DLM_Solicitation.pdf

PART I

NOTICE FOR FILING AGENCY PROTESTS

It is the policy of the United States Coast Guard (USCG) to issue solicitations and make contract awards in a fair and timely manner. The Ombudsman Program for Agency Protests (OPAP) was established to investigate agency protest issues and resolve them without expensive and time-consuming litigation. OPAP is an independent reviewing authority that is empowered to grant a prevailing protester essentially the same relief as the Government Accountability Office (GAO). Interested parties are encouraged to seek resolution of their concerns within the USCG as an Alternative Dispute Resolution (ADR) forum, rather than filing a protest with the GAO or some external forum. Interested parties may seek resolution of their concerns informally or opt to file a formal agency protest with the contracting officer or Ombudsman.

Informal forum with the Ombudsman. Interested parties who believe a specific USCG procurement is unfair or otherwise defective should first direct their concerns to the cognizant Contracting Officer (KO). If the KO is unable to satisfy the concerns, the interested party is encouraged to contact the USCG Ombudsman for Agency

Protests. Under this informal process, the agency is not required to suspend contract award performance. Use of an informal forum does not suspend any time requirement for filing a protest with the agency or other forum. In order to ensure a timely response, interested parties should provide the following information to the

Ombudsman: solicitation/contract number, contracting office, KO, and solicitation closing date (if applicable).

Formal Agency Protest with the Ombudsman. Prior to submitting a formal agency protest, protesters must first use their best efforts to resolve their concerns with the KO through open and frank discussions. If the protester's concerns are unresolved, an independent review is available by the Ombudsman. The protester may file a formal agency protest to either the KO or as an alternative to that, the Ombudsman under the OPAP program.

Contract award or performance will be suspended during the protest period unless contract award or performance is justified, in writing, for urgent and compelling reasons or is determined in writing to be in the best interest of the Government. The agency's goal is to resolve protests in less than 35 calendar days from the date of filing. Protests shall include the information set forth in FAR 33.103. If the protester fails to submit the required information, resolution of the protest may be delayed or the protest may be dismissed. This will not preclude re-filing of the protest to meet the requirement. To be timely, protests must be filed within the period specified in FAR 33.103(e). Formal protests filed under the OPAP program should be submitted to:

Department of Homeland Security

United States Coast Guard (CG-91)

Ombudsman Program for Agency Protests

Email: OPAP@uscg.mil

Fax: 202-372-8447

Phone: 202-475-5786

More information about the Ombudsman Program for Agency Protests (OPAP) can be found at http://www.uscg.mil/acquisition/business/ombudsman.asp

Alternative Point of Contact:

Bethany Rosser, Medium Range Recovery Contracting Officer

Aviation Logistics Center

Elizabeth City, NC 27909

Email: bethany.r.rosser@uscg.mil

Phone: 252-335-6642 http://www.uscg.mil/acquisition/business/ombudsman.asp mailto:bethany.r.rosser@uscg.mil

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER PAGE 1 OF

2. CONTRACT NO. 3. AWARD/EFFECTIVE

DATE

4. ORDER NUMBER 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE

DATE

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME b. TELEPHONE NUMBER (No collect calls)

8. OFFER DUE DATE/

LOCAL TIME

9. ISSUED BY

13b. RATING

14. METHOD OF SOLICITATION

CODE

15. DELIVER TO 16. ADMINISTERED BY CODE

18a. PAYMENT WILL BE MADE BY CODE17a. CONTRACTOR/

OFFEROR

CODE

FACILITY

CODE

CODE

TELEPHONE NO.

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED

RFQ IFB RFP

SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

29. AWARD OF CONTRACT: REF. OFFER

DATED . . YOUR OFFER ON SOLICITATION

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR

30b. NAME AND TITLE OF SIGNER (Type or print) 30c. DATE SIGNED

31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

31b. NAME OF CONTRACTING OFFICER (Type or print) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

10. THIS ACQUISITION IS UNRESTRICTED OR

NAICS:

SIZE STANDARD:

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

SET ASIDE: % FOR:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

ARE ARE NOT ATTACHED

ARE ARE NOT ATTACHED

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

8 (A)

EDWOSB

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SMALL BUSINESS

Offline 2015-032-DLM 2 of 112

HSCG38-15-R-J00003

Victoria Kocher 252-335-6714 Z50100 100

See Block 9 See Block 9

USCG Aviation Logistics Center Attn: Chief, Fiscal Branch 1664 Weeksville Road, Building 63 Elizabeth City, NC 27909

ALC-FISCAL@USCG.MIL

LABOR HOUR (LH) DLM SUPPORT SERVICES

IAW THE PWS BASE ORDERING PERIOD 9/3/15 - 9/2/16

23021 - Aircraft Mechanic I HR Specialty If Required Will Be Specified In Task Order

23021 - Aircraft Mechanic I Overtime 2,064 HR Specialty If Required Will Be Specified In Task Order

Accounting And Appropriation Data Specified In Individual Task Orders

Bethany R. Rosser

488190

32.5M

07/01/2015

07/31/2015

2PM EST

USCG Aviation Logistics Center Attn: Medium Range Recovery Procurement 1664 Weeksville Road, Building 79 Elizabeth City, NC 27909

Z50100

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STANDARD FORM 1449 (REV. 2/2012) BACK

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED:

