Attachment_1_Statement_of_Work_Rev_1.pdf

Attachment 1 – Statement of Work (SOW)

U.S. Department of Homeland Security U.S. Customs and Border Protection

Statement of Work For

Office of Training and Development CBP Leadership Institute

Table of Contents

1. Background

2. Scope

3. Specific Tasks

4. Deliverables

5. Government Furnished Equipment

6. Place of performance

7. Period of Performance

8. Security

9. Staffing Requirements

1. Background

U.S. Customs and Border Protection (CBP)1 is the unified border agency within the Department of Homeland Security (DHS)2 charged with the management, control, and protection of our Nation's borders at and between the official ports of entry.

CBP, like many other federal agencies, is facing a significant number of potential vacancies in key positions. To address this issue, CBP has designated several advanced leadership training programs to be part of the agency’s leadership development strategy. These programs give CBP the opportunity to address the specific developmental needs of high performing individuals and increase the agency’s capacity to the put the right people into leadership positions within the agency.

2. Scope

The purpose of this Contract is to procure services for developing the CBP Leadership Institute (CBP LI). The purpose of CBP LI is to provide a comprehensive and systematic means of preparing high potential top-level managers for increased levels of responsibility in CBP. CBP LI will provide a rigorous graduate level program of study designed to develop a broad perspective on management and leadership issues in a law enforcement organization, and cultivate strong abilities in the Office of Personnel Management’s (OPM) Executive Core Qualifications (ECQs): Leading Change, Leading People, Results Driven, Business Acumen, and Building Coalitions/Communication.3

The participants in the CBP Leadership Institute will be a cross-functional mix of senior managers (GS-15s). This audience diversity enhances the opportunities for implementing change and integration both within and outside the classroom. Participants will be learning and applying the change initiatives across organizational lines, thus spreading the message to the rank and file. The participant mix will also reinforce networking opportunities among senior managers. At the completion of the program, participants will be expected to perform successfully in key leadership positions at the GS-15 level.

The services provided by the Contractor shall include all course and curriculum design, staff support and instructional faculty, delivery of course modules, coaching, assessments, program faculty, program and participant evaluations, lodging and meals.

The Contractor shall provide the following services in compliance with this Statement of Work:

2.1. Design and implement CBP LI for delivery over a five month period. Participants will attend 25 days of formal residential academic instruction interspersed with application activities. The principal focus of the academic portion will be to develop a broad

1 http://www.cbp.gov/xp/cgov/about/ 2 http://www.dhs.gov/about-dhs 3 http://www.opm.gov/policy-data-oversight/senior-executive-service/executive-core-qualifications/ perspective on management and leadership issues in a law enforcement organization and to cultivate strong abilities in the OPM ECQs. It is critical that the focus of the program content be at the graduate level and on leading in a law enforcement environment with material, examples, case studies, etc. set in this environment.

2.2. Deliver up to three cohort sessions per year training approximately 25-40 senior managers from all functions and geographic areas of CBP in each cohort. The actual number of CBP LI cohorts and participants will vary depending upon the agency’s workforce analysis and funding. Participants will be at the GS-15 level and will hold positions such as Division Director, Assistant Port Director, and Patrol Agent in Charge.

2.3. Provide all faculty for program instruction. Contractor should have a strong affiliation with an accredited college or university. Faculty should have experience teaching at the graduate level.

2.4. Co-facilitate some sessions with CBP subject matter experts and coach CBP subject matter experts to deliver course content.

2.5. Provide all program materials for instructors and participants. At the conclusion of the program, all program materials will become the property of US Customs and Border Protection.

2.6. Provide professional coaches who are either certified or master certified by the

International Coaching Federation or equivalent in relevant experience. The coaches shall meet with participants during classroom sessions to assist with application activity identification and to help participants apply classroom learning on the job, create a peer coaching process, and facilitate peer coaching sessions which can be conducted via telephone between classroom sessions.

2.7. Serve as advisors to participants in identifying application activities to enhance the application of material learned in the classroom.

2.8. Establish and implement an evaluation process for gathering feedback on participant performance, program components and content, instruction, and peer feedback.

