RFP_HSHQDC-16-R-00095_Amendment_2_with_Track_changes.pdf

Request for Proposal (RFP) HSHQDC-16-R-00095

Nebraska Avenue Complex (NAC) Guard Support Services Page 1

Schedule B Attachment Labor Categories and Estimated Hours

Pricing Table

1.1 CLIN Structure

Each Offeror shall identify its "Unit Price" and "Total Price" for the labor hours described below the base year and all option periods.

CLIN 0001 Base Year Description of Services or

Supplies QTY Unit Unit Price Total Price

Captain / TS-SCI

2,912 HR $ $

Lieutenant / TS-SCI

9,282 HR $ $

Sergeant / Secret

20,774 HR $ $

Armed Guard / Secret Dispatcher

Armed Guard / TS-SCI

37,12817,520 HR $ $

Armed Guard / Secret / EMT

228,852 HR $ $

Program Manager / TS-SCI

2,080 HR

Labor Categories and Rates proposed for Contract Line Item Number (CLIN) 0001 and Option Years will also be applicable to CLINs 0002 and the associated option years.

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CLIN 1001 Option Period One

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CLIN 2001 Option Period Two

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CLIN 3001 Option Period Three

Supplies QTY Unit Unit Price Total Price

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CLIN 4001 Option Period Four

Supplies QTY Unit Unit Price Total Price

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CLIN Description of Services or Supplies

Total Price

0001 The Contractor shall provide Security Guard Support Services in accordance with Schedule B

0002 Temporary Additional Services NTE $300,000

$300,000

0003 Initial Contract Transition

Total Estimated Base Year Price

Option Period One

The Contractor shall provide Security Guard Support

1002 Option Period One Temporary Additional Services NTE $300,000

$300,000

Total Estimated Option Period One Price

Option Period Two

2002 Option Period Two

Total Estimated Option Period Two Price

Option Period Three

3002 Option Period Three

Total Estimated Option Period Three Price

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Option Period Four

4002 Option Period Four

Total Estimated Option Period Four Price

Total Evaluated Price (Total Base + All Option Periods)

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SECTION I - SUPPLIES OR SERVICES AND PRICE/COSTS

1.0 CONTRACT TYPE

This is a Labor Hour (LH) Indefinite Delivery Indefinite Quantity (IDIQ) Contract. This Contract will be issued in accordance with Federal Acquisition Regulations (FAR) Part 12, Acquisition of Commercial Items for Nebraska Avenue Complex (NAC) Guard Support Services in support of the Department of Homeland Security (DHS), Office of the Chief Security Officer (OCSO).

This procurement requires a Top Secret Facility Clearance, in addition to several Top Secret SCI posts. Offerors are required to possess a Top Secret Clearance at the closing date of the solicitation.

2.0 PRICING

See Standard Form (SF) 1449 and Schedule B Attachment for Labor Categories and Estimated Hours Pricing Table

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SECTION II - SPECIFICATIONS/STATEMENT OF WORK

1. Introduction

1.1 General Information

This is a Statement of Work (SOW) for the Department of Homeland Security (DHS), Office of the Chief Security Officer (OCSO) Force Protection Branch (FPB), to provide Protective Security Officer (PSO) services for:

Department of Homeland Security Nebraska Avenue Complex 3801 Nebraska Avenue, N.W.

Washington, DC

The Nebraska Avenue Complex (NAC), housing the Headquarters of the Department of Homeland Security, is assessed as Facility Security Level (FSL) Five. FSL V is the highest level possible according to the Interagency Security Committee (ISC) Standards, and on a par with the Pentagon, the White House, the US Capitol and a number of other iconic national landmarks. The NAC meets or exceeds every tangible ISC criteria, and houses the Secretary and Deputy Secretary, as well as 3000 Federal employees. Inasmuch as the Department was established as a direct result of the terrorist attacks of 9/11, it is a symbol of national resolve of a particularly profound importance in the context of security.

FPB considers PSO positions equivalent to the Department of Labor, Service Contract Act Directory of Occupations, 27102 Guard II. In addition, FPB considers PSO positions equivalent to the Occupational Safety and Health Administration (OSHA) First Responder, Awareness Level, 29 CFR 1910. 120(q)(6)(i).

1.2 Force Protection Branch

The Force Protection Branch is responsible for providing contractor oversight, conducting law enforcement and protective security services, and leveraging access to the intelligence and information resources of our network of Federal, state, local, tribal, territorial, and private sector partners. Every day we protect the homeland by managing risk and ensuring continuity for one of the Nation’s most critical facilities, the Department of Homeland Security Headquarters, Nebraska Avenue Complex (NAC).

PSOs perform an exceptionally crucial role in support of the FPB mission and are typically the first contact for visitors within a Federal facility. In this exceedingly visible role, PSOs serve as a vital defense-in-depth countermeasure. Contractors and their employees shall be vigilant in performing their duties in a courteous and professional manner.

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1.3 Performance Objective

The functional objective of this requirement is to support the OCSO mission by providing armed guard services at the Nebraska Avenue Complex, in accordance with applicable statutes, regulations, practices, and constraints specified in this Statement of Work.