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

40. PAID BY

32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f. TELPHONE NUMBER OF AUTHORZED GOVERNMENT REPRESENTATIVE

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

33. SHIP NUMBER 34. VOUCHER NUMBER 35. AMOUNT VERIFIED

CORRECT FOR

PARTIAL FINAL

37. CHECK NUMBER

38. S/R ACCOUNT NO. 39. S/R VOUCHER NUMBER

36. PAYMENT

COMPLETE PARTIAL FINAL

23022 - Aircraft Mechanic II 3,840 HR

23022 - Aircraft Mechanic II Overtime 40 HR

9,600 HR23080 - Aircraft Worker

23040 - Aircraft Mechanic Helper 3,840 HR

19010 - Machine Tool Operator 28,800 HR

19010 - Machine Tool Operator Overtime 1,082 HR

21210 - Parts and Tool Attendant 3,840 HR

01410 - Supply Technician 5,760 HR

21040 - Material Expediter 3,840 HR

01113 - General Clerk III 3,840 HR

23183 - Electronics Technician Maintenance III 5,760 HR

23381 - Ground Support Equipment Servicer 5,760 HR

23050 - Aircraft Stripper 9,600 HR

Total Base Ordering Period

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CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGES

NAME OF OFFEROR OR CONTRACTOR

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA FAR (48 CFR) 53.110

LH DLM SUPPORT SERVICES IAW THE PWS

OPTIONAL ORDERING PERIOD ONE 9/3/16 - 9/2/17

23021 - Aircraft Mechanic I Specialty If Required Will Be Specified In Task Order

23021 - Aircraft Mechanic I Overtime Specialty If Required Will Be Specified In Task Order

23022 - Aircraft Mechanic II

23022 - Aircraft Mechanic II Overtime

23080 - Aircraft Worker

23040 - Aircraft Mechanic Helper

19010 - Machine Tool Operator

19010 - Machine Tool Operator Overtime

21210 - Parts and Tool Attendant

01410 - Supply Technician

21040 - Material Expediter

01113 - General Clerk III

23183 - Electronics Technician Maintenance III

23381 - Ground Support Equipment Servicer

23050 - Aircraft Stripper

Total Optional Ordering Period One

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

2,064

3,840

9,600

3,840

28,800

1,082

3,840

5,760

3,840

3,840

5,760

5,760

9,600

HSCG38-15-R-J00003 4 of 112

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CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED PAGES

NAME OF OFFEROR OR CONTRACTOR

ITEM NO. SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86)

Sponsored by GSA FAR (48 CFR) 53.110

LH DLM SUPPORT SERVICES IAW THE PWS

OPTIONAL ORDERING PERIOD TWO 9/3/17 - 9/2/18

23021 - Aircraft Mechanic I Specialty If Required Will Be Specified In Task Order

23021 - Aircraft Mechanic I Overtime Specialty If Required Will Be Specified In Task Order

23022 - Aircraft Mechanic II

23022 - Aircraft Mechanic II Overtime

23080 - Aircraft Worker

23040 - Aircraft Mechanic Helper

19010 - Machine Tool Operator

19010 - Machine Tool Operator Overtime

21210 - Parts and Tool Attendant

01410 - Supply Technician

21040 - Material Expediter

01113 - General Clerk III

23183 - Electronics Technician Maintenance III

23381 - Ground Support Equipment Servicer

23050 - Aircraft Stripper

Total Optional Ordering Period Two

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

HR

2,064

3,840

9,600

3,840

28,800

1,082

3,840

5,760

3,840

3,840

5,760

5,760

9,600

HSCG38-15-R-J00003 5 of 112

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SOLICITATION: HSCG38-15-R-J00003

TABLE OF CONTENTS

PART DESCRIPTION PAGE(S)

I Ombudsman 1

II Standard Form (SF) 1449 2

III SF 1449 Continuation 3-5

Table of Contents 6

A. Blocks 19-24 7

B. Performance Work Statement/ Performance Requirements Summary 7-50

IV Contract Clauses 51

A. FAR 52.212-4 Contract Terms and Conditions Commercial Items

Alternate I

B. Addendum to FAR 52.212-4 Contract Terms and Conditions

Commercial Items Alternate I & FAR 52.212-5, Contract Terms and Conditions Required to Implement Statues or Executive Orders

Commercial Items

51-60

V Documents, Exhibits, and Attachments 61-102

VI Solicitation Provisions 103

A. FAR 52.212-1 Instructions to Offerors Commercial Items 103

B. Addendum to FAR 52.212-1 Instructions to Offerors Commercial

Items

103-108

C. FAR 52.212-2 Evaluation Commercial Items And FAR 52.212-3

Offeror Representations and Certifications Commercial Items

Alternate I

108-112

A. Continuation of Blocks 19-24, Schedule of Services

1.0 General

The Department of Homeland Security (DHS), United States Coast Guard (USCG), Aviation

Logistics Center (ALC), Medium Range Recovery (MRR) Procurement Branch intends to solicit and award one Indefinite Delivery Requirements type contract for the Depot Level Maintenance

(DLM) Support Services. The quantities listed in the Schedule of Services represent the

Government’s estimated quantities and are not a representation to an offeror or contractor that the estimated quantity will be required or ordered, or that conditions affecting requirements will be stable or normal. These estimated quantities are based on the most current information available. Labor Hour (LH) task orders will be issued electronically off the base contract as

DLM Support Services are required. The Contractor shall bill not more frequently than once monthly per task order. Advance payments are not authorized.

B. Performance Work Statement (PWS)

1.0 General

This is a non-personal services contract to provide DLM Support Services. The Government shall not exercise any supervision or control over the Contractor employees performing the services herein. Such Contractor employees shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Background

The USCG ALC provides centralized logistics support for all USCG aviation missions. As the sole industrial complex for USCG aviation, ALC supports twenty six (26) USCG aviation units that operate approximately two hundred (200) aircraft. USCG aircraft typically operate in a corrosive environment at air stations throughout the continental United States (CONUS), Alaska, Hawaii, and Puerto Rico. ALC also currently provides DLM on United States Air Force (USAF) rotary wing aircraft. DLM Support Services are required to support the mission of ALC in the

MRR Product Line and support divisions such as the Industrial Operations Division (IOD).

