The file's text, extracted by GovTribe without its formatting.
Q# Document (attachment or exhibit)
| Paragraph |
| Page # |
| Question |
| SDD/ASB/SharePoint Team Response |
| Can we have an overview of the current architecture and is the government prepared to consider hardware purchases / adjustments if necessary? |
| The information regarding the Share |
Point architecture will be provided as an attachment in the revised solicitation.
The Government is prepared to consider hardware and software purchases in response to technical requirements provided by this team.
| Will planning ICE participation in the centralized DHS portal be part of this task order? |
| Planning will be considered for the centralized DHS Portal. There will be no requirement to execute recommended approaches. |
| Is content management the responsibility of the customer or would that be part of this task order as well? |
| Content Management is the primary responsibility of the customer, although there may be instances where this requirement is necessary and addressed under the awarded IDIQ and Task Order. |
| Is there any anticipation for after hours support for deployment / architecture management? |
| There is no requirement for after hours support beyond the normal working hours. For purposes of the general scope, it will be addressed on a task by task basis. |
| Does the Govt. intend to provide Labor Categories at the IDIQ contract level that will be used in support of individual released Task Orders, or will Labor Categories be decided at the Task Order level? |
| The revised IDIQ statement of work will include descriptions of labor categories necessary to support the Task Orders awarded under this contract. |
| In regards to the pre-solicitation notice, will large companies be allowed on small business teams? |
| Partnering strategies do not limit large businesses; however 51% of the business must be satisfied by the prime. |
| We have no past performance experience with the current application (ICECT) nor within the agency, does this disqualify us from competition? |
| Past performance with ICECT is not a requirement. It is expected that an Offeror’s past performance on similar projects will be evaluated. |
| Will different systems be integrated with different databases be integrated with SharePoint (Oracle, DB2, SAP, etc.)? |
| Solutions may require integration with various backend databases, to include Oracle, SQL, third party apps, etc. However, the primary focus is on SP General Support Services. |
| Will the BI module in SharePoint be integrated with MS SQL Server Analysis Services? |
| The SQL reporting environments support both native and integrated mode and will have analysis services running. |
| What MS SQL Server version will be used? |
| The Microsoft version is MS SQL Server 2005 EE |
| What authentication provider will be used? Active Directory, LDAP, Kerberos, etc.? |
| The authentication provider used is AD, Kerberos, NTLM |
| The announcement indicates a multi-award IDIQ. Can you share the number of awards you anticipate? |
| The number of awards will be determined during the review and award process. However, the Government anticipates the issuance of approximately 3 - 4 awards. |
| 13 |
| IDIQ SOW |
| 4.0 |
| 3 |
| Can you provide each of the following ICE documents? |
(1) ICE System Lifecycle Management (SLM) Handbook, (2) ICE Enterprise Systems Assurance Plan, (3) ICE Architecture Test and Evaluation Plan, (4) ICE Web Standards and Guidelines, and (5) ICE Technical Reference Model and Standards Profile All documents will provided as attachments in the final solicitation.
| 14 |
| IDIQ SOW |
| 4.0 |
| 4 |
| Can you please provide a copy of the DHS Enterprise Architecture policies, standards, and procedures and Homeland Security Enterprise Architecture (HLS EA) |
| See answer to question 13. |
| 15 |
| IDIQ SOW |
| 4.0 |
| 14 |
| Can you please provide a copy of the below Security Documents? |
(1) DHS 4300A, Sensitive Systems Policy Directive, (2) DHS 4300A, IT Security Sensitive Systems Handbook, (3) ICE Directive, IT Security Policy for SBU Systems, and (4) DHS Information Technology Systems Security Policy, MD4300.1 See answer to question 13.
| 16 |
| IDIQ SOW |
| 10.2 |
| 15/16 |
| Will DHS sponsor the successful awardee/awardees to meet the security clearances? |
| The Contractor awarded the task order will be responsible for ensuring their employees can meet all security requirements as stated in the solicitation. |
| 17 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Is there any content or data migration activities anticipated to or from the ICECT (MOSS 07) platform? If so, what platforms? |
| No, there are no data migration activities anticipated under the awarded Task Orders. |
| 18 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Is there a prior legacy version of ICECT (i.e. SharePoint 2003)? If so, is interacting with that part of the anticipated scope of work? |
| No, there is not a prior legacy version of ICECT. |
| 19 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Are there any current plans to look at Online Services for SharePoint or cloud-based SharePoint? Is ICE open to that option? |
| DHS is exploring that possibility, but at this time, we are not actively engaged in cloud computing. |
| 20 |
| IDIQ SOW |
| 3.0 |
| 7 |
| Is there an example available of what the Security Report is supposed to contain or be composed of? |
| Specifications for the Security Report will be released with the final solicitation. |
| 21 |
| IDIQ SOW |
| 3.0 |
| 8 |
| Does ICE expect to be able to connect (through VPN or other secured means) to the SharePoint development environment housed at Contractor facilities? |
| ICE will provide the development environment for the Contractor to use from their facility. Access to that environment will be via Government Furnished Equipment (GFE)/Secure VPN. |
| 22 |
| IDIQ SOW |
| 3.0 |
| 8 |
| Does ICE have any objections to Contractor using virtual (VM based) servers and configurations? |
| No, provided the image used for the VM matches the ICE development Image for SharePoint development. ICE can provide that image. |
| 23 |
| IDIQ SOW |
| 10.2b |
| 16 |
| It is listed that all contractors must submit the Standard Form 85P. Are all positions listed under this IDIQ only requiring a Public Trust Clearance? If not, what positions will require an additional clearance? |
| As Tasks Orders are initiated, the requirements will drive the level of clearance necessary to support the Task Order. |
| 24 |
| IDIQ SOW |
| 3.0 |
| 2 |
