PWS CISS Program Manager Revised 24 JAN 2011.pdf

PERFORMANCE WORK STATEMENT

1. INTRODUCTION.

1.1. Background. The George C. Marshall European Center for Security Studies (GCMC) is an international educational institution funded by the United States Department of Defense and the German Ministry of Defense. Its mission is to create a more stable security environment by advancing democratic defense institutions and relationships; promoting active, peaceful security cooperation; and enhancing enduring partnerships among the nations of North America, Europe and Eurasia and beyond. GCMC routinely hosts participants from around the world. Generally, they are members of the military, government or subject matter experts. They have the ability to affect change and are critical to the overall success of GCMC’s mission.

1.2. The GCMC College of International and Security Studies (CISS) specifically supports the GCMC mission by offering resident courses and non-resident activities designed to enhance and improve communication, collaboration planning, critical thinking, strategic leadership and international cooperation.

The CISS resident course program’s and non-resident activity’s curriculum incorporates exercises, games, and simulations as a component of the interactive, participatory educational instruction program. The exercises, games, and simulations are used to engage program participants in selected topics relevant to current priority national and international security related issues; decision making processes at the international, strategic, interagency, and high operational levels; and the use of military forces and other types of governmental assistance in joint and combined operations to achieve defined security objectives across the full spectrum of operations.

1.3. The CISS utilizes a range of educational exercises, games and simulations with the objective(s) of addressing political, military, economic, social, cultural and environmental scenarios, which could lead to conflict between nations, states, alliances, or their citizens. Exercises, games and simulations may also address senior level decision-making, with issues related to budgeting, resourcing, domestic, and international economics, environmental issues, interagency decision-making process, national security strategy, national military strategy, stability operations, homeland security, and similar topics.

1.4. Exercises, games and simulations are a key part of the continuing adult learning experience.

Successful design and execution of exercises, games and simulations tailored to the needs of each program, as well as the integration of lessons learned from student reviews of these exercises, games and simulations, are critical to the success of the GCMC mission. Historically, when exercises, games and simulations failed to engage program participants, the GCMC goal to impart knowledge setting the conditions to achieve peace, stability and economic growth is diminished.

2. NON PERSONAL SERVICES CONTRACT.

2.1. This contract is a “non-personal services” contract as defined in FAR 37.101. It does not create employment rights with the U.S. Government whether actual, inherent, or implied. By agreeing to perform the services described in these specifications, the Contractor acknowledges that he/she is not and will not become an employee of the U.S. Government. The Contractor further agrees that he/she will not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government.

It is therefore understood and agreed that the Contractor or the Contractor’s subcontractor:

2.2. Shall perform the services specified herein as an independent Contractor, not as an employee of the Government.

2.3. Shall manage and administer the work required and bear sole responsibility for complying with and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract.

2.4. Shall be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but

2.5. Shall, pursuant to the government’s right and obligation to inspect, accept, or reject the work, comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer, as is necessary to ensure accomplishment of the contract objectives.

3. SCOPE OF WORK.

3.1. General. The Contractor provides all labor and materials necessary to perform Exercise Program Manager services IAW 3.3.,Specific Tasks, unless otherwise specified in 5.0., Government Furnished Property and Services for the CISS resident course programs and non-resident activities.

a. The CISS resident course programs routinely conducts annually approximately 24 exercises, games, and simulations as part of the curriculum for the following resident courses: Program in Advanced Security Studies (PASS), Program on Terrorism and Security Studies (PTSS), Senior Executive Seminar (SES), Security, Stability, Transition and Reconstruction (SSTaR), Seminar on Combating Weapons of Mass Destruction/Terrorism (SCWMD/T), Program in Security and Capacity Studies (SAC) Security Sector Capacity Building (SSCB), Seminar on Regional Security (SRS) and Seminar on Transatlantic Civil Security (STACS). The CISS non-resident activities routinely conducts annually approximately 12 exercises, games and simulations as part of the non-resident activity curriculum.

