04 Performance Work Statement (R0003)_A04.pdf

Defense Counterintelligence and Security Agency Background Investigation Fieldwork Services

Solicitation HS002122R0003 Amendment 04

04 PERFORMANCE WORK STATEMENT

1. INTRODUCTION

1.1. Background

The Defense Counterintelligence and Security Agency (DCSA) is the Nation’s gatekeeper. Through vetting, industrial security engagement, counterintelligence support, and education, we secure the trustworthiness of the United States Government's workforce, the integrity of its cleared Contractor support, and the uncompromised nature of its technologies, services, and supply chains. Currently, DCSA provides the majority of the Federal Government’s background investigation (BI)s.

1.2. Requirement

DCSA requires BI fieldwork support services, which are mission-critical functions necessary to help fulfill the Federal BI mission. This requirement will be met through a combination of Federal fieldwork staff and Contractor personnel via a non-personal services contract. The Government will not exercise direct supervision or control over the Contractors performing the services outlined in this performance work statement (PWS). Contractor personnel will be accountable solely to the Contractor which, in turn is responsible to the Government.

The Contractor will adhere to standards outlined in this PWS and provide all personnel, equipment, supplies, facilities, transportation, tools, materials, training, supervision, and other items and services necessary to meet the requirements herein, except for those Government-furnished items specified in section 3.

The following sections of this PWS, as supplemented by attachments, technical exhibits, and all applicable publications, cover in significant detail the services required from the Contractor.

1.3. Objectives

The objectives of this requirement are as follows:

• Implement a flexible, cost-efficient business model with the capacity to adapt to iterative policy and process changes—such as those anticipated for Trusted Workforce 2.0 and the National Background Investigation Services (NBIS) system—with agility and urgency as dictated by Executive Agencies;

• Accommodate limitations in the Government’s ability to predict future BI requests (e.g., case volume, type, timing, location, and complexity);

• Transition from the current BI case processing system to the NBIS system, with the understanding that DCSA will likely use both legacy and NBIS systems at some point during the life of these contracts (there may be situations where both the legacy and NBIS systems are used simultaneously);

DCSA BI Fieldwork 04 PWS RFP HS002122R0003_A04

• Retain a skilled Contractor investigative workforce trained to the National Training Standards that can rapidly meet a variable, unpredictable, and nationwide (potentially worldwide) demand (see Technical Exhibits A, B, C, and E);

• Obtain consistent, quality investigative products at both the enterprise case level and the item level in accordance with strict timeliness mandates, Federal Investigative Standards, Department of Defense (DoD) cybersecurity policies, and DCSA protocols and procedures;

• Balance legacy case types with emerging BI requirements—such as a growing population covered by continuous vetting, which may require on-demand targeted investigations and interviews;

• Support the quality of investigations by ensuring the quality, integrity, and accuracy of the personnel completing BIs; and

• Support the quality of investigations by ensuring the quality, integrity, compliance, and accuracy of the processes used to complete BIs.

1.4. Scope

The Contractor will complete nationwide BI services in accordance with the Federal Investigative Standards (FIS). BI services will include, but are not limited to, conducting Enhanced Subject Interview (ESI)s, obtaining personal testimony from a variety of sources, conducting record searches, obtaining records from various repositories and reporting information obtained. Locations where field investigating is required are based on information provided by the individual subjects or developed during the investigation. Approaches for conducting investigation services will include in-person collection of information as well as, potentially, emerging uses of collaboration and supporting technologies as provided for in the DCSA investigative policies and procedures.

This work also includes completion of initial investigations, periodic reinvestigations, and investigations of continuous evaluation and/or vetting alerts. Continuous vetting, which provides checks on an individual more frequently and aims to promote delivery of real-time information, may replace periodic reinvestigations during the anticipated contract period of performance. Successful performance of these BI services for the Government is required without fail or risk to national security or other agency missions.

The BI mission is evolving, and DCSA anticipates statutory, policy and technological changes during the life of this contract. These changes will have known and unknown impacts to current investigation standards, training standards and operating procedures. Additional uncertainty exists given limitations in the Government’s ability to predict future volumes of BIs. The Contractor must be able to sustain mission support, while adapting to a changing mission environment throughout the life of the contract.

Further, the Contractor will provide flexible approaches for conducting investigation services for the Federal Government by adapting to emerging uses of collaboration and supporting technologies. At some point during the life of this contract, the Government anticipates a transition from the current BI processing system to NBIS. If this occurs, the Contractor will perform functions related to the transition and implementation of the new NBIS system to ensure continuity of operations and compliance with all related guidance. The types of functions anticipated include, but are not limited, to the following:

training support, user acceptance testing support, and program management.

