FY15_Plenary_OM_PWS_RFI_(V11).doc

Performance Work Statement

Onsite Audio/Visual Support and Maintenance for the George C. Marshall European Center

1. Background.

1.1. The Marshall Center (MC) maintains three lecture/conference halls and 17 seminar rooms located in Buildings 105, 106 and 109 of Sheridan Kaserne. The west wing of Building 105 houses 12 tri-lingual seminar rooms. The east wing of Building 105 is a 234 person tri-lingual lecture/conference hall. Building 106 is a 100 person tri-lingual lecture/conference hall. Building 109 contains a 75-person tri-lingual lecture/conference hall and four tri-lingual seminar rooms, as well as one single-language seminar room. All facilities are used by the College of International and Security Studies (CISS), the Outreach Programs Directorate (OPD), and other internal and external organizations for both short and extended conferences and academic programs, and as such require a 100% guaranteed operational readiness rate. The main conference hall in Building 105 contains a manned control room and a manned control booth. The conference halls in Building 106 and 109 contain a manned control booth. All three facilities are used for classroom and briefing activities approximately 30 hours per week, and must be manned and operated at least 30 minutes before the beginning of each event. All additional work time during the week is spent in setup, cleanup, rehearsals and maintenance. In addition CISS maintains six legacy seminar rooms throughout the MC. There are two executive conference rooms for the MC, as well as two smaller conference facilities used by various MC directorates and the Partner Language Training Center Europe. There are also several dozen offices scattered throughout the MC with televisions/VCRs, and other minor audio/video components where end user support is required.

2. Objective and Scope.

2.1. Objective. The objective of this contract is to obtain audio-visual maintenance and presentation support to successfully execute events at the Marshall Center.

2.2. Scope.

2.2.1. This is an audio-visual maintenance contract. The focus of the effort is not just maintaining equipment, but providing audio-visual support in a manner that optimizes the quality and effectiveness of all lectures, classes, and presentations. Classes, lectures and special events are conducted with simultaneous interpretation in up to four languages using the Philips/Bosch Digital Congress Network (DCN). Routings and control of all lecture/conference halls are conducted using the Crestron Control System, and all audio routings and distribution are handled by the Sound Web Control System. Lectures and events are recorded via DVCAM and Avid Video Editing software in both analog and digital formats. Primary contractor services, as indicated above, are concentrated on the three large conference facilities located in Buildings 105, 106 and 109. The MC routinely supports multiple simultaneous classes or events. The conference facilities in Building 105, 106, and 109 require one technician each to support them. The lecture/conference halls in Building 105/Building 106 can be joined via fiber optic connection and a Multi-CCU configuration of the DCN. Classes and presentations are conducted using computer based presentations software, DVDs, digital media, and Video-teleconferencing via Tandberg 6000, Life size, adobe connect and Defense Connect Online (DCO) and the linking of the two conference facilities in Buildings 105 and 106. Redundancy and backup are provided using a variety of switchers, patch panels infra-red and radio frequency transmitters for the Philips Interpretation System. Classes and lectures are mixed live to tape with the Avid Editing system using professional mixers, scan converters for PC signals, and cameras controlled by the DCN.

2.2.2. Small group seminars are conducted in the 12 rooms located in Building 105 and the 5 seminar rooms located in Building 109. Each seminar can be conducted in up to three simultaneous interpreted languages using the Philips/Bosch Digital Congress Network. Each room in Building 105 is also equipped with wireless microphones, dual computers and plasma displays to allow for a wide variety of teaching aids as part of the course curriculum. The seminar rooms in 109 are the same configuration.

2.2.3. The two executive conference rooms and three small conference rooms are equipped with small sound systems, single computers and one data projector/computer for displaying multimedia presentations. There is no interpretation system installed in these rooms.

3. PERFORMANCE LOCATION AND HOURS.

3.1. Primary place of performance is the George C Marshall Center, Garmisch, Germany.

3.2. Government normal operating hours are from 0730 to 1630, Monday through Friday, excluding Federal holidays. Contractor access will be provided during this time period; however, these are subject to change based upon mission and operating requirements. The contractor shall provide surge or emergency support after normal operating hours and on weekends as needed typically not to exceed 10 man-hours/week. Work outside normal plenary operation support shall be approved by the Government and assigned utilizing the existing Visual Information Branch (VIB) work order request system.

