RFP HSCEDM-09-R-00001(Florence)_2-2-09.pdf

HSCEDM-09-R-00001

TABLE OF CONTENTS

PART I– SECTION A

Solicitation/Contact Form…………………………………………………………. Pg 1

PART I - SECTION B

Supplies or Services………………………………………………………………… Pg 2

PART I – SECTION C

Performance Work Summary……………………………………………………… Pg 8

PART I SECTION D

Packaging and Marking……………………………………………………………… Pg 51

PART I – SECTION E

Inspection and Acceptance…………………………………………………………… Pg 52

PART I – SECTION F

Deliveries of Performance……………………………………………………………. Pg 53

PART I – SECTION G

Contract Administration Data……………………………………………………….. Pg 54

PART I – SECTION H

Special Contract Requirements………………………………………………………. Pg 56

PART II – SECTION I

Contract Clauses……………………………………………………………………….. Pg 60

PART III – SECTION J

List of Documents, Exhibits and Other Attachments………………………………… Pg 76

PART IV – SECTION K

Representation, Certification and Other Statement of Offerors ……………………. Pg 77

PART IV – SECTION L

Instructions, Conditions and Notices to Offerors ……………………………………. Pg 79

PART IV – SECTION M

Evaluation Factors for Award…………………………………………………………. Pg 86

SOLICITATION, OFFER AND AWARD

4. TYPE OF SOLICITATION2. CONTRACT NUMBER 3. SOLICITATION NUMBER

7. ISSUED BY

CODE

8. ADDRESS OFFER TO (If other than Item 7)

ORDER UNDER DPAS (15 CFR 700)

6. REQUISITION/PURCHASE NUMBER

NOTE: In sealed bid solicitations "offer" and "offeror" mean "bid" and "bidder".

NEGOTIATED (RFP)

SEALED BID (IFB)

5. DATE ISSUED

1. THIS CONTRACT IS A RATED RATING PAGE OF PAGES

1 89

C. E-MAIL ADDRESS

EXT.NUMBERAREA CODE

B. TELEPHONE (NO COLLECT CALLS)A. NAME

10. FOR

INFORMATION

CALL:

CAUTION: LATE Submissions, Modifications, and Withdrawals: See Section L, Provision No. 52.214-7 or 52.215-1. All offers are subject to all terms and conditions contained in this solicitation.

(Date)(Hour) local timeuntildepository located in copies for furnishing the supplies or services in the Schedule will be received at the place specified in Item 8, or if hand carried, in the

SOLICITATION

9. Sealed offers in original and

PART IV - REPRESENTATIONS AND INSTRUCTIONS

OTHER STATEMENTS OF OFFERORS

EVALUATION FACTORS FOR AWARD

INSTRS., CONDS., AND NOTICES TO OFFERORS

REPRESENTATIONS, CERTIFICATIONS AND

LIST OF ATTACHMENTS

CONTRACT CLAUSES

PART III - LIST OF DOCUMENTS, EXHIBITS AND OTHER ATTACH.

I

J

K

L

M

SPECIAL CONTRACT REQUIREMENTS

CONTRACT ADMINISTRATION DATA

DELIVERIES OR PERFORMANCE

INSPECTION AND ACCEPTANCE

PACKAGING AND MARKING

DESCRIPTION/SPECS./WORK STATEMENT

SUPPLIES OR SERVICES AND PRICES/COSTS

SOLICITATION/CONTRACT FORM

PART II - CONTRACT CLAUSESPART I - THE SCHEDULE

H

G

F

E

D

C

B

A

SEC. DESCRIPTION

PAGE(S)

(X) DESCRIPTION SEC. (X)

11. TABLE OF CONTENTS

18. OFFER DATE17. SIGNATURE

SUCH ADDRESS IN SCHEDULE.

IS DIFFERENT FROM ABOVE - ENTER

15C. CHECK IF REMITTANCE ADDRESS

EXT.NUMBERAREA CODE

15B. TELEPHONE NUMBER

(Type or print)

AND

ADDRESS

OF

OFFEROR

CODE FACILITY

16. NAME AND TITLE OF PERSON AUTHORIZED TO SIGN OFFER15A. NAME

DATEAMENDMENT NO.DATEAMENDMENT NO.

and related documents numbered and dated):

amendments to the SOLICITATION for offerors

(The offeror acknowledges receipt of

14. ACKNOWLEDGEMENT OF AMENDMENTS

CALENDAR DAYS (%)30 CALENDAR DAYS (%)20 CALENDAR DAYS (%)10 CALENDAR DAYS (%)

(See Section I, Clause No. 52.232.8)

13. DISCOUNT FOR PROMPT PAYMENT

designated point(s), within the time specified in the schedule.

by the offeror) from the date for receipt of offers specified above, to furnish any or all items upon which prices are offered at the price set opposite each item, delivered at the

12. In compliance with the above, the undersigned agrees, if this offer is accepted within ______________ calendar days (60 calendar days unless a different period is inserted

NOTE: Item 12 does not apply if the solicitation includes the provisions at 52.214-16, Minimum Bid Acceptance Period.

OFFER (Must be fully completed by offeror)

IMPORTANT - Award will be made on this Form, or on Standard Form 26, or by other authorized official written notice.

