Houston Airports Custodial Specification.pdf

June 2, 2022

Region 7

Custodial Statement of Work Houston Intercontinental and Hobby Airport

(TX2597ZZ &TX2510ZZ)

SOLICITATION NUMBER:47PH0222R0013

SERVICE: CUSTODIAL SERVICES

LOCATION(S):

Transportation Security Agency (Bldg.No.TX2597ZZ) George Bush Intercontinental Airport 16930 John F Kennedy Blvd., Houston, TX 77032-6020

Transportation Security Agency (Bldg. No. TX2510ZZ) William P. Hobby Airport 7800 Airport Blvd., Houston, TX 77061

PERIOD OF PERFORMANCE:

One Year Base Period, with Four One-Year Option Periods

Base Year: 07/01/2023 – 06/30/2024 Option 1: 07/01/2024 – 06/30/2025 Option 2: 07/01/2025 – 06/30/2026 Option 3: 07/01/2026 – 06/30/2027 Option 4: 07/01/2027 – 06/30/2028

SOLICITATION ISSUE DATE: 11/24/2022

OFFER RECEIPT DATE/TIME: 12/25/2022 4:00pm (Central Time)

Solicitation 47PH0222R0013 Houston Airports (Bush and Hobby), TX Custodial and Related Services

IMPORTANT DATES

***** Pre-Proposal Meeting *****

Pre-Proposal Meeting: Monday, December 5, 2022, 10:00 a.m. (Central Time).

The Pre-Proposal Meeting will be held electronically at 10:00 a.m. Central Time via Google Meeting Space. It is estimated that the Pre-Proposal Meeting will last 1 hour.

Each attendee MUST send an email to the Contracting Specialist (CS) Feann Stephens at feann.stephens@gsa.gov and provide email address(es) for all attendees in order to register for the meeting. The Government will send you the meeting link and invitation prior to the meeting. (Reference Section L.7 for full details)

***** Site Visit/Walk-Through Tours (Reference Section L.8 for full details) *****

Site Visits: Tuesday, December 6, 2022, 8:00 a.m. Central Time lobby in terminal A by the Moon Cow of the George Bush Intercontinental Airport (TX2597ZZ), 16930 John F Kennedy Blvd, Houston, TX 77061. It is anticipated that the site visit will last approximately 3-6 hours for both airports

CONTRACTORS MUST RSVP for the site visit no later than December 7, 2022.

Due to COVID-19 procedures, the number of attendees allowed on the walk through may be limited. It is requested that only one representative from each offeror attend each site visit. Please email the Property Manager, Terrell Goff at terell.goff@gsa.gov or Feann Stephens at feann.stephens@gsa.gov to reserve a spot. Please allow enough time to pass the security checkpoint in the building lobby.

The meeting will begin promptly as scheduled. In addition to social distancing, all attendees are highly encouraged to wear face masks and take any and all necessary precautions for your own protection and those around you. Site visit is not mandatory.

Offerors MAY NOT ASK ANY QUESTIONS during the Site Visit(s). Reference L.9 for submission of questions.

***** Questions (Reference Section L.9 for full details) *****

All questions must be submitted in writing to the Contract Specialist, Feann Stephens at feann.stephens@gsa.gov not later than 5:00 pm (Central Time) on December 8, 2022. Questions received after this date may be answered at the discretion of the Contracting Officer.

TABLE OF CONTENTS

SECTION PAGE

Section A: Solicitation 5

Section B: Services, Ordering and Price 9

Section C: Description/Specifications/Statement of Work 13

C.1 General 13

C.2 Definitions 32

C.3 Government Furnished Property 39

C.4 Contractor-Furnished Property Supplies/Material/Equipment 41

C.5 Operations-Specific Requirements - RESERVED 42

C.6 Maintenance Specific Requirements 43

C.7 Administrative Instructions 44

C.8 Publications and Cited Standards - RESERVED NA

C.9 Custodial and Related Services 47

Section D: Packaging and Marking 81

Section E: Inspection and Acceptance 82

Section F: Deliveries or Performance 85

Section G: Contract Administration Data 89

Section H: Special Contract Requirements General Information 100

Section I: Contract Clauses 112

Section J: List of Attachments (List of Documents, Exhibits, and Other Attachments)

Section K: Representations, Certifications, and Other Statements of Bidders/Offerors

Section L: Instructions, Conditions, and Notice to Offerors 144

Section M: Evaluation Factors for Award 163

SECTION A: SOLICITATION

A.1 Standard Form 1449

A1.2 Solicitation Number:

The solicitation number is 47PH0222R0013 and is being issued as a request for quotes (RFQ). The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular FAC 2021-05.

