Q As_HSFE70-15-I-0025_Questions_and_Comments-Final.xlsx

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Attached to
Mass Care Emergency Support Function (ESF) #6 Support Services (ESS) Federal contract opportunity
Solicitation number
HSFE70-15-I-0025
Issued by
Federal Emergency Management Agency Recovery Section

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FEMA responses in support of HSFE70-15-Q-0025.

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Other files attached to Mass Care Emergency Support Function (ESF) #6 Support Services (ESS), newest first.
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Mass_Care_RFI_Questions.xlsx XLSX spreadsheet
MassCare_RFI_2.10.15.pdf PDF
Mass_Care_SOO_2.20.2015.pdf PDF

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Sheet1

Row # Line Number Contractor Question/Comment CO/PM Government Response

132Has the government decided how many of these IDIQ contracts will be awarded? Can we assume it will be more than one contract award?COThe Government anticipates awarding up to two contracts.
238Please define "Steady State Planning Support" beyond the requirement of providing up to 3 staff on-site, can other contractor staff provide technical services while in "Steady State"?PMThey can, as necessary, however we will not pay additional for that in a steady state.
347Is the government intending to have established CLINs with pricing at the time of contract award for the activities provided under this contract?COYes
467Will the contractor be responsible for researching and updating all transportation, permitting and licensing requirements? Is this activity considered part of Steady State?PMYes
570If the government reserves the option to add or delete any or all of the services, will the contractor have to procure a new service or commodity within 24-72 hours?PMThe Task Order will include all services required for this specific mission.
678If there is more than one contract award, will the government be asking for 3 staff from each of the awardees?PMThat decision has not yet been made.
780Please define "expeditionary logistics".PMThe capability to provide rapid response, asset visibility, and improved agility tailored to sustain strategic-, operational-, and tactical-level logisitics operations.
883Will contractor staff/planners work alongside staff in ESF#6 or will the contractors work with staff from the response, logistics, and operations sections?PMWith ESF 6 and at the direction of ESF 6 staff coordination with Logistics, Operations, Other Federal Agency staff and/or NGO partners
989Are "risk management plans" funded under Steady State?PMYes
1089As part of the "comprehensive readiness posture" will the contractor be funded through Steady State to conduct training and/or exercises with their subcontractors as needed?PMYes, to the extent defined in the RFP when released.
1190Are "risk management plans" and "cost control plans" required at the start of the contract (with the first 90 days) or are they to be prepared as part of the first year 3 person team activity under Steady State?PMFirst Year
1294Is the time and effort associated with developing and maintaining relationships with vendors going to be funded under a Steady State task order?PMIt will be part of the duties of on-site staff, with no additional funding.
13100Is the government going to fund Mission Planning Team staff under Steady State?PMThis will be addressed in the RFP.
14102What are the badging requirements for contractor staff supporting the project? Will costs associated with badging be funded through Steady State?PMYes, to the extent defined in the RFP when released.
15113Will all staff deployed under an Operation Order be required to have cleared federal investigation requirements?PMYes, to the extent defined in the RFP when released.
16130Re: construction services, if residents decline to stay at shelters, will the government require repair services to their residential structures?PMNo - this is a separate program that will not be included in this RFP.
17135Does this section include an existing home "rapid repair" type contract execution?PMNo - this is a separate program that will not be included in this RFP.
18150What will be the badging/background requirements for possible surge staffing support service?PMThat will depend on the mission, but it is anticipated all contrator staff will be required to meet DHS/FEMA security and badging requirements.
19155What "other credentialed service" does the government anticipate and will there be reciprocity agreements among different states?PMThis will be mission dependent.
20158Does the government anticipate all of the potential 5,000 contractor staff to have cleared federal investigation requirements?PMThis will be determined, and clarification will be provided in the RFP.
21163Please define "third party" (logistical support to third-party mass care operations).PMA third party will include State and Local Governments, as well as Non-Governmental Organization (NGO) or Private Voluntary Organization (PVO).
22169Please define "operation of donations management sites".PMThis will most likely consist of warehouse and distribution operations.
