Attch 1 Statement of Work.pdf
PDF 149 KB Posted
- Attached to
- Juniper Care Support Federal contract opportunity
- Solicitation number
- HQ003425QE152
- Issued by
- DOD Washington Headquarters Service
About this file
This Statement of Work (SOW) details Juniper Care manufacturer support for network infrastructure at the Raven Rock Mountain Complex (RRMC). The requirement covers support for eight line items of Juniper networking equipment, including multiple EX2300, EX4600, EX4650, MX240, and EX9208 series network switches and related services. The base year contract is for one year from the purchase order date, with technical support provided remotely via telephone, email, and internet from the contractor's facility during 9AM-5PM Eastern Standard Time, Monday through Friday, excluding federal holidays.
Performance objectives include comprehensive software and hardware support such as updates, technical assistance, function and feature clarification, documentation guidance, error verification and correction, and hardware repair/replacement within seven business days. A critical operating constraint is that only manufacturer support from Juniper Networks Inc. will be accepted, as the networking equipment is currently operational on a government network. The total quantity of equipment spans 92 individual units across the specified Juniper networking components, with support focused on maintaining the existing network infrastructure's reliability and performance.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| LSJ redact.pdf | ||
| Solicitation Amendment - HQ003425QE1520003 CONFORMED.pdf | ||
| Serial Number List.pdf | ||
| Questions and Responses.pdf |
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Text version
Information Systems and Services (ISS)
Juniper Care Support
Statement of Work (SOW)
I. Purpose:
This requirement is to continue Juniper Care manufacturer support for the Juniper components currently in production.
II. Scope or Mission:
Support will be required for the following items:
Item # Description MFGR P/N QTY
SVC-ND-EX23-C12P
EX2300-C-12P-TAA 39
SVC-ND-EX46-40FT
EX4600-40F-AFI-T 5
SVC-ND-EX460040F
EX4600-40F-AFO 17
SVC-ND-EX465048T
EX4650-48Y-AFO-T 22
SVC-ND-MX240
MX240BASE-AC-HIGH 1
SVC-COR-EX92083A-T
EX9208-RED3A-AC-T 7
SVC-ADVCARE-P-GOV
SVC-HSEC-UPLIFT-NR
III. Period and Place of Performance.
Period of Performance shall be structured as following.
ITEM PERIOD OF PERFORMANCE (POP)
BASE YEAR 1 Year from the date of the PO with payment of ENT-MISC-FEE
Place of Performance is done remotely via telephonic/e-mail/Internet site assistance from the contractor’s facility.
IV. Background:
The existing Juniper infrastructure provides network access to various tenant components of Raven Rock Mountain Complex (RRMC).
V. Performance Objectives:
1. Support includes, updates related to the Software; assistance by telephone or internet with respect to the use of the Software and Hardware including without limitation, clarification of functions and features of the Software and Hardware, clarification of the documentation, and/or guidance in the operation of the Software and Hardware; and Error verification, analysis, and correction.
2. Technical support via email and phone, 9AM – 5PM Eastern Standard
Time, Monday- Friday, excluding Federal Holidays.
3. Hardware Repair and Replacement service to repair or replace failed hardware within seven (7) business days from the date the defective part is returned.
VI. Operating Constraints: Juniper Networking equipment is currently in operation on the Government network. Only manufacturer support from Juniper Networks Inc. will work.
File details come from the government source that posted it. Updated .