4. GENERAL TERMS AND CONDITIONS.

4.1. Standards of Conduct.

4.1.1. The contractor shall present a neat, well-groomed, professional appearance at all times. Wearing of denim jeans is not permitted, unless otherwise approved by the Contracting Officer’s Representative (COR).

4.1.2. The contractor shall conduct himself/herself in an efficient and professional manner consistent with GCMC business standards. The contractor shall interact with the GCMC staff in a courteous, polite, and professional manner at all times.

4.1.3. Alcohol/Drug use in the workplace will not be tolerated. Any contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include termination of this contract.

4.1.4. The contractor shall immediately remove from the site any individual whose continued employment is deemed by the Contracting Officer to be contrary to the public interest or inconsistent with the national security interests of the United States.

4.2. Identification of Contractor Employees.

4.2.1. All contract personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

4.2.1.1. The contractor shall provide each employee with an identification (ID) badge made of nonmetallic material, easily readable and including employee's name, contractor's name, functional area of assignment, and recent color photograph of the employee. The GCMC may provide an identification badge for contractors that do not have this capability.

4.2.1.2. Display of ID Badges. Contractor personnel shall wear the ID badge at all times when performing work under this contract at a Government site, including while attending Government meetings and conferences that may take place outside the Government facility. Unless otherwise specified in the contract, each contractor employee shall wear the ID badge in a conspicuous place on the front of exterior clothing and above the waist except when safety or health reasons prohibit such placement.

4.2.2. Answering Telephones. Contractor personnel shall identify themselves as a contractor employee when answering Government telephones.

4.2.3. Utilizing Electronic Mail. When contractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), and identify themselves clearly as a contractor or contractor personnel.

4.3. Administrative Matters.

4.3.1. Physical Security. The contractor shall safeguard all Government property in the work area. All offices, laboratories, and buildings shall be secured when not occupied.

4.3.2. Key Control. The contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel.

4.3.2.1. The contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday.

4.4. Installation Access. The contractor will be authorized and must obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne Garmisch from the local U.S. Army Garrison-Garmisch Administrative Office. Failure on the part of the contractor to maintain currency of the Installation Pass will be considered sufficient grounds for the government to terminate the contract prior to its normal expiration.

4.4.1. In order to be able to obtain the Installation Pass, the contractor shall submit a Polizeiliches Führungszeunis (Good Conduct Certificate) annually, except DoD issued CAC card holders or those with SOFA status. Additional background checks may be conducted in order to receive an Installation Pass. Failure to qualify for an Installation Pass will terminate the contract.

4.4.2. The contractor must possess and present the following identification and permits as indicated below. These must be current at time of proposal and maintained throughout the lifetime of the contract.

4.4.2.1. German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name.

4.4.2.2. Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their Aufenhaltsgenehmigung (Residence Permit).

4.4.2.3. Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name, country of issue, and nationality.

4.4.2.4. U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S. ID cardholders do not need an Aufenthaltsgenehmigung or Arbeitserlaubnis.

4.5. Contractor Training. Per the COR’s direction, the contractor shall attend annual Government furnished training in the Sexual Harassment Assault Response and Prevention (SHARP) and other potential topics or systems deemed necessary during the performance of this contract. The training is anticipated to be no more than four hours per session and will be provided during normal working hours. Any contractor behavior deviating from standards taught in the courses may be grounds for termination of the contract.

4.6. The contractor shall provide logistical support such as housing, transportation, meals, and incidentals for any contractor employees performing under this contract.

5. SPECIFIC TASKS.

5.1. The contractor shall update and maintain all technical drawings and schematics using a professional program to produce detailed, technical schematics, and obtain Government approval prior to installation or replacement of any equipment. The contractor shall maintain one master and two copies of all technical drawings and schematics and provide a digital or hard copy to the Government upon request. All technical information shall be turned over to the COR at contract completion.