23172Please provide examples of "transportation of items provided to survivors from the Government".PMItems will be defined on the Task Order. Examples may include items such as food packages, hygene kits, tents, first aid kits, tarps, bottle water.
24180Please define "basic veterinary services" - is this a credentialed medical service?PMWe expect it to be subcontracted, and Veterinarians and Veterinary Technicians will be required to meet the licensing or certification requirements of the State in which they are deployed.
25191Is the contractor required to provide health and mental health certified professionals at each shelter?PMWe expect it to be subcontracted or met by other means. Contracted staff are required to meet the licensing or certification requirements of the state to which they are deployed.
26194Is the government's ratio of staff services per required function derived from American Red Cross guidance or the Federal Interagency Operational Plan?PMThe Government will provide specific information in the RFP.
27192What is the contractor's responsibility for communications support?PMThat will be spelled out in the RFP, but is not likely to be different than the current TAC contracts.
28208Is the 100,000 meals identified in this line in addition to the 200,000 meals referenced on line 175?PMThe 200,000 meals on line 175 are specific to the requirement to provide support to third party mass care operations.
29216Some of the services listed in Objective 9 are rather vague and a few seem repetitive. Can you please provide greater detail on items 1,2,4, 6, 13 and 15?PMThat will be spelled out in the RFP, but not likely to be different than the current TAC contracts.
30219Please define "basic casework" and is there a government database for this service?PMThat will be spelled out in the RFP, but not likely to be different than the current TAC contracts.
31226Please define "lodging" support service.PMThat will be spelled out in the RFP, but not likely to be different than the current TAC contracts
32232Please define "reunification assistance" and is there a government database for this service?PMThat will be spelled out in the RFP, but not likely to be different than the current TAC contracts.
33238Are workers at these distribution centers expected to have cleared federal investigation requirements?PMThis will be defined in the RFP.
34255Are workers doing house to house distribution expected to have cleared federal investigation requirements?PMThis will be defined in the RFP.
35262Unlike the other 10 objectives, Mass Evacuation Support is predicated on advanced deployment. Will the government consider deploying the contractor resources alongside the IMAT?PMThat will depend on the mission
36265The SOO states "locations established and operated by the contractor" - will the government consider changing the SOO to state Locations established and operated by the state with contractor support"? Evacuation decisions are made by local and state officials.PMThis will be mission-dependent, but could include when the State is overwhelmed, and site selection would likely have State concurrence, but may not have any State personnel present.
37298Will the successful awardee(s) be responsible for ESF #6 services to the entire country?PMIf one vendor is used, yes.
38298We recommend the government integrate the on-site staff and capability into FEMA Regional Catastrophic Exercises.PMConcur, ESF 6 will make that recommendation to FEMA Exercise Branch and National Exercise Division staff.
39Lines 33-36, Paragraph 1Scope states that "The contractor shall be capable of delivering these services to multiple disaster locations simultaneously in Continental United States (CONUS) and Outside Continental United States (OCONUS)." For the purposes of formulating approach, developing quantities and pricing, how many events of what size and type will have to be supported simultaneously ?PMThe requirement will be for a minimum of one level one incident and a maximum of three concurrent operations, which will consist of at least one level one incident.
40Lines 58-60, Paragraph 3Performance Objectives Tasks and Deliverables similarly states that the "contractor shall be capable of delivering these services to multiple disaster missions simultaneously in Continental United States (CONUS) and Outside Continental United States (OCONUS) locations including Alaska, Hawaii and other U.S. territories and possessions" For the purposes of formulating a delivery approach, developing quantities and pricing, how many events of what size and type will have to be supported simultaneously ?PMThe requirement will be for a minimum of one level one incident and a maximum of three concurrent operations, which will consist of at least one level one incident.
41Lines 67-68, Paragraph 5Performance Objectives Tasks and Deliverables states that the contractor shall also be responsible for complying with any transportation, permitting and licensing requirements. Given the diverse nature of the work that the govt. would like one entity to provide, 50 + different sets of state and local licensure requirements that will need to be addressed in advance of an event to maintain a ready state. The costs for this will be significant.

Will the govt. reimburse these costs as part of readiness?

