Att(1)PWS-A0004.pdf

HSBP1008R1139, Amendment A0004

U.S. Department of Homeland Security U.S. Customs and Border Protection

Office of CBP Air and Marine

Performance Work Statement for

National Aircraft Maintenance and Logistics Support (Follow-on Support Contract)

In Connection With Acquisition Plan #HSBP-07-02

March 9, 2007

PERFORMANCE WORK STATEMENT

NATIONAL AIRCRAFT MAINTENANCE AND LOGISTICS

C.1 GENERAL

C.1.1 SCOPE

C.1.1.1 This contract is in support of Department of Homeland Security, U.S. Customs and Border Protection (CBP), Office of CBP Air and Marine.

See http://www.cbp.gov/xp/cgov/border_security/air_marine/ for organization and mission statement. The contract encompasses aircraft maintenance and logistics support necessary to ensure that the Government has the numbers, types, and properly configured aircraft available where and when required to meet the Government aviation operational commitments. The Government aircraft are assigned, on a permanent and temporary basis, to Aviation Operational Sites (AOS) strategically located at military air bases, civilian air facilities and alternate sites in the United States and foreign locations. Except for shop evaluations and repairs on specified sensor, communication, and electronic equipment as well as occasional transient support requirements, this contract does not encompass the fleet of CBP P-3 aircraft: support services for those aircraft are provided under a separate contract.

C.1.1.2 The Government aviation assets, consisting of approximately 265 aircraft, include a variety of non-certificated (military) and certificated fixed and rotary wing, single and multi-engine aircraft, some of which are modified and equipped with state-of-the-art, highly sophisticated sensor equipment i.e., Radar and Electro-Optical/Infrared Detecting Systems designed to facilitate smuggling detection, interdiction, tracking, and apprehension. These aircraft are supported at approximately 50 locations in the Western hemisphere classified as AOSs and alternate sites. The numbers of aircraft and numbers and locations of maintenance sites may dramatically increase or decrease during the life of this contract depending upon world events and border protection priorities. Approximately 100,000 flying hours of operational, support, training, functional check, and maintenance test flights are flown each year. The number of flying hours will vary by aircraft, location, and mission requirement and may dramatically increase or decrease or surge in response to border protection priorities. See Appendix 1, Type Aircraft by Location/Projected Flight Hours/Site Hours of Operation.

C.1.1.3 The Contractor may be required to fly on Government aircraft for relocation, to conduct in-flight checks (test flights) and to conduct trouble shooting that cannot be completed on the ground.

C.1.1.4 Contractor frequently may be required to perform official travel to temporary duty sites within and outside the United States.

C.1.1.5 The legacy mainframe application to be utilized by the Contractor is the Computerized Aircraft Reporting and Material Control (CARMAC) system. CARMAC includes a supply module and an aircraft maintenance module and is fully integrated with several other applications. [Note: The CARMAC application architecture and technology may be updated or replaced before or during the contract performance period. The current contract may be modified to accomplish this or the requirement may be met by a separate procurement action.

However, for the purposes of this solicitation, offerors should assume that CARMAC (with its associated systems) is the application that will be furnished at contract award.]

C.2 DEFINITIONS AND COMMONLY USED AVIATION ABBREVIATIONS

See Appendix 2.

C.3 GOVERNMENT FURNISHED PROPERTY/INFORMATION/EQUIPMENT

All Ground Support Equipment (GSE), utilities, initial furniture at contract start, test equipment, and special tools required for use on this contract will be Government furnished, to include CARMAC and its associated applications or alternative system. The Government furnishes facilities at all AOSs. A list of GFP is in the Technical Library. The Government will also arrange for Contractor access to the DLA Federal Logistics Systems. Appendix 3 lists typical Government Furnished Property (GFP) reports.

C.4 CONTRACTOR FURNISHED PROPERTY/INFORMATION/EQUIPMENT

Contractor shall provide all personnel, IT hardware and software (except CARMAC and its associated applications or alternative system), common hand tools, management, office supplies, and all other supplies necessary to perform this contract. Contractor shall provide furniture to replace initial inventory on a cost reimbursable basis.

C.5. SPECIFIC REQUIREMENTS

This Performance Work Statement consists of two major functional areas: Aircraft Maintenance Support Services and Aircraft Logistics Support Services. The following objectives are in support of the CBP mission goals to “Procure an operationally effective and efficient fleet of aircraft . . .[and] Enhance air . . . assets operationally available to increase efficiencies of the logistics and maintenance program.”

• To obtain timely and effective aircraft maintenance and logistics support to ensure operational and training requirements are met with airworthy, mission-capable aircraft.

• To maximize launch rates and mission completion in an efficient and cost effective manner.

C.5.1 AIRCRAFT MAINTENANCE PROGRAM

C.5.1.1 OBJECTIVES

C.5.1.1.1 Obtain timely and cost effective maintenance support services in the United States and abroad to meet the Government operational and training requirements.

C.5.1.1.2 Optimizing locations for significant aircraft calendar and hourly inspections, aircraft major modifications, and major repairs; thereby, maximizing the efficiency and cost effectiveness of maintenance support.

C.5.1.2 MAINTENANCE LEVELS

C.5.1.2.1 The Contractor shall provide maintenance support that results in timely, cost effective repairs that conform to 14 CFR and DoD regulations as applicable.