| Are Standard or Enterprise user licenses being utilized for the ICECT implementation of SharePoint 2007? |
| ICE has the MS e-CAL deployed to all desktops within the agency and has deployed MOSS 2007 Enterprise edition. |
| 25 |
| IDIQ SOW |
| 5.0 |
| 4 |
| Will Contractor be able to burden Other Direct Costs with allowable indirect such as G&A and/or M&S? |
| No. A NTE amount will be provided in the solicitation and will be purely cost-reimbursable. |
| 26 |
| IDIQ SOW |
| 5.0 |
| 4 |
| Can the Gov’t provide a description for each task listed under Section 5.0 Specific tasks, pg. 4? A number of paragraphs are listed under Section 5.0 but they are not aligned to the specific tasks listed in the table. The Draft SOW for TO 01 defines the Section 5.0 Specific tasks, but was it the Gov’t intent to include these descriptions at the task level and not at the Master IDIQ level? |
| Specific tasks cannot be provided as each task that is issued under this IDIQ contract will differ in scope. The specific tasks provided in the IDIQ SOW refer to tasks that are generic in nature and the vendor should be prepared to provide support. |
| 27 |
| IDIQ SOW |
| 6.0 |
| 6 |
| Under Deliverable Number 2, Quarterly GFP Inventory Reports, it states that “The Contractor shall provide weekly inventory reports to the ICE Task Manager”. Was it the Govt’s intent to list this weekly deliverable requirement under a quarterly requirement and exclude it from the Deliverable Matrix? |
| Deliverable number 2 , Quarterly Government Furnished Inventory Reports will be corrected in the revised solicitation to read as follows: |
The Contractor shall provide quarterly inventory reports to the ICE Task Manager.”
| 28 |
| IDIQ SOW |
| 6.0 |
| 7 |
| Under Deliverable Number 6, Security Report, what information needs to be included in this deliverable? |
| See answer to question 20. |
| 29 |
| IDIQ SOW |
| 6.0 |
| 8 |
| Under Deliverable Number 9, Transition Plan, it states that the “establishment of a facility for housing hardware, if any” is a transition activity. Will the costs involved with the establishment of a facility for housing hardware be billable to the contract as an ODC? |
| No. The costs for any housing hardware associated with a transition will be paid for by the Government. |
| 30 |
| IDIQ SOW |
| Invoicing |
| 10 |
| Under Invoicing, can the Gov’t clarify the following sentence, “The invoice shall include all costs incurred by the contractor on behalf of the Government, regardless of whether or not those costs have been invoiced by the contractor, any subcontractor, or vendor.”? How does the Gov’t intend for a contractor to submit a monthly invoice with all costs if the contractor has not received a proper invoice from a subcontractor or vendor? |
| It is the responsibility of the Prime Contractor to obtain and verify all invoices with incurred costs of both the Prime Contractor and the Subcontractor before payment can be issued by the Government. |
| 31 |
| IDIQ SOW |
| 4.0 |
| 3 |
| Will the ICE System Lifecycle Management (SLM) Handbook and associated documentation be attached to the RFP? |
| See answer to question 13. |
| 32 |
| IDIQ SOW |
| 8.0 |
| 11 |
| Will the Contractor be required to store sensitive data at their work location? |
| No, sensitive data will not be required to be stored at the Contractor’s work location. |
| 33 |
| IDIQ SOW |
| 9.0 |
| 11 |
| Period of Performance - The period of performance is gapped. Is the correct period of performance April 15- April 14 or March 15 - March 14? |
| The period of performance begins when awarded. The initial period of performance will be for a 12-month period from the award date. |
| 34 |
| IDIQ SOW |
| 6.0, Deliverable 9 |
| 8 |
| Has work already commenced on this project for a proof of concept or prototype? If so, does the current vendor have a transition plan in place for any solutions, architecture or applications currently being considered/accepted by ICE? |
| Work has commenced on an operational production environment. |
| 35 |
| IDIQ SOW |
| 6.0, Deliverable 9 |
| 8 |
| Does the incumbent contractor currently maintain customer hardware and software at its facility? If so, can you provide a list of the equipment? |
| The incumbent has been issued Government Furnished Equipment (GFE) for work purposes, which include laptops, VPN tokens, monitors, keyboards, etc. |
| 36 |
| IDIQ SOW |
| 8.0 |
| 11 |
| Is the initial development of the system to take place outside the DHS infrastructure? If not, will DHS furnish laptops and access to the systems inside the DHS network? If it will take place outside, will a secure location be required to host the system during its development? |
| The system resides on the ICE infrastructure within the DHS One Net. GFE will be provided along with VPN Tokens and IRM Net accounts which allow access to resources needed. |
| 37 |
| IDIQ SOW |
| 3.0 |
| 2 |
| Under the Scope section – Will ICE be providing a list of current applications or development project that already leverage SharePoint today and/or those that have plans to leverage SharePoint within the next iteration of development? |
| All existing applications being considered for this Task are currently leveraging SP and the GSS. |
| 38 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Administrations and operations are mentioned as tasks that the contractor will be required to perform. Does this include traditional O&M tasks, such as installation, upgrade, backup/recovery, etc. that would normally fall under Systems Engineering Branch or Enterprise Operations and/or data center operations responsibility? |
| This does not include the traditional O&M phrased in this question. It includes SP site administration and operations necessary to maintain SP sites. Past performance should reflect any knowledge of the necessary skills above. |
| 39 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| What technologies and products are being used in developing ICECT? For example, is there an existing workflow tool used in ICECT? Is there an existing reporting tool used in ICECT? |
| The ICECT uses the basic suite of development tools that are provided by Microsoft. These include Visual Studio 2008 professional, C#, ASP.net, etc. |
| 40 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| How many systems interface with the ICECT? What are they and are they internal or external to ICE? |