1.5. General Information

1.5.1. Holidays and Other Closures. Government personnel observe the following days as holidays, and Government facilities may be closed on the following days:

New Year’s Day January 1* Martin Luther King’s Birthday Third Monday in January President’s Day Third Monday in February Memorial Day Last Monday in May Juneteenth National Independence Day June 19* Independence Day July 4* Labor Day First Monday in September Columbus Day Second Monday in October Veteran’s Day November 11* Thanksgiving Day Fourth Thursday in November Christmas Day December 25*

*If the date falls on a Saturday, the Government holiday is the preceding Friday. If the date falls on a Sunday, the Government holiday is the following Monday.

In addition to the days designated as holidays, the Government may observe other days designated by Federal Statute, Executive Order, or President’s Proclamation.

It is understood and agreed between the Government and the Contractor that observance of such days by Government personnel will not otherwise be a reason for an extension of performance, or entitlement of additional compensation beyond what is set forth within the contract. In the event that Contractor personnel work during a holiday, the Government will not provide the Contractor any form of holiday or other premium compensation.

In the event of Government closure due to furlough, emergency, or any other reason, the Contractor must contact the KO or the Contracting Officer’s Representative (COR) to receive direction.

1.6. Place of Performance

BI services are to be conducted in all 50 states, Washington, District of Columbia, and all commonwealths and U.S. Trust Territories. The Contractor will provide for various languages spoken in these areas. During the life of the contract, there may be a need for fieldwork to be conducted internationally, however this will not be a requirement at notice to proceed.

1.7. Contract Type

This is a hybrid single-award indefinite-delivery/indefinite-quantity (IDIQ) and firm-fixed price (FFP) contract. Task orders will be for FFP services priced by job type and/or by the estimated number of hours required to complete a task. The applicability of specific prices at the task-order level is described under section 1.17. of this document. Positive or negative incentives may also apply to contract prices, as described under sections 6.5. and 6.6. of this document.

Changes to the mission environment will likely require the parties to negotiate prices for new work and/or renegotiate prices for existing work, as underlying levels of effort increase or decrease. If this occurs, both DCSA and the Contractor agree to negotiate in good faith using existing pricing, DCSA workload estimates, and Service Contract Labor Standards (SCLS) requirements as the initial basis for new pricing. Proposed price changes that do not align with existing pricing, DCSA workload estimates, and/or SCLS requirements will require the requesting party to submit compelling rationale explaining the basis of its position. Moreover, any newly negotiated prices will need to be deemed fair and reasonable by the Contracting Officer (KO) prior to incorporation into the contract.

1.8. Qualifications and Training Requirements

Contractor personnel performing under this contract will complete all applicable training referenced in this PWS and described Technical Exhibits A, B, C, and E. A complete list of required training is located in Required Contractor Training (see 7.1.21. and Technical Exhibit L).

1.8.1. Training Records

The Contractor will make available certificates of completion for all personnel to the COR or to the KO upon request. Required training will be completed within 120 calendar days of being cleared to work on the contract. Annual refresher training shall be completed each contract year thereafter (based on the original completion date), and will be reported to the COR in the monthly training deliverable.

1.8.2. Training Deliverable

A monthly training deliverable will be submitted to the COR by the 10th calendar day of each month to show all training completed during the reporting period. The report will include: Last name, first name, middle initial (separate fields); course title; date completed; test score, if applicable; and certificate number, if applicable.

1.9. Post-Award Orientation

The Contractor agrees to attend any post-award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) subpart 42.5.

1.10. Contracting Officer’s Representative(s)

1.10.1. COR(s) and Technical Monitor(s). The KO may appoint one or more CORs/Technical Monitors (TM)s to oversee all technical aspects of the contract and assist with contract administration. The KO will issue a letter of delegation to each COR and TM, copies of which will be provided to the Contractor, stating the responsibilities and limitations of each COR and TM.

1.10.2. Technical Direction. The COR may provide technical direction on contract performance. Technical direction may include any of the following:

• Daily work assignments specifying the types of BI work required, locations of the work, and other relevant details pertaining to the work;

• Instruction to the Contractor that approves approaches, solutions, or refinements; fills in details;

completes the general descriptions of work; and or shifts emphasis among work areas or tasks; and

• Evaluation and acceptance of reports or other deliverables.

Technical direction must be within the scope of work of the contract and any task order thereunder.

DCSA will issue technical direction in writing as required. If, in the Contractor’s opinion, any direction by the COR falls within any of the categories defined at 1.10.3., the Contractor will not proceed and will notify the KO in writing within three days of receiving the communication in question. Promptly thereafter, the KO will advise the Contractor and COR of one of the following:

• The direction is within the scope of the contract and does not constitute a change to the contract;

• The direction is beyond the scope of the contract, and DCSA intends to negotiate a modification to the contract formalizing the change; or

• The direction is beyond the scope of the contract and is thereby rescinded.