3.2. Specific Tasks:

a. The Contractor will perform a range of tasks related to the design and creation of new exercises, games, and simulations and associated multimedia materials, conducting exercises and simulations; debriefing staff and faculty after completion of exercises and simulations; training professors and instructors in the conduct of exercises and materials; and maintaining a library of exercises and simulations that will be readily usable by GCMC personnel.

b. As the subject matter expert, the Contractor will be required to provide exercise, game, and simulation support and/or educational instruction prior to, during and/or after execution of an exercise and/or educational instruction.

c. Exercises, games and simulations vary based on course type. Courses may reuse existing exercises, games and simulations or require modifications and/or new exercises, games and simulations based on participant feedback and current events. Exercises, games and simulations may be packaged to take on the road in support of non-resident activities.

Based on objectives exercises, games and simulations may incorporate technology such as e-mail, Internet searches, computer models, databases, commercial software and visual information.

d. Exercise, game and simulation objectives are subject to change with each iteration. The COR will make available to the Contractor the library of existing exercises, games and simulations developed by GCMC personnel or obtained through contracted services. The Contractor is responsible for ensuring that CISS exercises, games and simulations are current, relevant and create the most conducive environment to maximize the GCMC’s goal to be highly valued for our provision of quality educational and developmental programs that impart needed knowledge and improve cultural dialogue among the participants and with us, setting the conditions to achieve peace, stability and economic growth.

e. The Contractor will be responsible for the development and/or modification of information packages for participants, faculty and exercise control facilitators. Information packages include documentation such as pre-exercise and/or educational instruction materials, reference materials, training materials, exercise schedules, and any other materials required for conduct of the exercise.

f. The Contractor will be responsible for the development and/or modification of exercise, game and simulation educational instruction materials such as player and controller directives, data collection sheets, reference materials and training materials.

g. The Contractor will be responsible for testing electronic driven exercises in the facilities with the equipment that will be used to support the execution in advance, as necessary. In the event of technical problems caused by Government furnished equipment, services or facilities, the Contractor should report the matter to the COR immediately.

h. The Contractor will work with the Technical POC and resident course program and non-resident activity leadership to review exercise materials for consistency and usability by participants.

i. The Contractor will train GCMC personnel in the creation, design, development and execution of exercises, games, and simulations. Training will incorporate the current technologies available.

j. The Technical POC will advise Contractor of CISS priorities.

k. The Contractor will receive guidance from the resident course program and non-resident activity leadership regarding specific formatting requirements for each exercise, game and simulation. Formatting requirements may be realistic and/or creative/non-specific.

3.3. Specific tasks require the Contractor (1) to research political, military, social, economic, cultural and environmental issues to support exercise objectives, (2) to review and edit political, military, social, economic, cultural, and environmental issues and concepts, and (3) to provide expertise on issues at the strategic and interagency level. Research may require the Contractor to examine and review computerized and non-computerized data bases, to examine sources on the Internet, examine Government and commercial documents and reports; to attend at no cost to the Government conferences and meetings; to interview selected experts about the topic in question; and, to develop a bibliography of sources for a topic or functional area.

4. TRAVEL.

4.1 The Contractor may be required to accompany GCMC personnel or travel on behalf of GCMC in support of non-resident activities to conduct single nation, regional or multinational exercises, games and simulations.

a. There will be two optional travel SubClins at a not- to- exceed amount of EUR 2,500 per SubClin. The not to exceed amount consists of all costs to be paid to the contractor except for labor costs occurring during a normal 40 hour work week.

b. Travel costs will be negotiated with each requirement. The value of the associated travel SubClins may be increased as deemed necessary to support these events.

c. Fare rates shall be limited to “Coach” fares. The Government will not pay for Business Class or First Class travel. Travel on a restricted fare is directed when in compliance with airline rules; changes that involve financial penalties will be coordinated through the COR and authorized by a Contracting Officer.

d. Lodging, meals and incidentals shall be limited to Standard Per Diem rates in the DoD Joint

Travel Regulations/Federal Travel Regulations.

e. Mode of transportation to/from the airport and in/around temporary duty location must be most advantageous to the Government.

f. Reimbursement for travel expenses will be for the actual costs involved in the travel.