A.1.3 NAICS Code:

The associated North American Industrial Classification System (NAICS) code for this procurement is 561720 with a small business size standard of $19.5 Million. This procurement is a 100% total small business set-aside in accordance with FAR 52.219-6.

Vendors must be registered in the System for Award Management (SAM) at http://www.sam.gov, in order to be considered for the award.

A.1.4 Contract Overview and Period of Performance

GSA anticipates awarding one (1) Firm-Fixed Price contract from this solicitation.

GSA anticipates the resulting period of performance will be one (1) year with four

(4) option years from the effective date of the contract, a total of five (5) years if all options are exercised. This contract includes the clause FAR 52.217-8, which if exercised, may add up to an additional 6 months to the contract in addition to the total of five (5) years and six (6) months. The anticipated maximum Period of Performance for this requirement is July 1, 2023, thru June 30, 2028.

A.1.5 Places of Performance

Location:

TSA – George Bush Intercontinental Airport and William P. Hobby Airport (TX2597ZZ/LTX) and (TX2510ZZ/LTX)

16930 John F Kennedy Blvd, Houston, TX 77032-6020

7800 Airport Blvd Houston, TX 77061

A.1.6 Points of Contact

Feann Stephens, Contract Specialist

Phone: (817) 229-7903 — Email: feann.stephens@gsa.gov

Thomas Holguin, Contracting Officer

Phone: (817) 201-7644— Email: thomas.holguin@gsa.gov

A.1.7. Current Contracts Information

Currently, the custodial services for Houston, Texas Airport is provided under one contract, and it is priced as follows for the current periods of performance:

Houston Intercontinental Airport (TSA): Contract 47PH0218C0004, Contractor:

Ninety Five South, Inc.

Monthly Standard Custodial Services: $22,640.00/mo.

Routine Disinfection of Frequently Touched Surfaces: $1,657.92/mo.

A.1.8 FAR Provisions and Clauses

This requirement includes numerous provisions and clauses by reference.

Vendors submitting a quote should review the full text located at www.acquisition.gov/FAR. This includes provision FAR 52.212-1 Instructions to Offerors–Commercial Products and Commercial Services and clause FAR 52.212- 4 Contract Terms And Conditions - Commercial Products and Commercial Services.

SECTION B: SERVICES, ORDERING AND PRICES

B.1 Description of Services The General Services Administration (GSA), Public Buildings Service (PBS), has a need for Custodial and related services for the Transportation Security Agency (Bldg.

No. TX2597ZZ) George Bush Intercontinental Airport, 16930 John F Kennedy Blvd, Houston, Texas and William P. Hobby Airport (Bldg. No. TX2510ZZ) 7800 Airport Blvd., Houston, Texas. Under this contract, the contractor shall provide all management, supervision, labor, materials, supplies, tools, equipment and subcontracts necessary to provide Custodial and related services described in this solicitation.

B.2 Pricing of Services Figure B-3, Pricing of Services, must be completed by the contractor and submitted to the Contracting Officer (CO) as part of the Price Proposal. At time of award, Figure B-3 will be incorporated into the contract. Pricing must be submitted for a 5 year contract term.

Offerors must submit prices for all of the option periods, in addition to the initial period, to be considered for award. Renewal options shall be priced using the wage determination contained in this solicitation. Upon exercising a renewal option, the contract price will be adjusted in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Labor Standards-Price Adjustment (Multiple Year and Option Contracts).

Offerors should visit the building and become familiar with existing conditions; examine all contract documents relating to this work, and carefully review the requirements contained in this solicitation. Offerors shall determine any conditions which affect the work and make a thorough site investigation before submitting an offer. No allowances will be made for failure of an offeror to avail themselves of such information.

B.2.1 Basic (Standard) Services:

This is a Firm Fixed Price contract and will not be changed unless there is a change in the scope of work. A blank Figure B-3 in Section J is included as part of the solicitation.

B.2.2 Above Standard Services Additional services (or Above Standard Services) may be ordered at the discretion of GSA for work relating to the scope of the facilities listed above, but not covered in the basic services of the contract.

