A23 Attachment 1 SOW.pdf

Statement of Work

FY24 DFAS-IN Desktop Printer Maintenance Service

PR# HQ048349629

1.0 Purpose:

The purpose of this contract is to maintain the desktop printing capabilities/operations of Defense Finance and Accounting Service-Indianapolis (DFAS-IN), 8899 East 56th Street, Indianapolis, IN 46249. The current desktop printers on hand do not have a service contract in place.

2.0 Scope:

The contractor shall provide comprehensive onsite service/labor and make available all non-consumable parts (consumables defined as ink/toner, paper, and the like) to maintain equipment in good and proper working condition within the operating guidelines in accordance with manufacturer’s specifications. Contractors shall respond on-site to a service request within 24-hours, and no daily cap on the number of units to service shall be established.

All servicing will be conducted and completed onsite at DFAS Indianapolis 8899 E 56th Street location in Indianapolis; all printers will stay onsite.

The government-owned printers applicable to this contract are as follows, but not limited to:

9 Xerox Printers “B400” variants 36 Xerox Printers “C600” variants

The printers produce up to 200 or 300 copies each month, but some will produce much less. These printers are for individuals, so it is not comparable to the big industrial copiers. It is estimated that about 75% are color printers and 25% are only black and white (monochrome) printers.

In the event a printer on this contract is deemed unrepairable by Xerox (in agreement with DFAS), the contractor shall provide a replacement at market rate.

If DFAS so chooses to acquire more or remove desktop printers, a contract modification will be completed to add/remove printers consistent with the currently billed rate.

3.0 Place of Performance: Defense Finance and Accounting Service-Indianapolis, 8899 East 56th Street, Indianapolis, IN 46249.

The Contractor shall only work in the areas designated by the Contracting Officer Representative (COR). All Government facilities are non-smoking facilities. All Contractor personnel and visitors shall smoke in designated smoking areas only.

4.0 Period of Performance: The contract service shall be commence by July 31, 2024 through July 30, 2025. Four one-year option years will included from:

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July 31, 2025 – July 30, 2026 July 31, 2026 – July 30, 2027 July 31, 2027 – July 30, 2028 July 31, 2028 – July 30, 2029

5.0 Recognized Holidays: The following are recognized US federal holidays:

New Year’s Day Jan 01 Martin Luther King’s Birthday 3rd Mon in Jan President’s Day 3rd Mon in Feb Memorial Day Last Mon in May Independence Day Jul 4 Labor Day 1st Mon in Sep Columbus Day 2nd Mon in Oct Veteran’s Day Nov 11 Thanksgiving Day 4th Thu in Nov Christmas Day Dec 25

6.0 Contractor Supplied Items: The Contractor shall provide, at their expense, all personnel, parts, supervision, equipment, tools, material, and other items and services necessary to perform maintenance on above desktop printers. This does not include typical consumables of printers/copiers: paper and/or ink/toner.

6.0.1 The Contractor shall perform a test of all repaired systems to ensure proper operation before installs are considered complete. Testing will be conducted in the presence of DFAS-IN Site Support Office personnel.

7.0 Submittals:

The Contractor is required to submit the following reports and records:

7.1 Training Certificate: The contractor’s personnel shall provide an applicable training certificate if DFAS so chooses to verify.

8.0 Qualifications:

8.1 Contractor must possess and demonstrate a working knowledge of the Xerox desktop printers.

9.0 Security (Applies to Contractor and any Sub-Contractors):

SECURITY REQUIREMENTS FOR

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CONTRACTS REQUIRING ESCORTED ACCESS TO DFAS FACILITIES/NO

ACCESS TO CLASSIFIED INFORMATION, CONTROLLED UNCLASSIFIED

INFORMATION (CUI) OR SYSTEMS ACCESS

The following security requirements will be placed in Statement of Works (SOW’s) and Performance Work Statements (PWS’s) for contractor personnel not requiring direct access to DFAS systems/networks, Classified Information, CUI, to include Personally Identifiable Information (PII), Escorted Continuously by DFAS personnel, and who Do Not currently possess a current U.S. Government background investigation of Tier 1 (formerly IT-III) or equivalent and higher.

Note. Security language identified below may require modification based on specific contract requirements.