1.10.3. Limitations on Technical Direction. The COR and TM do not have the authority to issue any technical direction that does the following:

• Constitutes a change or assignment of additional work outside of the contract;

• Constitutes a change as defined in the clause at FAR 52.212-4;

• In any manner causes an increase or decrease in the awarded contract price, or the time required for contract performance;

• Changes any of the terms, conditions or specifications of the contract; or

• Interferes with the Contractor's right to perform under the terms and conditions of the contract.

1.10.4. Supervision of Contractor Personnel. The Government will not directly or indirectly supervise or direct Contractor employees. If the Contractor accepts the direction of any Government employee other than the KO/COR, it will not be considered contractually binding. The COR will only provide the Contractor with technical direction in accordance with the terms of the contract. Any action(s) taken by the Contractor in response to any direction given by any person acting on behalf of the DCSA or any Government official other than the KO or authorized COR will be at the Contractor’s risk.

1.11. Key Positions and Personnel Reporting

Contractor employees identified as key positions or personnel in the Contractor’s accepted proposal at time of award are identified in this contract. The Contractor will retain and maintain key positions and personnel as identified below.

1.11.1. Program Manager. The Contractor will provide a Program Manager who will be responsible for the performance of the work. The name of this person and an alternate who will act for the Contractor when the Program Manager is absent must be designated in writing to the KO. The Program Manager or alternate, will have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The Program Manager will have a minimum of five years of experience managing programs of similar size and scope and complexity. The Contractor must provide a resume to support the individual holding this position meets the minimum qualification requirements and a letter of commitment on company letterhead with signature of the individual confirming his/her intention to serve in the stated position at contract award.

1.11.2. Facility Security Officer. The Contractor will appoint a Facility Security Officer (FSO) in accordance with the National Industrial Security Program Operating Manual (NISPOM). The appointed FSO must meet the requirements specified in 32 CFR part 117 (NISPOM).

1.11.3. Information Technology (IT) Manager. The Contractor will provide an IT Manager to serve as the Information System Security Manager or Information System Security Officer (this position can be the same position or two separate positions) and will meet the minimum training requirements therein. The

Contractor must provide a resume to support the individual holding this position meets the minimum qualification requirements in accordance with the Information Technology Requirements (see Technical Exhibit A) and a letter of commitment on company letterhead with signature of the individual confirming his/her intention to serve in the stated position at contract award.

1.11.4. Quality Control Manager. The Contractor will provide a Quality Control Manager who will be responsible for the Contractor’s Quality Control Plan.

1.11.5. Records Liaison Officer. The Contractor will provide a Records Liaison Officer who will be responsible for the tracking, coordination and resolution of record access issues for the Contractor. This individual will be responsible for reporting record access issues that the Contractor is unable to resolve to DCSA in accordance with paragraphs 3.1.2. and 3.1.3.

1.11.6. Threat Evaluation and Coordination Officer. The Contractor will provide a Threat Evaluation and Coordination Officer who will be the focal point for all foreign threat, terrorism (domestic and foreign), insider threat and serious/aggravated criminal threat issues related to DCSA BIs. This person will also serve as the subject matter expert responsible for providing direct liaison, training, and operational coordination/management with DCSA elements on threat referral processes and threat case handling procedures for DCSA BIs.

1.11.7. Key Personnel Report. The Contractor will notify the Government, through the submission of a Change of Key Personnel Report to the COR and KO 10 days prior to removing, replacing, or diverting any of its key personnel.

1.12. Service Contract Reporting

In accordance with DFARS 252.204-7023 Alt. I, the Contractor will report ALL Contractor labor hours (including subcontractor labor hours) provided under this contract in the service contract reporting module found at https://sam.gov. Reporting inputs will include labor hours performed during the Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported at any time during the FY, all data must be reported no later than October 31. Contractors may direct questions to the help desk at https://sam.gov.

1.13. Identification of Contractor Employees

Contractor personnel are not Government employees and do not represent a business concern or other organization owned in whole or in part by the Government, or substantially owned by one or more Government employees. At no time will any Contractor personnel represent themselves as a Government employee. The Government will not be liable for actions of the investigative personnel or other Contractor personnel performing under the awarded contract. Investigative personnel conducting performance of work under the awarded contract will identify themselves as contract investigative personnel in accordance with the DCSA investigative policies and procedures.

1.14. Contractor Travel and Lodging

Travel may be required to successfully perform this work. Contractors will incorporate all appropriate costs, including any travel costs associated with completing normal investigation services, into their proposed prices. Contractors are required to utilize traditional lodging establishments (e.g., hotel, motel) for the purposes of conducting Government business and the proper protection of all BI case materials.

1.15. Organizational Conflict of Interest

Due to the significant potential of an ensuing real or perceived organizational conflict of interest (OCI), neither the prime Contractor nor any subcontractor under this contract may not participate in any capacity under DCSA contract number HS002120C0002, or under any future DCSA solicitation or contract for the provision of case processing operations center services.