Above standard services in this contract may include the following as specified in Section C.9.6:

● Carpet Extraction

● Window Washing (Exterior Surfaces or Windows)

● Washing Blinds and Coverings

● Confirmed or Suspected COVID-19 Cleaning and Disinfecting

Propose a fully burdened price per hour for (6:00 am to 6:00 pm Central Time) and (6:00 pm to 6:00 am Central Time) for each of the skill sets indicated. These rates shall not exceed the overtime rates as defined in the CBA and SCA. Only those hours outside of an employee's normal working hours would be applicable to additional services.

B.2.2.1 Overtime Services Offerors are cautioned not to confuse overtime services with additional services.

Additional services are defined as work requested by the Government that is within the scope of this contract but is in addition to the contract requirements. Overtime services are defined as work within the scope of the contract originally intended to be performed during normal working hours, where the Government requests the work be performed outside of the normal working hours to expedite the completion of custodial services.

B.2.3 Markup Coefficient for Service Task Orders Markup coefficient includes all material handling fees, including General and Administrative (G&A) fees, and profit. No additional markup coefficient is allowable under this contract. The markup coefficient rate is fixed and applies to supplies, materials, equipment, and subcontractors only when additional services are ordered.

The proposed markup coefficient shall not exceed 10%. The markup coefficient does not apply to in-house labor costs already included under the base contract.

B.3 Contractor Staffing Declaration Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date. This form must also be submitted to the CO when any modifications to the contract by GSA result in changes in staffing. A blank Figure B-1 is included as part of the solicitation.

B.4 Wage Adjustment Wage adjustments will be considered at the beginning of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment (Multi-year and Option Year).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from Department of Labor Wage Determinations or Collective Bargaining Agreements. A blank Figure B-2 in Section J is included as part of the solicitation.

Wage adjustments will only be considered for disciplines as proposed, approved, and verified as currently working on the contract at the time of the wage adjustment. In accordance with FAR 52.222-43 the contractor must request the wage adjustment and shall provide all relevant supporting data, including payroll records to reflect the Contractor's actual increase or decrease in applicable wages and fringe benefits to the extent that the increase is made to comply with or the decrease is voluntarily made by the Contractor as a result of The Department of Labor wage determination applicable on the anniversary date of the multiple year contract, or at the beginning of the renewal option period.

Relevant supporting data includes but is not limited to: All payroll data showing the previous amounts paid to employees; documentation of contract work hours;

documentation supporting payroll taxes and workers compensation; fringe benefit cost support.

B.5 Addition/Removal of Buildings GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 20% of the total contract dollar value, including options.

B.5.1 Long Term Reduction OR Addition of Space When blocks of cleanable space of any size are expected to remain unoccupied for at least 180 calendar days, the contractor shall propose a price per square foot that will be applied when the government reduces or adds space. The square foot price shall include all applicable costs (i.e., labor, materials, supplies, equipment, general and administrative costs, supervision, subcontracts, profit, etc.). (Ref. G.7.12)

B.6 Addition/Reduction of Staffing Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.5). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing and will be based on contractor performance.

B.7 Secondary Area of Performance

a. On an occasional basis, or in an emergency situation, work may also include locations in the Secondary Contract Areas. The Secondary Contract Areas consist of the States of Arkansas, Louisiana, New Mexico, Oklahoma, and Texas. The Secondary Contract Areas are, or may be, awarded as Primary Contract Area(s) under separate contract(s) to other contractors. In addition, the Secondary Contract Areas of this contract may also be Secondary Contract Areas under other contracts.

b. Services shall be provided under this contract within the Secondary Contract Areas only if ordered by the Government. However, the Government shall have no obligation to order services to be performed under this contract within the Secondary Contract Areas, and its failure to order any such services shall not breach or otherwise violate this contract. The contractor is not obligated to perform work within the Secondary Contract Areas, and its failure to accept any such services shall not breach or otherwise violate this contract.

Quantities are for evaluation purposes ONLY and are not based on any estimate of effort or unit

SECTION C: DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

SECTION C1

GENERAL INFORMATION

C.1.0 General This is a Performance Based Work Statement (PBWS) for Services which include Custodial Related Services defined under the scope of this contract. This PBWS describes the minimum requirements of the U.S. General Services Administration (GSA) and acceptable outcomes to be performed by the Contractor. All, or part of, the successful offeror’s Management Plan shall be incorporated into the contract.