2.9. Provide lodging, meals and classroom facilities at an executive-level residential training facility for all participants, or host the training sessions at CBP’s facility in Harpers Ferry, WV. Determination of location will be based on best value to the government once the contract has been awarded.

3. Specific Tasks

3.1 Task 1 – Overall Course Design and Curriculum

CBP proposes to model the CBP Leadership Institute after executive development programs used widely and successfully by major public and private companies throughout the country.

The CBP Leadership Institute will be comprised of a residential academic component interspersed with application activities.

3.1.1 Course Design and Curriculum

The curriculum should be at the graduate level of study and should provide a multi-disciplinary approach to leadership issues with emphasis on leading in a law enforcement environment and cultivating strong abilities in the OPM ECQs.

3.1.1.1 The final curriculum will be developed in consultation with CBP upon contract award. However, contractors should present a draft curriculum outline as part of their proposal with each week’s agenda and proposed modules of instructing in their proposals, with the rationale for their approach and the justification for their design.

3.1.1.2 The 25 days of residential training should be integrated to ensure continuity between sessions and should not be stand alone sessions.

3.1.1.3 The 25 days of residential training should not be consecutive and should be completed over five months (see tables 1 and 2 for sample schedules).

Table 1 Three 8-Day Sessions FY14/15

COHORT #1 COHORT #2 COHORT #3

Weeks 1&2 March 11- 20, 2014 June 10-19, 2014 October 7-16, 2014 Weeks 3&4 May 13-22, 2014 August 19-28, 2014 December 2-11, 2014

Weeks 5&6 July 15-24, 2014 October 28- November 6, 2014

February 3-12, 2015

Table 2 Two 10-Day Sessions, One 5-Day Session FY14/15

COHORT #1 COHORT #2 COHORT #3

Weeks 1&2 March 10-21, 2014 June 9-20, 2014 October 6-17, 2014 Weeks 3&4 May 12-23, 2014 August 18-29, 2014 December 1-12, 2014

Week 5 July 14-18, 2014 October 27-31, 2014 February 2-6, 2015

3.1.1.4 Proposals should include a schedule of study with the rationale for the particular schedule proposed. The schedule of study should be in a table format outlining each week and identifying the length of time between weeks.

3.1.1.5 Proposals should include a discussion of the instructional techniques to be used. The relative emphasis of case studies, lecture, simulation exercises, role-playing and application activities should be described. Contractors should only describe the instructional techniques that will be used for this effort and how they will be used.

3.1.2 Program Learning Elements

3.1.2.1 The contractor shall design and implement the program using a mixture of the following elements. For all of the elements, the greatest emphasis should be placed on experiential learning in a law enforcement environment.

Classroom instruction Individual, Group/Team, Intact Work team Facilitated Peer Coaching Case studies/simulations Assessments of Participants, i.e., 360 assessments (pre and post) Application activities Mentoring by a formally designated government-provided mentor (6-10 mentors per cohort)

3.1.3 Application Activities

To enhance application of material learned in the classroom component, participants will conduct application activities between class sessions. The contractor faculty/coaches will serve as advisors to the participants’ activities.

3.1.4 Coaching

3.1.4.1 The contractor shall provide professional coaches who are either certified or master certified by the International Coaching Federation or equivalent in relevant experience.

3.1.4.2 The coaches shall meet with participants during classroom sessions to assist with application activity identification and to help participants apply classroom learning on the job.

3.1.4.3 A peer coaching process should be established.

3.1.4.4 Contractor will facilitate peer coaching sessions which can be conducted via telephone between classroom sessions.

3.1.4.5 The contractor faculty will provide the CBP Program Manager and the participants with participant feedback at the conclusion of each peer coaching session.

3.2 Task 2 – Evaluation

The program should be evaluated at the end of each residential training session and participants in the program must be provided with periodic feedback regarding their performance during the program.

3.2.1 Program Evaluation and Improvement

3.2.1.1 Contractor should be constantly evaluating the quality of instruction and content to ensure that it meets the needs of participants and the needs of the organization.

3.2.1.2 Using feedback from participants and the organization, the contractor should be prepared to make improvements and changes to the program on an ongoing basis.