All travel costs must be supported with original receipts.

5. ADMINISTRATIVE MATTERS.

5.1. Period of Performance.

BASE YEAR: 06 FEB 2012 – 05 FEB 2013365 Days from Date of Award OPT YR I: 06 FEB 2013 – 05 FEB 2014 365 Days immediately following Base Year OPT YR II: 06 FEB 2014 – 05 FEB 3015365 Days immediately following Option Year One

Contractor shall report on site to the George C. Marshall Center no later than 21 calendar days after the Date of Award. The dates in the Delivery Schedule will be adjusted accordingly at time of award.

5.2. Place of Performance. Place of performance will vary based on specific task. The Government will make available IAW 6.0. Government Furnished Property and Services office space for Contractor to complete routine tasks related to exercise design, revision, and updating. The Contractor may elect to perform routine tasks at an alternate work site at no additional cost to the Government. The Contractor shall coordinate place of performance with Technical POC.

a. Exercises shall take place at the GCMC on Sheridan Kaserne. Place of performance will be dependent upon type of exercise, game and/or simulation. Place of performance will be determined by Technical POC and will be coordinated in advance with the Contractor.

5.3. Hours of Performance. The Contractor will be expected to work 1440 hours annually. Hours will vary daily, weekly and/or monthly. The Contractor can expect to work an average of 30 hours per week and 120 hours per month.

a. The Contractor is not required to work every day. The Contractor must coordinate working hours at least one week in advance with the COR.

b. When possible, tasks should be performed during GCMC business hours. The GCMC business hours are 0800-1700hrs Monday through Friday.

c. Duty days could exceed 8 hours, in particular in the days immediately before an exercise is conducted, and duty may occasionally be required in the evening and/or on weekends The Contractor is not eligible for overtime.

5.4. Physical Security. The Contractor shall safeguard all Government property in the work area. All offices, laboratories, and buildings shall be secured when not occupied.

5.5. Key Personnel. For purposes of this contract, the term key personnel is defined as the Knowledge Management consultantExercise Program Manager. All replacements of key personnel must be approved in advance by the Contracting Officer. The replacement must have comparable or better credentials to those of the initial Exercise Program ManagerKnowledge Management consultant. Failure to arrange for a qualified replacement of key personnel in a timely manner may be considered breach of contract.

5.6. Key Control. The Contractor shall establish and implement methods of ensuring that all keys issued to him/her by the Government are neither lost, misplaced, nor used by unauthorized personnel. The Contractor shall report the loss of key(s) as soon as the loss is discovered, but in any event, not later than the Government’s next scheduled workday.

5.7. Absences and Substitutes. The Contractor shall advise the COR of all absences, for any reason, as far in advance as possible. The Government will issue a deductive modification to the contract for all periods of time that the Contractor is unable to perform the services required under this contract.

Additionally, failure to satisfy deliverable requirements as a result of contractor absences may be considered breach of contract.

5.8. Appearance and Conduct: Contractor employees shall be neatly dressed and groomed commensurate with the professional environment of the GCMC and the task at hand. Articles such as athletic clothing, shorts and flip flops are not acceptable. Contractor professional conduct shall be commensurate with the high standards of conduct as prescribed by GCMC, EUCOM, and U.S. DoD directives and policies. The contractor shall interact with the GCMC staff in a courteous, polite, and professional manner.

5.9. Installation Access. Per the GCMC security procedures for non-DoD ID card holders (http://www.marshallcenter.org – Under Contractors link), the Contractor will be authorized and must obtain an Installation Pass for Sheridan Kaserne and Artillery Kaserne, Garmisch, from the local U.S.