Moreover, the Contractor shall notify the KO immediately if it becomes aware of any other actual or potential OCI involving the Contractor’s work under this contract. Upon instruction from the KO, the Contractor shall submit a mitigation plan detailing how the Contractor will avoid or mitigate an identified significant real or potential OCI. The mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may impose other remedies as deemed necessary and appropriate, including prohibiting the Contractor from participation in subsequent contracted requirements which may be implicated by the OCI.

1.16. Period of Performance

The duration of this contract is five years. Performance under any task order issued against this contract may extend through the date specified in paragraph (d) of FAR 52.216-22.

1.17. Ordering

Only a warranted KO is authorized to issue task orders against this contract; however, the COR will assign specific cases or items for Contractor performance up to the order amount (see 1.10.2.). Any unliquidated order amount at the end of the task order performance period will be deobligated by the Government.

Pricing under each task order will correlate to the unit prices in effect under this contract at the time the order is placed (see Technical Exhibit K). These prices will remain in effect under each task order for up to one year and apply to all work assignments placed within that year, regardless of when the work is completed. Moreover, any work added to a task order by modification will also be priced in accordance with the prices in effect at the time that the order was originally placed, as long as the modification and corresponding work assignments occur within a year of the task order being placed.

This is a single-award IDIQ, and as such, fair-opportunity competitive procedures do not apply. The Government intends to maintain a relatively equal allocation of workload between Contractors performing this requirement, but makes no guarantees as to the amount of work that any individual Contractor will receive apart from those expressly stated within each contract. The number of products assigned to Contractors will fluctuate. Products will first be assigned to the DCSA Federal staff based upon the workload capacity, requirements, and circumstances. Remaining products will be assigned to the Contractors based on considerations that may include, but are not necessarily limited to, the following: workload balancing, minimum contractual guarantee, product prices, available Contractor capacity, Contractor performance, and job location.

1.18. Waivers

The Contractor will inform the KO as soon as possible if it is apparent or suspected that it will be unable to adhere to the terms of the contract. In the event that circumstances outside the Contractor’s control inhibit or prohibit satisfactory contract performance, the Contractor may submit a formal written waiver request for the KO’s consideration. Each request must include sufficient supporting detail including, but not limited to, the following:

• The section of the contract for which the waiver is requested;

• Identification of the contract term that cannot be met;

• A list of all items, cases or deliverables affected (if applicable);

• Explanation and circumstances leading to the waiver request;

• Explanation of efforts that will be undertaken by the Contractor to regain compliance (if applicable);

• Identification of any action requested from the Government to allow the Contractor to regain compliance (if applicable); and

• Timeframe for which the waiver is requested.

Submission of a waiver request does not excuse the Contractor from its obligation to comply with all terms and conditions of the contract. Contractors must meet all contract requirements until a waiver is granted by the KO.

1.19. Use of DCSA Emblem

The Contractor is authorized to utilize specific DCSA templates for business cards and facsimile cover sheets as indicated in the Authorization to Use the DCSA Emblem and Fax Cover Sheet (see 7.1.8.).

1.20. Ramp-Up Period and Phase-In Period

1.20.1. Duration. The ramp-up period, which may last up to six months, begins upon award of the basic contract and ends once the Contractor has met all prerequisite requirements to the satisfaction of the Government. The Government will not issue any task orders during the ramp-up period. Once the prerequisite requirements are met, the KO will issue a notice to proceed (NTP) and a task order. At this point, the six-month phase-in period will commence, during which the Government may limit workload assignments until it has full confidence in the Contractor. Thus, the maximum amount of time Contractors will have from the date of award to reach full performance capability is 12 months (up to six months for ramp-up tasks, followed by a firm six months for the phase-in period). Additional details regarding the ramp-up and phase-in periods are addressed below.

1.20.2. Prerequisite Requirements. Before issuance of the NTP and commencement of case assignment in the phase-in period, the Contractor must satisfy the following prerequisite requirements to the satisfaction of the Government:

• Within 15 days of contract award, submit a Ramp-Up Timeline and Strategy for Government approval. The plan will identify the Contractor’s strategy, phases, and milestones for successful completion of the ramp-up period. At a minimum the plan should include strategies for staffing, gaining system access, securing equipment (i.e., laptops) needed for contract performance and understanding the workload and functional environment. Contractors may propose an NTP date within their ramp-up plans. The plan will also address the management structure, management functions, corporate resources, program management and staffing capabilities (including subcontractors) that will support the Contractor’s ability to complete the ramp-up period.

• Obtain personal identity verification (PIV) cards and common access cards (CACs), as applicable.

• Obtain badges and credentials, as applicable.

• Complete all IT Security requirements and obtain approval from the Authorizing Official.