The Performance Objective is to meet its functional objective by the provision of a notably and visibly professional guard force in an efficient and cost effective manner, that serves to minimize the impact on limited OCSO resources

The Performance Objective should not be construed as a requirement to employ additional supervisory guards. It is a requirement to provide sound program management in addition to the normal complement of supervisors.

1.4 Scope of Work

As an integral part of the Office of the Chief Security Officer (OCSO) security team, the Contractor shall provide and maintain all management, supervision, manpower, training, equipment, supplies, licenses, permits, certificates, insurance, pre-employment screenings, reports, and files necessary to accomplish security guard services as described and required in this Statement of Work (SOW).

2. General Information

2.1 Use of Acronyms

This SOW contains numerous acronyms. Upon introduction of a new term, an acronym shall appear in parentheses; below is a list of acronyms, not all-inclusive, that appear in this document multiple times.

• American Heart Association (AHA)

• American Red Cross (ARC)

• Automated External Defibrillator (AED)

• Cardiopulmonary Resuscitation (CPR)

• Continuity of Operations (COOP)

• Contracting Officer (CO)

• Contracting Officer’s Representative

(COR)

• Defense Security Service (DSS)

• Department of Homeland Security (DHS)

• Department of Labor (DOL)

• Entry on Duty (EOD)

• Fair Labor Standards Act (FSLA)

• Federal Management Regulation (FMR)

• Force Protection Branch (FPB)

• General Services Administration (GSA)

• Homeland Security Presidential Directive (HSPD)

• Occupational Health and Safety Administration (OSHA)

• Office of the Chief Security Officer (OCSO)

• Personal Identification Verification (PIV)

• Protective Security Officer (PSO)

• PSO Security Manual and Resource Tool (SMART)

Book

• Statement of Work (SOW)

• Temporary Additional Services (TAS)

• United States Code (USC)

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2.2 Federal Management Regulations (FMR) and Other Applicable Documents

The Federal Management Regulation (FMR) 41, Code of Federal Regulations (CFR) 102-74, regulates allowable conduct of persons entering in facilities or on Equipment under the charge and control of the General Services Administration (GSA).

The basic procedures for operation, maintenance, and protection of federal facilities and government equipment are contained within government regulations and FPB policies. The requirements contained in this contract are derived from such regulation and policy.

The Contracting Officer’s Representative (COR) shall furnish Post Books, containing complete duty instructions for each post. Post Books shall remain on government Equipment. The Contractor and Contractor Employees shall not reproduce, in any manner, any content of a Post Desk Book unless specifically authorized in writing by the COR.

Post Desk Books, Post Orders, Operational memorandums, directives, or other supplemental information may be identified and marked according to a specific sensitivity, such as; For Official Use Only (FOUO), Sensitive But Unclassified (SBU), or Law Enforcement Sensitive (LES). The Contractor and Contractor Employees shall safeguard this type of information or material appropriately and shall not disclose any such information or material to individuals outside the scope of this contract.

2.3 Security Manual and Resource Tool (SMART) Book (Formerly the Security Guard Information Manual (SGIM))

The Contractor shall ensure all PSOs have read and understand the contents of the SMART Book [Attachment 1] prior to providing security services under this contract. A copy of the SMART Book will be maintained on each post. The Contractor shall provide each PSO a legible and securely bound copy of the SMART Book.

3. REQUIRED SERVICES

3.1 Typical Duties

Guards shall be required to perform a variety of security-related duties, depending on the type of posts to which they are assigned. Guards will perform duties commensurate with and expected by their rank and position. Each shift will have a maximum of one Lieutenant, and two Sergeants.

Each guard post will have an Officer’s Duty Book which contains the Form 2580. This book is also commonly referred to as the “post orders.”

Guards must be thoroughly familiar with the post orders at all posts where they are assigned to work. Whenever possible, guards should be familiar with the post orders prior to working on the posts. When this is not feasible (i.e., when there are emergency nonrecurring services and the Contractor is given limited advance notice regarding the Government’s requirements), the Contractor should allow, to the maximum extent practicable, guard mount time in which the guards will be able to read and familiarize themselves with the post orders prior to assuming duty on the

Nebraska Avenue Complex (NAC) Guard Support Services Page 12 post. When time does not permit due to an emergency situation, the guards may read the post orders while on duty. Under no circumstances should any guard neglect his/her assigned duties in order to familiarize him/herself with post orders. Guards will demonstrate their familiarity with post orders, Post Book (including FPB Operating Orders, Standard Operating Procedures, and Facility Occupant Emergency Plan), SMART Book, weapons and security procedures during each daily guard mount.

Note: Personal items are prohibited on or around the guard post. Personal items include, but are not limited to, newspapers, magazines, radios, portable televisions, cell phones etc.

3.2 Post Orders

The PSO shall perform duties in accordance with assigned post orders.

The PSO shall not deviate from post orders, except in emergencies, or as directed by the COR or in the case of an emergency, by FPB personnel.

PSOs shall contact their supervisor if they have questions regarding the duties outlined in the post orders.