5.2. On Site Audio/Visual Technician Support. The contractor shall provide all labor, test equipment, tools and supervision necessary to provide support of all visual and audio equipment for the entire MC, with a primary emphasis (approximately 90%) for Building 106, Building 105 and Building 109. The contractor shall provide support to MC faculty and guest speakers with presentation and operation support in all the facilities. The contractor shall perform routine maintenance and upgrades on all equipment, with special emphasis on the Crestron, Sound Web and DCN components, and will provide the government with uncompressed open copies of all programming and software modifications of the aforementioned systems. Other contractor requirements include the configuration of seminar rooms and conference facilities for increased/decreased student participation, setup for receptions and other events, installing/repairing cabling, equipment and necessary furniture to accommodate events. The contractor shall monitor the spare parts inventory, which includes, but is not limited to, cables, adapters, spare parts for conference seminar rooms, and notify the COR to procure/replace worn/defective items as required. The contractor shall provide inventory requests for minor components, e.g. cables, battery units, which are not covered by a manufacturer’s warranty and notify the COR of the need for any replacements for the Government to restock.. The contractor shall troubleshoot and repair all AV systems located in Buildings 105, 106 and 109, or will notify the COR that repairs have been attempted, and to what degree and what actions were taken to rectify/remedy the problem or failure. The contractor shall provide technical liaison and escort duties for repair technicians called under that portion of this PWS. As part of operations, the contractor shall monitor lectures, and conduct live mixing of the events. The contractor shall format and save digital media for library and web delivery using MC provided materials. The contractor shall assist staff and faculty with operation of equipment in seminar rooms, and will troubleshoot, repair or upgrade equipment as necessary or as directed by the Contracting Officer or designated representative. The contractor shall assist with troubleshooting, maintenance, repair and upgrades of other MC audio-visual components throughout the MC

5.2.1 The contractor shall provide a 100% annual guaranteed operational readiness rate in which all lectures, classes and other special events scheduled in the three lecture/conference halls and 17 Seminar Rooms located in Buildings 105/106 and Building 109 are completed with no technical problems.

5.2.2 The contractor shall provide a Technical Support hotline (phone number) between 0800 and 1700, Monday – Friday. This service shall be available to the COR or on-site technician to obtain technical assistance relating to minor problems, or to determine if On-Call Emergency Services is required.

5.3. Scheduled Maintenance. The contractor shall provide all labor, supervision, equipment and transportation necessary to perform maintenance repairs and services for the major conference facilities located in Buildings 105, 106 and 109. The contractor shall provide primary and alternate points of contact and applicable telephone numbers for persons assigned to perform Scheduled Maintenance. The contractor shall coordinate the scheduled maintenance visits with the COR in advance. If the dates must be changed, the COR will provide at least one week’s notice to the contractor. Maintenance is for the main lecture/conference halls in Building 105, 106 and 109, and their supporting control rooms. Scheduled maintenance includes:

5.3.1 General maintenance, cleaning and visual inspection of the equipment for normal electrical, mechanical and optical functions. This includes, but is not limited to, wiring, connections, serviceability and alignment to approved manufacturer technical specifications.

5.3.2. Calibrate equipment to maintain technical specifications, as required. Contractor shall calibrate video monitors at least once per year.

5.3.3 Cleaning of heads for all video recorders.

5.3.4. Elimination of any faults and system failures previously noted and provided to the contractor, to include programming/equipment updates.

5.3.5. Replacement of naturally worn out parts not covered by manufacturer warranty will be procured by the Government separate to this contract. The contractor shall be responsible for installing replacements of naturally worn out parts not covered by manufacturer warranty. The COR shall provide a minimum of seven (7) days notice, prior to scheduled maintenance, of required replacement of naturally worn out parts.

5.3.5.3. The contractor may be required to work irregular hours, to include but not limited to US or German holidays, weekends, or before/after normal duty hours to complete scheduled maintenance. American Federal holidays are observed; however, courses and other events may be in session on German holidays that require onsite technical support.