• Obtain IT access and account creation.

• Complete all security requirements within the DD Form 254 (DD 254).

• Complete all training referenced in this PWS and described in the requirements (see Technical

Exhibits A, B, C, and E).

• Submit a quality control plan (QCP) for Government review and approval within 30 days of the contract effective date.

1.20.3. Performance. Upon commencement of the phase-in period, DCSA will begin assigning cases to the Contractor. Case types and volume of work will be closely monitored and adjusted during the phase-in period as the Contractor demonstrates its ability to meet the performance standards as defined in section 5.

1.20.4. Evaluation. Once the phase-in period begins, the Government will measure, monitor, and report timeliness performance standards in accordance with section 6; however, timeliness disincentives will be waived, no offsets will be deducted, and no incentives will be earned during this six-month period.

Further, timeliness performance during this time will not factor into Contractor evaluations in the Contractor Performance Assessment Reporting System (CPARS). All other performance elements will be measured.

1.20.5. Start-up Costs. The Contractor is expected to fully fund its operations during the ramp-up period and will not receive funding or reimbursement from the Government to cover those costs. Therefore, the Contractor may incur substantial costs in implementing its BI fieldwork services program.

1.21. Packaging, Labeling, and Shipping

1.21.1. Inspection and acceptance of services/supplies rendered under this contract will be made by the

COR.

1.21.2. Shipping of case materials will be done on a limited basis, and requires a manifest and method of shipment that is in accordance with the Requirements for the Protection of Personally Identifiable Information (see Technical Exhibit E).

1.21.3. Unless otherwise specified, the Contractor will deliver all products/deliverables furnished hereunder, either electronically in the Background Investigations Enterprise Systems (BIES) or in hard copy, to the following destination:

Defense Counterintelligence and Security Agency Files and Control Branch PO Box 618, 1137 Branchton Rd Boyers, PA 16018-0618

1.21.4. Based on the determination of the COR, the Contractor will deliver some projects using special handling, including overnight delivery.

2. DEFINITIONS AND ACRONYMS

2.1. Definitions

Badgeless Credential. An identification card and holder provided by DCSA to in-person record searchers that meet the clearance and training requirements of this Contract.

Case Material. Case material is any document in any media created in the field that is not retained as part of the agency/permanent case file, including (but not limited to) interview notes, case papers, quality control personnel notes with written notations. Records relating to the maintenance and disposition of these files will be provided immediately upon request of the Government and available to DCSA at the conclusion of the Contract. The Contractor is responsible for establishing inventory and accounting procedures necessary to ensure completion of these tasks. Records will be retained in accordance with the Requirements for the Protection of Personally Identifiable Information (see Technical Exhibit E).

Contracting Officer (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the Government. The KO is the only individual who can legally bind the Government.

The KO has the overall responsibility for the awarded contract. The KO alone, without delegation, is authorized to take actions on behalf of the Government to amend, modify or deviate from the contract terms, conditions, and requirements. The KO may delegate certain other responsibilities to authorized representatives, COR or TM. The KO is the only person authorized to issue task orders. In the event, the Contractor effects any changes at the direction of any person other than the KO, the change will be considered to have been made without authority and no adjustment will be made to the contract price or any other term in the awarded contract.

Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Contractor. An Offeror, supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Credential. An identification card, badge and insert provided by DCSA to investigators that meet the clearance and training requirements of this Contract.

Deficiency. A service output that does not meet the standard of performance associated with the PWS.

Deliverable. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

Employee/Personnel. The Contractor will provide all labor needed for the performance under the awarded contract. The term “employee” or “personnel” indicates individuals that have been cleared by

DCSA to perform work for the Contractor under the awarded contract, regardless of that individual’s legal employment status with the Contractor.

Inactive. The term “inactive” means that the individual is not actively engaged on the contract due to reasons such as, but not limited to, annual leave, sick leave, military leave, Family Medical Leave Act, lack of work, or Contractor furlough. The term “inactive” does not include Contractor personnel that have been terminated, removed or suspended from the Contract.

Key Positions/Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract.

Personnel Investigations Processing System (PIPS). DCSA’s mainframe computer system used for processing BIs.

Physical Security. Actions that prevent the loss or damage of Government property.

Quality Assurance. The Government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

Quality Assurance Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

Quality Control Plan (QCP). All necessary measures taken by the Contractor to assure that the quality of an end product or service will meet contract requirements.

Subcontractor. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

Technical Monitor. An employee of the U.S. Government appointed by the KO to administer the contract. Such appointment will be in writing and will state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Trusted Workforce (TW) 2.0. The new policy framework initiative to update the security framework for the security clearance policy procedures and products.

Units of Work (UOW). The estimated level of effort required across all available case types. The averages are intended to be representative of the varying levels of effort involved in the different case types/items.

