HQ0013-16-R-0010-0001.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83)

Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to respond to the questions submitted.

1. CONTRACT ID CODE PAGE OF PAGES

J 1 23

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY 22-Aug-2016

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HQ0013-16-R-0010

X 9B. DATED (SEE ITEM 11)

01-Aug-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE

RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN

REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

22-Aug-2016

CODE

DEFENSE SECURITY COOPERATION AGENCY-CON

ALI BESHIR

201 12TH STREET, SOUTH

SUITE 203

ARLINGTON VA 22202-5408

HQ0013 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 30 - BLOCK 14 CONTINUATION PAGE

The following have been added by full text:

QUESTIONS AND ANSWERS

HQ0013-16-R-0010 Distance Learning Support solicitation questions and answers.

1. Has a contractor performed similar work to this for the government in the past?

If available, please provide the incumbent contract number. If you are unable to provide a contract number, is it safe to assume this is a new requirement for the government?

Answer: Yes. This is a re-compete. The contract number is HQ0013-11-C-0002

2. How many active users do you anticipate needing to support?

Answer: As many as 4,000 active users.

3. Do you have a list of requirements that you expect the LMS to support?

Answer: A number of self-paced and facilitated online courses (currently 5, and that will increase) and some classroom courses (currently 5, and that will increase) multiple times per year.

4. Can the Government tell us which contractor is performing this work currently or is this a new requirement?

Answer: TIER 1 PERFORMANCE SOLUTIONS, LLC

5. The proposal instructions specify that “Foldouts count as an equivalent number of 8 ½ by 11 pages.” Does this mean 11x17 pages will count as 2 pages, or will they count as 1 page?

Answer: 1 page.

6. Each volume shall be submitted with a cover page identifying the offeror’s company name, Request for Proposal Number HQ0013-16-R-0010, Volume Number, type of proposal and date of preparation.” By “type of proposal”, does the Government want the Offeror to indicate if the proposal is an Original or a Copy?

Answer: Yes.

7. Would the Government consider not having resumes count towards page count in Volume 1?

Answer: No.

8. In the RFP PWS, section 5.1.3, the eLearning Developer/Technologist position is listed as 1 FTE. However, in section 5.1.3.5 it reads that, “This is a part time requirement.” Is this position 1 FTE or PT?

Answer: It’s part time of .5 FTE.

9. Would the Government allow an extension of at least one week – preferably two weeks, if permitted – regarding the due date for proposals? This would provide us with an adequate amount of response time for a proposal.

Answer: No.

10. A general understanding of US Security Cooperation and Assistance procedures and policies is required.” Is there a specific Government Publication in reference to this requirement?

Answer: To meet this requirement contractor personnel hired to fill these positions can register for and complete the Security Cooperation Orientation Course (SCM-OC-OL) available online at the ISCS website. Direct URL is http://www.iscs.dsca.mil/_pages/courses/online/scm-oc-ol.aspx?section=des (choose registration from drop down menu).

11. LMS Technical Administrator/eLearning Developer Position shows there slight variations in each description including the degree requirement. What is the degree requirement for this position? Which reference most accurately describes your preferred qualifications?

Answer: The LMS Technical Administrator/eLearning Developer shall have a minimum of an Associate’s degree in computer science or a similar field. The individual filling the eLearning Developer / Technologist position only (not the LMS administrator) requires a Bachelor’s degree in computer science or similar field. 1.6.10.1 thru 1.6.10.4 describes the eLearning Developer / Technologist and 1.6.10.5 thru 1.6.10.7 describes the LMS eLearning

Developer / Technologist.

12. The LMS Technical Administrator/eLearning Developer position is described as a dual-role position. If a trade-off has to be made, which of the two skill sets are more important?

Answer: This person will be primarily the LMS Technical Administrator and those skills are more important, but some competency in using the applications described, or at minimum, the ability to learn those applications, is required as well.

http://www.iscs.dsca.mil/_pages/courses/online/scm-oc-ol.aspx?section=des

13. In the RFP PWS, section 5.1.3, the eLearning Developer/Technologist position is listed as 1 FTE. However, in section 5.1.3.5 it reads that, “This is a part time requirement.” Is this position 1 FTE or PT? Should 5.1.1 have read 1 FTE and 5.1.3 read .5 FTE?

