Mass_Care_SOO_2.20.2015.pdf

DEPARTMENT OF HOMELAND SECURITY

FEDERAL EMERGENCY MANAGEMENT AGENCY

MASS CARE AND EMERGENCY SERVICES STATEMENT OF OBJECTIVES

ATTACHMENT 1

BACKGROUND 1

The Federal Emergency Management Agency (FEMA) is a federal agency whose mission is “to 3 support our citizens and first responders to ensure that, as a nation, we work together to build, sustain, 4 and improve our capability to prepare for, protect against, respond to, recover from, and mitigate all 5 hazards.” FEMA receives its authority from the Robert T. Stafford Disaster Relief and Emergency 6

Assistance Act (Public Law 100-70), as amended, and Related Authorities as of April 2013 (Stafford 7

Act.) 8

FEMA is responsible for coordinating and providing Mass Care, Emergency Assistance, Temporary 10

Housing, and Human Services programs, services, and support to State and Local Governments. Mass 11

Care services and programs include sheltering, feeding operations, emergency first aid, bulk 12 distribution of emergency items, and collecting and providing information on victims to family 13 members. Emergency Assistance consists of assistance required by individuals, families, and 14 communities to ensure that immediate needs beyond the scope of the traditional Mass Care services 15 provided at the local level are addressed. 16

PURPOSE 18

FEMA seeks to enhance the integration of private sector resources into FEMA’s overarching strategy 19 to bridge shortfalls between whole community capabilities and the projected life-sustaining needs of 20 evacuees and survivors during declared events. 21

Examples: 22

1. Congregate and non-congregate sheltering in existing (fixed) and/or temporary facilities 23

2. Fixed and/or mobile feeding sites 24

3. Emergency assistance support cells 25

4. Third-party federal, state, and/or local mass care/emergency assistance operations 26

5. Direct distribution to survivors sheltering in place 27

6. Mass evacuation support 28

SCOPE 30

FEMA is seeking the following program support objectives under an Indefinite Delivery, Indefinite 32

Quantity (IDIQ) contract as per below. The contractor shall be capable of delivering these services to 33 multiple disaster locations simultaneously in Continental United States (CONUS) and Outside 34

Continental United States (OCONUS) locations including Alaska, Hawaii and other U.S. territories 35 and possessions. 36

1. Steady State Planning Support Services 38

2. Construction Support 39

3. Staffing and Program Management Support 40 http://www.fema.gov/ http://www.fema.gov/about-fema http://www.fema.gov/ http://www.fema.gov/media-library-data/1383153669955-21f970b19e8eaa67087b7da9f4af706e/stafford_act_booklet_042213_508e.pdf http://www.fema.gov/media-library-data/1383153669955-21f970b19e8eaa67087b7da9f4af706e/stafford_act_booklet_042213_508e.pdf http://www.fema.gov/

4. Logistical Support to Third Party MC/EA Operations 41

5. Household Pet Sheltering 42

6. Support Services to Disaster Survivors 43

7. Mass Care Services (Congregate & Non-Congregate Sheltering, Feeding, Warehouse & 44

Distribution Support, Emergency Assistance Support Cell, and Mass Evacuation Support). 45

PERFORMANCE OBJECTIVES TASKS AND DELIVERABLES 47

The contractor shall provide Mass Care and Emergency Assistance support per the direction of the 49

Government. Services provided by the contractor must be scalable to accommodate survivor 50 population fluctuations; and the minimums and maximums referred to in this document are subject to 51 the needs of the Government. 52

All work shall be completed in accordance with this Statement of Objectives (SOO) and any additional 54 requirements documents specific to Task Orders issued under this contract. With the exception of the 55 first Objective, all work will be conducted on an ad hoc task order basis as needed by the government. 56

The contractor shall be capable of delivering these services to multiple disaster missions 58 simultaneously in Continental United States (CONUS) and Outside Continental United States 59

(OCONUS) locations including Alaska, Hawaii and other U.S. territories and possessions. 60