Will the government consider assigning geographic sectors or allowing contractors to bid on individual objectives with clearly defined quantities and scope?PMThose items are expected to be identified by the planners as part of their daily duties. Gathering, parsing, and compiling data into useful information is part of the planning process.
42Lines 100 -102 Paragraph 4Objective 1 states that, "Staff assigned will be required to have cleared all federal investigation requirements and to be prepared to travel within 24 hour notice." Will FEMA clear multiple teams of three to address the simultaneous event requirement and if so how many teams do contractors need to have available?PMThat will be spelled out in the RFP, but not likely to be different than the current TAC contracts
43Lines 108-111 Paragraph 1Objective 2 states that, "the contractor shall assemble and deploy all resources needed for the requested task to a staging location(s)... within 24-72 hours after Notice to Proceed is given." As written the requirement may not be achievable for everything. Would the govt. consider prioritizing categories of resources and having different mobilization times for each category?PMYes, but the proritization may be incident specific.
44Lines 108-111 Paragraph 1Objective 2 states that, "the contractor shall assemble and deploy all resources needed for the requested task to a staging location(s)... within 24-72 hours after Notice to Proceed is given." Will staff being assigned have to meet the background and badging requirements to deploy?
If so, will FEMA pay readiness costs to perform background checks, in advance for the deployment cadre in advance or waive this requirement initially?PMThis requirement will be defined in the RFP.
45Lines 135 -136, Item AObjective 3 may require A/E and construction services in 50 + locations with different sets of state and local licensure requirements along with professional liability insurance. Most will need to be in place in advance of an event to maintain a ready state, most local governments are not prepared for the influx of permitting and inspections during a disaster which can cause lengthy delays in obtaining occupancy and use permits for even temporary facilities. Also requirements or backup power sources and types of sanitation services will required. Maintaining this level of readiness will be a significant expense.

Will the government reimburse these costs as part of readiness?

Will the government consider assigning geographic sectors?PMThose items are expected to be identified by the planners as part of their daily duties. Gathering, parsing, and compiling data into useful information is part of the planning process.
46Lines 138-140, Item BObjective 3 requires "constructing and erecting soft-sided or similar temporary structures to provide MC/EA services, including congregate and non-congregate shelters."

Will prototypes of these structures need to be approved pre-event?

If so, what are the specifications /requirements of the temporary structures that must be provided?PMThose items are expected to be identified by the planners as part of their daily duties. Gathering, parsing, and compiling data into useful information is part of the planning process.
47Lines 138-140, Item BObjective 3 states that the total target capability will be for a maximum of 20 facilities for 60 days.

How many survivors and support staff need to be housed within each facility?

What is the timeline for having these facilities operational?PMThose items are expected to be identified by the planners as part of their daily duties. Gathering, parsing, and compiling data into useful information is part of the planning process.
48Lines 152-155, Item BObjective 4 states that "specialized staff will provide health, mental health, reunification, and other credentialed services. They will have to be licensed in the jurisdiction where the healthcare services are being provided. Maintaining a cadre of licensed personnel who are also FEMA badged within the entire US will be extremely difficult and costly. Will FEMA waive the badging requirement initially or pay readiness to maintain a cadre of individuals who meet this requirement?PMWe don't expect a cadre to be on standby.
49Lines 161 - 177Objective 5 as currently written combines very diverse skills sets (e.g. running donation site versus mass evacuation planning). Would FEMA consider dividing this into separate objectives grouped by type of requirement - mass evacuation services versus mass care logistics?
Do all of these individuals need to be badged prior to deployment and if so how will this be handled?PMThose items are expected to be identified by the planners as part of their daily duties. Regarding badging, contracted staff would be expected to meet DHS/FEMA Security and Badging procedures unless waived.
50Lines 180-181 Paragraph 1Objective 6 states that the contractor "shall provide basic veterinary services, feeding and hydration, management and boarding services for household pets".

What type of animal is considered a household pet?

Will vets have to be licensed in the state where the event has occurred?

What is the complete list of veterinary services required?PMThis information will be provided in the RFP.
51Lines 190-191Objective 7 requires support services such as feeding, health and mental health, support to individuals with access and functional needs, and communications. What training and staffing guidelines should be used to direct the support of special needs survivors?

mtinsma1: mtinsma1:

Why Red Cross guidelines... are they now considered the rule?PMGuidance will be provided in the RFP.
52Line 194, Paragraph 2Objective 7 requires that the contractor be able to support a "target capacity will be a maximum of 50,000 disaster survivors for 30 days."

