RDU Janitorial SOW.docx

HSTS01-12-Q-RES471

STATEMENT OF WORK

JANITORIAL SERVICES FOR RALEIGH-DURHAM INTERNATIONAL AIRPORT

1. REQUIRING ORGANIZATION

Transportation Security Administration (TSA) Office of Real Estate Services (ORES) 601/701 South 12th Street Arlington, VA 20598-6017

1.1 Services to be provided at:

Raleigh-Durham International Airport Terminal 1 1600 John Brantley Boulevard Terminal 2 2400 John Brantley Boulevard Raleigh, NC 27623-0068

2. OBJECTIVE

To provide janitorial services for space occupied by TSA at RDU. Generally, this space is dedicated to the screening of passengers (“passenger” or “checkpoint” screening), the screening of checked baggage (“baggage” screening), break rooms, offices, and one K9 office.

3. BACKGROUND

The TSA at RDU performs checkpoint and baggage screening on approximately 21,375 square feet of space that is not leased from the airport. TSA uses two break rooms and one office on approximately 4,637 square feet of space that is leased from the airport. That space requires janitorial services that include cleaning and trash removal. TSA is obliged to contract for those services.

4. SCOPE

4.1. TSA RDU requires janitorial services with a minimum staff of 4 Janitors, one of the 4 Janitors being the Lead Janitor, seven (7) days a week to include cleaning, vacuum and trash removal. The total staff shall work a minimum of 30 hours during the daily services hours. The daily services for the Leased space shall take place between the hours of 8:00 p.m. and 1:30 a.m. Daily services for the non-leased Passenger and Baggage Checkpoint space shall take place between the hours of 10:00 p.m. and 3:30 a.m. The amount of space requiring service is currently measured to be approximately 26,012 square feet. The Contractor shall be responsible for all labor, supervision, uniforms, cleaning supplies, and consumables (to include trash receptacle liners, etc.) necessary for the janitorial maintenance of TSA-occupied space at RDU. In the event the rooms to be cleaned are not open, the contractor’s personnel will call the TSA Coordination Center at 919-468-4053 to gain access.

4.4 The contractor shall not dust or clean any of the passenger screening machines/equipment.

4.5 The work described herein shall be performed by a minimum of three (3) Janitors and one (1) Lead Janitor within the following schedule outlined in Section 4.1. The minimum labor standard is illustrated below:

The determination of the total daily productive man-hour requirements to meet all quality requirements herein is the sole responsibility of the Offerors. It is of utmost importance that the Contractor utilizes skilled and productive manpower to satisfactorily furnish the required level of services specified. Failure on the part of the contractor to utilize skilled and productive manpower may produce unsatisfactory results which may cause the Government to make deductions from the Contractors monthly invoices for unsatisfactory work or work not accomplished.

5. APPLICABLE DOCUMENTS and REFERENCES

5.1. Section C.9 describes detailed area of the lease and checkpoint space.

5.2. Section C.6.4 indicates the Daily and Monthly cleaning requirements for each location

5.3. The Department of Labor Wage Determination number 2005-2402 revision 14 is included Section III Attachment III

6. TECHICAL REQUIREMENTS/TASKS

6.1. The Contractor shall immediately report to the RDU Point of Contact (POC) any malfunctioning plumbing or lighting and any new stains or damage to floors, furniture, or appliances in either the leased or non-leased space.

6.2. The Contractor shall arrange for supervision of all work as outlined in this SOW. The Contractor or supervisor (who shall be fully conversant in English) shall be available during the hours that work is in progress in order to receive notices, reports, or requests from the Contracting Officer or Contracting Officer’s Technical Representative (COTR). The Contractor shall supply telephone and pager numbers to the RDU POC for use in contacting the Supervisor should the need occur.

6.3. There is no storage space available onsite. Contractor is responsible for providing storage for supplies offsite.

6.4. Water can be accessed from any restroom thru out the airport.

6.5. There is access to water closets to dump waste water or wash/rinse tools.

6.6. Waste/trash removal services - Garbage will be placed in Airport dumpster for disposal.

6.7. The following janitorial tasks shall be performed at each location as designated in Section C.9. The Contractor shall provide janitorial services and ensure the facilities listed below are clean according to health, safety and industry standards. In the event the contractor the rooms to be cleaned are not open, the contractor’s personnel will call the TSA Coordination Center at 919-468-4053 to gain access.

