Final HSFEHQ-10-R-0014 RFP.doc

Item 7

202-646-4361

Danielle Cotten

202 646-4361

Table of Contents

PART I - THE SCHEDULE

B-2

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B-2

B.2 ITEMS TO BE ACQUIRED…………………………..

B-1

B.2 CONSIDERATION AND PAYMENT……………………………………………………….B-1

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C-2

C.2 STATEMENT OF WORK…………………………………………………………………...C-1

SECTION D - PACKAGING AND MARKING

D-2

D.2 PRESERVATION, PACKING AND PACKAGING—COMMERICAL.…………………..D-1

SECTION E - INSPECTION AND ACCEPTANCE

E-2

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

E-2

E.2 INSPECTION AND ACCEPTANCE………………………………………………………………..E-1

E.3 METHODS OF SURVEILLANCE………………………………………………………………….E-1

E.4 PERFORMANCE EVALUATION………………………………………………………………….E-1

E.5 GOVERNMENT QUALITY ASSURANCE PLAN AND SURVEILLANCE……………………..E-1

SECTION F - DELIVERIES OR PERFORMANCE

F-2

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

F-2

F.2 TERM OF CONTRACT…………………………………………………………………………….F-1

F.3 PRINCIPAL PLACE OF PERFORMANCE………………………………………………………...F-1

F.4 NOTICE OF DELAY………………………………………………………………………………...F-1

F.5 DELIVERY SCHEDULE…………………………………………………………………………....F-1

F.6 MONTHLY TECHNICAL PROGRESS NARRATIVES…………………………………………..F-1

SECTION G - CONTRACT ADMINISTRATION DATA

G-2

G.1 TRAVEL COSTS…………………………………………………………………………………..G-1

G.2 INVOICES…………………………………………………………………………………............G-1

G.3 DESIGNATION OF CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE………G.2

G.4 GOVERNMENT-FURNISHED PROPERTY…………………………………………………….G-2

G.5 ORDERING PROCEDURE………………………………………………………………………..G-3

G.6 TASK ORDER PROCEDURES……………………………………………………………………G-3

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H-2 H.1 ACCESSIBILITY OF MEETINGS, CONFERENCES, AND SEMINARS TO PERSONS WITH DISABILITIES…………………………………………………………………………………….H-1

H.2 REPRODUCTION OF REPORTS…………………………………………………………………H-3

H.3 COORDINATION OF FEDERAL REPORTING SERVICES……………………………………H-3

H.4 PUBLICATION…………………………………………………………………………………….H-3

H.5 DATA MANAGEMENT PROGRAM REQUIREMENTS………………………………………..H.5

H.6 KEY PERSONNEL AND FACILITIES……………………………………………………………H.6

H.7 ANNUAL REPORTING OF INVENTORY VALUES OF CAPTIAL PROPERTY……………...H-6

H.8 CONFIDENTIALITY OF INFORMAITON……………………………………………………….H-6

H.9 COMMERICAL WARRANTY…………………………………………………………………….H.7

H.10 ELECTRONIC AND INFORMATION TECHNOLOGY (EIT) (AUG 2001)…………………...H.7

H.11 CONTRACTOR OPERATION ERRORS………………………………………………………...H-7

H.12 ERRORS, OMISSIONS AND CONTRACTOR NEGLIGENCE………………………………...H-8

H.13 OPERATION OR PROGRAM AND APPICABILITY OF STATE LAWS……………………...H-9

H.14 COMPLIANCE WITH ACT AND REGULATIONS…………………………………………….H-9

H.15 PROPREITARY SOFTWARE……………………………………………………………………H-9

H.16 OBSERVANCE OF LEGAL HOLIDAYS………………………………………………………..H-10

H.17 LETTER OF CREDIT……………………………………………………………………………..H-10

H.18 LIMITATION OF STATUTORY AUTHORITY TO ISSUE NEW NATIONAL FLOOD

INSURANCE POLICIES………………………………………………………………………….H-11

H.19 NON-PERSONAL SERVICES……………………………………………………………………H-11

H.20 PERSONNEL QUALIFICATIONS……………………………………………………………….H-11

H.21 DESIGNATION OF PROJECT DIRECTOR……………………………………………………..H-11

H.22 FEDERAL ASSISTANT AWARD DATA REPORTING………………………………………..H-12

H.23 PATENERING…………………………………………………………………………………….H-12

H.24 ORGANIZATIONAL CONFLICT OF INTEREST………………………………………………H-12

PART II - CONTRACT CLAUSES

I-2

SECTION I - CONTRACT CLAUSES

I-2

I.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

I-2

I.2 52.215-19 NOTIFICATION OF OWNERSHIP CHANGES (OCT 1997)...…………………………I-2

I.3 52.216-18 ORDERING (OCT 1995)…………………………………………………………………I-3

I.4 52-216-19 ORDERING LIMITATIONS (OCT 1995)……………………………………………….I-3

I.5 52-216-21 REQUIREMENTS (OCT 1995)…………………………………………………………..I-4

I.6 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

I-4

I.7 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000)

I-2 I.8 52.219-9 SMALL BUSINESS SUBCONTRACTING PLAN (JULY 2005) ALTERNATE II (OCT 2001)(DEVIATION) I-2 I.9 52.219-23 NOTICE OF PRICE EVALUATION ADJUSTMENT FOR SMALL DISADVANTAGED BUSINESS CONCERNS (OCT 2008)…………………………………………………………...I-10

I.10 52.219-26 SMALL DISADVANTAGED BUSINESS PARTICIPATION PROGRAM--INCENTIVE SUBCONTRACTING (OCT 2000) I-2

I.11 52.219-28 POST-AWARD SMALL BUSINESS PROGRAM REREPRESENTATION (JUNE 2007)