28. AWARD DATE

(Signature of Contracting Officer)

27. UNITED STATES OF AMERICA

25. PAYMENT WILL BE MADE BY

26. NAME OF CONTRACTING OFFICER (Type or print)

CODE

24. ADMINISTERED BY (If other than Item 7)

ITEM

(4 copies unless otherwise specified)

23. SUBMIT INVOICES TO ADDRESS SHOWN IN

41 U.S.C. 253 (c) ( 10 U.S.C. 2304 (c) (

22. AUTHORITY FOR USING OTHER THAN FULL AND OPEN COMPETITION:

21. ACCOUNTING AND APPROPRIATION

20. AMOUNT

19. ACCEPTED AS TO ITEMS NUMBERED

AWARD (To be completed by government)

CODE

02/02/2009

X

ICE/DM/DC-LAGUNA

ICE/Detent Mngt/Detent Contract-LAG

Immigration and Customs Enforcement

Office of Acquisition Management

24000 Avila Road, Room 3104

Laguna Niguel CA 92677

Roberta J. Halls 949 roberta.halls@dhs.gov

425-4848

X

X

X

X

X

X

X

X

X

X

X

X

X

PAGE(S)

Bobbie Wright

AUTHORIZED FOR LOCAL REPRODUCTION

Previous edition is unusable

STANDARD FORM 33 (Rev. 9-97)

Prescribed by GSA - FAR (48 CFR) 53.214(c) jdang Typewritten Text jdang Typewritten Text jdang Typewritten Text jdang Typewritten Text see Section L.8.1. 12:00 P.M. (EST) 03/09/2009 jdang Typewritten Text

ITEM NO. SUPPLIES/SERVICES

QUANTITY

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

2 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F)

FOB: Destination

BASE PERIOD:

The Period of Performance shall commence upon the start date specified in the Notice to Proceed and continue for a period of one year.

0001 DETENTION & FOOD SERVICES IAW THE PERFORMANCE 272655 DA

WORK STATEMENT:

Estimated 747 bed capacity at the Florence

Service Processing Center.

The Government's minimum quantity to be ordered via task order is 373.5 beds per day multiplied by 365 days (i.e. 373.5 x 365 = 136,328 DA).

The Government's maximum quantity to be ordered via task order is 272,655 DA.

This is a fully burdened bed day rate.

Unit of Issue DA is equivalent to Bed-Day.

0002 TRANSPORTATION SERVICE IAW THE PERFORMANCE WORK

STATEMENT:

0002A Estimated Labor Hours for Transportation 220000 HR

Services. This estimate is based on fully burdened labor rates. Unit of Issue of HR is equivalent to Hour.

0002B Mileage Rate (40-48 Passenger Vehicles) 247000 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

0002C Mileage Rate (less than 40 Passenger Vehicles) 302500 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

0002D Estimated Travel Cost inclusive of Lodging and 1 LO

Meals & Incidental Expenses (MI&E)for Detention

Officers exceeding the standard working hours.

Cost is based on actual charges per occurrence, not to exceed the allowable Federal Travel

Regulation rates/costs in effect on the dates of travel. Unit of Issue LO is equivalent to Lot.

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

FAR (48 CFR) 53.110

NSN 7540-01-152-8067

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

3 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F)

0003 Detainee Volunteer Wages for the Detainee Work 96000 DA

Program at $1.00 per day per detainee. Unit of

Issue DA is equivalent to Day.

OPTION PERIOD ONE:

The Period of Performance shall commence upon the expiration of the Option Period One and extend for a period of one year.

1001 DETENTION & FOOD SERVICES IAW THE PERFORMANCE 272655 DA

WORK STATEMENT:

Estimated 747 bed capacity at the Florence

Service Processing Center.

The Government's minimum quantity to be ordered via task order is 373.5 beds per day mutiplied by

365 days (i.e. 373.5 x 365 = 136,328 DA).

The Government's maximum quantity to be ordered via task order is 272,655 DA.

This is a fully burdened bed day rate.

Unit of Issue DA is equivalent to Bed-Day.

1002 TRANSPORTATION SERVICE IAW THE PERFORMANCE WORK

STATEMENT:

1002A Estimated Labor Hours for Transportation 220000 HR

Services. This estimate is based on fully burdened labor rates. Unit of Issue of HR is equivalent to Hour.

1002B Mileage Rate (40-48 Passenger Vehicles) 247000 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

1002C Mileage Rate (less than 40 Passenger Vehicles) 302500 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

1002D Estimated Travel Cost inclusive of Lodging and 1 LO

Meals & Incidental Expenses (MI&E) for Detention

Officers exceeding the standard working hours.

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

4 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F)

Cost is based on actual charges per occurrence, not to exceed the allowable Federal Travel

Regulation rates/costs in effect on the dates of travel. Unit of Issue LO is equivalent to Lot.

1003 Detainee Volunteer Wages for the Detainee Work 96000 DA

Program at $1.00 per day per detainee. Unit of

Issue DA is equivalent to Day.

OPTION PERIOD TWO:

The Period of Performance shall commence upon the expiration of Option Period Two and extend for a period of one year.

2001 DETENTION & FOOD SERVICES IAW THE PERFORMANCE 272655 DA

WORK STATEMENT:

Estimated 747 bed capacity at the Florence

Service Processing Center.

The Government's minimum quantity to be ordered via task order is 373.5 beds per day multiplied by 365 days (i.e. 373.5 x 365 = 136,328 DA).

The Government's maximum quantity to be ordered via task order is 272,655 DA.

This is a fully burdened bed day rate.

Unit of Issue DA is equivalent to Bed-Day.

2002 TRANSPORTATION SERVICE IAW THE PERFORMANCE WORK

STATEMENT.

2002A Estimated Labor Hours for Transportation 220000 HR

Services. This estimate is based on fully burdened labor rates. Unit of Issue of HR is equivalent to Hour.

2002B Mileage Rate (40-48 Passenger Vehicles) 375000 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

2002C Mileage Rate (less than 40 Passenger Vehicles) 302500 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

5 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F)

2002D Estimated Travel Cost inclusive of Lodging and 1 LO

Meals & Incidental Expenses (MI&E)for Detention

Officers exceeding the standard working hours.

Cost is based on actual charges per occurrence, not to exceed the allowable Federal Travel

Regulation rates/costs in effect on the dates of travel. Unit of Issue LO is equivalent to Lot.

2003 Detainee Volunteer Wages for the Detainee Work 96000 DA

Program at $1.00 per day per detainee. Unit of

Issue DA is equivalent to Day.