GSA seeks to establish a partnering relationship with the Contractor to accomplish the program objectives in this contract. The objective of the partnering process is to provide an effective problem-finding/problem-solving management team composed of personnel from both parties, thus creating a single culture with one set of goals and objectives.

Partnering requires that both parties recognize and address those opportunities and challenges that shall be confronted to help maintain the health of the Contractor/GSA relationship. The relationship is based on trust, dedication to common goals, and an understanding of each other's individual expectations and values. The team shall consider utilizing facilities engineering and systems thinking approach to provide solutions from a global perspective. The outcome of this initiative is for GSA to leverage Contractor expertise to assist GSA in accomplishing these goals and objectives.

GSA intends to purchase Contractor provided technical and managerial expertise to assist in the holistic management of assets over the long term. This program strategy has taken the name “facilities engineering” and has proven to be a successful model resulting in efficient and effective management of assets while maintaining a lower overall cost of operations. The facilities engineering model is dependent upon an effective partnership with a highly skilled Contractor whose objectives are based on mutual understanding of the stated requirements and objectives. A higher level of effective communication between the Government and Contractor is essential for partnering and for this performance-based service contract to succeed. More emphasis is placed on the Contractor’s self-management of quality, not the usual inspection by Government inspectors, although that is a part of this contract as well. All parties shall act proactively to reduce service cost.

To establish a standard of facilities engineering practices, thought processes and problem solving throughout the model, GSA established a program philosophy rooted in “systems thinking” whereby the means and methods for providing custodial services are established through investigations, metrics, and feedback loops, and by establishing a partnership between the Government and Contractor to achieve joint performance objectives. The goal of applying systems thinking to facility management is to see that every action or decision in operating, maintaining, retrofitting and cleaning a building shall result in an impact (financial, environmental or human resource, or any combination thereof), and to evaluate the “full circle” implications. Long term application of systems thinking throughout GSA has resulted in both Contractor and Government joint command of short-term and long-term cohesive management of real property assets.

GSA is committed to Federal leadership in the design, construction, and operation of high-performance and sustainable buildings. A major element of this strategy is the implementation of common strategies for cleaning, operating and maintaining buildings.

As a result, this contract requires the Contractor to participate and partner with the Government in the initiative of obtaining high performance and sustainable operations, inclusive of initiatives to conserve energy and water consumption, recycling programs, meeting or exceeding specific environmental, regulatory, or performance standards, and the utilization of green products and services. The following sections detail the GSA minimum requirements and acceptable outcomes. The Contractor shall closely monitor all aspects of the work, identify deficiencies and implement corrective action, without reliance on Government oversight.

The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

To the extent possible and consistent with EO 13788, the Contractor shall maximize the use of goods, products and materials that are produced in the United States.

C.1.1 Scope of Work The Contractor shall provide management, supervision, labor, materials, equipment, and supplies (shipping & handling) and shall be responsible for the efficient, effective, economical, and satisfactory custodial, lighting, and all related services located within the property line of the following locations.

Custodial Requirements:

Transportation Security Agency (TSA) (Bldg. No. TX2597ZZ and TX2510ZZ) George Bush Intercontinental Airport, 16930 John F Kennedy Blvd, Houston, Texas 77032-6020 and William P. Hobby Airport, 7800 Airport Blvd, Houston, TX 77061

The TSA space is an office environment and does not include the terminal/checkpoint area of the airport.

1- Facility TSA William P. Hobby Airport, TX2510ZZ

Location: 7800 Airport Blvd, Houston, TX 77061

Number of Stories:

Population:

Official working hours of building occupants:

24 hours a day, 7 days per week including federal holidays

Interior Statistics

Rentable Area: 4,381.44 SF

Net Cleaning area: 4046 SF

2- Facility George Bush Intercontinental Airport, TX2597ZZ

Location: 16930 John F Kennedy Blvd, Houston, Texas 77032-6020

Number of Stories:

Population:

Official working hours of building occupants:

24 hours a day, 7 days per week including federal holidays

Interior Statistics

Rentable Area: 20,120 SF

Net Cleaning area: 15,321 SF

Additional services (or Above Standard Services) may be ordered at the discretion of GSA for work relating to the scope of the facilities listed above, but not covered in the basic services of the contract. Government furnished items are specifically excluded in this contract, except as specified in C.3.