C.5.1.2.2 For maintenance beyond the capabilities of a particular AOS, the Contractor shall have the maintenance performed in the most cost effective manner, e.g., at an appropriate existing CBP facility, DoD activity, or a DoD/FAA approved commercial vendor.

C.5.1.2.3.1 The Contractor shall perform maintenance on the UH-60A helicopter, primarily consisting of a Periodic Maintenance Interval and alterations at a dedicated inspection station, presently co-located at the Tucson AOS.

C.5.1.2.3.2 The Government has a third party contractor providing on-site technical support for the Contractor at the Tucson AOS for the UH-60A Sikorsky Helicopter.

C.5.1.3 FAA AND DOD REGULATIONS

C.5.1.3.1 Contractor shall maintain all Government aircraft in accordance with 14 CFR and Department of Defense (DoD) regulations, as applicable.

C.5.1.3.2 For aircraft that are FAA Type Certificated, the aircraft are operated and the contractor shall maintain in accordance with 14 CFR Part 91 and 125 as applicable. DoD sourced aircraft are also operated under 14 CFR Part 91, but are maintained in accordance with applicable technical manuals and data.

C.5.1.4 CBP AIRCRAFT SERVICING

The Contractor shall provide for the timely and effective aircraft servicing of all aircraft to ensure successful launch when required by the Government.

C.5.1.5 AVIATION FUEL AND POL MANAGEMENT PROGRAM

The Contractor shall develop and implement an effective aviation fuel and POL management program. Although most Government aircraft fuel and POL requirements are provided by the Government through Government Host-Tenant agreements with the DoD installation, the Contractor shall ensure the Contractor’s overall program complies with the most current version of MIL-STD-1548, “Into plane delivery of fuel and oil at commercial airports.”

C.5.1.6 AVIONICS

C.5.1.6.1 The Contractor shall maintain all aircraft sensors, sensor equipment, sensor components, communications (includes helmets and headsets) and navigation equipment, flight instruments and other installed electronic equipment in accordance with the manufacturer’s specifications and FAA requirements. The Contractor shall also provide the capability to evaluate and repair sensor, communications, and electronic equipment removed from CBP’s P-3 aircraft as specified by the COTR. Contractor shall ensure the integrity of all NVG compatible components. The Contractor shall fault isolate and repair individual repairable assets when possible. The Contractor shall only “fault isolate” (NOT REPAIR OR ADJUST) communication and cryptographic equipment installed in the AOS communications facilities.

C.5.1.6.2 For information purposes only, a representative list of the radar, EO/IR and navigation systems can be found at Appendix 4. This list is subject to change.

C.5.1.7 NIGHT VISION GOGGLE MAINTENANCE

The Contractor shall perform all scheduled and unscheduled maintenance requirements on Night Vision Goggles (NVG). For information purposes only, a representative list of the NVG can be found at Appendix 5. This list is subject to change.

C.5.1.8 AIRFRAME, POWER PLANT AND PROPELLER SYSTEMS

C.5.1.8.1 The Contractor shall perform maintenance in accordance with manufacturers’ recommendations, specifications, bulletins, letters, and technical data. Contractor shall comply with all FAA mandatory directives and regulations. Maintenance includes: trouble shooting, repair and replacement of unserviceable parts, calibration of test equipment, scheduled maintenance inspections, selected rework of engines, propellers and hot section inspections. The Contractor shall inspect, repair, and overhaul at OEM (or DoD, if applicable) approved or authorized vendors when required maintenance actions are beyond Contractor capability for the following equipment:

Reciprocating Engines Turbine engines/modules Auxiliary Power Units Helicopter gearboxes, transmissions, drive shafts, rotor blades, and other dynamic components.

Propellers

C.5.1.8.2 The Contractor shall develop and implement a procedure for maintenance operational ground checks for all fixed-wing aircraft.

C.5.1.9 CORROSION CONTROL PROGRAM

C.5.1.9.1 The Contractor shall implement a comprehensive aircraft corrosion control program that has the objectives of aircraft life preservation and airworthiness. The Contractor shall ensure the program encompasses exterior surfaces, hidden surfaces, aircraft equipment and aircraft system components to include turbine engine power recovery and desalinization aircraft washes.

C.5.1.9.2 The Contractor shall document, at a minimum, the aircraft and engine corrosion control treatment performed, treatment site, and name of the individual responsible for the corrosion inspection and treatment.

C.5.1.10 AIRCRAFT SUPPORT EQUIPMENT

The Contractor shall perform maintenance on all aircraft ground support and test equipment.

The Contractor shall conduct periodic mileage, calendar, hourly inspections, and preventive maintenance. The Contractor shall subcontract GSE maintenance beyond the site capability.

C.5.1.11 CALIBRATION PROGRAM

C.5.1.11.1 The Contractor shall institute a calibration program and develop a Precision Measurement Equipment List (PMEL). The Contractor shall ensure the PMEL consists of all test and diagnostic equipment, special tools, and gauges requiring periodic checks and calibration certification.

C.5.1.11.2 The Contractor shall perform calibration functions in accordance with the standards of the US Bureau Weights and Measures. The Contractor shall maintain the PMEL certification documentation at the site/unit using the calibrated equipment.

C.5.1.12 SURVIVAL EQUIPMENT

The Contractor shall inspect, repair and certify all survival equipment specified by the Government. The Contractor shall certify all survival equipment in accordance with applicable OEM specifications. See Appendix 6.