| Currently, no other systems interface with the SP general support system. However, there are production applications that reside within the ICECT, but they currently do not have interfaces to other systems. There are several applications that have discussed interfacing with DHS systems. These applications are the OESIMS and PATS applications. |
| 41 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Does the maintenance of production environment include production support/help desk support? |
| No, the maintenance does not include production support/help desk support. |
| 42 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| What are the operating and support hours for ICECT system? |
| The operating and support hours for ICECT System are 6:00 a.m. - 9:00 p.m. (EST). |
| 43 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Is ICECT an Intranet or Extranet system? Does it have any public facing interface on the Internet? |
| It is currently Intranet; however, we are contemplating a public facing implementation. |
| 44 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Please provide a list and description of all systems and COTS products that are to be supported by this IDIQ? Are all of these systems and COTS products in Production in the same data center? |
| 1.) Office of the Executive Secretariat Information Management System (OESIMS) – Official system of record for official correspondence to the agency |
2.) Electronic Library Management System (ELMS) – system documentation repository 3.) Asst. Secretary Awards System – system used to track Secretary’s award nominations
4.) Performance & Audit Tracking System – System used to track agency audit activities 5.) Intelligence Request for Information (Intel RFI) – system for tracking requests for operational intelligence 6.) Suspension and Debarment Contractor Management System – system used to track contractors/vendors suspended from consideration for ICE awards 7.) There are also a number of InfoPath Forms, Complex WorkFlows, and custom features and solutions All these applications reside within the ICECT environment which resides within the Justice Data Center.
| 45 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Will customization be required on COTS products other than SharePoint? |
| This depends solely on the requirement. |
| 46 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| How many users will have access to ICECT? Is there an estimate on the number of concurrent users? |
| Entire ICE population (22,000+). We do not have an estimate of concurrent users. |
| 47 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| How many users will have access to the SharePoint Portal? Is there an estimate on the number of concurrent users? |
| See answer to question 46. |
| 48 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Is there an existing Enterprise Project Management (EPM) solution being used by ICE? |
We are prototyping a solution utilizing Project Server and SP.
| 49 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| Does ICE have a well-defined records management file plan or will the contractor develop the file plan. If it is already defined can you please share as much as possible? |
| ICE currently has a Records Management Office that is responsible for establishing a records management plan. There are currently no requirements for this plan. |
| What services does the Government anticipate will require 24x7x365 support? |
| There are several extremely visible applications within the ICE Assistant Secretary’s Office that will require additional support in the event of an emergency. Typically, these applications will only require 9:00 a.m. - 5:00 p.m., Monday – Friday support. However, when a crisis arises, additional hours may be required. |
| The pre-solicitation references Microsoft Office SharePoint Server 2007. Is it DHS’s intent to deploy / launch Microsoft SharePoint 2010, which is next release of SharePoint that will be in market in the Q2 timeframe. We understand from Microsoft that DHS will get SharePoint 2010 as part of their signed Enterprise Licensing Agreement. |
| DHS and ICE are entitled to the 2010 version of SharePoint through the terms of the agreement when it becomes available; however, there has been no decision by ICE to upgrade to this version. It is anticipated that at some time in the future the application suite will be upgraded, but the date remains undetermined at this time. |
| Will there be a need to build dashboards / scorecards on SharePoint? |
| This is a popular technology and when the requirements dictate this type of functionality, we will develop dashboards. |
| Will there be specific security clearance required for staff? If so, can DHS provide more detail? The pre-solicitation reference background investigations, but does not address specific security clearances, if applicable. |
| A minimum level of 5C (Secret – Public Trust) is required. All Contractors supporting any given tasks through this contract will be required to complete a DHS public trust background investigation. Task SOWs will indicate when specific clearance levels are required. |
| Where will the system be hosted? |
| The Production ICECT environment is hosted at ICE’s current Data Center. This task does not include supporting the production infrastructure. |
| If the system is hosted at DHS, will the contractor be given administrator access to the system or will we have to work through DHS technical staff? |
| The ICE ICECT infrastructure is hosted at an ICE facility. Contractors will be provide the appropriate levels of access to the SharePoint sites necessary to perform daily activities respective to their roles. Any Central Administration activities must be coordinated with the Application Hosting Section. Contractors on these tasks will also be required to coordinate their activities with other OCIO divisions as necessary. |
| Would the customer consider hosting this solution at a third party commercial DHS accredited datacenter? |
| No. All applications and IT infrastructure are required to be hosted within one of the two DHS Datacenters. Any systems not currently housed within the centers are in the process of developing plans to migrate to one or both of the data centers. |
| What security level is the system initially being implemented (Secret, TS)? |
| See answer to question 53. If a higher level of security is required it will be indicated in the Task Order SOW or as requirements dictate. |
| Our experience at DHS to date has been all SharePoint implementations will only allow SharePoint out of the box modules. Is this the case here or will 3rd party software modules be allowed. |