I-2

I.12 52.222-21 PROHIBITION OF SEGREGATED FACILITIES (FEB 1999)

I-2 I.13 52.222-39 NOTIFICATION OF EMPLOYEE RIGHTS CONCERNING PAYMENT OF UNION DUES OR FEES (DEC 2004) I-2

I.14 52.222-41 SERVICE CONTRACT ACT OF 1965 (NOV 2007)

I-2

I.15 52.222-42 STATEMENT OF EQUIVALENT RATES FOR FEDERAL HIRES (MAY 1989)

I-2 I.16 52.222-43 FAIR LABOR STANDARDS ACT AND SERVICE CONTRACT ACT - PRICE ADJUSTMENT (MULTIPLE YEAR AND OPTION CONTRACTS) (NOV 2006) I-2 I.17 52.222-49 SERVICE CONTRACT ACT—PLACE OF PERFORMANCE UNKNOWN (MAY 1989)………………………………………………………………………………………………I-21

I.18 52.232-25 PROMPT PAYMENT (OCT 2008)………………………………………………….....I.21

I.19 52.232-33 PAYMENT BY ELECTRONIC FUNDS TRANSFER—CENTRAL CONTRACTOR

REGISTRATION (OCT 2003)…………………………………………………………………...I.25

I.20 52.232-35 DESIGNATION OF OFFICE FOR GOVERNMENT RECEIPT OF ELECTRONIC

FUNDS TRANSFER INFORMATION (MAY 1999)…………………………………………...I-26

I.21 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

I-2 I.22 HSAR 3052.209-70 PROHIBITION ON CONTRACTS WITH CORPORATE EXPATRIATES (JUN 2006) I-2

I.23 HSAR 3052.242-72 CONTRACTING OFFICER'S TECHNICAL REPRESENTATIVE (DEC 2003)

I-2

I.24 52.222-54

EMPLOYMENT ELIGIBILITY VERIFICATION (JAN 2009)………………………I-29

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACHMENTS

J-2

SECTION J - LIST OF ATTACHMENTS

J-2

PART IV - REPRESENTATIONS AND INSTRUCTIONS

K-2

SECTION K - REPRESENTATIONS, CERTIFICATIONS AND OTHER STATEMENTS OF OFFERORS

K-2

K.1 52.203-2 CERTIFICATE OF INDEPENDENT PRICE DETERMINATION (APR 1985)

K-2 K.2 52.203-11 CERTIFICATION AND DISCLOSURE REGARDING PAYMENTS TO INFLUENCE CERTAIN FEDERAL TRANSACTIONS (SEPT 2007) K-2

K.3 52.204-3 TAXPAYER IDENTIFICATION (OCT 1998)

K-2

K.4 52.204-5 WOMEN-OWNED BUSINESS (OTHER THAN SMALL BUSINESS)

K-2

K.5 52.204-8 ANNUAL REPRESENTATIONS AND CERTIFICATIONS (JAN 2006)

K-2

K.6 52.209-5 CERTIFICATION REGARDING RESPONSIBILITY MATTERS (MAY 2008)

K-2

K.7 52.215-6 PLACE OF PERFORMANCE (OCT 1997)

K-2

K.8 52.219-1 SMALL BUSINESS PROGRAM REPRESENTATIONS (MAY 2004)

K-2

K.9 52.219-22 SMALL DISADVANTAGED BUSINESS STATUS (OCT 1999)

K-2

K.10 52.222-22 PREVIOUS CONTRACTS AND COMPLIANCE REPORTS (FEB 1999)

K-2

K.11 52.222-25 AFFIRMATIVE ACTION COMPLIANCE (APR 1984)

K-2 K.12 52.225-20 PROHIBITION ON CONDUCTING RESTRICTED BUSINESS OPERATIONS IN SUDAN--CERTIFICATION (JUN 2008) K-2

K.13 CONTRACTS BETWEEN FEMA AND FORMER FEMA EMPLOYEES…………………….K-10

K.14 USE OF GOVERNMENT-OWNED PROPERTY…………………………………………….....K-10

K.15 SIGNATURE BLOCK……………………………………………………………………………K-11

SECTION L - INSTRUCTIONS, CONDITIONS, AND NOTICES TO OFFERORS

L-2

L.1 NOTICE LISTING SOLICITATION PROVISIONS INCORPORATED BY REFERENCE……...L-2

L.2 52.215-16 FACILITIES CAPITAL COST OF MONEY (JUNE 2003)…………………………….L-1

L.3 52.216-1 TYPE OF CONTRACT (APR 1984)

L-1

L.4 52-227-6 ROYALTY INFORMATION (APR 1984)……………………………………………….L-1

L.5 52.233-2 SERVICE OF PROTEST (SEP 2006)

L-2

L.6 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB 1998)