C.5.1.13 QUALITY CONTROL PLAN

C.5.1.13.1 The Contractor shall provide a Quality Control Plan (QCP) to the Contracting Officer at contract start plus 60 days that is acceptable to the Government for ensuring all contract requirements are met. The Contractor shall ensure the QCP is standardized throughout the program. The Contractor shall ensure the plan provides for the prevention and detection of all discrepancies and is the basis for taking timely, positive corrective action when discrepancies are discovered. The Contractor shall ensure the plan includes the establishment and operation of a standard tool control program.

C.5.1.13.2 The Contractor shall provide recommended changes that improve the QCP. The Contracting Officer will determine the acceptability of all proposed changes and revisions to the QCP before implementation.

C.5.1.13.3 The Contractor shall make all records and data related to quality control available to the Government upon request. The Contractor shall ensure the records are standardized. The Contractor shall ensure records, data or other inspection documentation used for ensuring that proper maintenance services are performed are verified and reviewed for accuracy.

C.5.1.13.4 The Contractor’s QCP shall provide for an on-going trend analysis under the Airline Transportation Association (ATA) coded system and established Engine Trend Monitoring Systems. The Contractor may utilize the current software package, Electronic Maintenance Record Keeping System (EMRKS), to facilitate trend analysis or software of the Contractor’s choice.

C.5.1.14 LOGS AND RECORDS

The Contractor shall maintain the logs and records and other pertinent maintenance and inspection records in accordance with 14 CFR Part 43 and Part 91, and other FAA and DoD regulations and directives as required. The Contractor shall ensure the applicable logbooks or service record cards are properly completed and accompany the aircraft or component upon transfer, turn-in or shipment for overhaul and repair. The Contractor shall ensure logs and records are standardized throughout the fleet. The Contractor shall ensure all records/logs are available to the Government upon request.

C.5.1.15 CARMAC DATABASE

The Contractor shall maintain the CARMAC database to ensure all data is current and accurate.

The Contractor shall up-date the database as required to reflect new aircraft acquisitions and losses.

C.5.1.16 ENGINEERING CHANGE PROPOSALS (ECP) AND SERVICE BULLETINS

(SB)

The Contractor shall provide the COTR a cost estimate and obtain COTR approval before incorporating ECPs, mandatory SBs, and non-mandatory SBs. Contractor shall provide a recommendation with supporting rationale as to whether ECPs and SBs should be implemented.

C.5.1.17 AIRCRAFT CONFIGURATION MANAGEMENT

The Contractor shall perform alterations to Government aircraft (as defined in 14 CFR Part 43, Appendix A) when these alterations are signed and approved by the Government Configuration Control Committee. The Contractor shall not perform any other alterations on Government aircraft unless that alteration is a prototype approved in writing by the COTR. Contractor shall incorporate alterations or Supplemental Type Certificates (STCs) with continued airworthiness inspection requirements. Alterations may include, but are not limited to, the installation of special mission equipment, complete communication packages, and sensor systems.

Within 245 calendar days following commencement of full contract performance, the Contractor shall complete a configuration audit of all aircraft and provide recommendations and detailed cost estimates to achieve standardized configurations for all aircraft types to the Government.

Unless an aircraft configuration management tool is provided for by the Government, the Contractor shall also establish and maintain an updated configuration database to reflect new aircraft acquisitions and losses as well as alterations approved by the Government Configuration Control Committee and make this information available to the Government. For each aircraft, the database shall identify, by make/model/serial number, communications and navigation equipment, mission equipment, engines, and any other equipment or components that may be designated by the COTR.

C.5.1.18 TECHNICAL LIBRARY

The Contractor shall ensure technical libraries at each AOS are updated and maintained. The libraries consist of technical manuals, publications, directives, and Government approved inspection checklists applicable to the aircraft types and models. The Contractor shall also include in the technical libraries all Federal Aviation Regulatory Library, Airworthiness Directives (ADs), STC specifications, applicable parts catalogs, and component manuals. The Contractor shall maintain an updated list of all aircraft and equipment manuals in the Technical Library.

C.5.1.19 AIRCRAFT INSPECTIONS

The Contractor shall perform all scheduled aircraft inspections in accordance with 14 CFR Part 43 and Part 91, other FAA and DoD regulations, and directives as required by the OEM.

C.5.1.20 FOREIGN OBJECT DAMAGE (FOD)

The Contractor shall develop and implement a comprehensive FOD program that shall include, but not be limited to, weekly FOD walks of the aircraft parking ramp, and daily hangar and aircraft FOD checks. Contractor shall implement a Tool Control program that is integrated into the Contractor FOD program.

C.5.1.21 FOREIGN-OWNED AND OTHER GOVERNMENT AGENCY- OWNED

AIRCRAFT MAINTENANCE SUPPORT

The Contractor shall provide maintenance and logistics support to foreign government-owned aircraft and aircraft owned by other U.S. agencies and departments at the direction of the Contracting Officer or the Contracting Officer’s Technical Representative.

C.5.2 AIRCRAFT LOGISTICS

C.5.2.1 OBJECTIVES

C.5.2.1.1 To obtain a national Inventory Control Point (ICP) that provides responsive program-wide logistics support 24 hours a day, 365 days a year and achieves the highest possible aircraft mission readiness at the most economical cost utilizing such techniques as Just In Time (JIT) and virtual warehousing. [Note: CBP Air & Marine’s existing inventory is dispersed among the Aviation Operational Sites as well as a warehouse located in El Paso, Texas.]