OPTION PERIOD THREE:

The Period of Performance shall commence upon the expiration of Option Period Three and extend for a period of one year.

3001 DETENTION & FOOD SERVICES IAW PERFORMANCE WORK 272655 DA

STATEMENT:

Estimated 747 bed capacity at the Florence

Service Processing Center.

The Government's minimum quantity to be ordered via task order is 373.5 beds per day multiplied by 365 days (i.e. 373.5 x 365 = 136,328 DA).

The Government's maximum quantity to be ordered via task order is 272,655 DA.

This is a fully burdened bed day rate.

Unit of Issue DA is equivalent to Bed-Day.

3002 TRANSPORTATION SERVICE IN ACCORDANCE WITH THE

PERFORMANCE WORK STATEMENT.

3002A Estimated Labor Hours for Transportation 220000 HR

Services. This estimate is based on fully burdened labor rates. Unit of Issue of HR is equivalent to Hour.

3002B Mileage Rate (40-48 Passenger Vehicles) 375000 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

3002C Mileage Rate (less than 40 Passenger Vehicles) 302500 DH

This is a fully burdened rate inclusive of the

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

6 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F) mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

3002D Estimated Travel Cost inclusive of Lodging and 1 LO

Meals & Incidental Expenses (MI&E)for Detention

Officers exceeding the standard working hours.

Cost is based on actual charges per occurrence, not to exceed the allowable Federal Travel

Regulation rates/costs in effect on the dates of travel. Unit of Issue LO is equivalent to Lot.

3003 Detainee Volunteer Wages for the Detainee Work 96000 DA

Program at $1.00 per day per detainee. Unit of

Issue DA is equivalent to Day.

OPTION PERIOD FOUR:

The Period of Performance shall commence upon the expiration of Option Period Four and extend for a period of one year.

4001 DETENTION & FOOD SERVICES IAW PERFORMANCE WORK 272655 DA

STATEMENT:

Estimated 747 bed capacity at the Florence

Service Processing Center.

The Government's minimum quantity to be ordered via task order is 373.5 beds per day multiplied by 365 days (i.e. 373.5 x 365 = 136,328 DA).

The Government's maximum quantity to be ordered via task order is 272,655 DA.

This is a fully burdened bed day rate.

Unit of Issue DA is equivalent to Bed-Day.

4002 TRANSPORTATION SERVICE IN IAW PERFORMANCE WORK

STATEMENT.

4002A Estimated Labor Hours for Transportation 220000 HR

Services. This estimate is based on fully burdened labor rates. Unit of Issue of HR is equivalent to Hour.

4002B Mileage Rate (40-48 Passenger Vehicles) 375000 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Continued ...

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

UNIT UNIT PRICE AMOUNT

NAME OF OFFEROR OR CONTRACTOR

7 89

CONTINUATION SHEET

REFERENCE NO. OF DOCUMENT BEING CONTINUED

PAGE OF

HSCEDM-09-R-00001

(A) (B) (C) (D) (E) (F)

Unit of Issue DH is equivalent to Mile.

4002C Mileage Rate (less than 40 Passenger Vehicles) 302500 DH

This is a fully burdened rate inclusive of the mileage rate in accordance with GSA Federal

Travel Regulation, equipment, maintenance and fuel costs. Estimated quantity per year.

Unit of Issue DH is equivalent to Mile.

4002D Estimated Travel Cost inclusive of Lodging and 1 LO

Meals & Incidental Expenses (MI&E)for Detention

Officers exceeding the standard working hours.

Cost is based on actual charges per occurrence, not to exceed the allowable Federal Travel

Regulation rates/costs in effect on the dates of travel. Unit of Issue LO is equivalent to Lot.

4003 Detainee Volunteer Wages for the Detainee Work 96000 DA

Program at $1.00 per day per detainee. Unit of

Issue DA is equivalent to Day.

OPTIONAL FORM 336 (4-86)

Sponsored by GSA

SECTION C – DESCRIPTION/SPECIFICATIONS FOR DETENTION,

TRANSPORTATION AND FOOD SERVICE

TABLE OF CONTENTS

I. CONTRACT OBJECTIVES

A.1. ICE Goals…………………………………………………………………………………. Pg 8 A.2.Purpose....…………………………………….…………………………………………. Pg 8 A.3. Contract Objectives-Top Level…………………………………………………………. Pg 8 A.4. Specific Objectives………………………………………………………………………... Pg 8 A.5 Performance Measures……………………………………………………………………. Pg 9 A.6 Partnering Philosophy…………………………………………………………………….. Pg 9 A.7. Constraints………………………………………………………………………………… Pg 10 B. General…………………………………………………………………………………… Pg 10 C. Explanation of Terms…………………………………………………………………… Pg 11 D. Ambiguities……………………………………………………………………………….. Pg 17

II. PERFORMANCE WORK STATEMENT FOR DETENTION AND TRANSPORTATION SERVICES

SUBSECTION 1 – GENERAL ADMINISTRATION, ORGANIZATION, AND MANAGEMENT

A. Quality Control Plan (QCP)………………………………………………………………. Pg 18 B. Quality Assurance Surveillance Plan (QASP)……………………………………………. Pg 18 C. Contractor’s Failure to Perform Required Services………………………………………. Pg 18 D. Performance Evaluation Meetings………………………………………………………... Pg 19 E. Inspection by Regulatory Agencies/Media Requests…………………………………….. Pg 19 F. Contractor’s Employee Manual…………………………………………………………... Pg 19 G. ICE Operations Manual…………………………………………………………………… Pg 19 H. Facility Staffing Plan and Key Personnel…………………………………………………. Pg 19

