Past_Performance_Questionnaire_-_Attachment_V_(2-3).docx

U.S. Department of Homeland Security Washington, DC 20528

REGION 3 ADMINISTRATIVE SUPPORT SERVICES

PAST PERFORMANCE QUESTIONNAIRE

HSHQE3-15-R-00001

ADMINISTRATIVE SERVICES FOR REGION 3

PAST PERFORMANCE QUESTIONNAIRE

HSHQE3-15-R-00001

ATTACHMENT V

NAME OF CONTRACTOR REQUESTING THE REFERENCE:

The purpose of this questionnaire is to obtain information regarding the quality of the above named Contractor’s past performance relative to a contract, completed or in progress, at your company/ agency. The Federal Protective Service is considering this Contractor for Administrative/ Clerical Support Services in Philadelphia, PA, Baltimore, MD and Woodlawn, MD. We would greatly appreciate your input regarding the quality of the Contractor’s past performance.

Handwritten responses are sufficient. It is requested that the individual(s) responsible for the administrative oversight of the project (e.g. CO, COR, etc.) respond to this questionnaire. More than one copy of the questionnaire may be submitted if responses from more than one individual are appropriate.

Upon completion of the survey, please email to beth.arnold-messick@hq.dhs.gov with the subject line reading QUESTIONNAIRE FOR HSHQE3-15-R-00001. If you have any questions, please call (215) 521-2277. We appreciate your efforts on our behalf.

CONTRACT NO. OR PROJECT TITLE: ______________________________________________

PERIOD OF PERFORMANCE TO

INCLUDE ALL OPTION PERIODS:__________________________________________________

TOTAL PROJECT VALUE TO

INCLUDE ALL OPTION PERIODS: _________________________________________________

ANNUAL NO. OF ADMINISTRATIVE/

CLERICAL SERVICE HOURS:_____________________________________________________

NUMBER OF ADMINISTRATIVE

SUPPORT PERSONNEL: ________________________________________________________

LOCATIONS WHERE CONTRACT SUPPORT

IS/WAS PROVIDED:_____________________________________________________________

PERFORMANCE:

QUESTIONS

Please provide a brief description of the scope of this project so that we may determine any similarities to this contract:

Please provide your comments on the Contractor’s performance in the following areas:

1. How consistent is the Contractor in providing required staffing at each post of duty? Did the contractor have any assigned locations that were not staffed appropriately? Was there repeated lateness by personnel? If yes, how many hours were recorded annually and did this negatively impact operations or present performance issues? Please explain how the Contractor handled these situations and generally how quickly such situations were resolved?

2. Discuss the overall level of professionalism, attentiveness, and bearing of the Contractor’s workforce:

3. Discuss the overall quality of performance as it relates to compliance with contract requirements, accuracy of documentation, the level of experience, capabilities, and effectiveness of contractor personnel in preforming required services.

4. Discuss the timeliness of performance as it relates to contractor personnel’s reliability, response to technical direction, meeting delivery schedules or task deadlines.

5. How effective is the Contractor in identifying potential problems and resolving them on its own?

6. How effectively does the Contractor respond to problems presented to it? How quickly are problems resolved? ______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

7. Discuss the Contractor’s quality control of the project. Were there any negative performance issues or trends identified during the period of performance? If yes, please identify issue(s) and explain how this was addressed by the Contractor in an attempt to resolve.

8. Discuss the Contractor’s overall management of the project/effort.

9. Discuss the Contractor’s ability to seamlessly transition or phase-in under a newly awarded contract (if applicable):

10. Did this contract require the contractor to submit a subcontracting plan? If so, has the contractor been making a good faith effort to meet the subcontracting goals contained within the plan? (NOTE: The individual completing this questionnaire may need to contact the cognizant contracting officer in order to ascertain whether the contractor is meeting subcontracting goals.)

11. Was the contractor required to provide additional support during performance (i.e. overtime effort or additional personnel)? If yes, please provide details regarding how the Contractor performed during those situations.

12. If you had a choice, would you hire this Contractor again? Why or why not?

13. In summary, would you describe the quality of the Contractor's services and overall performance as:

a. _____Highly Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is substantially less than the level expected from a competent vendor.

b. _____Acceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is no more than the level expected from a competent vendor.

c. _____Unacceptable – Based on the contractor’s performance under this project, the level of risk associated with this vendor is greater than the level normally expected from a competent vendor.

Your Name: ___________________________________________________________

Your Position: ___________________________________________________________

Company: ___________________________________________________________

Telephone No: ___________________________________________________________

Fax: ___________________________________________________________

E-mail address: ___________________________________________________________

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