Attachment_3_-_QASP.docx

ATTACHMENT 3

Quality Assurance Surveillance Plan Doctrine Support Services

This Quality Assurance Surveillance Plan (QASP) describes how government personnel will evaluate and assess Contractor performance. The QASP is based on the premise that the Contractor, not the Government, is responsible for managing and ensuring that quality controls meet the terms of the contract. The QASP provides a systematic method to evaluate the services the Contractor is required to furnish.

This QASP has been developed to evaluate Contractor actions while implementing the Performance Work Statement (PWS). It is designed to provide an effective surveillance method of monitoring Contractor performance for each listed objective on the Performance Requirements Matrix (PRM).

Performance Requirements Matrix

Performance Objective

Contractor must be on schedule in accordance with the Work Breakdown Structure milestones, and all deliverable(s) shall be submitted by its due date set forth in the Work Breakdown Structure milestones or the most recent modification to the Task Order

The Contractor will not be held responsible for approval deadlines not met by FEMA or FEMA designees which result in subsequent alternation to the millstones Contractor must be on schedule in accordance with the Work Breakdown Structure milestones, and all deliverable(s) shall be submitted by its due date set forth in the Work Breakdown Structure milestones or the most recent modification to the Task Order

The Contractor will not be held responsible for approval deadlines not met by FEMA or FEMA designees which result in subsequent alternation to the millstones Contractor shall be at least 90% on schedule of all tasks detailed in the Work Breakdown Structure milestones, and 100% of all deliverable(s) shall be submitted on or before its due date set forth in Work Breakdown Structure milestones or the most recent modification to the Task Order

100% review of all Monthly Status Reports detailing the progress of the Work Breakdown Structure milestone.

100% review of deliverable to ensure they are on schedule If Contractor meets or exceeds 95% on schedule of all tasks detailed in the Work Breakdown Structure milestones, and if all deliverable(s) are submitted on or before its due date, the Contractor will receive a rating of “Very Good” or higher in CPARS under the Schedule rating.

If Contractor is 100% on schedule of all tasks detailed in the Work Breakdown Structure milestones, and if all deliverable(s) are submitted on or before its due date, the Contractor will receive a rating of “Exceptional” in CPARS under the Schedule rating.

If 100% of deliverables are not submitted before its due date the contractor will receive an “unsatisfactory” rating.

Contractor shall fix all deficiencies and non-compliance at no additional cost to the Government within 10 business days. If deficiencies are corrected within 10 business days the Contractor will still be eligible to receive a “Very Good” CPARS rating.

If deficiencies and non-compliance are not fixed within 10 business days, the Contractor will receive a rating of “Unsatisfactory” in CPARS under the Quality rating.

Definition of Terms in the PRM:

· Acceptable Quality Level is the maximum percentage defective that can be considered acceptable on the average.

· Minor deficiency is any error in the deliverable product resulting from clerical or administrative errors such as proof-reading errors in printed or online text, or format/branding oversights that are easily correct.

· Major deficiency is any technical or content error that would result in delays in publishing the document, or any failure to produce materials agreed upon in the Section 5 and 6 of the PWS and the Contractor’s proposal.

· Non-Compliance is an outcome that does not meet the requirements detailed in the Section 5 and 6 of the PWS and the Contractor’s proposal.

Performance Evaluation

At least once a month, the COR will have a conference call with the Contractor and the Contracting Officer to briefly discuss and provide feedback on the Monthly Status Report. This conference will also serve as an opportunity to address any problems/issues with progress and performance. COR will provide a monthly Quality Assurance Mentoring Form similar to the one on the following page to address the PRM.

SAMPLE QUALITY ASSURANCE MONITORING FORM

SERVICE or STANDARD: _______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

SURVEY PERIOD: ___________________

SURVEILLANCE METHOD (Check):

LEVEL OF SURVEILLANCE SELECTED (Check):

ANALYSIS OF RESULTS:

OBSERVED SERVICE PROVIDER PERFORMANCE MEASUREMENT RATE = ______%

SERVICE PROVIDER’S PERFORMANCE (Check):

NARRATIVE OF PERFORMANCE DURING SURVEY PERIOD: __________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

PREPARED BY: ___________________________________ DATE: _____________________