All services listed in the SOO shall be provided in compliance with applicable Federal, State, Tribal, 62

Territorial and local laws and regulations. All services to be provided shall include consideration for 63 physical, programmatic, and communication access to persons with disabilities, access, or functional 64 support needs. 65

The contractor shall also be responsible for complying with any transportation, permitting and 67 licensing requirements. 68

The government reserves the option to add or delete any or all of the services and commodities 70 provided by the contractor as mission critical circumstance dictates or at the direction of the 71

Contracting Officer’s Representative (COR). 72

Steady State Phase: 74

Objective 1. Planning, Preparedness, and Project Management 76

The contractor shall provide for up to three (3) staff onsite at FEMA headquarter for the steady-state 78 phase in the base year; and up to three (3) in each option year. The contractor staff shall be certified 79

Project Management Professionals, with at least five (5) years of experience in the field of emergency 80 management, expeditionary logistics, or the equivalent. 81

The contractor staff shall serve as Mass Care/Emergency Services planners alongside federal staff. 83

The contractor shall be responsible for developing detailed, contractor capability-centric emergency 84 response plans for high risk areas and scenarios as directed by the Government. These plans shall, at a 85 minimum, show how they will respond, resource, and operate Mass Care support elements along with 86 corresponding schedules and timelines. 87

The contractor shall provide, per government direction, corresponding risk management plans which 89 identifies potential risk areas and recommendations to address said risks. The contractor shall also 90 provide corresponding cost control plans which shall include (but not restricted to) best practices in 91 cost containment, purchasing activity, and labor management. These plans shall be delivered to the 92 government as per direction. As part of these plans, the contractor shall identify vendors that they 93 intend to use during activation, and develop relationships with these vendors and (where possible) 94 negotiate costs and develop scaled cost tables as part of a comprehensive readiness posture. The 95 contractor shall utilize these plans to serve as the framework for how the contractor intends to execute 96 during the Operations phase, and will also serve as some of the metrics for measuring contractor 97 performance during activation. 98

The contractor shall assign staff to serve on Mass Care Mission Planning Teams when activated by the 100

Government. Staff assigned will be required to have cleared all federal investigation requirements and 101 to be prepared to travel within 24 hour notice. 102

Mobilization Phase: 104

Objective 2: Resource Mobilization and Deployment 106

Upon receipt and acknowledgement of a Mobilization Order, the contractor shall assemble and deploy 108 all resources needed for the requested task to a staging location(s) to be specified by the Government 109 in the Task Order within 24-72 hours after Notice to Proceed is given, as per direction of the 110

Contracting Officer. 111

Upon receipt and acknowledgement of an Operations Order, the Contractor shall commence 113 operations, as specified in the Task Order. The contractor shall provide Mass Care and Emergency 114

Assistance support per direction of the Government. Services provided by the contractor must be 115 scalable to accommodate survivor population fluctuations and the minimums and maximums referred 116 to in this document are subject to the needs of the Government. 117

Operations Phase: 128

Objective 3: Construction Services 130

Per the Government direction, the contractor shall respond to and execute mission-specific 132 construction requirements. Services will include, but will not be limited to: 133

a. Assessment and modification of existing structures to provide MC/EA services, including 135 congregate and non-congregate shelters, distribution sites, warehouses, and mass evacuation sites 136

b. Constructing and erecting soft-sided or similar temporary structures to provide MC/EA services, 138 including congregate and non-congregate shelters, as directed by the Government. 139

The total target capability will be for a maximum of 20 facilities for 60 days. 140

Objective 4: Staffing Support Services 143

The contractor shall provide staffing support at the Government’s direction, including the 145 following: 146

a. Deploy program oversight, planning, and/or specialized staff to FEMA’s National Response 148

Coordination Center , Regional Response Coordination Center , Joint Field Offices , and other 149 field locations. 150

b. Deploy specialized and/or generalist staff to identified sites to meet staffing shortfalls. 152

Generalist staff shall provide sheltering, feeding, distribution, and other required Emergency 153