MRR has been performing DLM on the H-60 airframe since 1992. Currently, MRR supports a fleet of forty four (44) MH-60T rotary wing aircraft and performs DLM for approximately fourteen (14) rotary wing aircraft annually comprised of multiple variations of the H-60 airframe.

Missions of this specialized rotary wing aircraft include, but are not limited to, search and rescue, combat support, law enforcement, international ice patrol, marine environmental protection, and marine resource conservation. With a demanding operational tempo, aircraft condition and availability are essential to mission performance.

1.2 Scope

The Contractor shall provide all personnel, supervision, Personal Protective Equipment (PPE) for

Contractor employee safety, and other items and non-personal services necessary to perform

DLM as defined in this PWS except for those items specified as Government Furnished

Resources (GFR) in 6.0. The Contractor is responsible for all DLM Support Services required by this contract including, but not limited to, providing aircraft induction, disassembly, inspection, paint removal, airframe rework/repairs, wiring installation/testing, assembly, airframe paint, support for ground runs/test flights, modification, and component rework/repair in support of current and future rotary wing aircraft. This contract includes Labor Hour contract type line items and no amounts will be paid for materials in the contract or resultant task order. The contractor is responsible for ensuring the labor rates provided under this contract are fully burdened inclusive of any Contractor furnished property or resources required by paragraph 7.0 of the PWS.

1.3 Objective

The basic service objective of this contract is performance of DLM in an efficient and effective manner to preserve service life, reduce life cycle cost, and increase mission capabilities. This will be accomplished through the use of a skilled workforce that is equipped to meet all phases of DLM while maintaining compliance with USCG, federal, state, and local regulations.

1.4 Applicable/Compliance Documents

The Contractor will have access to Government owned technical documents throughout the period of performance of this contract. Before obtaining copies of these documents, Contractors shall be registered in the Defense Logistics Agency’s Joint Certification Program. More information on this certification can be found at http://www.dlis.dla.mil/jcp/. After ensuring registration, the Contractor shall complete DHS Form 11000-6, Sensitive but Unclassified

Information Non-Disclosure Agreement (Reference Attachment 3) and provide copies to the

Contracting Officer’s Representative (COR) prior to commencement of services. Contractor shall remain registered in the Defense Logistics Agency’s Joint Certification Program for the duration of this contract to ensure access to the most current documents. All work performed by the Contractor shall be accomplished in accordance with instructions, standards, and procedures contained in pertinent manuals, drawings, and directives as provided by the Government. This shall include, but is not limited to, the following documents as they pertain to this PWS to the extent specified herein. The following documents provide specifications, standards, or guidelines that must be complied with in order to meet the requirements of this contract:

APPLICABLE/COMPLIANCE DOCUMENTS

NAVAIR 01-1A-505-1/MH-60T Installation Practices; Aircraft and Electronic Wiring

H60T24140 MH-60T Wiring Installation Process

USCG HH60 MPC Deck U.S. Coast Guard Maintenance Procedure Card Deck

MIL-W-5088 Wiring, Aerospace Vehicle

H60 Routing Tags Aviation Logistic Center Routing Tags for H60 Aircraft

H60 PDM Workbooks H60 Programmed Depot Maintenance Workbooks

USCG Technical Publications http://cgweb.arsc.uscg.mil/eisd/content/books/acpubs.cfm

ALC Instructions http://cgweb.ALC.uscg.mil/prd/content/arscinstructions.cfm

ALC Material Disposal Procedures, ALCINST 4100.1(series)

ALC Spare Parts Breakout/New Product Development, ALCINST 4200.3 (series)

ALC Safety and Occupational Health Program Manual, ALCINST 5100.48 (series)

Authorized Use of Government Office Equipment, ALCINST 5375.1 (series) http://www.dlis.dla.mil/jcp/ http://cgweb.arsc.uscg.mil/eisd/content/books/acpubs.cfm http://cgweb.alc.uscg.mil/prd/content/arscinstructions.cfm

APPLICABLE/COMPLIANCE DOCUMENTS CONTINUED

SICR Preparation and Routing Procedure, ALCINST 5213.1 (series)

JDRS Procedures for Processing a PQDR, ALCINST 5214.3 (series)

Business System Manual, ALCINST 5224.1 (series)

Document and Data Control, ALCINST 5224.2 (series)

Control of Records, ALCINST 5224.3 (series)

Competence and Training, ALCINST 5224.4 (series)

Control of Nonconforming Product, ALCINST 5224.7 (series)

Corrective and Preventive Action, ALCINST 5224.8 (series)

Waste Management, ALCINST 5224.20 (series)

Hazardous Materials Procurement, ALCINST 5224.21 (series)

Emergency Environmental Response, ALCINST 5224.22 (series)

Hazardous Materials Handling and Hazmat Carts/Lockers, ALCINST 5224.23 (series)

Environmental Stewardship Commitment, ALCINST 5224.24 (series)

Reporting for Duty During Inclement Weather Conditions, ALCINST 5330.1 (series)

Inappropriate Comments, Jokes, Papers, Cartoon, etc., ALCINST 5370.1 (series)

Designation of Restricted Areas within ALC, ALCINST 5530.3 (series)

Management of Scientific and Technical Information (STINFO), CG ALCINST 5605.1 (series)

Tobacco Policy, ALCINST 6280.1 (series)

Requirements for Food/Beverage on Industrial Hangar Deck Spaces, ALCINST 1131.1 (series)

ALC Maintenance Resource Management Program, ALCINST 13020.3 (series)

CG Foreign Object Damage Control Program, ALCINST 13020.8 (series)

Engineering Service Request, ALCINST 13020.9 (series)

Local Parts Manufacture by ALC, ALCINST 13020.10 (series)

Service Request Responsibilities and Procedures, ALCINST 13020.11 (series)

ALC Technical Publication Configuration Management and Document Control, ALCINST 13020.12