| ICE supports the use of both custom and third-party software. Custom software is required to adhere to a rigorous assurance process. Third-party applications are required to go through an architectural review and be approved by the ICE OCIO Architecture Division before they can be used. |
| If 3rd party software modules are allowed, what certification process for the modules will be required? |
| Third-party applications are required to go through an architectural review and be approved by the ICE OCIO Architecture Division before they can be used. If the product is not approved for use, another solution must be found. |
| Aside from the Microsoft SQL server that is configured with SharePoint, will the contractor have access to or be allowed to stand up a separate Microsoft SQL Server database? |
| Contractors will be provided with a virtual development environment, as necessary. System requirements would drive similar activities and would need to be approved by the Government or would be at the cost of the Contractor. |
| What project management application do you currently use or are you looking for the contractor to bring one in? |
| Currently, Microsoft Project is the standard software for tracking project activities. The OCIO’s PEO Division is developing an application for tracking project activities. |
| Who is the incumbent? |
| As stated in the pre-solicitation notice, the incumbent is SAIC. |
| Is the incumbent eligible to bid? |
| No, this IDIQ contract is deemed a small business set-aside. |
| 64 |
| IDIQ SOW |
| 8.0 |
| 11 |
| The SOW states " It is preferred that the Contractor’s operating facility should be within the Washington, DC metropolitan area". Is a satellite office in DC acceptable as long as all persons assigned to this contract are located in that satellite office? |
| A satellite office is acceptable. |
| 65 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| What is the size of the current ICECT solution? |
| See answer to question 46. |
| 66 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| How many site collections? |
| Currently, there are 52 site collections ranging from collaboration to application collections. |
| 67 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| How many sites? |
| There are currently 36 Sites. 11 of these sites have not been customized. |
| 68 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| What systems (vendor/application) are currently integrated with ICECT? |
| See answer to question 44 which lists the specific systems. |
| 69 |
| IDIQ SOW |
| 3.0 |
| 2/3 |
| What systems need to be integrated into ICECT? |
| TBD. Once programs identify their business- related requirements, appropriate Task SOWs will be developed that reflect what will be integrated into the ICECT. |
| 70 |
| IDIQ SOW |
| 3.0 |
| 3 |
| It mentions “integrated project schedules”. Will this be developed in MS Project Server and integrated within ICECT? |
| Schedules for tasks will need to be developed. Microsoft Project is the de-facto standard at ICE for the development of project schedules. Each task will require its own schedule, but not necessarily be integrated with an overall ICECT schedule. |
| 71 |
| IDIQ SOW |
| 3.0 |
| 3 |
| It states that “The Contractor shall handle all aspects of the system design and development, installation and conduct performance testing to assure that connections meet specifications.” Does this relate to all software within the environment (Windows Server, SQL Server, and SharePoint Server)? Or only the SharePoint application? |
| From the IDIQ perspective, this refers to all phases of the Systems Development Lifecycle for the specific task that will be bid on. Contractors will not have any responsibility for the day-to-day operations of the ICECT. If the Task SOW requires a Site Administrator, then that individual may have significant interaction with the SharePoint application at the site level for that task. |
| 72 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Does ICE have a DBA and infrastructure resources to support the SharePoint effort or will these resources need to be part of the contractor team? |
| ICE has the appropriate level of DBA and Application hosting support which fall under the boundary of another contract and another section of ICE OCIO. DBA and Infrastructure are not currently roles required for the IDIQ SOW. |
| 73 |
| IDIQ SOW |
| 5.0 |
| 4 |
| It states “The Contractor shall define the technology architecture”. Is this independent of the current ICECT? Or will any changes need to be throughout both the current solution and any new solutions developed? |
| The technology architecture will be required to take into account both the existing architecture and any technical approaches developed for future solutions. Additionally, any recommended technical approach will require sign off and approval by the ICE OCIO Architecture Division before implementation. |
| Will the contractor be required to have a facilities clearance? If so, at what level (secret, TS etc.)? |
| See answer to question 53 for clearance level. |
| 75 |
| IDIQ SOW |
| 6.0, Deliverable 4 |
| 7 |
| States “draft QCP to the COTR within 15 working days of award…”. Table on page 9 states it is due at time of proposal. Please clarify. |
| The QCP is due 15 days after award of the IDIQ. The QCP referenced on pg. 9 refers to each individual task order. These are discrete deliverables. |
| 76 |
| IDIQ SOW |
| 6.0, Deliverable 1 |
| 6 |
| Refers to ‘progress reports’, is that the same as the ‘status reports’ listed in the previous paragraph or are these two different reports? |
| It is referential to the reports listed earlier. |
Deliverable 2
| 6 |
| “Deliverable Number 2: Quarterly GFP Inventory Reports” however the second paragraph under this section refers to ‘Weekly’ reports. Please clarify if this is required Quarterly or weekly? |
| The GFP Inventory Report will be a quarterly deliverable. |
| 78 |
| IDIQ SOW |
| 10.1 |
| 15 |
| Refers to ‘Sections 5.1-5.3’ and ‘Section 4.2’. These sections do not exist in the SOW or task order. |
| The reference in the SOW should read Section 5.0 and Section 4.0. A correction will be reflected in the final solicitation. |
| 79 |
| IDIQ SOW |
| 8.0 |
| 11 |
| ‘Work for each task order under this contract will be performed primarily at Contractor’s facilities.’ What are the physical requirements of the facility? |
| The Contractor will be responsible for determining what physical assets will be necessary at their facility in order to fulfill the requirements listed in the SOW. |
| 80 |
| IDIQ SOW |
| 8.0 |
| 11 |