PSOs shall provide a post/shift change brief, to the on-coming PSO, of recent or anticipated occurrences of the assigned post.

The COR may modify, amend, and/or revise Post Orders, provided the change is within scope of contract and has no impact on contract cost and does not require modification to the contract, to change shift duties, start and stop post operation times, or post locations, and shall coordinate all modifications with the Contracting Officer.

3.3 LENEL Tracking System (Government provided system)

LENEL Tracking System is provided and furnished by the Physical Security Division. How to use and operate the tracking portion of the system will be covered in LENEL training for appropriate critical posts.

All roving patrols PSOs will utilize the LENEL Tracking System (Guard Tours) when assigned to a roving patrol post.

The LENEL system ensures PSO accountability and verification of positive checks of pre-identified locations on the NAC Campus.

LENEL Tracking System is operated and coordinated by the proper Command Center personnel.

3.4 Reports, Records, and Testimony

PSO shall immediately report potential or actual serious incidents to the FPB officer on duty before responding, when the situation allows. The PSO shall report all incidents via radio communication and will contact FPB when the situation allows.

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PSOs shall prepare required report(s) within 24hrs of an incident or by end of shift if of operationally significant. PSO shall maintain required reports in accordance with SMART Book and Post Orders.

The Contractor shall contact FPB when a prohibited item is confiscated on post. The Contractor will retrieve the Property Waiver Form and submit to FPB. The Contractor shall retrieve DHS Form 3155, Offense and Incident Report, from each post and submit these reports to COR or as otherwise directed by COR within 24hrs of an incident.

The PSOs shall coordinate with the COR when required to testify in judicial proceedings on behalf of Government; these proceedings take priority over other Contractor-scheduled duties.

PSOs required to make a court appearance shall receive remuneration from the Contractor at the same hourly rate earned while on duty, and in turn, the Government shall remunerate the Contractor in the event the Contractor submits a request for equitable adjustment.

3.5 Post Types

Access Control

• The purposes of access control posts are to allow only authorized individuals, vehicles, and items, as defined by facility policy and post orders, to pass into controlled areas;

• There are two (2) types of access control posts; personnel and vehicle;

• PSOs shall control individuals attempting to gain access to facility by verifying identification;

• PSOs shall control vehicular access to a facility by verifying identification; and

• PSOs shall control delivery access to facility by verifying identification, bill of ladling, manifest, and cargo

Command Center Operations

• The purposes of the Control Center Operations posts are to serve as point-of-contact for non-emergency and emergency communications and information, as well as operate and monitor security and safety systems. Command Center Operations posts are considered critical posts.

Patrol & Response SCI rover:

• The purposes of the Patrol and Response posts are to provide mobile security patrol coverage of a facility or area and respond to emergency and non-emergency calls for service

• PSOs shall conduct patrols in accordance with routes and schedules established in post orders or as directed by COR;

• PSOs shall observe, detect, respond to and report on potential or actual security violations;

and

• PSOs shall respond to security alarms and emergencies occurring within area of assignment

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Screening Operations

• The purposes of the Screening posts are to deter, detect, and deny the entry of prohibited or illegal items into facilities and areas;

• PSOs shall operate screening post as directed by post orders;

• There are three (3) types of screening posts; packages, personnel, and vehicles;

• PSOs may conduct inspections using automated technology; by manual tactile techniques, such as touching and feeling, or by observation;

• PSOs shall conduct and record performance tests of equipment, as directed;

• PSOs shall deny admittance to those persons refusing to submit to a voluntary inspection, except for those persons exempted by specific Government directive; and

• PSOs performing screening operations at x-ray and magnetometer posts shall rotate post duties every two hours

• No PSO shall work any post containing equipment without prior training and or certification on that specific equipment.

Emergency Medical Technician (EMT)

• The purpose of the EMT is to provide emergency medical assistance to DHS employees and visitors on the Nebraska Avenue Complex.

• EMT PSO will conduct patrols/wellness checks of fixed posts during their shift.

• EMT PSO will be assigned a home location (Bldg. 18 Supervisors Office)

3.6 Typical Post Duties

PSOs will perform a variety of security-related duties, depending on type of posts assigned and must be thoroughly familiar with Post Orders and SOP of assigned posts so as to not neglect his/her duties.

The Contractor shall hold roll call briefings during the 30 minutes prior to shift for on-coming PSOs to cover facility events and incidents, as well as topical operational information prior to the PSOs reporting to a post.

The Contractor will furnish, to FPB a training schedule weekly (7 days), outlining training material and topics to be addressed at each roll call briefing for the week. Five (5) minutes will be left available for the COR, the Force Protection Branch, or Physical Security Division personnel to address specific items and field potential operational questions.

Shift Supervisors will conduct uniform and credential inspection of on-coming PSO’s at least three times per shift during the week (7 days) during roll call.

PSOs shall identify, report, delay, or detain persons who violate rules and regulations, as appropriate and in accordance with Post Orders.

PSOs shall report incidents in accordance with established procedures.