Answer: 5.1.1 is 1 FTE and 5.1.3 is .5 FTE.

14. Request clarification on the FTE requirement of the eLearning Developer/Technologist role. Is it 1.5 FTE or 2.5 FTE? Referencing the RFP, here are the clauses which caused some confusion for us. Clause 1.6.10 of the RFP states: "1.5 FTE eLearning

Developer/Technologist." Section 5, Specific Tasks, states the following:

* "eLearning Developer/Technologist (1.5 FTE)" - this is clause 5.1.1.

* "eLearning Developer/Technologist: (1 FTE)" - this is clause 5.1.3. Can you please clarify the required FTEs?

Answer: 5.1.1 is 1 FTE and 5.1.3 is .5 FTE.

SECTION SF 1449 - CONTINUATION SHEET

The following have been modified:

PERFORMANCE WORK STATEMENT

Performance Work Statement For

Contractor Support of the DISAM Distance Learning Program

1 GENERAL: This is a non-personal services contract to provide technical support services for the Defense Institute of Security Assistance Management(DISAM) Distance Learning program. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform the services required as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2 Background: The Defense Institute of Security Assistance Management (DISAM) is the Defense Security Cooperation Agency (DSCA) school house for the Security Cooperation Workforce. DISAM’s mission is to educate the Security Cooperation Workforce to develop and execute innovative Security Cooperation solutions that support mutual United States and partner nation interests. In order to contend with a large course workload, heavy travel requirements, and limited instructional staff to meet worldwide security assistance and cooperation education requirements, DISAM has developed a distance learning (DL) program that incorporates both asynchronous and synchronous courses delivered through a Learning Management System (LMS). DISAM currently uses Blackboard as its LMS, but that is subject to change. DISAM currently has more than 30 online courses and online learning modules (Learning Guides) available to its students for credit and for performance support to the Security Cooperation Workforce. This program is expanding.

1.3 Objectives Task 1: The purpose of this contract is to provide technical support service to

DISAM in the development of the online products. The contractor will work closely with DISAM staff to design, develop, deliver, and maintain interactive courseware, graphical elements, scenarios, quizzes, interactions, tests, prepare training packages and presentations for members of the DoD Security Cooperation Workforce. The training packages to be developed will include but are not limited to Computer-Based Training (CBT), Web Based

Training (WBT), classroom lecture materials, interactive scenarios, and decision-mak ing exercises. No contractor proprietary software/hardware will be used and all materials and software developed (inclusive of source code and source code documentation) under this contract shall become the property of DoD.

1.3.1 Task 1: The contractor shall work in coordination with DISAM distance learning development staff within DISAM’s Directorate of Online Learning to develop training packages specifically targeting different aspects of security cooperation. Additiona lly, the contractor will design course content for classroom courses. This content may take the form of text graphics, quizzes, animations, multimedia, videos, scenarios or exercises, as well as multimedia games to be used in class as agreed to by DISAM during concept development. Contractor shall perform these and additional related tasks in coordination with DISAM.

1.4 Objectives Task 2: The purpose of this contract is to provide technical support service to

DISAM in the management of the learning management system (LMS).

1.4.1 Task 2: Provide technical support to students regarding the LMS to include resolving issues related to certificates, quizzes, login problems, course access, and others as deemed essential by the DISAM Program Manager. Issues related to course content will be passed to the course manager for resolution.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and two (2) 12-month option years. The Period of Performance reads as follows:

September 26, 2016 thru September 25, 2017 (Base Year) September 26, 2017 thru September 25, 2018 (Option Year One)

September 26, 2018 thru September 25, 2019 (Option Year Two)

1.6 General Information

1.6.1 Quality Assurance: The government shall evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.6.2 Recognized Holidays: The government shall not be billed for federal holidays, except when services are required by the government and with prior approval in writing from the Contracting Officer or the Contracting Officer’s Representative (COR). Currently, federal holidays are:

1) New Years Day

2) Martin Luther King Day

3) President’s Day

4) Memorial Day

5) Independence Day

6) Labor Day

7) Columbus Day

8) Veteran’s Day

9) Thanksgiving Day

10) Christmas Day

1.6.3 Hours of Operation: Contractor personnel are expected to conform to the government’s core operating hours. Normal office hours are 8:00 a.m. to 5:00 p.m. Eastern Standard

Time, Monday through Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar

Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential.