What will be the ramp-up time line for achieving the disaster survivor target?

Will FEMA consider a ramped approach that begins with a baseline capacity that can be ramped up or down within certain notification thresholds?PMThose items are expected to be identified by the planners as part of their daily duties.
53Line 214-234Objective 9 requires a diverse set services - many of which are covered by other objectives already and in some cases could be construed as inherently governmental.

Will FEMA consider incorporating the following items into other objectives:

- Items 5, 7,10, 11, and 12 seem like they would be better placed in Objective 5

- Food could go in Objective 8 unless is meant to imply bulk supplies then it could be Objective 5.

- Remaining items could be part of sheltering services if this is meant as staff augmentation to other groups providing the overall service.PMThe objectives will remain as written.
54Lines 236-259Objective 10 traditionally has been handled by National Guard, or some other federal or state organization with contractor support.

How will the contractor work in conjunction with these entities?

There are security issues and a wide-range of potential challenges and liabilities. Who would be responsible for security and how would liabilities be evaluated?PMThose items are expected to be identified by the planners as part of their daily duties. If tasked, the Contractor would be responsible for providing security.
55Lines 260-269Objective 11

What would be the expectations for tracking and capacity requirements at embarkation/debarkation points?

How will the contractor work in conjunction with National Guard or local / state authorities or other contractors?

Are we responsible for security?