Off-going PSOs shall provide a brief summary to on-coming PSOs of recent, continuing, or

Nebraska Avenue Complex (NAC) Guard Support Services Page 15 anticipated events and occurrences for assigned post.

PSOs shall be responsible for maintaining logs, reports, and files of incidents and occurrences encountered during tour of duty.

PSOs will perform duties in a professional manner, responsible for observing surrounding environment, and, when necessary, questioning those persons whose activities arouse suspicion.

PSOs shall be knowledgeable of location and use of: first aid kits, fire extinguishers, AEDs, fire alarms, emergency exits, and duress alarms (if any) and ready, willing, and able to use as necessary and required by Post Orders.

PSOs shall be familiar with each tenant Agency and location within facility, restrooms, elevators, entrances and exits, retail spaces, and parking areas, and shall provide that information upon inquiry.

PSOs shall not provide more than 12 hours of combined service on any one or multiple contracts in any 24 hour period. There must be an eight hour non-duty period between work periods. An exception to this rule may be granted by the COR or on duty FPB Officer, in writing.

3.6.1 Traffic Control

PSOs shall direct traffic (vehicular and pedestrian), control parking, issue traffic courtesy violation notices, and examine surroundings for suspicious vehicles or persons, when required by post orders or direction of COR.

PSOs may identify, delay, and detain suspicious person(s), as necessary to maintain a level of security commensurate with the protection of this Level V facility sufficient to ensure safety and protection of personnel, property, and resources.

3.6.2 Receipt, Use and Safeguarding of Keys

PSOs shall be responsible for receiving and utilizing keys and access control devices (i.e., “key cards,” lock combinations) required for duty.

PSOs shall consider keys and access control devices as sensitive assets and safeguard and secure as directed by post orders.

Keys and access control devices are Government property and shall be returned to issuing agency at contract termination or when no longer needed for performance of contract.

PSOs shall not remove keys and access control devices from facility premises unless specifically authorized by COR.

Contractor shall immediately report missing, lost, unusable, and/or stolen keys or access control devices to COR. Program Manager will assume ultimate responsibility for receipt of keys/access control devices required for duty.

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3.6.3 Security and Safety Systems

PSOs shall monitor and operate facility fire alarm, environmental and intrusion detection systems, closed circuit television systems, automated access control systems, package and personnel screening systems, communications systems, and other protection devices or facility equipment located on or near post, in accordance with Post Orders.

When an alarm sounds, PSOs shall immediately report and record an incident as required by Post Orders.

PSOs shall not disengage, shut off, remove, reposition, obstruct, or in any way interfere with Government video surveillance cameras/systems.

PSOs shall immediately notify a supervisor, COR, and FPB, if any systems under their control malfunction, fail completely, or otherwise need maintenance.

PSOs, during emergencies, may have a requirement to perform simple emergency-related functions as prescribed in Post Orders; i.e. activate/deactivate facility systems, to include heating/ventilation/air conditioning systems; circuit breakers/switches; and plumbing valves/switches

3.6.4 Rules and Regulations Governing Conduct on Federal Property

PSOs will monitor and observe facility occupants and visitors for compliance with the Federal Management Regulations (41 CFR 102-74 Subpart C), 18 U.S.C Section 930(a), and the facility’s posted rules and regulations. PSOs shall also identify, report, delay, or detain those persons who violate the rules and regulations as appropriate and in accordance with the Post Orders. PSOs will comply with the Department of Justice’s GUIDANCE FOR FEDERAL LAW ENFORCEMENT

AGENCIES REGARDING THE USE OF RACE, ETHNICITY, GENDER, NATIONAL ORIGIN,

RELIGION, SEXUAL ORIENTATION, OR GENDER IDENTITY issued December 2014.

3.6.5 Physical Security, Law, and Order

PSOs shall maintain physical security, law and order as prescribed by statute, regulation, and Post Orders.

PSOs are responsible for detecting, delaying, and/or detaining, persons attempting to gain unauthorized access to Government property or otherwise violating laws, rules, and regulations commensurate with the protection of this Level V facility.

3.6.6 Hazardous Conditions

PSOs shall immediately report to FPB and Facilities management (when applicable), in accordance with post orders, potentially hazardous conditions and items in need of repair; i.e. inoperative lights, locks, security hardware, leaky faucets, toilet stoppages, broken/slippery floor surfaces, blocked emergency routes/exits.

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PSOs shall remain vigilant in order to observe, report, and provide emergency response to a variety of hazards and activate alarms, notify appropriate authorities, and control access to hazardous zones from a remote area or safe distance.

3.6.7 Response to Injury or Illness

PSOs shall summon assistance in accordance with Post Orders, in case of injury or illness to any person on federal property.

3.6.8 Civil Disturbances

PSOs shall perform other functions, as directed, at government facilities or grounds which may be necessary during situations, such as civil disturbances or other criminal acts, which could adversely affect security and/or safety of government employees, property, and general public.

3.6.9 Emergencies

In case of an emergency condition requiring immediate attention, Contractor's on-site supervisor or senior PSO shall take action at direction of or in coordination with COR or FPB Officers, to appropriately secure posts in accordance with Post Orders and divert uniformed personnel from their normal assigned duties to meet condition and summon appropriate assistance as required in Occupant Emergency Plan (OEP).