Support Function #6 support. Specialized staff will provide health, mental health, reunification, 154 and other credentialed services. 155

The majority of contractor staffing support will be assigned to non-Federal facilities (e.g., shelters, 157

Points of Distribution, warehouses, etc.). Total target staffing capability shall be up to 5000 contractor 158 staff for a maximum of 60 days. 159

Objective 5: Logistical Support to Third-Party Mass Care Operations 161

The contractor shall provide logistics support for the following Third-Party Mass Care Operations 163 based on plans developed during steady state operations: 164

1. Food preparation 166

2. Shelter operations 167

3. Temporary warehouses to supply/resupply operations 168

4. Turnkey set-up and operation of donations management sites 169

5. Mass evacuation operations 170

6. Provisioning and/or replenishment of equipment, materials, and/or supplies 171

7. Transportation of items provided to survivors from the Government 172

8. Operational planning support for third-party operations 173

Total target capability will be operations to support up to 100,000 individuals, prepare 200,000 meals, 175 and/or support up to 20 warehouses for 60 days. 176

Objective 6: Household Pet Sheltering 178

The contractor shall provide basic veterinary services, feeding and hydration, management and 180 boarding services for household pets, as per the Government’s direction. Sheltering may be provided at 181 standalone locations or at facilities co-located at congregate sheltering facilities. 182

Total target capacity will consist of operations to shelter 4,000 household pets for up to 60 days. 184

Objective 7: Sheltering Services 186

The contractor shall provide “a la carte” or turnkey services for congregate and non-congregate 188 sheltering for disaster survivors or personnel in soft-sided or existing facilities. Services shall include 189 site preparation, setup, operations, site maintenance and sanitation, staff, support services such as 190 feeding, health and mental health, support to individuals with access and functional needs, and 191 communications. 192

Total target capacity will be a maximum of 50,000 disaster survivors for 30 days. 194

Objective 8: Feeding Services and Hydration Services 196

The contractor shall augment and support the capabilities of government and nongovernmental 198 organizations by providing feeding services to disaster survivors via fixed and/or mobile distribution, 199 which may include: 200

Food preparation only – picked up and distributed by a third party 202

On-site preparation and feeding 203

Food preparation and delivery to feeding sites 204

Mobile feeding 205

Canteen services 206

Total target capability will be to prepare up to 100,000 meals per day for 30 days. 208

Objective 9: Support Services to Disaster Survivors 214

The Contractor shall provide support services to disaster survivors. These services will consist of a 216 combination of the following at the direction of the Government: 217

1. Basic casework 219

2. Referrals 220

3. Access to non-acute medical care 221

4. Personal assistance services 222

5. Consumable medical supplies 223

6. Supervision 224

7. Hygiene and toiletry items 225

8. Lodging 226

9. Food 227

10. Hydration 228

11. Infant/child supplies 229

12. Climate-appropriate clothing and footwear 230

13. Communication 231

14. Reunification assistance 232

15. Recovery information 233

16. Shuttle/transportation services 234

Objective 10: Direct Distribution to Households Sheltering In Place 236

The contractor shall provide direct distribution services to households sheltering in place, consisting 238 of: 239

1. Emergency Assistance Support Cells (EASCs) 240

The contractor shall establish fixed sites (“support cells”) to distribute emergency supplies and 241 provide life-sustaining services to disaster survivors. Emergency supplies may include hot 242 meals, food boxes, dog, cat and bird food, water, flashlights, batteries, and other items specified 243 by the Government. Services provided at EASCs may include communications, reunification, 244 toilets and showers, laundry, health and mental health services. 245

Each facility shall support up to 5,000 disaster survivors per day with a maximum of 10 247 facilities for 60 days. 248

2. Community Distribution Points of Distribution (PoDs) 250

The Contractor shall distribute items at concurrent community distribution sites. 251

Total target capability will be 20 PoDs for a total of 60 days. 253

3. House-to-house Distribution 255

The Contractor shall distribute items in concurrent distribution areas. 256

Total target capability will be a maximum of 20 distribution areas for a maximum of 60 days. 258