L-2

L.7 RESTRICTION ON USE AND DISCLOSURE OF PROPOSAL/QUOTATION

INFORMATION (DATA)…………………………………………………………………………...L-2

L.8 ALTERNATE PROPOSAL INFORMATION……………………………………………………....L-3

L.9 OFFEROR ACCEPTANCE PERIOD………………………………………………………………L-3

L.10 SMALL BUSINESS AND SMALL DISADVANTAGED BUSINESS PROGRAM/PLAN………L-3

L.11 PROPOSAL PREPARATION INSTRUCTIONS…………………………………………………...L-4

L.12 DUE DILIGENCE PRIOR TO PROPOSAL SUBMISSION………………………………………..L-10

L.13 REFERENCE MATERIALS…………………………………………………………………………L-10

L.14 CONTRACT COSTS—FEE BASE, APPLICATION OF INDIRECT COST………………………L-11

L.15 CONTINUITY OF SERVICES PROVIDED BY THE INCUMBENT……………………………...L-12

SECTION M - EVALUATION FACTORS FOR AWARD

M-2

M.1 NOTICE LISTING SOLICITATION PROVISIONS INCORPORATED BY REFERENCE

M-2

M.2 EVALUATION—GENERAL……………………………………………………………………..M-1

M.3 ORAL PRESENTATIONS………………………………………………………………………...M-1

M.4 BASIS OF AWARD……….………………………………………………………………………M-2

M.5 NON- AGENCY EVALUATION SUPPORT…………………………………………………….M-2

M.6 EVALUATION FACTORS AND CRITERIA..…………………………………………………..M-2

PART I - THE SCHEDULE

SECTION B - SUPPLIES OR SERVICES AND PRICE/COSTS

B.1

ITEMS TO BE ACQUIRED

The Contractor shall furnish all personnel, facilities, equipment, materials, supplies, and services (except as may be expressly set forth in this contract as furnished by the Government) and otherwise do all things necessary to, or incident to, performing and providing the following items of work.

Specified in the Statement of Work, Section J, Attachment 1

B.2 CONSIDERATION AND PAYMENT

(a) The following fixed unit prices for servicing the NFIP-Direct policies shall apply for the duration of the contract. The unit price for Contract Line Item Numbers (CLINS) described as Standard Flood Insurance Policies (SFIP), Group Flood Insurances Policies (GFIP), and Severe Repetitive Lost Target Group Policies (SRLTG) shall be on a per policy/per month basis. CLIN 0001 for Transition Period (which is for the services described in the Statement of Work required under Section B, Requirements, and Transition Services) will be priced at a monthly firm fixed price unit cost.

TRANSITION AND BASE PERIOD 05/01/2010 – 04/31/2011

FIRM FIXED PRICE

CLIN

DESCRIPTION

QUANTITY

UNIT

UNIT PRICE

TOTAL PRICE

Transition Period

Month

FIXED UNIT PRICE

UNIT PRICE

Standard Flood Insurance Policies Varies

Policy Group Flood Insurance Policies

Varies

Policy Severe Repetitive Loss Policies

Varies

Policy

OPTION I 05/01/2011- 04/31/2012

FIXED UNIT PRICE

UNIT PRICE

Standard Flood Insurance Policies Varies

Policy Group Flood Insurance Policies

Varies

Policy Severe Repetitive Loss Policies

Varies

Policy

OPTION II 05/01/2012- 04/31/2013

FIXED UNIT PRICE

UNIT PRICE

Standard Flood Insurance Policies Varies

Policy Group Flood Insurance Policies

Varies

Policy Severe Repetitive Loss Policies

Varies

Policy

OPTION III 05/01/2013 -04/31/2014

FIXED UNIT PRICE

UNIT PRICE

Standard Flood Insurance Policies Varies

Policy Group Flood Insurance Policies

Varies

Policy Severe Repetitive Loss Policies

Varies

Policy

OPTION IV 05/01/2014- 04/31/2015

FIXED UNIT PRICE

UNIT PRICE

Standard Flood Insurance Policies Varies

Policy Group Flood Insurance Policies

Varies

Policy Severe Repetitive Loss Policies

Varies

Policy

(b) For the CLIN 0001, Transition Period, only, ordered by issuance of a Task Order per Clause G-6. Task Order Procedures, the contractor will be paid monthly on a fixed monthly price.

(c) The Servicing of the policies, specified in the Statement of Work, will be ordered by issuance of task orders for the Contract Line Items (CLINS) 0002-0004, if options are exercised for 0005-0016 using the unit price established for each effective period of performance (POP). The Workload Estimates listed in Part III, Section J as Attachment 2, represents the current anticipated amount of policies and other services required under the Statement of Work. See Clause G-6. Task Order Procedures for the procedures will be used in issuing Task Orders.

(d) The Contractor shall be paid on a monthly basis for policies in effect and the fixed unit price set forth above which shall cover all expenses, including report preparation, salaries, overhead, other direct cost, general and administrative expenses, and profit. Upon delivery and acceptance of the requirements called for in Section J – Attachment 1, Statement of Work of this contract, for the Task Order quantities, the Government shall pay the Contractor on a monthly basis, the applicable fixed unit price stated is in Section B.2, for each flood insurance policy contract in force, at the end of the month. The count of in force policy insurance contracts shall be taken as of the same day as the Transaction Record Reporting and Processing (TRRP) Plan submission is prepared and shall be from the same source as is used for generating the TRRP Plan submission. All monthly payment for services including transition shall be made subject to review and verification.

(e) Adjustments for Performance Incentives will be made to Task Orders in effect at the time the Performance Incentive is determined. Any performance incentives will be funded or de-obligated by unilateral modification to the Task Order.

SECTION C - DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

C.1 STATEMENT OF WORK

The Statement of Work is attached and is listed in Part III, Section J, Attachment 1.

SECTION D - PACKAGING AND MARKING

D.1 PRESERVATION, PACKING AND PACKAGING--COMMERICAL

Preservation, packing, and packaging for shipment of all items ordered hereunder shall be in accordance with commercial practice and adequate to insure both acceptance by common carrier and safe transportation at the most economical rate(s).

SECTION E - INSPECTION AND ACCEPTANCE

E.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR "52.252-2 CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See FAR 52.252-2 for an internet address (if specified) for electronic access to the full text of a clause.

NUMBER

TITLE

DATE

52.246-4 INSPECTION OF SERVICES--FIXED-PRICE

AUG 1996

E.2 INSPECTION AND ACCEPTANCE

Final inspection and acceptance shall be by the Contracting Officer or his/her duly authorized representative at:

Inspection: (To be determined on an individual task order basis.) Acceptance: (To be determined on an individual task order basis.)

For the purpose of this clause, the Contracting Officer Technical Representative (COTR) named in the Designation of Contracting Officer’s Technical Representative Clause in this contract is the representative of the Contracting Officer. The Contracting Officer reserves the right to unilaterally designate other Government agents as authorized representatives. Should such other designations occur, the Contractor will be notified by written notice.