| ‘Work for each task order under this contract will be performed primarily at Contractor’s facilities.’ What are the telecommunication requirements of the facility? |
| The Contractor will be responsible for determining what physical assets will be necessary at their facility in order to fulfill the requirements listed in the SOW. Any connectivity to the ICE network will be accomplished through the use of GFE. This equipment will include air card connectivity and a VPN but can only be issued to individuals with a clearance and an IRMNET account. |
| 81 |
| IDIQ SOW |
| 8.0 |
| 11 |
| ‘Work for each task order under this contract will be performed primarily at Contractor’s facilities.’ Will the contractor be required to have the proposed facility currently under lease/ownership at time of proposal? |
| Yes, the Contractor is required to propose a facility for performance of the contract. |
| 82 |
| IDIQ SOW |
| 3.0 |
| 2 |
| What specific technologies and tools comprise the ICE Collaboration Tool (ICECT)? |
| MOSS 2007, OCS 2007, SQL Server 2005 EE, SSRS, Integration Services, Analysis Services, Cruise Control, Subversion. The application hosting section also uses an number of other technologies in the hosting environment that do not directly impact this IDIQ SOW. |
| 83 |
| IDIQ SOW |
| 3.0 |
| 2 |
| Can the Government specify the size of the team that currently supports ICECT environment operational and maintenance activities? |
| No. The Offeror will specify the labor mix as part of their solution to the requirement. |
| 84 |
| IDIQ SOW |
| 3.0 |
| 3 |
| The SOW discusses both production and other related environments. Can the Government specify how many environments exist and who owns and maintains those environments? |
| There are five environments; Prod, Contingency, FQT, Dev and independent testing. The application hosting section (AHS) manages the infrastructure for the first 4 the Systems Assurance Branch is responsible for the 5th. The BSS works closely with the AHS in maintaining the Prod, FQT and development environments. |
| 85 |
| IDIQ SOW |
| 3.0 |
| 3 |
| The SOW discusses both production and other related environments. The example Task Order does not address support of the production environment. Will that be a separate Task Order or is that not part of this contract? If production will not be part of this contract can the Government specify who will own and maintain the production environment? |
| The Government owns all the environments. The IDIQ SOW mentions the multiple environments because in the support of future tasks interaction with the various environments will be required. The AHS and other divisions of ICE OCIO are responsible for the operations and maintenance of the environments listed above (question 84) and involves a joint partnership with the AHS and other divisions and sections of ICE OCIO. None of the Tasks under this contract will be for the O&M activities that the AHS currently provides for the various environments. |
| 86 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Can the Government provide a hardware and software inventory of the “production and other related environments”? |
| Yes, see answer to question 13. An attachment containing information regarding the SP architecture will be provided. This image will only contain information for the ICE production ICECT environment. |
| 87 |
| IDIQ SOW |
| 3.0 |
| 3 |
| What is the projected size and scope of the proposed environment? |
| See answer to question 46. |
| 88 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Is this a Greenfield environment (brand new) or is there any content that will need to be migrated in from another version or instance of SharePoint, Files System, or Public Folders? |
| This is not a “Greenfield” environment. The ICECT has been operating in a production capacity since 12/2007. There may be some stand alone instances of SharePoint applications or collaboration sites that may need to be migrated to the ICECT, but those would be separate task orders against this contract. |
| 89 |
| IDIQ SOW |
| 3.0 |
| 3 |
| What are the anticipated types of usage for this SharePoint environment? Team portals, knowledge transfer, shared calendars, etc...? |
| Everything mentioned in this question is possible. The ICECT was established to provide a technically sound solution for improving communication and sharing information between agency staff. |
| 90 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Do you anticipate the need to audit document and content access? |
| Yes. Auditing documents and content access will be required. |
| 91 |
| IDIQ SOW |
| 3.0 |
| 3 |
| How will security access to SharePoint content be managed? |
| By AD groups and SharePoint Security Groups. Currently it is the BSS support staff providing the support for managing groups and access. |
| 92 |
| IDIQ SOW |
| 3.0 |
| 3 |
| What are the requirements for SharePoint content recovery? |
| The application hosting sections provide the disaster recovery and contingency solution. Document and item level recovery is the responsibility of the BSS and site administrators. |
| 93 |
| IDIQ SOW |
| 3.0 |
| 3 |
| What is the expected mechanism to transfer knowledge to the Government? For example, would the Government prefer classroom training and web-based training in addition to training manuals? |
| That approach should be outlined in the training plan for the specific task or the overall task management plan. It depends on the audience and the requirements defined by the program for educating their users. |
| 94 |
| IDIQ SOW |
| 3.0 |
| 3 |
| What tools are currently utilized to support performance testing? |
| Performance testing is not within the scope of either contract at this point. The Systems Assurance Branch provides support for any independent or performance testing, and that support falls under another contract. |
| 95 |
| IDIQ SOW |
| 10.1 (e) |
| 15 |
| Is the contractor responsible for providing the infrastructure to support disaster recovery? |
| No. This is the responsibility of the AHS. |
| 96 |
| IDIQ SOW |
| 3.0 |
| 2 |
| Please describe "existing…ICECT Site". Are these sites out-of-the-box type sites? Are they customized sites? If customized, how were they customized (e.g. SharePoint Designer, Visual Studio including percentage of each). How many site collections exist today? How many total sites exist today? |
| Most of the existing sites are a combination of the out-of-the-box features and custom features and solutions. Visual Studio 2008 is the standard developer tool used. |