2.2. Acronyms

ACMS Adobe Connect Managed Services AO Authorizing Official AUP Acceptable Use Policy BI Background Investigation BIES Background Investigations Enterprise Systems

BT Begin Time CAC Common Access Card CAF DoD Consolidated Adjudications Facility CDRL Contract Data Requirements List CE Continuous Evaluation CFR Code of Federal Regulations CND Computer Network Defense CM Continuous Monitoring CISO Chief Information Security Officer CJCSI Chairman of the Joint Chiefs of Staff Instruction CONUS Continental United States COR Contracting Officer’s Representative CPARS Contractor Performance Assessment Reporting System CSP Cloud Service Provider CUI Controlled Unclassified Information CV Continuous Vetting DAAPM DCSA Assessment and Authorization Process Manual DCSA Defense Counterintelligence and Security Agency DFARS Defense Federal Acquisition Regulation Supplement DoD Department of Defense DODCAF DoD Central Adjudication Facility DOD Safe Department of Defense, Safe Access File Exchange DPRIS Defense Personnel Records Information System eOPF Electronic Official Personnel Folder EPP Endpoint Protection ESI Enhanced Subject Interview ET End Time FAR Federal Acquisition Regulation FF Fieldwork Finished FFP Firm Fixed Price FIN Federal Investigative Notice FIPS Federal Information Processing Standards FIS Federal Investigative Standards FISMA Federal Information Security Management Act FOCI Foreign Ownership, Control, or Influence FOIA Freedom of Information Act FOIP Freedom of Information and Privacy Office FSO Facility Security Officer FY Fiscal Year GFI Government-Furnished Items GCA Government Contracting Activity IA Information Assurance IAM Information Assurance Management IDIQ Indefinite-Delivery/Indefinite-Quantity IT Information Technology ISI Information Security Incident KO Contracting Officer LAWE Law Items

LEA Law Enforcement Agency LH Labor Hour MILR Military Record NAC Network Access Control NARA National Archives and Records Administration NBIS National Background Investigation Services NCCS National Contracts Classification System NISP National Industrial Security Program NISPOM National Industrial Security Program Operating Manual NIST National Institute of Standards and Technology NLETS National Law Enforcement Telecommunications System NTP Notice to Proceed NTS National Training Standards OIG Office of the Inspector General OJT On-the-Job Training OMB Office of Management and Budget PI Performance Indicator PIEE Procurement Integrated Enterprise Environment PII Personally Identifiable Information PIPS Personnel Investigations Processing System PIU Primary Investigative Unit PIV Personal Identity Verification PM Program Manager PMO Program Management Office PMR Program Management Review PO Purchase Order PSP Personnel Security Program PTQR Performance Timeliness and Quality Report PWS Performance Work Statement QASP Quality Assurance Surveillance Plan QCP Quality Control Plan RAPIDS Real-Time Automated Personnel Identification System RMF Risk Management Framework ROI Report of Investigation RT Report Transmitted SEAD Security Executive Agent Directive SID Staff Identification (in PIPS) SRG Cloud Computing Security Requirements Guide STIG Defense Information Systems Agency, Security Technical Implementation Guides SUBC Non-Confrontational Subject Contact T2 Tier 2 T2R Tier 2 Reinvestigation TE Technical Exhibit TESI Triggered Enhanced Subject Interview TM Technical Monitor TO Task Order TW Trusted Workforce

UC Unable to Contact UNCLE Uncooperative Law Enforcement UOW Units of Work U.S.C. United States Code USPS United States Postal Service VAR Visit Authorization Request VPN Virtual Private Network VTC Video Tele-Conference Zoom Zoom for Government

3. GOVERNMENT-FURNISHED SERVICES, EQUIPMENT, AND ITEMS

3.1. Services

3.1.1. IT Helpdesk Support for applications. The Helpdesk will assist with issues relating to connectivity to DCSA systems.

3.1.2. Law Enforcement Records and Reports. To the extent necessary to perform its obligations under the awarded contract, the Contractor may request that DCSA help facilitate access to any Federal, state, or local law enforcement agency investigation reports or other law enforcement records. The Contractor is responsible for informing DCSA of all law enforcement agencies that decline to release such reports or records to it, or implement policies or physical access constraints which impede the Contractor’s ability to obtain such reports or records. The Contractor will report this information in accordance with Uncooperative Law Enforcement (UNCLE) Reporting Guidance (see 7.1.6.) and using the Non- Cooperative Law Enforcement Agency (LEA) Records Access Liaison Notification Form. DCSA will dialogue with the non-cooperatives entity in an effort to facilitate Contractor’s access to the required reports or records. If the LEA does not participate in Click to Sign notifications, the Contractor will fill out the Contact Rejection of the Digital Signature Form and submit the rejection to dcsa.boyers.dcsa.list.fire-outreach@mail.mil. Upon request from DCSA the Contractor will provide access protocols for identified repositories. DCSA will take reasonable steps to facilitate the Contractor’s access to the same records and databases of State and local law agencies to which DCSA has access for work requirements under the awarded contract. The Contractor is responsible for any fees that are associated with obtaining records to provide a complete report of investigation.