6.7.1. Leased Space

6.7.1.1. Daily Services:

i. Empty and remove all trash from receptacles, along with any boxes or articles appropriately marked “Trash” that are placed near the trash receptacles. Insert new trash liners in trash receptacles. Wipe out trash receptacles daily.

ii. Empty and remove paper strips from the shredder and replace the shredder bag.

iii. Dust surfaces of desks, bookshelves, printer stands, personnel lockers, vending machines, etc.

iv. Clean tables, sinks, counters, microwaves, and coffee pots

v. Clean windows and mirrors to include glass wall mounted bulletin boards.

vi. Vacuum all carpets.

vii. Sweep and damp mop (disinfect) all hard surface floors Terminal 1 break room and K9 office, and Terminal 2 break room and hallway.

6.7.1.2. Monthly Services: (Shall be scheduled with the TSA RDU POC and will take place after 7:30 p.m.)

i. Shampoo all carpeting and strip and wax all VCT flooring.

6.7.2. Checkpoint Space

6.7.2.1. Daily Services:

i. Empty all trash containers, insert new trash liners, and wipe out receptacles nightly

ii. Empty and remove paper strips from the shredder and replace the liner.

iii. Dust base surfaces of crowd control stanchions to include the bases.

iv. Vacuum passenger screening area, (paying particular attention to the sides of equipment/machines, base of crowd control stanchions, and screening lane walls). (These areas are very susceptible to the gathering of dust, paper, and other items.)

v. Vacuum out all electrical core outlets in the passenger screening floors, commonly called poke thru’s.

vi. Clean all glass and dust the tops and ledges of the glass partitions in the passenger screening areas clean all passenger benches, chairs, and stools to remove grit and grime.

vii. Sweep and damp mop (disinfect) all hard surface floors

6.7.2.2. Bi-Annual Services:

i. Stripping/waxing with methods and chemicals being approved by the Airport Authority to avoid discoloration. Shampoo carpets in the baggage areas. The Contractor shall coordinate with the Primary or Alternate TSA POC before providing this service.

6.8. The Contractor shall use products and equipment consistent with FAR clause 52.223-10 Waste Reduction Program (August 2000). Accordingly, all products shall be considered environmentally beneficial and/or recycled, phosphate-free, non-corrosive, non-flammable, and fully biodegradable. The Contractor shall minimize the use of harsh chemicals that may release irritating fumes.

6.9. The Contractor shall use paper and paper products with recycled content conforming to EPA specifications.

6.10. The Contractor shall have in place a formal and written quality assurance program covering all aspects of the services to be performed which shall be provided within five days of award. .

6.11. The Contractor will provide checklists at each of the passenger/baggage screening checkpoints within 5 days after award. Such checklists will allow the contractor to annotate the date and time each of the required activities were performed, as well as the name of the individual who performed them. This will allow TSA to help monitor whether the tasks are being done at the frequency for which they were contracted.

6.12. The Contractor will provide any other documents or documentation of standard operating procedures that will demonstrate the Contractor’s performance standards within 5 days after award.

6.13. The Contractor shall meet and maintain any insurance and bonding requirements as established by the Airport Authority for conducting business on airport property

7. Period of Performance The period of performance for this contract is anticipated to be a base year and four (4) one-year option periods.

8. Emergencies Under no circumstances shall the Contractor touch, smell, or attempt to clean up hazardous substances. The Contractor is not a first responder; a first responder is a qualified official who has specific training in resolving hazardous material situations. Biohazards are not a requirement under subject contract. If there is blood, vomit, urine, feces, bodily fluids, tissue, or organs involved in the spill, do not clean as this is an airport authority responsibility.

Terminal 1 Passenger Checkpoint: B Southwest 2,392 Sq. Ft.

Baggage Checkpoint:

Southwest Airlines 1488 Sq. Ft.

Terminal 2 Passenger Checkpoint: 12,220 Sq. Ft.

Baggage Checkpoint: 5,195 Sq. Ft.

Over Sized Bag Room 80 Sq. Ft.

Total: 21,375

LEASED SPACE

Total: 4638

*Note: See attached drawing of the Terminal 1 checkpoint currently being renovated. Projected completion date is Spring 2014; estimated square footage is of the passenger checkpoint is 3,780 square feet and the baggage room is 432 square feet.