HQ0236-17-R-0001_Past_Performance_Questionnaire.pdf

Past Performance Questionnaire GCMC Dining Facility Services

The Offeror listed below is being considered in a Source Selection Request for Proposal by the George C. Marshall

European Center for Security Studies (GCMC) in Garmisch, Germany. The Contracting Office seeks your comments regarding the named Offeror's past performance. Your comments are considered Source Selection

Sensitive; therefore, you are advised that the Federal Acquisition Regulation (15.1004) prohibits the release of the names of the individuals providing reference information about an Offeror’s past performance. In order to maintain the integrity of the source selection process, we respectfully request you do not divulge the name of the Offeror nor discuss your comments on this questionnaire with other individuals. Please e-mail a PDF format of this form as soon as possible, preferably no later than 12 AM EDT on September 5, 2017 to: Steven Dyer at steven.dyer@marshallcenter.org.

The following background information of our requirement is provided for your consideration when completing this

Questionnaire:

The GCMC is an international educational institution funded by the United States Department of Defense and the

German Ministry of Defense. The GCMC’s College of International and Security Studies and Outreach

Program Directorate conduct a variety of unique programs involving to date guests from 50 countries.

Programs are taught in three languages: English, German and Russian. Programs range in duration from one day to

16 weeks. The GCMC’s Program Language Training Center Europe conducts language training for US and

International government and civilian employees serving in the field. Classes are from two to five weeks in length.

In addition to these programs, the GCMC routinely hosts Distinguished Visitors and conducts special events.

The Marshall Center Dining Hall (MCDH) is a dining facility providing for the nutritional needs of the GCMC guests seven days a week. The MCDH supports the mission by providing a first class restaurant style environment allowing the GCMC guests to continue dialogue outside the classroom environment. This model is different from the US Army Dining Facility system and should emulate food service operations found in Colleges and Universities as well as business and industry dining facilities.

_________________________________ [Offeror’s Name] (the Offeror shall fill in its name before sending the form to references) is being considered as a potential dining facility Contractor at the GCMC.

Historical Contract number: __________________________________

Total number of years / months contract was performed with Offeror: ____________________________

Agency / Customer supported by above contract number: ______________________________________

Agency’s / Customer’s Evaluator’s Point of contact name (POC): ________________________________

POC title: _________________________________

POC phone number: ___________________________

POC email address: _____________________________________

1. Please describe the extent to which this company (the Offeror) provided your organization the full range of dining facility services to include the following:

a. Offered Dining Options (i.e., Main Serving Line, Grab-and-Go Station, Dessert Station), preparation, and execution:

mailto:steven.dyer@marshallcenter.org

b. Optimizing Customer Service Efficiencies (i.e., Transaction / Point of Sale Servicing, Clean-up, etc.):

c. Offeror’s Menu Selections:

2. What did the Offeror do well and not so well when transitioning into and out of (Phase-In Period and Phase-Out

Period) the contract with the incumbent contractor and the incoming new contractor respectively?

3. Describe the type of population served at your dining facility. US personnel - military, government or civilian;

international; distinguished visitors; students?

4. Did this company develop the daily menus to be served or were meals prepared in accordance with prescribed menu cards provided by your organization?:

5. Please elaborate regarding the quality and nutrition of the meals the Offeror provided:

6. What are / were your clienteles’ / customers’ satisfaction with the overall performance of the Offeror?

a. Excellence - at least 80% of the customers were fully satisfied: ________________

b. Very Good - between 60 - 80% satisfied: ____________________

c. Satisfactory - between 50 - 60% satisfied: ___________________

d. Marginal - between 40 - 50% satisfied: _____________________

e. Unsatisfactory - less than 40% overall satisfaction: __________________

7. Were there any food handling, sanitation, or health code violations recorded during the contract period? IF YES, please explain:

8. Would you be proud to take your family, or a distinguished visitor to eat at the facility? Yes or No; please elaborate:

9. What is the one BEST compliment you can give the Offeror?

10. What is the one MOST important improvement you would recommend this Offeror make?

11. Would you hire this Offeror again if given the opportunity? Yes or No and why?

DATE: _________________________________

SIGNATURE OF EVALUATOR: ________________________________________________________________