3.2.1.3 Contractor will participate in quarterly meetings with CBP staff to discuss program improvements and modifications.

3.2.2 Participant Evaluation Component

3.2.2.1 The contractor will establish and implement a process for gathering faculty feedback during each week of the program. The contractor will provide the CBP Program Manager with feedback on each participant’s performance at the conclusion of each academic week.

3.2.2.2 The contractor will establish and implement a process for gathering peer feedback during each week of the program and feedback on coaching calls.

3.3 Task 3 – Faculty Requirements

3.3.1 Affiliation with accredited college and/or university

To ensure the Offeror has the infrastructure and on-board bench strength to adapt quickly to the changing needs of CBP and the participants, strong affiliation with an accredited college and/or university is required.

3.3.1.1 With this strong affiliation, the majority of the faculty for the program should be from the accredited college and/or university and have taught at the graduate level in a university setting.

3.3.2 Experience in leadership and management education at the graduate level

As the quality of the course of instruction will depend largely on the quality of the instructors, the contractor shall assemble a highly qualified faculty with considerable experience in leadership and management education at the graduate level.

3.3.3 Faculty Vita

Proposals should include vita for all proposed faculty and evidence of their availability and willingness to participate in the program. The vita should be no more than two pages and include the following:

Work history Education Certifications (if applicable) Field of expertise Publications Accomplishments

3.3.4 Letter of Commitment

Proposals should include a letter of commitment from each proposed faculty stating that they are committed to participating in the program.

3.3.5 Familiarity with federal government and law enforcement

While faculty familiar with federal government and law enforcement is preferred, it is seen as secondary to their strengths as leading experts in leadership and management education. However, the faculty should, at a minimum, have the ability to modify content to frame it in a law enforcement context.

3.3.6 Attendance of a two day CBP Orientation with site visit

All contractor faculty and staff will be required to attend a two day orientation on CBP, including a site visit, to become familiar with the organization, in preparation for instructing the program.

3.4 Task 4 – Academic Component

Rigorous graduate-level instruction should be delivered in a residential facility. The principal focus of the academic program will be to develop a broad perspective on management and leadership issues in a law enforcement organization and to cultivate strong abilities in the OPM ECQs.

3.4.1 Graduate Level Content

It is critical that the focus of the program content be at the graduate level and on leading in a law enforcement environment with material, examples, case studies, etc. set in this environment. In addition, the program will be used as a management tool for change, helping senior leadership to institutionalize new behaviors, practices, cultures, and values on an organization-wide basis.

3.4.1.1 As a result, the curriculum should be agile, allowing for change and modification based on organizational needs.

3.4.2 Paragraph 3.4.2 formerly Continuing Education Units is hereby deleted.

3.5 Task 5 – Past Performance

The contractor shall present evidence of past performance, including the extent to which the Offeror is experienced in delivering high-quality programs of advanced education to working professionals.

3.5.1 Evidence of Previous Programs

Contractor should provide evidence of at least three previous programs, delivered within five years, which are closest in design to the CBP Leadership Institute.

The evidence of past performance should be in a table format and include the following:

Project Title Organization Name Point of contact with phone number (CO/COTR/PM) Period of performance Project description Major accomplishments Total contract value Contract type Major subcontractors ($500,000 or more)

4. Deliverables

4.1 Number of Programs to be Delivered

When the contract is awarded and the curriculum has been finalized, the contractor shall deliver up to three full programs per year. The exact number of programs each year will be based on agency’s workforce analysis and funding.

4.2 Documents to be delivered

The contractor will provide the following materials for all programs. One copy of the materials should be provided to the Program Manager and or COR one week before each classroom session.

Classroom materials and handouts Books and articles for participants, mentors, CBP Staff, and invited guests Leadership assessments for all participants Other materials needed to support non-classroom learning, e.g., coaching

At the conclusion of the program, all classroom materials and handouts become the property of US Customs and Border Protection.

4.3 Consumables for all participants

The contractor is responsible for providing a full breakfast, full lunch, afternoon snack and full dinner for participants. [Contractor will be responsible only if the training is hosted at their facility.]