C.1.1.1 Discrepancy in the Specifications In any case of discrepancy in the specifications, the matter shall be immediately submitted to the Contracting Officer (CO). The decision of the CO as to the proper interpretation of the specifications shall be final in accordance with the Disputes Clause of this Contract.

C.1.2 Personnel The Contractor shall adhere to the submitted staffing plan and subcontracting plan that was submitted prior to award as part of the initial proposal. Contractor shall submit the staffing/subcontractor plan that provides sufficient numbers of staff at the various levels of expertise to ensure all scheduled and unscheduled services are performed and conditions are maintained to avoid any disruption to the tenant.

Figure L-1 indicates the government’s baseline manpower projection. The projection is not intended to mandate the staffing plan and/or labor mix utilized to fulfill this requirement. The offeror may elect to propose any alternative that will fulfill the requirement of this solicitation. If the offeror elects to deviate from the government’s manpower projection, the offeror must submit a Worksheet Narrative explaining how their proposed manpower approach will meet the requirements of the solicitation.

The staffing/labor mix proposed in the Management Plan Worksheet are the minimum labor/staff requirements of the contract and must be adhered to for the contract period of performance. The offeror may request an annual review of the labor mix or any changes to the proposed staffing levels, qualifications of proposed staff or key personnel, or the areas of expertise or disciplines of the proposed staff shall be submitted for review and approval from the CO or their designee 60 days prior to issuance of the first Option Period. Any requests for changes to the Management Plan Worksheet may be submitted and considered at that time. Any approved adjustment to the labor mix will not result in an increase in price. However, any request to reduce manpower may result in a lower price to be negotiated at time of request. Any deviation from the accepted/approved Management Plan Worksheet may result in deductions.

The government retains the right to accept and/or reject any proposed personnel that the government receives or may obtain past performance information regarding the performance of any individual proposed under the contract.

C.1.2.1 Contractor Key Personnel

The intent of this paragraph is to be for informational purposes only and is not to be considered prescribed positions by the Government. However, the Contractor shall adhere to the below minimum qualifications when the positions are utilized and proposed in the Management Plan.

Resumes for supervisory Key Personnel shall be submitted with the contractor’s proposal as described in Section L.12. Key Personnel for the purpose of submission of resumes with the contractor’s technical proposal are defined as the following positions:

1. Custodial Supervisor

Custodial Supervisor Supervisory custodial contract employees shall have a minimum of 3 years of experience within the past 5 years with managing and related services in building(s) of similar size and complexity to include a minimum of 10,000 square feet, and a minimum of 2 stories. The Contractor shall provide employee resumes covering these positions to the CO for approval. At the discretion of the CO or their designee formal training may be substituted for experience. The on-site supervisor is required to be fully conversant in English. (Ref. C.1.2.4)

Supervisor Training: Each supervisory employee must maintain a current certification in Advanced Custodial Technician from the Cleaning Management Institute (CMI) or equivalent. The CO or their designee will approve any equivalent course. The training shall be conducted, at no additional expense to the Government, within 90 calendar days of Contract start date or new employee onboarding. The Contractor shall submit written certification to the CO or designee within five (5) business days of the completion of training for each employee identified above.

A detailed resume shall be submitted to the CO or their designee for approval prior to the assignment of the project manager to the Contract. Both new and replacement project managers shall meet these qualification standards.

Minimally, the resume shall contain:

a. The full name of the proposed project manager.

b. A detailed description of the proposed project manager’s employment history for the previous three years. The names and addresses of the companies for whom the proposed project manager worked for the past five years, along with the names and telephone numbers of the immediate supervisors.

c. Certifications with certification numbers/hard copy for verification.

The Contractor agrees to assign the contract tasks to those persons whose resumes were submitted with the proposal, or who were approved by the COR and who are necessary to fulfill the requirements of the contract as "key personnel". No substitutions may be made except in accordance with this section.

2. Lighting Personnel:

The contractor shall supply and install light bulbs, tubes, ballasts, and starters as needed. Contractor shall use qualified and experienced personnel to perform any required work. Modern, diffused fluorescent fixtures using no more than 2.0 watts per ANSI/BOMA usable square foot shall be provided. Such fixtures shall be capable of producing and maintaining a uniform light level of 50 foot-candles at working surface height throughout the space. Tubes shall then be removed to provide 30 foot-candles in portions of work areas other than work surfaces and 1‑10 foot-candles or minimum levels sufficient to ensure safety in non‑working areas. Exceptions may be granted by the GSA Buildings Manager. When the space is not in use by the Government, interior and exterior lighting, except that essential for safety and security purposes, shall be turned off.