(series)

ALC Drawing Control Procedures, ALCINST 13020.14 (series)

Engineering Specification Procedures, ALCINST 13020.15 (series)

Maintenance Procedure Cards, ALCINST 13023.2 (series)

Routing Tag Process, ALCINST 13023.3 (series)

Aircraft Wiring Configuration Management, ALCINST 13050.1 (series)

Aircraft Rogue Part Program, ALCINST 13070.1 (series)

ALC Aviation Survival Equipment, ALCINST 13523.1 (series)

Aviation Tool Control Program, ALCINST 13600.1 (series)

Calibration and Tracking of Precision Measuring and Test Equipment, ALCINST 13640.1 (series)

ALC Strategic Plan, ALCINST 16010.2 (series)

ALC Environmental Aspects/Impacts and Objectives/Targets Procedures, ALCINST (TBD)

Hazardous Materials and Waste Management Plan, Elizabeth City SUPRTCENINST 16000.3 (series)

Hazardous Materials and Wastes Security Plan, Elizabeth City SUPRTCENINST 4602.1 (series)

Hazard Communication for Workplace Materials, Elizabeth City SUPRTCENINST 6260.2 (series)

Integrated Contingency Plan, Elizabeth City SUPRTCENINST 5100.5 (series)

Base Elizabeth City Pollution Prevention Plan

Base Elizabeth City Satellite Tank Operation and Maintenance Manual

Base Elizabeth City Stormwater Pollution Prevention Plan

USCG Technical Order Process Guides (CGTO PG)

ACMS User’s Process Guide, CGTO PG-85-00-10-A

Aeronautical Engineering Maintenance Management Process Guide, CGTO PG-85-00-110-A

Aeronautical COMSEC Equipment Process Guide, CGTO PG-85-00-1240-A

Joint Deficiency Reporting System (JDRS) Process Guide, CGTO PG-85-00-1320-A

APPLICABLE/COMPLIANCE DOCUMENTS CONTINUED

Aviation Software Configuration Management Process Guide, CGTO PG-85-00-1490-A

Aeronautical Support Equipment Process Guide, CGTO PG-85-00-150-A

Aircraft Flight Data User’s Process Guide, CGTO PG-85-00-1560-A

Aircraft Transfer Process Guide, CGTO PG-85-00-160-A

Aviation Fuel Handling Procedures Process Guide, CGTO PG-85-00-170-A

Aircraft Weight and Balance Process Guide, CGTO PG-85-00-180-A

Technical Manual Application System (TMAPS) Technical Data Deficiency Reporting (CG-22) Process

Guide, CGTO PG-85-00-20-A

Wiring Integrity Program Process Guide, CGTO PG-85-00-210-A

Conduct/Approval of USCG Aviation Electromagnetic Compatibility (EMC) Tests Process Guide, CGTO PG-85-00-220-A

Maintenance Procedure Card Process Guide, CGTO PG-85-00-230-A

Graphic Style Process Guide, CGTO PG-85-00-240-A

Aviation Technical Publication Development Process Guide, CGTO PG-85-00-270-A

Standardized STINFO Markings Process Guide, CGTO PG-85-00-290-A

Reliability-Centered Maintenance Process Guide, CGTO PG-85-00-30-A

Aviation Life Support Equipment Systems Process Guide, CGTO PG-85-00-310-A

TCTO/SCTO Process Guide, CGTO PG-85-00-40-A

Self-locating Datum Marker Buoy (SLDMB) Process Guide, CGTO PG-85-00-460-A

Aeronautical Engineering Corrosion Control Program Process Guide, CGTO PG-85-00-60

Aircraft Configuration Control Board Process Guide, CGTO PG-85-00-70-A

Aircraft Wiring Configuration and Control Management Process Guide, CGTO PG-85-00-720-A

Hazardous Materials Management Process Guide, CGTO PG-85-00-(TBD)-A

Waste and Recycling Management Process Guide, CGTO PG-85-00-(TBD)-A

Limited Personal Use of Government Office Equipment and Services, COMDTINST 5375.1 (series)

USCG Information Assurance Manual, COMDTINST M5500.13 (Series)

Major Systems Acquisition Manual (MSAM), COMDTINST M5000.10 (series)

Aeronautical Engineering Maintenance Management Manual, COMDTINST M13020.1 (series)

Air Operations Manual, COMDTINST M3710.1 (series)

Command, Control, Communications, Computers and Information Technology Enterprise

Architecture Policy, COMDTINST 5230.68 (series)

Command, Control, Communications, Computers and Information Technology Configuration

Management Policy, COMDTINST 5230.69 (series)

Coast Guard Configuration Management Policy, COMDTINST 4130.6 (series)

Guidelines for Inspection of Aircraft Electrical Wiring Interconnect Systems, MIL-HDBK-522

Department of Defense Standard Handbook Aircraft Structural Integrity Program (ASIP), MIL-HDBK-

1530C

Guidelines for the Naval Aviation Reliability-Centered Maintenance Process (NAVAIR 0025-

403)

Other USAF Technical Orders applicable to support of aircraft or support equipment

Aircraft Electric and Electronic Wiring, NAVAIR 01-lA-505 (series)

Aircraft Cleaning and Corrosion Control, NAVAIR 01-lA-509 (series)

Other U.S. Naval Air Systems Command (NAVAIR) technical manuals applicable support of aircraft or support equipment

OSHA Regulations, 29 CFR 1910

Wiring, Aerospace Vehicle, SAE AS50881

Graphic Symbols for Electrical and Electronics Diagrams, IEEE 315

1.5 Performance Requirements Summary

This contract includes a Performance Requirements Summary (PRS) at PWS 10.0. The PRS plays an integral role in the administration of the contract. In addition to any applicable inspection clauses or other related terms and conditions contained in the contract, the PRS shall serve as a primary tool for inspection and acceptance of services as facilitated by the COR.