C.5.2.1.2 To establish and sustain an aggressive inventory management system that accurately forecasts usage requirements so that the range and depth of aircraft repairable spares and repair parts inventory are available to support the flight hour program.

C.5.2.2 REGULATIONS

The Contractor shall establish and maintain a logistic support system that meets the requirements of all applicable regulations, including but not limited to the following; OSHA 1910, 14 CFR, FAR Part 45.5, and applicable DoD and GSA regulations.

C.5.2.3 SUPPLY SOURCES AND CATEGORIES

The Contractor shall ensure each supply category is managed and processed in accordance with the unique requirements of each in terms of sources, methods of funding, and accounting requirements. See paragraph C.5.2.3.4 for listing of categories.

C.5.2.3.1 DEPARTMENT OF DEFENSE SUPPORT (DOD)

C.5.2.3.1.1 The DoD supply system is the primary source for UH 60 aircraft parts. The budgeted dollars and spending authority for DoD requisitions will be allocated to applicable AOS by object class and line item.

C.5.2.3.1.2 The Contractor shall place MILSTRIP requisitions into the appropriate DoD supply system, monitor and track the order, do follow-up, maintain current status, receive the parts, and complete the MILSTRIP transactions.

C.5.2.3.1.3 When invoices are received from DoD, the Contractor shall verify and certify the receipt of materials in CARMAC and return the invoices to the appropriate AOS budget analyst for payment. The Government will perform budget accounting of the DoD category funds.

C.5.2.3.2 AVIATION FUEL

C.5.2.3.2.1 The Government purchases aviation fuel from the Department of Defense (DoD) and commercial suppliers. The Contractor shall request the required fuel load from the appropriate source and supervise the refueling operations. The Contractor shall obtain a fuel receipt for all refuelings and record the transaction in CARMAC or alternative system the day of the fuel purchase. Contractor shall obtain the fuel receipt from either the individual conducting the fueling or the fuel supplier.

C.5.2.3.2.2 When fuel invoices are received, the Contractor shall verify and certify the receipt in CARMAC or alternative system and return the invoices to the Government site Budget Officer for payment. It is the Government’s responsibility to perform budget accounting of the aviation fuel category funds.

C.5.2.3.3 AIRCRAFT AND EQUIPMENT SUPPORT

The Contractor shall purchase repair services and properly documented and traceable aircraft parts from commercial aircraft parts vendors, Federal Aviation Administration (FAA) certified Repair Stations, or Original Equipment Manufacturers (OEM). In addition to commercial aircraft support, the Contractor shall provide support to commercial equipment installed in Government-operated DoD aircraft.

C.5.2.3.4 SUPPLY CATEGORIES

CARMAC identifies several inventory types. The types currently in use are as follows:

Type 1 - Stock Type 2 - Special Stock Type 3 - Sensor Equipment Type 4 - Reserved Type 5 - Reserved Type 6 - Support Equipment Type 7 - Intensive Managed Items

C.5.2.4 SUPPLY SUPPORT

C.5.2.4.1 INVENTORY CONTROL

The Government will own the inventory required to maintain the aircraft and systems. The Contractor shall deliver all inventory to the Government during contract phase-out.

C.5.2.4.2 REPAIRABLE ASSET CONTROL

C.5.2.4.2.1 The Contractor shall aggressively manage repairable spares due to the high replacement cost. The Contractor shall track each repairable component by part number and serial number.

C.5.2.4.2.2 The Contractor shall expeditiously process components eligible for exchange credit so obligated funds may be quickly de-obligated and made available for other requirements.

C.5.2.4.2.3 Those components destined for overhaul/repair and return represent a major investment of aircraft spares inventory funds. Contractor shall expeditiously process these components to the repair facility and intensively manage until received serviceable into the inventory.

C.5.2.4.2.4 Contractor shall expeditiously process components approved for disposal, delete from the inventory records, and recover limited storage space.

C.5.2.4.3 CONSUMABLE INVENTORY

The Contractor shall manage the consumable inventory of aircraft spare parts and material. The Contractor shall develop inventory control procedures such as usage rate, First In First Out (FIFO) issue control, Just-In-Time inventory, Just In Case, and shelf life item management.

C.5.2.4.4 SUPPORT AND TEST EQUIPMENT INVENTORY

C.5.2.4.4.1 The Contractor shall evaluate equipment requirements continuously to ensure that necessary equipment is available to support the Government aircraft maintenance and flight hour program.

C.5.2.4.4.2 The Contractor shall provide recommended additions or replacement through the oversight Aviation Maintenance Officer/Aviation Maintenance Inspector (AMO/AMI) to the Contract Property Administrator for review and approval.

C.5.2.4.5 INTENSIVE ASSETS MANAGEMENT

The Government will identify certain high value, critical or special assets that will require intensive management. The Contractor shall develop inventory control procedures to manage these assets. Other items may be added to the list at the Government direction. The Contractor shall intensively manage all equipment identified as Type 7 and Type 3 inventory items.

C.5.2.4.6 EXCESS INVENTORY MANAGEMENT

The Contractor shall establish an excess inventory control program that routinely identifies excess aircraft material and equipment and report to the Contract Property Administrator (CPA) any recommendations for disposal. If the CPA approves the disposal, the Contractor shall dispose of the excess inventory in accordance with the appropriate regulations.