Ballasts are to be rapid start, thermally protected, voltage regulating type, UL listed and ETL approved.

If the offeror proposes to use any employee from the incumbent’s staff in a key personnel role, the offeror may request a substitution within 30 calendar days after award by providing a resume, for approval from the CO or designee, that demonstrates full compliance with the contract requirements. It is noted that the contract requirements of the incumbent contract may not be consistent with the current contract, therefore the contractor must ensure the proposed employee meets the minimum requirements. The government has the right to accept and/or reject any proposed personnel and/or key personnel based on past performance under any contract that the government is aware of or becomes aware of, and/or lack of qualifications. This option for substitution is

NOT in lieu of submitting resumes of proposed key personnel at the time of proposal submission. Pursuant to FAR 52.222-41 GSA does not release the names or any information of incumbent contractor’s employees.

The Contractor understands that during the performance period, no personnel substitutions will be permitted unless these substitutions are unavoidable because of the incumbent's sudden illness, death, unacceptable behavior and/or performance, or termination of employment. In any of these events, the Contractor shall promptly notify the Contracting Officer and provide the information described in the paragraph below.

The Contractor must submit to the Contracting Officer all proposed substitutions, in writing, at least thirty (30) days in advance (sixty (60) days if security clearance must be obtained) of any proposed substitution and provide the information required by the paragraph below. Any vacancy must be staffed and report to the site, within 30 calendar days. A vacancy of any position may result in a price deduction in accordance with Section G.

Any request for substitution must include a detailed explanation of the circumstances necessitating the proposed substitution, a resume for the proposed substitute, and any other information requested by the Contracting Officer. Any proposed substitute must have qualifications equal to or superior to the qualifications of the incumbent. The Contracting Officer or his/her authorized representative will evaluate such requests and promptly notify the Contractor of his/her approval or disapproval thereof.

The government may evaluate any proposed key personnel using corporate knowledge of performance and experience to determine acceptability. Any proposed personnel with negative performance history known to the government or failure to meet the qualifications will be considered unacceptable. Details of the rejection are not required to be provided.

The Contractor will provide to the Contracting Officer the names, titles, e-mail addresses, and phone numbers of key personnel at time of award.

C.1.2.2 Authority The Contract Supervisor shall have complete authority to act for the Contractor in every detail during the term of the Contract and shall have the authority to exercise financial expenditures and controls, accept notices of deductions, inspection reports and all other correspondence on behalf of the Contractor. This Contract requires onsite managerial supervision. The Contractor can fulfill this requirement by having the Contract Supervisor/Project Manager located onsite or having an additional onsite Supervisor. If the Contractor decides that the requirement is to be filled with an onsite supervisor, the minimum requirements of the position shall be the same.

C.1.2.3 Communication Equipment The Contractor shall provide key personnel (ie. Project Managers, Supervisors, Manager, Team Leads) with portable electronic means to communicate with GSA for all work covered under this Contract (ie. service calls, emergencies, status of projects).

Outside of normal working hours, the Contractor shall maintain some designated form of communication with on-call staff to allow the CO or their designee to contact such on-call staff at any time for emergency response. Electronic communication methods are the following:

● Phone/Emails/Text messaging smartphone or tablet devices. The Contractor is responsible for all initial and monthly costs associated with the device(s). In areas where cellular service is unavailable, or unreliable, special exceptions shall be made by the CO or designee on a case-by-case basis. Such devices shall be on the list of GSA- approved devices and are to be processed through GSA’s procedures for remote mobile management. This shall allow for mobile access to GSA email, the National Computerized Maintenance Management System (NCMMS) mobile environment and Building Automation Systems (BAS) alarms.

The process for this and the list of currently approved devices is available at sites.google.com/a/gsa.gov/mobileinfo/approved-devices. Contractor personnel under this Contract must obtain and maintain an official GSA ENT account (this is your enterprise account for signing into systems administered by GSA) and monitor their GSA email account for all notifications.

● Fax. Receiving and sending faxes is acceptable as a secondary communication method for locations that have problems with wireless device signal strength.

However, delaying faxes because of combined usage of voice and fax on the same line is not acceptable.