1.6.4 Place of Performance: The work to be performed under this contract will be performed at

DISAM, Building 52, Wright-Patterson AFB OH 45433, subject to space constraints.

Periodic telework at home or at the contractor’s facility, coordinated with DISAM, is possible.

1.6.5 Type of Contract: The government will award a firm-fixed labor hour contract with reimbursable travel/ODC CLIN.

1.6.6 Payment Information: Requests for payments must be submitted electronically via the Internet through the Invoicing, Receipt, Acceptance, and Property Transfer (iRAPT) system at https://wawf.eb.mil. All contractors must create two documents (Invoice and Receiving Report; i.e. Combo Documents) with a single data entry session.

1.6.7 Security Requirements: The overall classification of work associated with this PWS is at the SECRET level for purposes of access to DISAM work areas and for access to unclassified DoD computer networks. Investigative requirements for SECRET eligibility and access are outlined in Section 1.6.7.1 of this PWS.

1.6.7.1 Contract personnel working in support of this contract will require a favorably completed

Access National Agency Check and Inquiries (ANACI) or National Agency Check with Local Agency and Credit Check (NACLC), resulting in final SECRET eligibility when adjudicated by the Defense Industrial Security Clearance Office (DISCO) or another recognized clearance adjudication facility provided they have been claimed in Joint Personnel Adjudication System (JPAS) as an industry contractor for the awarded company. DISAM requires a Visitor Authorization Request (VAR) to be submitted to DISAM Security signed by the FSO yearly verifying the contractor personnel security credentials. INTERIM SECRET eligibility may be accepted by DISAM provided it has been awarded by the Defense Industrial Security Clearance Office (DISCO) and JPAS reflects the information for the contract awarded company. INTERIM SECRET or

SECRET accesses must be posted in JPAS by the Facility Security Officer (FSO) before the start of the contract for those individuals in support of this contract.

1.6.7.2 Upon award of this contract, names and social security numbers (SSN) of contract employees working on this contract will be submitted to the DISAM Security Officer.

DISAM requires a Visitor Authorization Request (VAR) to be submitted to DISAM Security signed by the FSO verifying the contractor personnel security credentials. If a contract member does not have the appropriate investigative or security clearance requirement the contract employee will be denied the ability to work in support of this

PWS.

1.6.7.3 Any visit(s) to DISAM by contractor personnel not physically/permanently assigned to this contract (company president, company security managers, contract employees, supervisors, etc.) require an escort by the DISAM POC they are visiting.

1.6.7.4 Upon completion of this contract, the contract employee(s) will surrender all government supplies, materials, and equipment to the COR or designated government representative. Upon the completion of the contract, any contract employee(s) officia l ly in-processed by the DISAM Security Officer, is/are required to out-process with DISAM Security and return all access badges to the DISAM Security Officer.

1.6.7.5 If the Government notifies the contractor that the employment or the continued employment of any contractor employee is prejudicial to the interests or endangers the security of the United States of America, that person will be removed and barred from the worksite. This includes security deviations/incidents and credible derogatory information on contract members during the course of the contract period. The awarded contract company shall make any changes necessary in the appointment(s). Security incidents involving contractors will be posted by DISAM Security personnel and the details forwarded to DISCO and the contractor FSO for action.

1.6.7.6 Controlled Unclassified Information: The contractor shall comply with DoDM 5200.01, Volume 4, DoD Information Security Program, Controlled Unclassified Information (CUI), Enclosures 3 and 4, for identification, protection and training requirements of

CUI. The contractor shall be responsible for training their personnel and accomplishment of the out-processing procedures identified in DoDM 5200.01, Volume

4, Enclosure 4. The contractor shall comply with DoD 5400.7-R/Air Force Manual 33- 302, DoD Freedom of information Act (FOIA) Program, requirements. This regulat ion sets policy and procedures for the disclosure of records to the public.

1.6.7.7 Physical Security: The Contractor shall be responsible for safeguarding all Government property provided for the Contractor’s use. Government facilities, property, and materials shall be protected in accordance with government security procedures. The government will provide contractor personnel with appropriate identification badges that allow access to the facility for the period of performance of the contract. The Contractor shall ensure that access badges are surrendered to Government security personnel when Contractor employees no longer require continuous access to the government’s facility, at the end of the contract’s period of performance or at the request of the government’s security personnel. Upon completion or termination of the contract, all badges will be returned to the Contract Administrator or government security personnel prior to the final invoice being paid. The Contractor shall immediately report the occurrence of a lost access badge to the Contracting Officer Representative (COR), or other government security personnel. Personnel shall adhere to the Privacy Act, Title 5 of the U.S. Code, Section 522a and applicable agency rules and regulations.