E.3

METHODS OF SURVEILLANCE

The Government may use a variety of surveillance methods to evaluate the Contractors performance. These include, but are not limited to: 100% inspection, random sampling, and/or review of customer complaints.

E.4

PERFORMANCE EVALUATION

The Government reserves the right, at all reasonable times, and upon reasonable notice to the Contractor or Subcontractor, to inspect or otherwise evaluate the work performed or being performed at the location at which it is being performed. Pursuant thereto, the Government reserves the right to maintain representatives on the premises of the Contractor. If any inspection or evaluation is made by the Government on the premises of the Contractor, or a Subcontractor, the Contractor shall provide and shall require the Subcontractor to provide all reasonable facilities and assistance for the safety and convenience of the Government representatives shall be performed in such a manner as will not unduly delay work. The Government will endeavor to conduct all audits, inspections and evaluations in accordance with the highest levels of established professional auditing practices and standards. If a written report of such inspection or evaluation is prepared which reflects deficiencies or proposed corrective actions to be taken by the Contractor, or Subcontractor, a copy of those deficiencies and/or proposed corrective actions shall be furnished to the Contractor. Any corrective action proposed to be taken as a result of such inspection(s) shall be discussed with the Government prior to implementation. The Government representatives are extended to include agents i.e., auditors, and/or there contractors.

E.5

GOVERNMENT QUALITY ASSURANCE PLAN AND SURVEILLANCE

The Contracting Officer’s Technical Representative will perform government quality assurance routinely; however other activities may be called upon to support this effort as required. For those tasks listed in the Performance Requirement Summary (PRS), the Contracting Officer’s Technical Representative or designated Project Monitor will follow the methods of surveillance specified in this contract. The Contracting Officer’s Technical Representative or designated Project Monitor will record all surveillance observations and will maintain a file of all inspection results.

Government surveillance of tasks not listed in the PRS may occur during the performance of this contract. Such surveillance will be done according to standard inspection procedures or other contract provisions. Successive months of unsatisfactory performance may result in other appropriate action(s) by the Contracting Officer in accordance with the Attachment 3 located in Section J, Performance Requirements Summary, Attachment 3 and/or Termination for Default.

SECTION F - DELIVERIES OR PERFORMANCE

F.1 NOTICE LISTING CONTRACT CLAUSES INCORPORATED BY REFERENCE

The following contract clauses pertinent to this section are hereby incorporated by reference (by Citation Number, Title, and Date) in accordance with the clause at FAR "52.252-2 CLAUSES INCORPORATED BY REFERENCE" in Section I of this contract. See FAR 52.252-2 for an internet address (if specified) for electronic access to the full text of a clause.

52.242-15

STOP-WORK ORDER

AUG 1989

52.247-34

F.O.B. DESTINATION

NOV 1991

F.2 TERM OF CONTRACT

The contract shall be effective from 04/01/2010 and shall continue through 12 months thereafter for the base year. Task Orders placed prior to the expiration date shall remain in full force and effect until deliveries have been completed and payment, therefore, have been made.

F.3 PRINCIPAL PLACE OF PERFORMANCE

The effort required under this contract shall be performed at:

CONTRACTOR'S SITE

F.4 NOTICE OF DELAY

If the Contractor becomes unable to complete the contract work at the time specified because of technical difficulties, notwithstanding the exercise of good faith and diligent efforts in the performance of the work called for hereunder, the Contractor shall give the Contracting Officer written notice of the anticipated delay and the reasons therefore. Such notice and reasons shall be delivered promptly after the condition creating the anticipated delay becomes known to the Contractor but in no event less than forty-five (45) days before the completion date specified in this contract, unless otherwise directed by the Contracting Officer. When notice is so required, the Contracting Officer may extend the time specified in the Schedule for such period as deemed advisable.

F.5 DELIVERY SCHEDULE

Delivery of items specified below shall be shipped F.O.B. destination in accordance with the following schedule:

SEE SECTION J, ATTACHMENT 4, CONTRACT DELIVERABLES

F.6 MONTHLY TECHNICAL PROGRESS NARRATIVES

A. The Contractor shall submit a Monthly Technical Progress Narrative covering work planned and accomplished during each month of the contract. Such reports shall be designed as an element in an integrated comprehensive system of planning, control, and reporting and management information.

B. The initial report shall be delivered electronically within thirty (30) working days of completion of the first full calendar month of performance and subsequent reports shall be delivered electronically prior to the end of the succeeding calendar month.

C. Copies of the report shall be forward to approximately fifteen (15) addresses to be identified by the Contracting Officer or Contracting Officer's Technical Representative.

D. The reports shall be subject to the quality controls described above and shall contain the following elements:

1. A cover page containing:

a. Contract Number and Title;

b. Sequence number and period of performance covered;

c. Contractor's name, address and organization segment generating the report;

d. Author(s);

e. Date of preparation; and

f. "Prepared for the Federal Emergency Management Agency, Washington, DC

2. A summary of the month's activities. The treatment shall be function.

3. For each function, progress made against plans plus pertinent program and contract data (and graphs) in sufficient detail so as to allow assessment of production and productivity and explain any significant results, events or deviations from anticipated results or schedules.

4. For each function, problems that may or may have impeded performance along with any corrective action accomplished or proposed.

5. For each function, work to be performed during the next month presented in the context of overall plans or schedules for the activity.

6. Graphs and explanatory narrative showing staff effort, other resources expenditures, costs incurred/accrued, funds disbursed, and reimbursement requested versus plans and any variance to plans. The aforementioned graphs shall be prepared for the contract as a whole and for such projects as may be identified by the FEMA.