1. Minimum Staffing Requirements ………………………………………………………. Pg 20

2. Supervisory Staffing……………………………………………………………………. Pg 20

3. Key Personnel…………………………………………………………………………… Pg 20

4. Organizational Chart……………………………………………………………………. Pg 21 I. Employee Standards………………………………………………………………………. Pg 21 J. Training Program………………………………………………………………………….. Pg 21 K. Meetings…………………………………………………………………………………… Pg 21 L. Housing, Health and Medical Care, and Transportation Service

1. Detention Site Standards………………………………………………………………… Pg 21

2. Health and Medical Care……………………………………………………………….. Pg 22

3. Medical Services……………………………………………………………………….. Pg 22

4. Armed Transportation Services………………………………………………………… Pg 23

5. Detention Services (Stationary)………………………………………………………… Pg 25

6. Notification and Public Disclosures……………………………………………………. Pg 26

7. Effectuating Departure of Detainees…………………………………………………… Pg 26

8. Establish and Maintain a Program for Prevention of Sexual Abuse/Assault………….. Pg 26

SUBSECTION 2 – PERSONNEL

A. Minimum Standards of Employee Conduct………………………………………………. Pg 26 B. Minimum Personnel Qualification Standards …………………………………………….. Pg 27 C. Health Requirements for All Detention Officers…………………………………………. Pg 27 D. Random Drug Testing…………………………………………………………………….. Pg 28 E. Contraband Program and Inspection……………………………………………………… Pg 28 F. Removal from Duty……………………………………………………………………….. Pg 28 G. Tour of Duty Restrictions…………………………………………………………………. Pg 29 H. Dual Positions……………………………………………………………………………... Pg 30

(8) i

I. Post Relief…………………………………………………………………………………. Pg 30 J. Personnel Files…………………………………………………………………………….. Pg 30 K. Uniform Requirements……………………………………………………………………. Pg 30

1. Uniforms………………………………………………………………………………… Pg 30

2. Identification Credentials………………………………………………………………. Pg 30 L. Permits and Licenses……………………………………………………………………… Pg 31

1. Business Permits and Licenses…………………………………………………………. Pg 31

2. Licensing of Employees………………………………………………………………… Pg 31

3. Jurisdiction……………………………………………………………………………… Pg 31 M. Encroachment……………………………………………………………………………… Pg 31 N. Work Schedules……………………………………………………………………………. Pg 31

1. Post Work Schedules……………………………………………………………………. Pg 31

2. Starting and Stopping Work……………………………………………………………. Pg 31

3. Recording Presence…………………………………………………………………….. Pg 31

4. Rest Periods…………………………………………………………………………….. Pg 32

5. Work Relief…………………………………………………………………………… Pg 32

SUBSECTION 3 – TRAINING

A. General Training Requirements…………………………………………………………… Pg 32

1. Basic Training Subjects ………………………………………………………………… Pg 32

2. Refresher Training……………………………………………………………………… Pg 33

3. On-the-Job Training……………………………………………………………………. Pg 33

4. Training During Initial 60-Day Period…………………………………………………. Pg 33

5. Basic First Aid and CPR Training……………………………………………………… Pg 34 B. Supervisory Training……………………………………………………………………… Pg 34 C. Proficiency Testing……………………………………………………………………….. Pg 34 D. Certified Instructors………………………………………………………………………. Pg 34 E. Training Documentation…………………………………………………………………... Pg 34

SUBSECTION 4 – FACILITY SECURITY AND CONTROL

A. Security and Control (General)…………………………………………………………… Pg 35 B. Unauthorized Access……………………………………………………………………… Pg 35 C. Direct Supervision of Detainees………………………………………………………….. Pg 35 D. Log Books………………………………………………………………………………… Pg 35 E. Records and Reports……………………………………………………………………… Pg 35 F. Detainee Counts………………………………………………………………………….. Pg 36 G. Daily Inspections ………………………………………………………………………… Pg 36 H. Control of Contraband…………………………………………………………………… Pg 36 I. Keys and Access Control Devices………………………………………………………. Pg 36 J. Control of Chemicals……………………………………………………………………. Pg 36 K. Post Orders………………………………………………………………………………. Pg 36 L. Deviation from Prescribed Schedule Assignments……………………………………… Pg 37 M. Use of Force Policy……………………………………………………………………… Pg 37 N. Use of Restraints Policy…………………………………………………………………. Pg 37 O. Intelligence Information…………………………………………………………………. Pg 37 P. Lost and Found…………………………………………………………………………… Pg 37 Q. Escapes ………………………………………………………………………………….. Pg 38 R. Detainee Funds, Valuables and Personal Property………………………………………. Pg 38 S. Admission and Release of Detainees……………………………………………………. Pg 38 T. Detainee Classification………………………………………………………………….. Pg 38 U. Correspondence and Other Mail…………………………………………………………. Pg 38

SUBSECTION 5 – DETAINEE RIGHTS, RULES, DISCIPLINE, AND

PRIVILEDGES………………..…………………….…………………………………. Pg 38

(8) ii

(8) iii

SUBSECTION 6 – DETAINEE WORK DETAIL...................................................................... Pg 39

SUBSECTION 7 – HEALTH, SAFETY, AND EMERGENCY STANDARDS

A. Disturbances and Safety………………………………………………………………….. Pg 39 B. Evacuation Plan…………………………………………………………………………... Pg 39 C. Injury, Illness, and Reports……………………………………………………………….. Pg 39 D. Protection of Employees…………………………………………………………………. Pg 40 E. Medical Requests …………………………………………………………………………. Pg 40 F. Hospitalization of Detainees……………………………………………………………… Pg 40 G. Emergency Medical Evacuation………………………………………………………….. Pg 40 H. Provide for Special Needs of Female Detainee Population……………………………….. Pg 40 I. Managing Detainee Death or Injury………………………………………………………. Pg 40 J. Sanitation and Hygienic Living Conditions……………………………………………….. Pg 40