Objective 11: Mass Evacuation Support 260

The contractor shall provide “a la carte” or turnkey services at the direction of the Government. The 262 contractor shall provide support to States includes site preparation, setup, operations, maintenance and 263 sanitation; staff; services such as health and mental health, communications, support to individuals 264 with access and functional needs and household pets and service animals. Locations established and 265 operated by the Contractor may include embarkation, debarkation, reception processing, and/or respite 266 sites. 267

Total target capability will be for 20,000 survivors at a maximum of 10 sites for 21 days. 269

DELIVERY SCHEDULE 271

The contractor shall provide the staff required to execute the operations above within seven (7) 273 business days of contract award. The contractor shall be ready to provide services to survivors, 274 as stated in the Disaster Variables Table provided with the Task Order(s). If more than one Task 275

Order is issued, the Contractor shall execute the requirements concurrently where feasible and 276 practicable. 277

GOVERNMENT FURNISHED EQUIPMENT (GFE) 279

The contractor shall not rely on receiving any GFE in support of these requirements. The 281 contractor shall provide all equipment, supplies, and staff to fulfill the requirements detailed in 282 this SOO and accompanying Task Orders. 283

GOVERNMENT FURNISHED INFORMATION (GFI) 285

The Government will provide the contractor with applicable guidance documents, as they are 287 issued or updated. 288

TRAVEL 290

All travel and transportation shall be in accordance with the Federal Travel Regulation. 292

PERIOD OF PERFORMANCE 294

The period of performance consists of a base period of up to one (1) year plus four (4) one-year option 296 extensions. The place of performance for this contract will be FEMA Headquarters and throughout the 297

FEMA Area of Responsibility (AOR), to include FEMA Regions I through X. 298

APPLICABLE DOCUMENTS 301

1. FEMA “Shelter Field Guide,” P-785 303

2. “ADA Checklist for Emergency Sheltering,” available at 304 http://www.ada.gov/pcatoolkit/chap7shelterchk.htm 305

3. “Mega-Shelter Planning Guide: A Resource and Best Practices Reference Guide,” October 1, 2010, 306 available at www.fema.gov/pdf/emergency/disasterhousing/mspg.pdf 307

4. FEMA “Commonly Used Shelter Items and Services List Catalog (CUSI and SL),” March 2013. 308

Available at: nationalmasscarestrategy.files.wordpress.com/2013/01/cusi-catalog-as-of-march-309

2013-v2.pdf 310

5. Sheltering Appendix I – Sample Shelter Rules 311

6. Sheltering Appendix II – Shelter Code of Conduct 312

7. Sheltering Appendix III – Shelter Code of Conduct and Acknowledgement Form 313

8. Sheltering Appendix IV – FEMA DRC Communication Accessibility Kit 314

9. Sheltering Appendix V – Suggested Distribution Area Supply List 315

10. Food Service Sanitation Ordinance and Code, Part V of the Food Service Sanitation Manual, U.S. 316

Public Health Service Publication 934 (1965), 29 CFR 1910.142(i)(3) 317

11. National Electric Code (current edition) 318

12. HUD Housing Quality Standards 319

13. Uniform Federal Accessibility Standards 320

14. Homeland Security Presidential Directive 12 321

15. Uniform Plumbing Code 322

16. International Residential Code 323

17. Guidance on Planning for Integration of Functional Needs Support Services in General Population 324

Shelters - November, 2010 325

18. Executive Order 13423 sections 3(e) and (f) require compliance with environmental policies to 326 include promoting and implementing cost-effective waste reduction, Executive Order 13514, water-327 efficiency initiatives 328

19. Title VI of the Clean Air Act, 42 U.S.C. 7671; and 329

20. The Resource Conservation and Recovery Act of 1976 (RCRA), 42 U.S.C. 6962 330 http://www.ada.gov/pcatoolkit/chap7shelterchk.htm