52 Site collections exist today.
| 97 |
| IDIQ SOW |
| 3.0 |
| 3 |
| The RFP states that the contractor shall "conduct performance testing". Will the contractor be expected to provide performance testing software and equipment, or will existing ICE resources be available for this purpose? |
| See answer to question 94. |
| 98 |
| IDIQ SOW |
| 4.0 |
| 4 |
| The RFP references a "SharePoint development environment". Is this environment to be supplied by the contractor or the Government? |
| This environment will be provided by the Government. This environment will not be physically located at the contractor’s facility; it will be a virtual environment that is accessible within the ICE intranet. |
| 99 |
| IDIQ SOW |
| 6.0, Deliverable 2 |
| 6 |
| The deliverable number and name references the "Quarterly GFP Inventory Report", while the description references both a quarterly and a weekly report. Also, the deliverable matrix on page 9 does not reference the weekly report. Please, clarify if both reports are required and if so, please update the deliverable matrix accordingly. |
| The GFP Inventory Report will be a quarterly deliverable. |
| 100 |
| IDIQ SOW |
| 6.0, Deliverable 10 |
| 8 |
| Are the following currently on the ICE TRM - Windows Server 2008 R2, Microsoft SQL Server 2008, Microsoft Office SharePoint Server 2007, Visual Studio 2008, Visual Studio 2010, InfoPath 2007, Office Professional 2007? |
| MOSS 2007 & VS 2008 are currently on the TRM. |
| 101 |
| IDIQ SOW |
| 10.0 |
| 11 |
| "All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt" - Please describe the status of the current 508 compliance of the existing SharePoint environment at ICE to include any exemptions that might have been granted for SharePoint and InfoPath are not known to have challenges meeting 508 compliance mandates. |
| Section 508 compliance standards will be provided in the solicitation. |
| Will the qualifications of teaming partners be considered for evaluation or strictly the prime? If yes, will large businesses be permitted as subcontractor teaming partners or must all team members be small under the NAICS code? |
| See answer to question 6. The Prime must be a small business and must address 51% of the task requirements. Teaming should be a consideration for the overall strategy for the proposal. Large businesses will be allowed as subcontractor teaming partners. |
| 103 |
| IDIQ SOW |
| 2.0 |
| 2 |
| Will technical information (# production/test/development servers, # sites, # collections, etc) regarding the existing ICE Collaboration Tool (ICECT) environment be made available to Offerors? |
| Yes. Technical information regarding the existing ICECT environment will be made available to Offerors in the final solicitation. |
| 104 |
| IDIQ SOW |
| 2.0 |
| 2 |
| Will information be provided regarding the existing staff that supports this environment (labor categories/# FTEs, etc)? |
| No. See answer to question 83. |
| 105 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Does “…knowledge of records management 5015.2” refer to DoD 5015.2 STD ? |
| Yes. Knowledge of the RM 5015.2 refers to a working knowledge/experience with the 5015.2 specification. |
| 106 |
| IDIQ SOW |
| 3.0 |
| 3 |
| Will CMMI Level 3 quality certification be considered comparable to or meeting the requirement for knowledge of ICE SLM or is preexisting knowledge of ICE SLM specifically, required? |
| Pre-existing knowledge and experience are required. |
| 107 |
| IDIQ SOW |
| 6.0, Deliverable 4 |
| 7/9 |
| What is meant by “The Contractor shall provide a QCP for this Task Area?” Is a QCP required at the IDIQ Proposal level and then again at the Task Order Proposal level? The Deliverables Matrix on p. 9 suggests only one QCP is required to be submitted and that is for this initial Task Order. Is that a correct interpretation? |
| See answer to question 75. |
| 108 |
| IDIQ SOW |
| 6.0, Deliverable 9 |
| 8 |
| Please confirm whether transition of “all documentation currently in process” will include: |
(a) Existing Security, COOP and DR plans? (b) Existing GFP Inventory? (c) Existing SLAs?
At the IDIQ Level, any transition requirements will be outlined within the Task SOW. No transition at the contract level will be required.
At the task level, “Transition of all documentation currently in progress” means just that -- any documentation we are currently working on will be transitioned from the incumbent to the new contractor. This will include all project, security, SLA’s, system and other documentation the BSS is currently involved in with regard to the task.