5.3.6. Contractor shall perform software/hardware upgrades needed to continue/enhance functionality. The COR shall provide a minimum of seven (7) days notice, prior to scheduled maintenance, of required software/hardware upgrades.

5.3.7. The contractor shall ensure a Government representative is present at all times when the contractor is inspecting/repairing the system/equipment. This restriction includes any work conducted by the contractor after duty hours, on weekends, or holidays.

5.4 On-Call (Emergency) Services. The contractor shall provide all labor, supervision, equipment and transportation necessary to perform On-Call (Emergency) repairs and services for the major conference facilities located in Buildings 105, 106 and 109. The contractor shall provide emergency on-call services for the main conference hall in Buildings 105, 106 and 109, and their supporting control rooms. The contractor shall accept, via e-mail, fax or telephone, requests for emergency repairs from the Contracting Officer or designated representative. The contractor shall provide primary and alternate points of contact and applicable telephone numbers that are assigned to On-Call Emergency Services. Emergency repairs shall be conducted, when, as determined by the Government, the facility is no longer usable, or when there is a serious impediment to normal operations that cannot wait until the next scheduled maintenance, or provide a safety or other hazard to employees or the facility. All required replacement parts shall be approved by the Government prior to installation.

5.4.1 The contractor shall commence emergency repairs within six hours after notification, regardless of the day or time, for failures that render the facility unusable. This includes, but is not limited to, failure of the DCN, failure of the Sound Web, failure of the Crestron Control system, or any other failure identified by the COR that will prohibit the MC from continuing programs in the facility in at least a limited manner.

5.4.2. The contractor shall commence emergency repairs within 24 hours after notification, regardless of the day or time, for any other failures that impede normal operations and cannot wait until the next scheduled maintenance or otherwise provide a hazard to personnel or the facility in the Government’s determination.

5.4.3. The contractor shall provide a 24 hour emergency telephone number in order to facilitate On-Call (Emergency) services. This telephone number may be used as a first step to provide telephonic support to correct any malfunctions or system failures. However, if the problem cannot be corrected by telephone, the six or 24 hour response time begins at initial notification, not at the conclusion of the telephonic assistance.

5.4.4. The contractor shall, at no additional expense, provide expert technicians for specific hardware/software systems to rectify any problems with the system that cannot be corrected by the contractor or his staff.

5.4.5. If a system component is deemed faulty and is covered by manufacturer warranty, the contractor shall remove and replace the defective part and coordinate warranty repair/replacement. If a component is defective and there are no replacement parts on hand, the COR, in conjunction with the Contracting Officer, shall determine the best means to procure any replacement parts needed. The contractor shall not purchase/order any parts not covered by warranty without prior approval of the Contracting Officer.

5.5. See Paragraph 9.0 for performance-based matrix.

6. DELIVERABLES.

6.1. All deliverables produced under this contract shall be provided to the COR, unless specified otherwise, in formats compatible with existing GCMC programs and systems. The following products shall be produced by the contractor during all performance periods unless otherwise specified in writing by the Government.

6.1.1. Deliverables:

7. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

7.1. General. The Government will provide access to office space, facilities, materials, and automation equipment and/or services listed herein for the conduct of this PWS.

7.2. Property. The Government will provide to the contractor while working at the GCMC facilities, all equipment, e.g. printers, desktops, laptops, copiers, materials, automation equipment, etc., necessary to support the requirements of this contract. At no time will GFE be removed from Government facilities without prior COR approval.

7.3. Facilities. Office and/or suitable rooms for conducting administrative duties in the building will be provided. Contractors shall sign for building keys with the appropriate Building Key Coordinator, and shall be briefed on building security and access responsibilities.

7.4. Access to information. The contractor will have access to the Government’s technical drawings, schematics, and existing conference facilities. The Government will, to the extent network security and regulations permit, provide access to authorized electronic mail accounts and access to the MC Internet Website.

8. GOVERNMENT PERSONNEL.

The Government technical point of contact will be the Contracting Officer’s Representative (COR). Performance of work under this contract is subject to the technical direction of the COR as designated in writing by the Contracting Officer.

8.1. The term “technical direction” includes:

8.1.1. direction to the Contractor to aid in performing under the PWS; and

8.1.2. comments on and approval of reports or other deliverables.