1.6.8 Post Award Conference/Periodic Progress Meetings: The Contractor is required to attend any post award conference convened by the contracting activity or contract administrat ion office in accordance with Federal Acquisition Regulation Subpart 42.5. The contracting officer, Contracting Officers Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the Government.

1.6.9 Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance: maintain written and oral communications with the Contractor concerning technical aspects of the contract: issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.10 Key Personnel and Experience: The follow personnel are considered key personnel by the government: 1 . eLearning Developer/Technologist (1.5 FTE), 2. LMS Technic a l Administrator/eLearning Developer (1 FTE ), 3. Instructional Systems

Designer/eLearning Developer (1 FTE). Qualifications for all key personnel are listed below:

1.6.10.1 eLearning Developer/Technologist: The assigned individuals shall have the following skills, education/training and experience:

1.6.10.2 Required Skills: Core software applications experience Adobe Creative Cloud (Flash, Dreamweaver, Fireworks, Photoshop), Adobe Captivate, H T M L 5 , Microsoft Office products (Word, PowerPoint, Excel). The ideal candidate shall have formal education in the core skills. Past experience designing scenarios and/or simulations for education or training and have a firm grasp of the concepts of immersion and engagement. At a minimum the individual shall have a certificate of completion for training in the core software applications and a minimum of two years’ experience. Minimum education required is a Bachelors degree in computer science or similar field.

1.6.10.3 Desired software applications experience: Adobe Creative Cloud (Audition, Premier, AfterEffects, Illustrator), 3D Max, Maya, Poser, Camtasia, and Articulate. Be proficient in multimedia production using a variety of video, audio, animation, avatars, as well as 2D, 3D, photo realistic effects and composite images to enhance scenario/lesson content.

1.6.10.4 Desired skills: The ideal candidate will also have a background in Instructional System Design, experience with an LMS (preferably Blackboard), and military or DoD experience.

1.6.10.5 LMS Technical Administrator/eLearning Developer: The assigned individual shall the following skills, education/training and experience.

1.6.10.6 Required skills and education: Be proficient in LMS administration (specifically

Blackboard administration). DISAM is currently using version 9 of Blackboard.

Individual shall have a minimum of two years in LMS administration. Shall have a minimum of an Associates degree in computer science or a similar field.

1.6.10.7 Desired software applications experience: Adobe Creative Cloud (Flash, Dreamweaver, Fireworks and/or Photoshop), Adobe Captivate, Microsoft Office products (Word, PowerPoint).

1.6.10.8 Instructional Systems Designer/Developer: The assigned individual shall have the following experience

1.6.10.9 Formal certification in a recognized instructional design program or education degree with ISD course work. Be familiar with the (Analysis, design, development, implementat ion, evaluation) ADDIE process and other core Instructional Systems Design (ISD) essentials such as learning theories, assessment strategies, and evaluation models. Instruction should include training on use of developmental tools for creating interactive multimed ia presentations. At a minimum the individual shall have a Bachelor’s degree from an accredited institution in the field of adult education and two years’ experience.

1.6.10.10 Required Skills: Core software applications experience Adobe Creative Cloud (Flash, Dreamweaver, Fireworks, Photoshop), Adobe Captivate, H T M L 5 , Microsoft Office products (Word, PowerPoint). The ideal candidate shall have formal education in the core skills. Past experience designing scenarios and/or simulations and have a firm grasp of the concepts of immersion and engagement. At a minimum the individual shall have a certificate of completion for training in the core software applications and a minimum of two years’ experience.

1.6.11 Identification of Contractor Employees: All Key personnel attending meetings, answering Government telephones, and working in other situations where their contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by contractors are suitably marked as contractor products or that contractor participation is appropriately disclosed.