C.5.2.4.7 ANNUAL INVENTORY

C.5.2.4.7.1 The Contractor shall conduct an annual joint GFP inventory during the fourth quarter of the fiscal year on a schedule mutually agreeable to the Government and the Contractor. The Contractor shall reconcile and consolidate the site results into one master inventory report. The Contractor shall deliver the consolidated annual inventory report to the CPA no later than 20 days after the inventory cut off date.

C.5.2.4.7.2 The Contractor shall prepare a financial inventory summary report that accounts for all transactions occurring between the consolidated annual inventory cut-off date and midnight, September 30th. The Contractor shall deliver the report to the CPA no later than October 15th.

C.5.2.4.8 SPECIAL INVENTORIES

The Contractor shall conduct special inventories as required by the Contracting Officer. Special inventories may encompass a complete wall-to-wall physical count requirement or only one line item/commodity of stock or equipment. The Contractor shall complete and report special inventories no later than 15 calendar days after receipt of the request.

C.5.2.4.9 END OF CONTRACT INVENTORY

The Contractor shall conduct a complete wall-to-wall inventory of all GFP provided under this contract at the time of contract termination. If there is no new Contractor taking over the Government aircraft maintenance program, the Contractor shall conduct the termination inventory with a Government representative. If a new Contractor is phasing in, the Contractor shall conduct a joint wall-to-wall inventory with the new Contractor and the Government representative.

C.5.2.5 TRANSPORTATION

C.5.2.5.1 Third party billings by vendors against existing Government transportation accounts are strictly forbidden. Third party billings against the Contractor’s transportation accounts are allowed.

C.5.2.5.2 The contractor shall identify international shipping (excluding Puerto Rico) requirements to a Government representative in sufficient time for the Government to prepare the Government Bill of Lading (GBL) and meet the required shipment schedule.

C.5.2.5.3. Transportation insurance coverage for commercial shipments is covered by 48 CFR, Chapter 47.102.

C.5.2.5.4 The Contractor shall ensure materials destined for Puerto Rico clearly indicate the Government as the consignee on all shipping documents.

C.5.2.5.5 The Contractor shall utilize a broker (when appropriate) to expedite the import and export of materials used in support of Government aircraft.

C.5.2.6 ADDITIONAL TASKS

C.5.2.6.1 CRASH DAMAGE AIRCRAFT SUPPORT

The Contractor shall provide recovery and repair of Government accident damaged aircraft as directed by the COTR.

C.5.2.6.2 THIRD PARTY LOGISTICS SUPPORT

When directed by the COTR, the Contractor shall provide logistics support to the third-party contractors. The Contractor shall provide on-site support that includes but is not limited to requisitioning repair parts and material from DoD and commercial sources and packaging and shipping repairable assets to the appropriate repair facility.

C.5.3 ADMINISTRATIVE AND OTHER REQUIREMENTS

C.5.3.1 HOURS OF OPERATION

Appendix 1 lists each site’s current hours of operations.

C.5.3.2 STAFFING

The Contractor shall provide the necessary qualified and certified personnel with experience, education, certifications, and licenses appropriate to the task. The Contracting Officer/COTR retains the right to challenge the qualifications of ANY individual, proposed or performing, under this contract.

C.5.3.2.1 KEY PERSONNEL (For Government notification purposes only)

The Contractor shall designate the following individuals as key personnel: the program manager; the first line staff at the Contractor’s program office; the Contractor’s site managers, supply supervisors, chiefs of quality control, and maintenance supervisors (if applicable), and the IT representatives responsible for CARMAC and its associated applications. The Contractor shall notify the Government before replacing personnel in these positions. There is no requirement for the Government to approve the Contractor’s key personnel at contract start-up or replacement personnel.

C.5.3.2.2 CERTIFICATION REQUIREMENTS

The contractor shall ensure all employees filling a labor category entitled “Aircraft Mechanic” possess a FAA Airframe and Power plant (A&P) certification. The contractor shall ensure all Quality Control personnel possess a FAA Inspection Authorization (IA) certification.

C.5.3.2.3 UNIFORMS

The Contractor shall provide distinctive uniforms for all site personnel. Contractor shall ensure uniforms consist of, at a minimum, shirts and pants, and comply with Occupational Safety and Health Administration (OSHA) standards for each job position established. Contractor shall ensure uniforms display each employee’s last name prominently. Contractor shall ensure uniforms are worn by all personnel during their assigned shifts. Personnel on deployments may not be required to wear the uniform at the discretion of the AOS AMO, Director of Air Operations (DAO), or designated representative.

C.5.3.2.4 TRAINING

The Contractor shall provide a fully qualified and trained workforce. Training costs are unallowable except in instances where the Government introduces maintenance requirements not originally contemplated at contract formation. At its discretion, the Government may approve other training on a case by case basis.

C.5.3.2.5 TRAVEL REPORTS

Contractor program management personnel shall submit to the COTR trip reports within 15 working days after completion of travel. The contractor shall ensure the trip report consists of the following information as a minimum: travel dates, purpose, destination, brief description of results, and action items for CBP (if any).

C.5.3.2.6 “FLOOR CHECK” SUPPORT

The Contractor shall provide upon request by the site AMO/AMI a report that lists hours worked by employee name to facilitate independent Government “floor check” verification of the accuracy of the invoicing system. Contractor may use an existing internal document in lieu of generating a special report so long as the document allows the AMO/AMI to readily verify hours worked by any employee for the day requested.