The Contractor shall immediately notify Force Protection Branch in accordance with Post Orders, of action taken and shall immediately contact DHS Command Center to report same information.

There shall be no additional cost charged to Government for diversion, and there shall be no penalty to the Contractor for normal daily work not completed and otherwise scheduled. PSOs shall report incidents of this nature in accordance with procedures outlined in Post Book. Upon resolution of situation, contract employees should return to their assigned posts and duties.

3.6.10 Primary Security Responses

PSOs may have to act independently as primary security response until law enforcement assistance arrives.

3.6.11 Additional Duties

PSOs shall turn off unnecessary lights, secure safes, repositories, cabinets, windows, doors, gates and other facility access points, and perform any other additional duties as prescribed in Post Orders.

PSOs shall not perform duties ordinarily conducted by janitors, facility maintenance staff, delivery persons, receiving officials, or mechanics.

PSOs are not required or expected to provide any facility systems services, except very basic functions as prescribed in Post Orders.

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4.0 Conduct of Contractor Personnel

4.1 General Information

The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance and integrity.

The Government reserves right and prerogative to deny and/or restrict facility and information access or to direct removal from contract of any contract employee whom:

The Government determines the Contractor Employee fails to appropriately execute duties in accordance with Post Orders.

The Government determines the Contractor Employee presents a risk of compromising sensitive Government information to which he or she would have access to under this contract.

Engages in serious misconduct.

Solicits or receives gifts based upon position.

Engages in personal use of government property.

Uses government property or non-public information for private gain.

Engages in political or private fundraising while on duty.

Promotes or endorses political candidate or agenda while on duty.

The Government shall not be responsible for any additional costs borne by the Contractor in connection with removed personnel.

4.2 Reporting Adverse Information

The Contractor shall report all adverse information that may impact a Contractor Employees (with an active e-QIP submission or current fitness determination,) performance or fitness, to include arrests, any suspensions, terminations, or resignations of employment, to the COR within 12 hours.

Failure of the employee to provide notification to the Contractor may result in a request of removal from this contract.

The Contractor shall not permit a Contractor Employee, with a reported adverse event, to stand post until a fitness determination is completed.

4.3 Government Directed Removal of Contractor Employees

The CO will provide written, specific reasons for the removal of a Contractor Employee to the Contractor.

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The COR may recommend to the CO, to direct the Contractor, to remove a Contractor Employee under the following circumstances:

• Not maintaining satisfactory performance in accordance with the contract

• Found unfit for performing security duties during a tour of duty

• Misuse, willful damage, or willful destruction of Government property

• Disqualification for employment/performance or other security reasons

• Arrest or Failure to make Notification of Arrest

The Contractor may dispute the directed removal in writing, within seven (7) days of notification.

The CO will make a final determination and provide a written response to the Contractor.

4.4 Contract Employee Reinstatements

When the Government takes action that may impact the work fitness status of a Contractor Employee, the Contractor may appeal the decision to FPB, via a submission of appeal to the CO.

The Contractor may appeal to a supervisory level above the CO.

The Contractor shall receive a written appeal decision, with a brief explanation of the decision to uphold or reverse the CO’s decision.

While the appeal is under consideration, the Contractor Employee shall not work under this Contract.

5.0 Key Personnel

5.1 General Information

The personnel specified below as key personnel on this Contract are considered to be essential to the work that the Contractor agrees to perform hereunder. Prior to diverting the key personnel to other programs, the Contractor shall notify the COR reasonably in advance (Program Manager – 30 calendar days, Captain, Lieutenant, Command Center Personnel, and Emergency Medical Technician – 7 business days) and shall submit justification, including proposed substitutions or replacements, in sufficient detail to permit the Contracting Officer to evaluate the impact on the work the Contractor is obligated to perform hereunder. The Contractor shall not replace any of the key personnel named to work on this contract without the written consent of the Contracting Officer.

Under this contract, the Government designates the positions of Program Manager, Captain, Lieutenant, Command Center Personnel, and Emergency Medical Technician as “Key Personnel”.

The Contractor shall provide personal resumes for all Key Personnel and the following contact information to the CO and COR.

• name (first/mi/last)

• mailing and physical office addresses

• telephone number (office and cell)

• e-mail address

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The Contractor shall not replace Key Personnel without submitting personal resumes for approval. Key Personnel resumes not submittedbeyond the number submitted with the proposal are due 10 calendar days after award.

The CO and COR shall approve proposed Key Personnel prior to assignment under this contract and have the right to request replacement of Key Personnel, when deemed necessary.

5.2 Program Manager

The Program Manager position requires a minimum of five (5) years of specialized experience.

The Specialized experience includes: project development and implementation from inspection to deployment; expertise in management and control of funds and resources using complex reporting mechanisms; and demonstrated capability in managing multi-task Contracts or subcontracts of various types and complexity.