SUBSECTION 8 – PROPERTY, EQUIPMENT, AND SUPPLIES

A. General…………………………………………………………………………………… Pg 41 B. Facility, Equipment, Materials, Supplies and Instructions Furnished by the Government……………………………………………………………………………….. Pg 41 C. Equipment, Materials, and Supplies Furnished by the Contractor……………………….. Pg 41 D. Firearms for Armed Detention Services Furnished by the Contractor…………………… Pg 42 E. Body Armor………………………………………………………………………………. Pg 43 F. Detainee Telephone System (DTS)………………………………………………………. Pg 43

III. PERFORMANCE WORK STATEMENT FOR FOOD SERVICE

A. Scope……………………………………………………………………………………… Pg 44 B. Applicable Directives…………………………………………………………………….. Pg 44 C. Performance Requirements………………………………………………………………... Pg 44

1. Menu Planning………………………………………………………………………. Pg 44

2. Subsistence Ordering, Receipt, Storage, Inventory and Accountability…………….. Pg 45

3. Food Preparation…………………………………………………………………….. Pg 45

4. Meal Service…………………………………………………………………………. Pg 45

5. Meal Service-Satellite Service……………………………………………………….. Pg 46

6. Meal Service-Emergency Contingency Plans…………………………………….…. Pg 46

7. Air Flight Meals………………………………………………………………………. Pg 46

8. Cleaning and Sanitation………………………………………………………………. Pg 46

9. Pest Control…………………………………………………………………………… Pg 47

10. Keys, Knife and Tool Control………………………………………………………… Pg 47

11. Food Service Accounting…………………………………………………………….. Pg 47 D. Equipment Maintenance, Repair, and Inventory………………………………………… Pg 47 E. Contractor Personnel……………………………………………………………………… Pg 47 F. Food Service Training…………………………………………………………………….. Pg 48 G. Hours of Operations……………………………………………………………………….. Pg 48 H. Quality Control Program…………………………………………………………………... Pg 49 I. Deliverables………………………………………………………………………………... Pg 49 J. General Information……………………………………………………………………….. Pg 49 K. Security Requirement……………………………………………………………………… Pg 50 L. Performance Requirement ………………………………………………………………… Pg 50

I. CONTRACT OBJECTIVES

The objective of this contract is to obtain services for all oversight management, supervision, and vehicles necessary to provide detention, transportation and food services for the Florence Service Processing Center (SPC), located at 3250 N. Pinal Parkway Avenue, Florence, AZ 85232-9459. The Florence SPC is a Government Owned and Contractor Operated Facility (GOCO).

A.1 U. S. IMMIGRATION AND CUSTOMS ENFORCEMENT GOALS

The United States Department of Homeland Security (DHS), U.S. Immigration and Customs Enforcement (ICE) is responsible for the detention, food, health, welfare, transportation and deportation of illegal aliens in removal proceedings, and aliens subject to final order of removal from the United States. ICE houses detainees in Service Processing Centers (SPC) and other federal, state, local and private facilities.

A.2 PURPOSE

A. 2.1 ICE DRO Mission

The mission of the Detention and Removal Operations Program (DRO) is planning, management, and direction of broad programs relating to the supervision, detention and deportation of detainees who are in the United States illegally. These activities are chiefly concerned with the processing and enforcement of departure from the United States of detainees who have entered the country illegally or have become removable after admission.

In implementing its mission, DRO is responsible for carrying out all orders for the securing and departure activities of detainees who are designated in removal proceedings and for arranging for the detention of detainees when such becomes necessary and prescribed by law.

DRO currently maintains and operates various databases used to process cases located by the U.S. Customs and Border Protection, Investigations, Inspections and other law enforcement agencies. The DRO activities are directly reliant upon these activities. Investigative and Border activities locate aliens who are denied entry or further stay in the United States and whose departure must be enforced.

A.3 CONTRACT OBJECTIVES – TOP LEVEL

A.3.1 A fully controlled, secure, safe and supervised facility and its detainees will be achieved, with no detainee escapes and no unauthorized entries.

A.3.2 The staffing of fully trained, knowledgeable and responsive detention officers (armed and unarmed) and support personnel, including managers, who have proper security clearances and efficiently carry out the law enforcement and administrative duties required by the contract, laws and regulations.

A.3.3 The timely acquiring and/or accomplishing of training, certifications, licenses, drug testing, uniforms, equipment, supplies and vehicles necessary to provide the full range of required detention and transportation services seven (7) days a week, twenty-four (24) hours per day throughout the contract period of performance.

A.4 SPECIFIC OBJECTIVES

A.4.1 Facility Security and Control

The facility is fully guarded and controlled. Access and egress points are fully secured to ensure that no escapes and unauthorized entries occur. Records and reports are maintained and submitted in a timely and accurate manner.

Detainee inspections, counts, handling and supervision are carried out in a timely, courteous and, if applicable, force-appropriate manner. Contraband will be secured, controlled, inventoried and timely reported to the COTR or designated ICE official, as prescribed under the applicable contract.

A.4.2 Health, Safety and Emergency

The facility shall be fully compliant with all applicable health and safety codes and standards. Detainee supervision shall be effective so as to minimize and quickly stop disturbances. Medical services and responses to injuries and illness shall be prompt and provide the proper medical care and attention.

A.4.3 Property, Equipment, Supplies and Information

Government-owned property, equipment, supplies and information shall be safeguarded, timely inventoried, and controlled in accordance with applicable procedures. Firearm usage and storage at facilities shall be in accordance with ICE and state standards and licensing requirements. All valuables, whether Government-owned, contractor-owned, detainee-owned, or contraband, will be properly controlled, secured, managed and released or disposed.

A.4.4 Contractor Employee Training

The Contractor’s employees satisfactorily complete all required trainings on schedule and properly perform their duties during the course of the contract period of performance. The employees’ performance, reports, response to situations, and other duties are in accordance with the standards, procedures, and training that apply to the circumstances at hand.