C.5.3.3 NEW ACQUISITION SUPPORT PLANS

Upon notification by the Government of a new or additional aircraft acquisition, the Contractor shall submit a cost proposal to the Contracting Officer at a suspense date determined by the Government for the personnel, support equipment, test equipment, special tools, technical data, training, and initial aircraft parts stocking requirements. The Contractor shall incur no costs without the approval of the Contracting Officer.

C.5.3.4 COST AND FINANCIAL MANAGEMENT

The Contractor shall provide monthly the budgeted, estimated, and actual costs for the following cost categories down to the site level: Labor, Overtime, Training, Travel, and Materials. The Contractor shall explain differences between budgeted, estimated, and actual costs for each category. The Contractor shall also provide a cost forecast using the same categories for the remaining contract period and suggestions to address any potential cost shortfalls.

C.5.3.5 SAFETY

The Contractor shall develop and institute a comprehensive ground safety program, in accordance with applicable Occupational Safety and Health Administration (OSHA) standards, Environmental Protection Agency (EPA) standards, and Department of Defense (DoD) safety and health requirements. In addition, the Contractor shall take a proactive role in the administration of the CBP Air and Marine ground safety program, working closely with and providing consultation to local CBP Air and Marine Collateral Duty Safety Officers (CDSO), as well as providing safety and health data/reports/alerts to CBP Air and Marine Headquarters safety and health personnel as requested. This proactive role recommended for the Contractor includes, but is not limited to the items listed in this section or below. In turn, both the local and Headquarters Government CBP Air and Marine management team shall work with the Contractor to ensure all safety and health issues that effect either the Contractor or the Government is properly addressed. The Government management team will also obtain any local/state government or Federal government certificates that may be required.

• Conduct local safety and health workplace inspections.

• Assist CDSO in managing the local CBP Air and Marine ground safety program.

• Assist CDSO in advising local DAO field management staff on local safety and health matters.

C.5.3.6 HAZARDOUS WASTE MANAGEMENT

The hazardous waste products that may be generated as a result of this contract include, but are not limited to aviation fuels, lubricants, cleaning compounds, solvents and optics coatings. The contractor shall provide the personnel, materials, and support necessary to operate and manage the hazardous and universal waste accumulation areas. Support, operations, and management shall be IAW all applicable federal, state, local, Customs and Border Protection (CBP), Department of Homeland Security (DHS), Department of Defense (DoD), and Department of Transportation (DOT) laws, regulations, policies, directives, instructions, and permit conditions.

The contractor shall conform to the standards as identified by this SOW, and shall be available for inspection by federal, state, local, and CBP agencies and representatives.

The contractor shall develop, use, and maintain standard operating procedures governing all waste generation, management activities, and inspection checklists.

C.5.3.6.1 The contractor shall at a minimum:

• Generate and use inspection checklists. Conduct weekly inspections of all containers in the waste accumulation areas to ensure proper container labeling, marking, and compliant waste storage. Maintain historical inspection records.

• Establish approximate weights or weigh all items entering the waste accumulation area at the time of arrival and record weights.

• Take precautions to prevent accidental ignition or reaction of stored wastes, segregate incompatible wastes, and ensure proper waste storage.

• Appropriately consolidate used petroleum products, universal wastes, and paints.

• Collect, drain, weigh, and manage empty metal product containers for scrap metal recycling.

C.5.3.6.2 The contractor shall at a minimum:

• Ensure used petroleum products received for disposal have a current halogen evaluation on file. If not, perform the approved halogen test and rule out halogens prior to commingling. Contractor knowledge can be used in lieu of a test provided processes exist and are followed that manage material from waste generation through disposal.

• As applicable, operate, maintain, inspect the Aboveground Storage Tank (AST) waste storage and transfer system in accordance with permit and plan conditions, and applicable state, federal, and local laws and regulations and CBP instructions.

• Evaluate emptied 55-gallon drums for potential reuse. Drums in good condition shall be properly marked and stored, unusable drums managed as recycled scrap metal.

• Perform inspections of the above ground storage tanks and pumping facility as required by permit.

C.5.3.6.3 The contractor shall prior to releasing wastes for transport:

• As appropriate to proposed operations, identify, evaluate, and retain qualified and experienced waste transportation and disposal firm(s).

• Review shipping documents for compliance IAW all applicable federal and state regulations and correct all deficiencies prior to releasing for transport.

• Inspect the shipment to ensure all items are properly packaged, marked, labeled, and placarded IAW applicable regulations and correct all deficiencies prior to releasing for transport.

• Sign waste manifests as generator, maintain all records, track and retrieve manifests.

Maintain copies of manifests in the contractor’s on-site central file.

• As applicable and appropriate, obtain and use an EPA or State hazardous waste generator identification number.

C.5.3.6.4 The contractor shall at a minimum:

• Assist waste disposal contractor to develop, review, and update waste profiles.

• Maintain copies of all profiles and associated documentation at the contractor’s on-site central file.

• On a quarterly basis and whenever facility or waste generation operations change, review profiles to ensure appropriateness and applicability, revise as appropriate to preserve waste profile integrity.

• Inspect hazardous and universal waste accumulation areas weekly.

• Provide inspection and re-inspection reports, describing deficiencies and appropriate corrective actions to the site AMO/AMI.

• Provide inspection results to the site AMO/AMI on a weekly basis.