1.6.12 Contractor Travel: Contractor will be required to travel within CONUS during the performance of this contract to attend meetings, conferences, and training. The contractor may be required to travel to off-site training locations and to ship training aids to these locations in support of this contract. Contractor will be authorized travel expenses consistent with the substantive provisions of the Federal Travel Regulation

(FTR) and the limitation of funds specified in this contract. All travel requires Government approval / authorization and notification to the COR. An Amount will be designated in a separate Contract Line Item Number (CLIN) to cover potential costs for travel.

1.6.13 Other Direct Costs: All materials purchased by the Contractor for the use or ownership of the government, become the property of the government. Materials may include hardware and software necessary to support the implementation of the contract, such as licenses, hardware, etc. The Contractor, in the monthly progress report, shall document the transfer of materials. No purchases are to be made without the written authorization of the DSCA COR.

1.6.14 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software and source code documentation, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the contractor without written permission from the Contracting Officer. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

2 DEFINITIONS AND ACRONYMS:

2.1 DEFINITIONS:

2.1.1 CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2 CONTRACTING OFFICER. A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3 CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S.

Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4 DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5 DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6 KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7 PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8 QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10 QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11 SUBCONTRACTOR. One that enters into a contract with a prime contractor. The

Government does not have privity of contract with the subcontractor.

2.1.12 WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.13 WORK WEEK. Monday through Friday, unless specified otherwise.

2.2 ACRONYMS:

ACOR Alternate Contracting Officer's Representative

CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and

Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial-Off-the-Shelf

DA Department of the Army DFARS Defense Federal Acquisition Regulation

Supplement DOD Department of Defense FAR Federal Acquisition Regulation KO Contracting Officer

OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs POC Point of Contact

PRS Performance Requirements Summary PWS Performance Work Statement

QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan

QC Quality Control QCP Quality Control Program

SCORM Sharable Content Object Reference Model TE Technical Exhibit

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: The government shall make reasonable effort to make available Subject Matter Experts SMEs) and DISAM Courses to work with the contractor as necessary. The Government POC shall coordinate with other government agencies as necessary.

3.2. Facilities: The Government will provide the necessary workspace for the contractor staff to provide the support outlined in the PWS to include desk space, telephones, computers, and other items necessary to maintain an office environment.

3.3. Utilities: The Government will provide office space. The Contractor shall instruct employees in utilities conservation practices. The contractor shall be responsible for operating under conditions that preclude the waste of utilities.

3.4. Equipment: The Government will provide equipment (phone, desktop computer, paper products, copying/fax capability, etc. on space available basis).The Government will furnish

Government developed software to support on site contractor personnel assigned under this contract.

3.5. Materials: The Government will, as needed, provide Standard Operating Procedures and

Policies.

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1 General : The Contractor shall furnish all supplies, equipment, software, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Materials/Equipment: The contractor shall provide all labor, materials, and computer systems and software necessary to accomplish assigned tasks by personnel who are performing duties at contractor site.

5 Specific Tasks:

5.1 Task 1: The contractor shall work closely with DISAM Distance Learning Development staff to develop training packages specifically targeting different aspects of security cooperation. Additionally, the contractor will prepare course content for classroom courses.

This content may take the form of text graphics, quizzes, animations, multimedia, scenarios or exercises, as well as multimedia games to be used in class as agreed to by DISAM during concept development. This requirement consists of the following positions and tasks:

5.1.1 eLearning Developer/Technologist (1.5 FTE)

5.1.1.1 The individual shall work with DISAM instructional designers and Subject Matter

Experts (SMEs) to develop courseware content from established designs. All interactive content will be developed to take advantage of advanced instructional strategies to allow learners to apply new knowledge gained through experiential learning activities. The eLearning developer will work with the instructional designers to prototype these interactive learning exercises to solidify the final design and produce a polished final product. Content will be delivered utilizing multiple multimedia including audio, video, animations, and interactive exercises. Using the latest development applications, consistent with DISAM, the developer will produce content within standardized courseware templates provided by DISAM. The following tasks shall be accomplished:

5.1.1.2 Conversion of existing on line course content from current template to new templates as approved by DISAM.

5.1.1.3 Multimedia support to enhance lesson content, i.e. animation, video, interactions, scenarios, exercises and immersive learning exercises.

5.1.1.4 Maintain and enhance existing course content to be more interactive and visually appealing.

5.1.1.5 This is a full time requirement. Contractor shall provide onsite support to DISAM five days per week, eight hours per day. Leave shall be coordinated with company and DISAM (COR or Director of Online Learning).