Army Garrison – Garmisch Administrative Office.The ability to obtain and maintain an installation access card is essential. Failure on the part of the Contractor to obtain or maintain currency of the Installation Pass will be considered sufficient grounds for the Government to terminate the contract prior to its normal expiration. In order to be able to obtain the Installation Pass, the Contractor shall possess and present the following immediately after contract award:

a. Polizeiliches Führungszeunis (Good Conduct Certificate) Individuals who have a U.S.

identification (ID) card are exempt. In order to be able to obtain the Installation Pass, the Contractor shall submit a Polizeiliches Führungszeunis (Good Conduct Certificate) annually.

Failure to qualify for an Installation Pass will terminate the contract

b. Proof of permission to reside and work in Germany. The following documents are required:

a. German citizens: a clear copy of their Ausweis (German ID Card) or passport showing their picture and full name.

b. Citizens of the European Union (EU) – member countries other than Germany: a clear copy of their Aufenthaltsgenehmigung (Residence Permit).

c. Non-U.S.-ID Cardholders and other citizens of non-EU-member countries: a clear copy of their Arbeitserlaubnis (German Work Permit) and country ID card or passport showing their picture, full name, country of issue, and nationality.

d. U.S. ID Cardholders: a clear copy of the front of their ID Card. U.S.-ID cardholders do not need an Aufenthaltsgenehmigung or Arbeitserlaubnis.

c. Additional background checks may be conducted in order to receive an Installation Pass.

5.10. Contractor Training. Training is essential to the execution of contract requirements.

a. The Contractor shall attend annual Government-furnished training in the Prevention of Sexual Harassment (POSH) during the performance of the contract. The training is generally scheduled to occur within five working days of reporting on-site at the GCMC and be no more than four hours in length. Any Contractor behavior deviating from the standards taught in the course shall be grounds for termination of the contract.

b. The Contractor shall attend New Personnel Orientation training during the performance of this contract. The training will address the general staffing and cross-communication procedures employed at the GCMC. The training is generally scheduled on a monthly basis and is no more than one hour in length.

c. The Contractor shall complete all necessary Information Awareness training in accordance with DoD 8570.01-M and AE Reg 25-2 to obtain an account on the Marshall Center Staff Net.

5.11. Logistics Support. The Contractor will not have PX and Commissary privileges in association with this contract.

5.12. Substance Abuse. Alcohol/Drug use in the workplace will not be tolerated. Any Contractor/sub-contractor found to be under the influence of, consuming, or using alcohol or drugs while on duty will be subject to administrative action from the Contracting Officer, which may include contract termination.

5.13. Copyright Considerations. RIGHTS IN SPECIAL WORKS (JUN 1995) shall apply, available here:

http://www.acq.osd.mil/dpap/dars/dfars/html/current/252227.htm#252.227-7020

5.14. Reproduction. The materials described in paragraph 5.11. above may be cited, referenced, or reproduced in part or whole by the Contractor for professional, educational, or other non-commercial purposes with the concurrence of the Dean of the Marshall Center College, and on the condition that such citation, reference, or reproduction acknowledges the Marshall Center as the source and that the Contractor does not use Government time, equipment, or supplies for such reproduction of materials.

5.15. Academic Integrity. The Contractor shall ensure all references are properly sited. Submitting material that in part or whole is not entirely one’s own without attributing those same portions to their correct source is plagiarism.

6. GOVERNMENT FURNISHED PROPERTY AND SERVICES.

6.1. The Government will provide the following equipment, property, facilities and maintenance for the Contractor’s use in carrying out the duties listed in the PWS:

a. Equipment. The Government will provide desktop computer systems capable of interacting with the Marshall Center network(s). The Contractor is expected to utilize automated Microsoft Office Word/data processing equipment and the Internet to the maximum extent. This includes but is not limited to the preparation of computer and Internet based documentation and other tasks.The Government will provide at least one desk with office chair. Additional office furniture will be provided if available

b. Facilities. The Government will provide suitable dedicated office space and access to use of other GCMC space as required.

c. Office Supplies. Consumable office supplies required for the performance of 3.2., Specific Tasks. Facilities will be provided on an as needed basis.

