A03 SOW.docx

STATEMENT OF WORK (SOW)

Preventative Maintenance for Wide Format Printer and Scanner Defense Finance and Accounting Service (DFAS) Columbus

1.0 SCOPE: Establish a Service and Preventative Maintenance contract for an existing Canon Colorwave 3600 Network Printer and Scanner.

2.0 PERIOD OF PERFORMANCE: The period of performance will be one year with the start date being the date of contract award with four one-year Options:

Base Year = 12/1/2026 – 11/30/2027

3.0 PLACE OF PERFROMANCE: DFAS-Columbus, 3990 E. Broad Street, Bldg. 21, Room B117, Columbus, OH 43213

4.0 SERVICE REQUIREMENTS:

4.1 PARTS

Provide Service and Maintenance of the printer and scanner to include the replacement of all non-consumable parts. All replacement parts used in service and maintenance shall be brand new, not refurbished, parts.

4.2 REPAIR TIMEFRAME

Complete repairs within 40 business hours of the initial notification. Ensure that the printer and scanner are in fully operational condition prior to the technician departing the facility. If a repair requires a part that is back-ordered and will exceed the 40-business-hour resolution metric, the Contractor must notify the COR immediately in writing with an estimated time of arrival (ETA) for the part.

4.3 ONSITE MAINTENANCE HOURS

All Maintenance must be performed onsite at DFAS–Columbus, 3990 E. Broad Street, Bldg. 21, Room B117, Columbus, OH 43213, during normal Government business hours Monday through Friday between 8:00 a.m. and 4:00 p.m. (excluding Federal Holidays).

4.4 RESPONSE TIME

Next Business Day Service Response is required for all maintenance and service requests. “Response” is defined as a remote technical acknowledgment and initial troubleshooting call with the designated Government point of contact. If remote troubleshooting fails, an onsite technician visit must be scheduled within 24 hours.

4.5 PREVENTATIVE MAINTENANCE

Yearly routine preventative maintenance must be performed on the printer and scanner within 90 days after the contract award. This maintenance must include:

4.6 FIRMWARE UPDATES

Perform all Firmware updates to the printer and to the scanner when required for repair. Firmware and security patches should also be assessed and applied during the annual preventative maintenance visit to ensure compliance with DoD network security standards.

4.7 SERVICE DOCUMENTATION

The Contractor shall provide a written or electronic Field Service Report (FSR) to the COR following any preventative maintenance or repair visit, detailing the services rendered, parts replaced, and the operational status of the equipment.

4.8 HELP DESK INCIDENTS

Maintenance includes all parts, travel, and labor. The contract is a firm-fixed price contract.

· A “help desk incident” is defined as a request for technical support, configuration assistance, or troubleshooting that does not stem from a hardware malfunction or require an onsite repair visit.

5.0 EQUIPMENT SERIAL NUMBERS

The Serial Number of the equipment covered by this maintenance agreement is detailed below:

6.0 CONTRACTING OFFICER REPRESENTATIVE (COR)

The COR will act as the on-site technical point of contact for the contract. They will initiate requirements and monitor performance. The COR’s authority is limited to technical issues, and he/she is not authorized to make contractual decisions. The authority to resolve monetary issues and contractual interpretation is the responsibility of the Contracting Officer.

The Contracting Officer Representative (COR) for this order is listed below:

7.0 SECURITY AND FACILITY ACCESS

7.1 SECURITY SEARCH

All contractor personnel, their vehicles, and other property entering, leaving, and while within the confines of DFAS, shall be subject to search/inspection.

7.2 MANDATORY SECURITY ACTION FOR UNCLEARED ESCORTED CONTRACTORS

· IDENTICATION VERIFICATION: Personnel must present a REAL ID-compliant state driver’s license or a valid U.S. Passport upon arrival to DSCC.

· PRE-VALIDATION: Contractors must complete all required registration in the DSCC Defense Biometric Identification System (DBIDS) prior to the scheduled visit. Once registered, the generation code must be forwarded to the COR.

· PHYSICAL ESCORT: Contractors must be escorted by the COR or DFAS personnel 100% of the time while inside any DFAS facility. Personnel must remain in immediate physical proximity to their escort.

7.3 SECURITY REQUIREMENTS: Contractor personnel must meet the following conditions of employment.

· Must be a U.S Citizen or National.

· Registered for Selective Service (males born after 12-31-1959). A Status Information Letter is required for any male born after 12-31-1959 that is not registered with Selective Service.

· The following items must be submitted to the DFAS Personnel Security Office for contractor personnel who are escorted:

1. DFAS Form 9035, Contractor Request for Investigation (CRI).

2. OF306, Declaration for Federal Employment.

2. A request from the Contracting Officer Representative (COR), in writing, for “Escorted Access Only”.

4. A set of fingerprints, unless any of the following apply.

a. The person has been fingerprinted for the Defense Counterintelligence and Security Agency (DCSA) within the past 30 days.

b. The person is currently undergoing a background investigation, or reinvestigation, by DCSA or any other Federal agency.

c. The person has a background investigation currently being adjudicated by the DCSA Adjudication and Vetting Services (DCSA AVS) or another AVS.

d. The person has been favorably adjudicated within the past 30 days by the DCSA AVS or a AVS from any other Federal agency: or

e. The person comes directly from another DoD agency, with no break in service. This includes any of the military branches as well as the U.S. Coast Guard; however, service members in an inactive reserve status are not included.

f. The DFAS Personnel Security Office otherwise determines that no new fingerprints are required.

· Once the results of the fingerprints are received, and the results are negative for a criminal record, the DFAS Personnel Security Office will issue a notice to the COR indicating the contractor employee is clear to proceed. No further action will be needed at this point.

· In cases where a fingerprint record check indicates contractor personnel have been involved in any criminal activity within the previous seven (7) years, DFAS Personnel Security will conduct a review of the record to determine if the activity is disqualifying i.e. presents a security risk to U.S. Government/DFAS personnel or assets. If it is determined that the record is not disqualifying, the DFAS Personnel Security Office will issue a notice to the COR indicating the contractor employee is clear to proceed.

· Contractor personnel with current pending criminal charges or criminal cases that have not yet been adjudicated and concluded by the court having jurisdiction, are not eligible to work on the contract.

· DFAS personnel will escort and remain with the contractors 100% of the time the contractors are onsite (within a DFAS facility). Contractors will not have or need direct system access.

· The DFAS Manager of the area to which the contractors are assigned, after consulting with the COR, and the Site Force Protection Office, will determine escort requirements for contractors working outside of a DFAS facility.

8.0 INVOICING

Payment will be in accordance with the Prompt Payment Act. Invoices will include the contract number, invoice number, and date. Invoices will be submitted to the COR/GPOC (Acceptor) as a 2-in-1 or Combo invoice via the internet using the Government provided Wide Area Work Flow (WAWF) Receiving/Acceptance System at https://wawf.eb.mil. (Reference clause 252.232.7003). When the 2-in-1 or Combo invoice is received by the COR/GPOC via WAWF, the COR/GPOC will review the document and if it is correct, accept it electronically and forward it for payment.

Web Based Training is available at www.wawftraining.com and for more information go to www.dod.mil/dfas. All other questions regarding training and gaining access to WAWF should be discussed with the COR/GPOC.