7. "Re-opened" Losses;

8. New policies issued, by policy form and other classifications, processing times and opening and closing application inventory data;

9. Renewals processed, with elapsed processing times, retention rate, and inventory data;

10. Money and non-money endorsements processed, with elapsed processing times and inventory data;

11. Cancellations and refunds, with elapsed processing times and inventory data;

12. Correspondence, inquiries and requests of various types showing elapsed processing times and inventory data;

13. Claims Check/draft processing, with elapsed processing times and inventory data;

14. Losses reported, closed with payment, without payment, and total closed, by month, with beginning and ending inventories and activity data shown for a rolling twelve month period.

15. Age distribution of closed and open losses calculated from date of and notice of loss;

16. Summary of underwriting and claims data;

17. Key Program data, policies, and losses;

18. Summary policyholder, premium, and insurance in force data;

19. Condominium coverage data;

20. Occupancy type analysis;

21. Retention/renewal data and analysis;

22. Endorsement, cancellation, and suspense data;

23. Suspense transaction analysis;

24. Average loss and loss adjustment expenses data;

25. IFICO activity;

26. Toll-free telephone inquiry performance data;

27. Debt collection, with processing and inventory data;

28. Workload and performance summary including projected and actual volumes, opening and closing inventories, actual elapsed times (or other measurement) against contractual standards;

29. Reported Separately, Group Flood Insurance Policy certificate and loss data and Repetitive Loss Target Group contracts in force and loss data;

30. Financial Statements.

SECTION G - CONTRACT ADMINISTRATION DATA

G.1 TRAVEL COSTS

(Applicable to Travel Costs under Letter of Credit Procedures)

Costs for transportation, lodging, meals and incidental expenses incurred by contractor personnel on official company business are allowable subject to FAR 31.205-46, Travel Costs. These costs will be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in the Federal Travel Regulations

G.2 INVOICES

An invoice is a written request for payment under this contract for supplies delivered or for services rendered. Payment of invoices submitted under this contract shall be made in accordance with the terms and conditions of the Prompt Payment clause and in accordance with the provisions of other clauses in this contract. Failure or refusal to provide the following information on all invoices submitted under this contract may result in the invoice being considered improper for payment in accordance with the Prompt Payment clause. In order to be proper, an invoice must include, as applicable, the following:

a. GENERAL INFORMATION

1. Name of Contractor.

2. Invoice date.

3. Contract number (including order number, if any), contract line item number, contract description of supplies or services, quantity, contract unit of measure and unit price, and extended total.

4. Shipment number and date of shipment (bill-of-lading number and weight of shipment will be shown for shipments on Government bills of lading).

5. Name, title, phone number and complete mailing address of responsible Official who can be contacted in the event of an improper invoice, if there are questions or additional information is needed by this agency to process payment.

6. Any other information or documentation required by other provisions of the Contract (such as evidence of shipment).

7. Invoices shall be prepared and submitted as follows:

Number Distribution

Original and 2 copies Payment Office

FEMA/FFC

P.O. Box 800

Berryville, VA 22611

One copy Contract Specialist

One copy Contracting Officer’s Technical Representative (COTR)

b. ELECTRONIC FUNDS TRANSFER (EFT) INFORMATION

1. As mandated by the Debt Collection Improvement Act (DCIA) of 1996 and in accordance with FAR Clause 52.232-34-Payment By Electronic Funds Transfer--Other Than Central Contractor Registration (MAY 1999) of this contract, the contractor must submit the following written EFT information to the office designated in clause 52.232-35 of this award document by the date specified in clause 52.232-34:

(a) The contract number (or other procurement identification number).

(b) The contractor's name and remittance address, as stated in the contract(s).

(c) The signature (manual or electronic, as appropriate), title, and telephone number of the contractor official authorized to provide this information.

(d) The name, address, and 9-digit Routing Transit Number (RTN) of the contractor's financial agent.

(e) The contractor's account number and the type of account (checking, savings or lockbox).

(f) If applicable, the Fedwire Transfer System (FTS) telegraphic abbreviation of the contractor's financial agent.

(g) If applicable, the contractor shall also provide the name, address, telegraphic abbreviation, and 9-digit Routing Transit Number (RTN) of the correspondent financial institution receiving the wire transfer payment if the contractor's financial agent is not directly on-line to the FTS; and, therefore, not the receiver of the wire transfer payment.

2. The contractor should include the EFT information set forth below on all invoices submitted for payment under this contract. Failure to provide the information or failure to notify this agency of changes to this information may result in delays in payments and/or rejection of the invoice in accordance with the Prompt Payment clause of this contract. The following EFT information should be submitted on each invoice:

(a) Routing Transit Number (RTN) The contractor shall provide the current 9-digit RTN of the payee's bank.

(b) Payee's account number.

(c) Contractor's Tax Identification Number (TIN).

(The EFT information submitted must be that of the contractor unless there is an official Assignment of Claims on file with the payment office.)

If at any time during the term of this contract, the contractor changes any EFT information, (i.e. financial agent, RTN, account number, etc.) the new EFT information must replace the old EFT information on subsequent invoices submitted under this contract.

To avoid delays in processing invoices, the contractor must also submit written notification of EFT information changes to the office designated in this award document as soon as the new information is known to the contractor. This notification must be in writing and signed by the individual authorized by the contractor to make such changes.

G.3

DESIGNATION OF CONTRACTING OFFICER’S TECHNICAL REPRESENTATIVE

For the purpose of this contract the Contracting Officer’s Technical Representative (COTR), shall be: Roland Holland and the alternate COTR shall be Nancy Costello.

G.4 GOVERNMENT-FURNISHED PROPERTY

In accordance with the Government Property clause of this contract, the Government shall provide, for performance of the effort required, the following:

Item Item Availability

No.

Description Quantity Date

See Section J, Attachment 5, Government Furnished Property.