The Program Manager shall have a bachelor’s degree or greater in any field of study and have substantial and verifiable law enforcement, military or business management experience, which demonstrates individual’s capacity to effectively manage a security force and contract/task order equivalent to scope, magnitude, and complexity equal to or exceeding the protection of a Level V facility as described in this contract.

The Program Manager shall have complete authority to act for the Contractor during the term of this contract and shall have authority to accept notices of deductions, inspection reports, and correspondence on behalf of the Contractor.

The Program Manager shall have overall responsibility for implementing, monitoring, and upgrading Contractor’s quality control plan and is responsible for ensuring Contractor’s work force complies with contract requirements.

The Program Manager will only be responsible for this contract and no other contract.

The Program Manager shall be available during normal working hours (8:00 am to 4:30 pm local time) within 30 minutes by telephone or in person to discuss deficiencies; after normal duty hours or on weekends and holidays, within two (2) hours and will be required to be located on-site during normal work days.

The Program Manager shall not perform PSO duties, whether in a productive or supervisory capacity, while performing Program Manager Services.

DHS reserves the right to refuse any assigned Program Manager to the contract if deemed they are not meeting qualifications and operational requirements.

5.3 Captain

The Captain position requires a minimum of three (3) years of specialized experience. The specialized experience includes: project development and implementation from inspection to deployment of a security contract/force; expertise in management and administrative

Nebraska Avenue Complex (NAC) Guard Support Services Page 21 responsibilities (submitting and vetting of new employees, training requirements, staffing, manpower requirements, and scheduling, etc.); and demonstrated capability in managing multi-task operational items in various types and complexity.

The Captain shall have a substantial and verifiable law enforcement, security, military experience, which demonstrates individual’s capacity to effectively manage a security force and contract/task order equivalent to scope, magnitude, and complexity equal to or exceeding the protection of a Level V facility as described in this contract.

The Captain shall have secondary responsibility for implementing, monitoring, and upgrading Contractor’s quality control plan and is responsible for ensuring Contractor’s work force complies with contract requirements.

The Captain shall provide direct support to the Program Manager in matters of operations, supervisory personnel, and administrative responsibilities.

The Captain will provide daily direct supervision of scheduling, inventory, training requirements, and other supervisory officers on contract.

The Captain shall be assigned during normal working hours (6:00 am to 4:30 pm local time) during normal business days; non-business days (weekend and holidays), the Captain shall work any eight (8) hour block during that 24 hour period.

The Captain shall not perform PSO duties, while performing Captain responsibilities (unless approved by the Force Protection Branch).

The COR reserves the right to refuse any assigned Captain to the contract if deemed they are not meeting qualifications and operational requirements.

5.4 Lieutenant

The Lieutenant position requires a minimum of two (2) years of specialized experience. The specialized experience includes; supervisory experience within the military, law enforcement agency, or security force, administrative responsibilities, management, staffing, and scheduling of a workforce, and inspection and operational compliance.

The Lieutenant shall act as the shift commander on all three (3) daily shifts.

The Lieutenant will perform as a roving supervisor, splitting time between operation and administrative duties.

The Lieutenant shall direct all inspections of personnel and inventory during their shift.

The Lieutenant shall be responsible for command of the security force during any and all emergency situations.

5.5 Command Center Personnel (to include Desk Sergeant)

Command Center Personnel (to include Desk Sergeant) positions requires a minimum of six (6) months on the future contract. The transitional months shall not count towards the 6 month minimum.

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All Command Center Personnel are required to adhere to the training requirement for these posts (Exhibit 17).

All Desk Sergeant personnel must also adhere to the standards stated above pertaining to Lieutenant position requirements, as Sergeants may act in the position if and when necessary.

5.6 Emergency Medical Technician

PSOs must possess a valid and current Emergency Medical Technician (EMT) certification accepted by the National Registry of Emergency Medical Technicians (NREMT) and meet all DHS Office of Health Affairs standards of training in accordance with the list of training certifications listed in Exhibit 6.

5.9 REPLACEMENT OF KEY PERSONNEL

Any key personnel the contractor offers as a replacement must have the ability and qualifications equal to or better than the key personnel replaced. Requests to replace key personnel shall be submitted in writing to the Contracting Officer (CO) a minimum 30 days in advance of the replacement and must be approved by the CO before the replacement occurs. The request shall include an explanation of the circumstances necessitating the proposed replacement.

6.0 PSO Qualifications

6.1 General Information

To be eligible to perform duties under this contract, a PSO shall meet the following general qualifications:

• Be a United States citizen; or a o Lawful Permanent Resident who is currently a member of, or who possesses a verifiable honorable discharge from, any component the United States Armed Forces

• Been issued a Social Security Card by the Social Security Administration, which bears the individuals name and social security number

• Have verifiable documentation of at least one experience level and at least one educational level or any reasonable combination listed below:

o Experience

A minimum of two years of security (armed) or law enforcement experience;

or

A minimum of two years of honorable service as a member of any U.S.