• Support CBP in the application for and operation under permits or registrations for existing and new systems necessary for the execution of this SOW; inclusive of fuel systems, paint guns, wash racks. Remit all fees associated with attainment and maintenance of systems permits or registrations. Train personnel who operate or are in the position to direct the operation of the system on the requirements and conditions of each permit within 30 days of start. Maintain training records.

• Prepare, implement, and maintain all applicable federal, state, local, CBP, DHS, DoD, OSHA, and DOT required plans, including spill, response, hazardous communications plans. Train effected personnel on the requirements and conditions of each plan within 30 days of start. Maintain training records.

• Comply with all applicable federal, state, local, CBP, DHS, DoD, OSHA, and DOT requirements for reporting waste generation and storage.

• In the event of a reportable release, immediately notify the AMO/AMI. In accordance with all applicable federal, state, local, CBP, DHS, DoD, and DOT requirements complete external notifications. Maintain notification records and regulatory responses in a central file.

C.5.3.6.5 The contractor shall acquire training as required below.

• Hazmat Training - Within 30 days of initial employment, employees responsible for identifying wastes as hazardous, completing waste profiles, reviewing hazardous waste manifests for accuracy, conducting inspections of waste management facilities, or marking/labeling containers for transportation will attend training pertaining to RCRA

Hazardous Waste Management and DOT Hazardous Material Transportation (DOT HM181) or any other training as appropriate/required to comply with current regulations.

• Forklift Training - Prior to operating a forklift unsupervised, employees will receive Powered Industrial Lift truck training.

C.5.3.7 OSHA BLOODBORNE PATHOGEN STANDARD (1910.1030)

The Contractor shall take appropriate action, e.g., training and inoculations, to protect their employees who can reasonably be expected to come into contact with blood and other body fluids in carrying out or in performing duties. The Contractor shall also consider when deploying outside the United States additional inoculations recommended and training required by the State Department, DoD, or other government agencies.

C.5.3.8 FORMS AND DOCUMENTATION

The Contractor shall provide the necessary forms for documenting and recording flight time, discrepancies, maintenance actions, material and parts requirements, work orders, and any other forms and documents required for maintenance documentation of flight time and maintenance or material actions. The Contractor shall include a flight release statement on any forms that document the performance of maintenance actions or scheduled and unscheduled aircraft maintenance inspections. The Contractor shall submit all forms developed for use on this contract to the COTR for review and approval by the Contracting Officer prior to being implemented into the aircraft maintenance program. Once approved, these forms become the property of CBP. The Contractor shall ensure all forms are consistent with existing information requirements to ensure compatibility with CARMAC or alternative system.

C.5.3.9. PHASE-IN AND PHASE-OUT

C.5.3.9.1 The Contractor shall conduct a 60-day Phase-In of the contract. During Phase-In, the Contractor shall conduct those activities necessary to ensure an orderly and efficient transition to the new contract that results in assuming full responsibility for meeting contract requirement with no degradation of performance.

C.5.3.9.2 The Contractor shall conduct a 60-day Phase-Out of the current contract. The contractor shall cooperate with successor contractor to effect an orderly and efficient transition ensuring no degradation of support during this period. Contractor shall permit the following types of activities during Phase-Out.

C.5.3.9.2.1. Allow selected personnel to remain on the job to help the successor maintain the continuity and consistency of the services required by this contract.

C.5.3.9.2.2 Disclose necessary personnel records and allow the successor to conduct on-site interviews with these employees.

C.5.3.9.2.3 If selected employees are agreeable to the change, the Contractor shall release them at a mutually agreeable date and negotiate transfer of their earned fringe benefits to the successor.

C.5.3.9.2.4 Ensure close coordination and training of successor contractor on CARMAC and its associated applications or alternative system.

C.5.3.10 END OF EMPLOYMENT ACTIONS

Contractor shall ensure that all security related items such as badges, access devices, and official passports are surrendered by employees upon termination of employment on this contract.

C.5.3.11 CONTRACT DELIVERABLES

See Appendix 10.

C.5.4 INFORMATION TECHNOLOGY (IT) SUPPORT

C.5.4.1 SYSTEM OVERVIEW

C.5.4.1.1 CARMAC is a legacy mainframe application that includes a logistics module and an aircraft maintenance module. CARMAC is integrated with the following individual applications: Air Program Automated Tracking System (APATS), Integrated Logistics Support (ILS), Government Furnished Property (GFP), and the Electronic Maintenance Records Keeping System (EMRKS). These applications are critical to day-to-day operations. The systems automate many aircraft maintenance related activities, such as: inventory control and aircraft maintenance tracking (CARMAC); funds distribution (APATS); non-expendable inventory and depreciation tracking (GFP); purchasing and accounts payable (ILS), and storing maintenance records (EMRKS). CARMAC is a multi-faceted system that was developed to satisfy a requirement for an automated system that would keep track of the inventory of spare parts, special tools, and support equipment. Appendix 7 lists typical CARMAC reports.

C.5.4.1.2 APATS tracks and reports the Operations and Maintenance (O&M) budget from the Congressional funding level all the way down to commitments and obligations at the Branch level. APATS was developed in response to a Congressional mandate to track, and report on, the O&M budget down to the aircraft line item level. Appendix 8 lists typical APATS reports.

C.5.4.1.3 ILS was designed to fulfill an automated logistics system support requirement. This system provides a means to track requisitions/orders placed with vendors, receipts, payments made to vendors, commitments, and expenditures. Appendix 9 lists typical ILS reports.