5.1.2 Instructional Systems Designer/Developer: (1FTE)

5.1.2.1 The assigned individual shall assist DISAM subject matter experts in the design and development of course content for both classroom and on line delivery methods utilizing

ISD principles.

5.1.2.2 This individual shall work with Subject Matter Experts (SMEs) to develop courseware content from established designs. All interactive content will be developed to take advantage of advanced instructional strategies to allow learners to apply new knowledge gained through experiential learning activities. Content will be delivered utilizing multiple multimedia including audio, video, animations, and interactive exercises. Using the latest development applications, consistent with DISAM, the developer will produce content within standardized courseware templates provided by DISAM. The following tasks shall be accomplished:

5.1.2.3 Conduct an analysis of existing resident and nonresident courses using ISD principles to identify areas of improvement within DISAMs course content. Assist DISAM faculty in implementing suggested improvements.

5.1.2.4 Conversion of existing on line course content from current template to new templates as approved by DISAM.

5.1.2.5 Multimedia support to enhance lesson content, i.e. animation, video, interactions,

5.1.2.6 Maintain and enhance existing course content to be more interactive and visually

5.1.2.7 This is a full time requirement. Contractor shall provide onsite support to DISAM five days per week, eight hours per day. Leave shall be coordinated with company and

DISAM (COR or Director of Online Learning).

5.1.3 eLearning Developer/Technologist: (1 FTE)

5.1.3.1 This individual shall work with DISAM instructional designers and Subject Matter

Experts (SMEs) to develop courseware content from established designs. All interactive content will be developed to take advantage of advanced instructional strategies to allow learners to apply new knowledge gained through experiential learning activities. The eLearning developer will work with the instructional designers to prototype these interactive learning exercises to solidify the final design and produce a polished final product. Content will be delivered utilizing multiple multimedia including audio, video, animations, and interactive exercises. Using the latest development applications, consistent with DISAM, the developer will produce content within standardized courseware templates provided by DISAM. The following tasks shall be accomplished:

5.1.3.2 Conversion of existing on line course content from current template to new templates as approved by DISAM.

5.1.3.3 Multimedia support to enhance lesson content, i.e. animation, video, interactions,

5.1.3.4 Maintain and enhance existing course content to be more interactive and visually

5.1.3.5 This is a part time requirement. Contractor shall provide onsite support to DISAM two to three days per week, eight hours per day, at an average of 20 hours per week. If necessary due to workload requirements this requirement may be increased to more than 20 hours per week by adding funding to the CLIN. Leave shall be coordinated with company and DISAM (COR or Director of Online Learning).

5.2 Task 2: The purpose of this contract is to provide technical support service to DISAM in the management of the learning management system (LMS).

5.2.1 LMS Administrator/eLearning Developer

5.2.1.1 The assigned individual shall provide LMS administration services to include technical support to the students in the operation of the LMS (currently Blackboard). The individual will be involved maintaining the accuracy and currency of the information provided on the LMS login page.

5.2.1.2 Provide technical support to students regarding the LMS to include resolving issues related to certificates, quizzes, login problems, course access, and others as deemed essential by the DISAM Director of Online Learning. Issues related to course content will be passed to the course manager for resolution.

5.2.1.3 This individual will assist in the development of interactive courseware when not conducting duties in LMS administration and LMS help desk functions. It is estimated that this individual will spend 80% of his/her time conducting LMS administrat ion tasks and 20% assisting in developing courseware, though percentages may vary up or down.

5.2.1.4 This individual will prepare and submit monthly course survey reports to the DISAM Director of Online Learning.

5.2.1.5 This is a full time requirement. This individual shall provide support to DISAM five days per week, eight hours per day during established duty hours. Leave shall be coordinated with Project Manager, DISAM Director of Online Learning, and DISAM’s alternate LMS Administrator in order for DISAM to provide coverage during authorized absence.

5.3 Progress Report: All official documents and deliverables described in this PWS, and any subsequent amendments or modifications, shall be submitted in writing and electronica lly, on the prime contractor’s letterhead. The contractor shall develop and submit to DISAM the following documentation to include, but not limited to:

5.3.1 Monthly Activity Report. This report shall document the contractor’s activities during the period. It will be due no later than (NLT) the fifth business day of the following month.