Evaluation of the Contractor’s overall performance shall be in accordance with the performance standards set forth in the PRS and will be conducted by the COR. The PRS constitutes a material aspect of the contract and will not be changed or otherwise modified without prior written approval of the Contracting Officer (KO).

2.0 Qualifications/Specific Tasks

2.1 General

The specific tasks required in the performance of this contract can be described in the following three broad categories:

2.1.1 Depot Level Maintenance and Support

The Contractor shall provide the services and support required for the DLM of H-60 rotary wing aircraft. DLM and support shall be accomplished in accordance with applicable/compliance documents referenced in Section 1.4 of the PWS.

2.1.2 Aircraft Disassembly and Support

The Contractor shall provide the services and support required for the disassembly of the H-60 rotary wing aircraft in accordance with the Maintenance Procedure Cards (MPC), USCG

Engineering Instructions, and aircraft workbook. Upon aircraft induction the Contractor shall disassemble and remove aircraft components required to facilitate structural inspection and treat corrosion. The H-60 shall be disassembled within five (5) business days upon induction of the aircraft. One day will be allotted for the preparation of the airframe for paint removal. This shall include (but is not limited to) the retrieval, installation, and return to storage of panels that will be secured in the appropriate location as to prevent the intrusion of blast media into selected areas. Delay or interruption of the disassembly process for de-fueling of the aircraft may occur.

The Government will allow a day for day extension for time added to the disassembly schedule due to de-fueling delays. The Contractor shall tag components with the proper identification required for routing or storage of a component and place each component in a designated location. All removed components shall be tagged and located within four (4) calendar days following the completion of the aircraft’s disassembly process. The following labor categories are authorized to be used for aircraft disassembly: Aircraft Mechanic I (excludes specialized

Sheet Metal and Electrical/Avionics Aircraft Mechanic I and those Contractor employees of any type supporting IOD), Aircraft Mechanic II, Aircraft Worker, and Aircraft Mechanic Helper.

2.1.3 Component Repair and Support

Repair, overhaul, support services, and rework of aircraft parts, avionics, or components are part of the DLM process. This includes a visual inspection of all aircraft components as required for evidence of corrosion and condition. In the event the visual inspection reveals suspected defects, then tear-down inspections, bench testing, test cell, repair, or replacement may be required.

Performance of maintenance actions to correct defects or to facilitate preservation and storage of aircraft parts is required. Repair is subject to Government approval on a case-by-case basis and may be required if the supply system Ready-for-Issue (RFI) assets are not available and the supply system response will cause work stoppage or increased rework flow time. Component repair priorities are dictated by the daily Work In Process Priority (WIP Priority) report and expedite process.

2.2 Basic Qualifications/Basic Tasks

This contract includes qualification requirements. The contractor may request the Government waive a qualification requirement by submitting a written request with rationale to the KO/COR for consideration. The KO will consult with the COR and render a decision in writing to the

Contractor. The following basic qualifications/basic tasks in 2.2.1 apply to all labor categories in performance of this contract:

2.2.1 Basic Qualifications

2.2.1.1 High School diploma or equivalent.

2.2.1.2 Must be capable of performing tasks that frequently require: lifting, reaching, bending, walking, pulling, sitting, standing, crouching, stooping, kneeling, and stretching for prolonged periods of time. Must be capable of performing tasks in cramped, awkward, and strained positions and/or climbing up and down ladders, work platforms, scaffolding, and aircraft structures. Must be capable of carrying items up to 40 pounds and on heavier items must seek assistance of other workers or weight lifting devices. Must be capable of wearing cumbersome PPE for Hazardous Material (HAZMAT) operations.

2.2.1.3 Must be able to read, write, speak, and understand English.

2.2.1.4 Must be citizens or permanent residents of the United States.

2.2.1.5 Must possess basic computer skills.

2.2.2 Basic Tasks

2.2.2.1 Document maintenance as per Quality Assurance (QA) and established regulatory requirements.

2.2.2.2 Maintain high state of cleanliness and utilize a clean-as-you-go process when executing maintenance duties. Perform rotating break room cleaning duties.

2.2.2.3 Perform regular Foreign Object Damage (FOD) walk-downs.

2.2.2.4 Must maintain situational awareness, stay cognitive-focused, and mitigate risks.

2.2.2.5 Comply with processes and procedures as per DHS/Department of Defense (DOD) documents and publications.

2.2.2.6 Maintain and control tools. Report missing, lost, found, or unattended tools to the supervisor. Inventory and inspect tools on a regular basis and identify when to replace worn or broken tools.

2.2.2.7 Clean work area as necessary, assuring all flammable materials are properly stored;

handle and dispose of hazardous materials in accordance with applicable laws and regulatory requirements.

2.2.2.8 Comply with safety rules and procedures and perform work in a manner that enhances the safety of the work area. Promptly report accidents, injuries, safety, violations, and/or unsafe practices or procedures to supervisor.

2.2.2.9 Use Government computer system to access various technical references for airframe repairs and Government training requirements.

2.2.2.10 Provide satisfactory customer service.

2.3 Aircraft Mechanic I General Qualifications/General Tasks

2.3.1 General Qualifications

2.3.1.1 Four (4) years of documented experience performing aircraft maintenance on DHS/DOD rotary-wing aircraft.

2.3.2 General Tasks

2.3.2.1 Perform a full range of airframe and engine maintenance, repairs, modifications, inspections and servicing of aircraft in accordance with approved methods, techniques and practices and certifies accomplished work.

2.3.2.2 Troubleshoot malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines, auxiliary power unit, ventilation, and heating systems.

2.3.2.3 Repair, replace, and rebuild aircraft structures and functional components including rigging, surface controls, plumbing, and hydraulic units, using hand tools, power tools, machines, equipment such as shears, sheet metal brake, welding equipment, rivet gun, and drills.

