Amendment_0002_IDIQ_SOW.pdf

J.1 Statement of Work for Human Systems Integration for DHS: Phase II (FY14-18) U.S. Department of Homeland Security

Science and Technology Directorate Resilient Systems Division

RFP#: HSHQDC-13-R-00072

I. Background Human Systems Integration (HSI) is a process to design and develop products (systems and technology) that effectively and affordably integrate human capabilities and limitations. HSI objectives in system acquisition and technology development are to reduce the incidence of human errors, enhance the usability and safety of products (such as acquisition system or developed technology), improve the acceptance of users, and enhance the affordability of products. HSI accomplishes these objectives through application of a standard process tied to the stages of the systems engineering life cycle, identification and mitigation of human performance risks, and application of human performance standards. The Human Systems Engineering project was initiated in October 2008, with the goal to systematically address human performance in DHS systems and technology development efforts. This effort is in direct response to Executive Order, OMB Circular A11, which states that all “agencies must…reduce project risk,…ensure involvement and support of users in the design and testing of the asset,…and meet user requirements”. This effort further supports departmental acquisition policy (MD 102-01-001 Acquisition Management Directive and Guidebook and Appendix B) which governs the activities that occur throughout the systems engineering lifecycle. Prior to the inception of this project, there was no systematic process in place within the Department of Homeland Security (with the exception of the Coast Guard) to adequately address human performance requirements and human performance risks.

This project was stood up with a phased approach in mind. Under the first phase (FY09-13), the focus was to determine how DHS as a whole addressed human performance issues and to develop a process to systematically address performance, align the process with existing acquisition and R&D frameworks, as well as demonstrate the value of this type of approach.

Under the second phase of the project, the focus will be on continued demonstration and transition of analysis, design and test products. This project also provides a level of support to the systems engineering process of DHS acquisition programs, performing human performance R&D in support of component application of the process. In addition, efforts under the second phase will also focus on continued measurement of the magnitude of the benefits of applying the process and the subsequent increases in operational efficiency, effectiveness and capability.

This initial effort has resulted in a knowledge product that consists of a process, which is both empirically and analytically based, along with a set of best practices to provide guidance on process implementation consistent with guidance provided in MD 102. The process has four components (i.e., human performance requirements analysis, user centered design, testing and evaluation, and risk assessment and mitigation).

Some accomplishments under the initial contract include:

• Development of a standard HSI process and best practices.

https://acc.dau.mil/adl/en-US/245751/file/62585/0.%20MD%20102-01-001%20%28Signed%20with%20ltr%29.pdf https://acc.dau.mil/adl/en-US/245751/file/62585/0.%20MD%20102-01-001%20%28Signed%20with%20ltr%29.pdf https://acc.dau.mil/adl/en-US/245894/file/53585/Appendix_B_Systems_Engineering_Life_Cycle__SELC__VER_2_0_Release_9-21-10.pdf

• Application of HSI process and best practices to over 20 Acquisition Programs and S&T projects across DHS.

• Incorporation of language addressing human performance in DHS acquisition policy MD 102 guidebook and appendices.

• Development of HSI competencies for inclusion in the Systems Engineering (SE) Core Competency Framework in support of Acquisition Workforce Development.

• Instituted the HSI Community of Practice across DHS.

• Two signed Technology Transition Agreements (TTAs) to transition HSI data (ICE), process and best practices (USCG).

II. Objective As a continuation of the second phase, the objective is to continue to institutionalize HSI in DHS by (1) applying the HSI process to DHS technology and systems development efforts to meet customer requirements and (2) providing core support to both policy and acquisition workforce development initiatives. DHS S&T’s objective is to obtain support in HSI requirements analysis, user centered design of user interfaces, user-centered test and evaluation, and human performance risk assessment and mitigation. This effort will support both DHS operational components and S&T Program Managers.

III. Scope of Work The contractor shall provide support in the following areas:

• Working groups and Integrated Product Teams (IPTs)

• Human Factors Engineering/User Centered Design

• Experimental Design and Statistics

• Recommendations to serve as inputs to Training requirements identification

• Standards Development

• Risk Management

• Test and Evaluation and development of Metrics

• Modeling and Simulation

The objective of this IDIQ is to provide all personnel necessary to support the following task areas:

1. Apply the HSI process, in its entirety or components of the process, to a total of ten to fifteen systems/technology development projects over the contract period. The process includes the following components: Human Performance Requirements Analysis, User- Centered Design, Human Performance Testing and Evaluation, Human Performance Risk Assessment and Mitigation.

a. Process will be applied to a minimum of two-three projects per contract year.

b. HSI analysis, design, and test activities will be applied based on each acquisition programs stage in the systems lifecycle or the project’s level of maturing.

c. Contractor efforts shall also involve measuring the magnitude of the benefit of applying HSI to the projects.

2. Refine HSI process elements when appropriate based on feedback from selected projects.

a. The contractor shall modify the current HSI process based on lessons learned from project applications.

b. The contractor shall provide recommendations for final approval by the COR pertaining to the modification of the current HSI process based on any revisions to the DHS systems engineering life cycle (SELC).

3. Conduct technical assessments to determine compliance with HSI design standards and guidelines, as well as HSI exit criteria as identified in the DHS SELC. The evaluation will be based on the extent to which the project has met exit criteria for HSI aspects of the system or technology at each stage of system acquisition or technology development.

a. Contractor role shall be to compare system design elements against existing HSI/HF standards and guidelines to determine adequacy of design. In addition, contractor shall note the relevant HSI exit criteria for a particular phase of development and list all HSI work products that have been provided. All recommendations provided shall be approved by the COR.

4. Contractor shall provide recommendations for HSI training materials in support of government identified core competency areas and objectives for Systems Engineering courses.

a. The contractor shall not be involved in actual training, nor in the review of training content and overall training program. All course materials for inclusion shall be approved by the COR.

5. Provide recommendations in support of acquisition policy development efforts.

a. The contractor shall provide recommendations of HSI activities that should occur at the various stages of the acquisition systems engineering lifecycle. All recommendations provided shall be approved by the COR.

V. Program Manager The contractor shall assign one IDIQ contract level Program Manager (PM) to act as the single point of contact for task management, to include tracking all tasks order performance under each IDIQ contract awarded. The IDIQ contract level PM monitors the progress of Contractor performance on these tasks and ensures the provision of quality and timely deliverables required by the Task Orders and the ID/IQ contract Statements of Work. The PM shall serve as the single point of contact for all contract-level issues.

The IDIQ contract level PM shall, as needed, conduct technical interfaces and meetings between Contractor and Government personnel. These meetings shall be both working and formal sessions to review overall program efforts. The Program Manager shall provide monthly cost and performance reporting of all assigned tasks under his/her contract. The contents and formats of the reports shall be specified in the Management Plan. At a minimum, these reports shall include:

highlights of support provided, expenditures, projected expenditures for the next reporting period and to term, and major issues affecting cost and performance. The IDIQ contract level PM shall be qualified and supported by his/her company to act as the Contractor’s single point of contact for all technical and administrative matters related to this contract.

VI. Points of Contact (POC)

The Performer POCs are as follows:

• Technical Contact

TBD

• Business Contact

TBD

The DHS POCs are as follows:

• Contracting Officer Duane Schatz U.S. Department of Homeland Security Office of Procurement Operations Washington, DC 20528 Phone: 202-254-2417 Email: duane.schatz@hq.dhs.gov mailto:duane.schatz@hq.dhs.gov