5.3.2 Monthly Disbursement Report - Indirect support. This report shall document all financ ia l aspects of the contractor’s performance during the period and shall include, but is not limited to a detailed explanation/listing of labor hours budgeted and expended, and ODC expenditures. The monthly Disbursement Report shall be provided NLT the tenth business day of the following month.

5.3.3 All software, source code, source code documentation, printed materials and any other associated media shall constitute a deliverable and shall be provided to DISAM at final acceptance.

5.4 Delivery Instruction: All deliverables shall be delivered to the DISAM COR no later than the date specified in this PWS. Deliverables are to be transmitted in hard copy and electronically, with a cover letter, on the prime contractor’s letterhead, describing the contents.

6 APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

The Contractor must abide by all applicable regulations, publications, manuals, and local policies and procedures.

7. Attachment/Technical Exhibit List:

Technical Exhibit 1 Performance Requirements Summary

Technical Exhibit 2 Deliverables Schedule

Technical Exhibit 1:

Performance Requirements Summary The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

Performance Objective

Performance Standard Acceptable Quality Level

(AQL)

Method of

Surveillance

PRS#1 PWS Section 5.1.1.2 Convert the existing on-line course content from current template to new template as approved by DISAM.

100% of the content converted. 1% deviation from standard

100% inspection

PRS # 2 PWS Section 5.1.1.4 Maintain and enhance existing course content to be more interactive and visually appealing.

100% of the content converted. 1% deviation from standard

100% inspection

PRS # 3 PWS Section 5.1.2.3 Conduct an analysis of existing resident and nonresident courses using ISD principles to identify areas of improvement within DISAMs course content. Assist DISAM faculty in implementing suggested improvements.

100% of the requested service is completed.

1% deviation from standard

100% inspection

PRS # 4 PWS Section 5.2.1.2 Provide technical support to students regarding the LMS to include resolving issues related to certificates, quizzes, login problems, course access, and others as deemed essential by the DISAM Director of Online Learning.

100% of the requested service is completed.

1% deviation from standard

100% inspection

PRS # 5 PWS Section 5.2.1.4 Prepare and submit monthly course survey reports to the

DISAM Director of Online Learning.

100% of the requested service is completed.

1% deviation from standard

100% inspection

PRS # 6 PWS Section 5.3.1.

Monthly Activity Report.

100% of the reports to appropriate government contact shall be on time, AND/ 100% of required situations shall be reported.

5% deviation from standard

100% inspection

PRS # 7 PWS Section 5.3.2

Monthly Disbursement Report

100% of the reports to appropriate government contact shall be on time, AND/ 100% of required situations shall be reported.

5% deviation from standard

100% inspection

PRS # 8 PWS section 5.3.3 All software, source code, source code documentation, printed materials and any other associated media shall constitute a deliverable and shall be provided to DISAM at final acceptance.

All software, source code, source code documentation, printed materials and any other associated media shall constitute a deliverable and shall be provided to DISAM at final acceptance.

No deviation 100% inspection

HQ0013-16-R-0010

TECHNICAL EXHIBIT 2 DELIVERABLES SCHEDULE

DELIVERABLE FREQUENCY

# OF

COPIE S

MEDIUM/FORMAT SUBMIT TO

PWS paragraph 5.3.1.

Monthly Activity Report.

Monthly 2 Word / Excel/ e-mail and hard copy.

COR

PWS paragraph 5.3.2.

Monthly Disbursement Report

Monthly 2 Word / Excel/ e-mail and hard copy.

COR

PWS paragraph 5.3.3. All software, source code, printed materials and any other associated media shall constitute a deliverable and shall be provided to DISAM at final acceptance.

At final acceptance.

N/A N/A COR

52.212-2 EVALUATION--COMMERCIAL ITEMS (OCT 2014)

(a) The Government will award a contract resulting from this solicitation to the responsible Offeror whose proposal conforms to the solicitation requirements and presents the lowest price technically acceptable

(LPTA) proposal, as determined by the evaluation criteria herein.

Contract award will be made to the lowest evaluated price of proposals meeting or exceeding the minimum acceptability standards for non-cost factors. Proposals will be evaluated on an “acceptable” or “unacceptable” basis.

Proposals will be evaluated for acceptability, but not ranked using the non-price factors/sub-factors. In order to be considered awardable, there must be an “acceptable” rating in every non -price factor/sub-factor.