Will transportation to and from site fall into the scope of this contract?PMThose items are expected to be identified by the planners as part of their daily duties. The requirements will be incident specific and identified in the Task Order.
56Obj. 5What technologies does FEMA currently use or prefer to manage overall deployment logistics and resource accountability for assets from partners?PMThose items are expected to be identified by the planners as part of their daily duties. The requirements will be incident specific and identified in the Task Order.
57Obj. 5Are there any particular operating systems or environmental or security preferences such as Windows, iOS or Android that FEMA prefers to utilize?PMThose items are expected to be identified by the planners as part of their daily duties. The requirements will be incident specific and identified in the Task Order.
58Obj. 5Does FEMA have a preferred method of marking and identifying assets with barcodes or RFID tags and or are any systems currently being considered for RTLS?PMThose items are expected to be identified by the planners as part of their daily duties. The requirements will be incident specific and identified in the Task Order.
59Obj. 5Does FEMA currently have a method to view, in real time, all of the assets, personnel, pets, consumable medical supplies, etc. that may be transported or distributed on scene?PMThis will be clarified in the RFP.
60Obj. 1Are pre-event training and exercise components being considered as part of the overall solution in the preplanning and preparedness phases?PMYes
61Obj. 2Are staging locations pre-determined, or will they change depending upon the location of the incident?PMThat will depend on the mission
62Is FEMA seeking a complete nation-wide solution from one party, or would a regional approach be more likely working through the existing FEMA Regional Divisions and Multiple Teams?PMLikely the second approach
63Obj. 9Is there an existing, FEMA preferred national cellular communication network?PMNot that I am aware of
64Obj. 9What communication or computer data systems currently exist within the FEMA organization with which integration may be required?PMThose items are expected to be identified by the planners as part of their daily duties.
65Is there an Incumbent and if so can FEMA provide the details of the prior contract in terms of scope of work and period of performance?PMThat information is public and can be found on fedbizopps
66Will multiple awards be considered and are there any provisions for small business set asides or consideration for Veteran Owned Small Businesses?PM/COWe are still in the planning process. However the Govermnent may consider Small Business.
67During the Steady State Phase of this project, is FEMA looking for a complete rewrite of the emergency response and risk management plans that are currently in place and being utilized?PMWe expect those to be part of the Contractors planner's toolkit.
68ScopeIs the intent to award this IDIQ contract to ONE or multiple contractors to provide ALL services and/or augmentation services listed in the SOOs?
PM/COThis will be addressed in the RFP.
69Obj 2To allow the most flexibility and speed in mobilizing execution resources, is it FEMA's intent to award this contract under a Cost Reimbursable basis?
PM/COThis has not yet been determined.
70BackgroundDoes FEMA plan to provide appropriate government indemnification to awarded contractor? If yes, please provide details.
PMNo
71Obj, tasks & DeliverablesUnder the Supremacy clause, does FEMA intend to standardize state and local laws?
PMNo
72Obj, tasks & DeliverablesIs FEMA considering using a Performance Work Statement (PWS) structure to reduce duplication of efforts in SOOs?
PMWe expect the contractor to develop a PWS in response to assigned task orders under the SOO as needed.
73Obj 1Is FEMA considering a funded contractor Program Management Office (PMO) on an annual basis to ensure contractor establishes/maintains an expeditionary readiness posture for rapid response?
PMThat is what the planners are for
74Obj 5Does FEMA plan to have awarded contractor perform mass care asset/property management and coordination?
PMIt is possible
75Obj 1If the contract is awarded to ONE contractor, will selected contractor provide the Steady State Planning Support Services as described in SOO 1?
PMYes
76Obj 1Does FEMA plan to evaluate contractor preparedness to the maximum extent possible by having the contractor participate in regional response coordination center training exercises? If yes, please clarify expectations of the contractor and type/frequency of exercises?
PMYes, to be addressed in the RFP
77Obj 4Does FEMA plan to have the selected contractor maintain a robust active data base of potential experienced project hires to support this type of work?
PMIf that is what the contractor recommends, however the government does not intend to pay additional money for this.
78Obj 3Is it a requirement for the contractor to have past performance such as design (layout), assessment and modification of existing structures that have been damaged during a natural disaster?
PMIt certainly cannot hurt
79Obj 3What are planning assumptions for the 20 facilities? Are these facilities business, warehouse, residential? What are the rough sizes of these requirements in square footage? What is the proximity of the facilities to each other? Any environmental requirements?
PMThose items are expected to be identified by the planners as part of their daily duties.
80Obj 3Is FEMA planning to have awarded contractor conduct real time assessments of predetermined facilities to ensure plans remain current and facilities are feasible to support mass care operations?
PMThis requirement will be defined in the Task Order.
81Obj 4, 7-9Is Objective 4 simply to provide augmentation personnel to meet FEMA personnel shortfalls? Many of Objective 4 personnel requirements seems to be duplicated in Objects 7, 8 and 9. Are these separate and/or redundant requirements?
PMThese will all be considered as separate requirements.
82Obj 6Is the contractor to provide the facility for 4,000 pets or is the contractor running a shelter in an existing facility?
PMThis requirement will be defined in the Task Order.
83Obj 1Will there be specific basic certifications or qualifications for Mass Care Mission Planning Team members?PMThis will be defined in the task order.
84Obj 1Will the “steady-state” team have authority to “reach back” to the parent HQs for specialized/functional support?PMYes
85Obj 1Are MC MPTs HQs/Region or field based?PMThey may be HQ, Regional or Field based.
86PurposeHas FEMA established a threshold for mobilization of private sector resources “to bridge shortfalls”?PMThis will be defined in the Task Order.