3.1.3. Non-Cooperative Law Enforcement Agency Notification Form. The Contractor will submit the information required in section 5 to dcsa.law-enforcement-liaison@mail.mil and dcsa.boyers.bi.mbx.fc-fieldwork-oversight@mail.mil. The Contractor will utilize the uncooperative and constrained law list.

3.1.4. Automated Databases and Website Search Use. DCSA conducts certain record checks through automated systems. The Contractor is responsible for associated extension coverage on those items as scheduled by DCSA or when records are not available in the automated systems. DCSA authorizes the Contractor’s use of automated record systems in accordance with DCSA’s web-validation approval document, which is updated periodically. A list of participating Electronic Official Personnel Folder (eOPF) agencies may be updated periodically and made available to the Contractor. The Contractor is responsible for obtaining those items that are only available in hardcopy, which would be all other agencies. A copy of the current eOPF agencies and DCSA’s web validation approval document will be placed in the reading room, but not attached as a reference to the Contract. Some statewide law checks are completed by Federal staff. The Contractor will be responsible for any extensions and follow-ups scheduled to the Contractor for certain states identified in Centralized Databases (see 7.1.9.).

3.1.5. Reports. DCSA will provide the Contractor with the capability to obtain a variety of case management reports. Any reports DCSA relies on for purposes of evaluating the Contractor's performance under the awarded contract will be shared with the Contractor as they are produced. DCSA does not guarantee all management data preferred by the Contractor to be provided. Additional management data deemed necessary will be created by the Contractor. The Contractor maintains primary responsibility to have independent accounting systems.

mailto:dcsa.boyers.dcsa.list.fire-outreach@mail.mil mailto:dcsa.boyers.dcsa.list.fire-outreach@mail.mil

3.2. Equipment

The Government will provide the software as described in the Information Technology Requirements (see Technical Exhibit A).

3.3. Items

The Government will also provide the following items.

• Case information

• Relevant agency regulations, policies, and procedures

• Electronic data linkage to databases determined by the Government to be necessary to complete work under this Contract

• CACs/PIV cards

• Credentials and badgeless credentials

Distribution of a hardcopy of the DCSA investigative policies and procedures is not permitted. The DCSA investigative policies and procedures may be updated and revised periodically by DCSA. Any costs incurred by the Contractor for the notification of these revisions to its personnel and any training time involved with implementation of updates or revisions are considered normal operational costs and will be the sole responsibility of the Contractor. Release of any portion of the DCSA investigative policies and procedures, outside of personnel who have been cleared by DCSA to work on the awarded contract is strictly prohibited without prior written approval from the KO.

3.3.1. Credentials and Badgeless Credentials. DCSA will provide credentials and badgeless credentials for Contractor personnel who meet the necessary clearance and training requirements. Credentials and badgeless credentials will be issued, accounted for and returned in accordance with requirements of DCSA Regulation 01-06, Administrative Procedure for Badges and Credentials (draft) (see 7.1.12.). DCSA field investigations and in-person record searches will not be performed by Contractor personnel until credentials have been issued to that individual by DCSA.

3.3.2. Training Credentials. The Contractor may request the issuance of credentials for new investigative personnel who have successfully completed the classroom portion of required training so that on-the-job training may be conducted. In order for the trainee to retain the credentials post-training, the Contractor’s Monthly Training Certification required within Training Requirements (see Technical Exhibit B) must indicate that the trainee successfully completed all elements of the training program within 60 calendar days from the date that the credentials were issued by DCSA. Training certificates and test results will be made available to DCSA upon request. If the trainee does not successfully complete the training course, then within 10 calendar days of his/her departure from the course, the Credentials will be returned to DCSA.

3.3.3. Common Access Cards/Personal Identity Verification Cards. DCSA will provide CACs and/or PIVs for Contractor personnel that meet the necessary clearance requirements and have a need to access Federal facilities and/or systems. CACs will be issued, accounted for, and returned in accordance with the requirements of DoDM 1000.13, DoDI 5200.46, and DCSA Regulation 25-3, Personnel Security Program. PIVs will be issued, accounted for and returned in accordance with the requirements of Homeland Security Presidential Directive 12 and Federal Information Processing Standard Publication

202. All time and/or travel costs associated with activating, reissuing, or updating of CACs and/or PIVs will be the sole responsibility of the Contractor.

3.3.4. Return of Government Furnished Items (GFI) for Inactive Personnel. If an employee is inactive for 30 consecutive calendar days, the badges and credentials assigned to the employee will be turned into and held by the Contractor’s FSO.