8.2. Technical direction must be within the scope of the contract performance work statement. The COR does not have authority to issue technical direction that:

8.2.1. constitutes a change of assignment or additional work outside the contract performance work statement;

8.2.2. constitutes a change as defined in the clause entitled “Changes”;

8.2.3. in any manner causes an increase or decrease in the contract price, the time required for contract performance, or the schedule of the deliverables specified in the contract;

8.2.4. changes any of the terms, conditions, or performance work statement of the contract;

8.2.5. interferes with the contractor's right to perform under the terms and conditions of the contract; or

8.2.6. directs, supervises or otherwise controls the actions of the contractor's employees.

8.3. Technical direction may be oral or in writing. The COR must confirm oral direction in writing within five workdays, with a copy to the Contracting Officer.

8.4. The Contractor shall proceed promptly with performance resulting from the technical direction issued by the COR. If, in the opinion of the contractor, any direction of the COR falls within the limitations of 15.2 above, the Contractor shall immediately notify the Contracting Officer no later than the beginning of the next Government work day.

9. CONTRACTOR KEY PERSONNEL.

9.1 Key Personnel. The Contractor shall notify the Contracting Officer prior to making any changes in personnel assigned to key positions. The key positions are defined as:

(1) Project Manager

During the first ninety (90) calendar days of performance, the Contractor shall make no substitutions of key personnel unless illness, death, or termination of employment necessitates the substitution. The Contractor shall notify the Contracting Officer as soon as possible after the occurrence of any of these events and provide the information required below. After the initial ninety (90) calendar day period, the Contractor may propose substitutions. The Contractor shall provide a detailed explanation of the circumstances necessitating the proposed substitutions, complete resumes for the proposed substitutes, and any additional information requested by the Contracting Officer. The Contractor shall, prior to making any substitution permanent, demonstrate to the satisfaction of the Contracting Officer that the qualifications of the proposed substitute personnel are equal to or better than the qualifications of the personnel originally identified for the position. The Contracting Officer will notify the Contractor within 15 calendar days after receipt of all required information of the decision on proposed substitutions.

10. PERSONNEL QUALIFICATIONS.

The Contractor shall be responsible for employing technically qualified personnel to perform the work specified in this PWS. The Contractor shall maintain the personnel, organization and administrative control necessary to ensure that the work delivered meets the contract specifications and requirements. The work history of each contractor employee must contain experience directly related to the task and functions he/she is intended to perform under this contract. The Government reserves the right, during the life of the contract, to request work histories on any contractor employee for the purposes of verifying compliance with the above requirements; additionally, the Government reserves the right to review resumes of contractor personnel proposed to be assigned. Personnel assigned to, or utilized by, the Contractor in performance of work shall be fully capable of performing the requirements contained in the PWS in an efficient, reliable, and professional manner.

11. NON-PERSONAL SERVICES STATEMENT.

11.1. This contract is a “non-personal services contract” as defined in Federal Acquisition Regulation (FAR) 37.101. It is, therefore, understood and agreed that the contractor and/or the contractor's employees:

11.1.1. shall perform the services specified herein as independent contractors, not as employees of the Government;

11.1.2. shall be responsible for their own management and administration of the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract;

11.1.3. shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but

11.1.4. shall, pursuant to the government's right and obligation to inspect, accept or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized

12. CONTRACTOR MANPOWER REPORTING

12.1. The contractor shall report ALL contractor labor hours (including subcontractor labor hours) required for performance of services provided under this contract for the DEFENSE SECURITY COOPERATION AGENCY/GEORGE C. MARSHALL EUROPEAN CENTER via a secure data collection site. The contractor is required to completely fill in all required data fields using the following web address: http://www.ecmra.mil/.

12.2. Reporting inputs will be for the labor executed during the period of performance during each Government fiscal year (FY), which runs October 1 through September 30. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2015. Contractors may direct questions to the help desk at help desk at: http://www.ecmra.mil/.

13. QUALITY CONTROL.

13.1. The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which the contractor is assured that the work complies with the requirement of the contract.

