Attachment_3_-_QASP.pdf

ATTACHMENT 3

Quality Assurance Surveillance Plan

Doctrine Support Services

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess Contractor performance. The QASP is based on the premise that the Contractor, not the

Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

This QASP has been developed to evaluate Contractor actions while implementing the Performance Work

Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).

Performance Requirements Matrix

Performance

Objective

Performance

Standard

Acceptable Quality

Level (AQL)

Monitoring

Method Incentive/Disincentive

Contractor must be on schedule in accordance with the Work

Breakdown Structure milestones, and all deliverable(s) shall be submitted by its due date set forth in the

Work Breakdown

Structure milestones or the most recent modification to the Task

Order

The Contractor will not be held responsible for approval deadlines not met by FEMA or FEMA designees which result in subsequent alternation to the millstones

Contractor must be on schedule in accordance with the Work

Breakdown Structure milestones, and all deliverable(s) shall be submitted by its due date set forth in the

Work Breakdown

Structure milestones or the most recent modification to the

Task Order

The Contractor will not be held responsible for approval deadlines not met by FEMA or

FEMA designees which result in subsequent alternation to the millstones

Contractor shall be at least 90% on schedule of all tasks detailed in the Work

Breakdown Structure milestones, and

100% of all deliverable(s) shall be submitted on or before its due date set forth in Work

Breakdown Structure milestones or the most recent modification to the

Task Order

100% review of all

Monthly Status

Reports detailing the progress of the

Work Breakdown

Structure milestone.

100% review of deliverable to ensure they are on schedule

If Contractor meets or exceeds 95% on schedule of all tasks detailed in the

Work Breakdown

Structure milestones, and if all deliverable(s) are submitted on or before its due date, the Contractor will receive a rating of

“Very Good” or higher in

CPARS under the

Schedule rating.

If Contractor is 100% on schedule of all tasks detailed in the Work

Breakdown Structure milestones, and if all deliverable(s) are submitted on or before its due date, the Contractor will receive a rating of

“Exceptional” in CPARS under the Schedule rating.

If 100% of deliverables are not submitted before its due date the contractor will receive an “unsatisfactory” rating.

Technical Editing &

Accuracy of content in the Final Deliverable

100% of final deliverable(s) shall not contain any major content, grammatical, spelling or graphic errors and 100% of final deliverable(s) shall

100% of final deliverable(s) shall not contain any major content, grammatical, spelling or graphic errors and 100% of final deliverable(s)

100% inspection of final deliverable(s) by COR. COR may designate other subject matter expertise to review final

If no deficiencies or non-compliance are found, the

Contractor shall receive rating of “Very Good” or higher in CPARS under the Quality rating.

Contractor shall fix all comply with all requirements outlined in the Task Order shall comply with all requirements outlined in the Task

Order deliverable(s) deficiencies and non-compliance at no additional cost to the

Government within 10 business days. If deficiencies are corrected within 10 business days the Contractor will still be eligible to receive a “Very

Good” CPARS rating.

If deficiencies and non-compliance are not fixed within 10 business days, the Contractor will receive a rating of

“Unsatisfactory” in

CPARS under the Quality rating.

Definition of Terms in the PRM:

Acceptable Quality Level is the maximum percentage defective that can be considered acceptable on the average.

Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors such as proof-reading errors in printed or online text, or format/branding oversights that are easily correct.

Major deficiency is any technical or content error that would result in delays in publishing the document, or any failure to produce materials agreed upon in the Section 5 and 6 of the PWS and the Contractor’s proposal.

Non-Compliance is an outcome that does not meet the requirements detailed in the Section 5 and

6 of the PWS and the Contractor’s proposal.

Performance Evaluation

At least once a month, the COR will have a conference call with the Contractor and the Contracting

Officer to briefly discuss and provide feedback on the Monthly Status Report. This conference will also serve as an opportunity to address any problems/issues with progress and performance. COR will provide a monthly Quality Assurance Mentoring Form similar to the one on the following page to address the

PRM.

SAMPLE QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD:

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check):

_____ Reports

_____ 100% Inspection

_____ Periodic Inspection

_____ Customer Input/Feedback

LEVEL OF SURVEILLANCE SELECTED (Check):

_____ Monthly

_____ Quarterly

_____ As needed

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE =

SERVICE PROVIDER’S PERFORMANCE (Check):

____ Meets Standards

____ Does Not Meet Standards

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD:

PREPARED BY: ___________________________________ DATE: _____________________