Armed Forces component with a primary or secondary Military Occupational Specialty consistent with Security or Law Enforcement.

o Education Received a High School Diploma from an accredited learning institution recognized by the U.S. Department of Education or as identified on a DD 214; or

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Received a General Equivalency Diploma from an accredited learning institution recognized by the U.S. Department of Education or as identified on a DD 214; or

A minimum of 60 credit hours, in a related field, from an accredited learning institution recognized by the U.S. Department of Education; or

Successful completion of a federal/state certified law enforcement education and training or police officer’s standard training course that may result in a law enforcement appointment or commission.

• Shall fluently speak, read, comprehend, and compose coherent written reports in English

• Be a minimum of 21 years of age

The Contractor shall adhere to the minimum age requirements set forth by federal, state, or local laws. If a minimum age requirement exceeds the contract minimum age requirement of 21 years of age, the applicable law shall take precedence.

The Contractor shall ensure that no person who is an illegal or an undocumented alien is employed under this contract.

6.2 Medical and Physical Qualifications

6.2.1 General Information

The Contractor is solely responsible for complying with the provisions of the Americans with Disabilities Act of 1990, (42 USC 12101-12213), Rehabilitation Act of 1973, (29 USC 790-794), and applicable Occupational Safety and Health Standards (OSHA) (29 CFR 1910).

The Contractor is solely responsible for ensuring PSOs are able to perform essential functions described within this SOW, with reasonable accommodation, if applicable. If reasonable accommodations are requested, the Contractor shall provide the information, in full detail, to the COR for review.

The COR shall review all reasonable accommodation documentation to ensure a PSO is capable of performing essential functions without creating a safety or security hazard/risk to self or others.

The PSO shall meet all medical and physical standards as prescribed in this contract.

6.2.2 Physical Requirements and Demands

All potential PSO employees will complete and meet the Physical Efficiency Battery (PEB) standard listed within this contract (Exhibit 19). The PEB test is a one-time only requirement upon entry to contract.

The PSO shall score at least the minimum acceptable score in each PEB category (Exhibit 19).

Additionally, all PSO’s should be able to complete the following tasks and requirements;

Frequent and prolonged walking, standing, sitting, and stooping, up to 12 hours per day, either indoors or outdoors, during daytime or nighttime. Outdoor posts may require the individual to withstand extreme heat, humidity, cold, and/or severe weather (e.g., snow, sleet, rain, hail, wind) for

Nebraska Avenue Complex (NAC) Guard Support Services Page 24 up to four hours without shelter. Many posts have no chair/seating available; thus, the individual must be able to stand for up to four consecutive hours.

Frequent contact with the general public, law enforcement, and dispatch center, requiring the ability to speak clearly and distinctly and remain calm in stressful situations commensurate with the protection of a Level V facility (e.g., confrontations with angry, distraught, disturbed, or violent persons).

Ability to remain on post up to four consecutive hours without eating, or relieving bladder/bowels.

Ability to maintain a high degree of alertness for up to 12 hours, with the ability to mentally and physically react quickly to a variety of unexpected and dangerous situations commensurate with the protection of a Level V facility. Use of senses (sight, hearing, smell, touch) is necessary to discern unusual or dangerous situations.

Ability to use post security equipment (metal detectors, X-rays, CCTV); ability to use handcuffs, baton, and firearm at any time while on duty.

Ability to read post assignments, write reports, and respond to both routine and emergency dispatches/orders commensurate with the protection of a Level V facility .

Ability to subdue violent or potentially violent or disturbed individuals, or intervene in a crisis (e.g., provide emergency First Aid or/resuscitation while waiting for arrival of paramedics or other emergency personnel), commensurate with the protection of a Level V facility.

Occasional running, sprinting, lifting heavy weights, moving heavy objects, climbing stairs (e.g., in responding to emergencies commensurate with the protection of a Level V facility , ensuring timely and complete facility evacuations, giving pursuit, etc.).

The Contractor shall be responsible for removing Contractor Employees that do not meet all medical and physical standards and that are deemed incapable of performing essential duties and functions commensurate with the protection of a Level V facility, as prescribed in this contract.

The Contractor shall be responsible for encouraging and promoting employees assigned to this contract to maintain an ongoing and regular program of physical fitness, at no cost to the Government.

6.3 Pre-Employment Examinations

The Contractor shall ensure PSOs undergo a pre-employment medical and physical examination.

The Contractor shall ensure a licensed physician fully and accurately completes all sections of Exhibit 12, Physician’s Certification – PSO Medical Examination and Physical Abilities Test.

6.4 Drug Screening

PSOs shall submit to a urine drug screening as part of initial pre-employment process regardless of PSO’s past employment with a different vendor, random and Government-Requested urine drug screenings throughout the contract period and at least once every two (2) years.

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Drug screenings shall conform to current U.S. Department of Health and Human Services Substance Abuse and Mental Health Services Administration’s (SAMHSA) “Mandatory Guidelines for Federal Workplace Drug Testing Programs”.

The Contractor shall use laboratories listed on SAMHSA’s “Current List of Laboratories Which Meet Minimum Standards to Engage in Urine Drug Testing for Federal Agencies”.

The Contractor shall not permit an applicant/employee to take multiple urine drug screenings in order to receive an acceptable reading.