For this procurement, the LPTA factors/sub-factors are:

Factor 1: Technical Capability

Sub-factor A - Understanding the Performance Work Statement requirements

This technical evaluation includes consideration of risk in conjunction with the strengths, weaknesses, and deficiencies in determining acceptability.

Minimum requirements to be acceptable:

a. The proposal shall provide an overall methodology and organization structure that indicates a clear understanding of the work to be performed and the support required from the contractor organization;

b. The proposal will provide at least one specific example of success supporting similar program.

c. The proposal will include a detailed Quality Control Plan.

Table 1A. Sub-factor A - Understanding the Performance Work Statement requirements

Acceptable/Unacceptable Ratings

Rating Description

Acceptable Proposal clearly meets the minimum requirements of the minimum acceptable standards as described above.

Unacceptable Proposal does not clearly meet the minimum requirements of the acceptable standards as described above.

Sub-factor B: Ability to develop e-Learning content

This technical evaluation includes consideration of risk in conjunction with the strengths, weaknesses, and

Minimum requirements to be acceptable:

a. The offeror shall demonstrate in their proposal their ability to develop e-Learning content by providing access to developed content either through website or via CD/DVD.

b. Offeror shall provide basic information on authoring tools used to develop demonstrated content .

The minimum requirements which must be met by the offeror to be acceptable are:

Content provides adequate engaging interactivity.

Adheres to industry standards for instructional design protocols (ADDIE)

Products meets federal guidelines such as 508 compliance

Shareable Content Object Reference Model SCORM compliant (1.2/2004)

Demonstrate assessments tied to objectives

Content must be capable of multi-platform/mult i OS deployment i.e., laptop, phone, tablet

Table 1B. Sub-factor B: Ability to develop e-Learning content Acceptable/Unacceptable Ratings

Sub-factor C: Relevant Technical Experience and education of Key Personnel

Rating Description

Acceptable Proposal presents a plan that clearly and accurately addressees the minimum requirements as noted above.

Unacceptable Proposal does not present a plan that clearly and accurately addressees the minimum requirements noted above.

This technical evaluation includes consideration of risk in conjunction with the strengths, weaknesses, and

The minimum requirements which must be met by the contractor in order to be acceptable are;

1. The contractor proposal must provide for technically qualified personnel to perform the work specified in this PWS. The offeror shall provide resumes of all proposed personnel. Resumes of proposed contract employees must reflect work experience in the contracting/acquisition field that are similar to the tasks as stated in the PWS and meet the minimum requirements listed below:

a. The contractor shall have at least five years expertise in e-Learning development, instructional system design (ISD) process, blackboard administration and program management.

b. A general understanding of US Security Cooperation and Assistance procedures and policies is required.

2. The minimum requirements which must be met by all key personnel in order to be acceptable are;

2.1 eLearning Developer/Technologist:

2.1.1 Core software applications experience Adobe Creative Cloud (Flash, Dreamweaver, Fireworks, and Photoshop), Adobe Captivate, H T M L 5

2.1.2 Microsoft Office products (Word, PowerPoint, and Excel).

2.1.3 The ideal candidate shall have formal education in the core skills.

2.1.4 Past experience designing scenarios and/or simulations and have a firm grasp of the concepts of immersion and engagement.

2.1.5 Shall have a certificate of completion for training in the core software applications;

2.1.6 Two years’ experience;

2.1.7 Requires a Bachelor’s degree in computer science or similar field.

2.2 LMS Technical Administrator/eLearning Developer:

2.2.1 Be proficient in LMS administration (specifically Blackboard administration). DISAM is currently using version 9 of Blackboard. Individual shall have a minimum of two years in LMS administration.

2.2.2 shall have a minimum of an Associate’s degree in computer science or a similar field.

2.2.3 Instructional Systems Designer/Developer:

2.2.3.1 Formal certification in a recognized instructional design program or education degree with ISD course work.

2.2.3.2 Be familiar with the (Analysis, design, development, implementation, evaluation) ADDIE process and other core Instructional Systems Design (ISD) essentials such as learning theories, assessment strategies, and evaluation models.

2.2.3.3 Instruction should include training on use of developmental tools for creating interactive multimedia presentations.

2.2.3.4 At a minimum the individual shall have a Bachelor’s degree from an accredited institution…