A.5 PERFORMANCE MEASURES

The following measures are applicable to all Detention and Transportation contracts for detention services at ICE SPCs. Contract may include additional objectives and measures that are relevant and specific to the site for which services are being acquired.

A.5.1 All guard posts must be fully staffed, and patrols and inspections are accomplished in accordance with the contract and applicable standards. No escapes or unauthorized entries shall occur. Records and reports are maintained in an accurate manner and to be submitted on time. Detainee inspections, counts, handling and supervisions are carried out in a timely, courteous and, if applicable, force-appropriate manner.

The contractor’s preventive actions, searches and detection processes shall ensure that all contraband is timely seized, controlled and reported to ICE officials. No loss or misplacement of contraband or other controlled items occur.

A.5.2 No health and safety code violations shall occur within the contract period of performance. Emergency safety plans must be complete, effective and in place. Detainee supervision minimizes and stops disturbances within 1 to 3 minutes following occurrences. Responses to injuries and illness are provided and administered immediately in the cases of emergencies, and within one hour in cases of non-emergency situations.

A.5.3 Government-owned property, equipment, supplies and information are safeguarded, inventoried, and controlled, in accordance with applicable contract requirements and procedures. No loss of property by negligence or theft shall occur. Inventory reports of controlled property are submitted on time, and detainee property is accurately logged, secured and returned.

No accidents or violations of firearm usage occur and weapon storage at facilities shall be in accordance with ICE and state standards and licensing requirements. Firearm safety is exercised and no unauthorized use of firearms occurs.

A.5.4 The Contractor’s employees satisfactorily complete all required trainings on schedule and properly perform their duties during the course of the contract period of performance. The employees’ performance, reports, response to situations, and other duties are in accordance with the standards, procedures, and training that apply to the circumstances at hand. No more than 10% of the contractor’s employees require remedial or repeat training per year due to poor or substandard performance.

A.6 PARTNERING PHILOSOPHY

A major intent of this acquisition is to create a “partnership” between ICE and the Contractor. ICE has structured the contract in a manner that ensures the Contractor’s goals and objectives are in alignment with those of ICE. Superior performance on the Contractor’s part will have both an indirect and direct effect on the accomplishment of ICE’s mission. Within the context of the ICE/Contractor partnership, ICE does not use the terms “partner” and “partnership” as legal terms. The ICE/Contractor partnership will reflect the attributes of an open, collaborative, customer-oriented, and professional relationship. In addition to meeting the program objectives, the contractor is encouraged to:

1. Consistently take steps to understand ICE’s crucial national security mission, its business issues and opportunities, and its responsibilities under Section 287(g) of the Illegal Immigration Reform and Immigrant Responsibility Act;

2. Work collaboratively with other Federal, state and local law enforcement organizations, contractors, Government agencies, and business partners to ensure success; and

3. Performance measures and metrics shall be used extensively to monitor contractor performance. ICE and the Contractor will monitor progress using agreed-upon performance metrics.

A.7 CONSTRAINTS

The following constraints comprise the statutory, regulatory, policy and operational considerations that will impact the contractor. The contractor is expected to become familiar with all constraints affecting the work to be performed.

These constraints may change over time; the contractor is expected to be knowledgeable of any changes to the constraints and perform in accordance with the most current and future versions of the constraints. Constraints include, but are not limited to:

a) Memoranda of Understanding between ICE and individual law enforcement jurisdictions that may apply.

b) Department of Homeland Security Management Directive (HSMD) 11035 - Safeguarding Sensitive but Unclassified (For Official Use Only) Information.

c) Department of Homeland Security Management Directive (HSMD) 11050.2 - Personnel Security and Suitability Program.

d) Post Orders.

e) General Directives.

f) American Correctional Association (ACA) Standards for Adult Detention Local Facilities (most current editions) and the most recent copy of the supplement issued every two years. A copy is obtainable for purchase through the Internet website www.aca.org/store/bookstore/

g) ICE/DHS Officer’s Handbook (current and future editions, as issued).

h) A Guide to Proper Conduct and Relationships with Aliens and the General Public – http://onlineplus.uscis.dhs.gov/lpbinplus/lpext.dll/Infobase/ddm/ddm-1/ddm-10477?f=templates&fn=document-frame.htm#ddm-appendix-32-26-1

i) The ICE/DHS Detention Standards – A copy is obtainable on the Internet website http://www.ice.gov/. In the search icon insert “DRO Detention Standards.”

j) All rules and regulations governing usage of firearms, public buildings and grounds.

k) All regulations provided to the Contractor through the COTR.

l) Computer Security Act of 2002.

m) The Patriot Act of 2001.

n) The Illegal Immigration Reform and Immigrant Responsibility Act (II AIRA), P. L. 104-208.

o) Federal Acquisition Regulation (FAR) and Department of Homeland Security Acquisition Regulation (HSAR).

p) Applicable facility codes, rules, regulations and policies.

q) Applicable Federal, state and local labor laws and codes.

r) Applicable Federal, state and local firearm laws, regulations and codes.

s) Alignment with external sources (e.g. state and local law enforcement organizations).

t) Pre-clearance approvals are required for access to ICE field staff, facilities and information.

u) All applicable environmental requirements, including Executive Orders and Management Directives.

v) DHS Non-Disclosure Agreement Requirements.

w) Organizational Conflict of Interest Provisions.

Current and future editions/versions of the documents listed above apply.

B. GENERAL

In housing detainees, the Contractor is required to perform in accordance with the current and future editions of the ICE Detention Standards, American Correctional Association (ACA), Standards for Adult Local Detention Facilities (ALDF), and Standards Supplement, Standards for Health Services in Jails, National Commission on Correctional Health Care (NCCHC), and state and local laws on firearms for California. Some ACA standards are augmented by ICE policy and/or procedure. In cases where other standards conflict with DHS/ICE Policy or Standards, DHS/ICE Policy and Standards prevail. ICE Inspectors will conduct periodic and unscheduled inspections of the facilities to assure compliance of the aforementioned standards. In addition, the Contractor shall provide full and complete cooperation for any request or investigation conducted by the Government.