If the employee is inactive 90 consecutive calendar days or more all DCSA issued badges and credentials will be mailed or hand-delivered to DCSA within 10 calendar days. Badges and credentials must be returned in accordance with requirements of DCSA Regulation 01-06, Administrative Procedure for Badges and Credentials (draft) (see 7.1.12.). Facility access badges issued by other Government agencies will be returned in accordance with the issuing agency’s requirements. DCSA may request the immediate return of GFI held by an employee or the FSO for any reason. In the event that another Contractor requests to become the sponsoring company of an off duty employee, the FSO will immediately return that employee’s GFI.

3.3.5. Return of GFI for Terminated, Suspended, or Separated Personnel. When personnel are terminated (voluntarily or otherwise), separated or suspended from the Contract, GFI assigned to the individual will be collected by the Contractor within 10 calendar days from the date of removal, separation or suspension. All DCSA issued GFI will be mailed or hand-delivered to DCSA within 10 calendar days from the date of separation or removal. Badges and credentials must be returned in accordance with requirements of DCSA Regulation 01-06, Administrative Procedure for Badges and Credentials (draft) (see 7.1.12.). Facility access badges issued by other Government agencies will be returned in accordance with the issuing agency’s requirements. CAC retrieval will be documented and treated as personally identifiable information (PII) in accordance with Volume 1 of DoD Manual 5200.01 and DoD5400.11 and receipted to a Real-Time Automated Personnel Identification System (RAPIDS) site for disposition in a timely manner.

The Contractor may hold GFI of suspended personnel in accordance with paragraph 3.3.4. (Return of GFI for Inactive Personnel). The requirement to collect Government property will not apply to any suspension that is five calendar days or less. DCSA may, for any reason, request the immediate return of any Government property held by an employee or the FSO.

Unless otherwise agreed to in writing by DCSA, if an individual terminates employment with the sponsoring company, the employee will surrender all GFI to the sponsoring company, who in turn will surrender it to DCSA.

3.3.6. Indemnification for Misuse of GFI. The Contractor is liable for any and all injury of any kind which results from the misuse of GFI by the Contractor, its heirs, successors and assignees, the Contractor’s employees, subcontractors, consultants, or others whose possession of the GFI is reasonably foreseeable to the Contractor.

3.3.7. Indemnification for GFI Not Recovered. The Contractor is liable for any and all costs incurred by the Government in recovering GFI in the event that the Contractor is unable to do so. The Contractor is liable for any and all costs incurred by the Government in the recovery of GFI, including but not limited to, associated litigation and court costs.

4. CONTRACTOR-FURNISHED SERVICES, EQUIPMENT, AND SERVICES

4.1. General

The Contractor will furnish all supplies, equipment, facilities, training and services required to perform work under this contract if not listed in section 3. The Contractor is responsible for any fees that are associated with obtaining records to provide a complete report of investigation.

4.2. Equipment

The Contractor will provide Government-approved computer equipment in accordance with the Information Technology Requirements (see Technical Exhibit A).

4.3. Facility Clearance

The Contractor will comply with all provisions of the Security Requirements (see Technical Exhibit C) pertaining to physical security.

5. SPECIFIC TASKS

5.1. Overview

The Contractor will conduct BIs to provide investigative information for determinations concerning whether an individual is suitable for Government employment; eligible for logical and physical access to Federally controlled facilities and information systems; eligible to hold sensitive positions (including but not limited to eligibility for access to classified information); fit to perform work for, or on behalf of, the Government as a Contractor employee; qualified for Government service; qualified to perform contractual services for the Government; and loyal to the United States. BIs often involve personal and intimate details of an individual’s life; therefore, the Contractor must conduct this work with tact and discretion. Information collected by the Contractor as part of BIs is protected under the Privacy Act of 1974.

Specific tasks are described below.

5.2. The Contractor will conduct BI services for the Federal Government in accordance with Federal regulations, Federal policies, the DCSA investigative policies and procedures.

5.2.1. The Contractor will conduct investigation fieldwork in direct support of Federal BIs. All investigation products/services provided will be in accordance with the Federal Regulations, Federal policies, the DCSA investigative policies, procedures, and other pertinent instructions supplied or approved by DCSA and incorporated herein by reference (see section 7).

5.2.2. The Contractor will ensure that only trained investigators with badges and credentials perform investigative subject/source interviews. However, the Contractor may use trained investigative technicians and/or record researchers to support BI work, provided that they do not conduct investigative source interviews.

5.2.3. The Contractor will accept case assignments through the BIES or, if replaced during the life of this contract, through a subsequent Government system.

5.2.4. The Contractor will prioritize the completion of certain items/cases as directed by DCSA. (For example, DCSA may request an ESI if a subject will only be in the CONUS for a limited time (e.g., military…