Security Requirements – UNCLEARED ESCORTED CONTRACTORS

The following items must be submitted to the DFAS Personnel Security Office for contractor personnel who are escorted:

1. DFAS Form 9035, Contractor Request for Investigation (CRI);

2. OF306, Declaration for Federal Employment

3. A request from the Contracting Officer Representative (COR), in writing, for “Escorted Access Only”

4. A set of fingerprints, unless any of the following apply;

a. The person has been fingerprinted for the Defense Counterintelligence and Security

Agency (DCSA) within the past 30 days;

b. The person is currently undergoing a background investigation, or reinvestigation, by DCSA or any other Federal agency;

c. The person has a background investigation currently being adjudicated by the DCSA Adjudication and Vetting Services (DCSA AVS) or another AVS;

d. The person has been favorably adjudicated within the past 30 days by the DCSA AVS or a AVS from any other Federal agency: or

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e. The person is coming directly from another DoD agency, with no break in service.

This includes any of the military branches as well as the U.S. Coast Guard; however, service members in an inactive reserve status are not included.

f. The DFAS Personnel Security Office otherwise determines that no new fingerprints are required.

Once the results of the fingerprints are received, and the results are negative for a criminal record, the DFAS Personnel Security Office will issue a notice to the COR indicating the contractor employee is clear to proceed. No further action will be needed at this point.

In cases where a fingerprint record check indicates contractor personnel have been involved in any criminal activity within the previous seven (7) years, DFAS Personnel Security will conduct a review of the record to determine if the activity is disqualifying i.e. presents a security risk to U.S. Government/DFAS personnel or assets. If it is determined that the record is not disqualifying, the DFAS Personnel Security Office will issue a notice to the COR indicating the contractor employee is clear to proceed.

Contractor personnel with current, pending criminal charges or criminal cases that have not yet been adjudicated and concluded by the court having jurisdiction, are not eligible to work on the contract.

DFAS personnel will escort and remain with the contractors 100% of the time the contractors are onsite. Contractors will not have or need direct system access.

10.0 Safety:

10.1 All Contractor personnel shall comply with the Standard Industry of Indiana State Codes.

10.2 Contractor shall be responsible and accountable for the safety and actions of their employees while working on site IAW standard OSHA requirements.

10.3 Contractor personnel must also comply with all DFAS safety requirements.

10.3.1 The DFAS Safety Manager is responsible for ensuring contractor is aware of local safety requirements.

11.0 Normal Hours of Operation: Work hours shall be Monday thru Friday 0700-1700 hours, with the exception of Federal holidays. Contractor must have prior approval in writing to work outside these guidelines.

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12.0 Disposal of Materials and Cleanup:

12.1 Contractor shall clean up after each work period and dispose of all debris at the close of each day.

12.2 Contractor shall verify all site conditions, quantities, measurements, and project requirements with the COR.

12.3 Contractor shall protect and barricade all work areas at all times to protect workers and the public from injury.

12.4 Contractor shall protect all structures, utilities, vegetation, sidewalks and vehicles from damage at all times. Replace all damaged materials with new materials to the satisfaction of the Government, at no additional cost to the Government.

13.0 Utilities: The Government shall provide reasonable amounts of water and electricity to support the contract. Hook up will be to existing outlets and will be the Contractor’s responsibility.

14.0 Invoicing: Invoices shall be submitted after work is determined complete.

Payment will be made in accordance with the Prompt Payment Act. Invoices will include contract number, invoice number, and date. Invoices will be submitted to the COR/GPOC (Acceptor) as a 2-in-1 or Combo invoice via the internet using the Government provided Wide Area Work Flow (WAWF) Receiving/Acceptance System at https://wawf.eb.mil. (Reference clause 252.232.7003). When an invoice is to be submitted, the Contractor’s financial representative shall also present an Invoice Context Report (past monthly invoice information and future expected expenditures to enable DFAS to project funding expenditure through contract completion). When the 2-in-1 or Combo invoice is received by the COR/GPOC via WAWF, the COR/GPOC will review the document and if it is correct, accept it electronically and forward it for payment. Web Base Training is available at www.wawftraining.com and for more information go to www.dod.mil/dfas and click the e-commerce link. All other questions regarding training and gaining access to the WAWF should be discussed with the Contracting Officer.

15.0 Contractor Manpower Reporting: The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the Defense Finance and Accounting Service (DFAS) via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil.

Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2021. Contractors may direct questions to the help desk at http://www.ecmra/mil.

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TECHNICAL EXHIBIT 2

Deliverable Reports

Deliverables Frequency # of Copies Medium/Format Submit To Invoices Monthly 1 (Electronic) WAWF COR Invoice Context Report

Whenever an invoice is submitted

1 (Electronic) E-Mail COR

End of Statement of Work