G.5 ORDERING PROCEDURE

(a) Supplies/services to be furnished under this contract shall be ordered by the authorized individuals or activities designated below:

Name/Site Date Limitation(s)

CONTRACTING OFFICER: Ronnie Ebron

CONTRACT SPECIALIST: Danielle Cotten

G.6 TASK ORDER PROCEDURES

(a) Issuance of Task Orders

(1) Task orders will be issued unilaterally, in writing, by the Contracting Officer, based on fixed unit price (CLINs 0002-0004 and if options exercised for CLINs 0005-0016) established under Section B.2, Consideration and Payment, during the effective period of performance above EXCEPT, final Task Orders and other supplemental agreements or changes, if any. A Task Order will be issued unilaterally by the Contracting Officer, based on the firm-fixed price for CLIN 0001, Transition Period. Upon signature by the Contracting Officer, each Task Order is considered fully executed, binding and ready for implementation. Each Task Order will be forwarded promptly to the Contractor and shall conform to all terms and conditions of the contract. Performance under each Task Order is mandatory.

(2) Task Orders shall be consecutively numbered, reference the contract number and contract line item number (CLIN), quantity being ordered and specify the period of performance and the price.

(3) If mailed, a Task Order is considered issued when the Government deposits the order in the mail. If necessary, orders may be issued by facsimile.

(b) Electronic Task Orders

The Government anticipates electronic issuance of Task Orders under the contract. At this time, electronic signature technology is not in place. However, it is anticipated that the Government will implement such technology and, in the future, Task Orders will be issued electronically under the contract. If sent via electronic mail, a Task Order is considered issued when the Government sends the electronic order to the contractor.

(c) Distribution of Work The requirement for the Direct Servicing Agent for the National Flood Insurance Program results in the servicing policies of insurance written directly by the Government shown in the types of policies given under Section B, B.2 Consideration and Payment, specifically CLINs 0002-0016, of this document. At the beginning of each effective period of performance, the Contracting Officer intends to issue a single Task Order for servicing the policy CLINs at the estimated quantities required for the effective period. The single Task Order issued for the estimated quantities of policies will be issued at a Not-To-Exceed Price. The single Task Order issued for the effective period will be revised upward or downward to reflect actual servicing of the number of policies in force during the effective period. The single Task Order issued for the effective period may vary, upward or downward, from the Workload Estimates provided as Attachment 2. The Government reserves the right to order and estimated quantity based upon known information to the Government at the time of the single Task Order issuance. In addition, the Government also reserves the right to issue additional Task Orders during the effective period of the policy CLINs at the fixed unit price under Section B.2 Consideration and Payment.

(d) Ceiling/Performance Period

If, at any time during performance, but not later than 30 (thirty) days prior to exceeding the estimated quantities ordered, the Contractor has reason to believe that the number of policies in force and to be performed will exceed the estimated quantity set forth in a task order, the Contractor shall notify the Contracting Officer immediately. The notification to the Contracting Officer will be in writing and provide a projection of additional quantities required to be in excess of the quantities under the task order. Performance in excess of the not-to-exceed quantity, or price, specified under the individual task orders, by CLIN, or beyond the expiration date, shall be at the Contractor’s risk.

(e) Authorized Ordering Officials

Services shall be ordered by the Contracting Officer.

(f) Payment Requests

(1) The Contractor shall invoice according to procedures stated in Section G, Clause G.2 Invoices. Invoices submitted for payment shall specify the Contract Number and Task Order Number. Payment for the Task Orders will be made on a monthly basis, the applicable fixed unit price stated in the Task Order per CLIN for each flood insurance policy contract in force, at the end of the month. The count of in force policy insurance contracts shall be taken as the same day as the Transaction Record Reporting and Processing (TRRP) Plan submission is prepared and shall be from the same source as is used for generating the TRRP Plan submission. All monthly payment for services including transition shall be made subject to review and verification.

(2) If a determination of disincentive is made by the Contracting Office is made in accordance with Attachment 3, Servicing Agent Performance Requirements Summary (PRS), the Contracting Officer may unilaterally issue a modification to adjust funding against a Task Order in the amount of the disincentive.

(3) If a determination of an incentive is made by the designated Government Representative in accordance with Attachment 3, Servicing Agent Performance Requirement Summary (PRS), the Contracting Officer may unilaterally issue a modification to adjust funding against a Task Order in the amount of the incentive.

(g) Task Order Modifications

If during the performance of any Task Order, the Government requires the increase in the number of policies being serviced under the Task Order, the Government will issue unilateral modifications. If during the performance of any Task Order, the Government requires the decrease of the number of policies serviced, the Government will by bilateral modification reduce the quantity ordered at the fixed unit price established for the effective period in the Task Order.

Final Task Order modification, changes, or other supplemental agreements to Task Orders will be done on a bilateral basis.

(h) Task Order Completion

The contractor shall notify the Contracting Officer’s Technical Representative upon Task Order completion. The contractor’s notice to the Contracting Officer’s Technical Representative shall include the breakdown of number of policies ordered, number of policies billed and paid by quantity, unit price and total price for the policies order. Upon approval by the Contracting Officer’s Technical Representative, the Contracting Officer will prepare a Task Order modification to establish the firm-fixed price of the task order. This modification will be done bilaterally. The final task order modification may result in the deobligation of excess funds, if any, or obligation of additional funds, as required.

The Task Order will be considered closed out upon the bilateral modification and payment of a Task Order’s Final Invoice/Voucher.