No COOP or DR documentation will be transitioned since this documentation falls within the boundary of the AHS.
| 109 |
| IDIQ SOW |
| 6.0, Deliverable 9 |
| 8 |
| What is meant by the “Establishment of a facility for housing hardware", if any? Is the Contractor expected to provide storage facilities for equipment on contractor premises? If yes, how much storage space would be required? |
| This is not applicable to this contract and will be removed. The Contractor will not be responsible for hosting any GFE, server related hardware or storage of any kind. |
| 110 |
| TO SOW |
| 2.4 |
| 4 |
| The second paragraph, first sentence appears to be missing text: “SharePoint application can support “out of the box” and which will require custom development”? |
| A correction will be made in the TO SOW in the final solicitation. Paragraph 2.4 should read as follows: |
These duties will include interviewing clients to determine which requirements the
SharePoint applications can be supported “out of the box” and which will require custom development.
| 111 |
| TO SOW |
| 2.1 |
| 2 |
| Please explain the physical and logical architecture of the existing SharePoint system to include the number of total users, size of content database(s), etc. |
| Architectural diagrams of the ICECT will be provided as attachments in the final solicitation. |
| 112 |
| TO SOW |
| 2.1 |
| 2 |
| How many and how large are the SAN volumes currently supporting the ICE SharePoint environment (e.g. - total storage available per volume, total storage in use, size and speed of disks in each volume, RAID Configuration, etc.)? |
| This type of information does not fall into the scope of this task. |
| 113 |
| TO SOW |
| 2.1 |
| 2 |
| Does ICE have an existing SharePoint Governance Plan and will it be provided as part of the RFP? |
| This document is in progress and will be transitioned to the new Contractor. |
| 114 |
| TO SOW |
| 2.1 |
| 2 |
| Does ICE have existing documentation for the current system and will it be provided as part of the RFP? |
| See answer to question 13. |
| 115 |
| TO SOW |
| 2.2 |
| 3 |
| The Application Support paragraph refers "the following personnel…", yet does not list any personnel types. Please confirm if this is referring to the roles described in the subsequent paragraph, 2.3, Development Support. |
| The roles referred to in the Task SOW are described in the IDIQ SOW, and were formerly in section 2.3 of the Task SOW. |
| 116 |
| TO SOW |
| 2.3 |
| 3 |
| The first paragraph references "Web Designer", while the subsequent paragraphs refer to the role as "Web Developer". Are the “Web Designer” referred to in paragraph 1 and the “web developer” referred to in paragraph 6 meant to refer to the same labor category or two separate labor categories? |
| These are two separate labor categories. One deals with code development, while the other deals with page layouts, HTML and visual presentation, etc. |
| 117 |
| TO SOW |
| 2.3 |
| 3 |
| Which "3rd party plug-in and tools for SharePoint" does ICE currently leverage in the production environment and do they have plans to utilize other 3rd party plug-ins in the future? Is so, which ones are being considered? |
| Third-party tools aren’t always in the production environment. Sometimes these tools assist in the migration of data and are used by developers to ease custom development efforts when the third-party tools essentially results in ICE recreating custom functionality. |
| 118 |
| TO SOW |
| Task 3 |
| 5 |
| The SOW for the IDIQ states that Special Projects will be costed as Firm Fixed Price, though very little detail is provided for the two special projects identified in the SOW for Task Order 1 (287g and ATLAS). Please confirm that the 287g and Atlas projects will indeed be Firm Fixed Priced. If so, request additional details in order to assign reasonable cost estimates. |
| The Government is planning to remove the optional tasks for 287g and ATLAS. The only optional tasks at this time will be the development of Smart Mobile B2E applications and task management system support for the ICE implementation of the Handysoft BizFlow COTS software. |
| 119 |
| TO SOW |
| Task 2 |
| 2 |
| Does ICE have a specific Architecture methodology or would ICE require the contractor to recommend an Architecture methodology? |
| ICE has an Architectural Methodology; however, the Contractor is expected to recommend architectural approaches for solutions that will reside within the ICECT as new requirements are presented. |
| 120 |
| TO SOW |
| 2.3 |
| 3 |
| Do you anticipate the need to display charts/graphs from multiple lists/libraries? |
| This need will be required when the requirements include them. |
| 121 |
| TO SOW |
| 2.3 |
| 3 |
| Who is responsible for performance testing of the applications or will that be part of a separate task order? |
| The ICE Systems Assurance Branch is responsible for performance testing ICE applications. However, this task is responsible for developmental, functional and user acceptance testing. |
| 122 |
| TO SOW |
| 2.3 |
| 3 |
| Will the development and test environment be supplied by ICE or will the Contractor be required to supply the infrastructure |
| See answer to question 98. |
| In regards to Task Order 1, does the Government have an identified resource model for Task Order 1? |
| Not certain what is meant by this question. What type of resource model? Employee, Funding, other? |
| Are there Key Personnel requested for Task Order 1? |
| Yes, Key Personnel will be identified in each Task Order SOW. |
| What is the POP for Task Order 1? |
| One year from the date of award. |
| Will winning Task Order 1, prevent (OCI) teams from winning future task orders? |
| No. Future bidding on all subsequent tasks will be open to all Offerors included in the final (awarded) pool of bidders. |
Is Task Order 1 going to be awarded or is it for cost comparison purposes?
Task Order 1 will be awarded. It will be the initial task for this IDIQ contract.