2.3.2.4 Troubleshoot engines and systems and use Federal Supply systems.

2.3.2.5 Read and interpret all aircraft instruments.

2.3.2.6 Replace or repair worn or damaged components, such as alternators, fuel controls, fuel pumps, oil pumps, engine mounted gearboxes, and compressor bleed valves using hand tools, gauges, and testing equipment.

2.3.2.7 Remove engines and gearboxes from aircraft, using hoist or forklift truck.

2.3.2.8 Disassemble and inspect airframe and other components for wear, cracks, security, or other defects. Repair or replace defective parts then reassemble and install in aircraft.

2.3.2.9 Perform preflight, thru-flight, and post-flight maintenance inspections.

2.3.2.10 Perform miscellaneous duties to service aircraft, including flushing crankcase, cleaning screens and filters, greasing moving parts, and checking brakes.

2.3.2.11 Perform jacking and towing of aircraft.

2.3.2.12 Enter in the maintenance records description of the work performed and verifies the work was performed satisfactorily.

2.3.2.13 Service engines and airframe components at line station making repairs, short of overhaul, required to keep aircraft in safe operating condition.

2.3.2.14 Use special test equipment and tools.

2.3.2.15 Research the technical library and other applicable technical documentation (such as manufacturers' and DHS/DOD maintenance manuals, service bulletins, engineering and technical data) to determine feasibility and method of repairing or replacing malfunctioning or damaged components.

2.3.2.16 Perform progressive, isochronal, phase, periodic, and other hourly or calendar inspections.

2.3.2.17 Examine engines for cracked cylinders and oil leaks.

2.3.2.18 Listen to operating engine to detect and diagnose malfunctions, such as sticking or burnt valves. Inspects jet engines and components for cracks, corrosion, FOD, burned areas, distortions, security, warping, wear, and missing segments.

2.3.2.19 Inspect jet engine turbine blades to detect cracks, distortion, corrosion, burn-out, security, or breaks. Tests engine operation, using testing equipment, such as ignition analyzer, compression checker, distributor timer, ammeter, and jet calibration (Jetcal) tester, to locate source of malfunction.

2.3.2.20 Perform full system checkouts on all aircraft systems.

2.3.2.21 Perform complete servicing of aircraft.

2.3.2.22 Provide oversight of Aircraft Mechanic Helpers and Aircraft Workers..

*Note* In addition to the applicable basic & general qualifications/tasks identified in paragraphs 2.2 & 2.3, the following special qualifications/specific tasks requirements apply to the positions identified with an asterisk:

2.4 Aircraft Mechanic I (Electrical/Avionics) Special Qualifications/Specific Tasks*

2.4.1 Special Qualifications:

2.4.1.1 Four (4) years of documented experience in aircraft electrical/avionic installation, troubleshooting and repair.

2.4.2 Specific Tasks

2.4.2.1 Perform a full range of aircraft electrical/avionic maintenance, repairs, modifications, inspections in accordance with approved methods, techniques, practices, and certifies accomplished work.

2.4.2.2 Adjust, repair, or replace electrical wiring systems.

2.4.2.3 Installation and removal of electrical/avionic components. Troubleshooting and repair of aircraft interface issues with electrical/avionic components, antennas, radar systems, navigations systems, and flight director systems.

2.5 Aircraft Mechanic I (Sheet Metal) Special Qualifications/Specific Tasks*

2.5.1 Special Qualifications

2.5.1.1 Four (4) years of documented experience performing aircraft sheet-metal repairs on

DHS/DOD rotary-wing aircraft.

2.5.2 Specific Tasks

2.5.2.1 Perform sheet-metal, plastic, and composite depot level repairs on DHS and/or DOD rotary-wing aircraft by utilizing documents listed in section 1.4.

2.5.2.2 Perform major airframe repairs or modifications.

2.5.2.3 Use applicable airframe repair procedures and/or DHS/DOD engineering approved procedures in performance of tasks resulting in safe, mission ready aircraft.

2.5.2.4 Perform airframe repairs that utilize various glues, resins, fiberglass, epoxy, pro-seal and/or other chemical reactive consumables as per applicable aircraft technical references.

2.5.2.5 Read, interpret drawings and form, shape, and fabricate aircraft stringers, bulkheads, access panels, doublers, inspection plates, box-beams, fairings/cowlings for fuselage applications and on primary flight control surfaces.

2.6 Aircraft Mechanic II Special Qualifications/Special Tasks*

2.6.1 Special Qualifications

2.6.1.1 Eight (8) years of documented experience performing aircraft maintenance on DHS/DOD rotary-wing aircraft.

2.6.1.2 Two (2) years documented experience in H-60 type aircraft.

2.6.1.3 Possess Aviation Technical School certification or an associate in Aviation Maintenance

Technology.

2.6.2 Specific Tasks

2.6.2.1 Perform a full range of aircraft maintenance, repairs, modifications, inspections and servicing of aircraft power plants (hydraulic, pneumatic, fuel, engines, lubrication) in accordance with approved methods, techniques, practices, and certifies accomplished work.

2.6.2.2 Act as technical authority over Aircraft Mechanic I Contractor employees and provide oversight of all lower grade mechanics.

2.6.2.3 Perform sheet-metal fabrication and possess a working knowledge of communications and aviation electronics.

2.6.2.4 Read blueprints, use Ground Support Equipment (GSE), jacks, external and internal power units, lifts, measuring devices, micrometers and calipers, power tools (including shears, brake, drill press, and pneumatic riveters) and other specialized tools.

2.7 Aircraft Worker

2.7.1 Qualifications

2.7.1.1 Two (2) years of documented aviation experience or possess an Aviation Technical

School certification or degree.