C.1.2.3.1 CIO 2100 IT Security Policy - RESERVED - DOES NOT APPLY

C.1.2.4 Language On-site personnel and the Contractor’s Point of Contact (POC) for GSA need to be proficient in English, and must be able to read, write, speak, and understand English.

C.1.2.5 Employee Suitability The GSAR 552.237-71 Qualifications of Employees (1989) clause shall be followed at all times during the performance of this Contract (Ref H.1). In addition, the contractor shall follow the following:

The contractor and all contract employees required to work at the George Bush International Airport and William Hobby airport under this contract, must comply with all security requirements set forth by the Airport’s Security Office including badging requirements https://www.fly2houston.com/biz/resources/badging Contractor is also responsible for all associated security costs and processing fees.

a. Failure of a Regular Employee to receive a favorable suitability determination from the George Bush Intercontinental and the William P. Hobby Airport Security Office shall be cause for removal of the employee from the work site and from other work in connection with the Contract.

b. The CO or designee shall provide the Contractor with the required clearance procedures for obtaining necessary clearances. The Contractor shall comply with these clearance procedures.

c. The Contractor shall be responsible for planning and scheduling its work in such a manner as to account for facility access issues. Difficulties encountered by the Contractor in gaining access to facilities by its employees and subcontractors shall not be an excuse for any lack of Contractor performance under the Contract.

C.1.2.6 Certifications Copies of all certifications for Contractor employees shall be kept on-site and provided to the Government upon request. The Contractor shall provide to the CO or their designee documentation of the certificates of training, licenses, and permits for all new employees no later than seven business days prior to that person beginning work under the terms of this Contract. The Contractor shall ensure that all certificates of training, licenses, permits, and bonds are current and valid.

C.1.2.7 Submission of Resumes for New Employees The Contractor shall submit to the CO or their designee the resumes of all personnel before they begin work during the performance periods of the Contract. Resumes for supervisory Key Personnel shall be submitted with the contractor’s proposal as described in Section L.12. The CO or their designee may deny permission to employ personnel if qualifications indicate a material degradation from the skill levels indicated in the Contractor’s proposal for the Contract, or if skills or reliability concerns are such that the CO or their designee believes the protection of building equipment may be jeopardized.

C.1.2.8 Employee Training The Contractor shall submit a training program to ensure employees working in a Federal building have the experience, knowledge, skills and abilities to perform the work required by this Contract. The Contractor shall document training and provide documentation to the CO or designee.

C.1.2.8.1 Asbestos Awareness Training The Contractor shall ensure that all employees, including replacement workers, receive asbestos training and refresher training in accordance with 40 C.F.R part 763 and 29 C.F.R. part 1910. The Contractor shall follow all instructions for each asbestos class job as outlined in 29 C.F.R. part 1910. The training shall be conducted, at no additional expense to the Government, within 60 calendar days of Contract start date. The Contractor shall submit written certification to the CO or designee within five business days of the completion of training.

C.1.2.8.2 Lead Awareness Training

The Contractor shall ensure that all employees, including replacement workers, receive lead awareness training and refresher training in accordance with 29 CFR 1910.1025(l)

(1) (i). The training shall be conducted, at no additional expense to the Government, within 60 calendar days of Contract start date. The Contractor shall submit written certification to the CO or designee within five (5) business days of the completion of training.

C.1.2.9 Appearance Contractor personnel shall present a neat appearance and be easily recognized. This shall be accomplished by wearing uniforms bearing the name of the company and employee name. Uniforms shall be regularly laundered, consistent among personnel classifications, and maintained presentable to tenant personnel during all working hours.

C.1.2.10 Standards of Conduct The Contractor shall be responsible for maintaining satisfactory standards of employee competency, conduct, appearance, and integrity and shall be responsible for taking disciplinary action with respect to its employees, as necessary. The Contractor is responsible for ensuring that its employees do not disturb papers on desks, open desk drawers or cabinets, or use Government telephones, except as authorized. Each employee must adhere to standards of behavior that reflect favorably on his or her employer and the Federal Government. Smoking is only allowed in designated areas on the property and no smoking is allowed within the Facility.

C.1.2.11 Recording Presence Each contract employee and subcontractor must sign in when arriving and departing each building in facilities with multiple buildings, as well as single buildings not in a facility, daily and follow card access requirements as directed by the CO or designee.