SECTION H - SPECIAL CONTRACT REQUIREMENTS

H.1 ACCESSIBILITY OF MEETINGS, CONFERENCES, AND SEMINARS TO PERSONS WITH DISABILITIES

The Contractor agrees as follows:

(a) Planning. The Contractor will develop a plan to assure that any meeting, conference, or seminar held pursuant to this contract will meet or exceed the minimum accessibility standards set forth below. This plan shall include a provision for ascertaining the number and types of disabled individuals planning to attend the meeting, conference, or seminar. The plan shall be submitted to the Contracting Officer for approval prior to initiating action. A consolidated or master plan for contracts requiring numerous meetings, conferences, or seminars may be submitted in lieu of separate plans.

(b) Facilities. Any facility to be utilized for meetings, conferences, or seminars in performance of this contract shall be accessible to persons with disabilities. The Contractor shall determine, by an on-site inspection if necessary, that the following minimum accessibility requirements are met, or suitable modifications are made to meet these requirements, before the meeting:

(1) Parking.

(i) Where parking is available on or adjacent to the site one 12' wide space must be set aside for the car of each mobility impaired attendee. The space need not be permanently striped but may be temporarily marked by signs, ropes, or other means satisfactory to carry out this provision.

(ii) Where parking is not available on or adjacent to the site, valet parking or other alternative means must be available to assist disabled attendees. Alternate means must be satisfactory in the judgment of the Contracting Officer.

(2) Entrances.

(i) ``Entrances'' shall include at least one accessible entrance from the street/sidewalk level, and at least one accessible entrance from any available parking facility.

(ii) The entrance shall be level or accessible by ramp with an incline that allows independent negotiation by a person in a wheelchair. In general, the slope of the incline shall be no more than 1" rise per foot of ramp length (1:12).

iii) Entrance doorways shall be at least 30" in clear width and capable of operation by persons with disabilities. Revolving doors, regardless of fold back capability, will not meet this requirement.

(3) Meeting Rooms.

(i) Meeting room access from the main entrance area must be level or at an independently negotiable incline (approximately 1:12) and/or served by elevators from the main entrance level. All elevators shall be capable of accommodating a wheelchair 29" wide by 45" long.

(ii) Meeting rooms shall be on one level or, if on different levels, capable of being reached by elevators or by ramps that can be independently negotiated by a person in a wheelchair. Doorways to all meeting rooms shall be at least 30" in clear width.

(iii) The interior of the meeting room shall be on one level or ramped so as to be independently negotiable for a person in a wheelchair.

(iv) Stages, speaker platforms, etc. which are to be used by persons in wheelchairs must be accessible by ramps or lifts. When used, the ramps may not necessarily be independently negotiable if space does not permit. However, any slope over 1:12 must be approved by the Contracting Officer. Each case is to be judged on its own merits.

(v) If a meeting room with fixed seating is utilized, seating arrangements for persons in wheelchairs shall be made so that these persons are incorporated into the group rather than isolated on the perimeter of the group.

(4) Restrooms.

(i) Restrooms shall have level access, signs indicating accessibility, and doorways at least 30" in clear width.

(ii) Sufficient turning space within restrooms shall be provided for independent use by a person in a wheelchair 29" wide by 45" long. A space 60" by 60" or 63" by 56" of unobstructed floor space as measured 12" above the floor is acceptable by standard; other layout will be accepted if it can be demonstrated that they are usable as indicated.

(iii) There will be a restroom for each sex or a unisex restroom with at least one toilet stall capable of accommodating a wheelchair 29" wide by 45" long (by standard, the minimum is 3'-0" by 43'- 83"), with out swinging door or private curtains. Wall mounted grab bars are required.

(iv) When separate restrooms have been set up for mobility impaired persons, they shall be located adjacent to the regular restrooms and shall be fully accessible.

(5) Eating Facilities.

(i) Eating facilities in the meeting facility must be accessible under the same general guidelines as are applied to meeting rooms.

(ii) If the eating facility is a cafeteria, the food service area (cafeteria line) must allow sufficient room for independent wheelchair movement and accessibility to food for persons in wheelchairs, and cafeteria staff shall be available to assist disabled persons.

(6) Overnight Facilities. If overnight accommodations are required:

(i) Sufficient accessible guest rooms to accommodate each attendee who is disabled shall be located in the facility where the meeting, conference, or seminar is held, or in a facility housing the attendees which is conveniently located hereby, whichever is satisfactory to the Contracting Officer.

(ii) Overnight facilities shall provide for the same minimum accessibility requirements as the facility utilized for guest room access from the main entrance area shall be level, ramped at an independently negotiable incline (1:12), and/or served by elevators capable of accommodating a wheelchair 29" wide by 45" long.

(iii) Doorways to guest rooms, including the doorway to the bathroom, shall be at least 30" in clear width.

(iv) Bathrooms shall have wall mounted grab bars at the tub and water closet.

(v) Guest rooms for persons with a disability shall be provided at the same rate as a guest room for other attendees.

(7) Water Fountains. Water fountains shall be accessible to disabled persons, or have cup dispensers for use by persons in wheelchairs.

(c) Provisions of Services for Sensory Impaired Attendees.

(1) The Contractor, in planning the meeting, conference, or seminar shall include in all announcements and other materials pertaining to the meeting, conference, or seminar a notice indicating that services will be made available to sensory impaired persons attending the meeting, if requested within five (5) days of the date of the meeting, conference, or seminar. The announcement(s) and other material(s) shall indicate that sensory impaired persons may contact a specific person(s), at a specific address and phone number(s), to make their service requirements known. The phone number(s) shall include a teletype number for the hearing impaired.

(2) The Contractor shall provide, at no cost to the individual, those services required by persons with sensory impairments to insure their complete participation in the meeting, conference, or seminar.

(3) As a minimum, when requested in advance, the Contractor shall provide the following services:

(i) For hearing impaired persons, qualified interpreters. Provisions will also be made for volume controlled phone lines and, if necessary, transportation to local teletype equipment to enable hearing impaired individuals to receive and send meeting related calls. If local teletype equipment is not available, the Contractor shall provide on-site teletype equipment. Also, the meeting rooms will be adequately illuminated so signing by interpreters can be easily seen.