| If Task Order 1 is going to be awarded, will this contractor act as a central integrator? |
| No. A central integrator is not required on Task Order 1. |
| 129 |
| TO SOW |
| Task 1 |
| 1 |
| Will ICE have a counter part Technical Program Manager to work with Contractor Program Manager, or is the COTR the primary point of contact on all program management activities? |
| ICE will have several technical program managers that will work with contract program managers. The IDIQ/Task COTR will have precedence with regard to contractual issues and will work closely with the Task Program Managers to ensure contractual integrity is maintained. |
| 130 |
| TO SOW |
| Task 1 |
| 3 |
| Is Development Team expected to also have 3rd party integration skills (e.g. integrate SharePoint with legacy mainframe applications)? |
| Yes. The development team is expected to have those skills necessary to develop interfaces to external systems. These more than likely will not be mainframes, but other web, client server, COTS and database applications. |
| Under Task 1, Program Manager (PM), it indicates, “Contractor has capacity to provide resources and support 24x7, 365 days a year.” Is the expectation to provide 2 PMs for 2 8-hour shifts? |
| See answers to question 42 and 50. There may be times when a visible application requires additional time (beyond the standard core hours) to address system related problems. 24 hour support will not be a standard requirement. The daily schedule will only require a single shift. |
| 132 |
| TO SOW |
| 2.3 |
| 3 |
| Is Development Team expected to also have experience around Records Management and implementing Records Management functionality on SharePoint 2007? |
| Not necessarily the development team, but the winning Contractor will be expected to be able to address any requirements associated with records management to at least a level equivalent to that of the 5015.2 specification. |
| 133 |
| TO SOW |
| 2.3 |
| 3 |
| There was mention of design reviews as well as maintaining existing products. Would the contractor be assisting with the deployment and maintenance of these externally developed products? |
| Yes. Assistance with the deployment of externally developed applications will be a part of the activities provided by this initial task order. |
| 134 |
| TO SOW |
| Task 2 |
| 2 |
| Will the contractor be responsible for database support under Task Order 1? If so what is the current database implementation (SQL Server 2005 or 2008)? |
| See answer to question 95. |
| 135 |
| TO SOW |
| Task 2 |
| 2 |
| Are all of the requirements outlined in the task order for the various support roles required? Which roles will be required on start up of contract? |
| The labor categories included as part of the Task Order SOW in the pre-solicitation will be moved to the IDIQ SOW as most tasks will require these types of labor categories. For Task Order 1, it is expected that all of the categories will be required. |
| 136 |
| TO SOW |
| Task 3 |
| 5 |
| The current Task Order allows for work to be performed by the contractor on Special Projects, 287g, and Atlas. Who is the incumbent for these applications and projects? Are the incumbents allowed to compete on this Task Order? |
| See answer to question 118. |
| 137 |
| TO SOW |
| Task 3 |
| 5 |
| What are the backend specs (C#.Net, SQL Server, etc) for 287g and Atlas? |
| See answer to question 118. These areas are no longer applicable. |
| 138 |
| TO SOW |
| 2.2 |
| 3 |
| Application Support - The item indicates that personnel should be provided as listed, however no personnel are listed. Are sections 2.3 through 2.7 meant to be the personnel meant to be the personnel for Application Support? If not, what personnel are required? |
| See answer to question 135. |
| 139 |
| TO SOW |
| 4.3 |
| 6 |
| Both the SOW and Task Order documents state that the contractor will provide software and hardware for the system. Is this to include SharePoint 2007, InfoPath and all related technologies, SQL servers etc.? Or are these supplementary purchases to meet possible requirements in the future? If it is to provide for the hardware platforms and SharePoint, will the contractor need to provide for all of the government licensing of said products from Microsoft? |
| Any hardware and/or software necessary for proper execution of the task will be furnished by the Government. However, the Government will not furnish software or hardware for the contractor’s facility. |
| 140 |
| TO SOW |
| Task 2 |
| 2/4 |
| Is there an existing SharePoint implementation? If so, which version and is it integrated with ICECT? |
| The ICECT is the existing implementation of SharePoint at ICE. |
| 141 |
| TO SOW |
| Task 2 |
| 2/4 |
| One of the tasks is to maintain the ICECT production and other related environments. How many and what are the other related environments? |
| See answer to question 84. |
| 142 |
| TO SOW |
| Task 2 |
| 2/4 |
| One of the requirements is to conduct performance testing to assure that connections meet specifications. Are the specifications documented? If so, where? Is there an established and defined SLA in the specifications? |
| See answer to question 94. |
| 143 |
| TO SOW |
| Task 2 |
| 2/4 |
| It is mentioned that the contractor shall assist in the creation of documentation for the duration of the first phase of the project. Are all the phases of the project identified? If yes, please elaborate on timelines and tasks/deliverables required for each phase. |
| This statement refers to a specific portion of the SLM process. However, documentation support will be required throughout the duration of the System Lifecycle of any supported projects/applications. The ICE SLM Handbook provided with the solicitation will identify those deliverables. |
| 144 |
| TO SOW |
| Task 2 |
| 2/4 |
| Since MS SharePoint is not 5015.2 certified, is there a plan for how should be addressed? |
| Since 5015.2 is a records management specification, the Offeror should be prepared to provide solutions equivalent to the specification within the SharePoint records center as necessary. |
| 145 |
| TO SOW |
| Task 4 |
| 5/7 |
| Is the travel to Seattle and San Jose for requirements gathering, deployment, and/or production support? |
| Travel is for Operations & Maintenance support activities. |
| The task order(s) under this IDIQ contract may fall under one or more of the following contract types: Cost-Plus-Fixed-Fee (CPFF) and/or Firm-Fixed Price (FFP).” What is the contract type on Task Order 1 (i.e. FFP, CPFF)? |
| The contract type of Task Order 1 will be specified in the final solicitation; however, it may be a hybrid containing both types. |
| 147 |
| TO SOW |
| Task 2 |
| 2 |
| ‘Task 2: Program Consulting Support’ specifies labor categories but no real level of effort to indicate how many of each will be required. Will the govt. provide more specific LOE? |
| See answers to question 5, 83, and 104. The Offeror will specify the labor mix as part of their solution to the requirement. |