The Contractor shall perform random monthly drug screenings of 10% of all PSOs assigned to this contract.

Randomly selected PSOs for drug screening will not be replicated within a six (6) month period.

The Contractor shall immediately remove a Contractor Employee(s) from the contract and immediately inform the COR and CO of the results when a verified positive reading is received.

The Contractor shall provide monthly reports, detailing frequency and results of random drug screenings, to the COR on the 10th day of each month.

The Government may request a urine drug screening, in writing from the CO or COR, to the Contract Manager, at any time.

The Contract Manager shall arrange for the urine drug screening as soon as possible, but no later than three working days upon receipt of written notification.

The Contractor Employee identified for a Government-requested urine drug screening shall not work under this contract until the test results have been received and a negative result have been verified by the CO or COR.

The Government shall permanently disqualify any Contractor Employee who undergoes either a pre-employment, random, or Government-requested drug screening and receives a verified positive (meets or exceeds cutoff levels) for any substance(s) from working under this or any other FPB PSO services contract.

6.5 Fitness Determinations

Personnel performing on this contract shall have a requirement to obtain a fitness determination conducted by the Government.

The Contractor shall have PSOs and Key Personnel submit Contractor Information Worksheets (CIW) (Exhibit 2) to COR within 10 calendar days after contract award and shall have all other personnel working under or supporting this contract that will require frequent, unescorted access to government facilities provide the CIW as soon as practical.

Contractor personnel shall not be able to perform under this contract until receiving a favorable Enter on Duty (EOD) or fitness determination.

http://www.samhsa.gov/

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Once a prospective Contractor Employee applies for a position and receives a favorable evaluation by Contractor (i.e., meets the minimum qualification requirements cited in this contract and otherwise meets Contractor’s hiring criteria), the Contractor shall submit the following forms for each Contractor Employee to the COR:

• DHS Form 11000-25, “Contract Suitability/Security Screening Request Form”

• Contractor Information Worksheet (Exhibit 2)

• Two completed original Forms FD-258, Fingerprint Chart

• DHS Form 11000-9, Disclosure and Authorization Pertaining to Consumer Reports pursuant to Fair Credit Reporting Act (Exhibit 4)

• Optional Form (OF) 306, Declaration for Federal Employment

• Following forms via e-QIP:

o Foreign National Relatives or Associates Statement o Lautenberg Amendment Statement o Standard Form (SF) 85P, Questionnaire for Public Trust o Standard Form 85P-S, Supplemental Questionnaire for Selected Positions

The Government shall make all fitness determinations for Contractors in accordance with the suitability determination criteria equivalents set forth in 5 CFR 731.202.

Incumbent PSOs that are undergoing their periodic reinvestigation are eligible to continue supporting this contract, as long as they are complying with their e-QIP requirement to submit updated security forms and associated personnel security intake processes. If the PSO is not compliant with the intake processes, their company representative may be directed by the Office of the Chief Security Officer (OCSO) to remove the PSO from the contract.

The Contractor shall submit updated personnel security paperwork 120 days prior to the previous investigation’s expiration date.

The Contractor shall ensure that all personnel security forms submitted to OCSO are complete, legible, and accurate. OCSO shall return illegible or incomplete forms.

The Contractors may use local, state, or federal law enforcement sources to obtain readable fingerprints on form FD-258 fingerprint cards. Two cards are required.

The CO shall have express authority to prohibit any Contractor Employee from performing under this contract until the Contractor Employee comes into full compliance with fitness criteria.

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Investigations conducted by or for another federal agency on an individual that is of same or higher type and scope, as the one required for a position identified in this contract, is sufficient to meet investigation requirements, if the investigation occurred within past five (5) years. The investigation will be obtained and reviewed in conjunction with new forms and pre-employment checks to make a fitness determination.

The Government shall grant reciprocal recognition to a prior favorable fitness or suitability determination when the following requirements have been fulfilled:

• The prior determination is based on criteria equivalent to suitability standards established by the OPM;

• The prior determination is based upon an investigation that is the same or higher level and that investigation was completed within the last five (5) years;

• The individual has had no break in employment and no break in service under a federal contract since that prior determination;

• New security forms as annotated in Section 6.5 are obtained; and

• New pre-employment automated records checks are completed.

The Government shall not grant reciprocal recognition of a prior favorable fitness or suitability determination when:

• The new investigation is a higher level of investigation than previously conducted;

• The Government obtains new information that calls into question the individual’s fitness based on character or conduct; or

• The prior investigative record shows conduct that is incompatible with the core duties of the new position or with the core mission of the agency.

For a Contractor Employee cleared through this process, while employed under a predecessor contract, the fitness determination made under that contract shall carry over to the new contract.

The Government may not be able to complete a satisfactory background investigation on individuals not residing in the United States for three (3) of the past five (5) years. In such cases, Government retains right to deem individual(s) as ineligible due to insufficient background information.

The Government shall have and exercise full and complete control over granting, denying, withholding, or terminating fitness determinations for Contractor Employees.

The Government may, as it deems appropriate, authorize and grant a preliminary fitness determination to Contractor Employees.

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The issuance of a…