Florence SPC operates at an operational capacity of 747 detainees. For the purposes of this contract, the Government reserves the right to populate the facility utilizing a 10% increase of the operational capacity without http://www.aca.org/store/bookstore/ http://onlineplus.uscis.dhs.gov/lpbinplus/lpext.dll/Infobase/ddm/ddm-1/ddm-10477?f=templates&fn=document-frame.htm#ddm-appendix-32-26-1 http://onlineplus.uscis.dhs.gov/lpbinplus/lpext.dll/Infobase/ddm/ddm-1/ddm-10477?f=templates&fn=document-frame.htm#ddm-appendix-32-26-1 http://www.ice.gov/ additional cost to the Government.

Detainees are classified as High (Level 3), Medium (Level 2), or Low Risk (Level 1). The Contractor shall provide a minimum of one Detention Officer of the same gender as the detainees on each post. Contractor shall be responsible for detainee record keeping services and personal property in accordance with Subsection 4 of the Performance Work Statement (PWS). The Contractor shall create and update the records and the Government will store the records at the end of the contract. All records will remain the property of the U.S. Government.

The Contractor shall provide stationary detention services on demand by the Contracting Officer’s Technical Representative (COTR), Contracting Officer (CO), and/or an ICE-designated official and shall include, but will not be limited to, escorting and guarding detainees to medical or doctor’s appointments, court hearings, ICE interviews, transporting to designated detention facilities, and any other locations requested by the COTR, CO, and/or an ICE-designated official. Such services will be performed by qualified detention officer personnel employed by the Contractor under its policies, procedures, and practices. The Contractor shall agree to augment such practices as may be requested by ICE to enhance specific requirements for security, detainee monitoring, visitation, and contraband control. It is imperative that assigned posts are properly covered at all times or as deemed required and necessary by the Government. Public contact is prohibited unless authorized in advance by the COTR or an ICE-designated official.

The Contractor shall provide its own fully operational and well-maintained equipment and supplies that pertain to its own business enterprise. Business activities may include replacing equipment, vehicles, and manpower to ensure full service at the Florence Service Processing Center.

C. EXPLANATION OF TERMS

Administrative Contracting Officer (ACO) - ICE employee responsible for contract compliance, contract administration, cost control, property control, and reviewing Contracting Officer’s Technical Representatives (COTR) assessment of Contractor’s performance.

Administrative Segregation - A form of separation from the general population used when the continued presence of the detainee in the general population would pose a threat to life, property, self, staff, or other detainees or to the security or orderly running of the facility. This housing status also includes detainees who require protective custody, those who cannot be placed in the local population because they are en route to another facility (holdovers), those who are awaiting a hearing before a disciplinary panel, and those requiring separation for medical reasons. A unit of housing for detainees whose continued presence in the general population poses a serious threat to life, property, self, staff, or other inmates.

Adult detainee - Any detainee eighteen (18) years of age or older or anyone adjudicated in a criminal court to constitute an adult.

Adult Local Detention Facility (ALDF): A facility which detains persons over the age of 18.

Alien - Any person who is not a citizen or native of the United States.

American Correctional Association (ACA) - The American Correctional Association is the oldest and largest international correctional association in the world. ACA serves all disciplines within the corrections profession and is dedicated to excellence in every aspect of the field.

Assistant Field Office Director (AFOD) - ICE senior officer in charge of the Service Processing Center (SPC).

Bed-Day - The total billable cost to the Government to maintain and house one detainee for one day. Bed-day means day in or day out and all days in between. The Contractor may charge for day of arrival or day of departure, but not both.

Bed-Day Rate - The rate charged for each individual detainee per day. Bed-day rate is an all-inclusive burdened rate to include all costs inclusive of direct costs, indirect costs, overhead and profit necessary to provide the detention and food service requirements described in the PWS.

Body cavities - Body cavities include the mouth, ears, nostrils, vagina, and rectum.

Booking - A procedure for the admission of a DHS detainee, which includes searching, fingerprinting, photographing, medical screening, and collecting personal history data. Booking also includes the inventory and storage of the detainees accompanying personal property.

Bureau of Prisons (BOP) - The United States Federal Bureau of Prisons protects society by confining offenders in the controlled environments of prisons and community-based facilities that are safe, humane, cost-efficient, and appropriately secure, and that provide work and other self-improvement opportunities to assist offenders in becoming law-abiding citizens.

Classification - A process for determining the needs and requirements of those detainees for whom confinement has been ordered and for assigning them to housing units and programs according to their needs and existing resources.

Contraband - Items that pose a threat to the security of people or property. A contraband item fits into either the category of hard or soft contraband as defined below:

a. Hard Contraband: Any item that is inherently dangerous as a weapon or tool of violence, e.g., a knife, explosives, a “zip gun,” brass knuckles. Because hard contraband presents an immediate physical threat in or to the facility, a detainee found in possession of hard contraband could face disciplinary action or criminal prosecution.

b. Soft Contraband: Any item that presents a nuisance, which does not pose a direct and immediate threat to an individual’s safety. None-the-less, soft contraband has the potential to create dangerous or unsanitary conditions in the facility, such as excess papers that create a fire hazard, food items that are spoiled or retained beyond the point of safe consumption, etc.

Contracting Officer (CO) - ICE employee empowered to award, amend, administer, and terminate contracts.

Contracting Officer’s Technical Representative (COTR) - ICE employee(s) designated and authorized by the Contracting Officer to monitor all technical aspects of the contract, certify invoices for payment, and assist in administrating the contract.

Contractor - The firm, individual, or entity following contract award, with whom ICE enters into this contract.