4.4 Design and Delivery of classroom training

4.4.1 The contractor shall design and deliver the agreed-to classroom sessions.

4.4.2 Sessions should be ten hours in length (including lunch), Monday through

Thursday and six hours in length on Friday. Depending upon the needs of the program, the session may begin Sunday evening.

4.4.3 Lunch will be for one hour at an established time agreed by the contractor and

CBP COR.

4.4.4 Class dates will be determined on a yearly basis between the contractor and the

CBP COR.

4.4.5 Throughout the academic training, Contractor will be expected to host evening sessions conducted by CBP executives and staff lasting no more than two hours per session. Contractor is responsible for providing space, setting up and tearing down all sessions. [Contractor will be responsible only if the training is hosted at their facility.]

4.5 Curriculum Development

4.5.1 Contractor will be responsible for developing a graduate level curriculum to give participants a broad perspective on management and leadership issues in a law enforcement environment.

4.5.2 Contractor will designate a single point of contact responsible for handling all curriculum and course development.

4.6 Management of Logistics

4.6.1 CBP will manage all logistics related to coordinating identification of, and travel for, program participants, guest speakers, and visitors.

4.6.2 Contractor will manage all other logistics (scheduling facility, faculty, producing materials, etc.) required for course delivery and evaluation.

4.7 Evaluation of Program and Participants

4.7.1 At the end of each week-long session, contractor will conduct a thorough evaluation of program content, instruction, participants, and facility, and make necessary adjustments before the next course offering.

4.7.1.1 Contractor shall submit all program evaluations, participant evaluations, and peer evaluations within two weeks of course end date.

4.7.1.2 Contractor shall submit all peer coaching evaluations within two weeks of peer coaching sessions.

5. Government Furnished Equipment

There is no Government Furnished Equipment.

6. Place of performance

6.1 Program Development

During program development, contactor will meet with CBP subject matter experts as needed by phone and in person at 1717 H Street, NW, Washington, DC 20229. Some meetings may occur at the contractor’s location. Residential delivery will occur at the location approved at time of contract award.

6.2 Program Delivery

In conformance with accepted principles of adult education, the program of study should be conducted primarily at a dedicated residential instructional facility. Individual coaching and peer coaching may occur by telephone.

The contractor should be prepared to deliver the training in one of the following locations:

6.2.1 Contractor Hosted Facility

The contractor shall identify a facility in their proposal.

6.2.1.1 The facility should be an executive level facility and should include modern classrooms with audiovisual capabilities, break-out rooms, wireless internet access, and a computer facility.

6.2.1.2 The space should be available for program activities in the evening.

6.2.1.3 Contractor will be responsible for lodging, meals, breaks, and classroom facilities.

6.2.1.4 Contractor should include photos of proposed lodging, classroom, and dining facilities as part of their proposal.

6.2.1.5 Contractor should also include a commitment letter from the facility stating that the facility is available for the training.

6.2.2 CBP Hosted Facility

Global Borders College, Advanced Training Center, Harpers Ferry, WV. The Global Borders College is CBP’s 60,000 square foot training facility which houses six modern classrooms and break-out rooms with customized audiovisual capabilities, a computer lab, and several conference rooms. Contractor will not be responsible for lodging, meals or classroom facilities if this location is used.

The Global Borders College is located at:

440 Koonce Road Harper’s Ferry, WV 25425

6.2.3 Identification of Training Facility

The location of the training will be determined by best value to the government once the contract has been awarded.

Offerors should provide proposals and cost estimates for hosting the training at both the contractor hosted facility and the CBP facility.

7. Period of Performance

The first course offering will begin within nine months of contract award (exact dates to be negotiated between CBP and contractor). At least one program per year will be held in each subsequent year of the contract with exact dates to be negotiated between CBP and contractor.

8. Security

The contractor will comply with the administrative, physical, and technical security controls to ensure that CBP security requirements are met. All faculty members and staff will be required to sign a non-disclosure agreement. See FAR Clauses I.23 Security Procedures (page 14) and I.26 Special Security Requirement (page 18) on “Attachment 2 – FAR/HSAR Clauses”

9. Staffing Requirements

The contractor (including staff and faculty) should be experienced in instructional systems design, adult learning principles, and facilitation, especially in the fields of leadership development and law enforcement.