C.5.4.1.4 GFP was developed to report financial information required by the Chief Financial Officer's Act of 1990. GFP provides an accounting of the non-expendable aircraft material inventory and it provides the required financial information. The GFP system was approved by the Personal Property Team as an alternate property system due to the sufficiently large number of property items and transactions. Appendix 3 lists typical GFP reports.

C.5.4.1.5 EMRKS is a maintenance record keeping system with electronic signatures for aircraft maintenance. EMRKS also tracks Precision Measuring Equipment calibration status and has the capability to read and write data from/to the CARMAC database relative to Job Control Numbers.

C.5.4.1.6 All CARMAC application software is developed and maintained using the most current version of COBOL available. This allows code to be generated to take advantage of features of the operating system.

C.5.4.1.7 IBM's Report Management and Distribution System (RMDS) software provides comprehensive and versatile access to the reports created for CARMAC. RMDS will provide the Contractor with a system to store, protect, view, and print (as necessary) reports. This system reduces printing costs, improves report availability, ensures security, and increases productivity of report handling. Timeliness of report delivery is improved because reports can be viewed immediately upon creation rather than waiting for a normal print and distribution cycle.

C.5.4.1.8 RMDS security features control access to every individual report; ensuring only appropriate personnel can view the report. Access to specific reports is controlled by log-on IDs and passwords. This system allows multiple users access to the same report, so multiple copies of the report do not have to be created and stored. Retention cycles and the numbers of version retained are tailored to each report. Retention cycles specify the length of time each version of a report will remain on RMDS. Versions specify the number of copies of a report will remain on

RMDS.

C.5.4.2 SPECIFIC INFORMATION TECHNOLOGY (IT) REQUIREMENTS

C.5.4.2.1 The Contractor shall provide all hardware, software, and network connectivity necessary to establish a real-time, on-line, interactive system capable of sharing data with any or all locations listed in Appendix 1 (as deemed appropriate by the contractor), the two P-3 Operations Centers (Jacksonville, FL and Corpus Christi, TX), and CBP’s National Data Center.

C.5.4.2.2 The Contractor shall ensure data storage capability sufficient to meet the needs of data gathering and reporting requirements for the aircraft fleet.

C.5.4.2.3 The Contractor shall ensure that CARMAC and its associated applications, or any alternative system used in support of this contract, are certified and accredited in accordance with Customs and Border Protection Handbook 1400-05C (CBP Information Systems Security Policies and Procedures Handbook) and Department of Homeland Security (DHS) IT security policies as published in DHS Sensitive Systems Policy Directive 4300A. Security requirements for unclassified information technology resources are defined in the Federal Register No. 48 CFR Ch. 30, Subpart 3052.2, 3052.204-70.

C.5.4.2.4 The Contractor shall ensure CARMAC and its associated applications or alternative system are available twenty-four (24) hours a day, seven days a week, 365 days a year.

Contractor shall perform routine maintenance and backups on a non-interfering basis. The Contractor shall obtain approval of the COTR for all other system downtime. The contractor is also required to recover CARMAC and its associated applications at a pre-selected alternate site in the event an emergency renders, or threatens to render, the applications unusable. The contractor’s procedures for recovering the applications and returning them to normal operations shall be specified in the DHS IT Contingency & Disaster Recovery Plan for CARMAC and its associated applications as part of the Certification and Accreditation process.

C.5.4.2.5 The Contractor shall ensure there are maintenance service contracts on IT equipment listed as GFP in use by Contractor personnel at all locations.

C.5.4.2.6 The Contractor shall not modify CARMAC or its associated applications or alternative system without approval of the Contracting Officer.

C.5.4.2.7 The Contractor shall support and maintain the active and prior year historical files for CARMAC and its associated applications or alternative system for the period of performance of the contract and any extensions. Support functions include requests for special reports, updating system documentation and modifying the system respectively with program growth or changes to requirements. Contractor shall document all changes or revisions. All User Manuals are the property of the Government.

C.5.4.2.8 The Contractor shall provide a menu-driven Report Management Distribution System (RMDS) that allows authorized users to list, display and print selected reports; capability to page up-down, search, scroll, query multiple versions of reports; print portions of reports within specified parameters; and print to remote printers.

C.5.4.2.9 Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use electronic and information technology, they must ensure that it is accessible to people with disabilities. Federal employees and members of the public who have disabilities must have equal access to and use of information and data that is comparable to that enjoyed by non-disabled Federal employees and members of the public.

All EIT deliverables within this work statement shall comply with the applicable technical and functional performance criteria of Section 508 unless exempt. Specifically, the following applicable standards have been identified:

36 CFR 1194.22 – Web-based Intranet and Internet Information and Applications, applies to all Web-based deliverables, including documentation and reports procured or developed under this work statement. When any Web application uses a dynamic (non-static) interface, embeds custom user control(s), embeds video or multimedia, uses proprietary or technical approaches such as, but not limited to, Flash or Asynchronous Javascript and XML (AJAX) then “1194.21 Software” standards also apply to fulfill functional performance criteria.

36 CFR 1194.31 – Functional Performance Criteria, applies to all EIT deliverables regardless of delivery method. All EIT deliverable shall use technical standards, regardless of technology, to fulfill the functional performance criteria.

36 CFR 1194.41 – Information Documentation and Support, applies to all documents, reports, as well as help and support services. To ensure that documents and reports fulfill the required “1194.31 Functional Performance Criteria”, they shall comply with the technical…