Attachment_6_Performance_Objectives.pdf

Attachment 6

PERFORMANCE OBJECTIVES

MHU Maintenance: Key Performance Parameters

Performance Objective

PWS Para. Performance Standard

Acceptable Quality Level

Maintenance Inspections

4.1 Completed every 30

days

100% inspection of all MHU’s on site

Damage Inspection of new MHU’s

4.1 Completed at arrival 100% inspection of

all new MHU’s at arrival

Acceptance Inspection of new MHU’s

4.1 Completed at arrival Inspection initiated

upon arrival, Completion will be determined by COR on case-by-case basis

Deployment Inspection

4.1 All MHU’s

requested for deployment inspected

Inspection will be completed within timeline provided by COR on case-by-case basis

Work Order Requests

4.1 Work Orders to be

prepared for completion at time of inspection

Work orders referred to Maintenance crew for repair and tracking

Warehouse Distribution Management: Key Performance Parameters

Performance Objective

PWS Para. Performance Standard

Acceptable Quality Level

Safety in operation of the warehouse to include forklifts and

MHE

4.2 Continuous training

of operators and accident avoidance.

Accident Free Environment

Inventory Management (As required)

4.2 Maintaining

inventory based on life cycle and on-site guidance

Inventory organized by expiration date

Dispatch/Receiving Operations (As required)

4.2 Load/unload trucks

in support of disaster operations

Meeting warehouse distribution ramp-up for expedited response

Facility Maintenance Key Performance Parameters:

Performance Objective

PWS Para. Performance Standard

Acceptable Quality Level

Facility maintenance

4.3 Successful

completion of requested maintenance service, with no re-work

90-95% Compliance with requirement

Custodial Services: Key Performance Parameters

Objective

PWS Para. Performance Standard

Acceptable Quality Level

Basic Cleaning Office Space

4.4.1 Maintain

presentable work areas

100% Compliance met thru random area checks by COR

Basic Cleaning Restrooms

4.4.2 Maintain

presentable and sanitized restroom areas

100% Compliance met thru random restroom checks by

COR

Periodic Cleaning General Warehouse

4.4.3 Maintain

presentable and debris free warehouse areas

100% Compliance met thru random area checks by COR

Admin/Office Operations: Key Performance Parameters

Objective

PWS Para. Performance Standard

Acceptable Quality Level

Admin Assst Services

4.5.1 Efficiently Run

Offices with all contractor reports and correspondence completed on time.

Daily operations completed with minimal oversight and approval from

COR

Property Accountability

4.5.2 No loss of any

accountable properties, timely and accurate report.

90% inventory accuracy at random inspections by

FEMA APO .

Inventory verified daily and reported

Contract Admin (Site Lead)

4.5.3 Meeting or

exceeding all requirements of contract, to include employee training

Contractor meets 100% all required performance objectives and requested reporting requirements as requested by COR

Surge Requirement: Key Performance Parameters

Objective

PWS Para. Performance Standard

Acceptable Quality Level

Increased Operations

4.6 Contractor is able to

respond to increased workload/tempo in response to disaster operations

Contractor provides 100% of requested support to meet the site mission