The provider of services described in the Performance Work Statement (PWS).

Contractor Employee - An employee of a private Contractor hired to perform a variety of detailed services within the detention facility.

Control Room - Integrates all internal and external security communications networks within a secure room.

Activities conducted within the control room have a critical impact on the institution’s orderly and secure operation.

Credentials - Documents providing primary source verification including education, training, licensure, experience, board certification, and expertise of an employee.

Department of Homeland Security (DHS) - A department of the United States Government, which includes U.S. Immigration and Customs Enforcement (ICE).

Department of Justice (DOJ) – A department of the United States Government, which includes the Executive Office of Immigration Review (EOIR), the Federal Bureau of Investigation (FBI), and the Federal Bureau of Prisons (BOP), and the U.S. Marshals Service (USMS).

Designated Service Official - An employee of U.S. Immigration and Customs Enforcement designated in writing by ICE Officer-In-Charge (OIC) to represent ICE on matters pertaining to the operation of the facility.

Detainee - Any person confined under the auspices and the authority of any federal agency, primarily U.S.

Immigration and Customs Enforcement (ICE). Many detainees have substantial and varied criminal histories.

ICE reserves the right to place detainees in the Contractor’s detention site who are confined under the auspices and the authority of ICE or any other federal agency.

Detainee Day - is day in or day out and all days in between. The contractor may charge for the day of arrival or day of departure but not both.

Detention Officers - Contractor’s uniformed staff members responsible for the security, care, transportation, and supervision of detainees during all phases of activity in a detention facility. The officer is also responsible for the safety and security of the facility.

Detainee Records - Information concerning the individual’s personal, criminal and medical history, behavior, and activities while in custody, including, but not limited to:

1. Detainee, Personal Property

2. Receipts, Visitors List, Photographs

3. Fingerprints, Disciplinary Infractions

4. Actions Taken, Grievance Reports, Medical

5. Records, Work Assignments, Program Participation

6. Miscellaneous Correspondence, etc.

Detention and Removal Operations (DRO) - A division of ICE, whose mission is the planning, management, and direction of broad programs relating to the supervision, detention, and deportation of detainees who are in the United States illegally.

Detention Standards Compliance Unit (DSCU) - The purpose of the Detention Standard Compliance Unit (DSCU) is to develop and prescribe policies, standards, and procedures for ICE detention operations and to ensure detention facilities are operated in a safe, secure, and humane condition for both detainees and staff.

Direct Supervision - A method of detainee management that ensures continuing contact between detainees and staff by posting an officer(s) inside each housing unit. Officers in general housing units are not separated from the detainees by a physical barrier. Officers provide frequent, non-scheduled observation of and personal interaction with detainees.

Directive - A document issued by the U.S. Government and signed by the President, Departmental Secretary, or an Assistant Secretary that establishes policy, delegates authority, and/or assigns responsibilities.

Disciplinary Segregation - A unit housing detainees who commit serious rule violations.

Division of Immigration Health Services (DIHS) - A unit within the U.S. Public Health Service dedicated to providing medical services for ICE facilities.

Emergency - Any significant disruption of normal facility procedure, policy, or activity caused by riot, strike, escape, fire, natural disaster, or other serious incident.

Emergency Care - Care for an acute illness or unexpected serious health care need that cannot be deferred until the next scheduled sick call.

Employee - Refers to a person employed by the Contractor.

Entry on Duty (EOD) - The first day the employee begins performance at a designated duty station on this contract.

Executive Office of Immigration Review (EOIR) - An agency of the Department of Justice.

Facility - The physical plant and grounds in which the Contractor’s services are operated.

Facility Administrator - The official, regardless of local title (e.g., jail administrator, Facility Director, superintendent), who has the ultimate responsibility for managing and operating the contract detention facility.

The qualifications for the holder of this office shall be consistent with ACA standards.

Federal Bureau of Investigation (FBI) - An agency of the Department of Justice.

Federal Bureau of Prisons (BOP) - An agency of Department of Justice.

First Aid - Health care for a condition that requires immediate assistance from an individual trained in first aid care and the use of the facility’s first aid kits.

Flight Operations Unit (FOU) - The FOU, located in Kansas City, MO, is the principal mass air transportation and deportation coordinating entity within DRO. It manages Government and contract flights to the southern tier of the United States, Caribbean, and northern South America and orchestrates DRO flight standardization and safety. It works in coordination with Justice Prisoner and Alien Transportation System.

Government - Refers to the United States Government.

Grievance - A written complaint filed by a detainee concerning personal health/welfare or the operation and services of the facility.

Health Authority - The physician, health administrator, or agency on-site that is responsible for health care services pursuant to a written agreement, contract, or job description.

Health Care - The action taken, preventive and therapeutic. To provide for the physical and mental well being of the detainee population. Health care may include medical services, dental services, mental health services, nursing, personal hygiene, dietary services, and environmental conditions at the facility.

Health Care Personnel - Duly licensed individuals whose primary duties are to provide health services to detainees in keeping with their respective levels of health care training or experience.

Health Unit (HU) - The physical area in the facility and organizational unit set-aside for routine health care and sick call. The HU is the designated part of the facility for the delivery of care to detainees on an ambulatory or observation basis.

Immediate Relatives - Spouses, children (including stepchildren and adopted children) and their spouses, parents (including stepparents), brothers and sisters (including stepbrothers and sisters and half-brothers and sisters) and their spouses.

Immigration and Customs Enforcement (ICE) - A law enforcement agency within the U.S. Department of Homeland Security.

Immigration & Customs Enforcement Officers – ICE Officers such as Supervisor Detention and Deportation Officer (SDDO), Supervisory Immigration Enforcement Agent (SIEA), Immigration Enforcement Agent (IEA), and Deportation Officer (DO).

Incident Report - A written document reporting an event (e.g., minor disturbances, officer misconduct, any detainee rule…