and four (4) janitors per shift. The mandatory minimum labor standard is illustrated below:

MINIMUM REQUIREMENT

MINIMUM NUMBER OF

EMPLOYEES PER SHIFT

HOURS PER

SHIFT

HOURS

PER DAY

HOURS

PER WEEK

DAYS PER

YEAR

HOURS

PER YEAR

8.0 Deliverables

Deliverables are to be submitted electronically in Microsoft Excel or Word format.

Deliverables

Due Date

Recipients

COR / CO

Final Quality Assurance Plan with Checklist Three business days after draft comments are received

COR / CO

9.0 Contractor Furnished Resources

9.1 The Contractor shall furnish all supplies and equipment necessary to accomplish tasks as stated in this PWS.

9.2 The Contractor shall use products and materials made from biodegradable based materials to the maximum extent possible without jeopardizing the intended use or detracting from the overall quality delivered to the end user. All supplies and materials shall be of a type and quality that conform to applicable federal specifications and standards.

9.3 The Contractor shall use products and equipment consistent with FAR clause 52.223-10 Waste Reduction Program (May 2011). Accordingly, all products shall be considered environmentally beneficial and/or recycled, phosphate-free, non-corrosive, non-flammable, and fully biodegradable. The Contractor shall minimize the use of harsh chemicals that may release irritating fumes.

9.4 All paper based products used by the Contractor shall contain recycled content conforming to EPA specifications.

10.0 Government Furnished Resources

There are no government furnished resources on this contract. The Contractor will make arrangements directly with the airport for access to trash disposal, water, storage space and other resources necessary to provide janitorial services at TSA locations within this airport. Trash may be disposed on airport grounds. Dumpsters/compactors for airport generated trash are located at the beginning or end of each terminal. The Contractor will be responsible for contracting directly with the Airport for storage space. The storage space may only contain supplies and equipment necessary and related to the performance of this contract. Contact airport Real Estate Section for any available allocation of space.

TSA is not responsible for providing the following requirements and access rights. The Contractor must comply with all airport requirements throughout the life of this contract.

· Access to water and water closets to dump waste water or wash/rinse tools. The contractor is responsible for obtaining and maintaining access to water and sewage at the airport.

· Access to waste/trash area. The compactor for airport generated trash is located at the beginning or end of each terminal. Access to some compactors is locked. The contractor is responsible for obtaining keys from the airport authority.

· Tote carts: Maid carts, water and leak proof, 44-gallon wheeled totes with apron pockets for supplies (recommended), tote cart wheels must remain clean at all times to preserve the airports carpeted floors. There is no automated compactor tipper available. All trash must be manually loaded into the hopper.

11.0 Security Requirements

Contractor employees are required to meet all airport security screening requirements, including a criminal history, background, and fingerprint check. Additionally, Contractor employees working in this facility require a Secure Identification Display Area (SIDA) badge. In order to receive a SIDA badge Contractor employees must successfully complete SIDA training as required by the airport and pass the required test. SIDA badges shall not be shared or transferred between employees. These security requirements shall be met prior to the start of the contract and prior to start of work by new employees. The Contractor is responsible for all fees associated with security requirements. At least 10 days prior to any staff change (addition or replacement), the Contractor must notify the Technical Monitor of the change. The purpose of this notification is to maintain the integrity of security access and compliance with security requirements.

The Contractor is responsible for obtaining all SIDA badges from the airport.

12.0 Business Requirements

The Contractor is responsible for all costs associated with this PWS, including all security clearance, badging, and parking fees. The Contractor shall meet and maintain any insurance and bonding requirements established by the SFO Airport Authority for doing business on airport property. The Contractor is responsible for maintaining any required state or federal license or permits required for the performance of the work required herein. The Contractor shall also maintain statutory requirements, including Workmen’s Compensation Acts. In addition, the Contractor shall be responsible for SFO security clearances and badging per individual working at the airport. Any security clearances, badging and parking fees are the responsibility of the Contractor.

This contract is subject to the Service Contract Act of 1965. Compliance with the Department of Labor’s Service Contract Act Wage Determination is required. The applicable Wage Determination 2015-5637 (Rev.-4) is included as an attachment (Attachment 3).

13.0 Emergencies

Under no circumstances shall the Contractor touch, smell, or attempt to clean up hazardous substances. The Contractor is not a first responder; a first responder is a qualified official who has specific training in resolving hazardous material situations.

Biohazards are not a requirement under this PWS. If there is blood, vomit, urine, feces, bodily fluids, tissue, or organs involved in a spill, do not clean such a spill, as this is the airport authority’s responsibility.

14.0 Quality Assurance Surveillance Plan

TSA personnel will verify whether the information in the Contractor’s submitted checklists are complete and accurate and the required tasks were completed by the scheduled cleaning hours. Random inspection by the Government will be conducted.

15.0 Performance Requirements Summary

Performance standards for this contract are outlined below:

1. Provide routine janitorial services at SFO as outlined in PWS 5.2.1 and 5.2.2.

2. Provide periodic janitorial services at SFO as outlined in PWS 5.2.3 and 5.2.4.

[End of Performance Work Statement]