(ii) For vision impaired persons, readers and/or cassette materials, as necessary, to enable full participation. Also, meeting rooms will be adequately illuminated.

(iii) Agenda and other conference material(s) shall be translated into a usable form for the visually and hearing impaired. Readers, Braille translations, and/or tape recordings are all acceptable. These materials shall be available to sensory impaired individuals upon their arrival.

(4) The Contractor is responsible for making every effort to ascertain the number of sensory impaired individuals who plan to attend the meeting, conference, or seminar. However, if it can be determined that there will be no sensory impaired person (deaf and/or blind) in attendance, the provision of those services under paragraph (c) for the non-represented group, or groups, is not required.

H.2 REPRODUCTION OF REPORTS

Reproduction of reports, data, or other written material, if required herein, is authorized provided that the material produced does not exceed 5,000 production units of any page and that items consisting of multiple pages do not exceed 25,000 production units in aggregate. The aggregate number of production units is to be determined by multiplying pages time’s copies. A production unit is one sheet, size 8 1/2x11 inches or less, printed on one side only, and in one color. All copy preparation to produce camera-ready copy for reproduction must be set by methods other than hot metal typesetting. The reports should be produced by methods employing stencils, masters, and plates which are to be used on single-unit duplicating equipment no larger than 11 by 17 inches with a maximum image of 10 3/4 by 14 1/4 inches and are prepared by methods or devices that do not utilize reusable contact negatives and/or positives prepared with a camera requiring a darkroom. All reproducible (camera-ready copies for reproduction by photo offset methods) shall become the property of the Government and shall be delivered to the Government with the report, data, or other written material.

H.3 COORDINATION OF FEDERAL REPORTING SERVICES

In the event that it is a contractual requirement to collect information from 10 or more public respondents, the provisions of 44 U.S.C. Chapter 35 (Coordination of Federal Reporting Requirements), shall apply to this contract. The contractor shall obtain through the COTR the required Office of Management and Budget clearance before making public contacts for the collection of data or expending any funds for such collection. The authority to proceed with the collection of data from public respondents and the expenditure of funds therefore shall be in writing signed by the Contracting Officer.

H.4 PUBLICATION

(a) Definition. For the purpose of this clause ``publication'' includes (1) any document containing information intended for public consumption or (2) the act of, or any act which may result in, disclosing information to the public.

(b) General. The results of the research and development and studies conducted under this contract are to be made available to the public through dedication, assignment to the Government or other such means as the Director of the Federal Emergency Management Agency shall determine.

(c) Reports furnished the Government. All intermediate and final reports of the research and development and studies conducted hereunder shall indicate on the cover or other initial page that the research and development and studies forming the basis for the report were conducted pursuant to a contract with the Federal Emergency Management Agency. Such reports are official Government property and may not be published or reproduced (in toto, in verbatim excerpt, or in a form approximating either of these) as an unofficial paper or article. The contractor or technical personnel (each employee or consultant working under the administrative direction of the contractor or any subcontractor hereunder) may publish such reports in whole or in part in a non-Government publication only in accordance with this paragraph (c) and paragraph (e)(1) of this clause.

(d) Publication by Government. The Government shall have full right to publish all information, data, and findings developed as a result of the research and development and studies conducted hereunder.

(e) Publication by contractor or technical personnel.

(1) Publication in whole or in part of contractor's reports furnished the Government. Unless such reports have been placed in the public domain by Government publication, the contractor or technical personnel (each employee or consultant working under the administrative direction of the contractor or any subcontractor hereunder) may publish a report furnished the Government, in to or in verbatim excerpt, but consistent with paragraph (c) of this clause may not secure copyright therein, subject to the following conditions and the conditions in paragraph (e) (4) and paragraph (f).

(i) During the first six months after submission of the full final report, if written permission to publish is obtained from the Contracting Officer.

(ii) After six months following submission of the full report, and if paragraph (e) (3) is inapplicable, if a foreword or footnote in the non-Government publication indicates the source of the verbatim material.

(2) Publication, except verbatim excerpts, concerning or based in whole or in part on results of research and development and studies hereunder. The contractor or technical personnel may issue a publication concerning or based in whole or in part on the results of the research and development and studies conducted under this contract and may secure copyright therein, but in so publishing is not authorized thereby to inhibit the unrestricted right of the Director of the Federal Emergency Management Agency to disclose or publish, in such manner as he may deem to be in the public interest, the results of such research and development and studies to the following conditions and the requirement in paragraph (e)(4):

(i) During the first six months after submission of the full final report, and if paragraph (e) (3) is inapplicable, if written waiver of the waiting period is obtained from the contracting officer.

(ii) After six months following submission of the full final report, and if paragraph (e) (3) is inapplicable, subject to Government exercise of an option that the publication contain a foreword or initial footnote substantially as follows: The (research) (development) (studies) forming (part of) the basis for this publication were conducted pursuant to a contract with the Federal Emergency Management Agency. The substance of such (research) (development) (studies) is dedicated to the public. The author and publisher are solely responsible for the accuracy of statements or interpretations contained therein.

(3) General conditions if FEMA determines that contractor's final report contains patentable subject matter developed in contract performance. If the contracting officer determines that the contractor's full final report contains patentable subject matter developed in the performance of this contract and so notifies the contractor in writing prior to six months from date of submission of such report, no publication of verbatim excerpts from contractor's reports or publication concerning or based in whole or in part on the results of the research and development and studies hereunder shall be made without the written consent of the Contracting Officer.

(4) Copies of contractor and technical personnel publications to be furnished the Government. The contractor or technical personnel will furnish the contracting officer six copies of any publications which are based in whole or in part on the results of the research and development and studies conducted under this contract.

(f) Administratively confidential information.