13.2. At a minimum, the contractor shall develop quality control procedures that address the areas identified in the Performance Requirements Summary.

14. QUALITY ASSURANCE.

14.1. The role of the government in quality assurance is to ensure contract standards are achieved. The purpose of the QASP is to identify the methods and procedures the government will use to evaluate contractor actions while performing the requirements in the Performance Work Statement (PWS). It is designed to provide an effective surveillance method by monitoring contractor performance for each listed performance objective in the Performance Requirements Summary. The Government will monitor the contractor's performance under this contract using the surveillance methods identified in the Quality Assurance Surveillance Plan. The contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government.

14.2. “Major nonconformance” means a nonconformance that is likely to result in failure of a significant element of service or deliverable or to materially reduce the usability of the deliverable or services for their intended purpose.

14.3. “Minor nonconformance” means a nonconformance that is not likely to materially reduce the usability of the deliverable or services for their intended purpose, or is a departure from established standards having little bearing on the effective use of the deliverable or services.

14.4. Performance Requirements Summary. This PRS summary identifies critical success factors for the contract. It identifies both the performance objectives for those factors and the performance threshold required for each performance objective. The Government reserves the right to surveil all services called for in the contract to determine whether or not the performance objectives and goals were met.

14.4.1 This PRS:

14.4.1.1 Lists the performance objectives for the required service that the Government will conduct surveillance upon.

14.4.1 2 The absence of any contract requirement from the PRS shall not detract from its enforceability nor limit the rights or remedies of the Government under any other provision of the contract including the clauses entitled “Termination for Cause” and “Inspection/Acceptance”.

14.4.1.3 Will be used as the baseline to develop a QASP. The QASP will identify the surveillance methods the Government will use to evaluate the contractor’s performance.

14.4.1.4 Surveillance methods may include: Random Sampling, 100 Percent Inspection, Periodic Surveillance, Validated Customer Complaint, or any combination of the methods.

14.4.1.5 Methods of surveillance can change after contract award based on, but not limited to:

Acceptance of a contractor QC plan. A partnering agreement which established the metrics to be used. Contractor performance.

14.4.2 Performance Evaluation. Performance of a service will be evaluated to determine whether or not it meets the performance threshold. Re-performance at no cost to the Government is the preferred method of correcting any unacceptable performance. The contractor shall provide the Government written response why the performance threshold was not met, how performance will be returned to acceptable levels, and how recurrence of the cause will be prevented in the future.

14.4.3 Performance Requirements Summary. The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success and are as shown in Technical Exhibit #A of the PWS.

14.5. Sample COR Consideration (Deduction) Worksheet. See Exhibit B.

14.6. Roles and Responsibilities of Participating Government Officials.

14.6.1. The Contracting Officer’s Representative (COR) will be responsible for monitoring, assessing, recording, and reporting on the technical performance of the contractor on a day-to-day basis. The COR will have primary responsibility for completing “Quality Assurance Surveillance Forms” to document their inspection and evaluation of the contractor’s work performance.

14.6.2. The Contracting Officer or designee has overall responsibility for evaluating the contractor’s performance. The Contracting Officer will review the COR’s evaluation of the contractor’s performance.

15. PERFORMANCE EVALUATION MEETINGS.

15.1 The contractor’s representatives shall meet with the COR on a weekly basis or as deemed necessary by the Government. These meetings will provide a management level review and assessment of contractor performance, and a discussion and resolution of problems. The contractor shall provide recurring updates to the COR as deemed necessary by the Government.

16. List of Exhibits.

16.1. Exhibit A - Performance Requirements Summary

16.2. Exhibit B - Sample COR Consideration (Deduction) Worksheet

EXHIBIT A

Performance Requirements Summary.

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance level of each featured end product briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PRS # 2 Schedule. Ensure all scheduled and non-scheduled (emergency response) maintenance and/or repairs are performed in accordance with paragraph 3 of the PWS.

100% for emergency.

Random Sampling, Customer feedback.

EXHIBIT B

Sample COR Consideration (Deduction) Worksheet.

Rate

$48

TBD