2.7.2 Specific Tasks

2.7.2.1 Perform repairs to aircraft following orders of higher grade mechanic.

2.7.2.2 Assist in troubleshooting malfunctions in aircraft structure, landing gear, flight surfaces and controls, anti-icing, pneudraulic, engines, auxiliary power unit, and ventilation and heating systems.

2.7.2.3 Disassemble and inspect airframe and other components for wear, cracks, security, or other defects. Repair or replace defective parts and then reassemble and install in aircraft.

2.7.2.4 Perform the jacking and towing of aircraft following orders of higher grade mechanic.

2.7.2.5 Make adjustments and settings such as cable tension and seat movement settings and adjustments.

2.7.2.6 Obtain standard parts such as fuel and oil line connections, fittings, cable linkage, spark plug cables, and harnesses by referring to parts manuals and by making comparisons with samples.

2.7.2.7 Perform pre-flight, thru-flight, and post-flight maintenance inspections.

2.7.2.8 Enter in the maintenance records description of the work performed.

2.7.2.9 Service engines and aircraft components at flight line station making repairs, short of overhaul, required to keep aircraft in safe operating condition.

2.8 Aircraft Mechanic Helper

2.8.1 Qualifications

2.8.1.1 In a continued course of study toward an Aviation Technical School certification or degree.

2.8.2 Specific Tasks

2.8.2.1 Assist Aircraft Mechanic in servicing, repairing and overhauling aircraft and aircraft systems and components

2.8.2.2 Assist in the adjustments and replacement of parts such as control cables, fuel tanks, fairings, engines and filters.

2.8.2.3 Remove inspection plates, cowling, engine covers, floor boards and related items to provide access for inspection, repair, and replaces items when work is completed.

2.8.2.4 Assist in towing and jacking aircraft. Disconnects instruments, ignition systems, and fuel and oil lines.

2.8.2.5 Assist in dismantling, repairing, overhauling or replacing parts and assemblies such as engines, plumbing, hydraulic systems, and aircraft structural sections.

2.8.2.6 Perform routine duties such as furnishing materials, tools and supplies to mechanic;

lifting and holding materials in place during operation; and cleaning work areas, machines, tools, and equipment.

2.8.2.7 Clean aircraft, interior and exterior parts, and assemblies with solvents or other cleaning solutions.

2.8.2.8 Inflate tires, fills gasoline tanks and oil reservoirs, grease aircraft using grease gun, and may assist flight line mechanic, worker, or servicer in servicing and repairing aircraft prior to flight.

2.9 Machine Tool Operator

2.9.1 Qualifications

2.9.1.1 Four (4) years of documented experience in industrial machine tool operations.

2.9.1.2 One (1) year documented experience in aviation machine tool operations.

2.9.2 Specific Tasks

2.9.2.1 Operate one or more types of machine tools (e.g., jig borer, grinding machine, engine lathe, milling machine) to machine metal for use in making or maintaining jigs, fixtures, cutting tools, gauges, or metal dies or molds used in shaping or forming metal or nonmetallic material (e.g., plastic, plaster, rubber, glass).

2.9.2.2 Plan and perform difficult machining operations which require complicated setups or a high degree of accuracy, setting up machine tool or tools (e.g., installing cutting tools and adjusting guides, stops, working tables, and other controls) to handle the size of stock to be machined.

2.9.2.3 Determine proper feeds, speeds, tooling, and operation sequence or selects those prescribed in drawings, blueprints, or layouts.

2.9.2.4 Use a variety of precision measuring instruments, making necessary adjustments during machining operation to achieve requisite dimensions to very close tolerances.

2.9.2.5 Select proper coolants, cutting, and lubricating oils to recognize when tools need dressing, and to dress tools.

2.10 Parts and Tool Attendant

2.10.1 Qualifications

2.10.1.1 Experience with a perpetual inventory system.

2.10.1.2 Experience with aviation type tools.

2.10.1.3 Experience working in customer service.

2.10.2 Specific Tasks

2.10.2.1 Receive, store, and issue hand tools, machine tools, dies, replacement parts, shop supplies and equipment such as measuring devices.

2.10.2.2 Keep records of tools issued to and returned by workers.

2.10.2.3 Search for lost or misplaced tools.

2.10.2.4 Prepare periodic inventory or keeps perpetual inventory and requisitions stock as needed.

2.10.2.5 Unpack and store new equipment.

2.10.2.6 Visually inspect tools or measures with micrometer for wear or defects and reports damaged or worn-out equipment to superiors.

2.10.2.7 Coat tool with grease or other preservative, using a brush or spray gun, and may attach identification tags or engrave identifying information on tools and equipment using electric marking tool.

2.11 Supply Technician

2.11.1 Qualifications

2.11.1.1 Four (4) years of documented supply or inventory management experience.

2.11.2 Specific Tasks

2.11.2.1 Perform limited aspects of technical supply management work (e.g., inventory management, storage management, cataloging, and property utilization) related to depot, local, or other supply activities.

2.11.2.2 Review existing stock catalogs, manufacturers' catalogs, drawings, or other resource materials for the purpose of matching characteristics or part numbers to identify duplicate items already catalogued or otherwise recorded in the supply system.

2.11.2.3 Record item descriptions for a range of new items entering the supply channels.

2.11.2.4 Perform material coordination duties for special programs, maintenance, or production shops.

2.11.2.5 Define or recognize supply type problems/issues in order to collect the necessary data to establish the facts, and take or recommend action based upon application or interpretation of established guidelines.

2.11.2.6 Perform requirements determination and forecasting, distribution or redistribution of material, procurement authorization, limited funds management, or other related work.

2.12 Material Expediter

2.12.1 Qualifications

2.12.1.1 Possess valid/current forklift license.

2.12.1.2 General knowledge of aircraft components.

2.12.2 Specific Tasks

2.12.2.1 Locate and move materials and parts between work areas of facilities to expedite processing of goods according to pre-determined schedules and priorities.