87Obj 3Is the contractor required to both supply and erect soft-sided or similar structures?PMThat will depend on the mission
88Obj 4Does FEMA envision a single or multiple contractors to provide “…up to 5,000 contractor staff…”?PM/COWe are in the planning phase, however, The Government anticipates possibly awarding up to two contracts.
89Obj 7Is communications for the benefit of the survivors or staff/management? What type of communications (i.e., radio, phone, TV, email) are required?PMSee above
90Obj 9Will training be steady-state/pre-event or upon mobilization for specific case management tasks, i.e., basic casework, referrals, reunification assistance, Recovery information?PMThat will be addressed once they are onboard
91Obj 10Will the Government provide emergency supplies for distribution?PMThat will depend on the mission
92Obj 10Is this strictly a manpower requirement?PMNo
93Obj 10Will the Government arrange the required transportation services?PMThat will depend on the mission
94Delivery SchedulePlease deconflict and clarify the 7 business day requirement with the mobilization and deployment requirement (24-72 hrs) outlined in lines 108-11.PMThere is no confilct, and specifics will be provided with the Task Order.
95Comment: Before the decision to put this into operation a catastrophic event of the level identified one could assume responder Support Camps, commercial business continuity as well as military support would already be in affect. This would impact the of availability of resources.PMThose considerations are expected to be identified by the planners as part of their daily duties.
96Comment: The amount of resources required for these objectives is considerable. Would the government consider putting a requisite amount of equipment on retainer from qualified contractors to guarantee availability. This would allow capitial investment for contrator to purchase or manufacture this equipment.PMNo.
97Comment: The amount of resources required for these objectives is considerable. Would the government consider purchasing the requisite amount of equipment and having it strategically staged and maintained by qualified contractors for immediate deployment as needed? This equipment would be deployed only on a TO from the government.PMNo.
98Will FEMA or other Federal Government agencies provide any assistnace in expediting local permits?PMWe intend to provide assitance when possible.
99The SOO notes that the contractor will assign staff to serve on Mass Care Mission Planning teams. This will require background checks, this requires the contractor to have an indeterminant number of planners and back ups ready to go, have background checks clearance Eqip completed etc.PM/COThis will addressed in the RFP.
100Will the requirement of 24-72 hours to assemble and deploy all resources be modified for OCONUS deployment? Will this requirement be for the contractor to be a a point of embarkation in 24-72 hours?PMThat will depend on the mission
101"MAXIMUM of 20 facilities"What will be the span of size of these 20 camps to be for planning purposes? Minimum to Maximum?PMThose items are expected to be identified by the planners as part of their daily duties.
102Comment: The construction of 20 camps will take considerable time. No one company can mobilize to build that many camps. 1-3 camps could be built simultaneiously depending on the size and capability of the company.PMThose items are expected to be identified by the planners as part of their daily duties.
103The ability to employ locally licensed veterinarians, mental health care providers,childcare providers and providers may be difficult following a disaster for a variety of reasons. Will FEMA provide funding for retainer fees? If not, how does FEMA anticipate contractor being able to fulfill these licensure requirements if local staff is unavailable?PMThose items are expected to be identified by the planners as part of their daily duties.
104Please define Third party is it state, local, and / or volunteer agency?PMDuplicate answer; please see line # 21.
105Sheltering services provide sheltering for 100,000 survivors is this in addition to line 194 to provide sheltering for 50,000 disaster survivors?PMDuplicate answer; please see line # 28.
106Food preparation "200,000 meals per day" Please define is this 200,000 meals per day or per sitting? If per sitting is this one, two or three meals per day? Are they all hot ration or any shelf stable of boxed meal?PM200,000 meals per day (based on 2,400 calories per person per day) with a minimum of two meals and access to sncaks to meet the nutirtional, caloric requirement.
107Food preparation "200,000 meals per day" is this in addition to line 208 prepare 100,000 meals per day?PMDuplicate answer; please see line #106.
108Pets 4000 pets, is there a planning number for each site a minuimum or maximum? Are pets limited to cats and dogs or will any companion animal have to be accepted regardless of species?PMDuplicate answer; please see line # 82.
109Comments: Government should determine rules for any restricted or banned breeds; determine the residents responsibility if the pet become violent or hostile; determine the level of care the resident must contribute to the care of the pet; and determine level of care the contractor must provide?PMThis will be addressed in the RFP.
111Sheltering services provide sheltering for 50,000 survivors is this in addition to line 175 to provide sheltering for 100,000 disaster survivors?PMDuplicate answer; please see line # 28.
112Food preparation 100,000 meals per day is this in addition to line 175 prepare 200,000 meals per day?PMDuplicate answer; please see line # 28.
113Food preparation "100,000 meals per day. Please define is this 100,000 meals per day or per sitting? If per sitting is this one, two or three meals per day? Are they all hot ration or any shelf stable of boxed meal?PMDuplicate answer; please see line # 28.
114The ability to employ locally licensed veterinarians, mental health care providers,childcare providers and providers may be difficult following a disaster for a variety of reasons. Will FEMA provide funding for retainer fees? If not, how does FEMA anticipate contractor being able to fulfill these licensure requirements if local staff is unavailable?PMDuplicate answer; please see line # 103.
115Comment:The government could consider either retainer based or GFE staged by qualified vendors to meet this requirement. Competing requirements for first responder, commercial continuty of business, miltary response will siphon off resources prior to this requirement being Tasked.PMNo GFE will be provided.

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QuestionVendor Response
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