6.2. The Government will provide the following services for the Contractor’s use in carrying out the duties listed in the PWS:

a. Phone/Fax. Access to phone and fax with local DSN dialing capability.

b. Copy and Printer. Color and black and white copy and printer machines are located in common areas. Copy and printer service is limited to copies required for the performance of

3.0 Specific Tasks with the exception of Technical Exhibit A Performance Metric 3.2.16.

Copy and printer services does not include Visual Information Branch support.

c. Common Services. Routine custodial and maintenance services, refuse collection, health and safety controls as required and in accordance with existing regulations and procedures common to the organization and its Government buildings.

d. Distribution. Installation and unit distribution of necessary correspondence and reports will be provided by the Government.

6.3. The Government will provide access to a calendar(s) with resident course program schedule, dates for non-resident activities, deadlines for copyright requests, translation, and curriculum support, and timelines for exercises, games and simulations.

7. QUALITY ASSURANCE

7.1. The Government will monitor the Contractor's performance under this contract using the surveillance methods identified in the Quality Assurance Surveillance Plan (see chart below). The Contractor will be given the opportunity to correct or address any adverse findings resulting from the Government’s surveillance consistent with the Inspection/Acceptance clause in the contract. Failure to correct any adverse findings or failure to deliver all services described in this contract may result in non-acceptance of the services by the Government. Failure to meet the standards of this performance work statement may result in a deduction of price at least equal to the value of the unperformed or poorly performed services. Failure to provide services in accordance with this contract could also result in termination of the contract for cause and/or adversely impact the Contractor’s ability to be selected for future contracts as documented in the Contractor Performance Assessment Report System (CPARS).

Performance Objective Performance Requirement

Performance Standard Payment/Quality Link

The Contractor shall provide non-personal services in support of CISS requirements for exercises, simulations, and games, creating the most conducive environment to maximize the GCMC’s goal to be highly valued for our provision of quality educational and developmental programs that impart needed knowledge and improve cultural dialogue among them and with us, setting the conditions to achieve peace, stability and economic growth.

General Contractor presents a neat, well-groomed professional appearance at all times;

Contractor interacts with faculty, staff, students and other personnel in a courteous, polite and professional manner consistent with business standards;

Contractor is mindful of cultural diversity;

Contractor addresses problems in an expeditious and efficient manner;

Contractor reads, writes, and speaks English proficiently;

Contractor participates as a “team player”;

Contractor corrective action is minimal and is resolved immediately upon notification by the Government; and

Contractor’s performance furthers the objectives and mission requirements of the Marshall Center.

1. Incentives are designed to motivate quality performance.

a. Payment of contract rate for satisfactory services.

b. Contractor performance evaluated using the Contractor Performance Assessment Reporting System. The evaluation will be considered when future contract selections and extensions are made.

2. Payment is linked to quality through the Inspection/Acceptance clause of the contract.

a. Deduction to price for unperformed or poorly performed services.

b. If the Contractor fails to proceed with reasonable promptness to perform required correction, the Government may charge to the Contractor any

Analyze exercise, game and simulation objectives

Provide analysis with recommended changes within two weeks of notification by Technical POC of change in objectives

Author new exercises, games and simulations

All sources are appropriately sited;

Work products are delivered in the form of electronic briefing slides and documents copies;

Work products are in accordance with guidance provided by resident course and non-resident activity leadership;

Work products are suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Contractor ensures exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government; and

Work products are provided to the Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

increased costs incurred as a result of this delay.