2.12.2.2 Keep related records, review production schedules inventory reports and work orders to determine types, quantities, and availability of required material and priorities of customer orders.

2.12.2.3 Confer with department supervisors to determine materials overdue and to inform them of location, availability, and condition of materials.

2.12.2.4 Locate and move materials to specified production areas, using cart, forklifts, or hand truck, and records quantity and type of materials distributed and on hand.

2.12.2.5 Expedite movement of materials between storage and production areas.

2.12.2.6 Update and maintain inventory records, using computer terminal.

2.13 General Clerk III

2.13.1 Qualifications

2.13.1.1 Two (2) years of documented experience in administrative assistant, clerical supervisor, and office manager type duties.

2.13.2 Specific Tasks

2.13.2.1 Provide assistance in a variety of administrative matters.

2.13.2.2 Maintain a wide variety of financial or other records (stored both manually and electronically).

2.13.2.3 Verify statistical reports for accuracy and completeness; compile information; and handle and adjust complaints.

2.14 Electronics Technician Maintenance III

2.14.1 Qualifications

2.14.1.1 Eight (8) years of documented experience working in electronic technology.

2.14.1.2 Aviation Technical School certification or an Associate in Electronic Technology.

2.14.2 Specific Tasks

2.14.2.1 Apply advanced technical knowledge to solve complex problems that typically cannot be solved solely by referencing manufacturers’ manuals or similar documents.

Examples of such problems include determining the location and density of circuitry, evaluating electromagnetic radiation, isolating malfunctions, and incorporating engineering changes.

2.14.2.2 Interpret and understand the interrelationships of circuits; exercise independent judgment in performing such tasks as making circuit analyses, calculating wave forms, and tracing relationships in signal flow. Use complex test instruments such as high frequency pulse generators, frequency synthesizers, distortion analyzers, and complex computer control equipment.

2.15 Ground Support Equipment (GSE) Servicer

2.15.1 Qualifications

2.15.1.1 Two (2) years of documented experience in industrial equipment maintenance support.

2.15.2 Specific Tasks

2.15.2.1 Maintain external fuel and grounding systems.

2.15.2.2 Use automated maintenance data systems to maintain equipment records and document maintenance actions.

2.15.2.3 Stencil and mark GSE in accordance with technical publications.

2.15.2.4 Store, handle, label, use, and dispose of hazardous materials and waste in accordance with all state, local, and federal environmental standards and regulations.

2.15.2.5 Maintain and update paper and electronic equipment records; provides dispatch service for GSE, including positioning equipment to support aircraft maintenance and flying operations, practices good housekeeping, tool control, FOD prevention, and safety at all times.

2.15.2.6 Inspect, test, and operate GSE to determine equipment serviceability and proper operation. Service equipment with fuel, oil, water, coolant, hydraulic fluid, refrigerant, and compressed air.

2.16 Aircraft Stripper

2.16.1 Qualifications

2.16.1.1 Two (2) years of documented experience working in sheet-metal and composite paint removal.

2.16.2 Specific Tasks

2.16.2.1 Perform surface preparation by chemical de-painting, mechanical de-painting, cleaning, buffing, sanding, blasting, and treating of aircraft surfaces and aircraft parts.

This includes paint removal, surface preparation, and surface treatment, blasting, and sanding on a variety of aircraft or aircraft components.

2.16.2.2 Inspect masking to protect vital areas; inspect coatings and metal substrates for possible corrosion in compliance with acceptable standards, specifications and procedural requirements.

2.16.2.3 Operate all abrasive and non-abrasive blasting equipment such as glass media, plastic media and water cleaning equipment.

3.0 Contractor Employees

The Contractor shall exercise management and operational control over, and retain full responsibility for, performance requirements set forth in this PWS. The Government will not supervise or otherwise direct Contractor employees. The Government will inspect Contractor performance in accordance with the PWS and any other clauses included in the contract.

3.1 Qualified Contractor Employees

The Contractor shall provide qualified Contractor employees to perform all requirements specified in this PWS.

3.2 Key Personnel

The Government has identified the following labor categories as Key Personnel:

Project Manager, Aircraft Mechanic I (Sheet Metal), Aircraft Mechanic I (Electrical/Avionics), Aircraft Mechanic II, Electronics Technician Maintenance III

Before replacing any Key Personnel, the Contractor shall notify the KO no less than fifteen (15) calendar days in advance, submit written justification for replacement, and provide the name and qualifications of any proposed substitute(s). All proposed substitutes shall possess qualifications equal to or superior to those of the Key Personnel being replaced unless otherwise approved by the KO. The Contractor shall not replace Key Personnel without approval from the KO. Note:

The Government may designate additional Contractor personnel as Key at the time of award.

3.3 Project Manager

The Contractor shall provide an offsite Project Manager and Alternate Project Manager at no additional cost to the Government who shall be responsible for the oversight of all Contractor work performed under this PWS. The Project Manager and Alternate Project Manager shall have a minimum of 10 years experience in Program or Project Management and shall be a single point of contact for the KO and the COR. The name, qualifications, and contact information of the

Project Manager and Alternate Project Manager shall be provided to the Government as part of the Contractor’s proposal. During any absence of the Project Manager, the alternate shall have full authority to act for the Contractor on all matters relating to work performed under this contract. The Project Manager and Alternate Project Manager shall be able to read, write, speak and understand English. The Project Manager or Alternate Project Manager shall be available to the COR via telephone between the hours of 0645 and 1615 EST, Monday through Friday, and shall respond to a request for discussion or resolution of technical problems within two (2) hours of notification.

3.4 Employee Identification

The Contractor shall ensure all employees present a professional appearance appropriate for the position held. All Contractor employees shall be identified by a distinctive shirt to include a permanent company logo that is displayed in a…