Design and develop new exercises, games and simulation materials

All sources are appropriately sited;

Work products are delivered in the form of electronic briefing slides and documents copies;

Work products are in accordance with guidance provided by resident course and non-resident activity leadership;

Work products are suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Contractor ensures exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government; and

Work products are provided to the Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

Modify and update existing exercises, games and simulations

Work products are delivered in the form of electronic briefing slides and documents copies;

Work products are in accordance with guidance provided by resident course and non-resident activity leadership;

Work products are suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting;

Contractor ensures exercises, games and simulations and their related instruction material meet course objectives before submission of materials to the Government; and

Work products are provided to the Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

Modify and update existing exercise, game and simulation materials

Work products are delivered in the form of electronic briefing slides and documents copies;

Work products are in accordance with guidance provided by resident course and non-resident activity leadership;

Work products are suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting; and

Work products are provided to the Technical POC at least two weeks prior to deadlines for copyright requests, translations, and curriculum support.

Test new and modified exercises, games and simulations prior to delivery

Contractor ensures successful execution at least one week prior to delivery deadline and checks that data bases are current and usable by participants.

Maintain an electronic library of exercises, games, and simulations and associated materials

Contractor ensures work products are easily accessible to end users and user friendly;

Work products are delivered in the form of electronic briefing slides and documents copies;

Work products are suitable for printing and in a format that is modifiable and not locked, facilitating translation without extensive reformatting; and

All files are suitable for archiving for future use.

Maintain and provide copies to COR printed records

Copies are provided within two weeks of exercise, game, and simulation completion; and of exercises, games and simulations to include teaching notes, instructions, lessons learned and after action reports

All copies are suitable for archiving for future use.

Conduct exercises, games and simulations for resident course programs leading faculty, staff and participants from introduction through completion

Contractor uses visual aids appropriately to enhance learning;

Services are in accordance with guidance provided by resident course and non-resident activity leadership;

and

Contractor briefs and guides faculty and participants to the satisfaction of the relevant Course Director.

Debrief the

GCMC

personnel after completion of resident course program’s exercises, games, and simulations

Contractor briefs the Technical POC within two weeks of exercise, game, and simulation completion;

Recommends which after action process to be used in reviewing the exercise/educational instruction;

Participates in after action meetings with the Government;

Provides analysis of discussions recorded during the exercise/educational instruction;

Provides analysis of documents produced by participants;

Provides analysis of survey results and critiques of the exercise/educational simulations; and

Provides recommendations to the Government on areas in the exercise/educational instruction to improve.

Document lessons learned and complete an after action report

Contractor’s written analysis is made available to GCMC personnel with a copy furnished to the COR;

Provides oral presentation of analysis on request; and

Work product completed within two weeks of exercise, game, and simulation completion.

Prepare

GCMC

personnel responsible for executing non-resident activity exercises, games, and simulations prior to activity

Services performed at least two weeks prior to activity.

Follow-up with GCMC personnel responsible for executing non-resident activity exercises, games, and simulations upon completion of activity collecting feedback, lessons learned and write after action report

Contractor’s written analysis is made available to GCMC personnel and a copy furnished to COR;

Provides oral presentation of analysis on request; and

Work product completed within two weeks of exercise, game, and simulation completion.

Incorporate feedback and lessons learned into exercises, games, and simulations

Contractor ensures feedback is incorporated into next iteration.

Train GCMC personnel in the conduct of exercises, games, and simulations and use of associated multimedia materials

Contractor provides one-on-one basic training within two weeks for new faculty enabling faculty to run exercises, games, and simulations either at the GCMC or on the road without the assistance of the Contractor;

Contractor provides two group training events for GCMC assigned personnel enabling them to run exercises, games and simulations either at the GCMC or on the road without the assistance of the Contractor; and

Contractor provides group training for participants of exercise, game and simulation teaching overview and objectives, roles and responsibilities, exercise timelines, and use of materials, and includes instruction on all technological aspects of exercise, game, and simulation.