Employees shall NOT sign in and out for others, and shall only sign for themselves.

Each The Contractor shall accumulate GSA Form 139 (Record of Time of Arrival and Departure from Building) or other designated form for use in recording presence each calendar week, and certifies in writing on each form that the information shown is true and correct within 3 business days of the end of the work week. The Contractor shall provide copies of these records to the CO or designee upon request, but no less frequently than monthly.

C.1.2.12 Personal Identity Verification Requirements Contractor employees that require access to GSA-controlled facilities or information systems to perform Contract requirements shall comply with GSA personal identity verification requirements. The Contractor shall insert the applicable requirements in all subcontracts when the subcontractor is required to have access to a GSA-controlled facility or access to a GSA-controlled information system.

C.1.2.13 Credentials and Identification Contractor personnel with credentials shall be required to comply with all access security screening procedures applicable to Government or other personnel possessing similar credentials, or as determined by the building practices as defined by the George Bush and William P. Hobby Airport’s Security Office. All Contractor personnel possessing credentials (SIDA, PIV or otherwise) shall visibly display their credentials at all times while in the building(s) where work is being performed.

The Contractor shall be responsible for ensuring that all identification credentials are returned to the CO or designee whenever its employees leave the Contract (i.e., when the Contract has been completed, employees leave the company, employees are dismissed or terminated, or the Government determines that the employee is to be removed from the contract). Whenever employee badges are lost the contractor must immediately file a “lost SIDA/PIV” incident report with the George Bush Intercontinental and William P. Hobby Airport’s Security Office and Department of Homeland Security (DHS), Federal Protective Service (FPS) and provide a copy of the incident report (including incident number) to the CO or designee. The Contractor shall be responsible for paying the Government for replacement credentials at the current cost per badge.

The Government will withhold final payment until such time as all employee badges (SIDA, PIV or otherwise) have been collected and returned to the COR. Any badges not returned as an employee leaves, or at contract conclusion shall be accompanied by a DHS FPS incident report for each badge and associated fee per badge not returned shall be deducted from the contract payment amount.

C.1.2.14 Escorting All contract employees must be escorted by TSA at all times within their space.

Temporary contract employees who do not have favorable preliminary or final suitability determinations and need to work in non-public federally-controlled space must be escorted by TSA personnel. In those cases, the Contractor shall comply with the security clearance procedures for Escort Only Contractors. All uncleared contract employees shall be escorted in non-public space by a Government employee or another responsible cleared contract employee who is approved by the CO or designee. Other Government agencies shall have specific agency security requirements for their own space that shall only allow escort by Government employees or those designated by their agency. Government employees or approved cleared contract employees who provide escorts for uncleared contract employees shall always be within eyesight of the uncleared contract employees. The Contract Government escort shall watch uncleared employees and remain with uncleared contract employees for the entire time they are in non-public federally controlled space. Any security violation of escort requirements by a cleared and approved contract employee shall result in the immediate removal from the Contract of all contract employees involved, i.e., escorts and uncleared escorted contract employees. Also, violations of escort requirements by subcontract employees in accordance with security requirements shall be grounds for loss of facility access for those individuals or grounds for termination of Contract, or both. (See H.4)

C.1.3 Quality Control Program A Quality Control Program (QCP) shall be developed and implemented by the

Contractor. The Contractor’s QCP shall ensure Contract compliance, and act to ensure that potential problems with building services, equipment and systems are identified, documented, and resolved prior to failure. In the event the Government Quality Assurance Program identifies deficiencies the Contractor shall implement progressively responsive quality control measures commensurate with the severity of the Government's deficiencies. Deficiencies identified by the QCP or QASP shall be provided to the O&M contractor to be recorded in the NCMMS and corrected. The Government’s Quality Control Plan (QASP) can be found in Section J.

C.1.3.1 Quality Control Plan The “Quality Control Plan” (QC plan) is the Contractor’s complete written system for identifying and correcting deficiencies in the quality of services. Preparation of the QC plan is the responsibility of the Contractor and must be submitted with the initial offer.

The QC plan, revisions or updates shall be submitted for approval by the CO or designee. A review of the QC Plan can be initiated by direction of the CO or designee.

C.1.3.2 Quality Control Plan Contents

The Contractor shall establish and implement a complete Quality Control Plan (QCP) to ensure the requirements of the contract are met. The QCP is a written document that specifies a system for determining whether or not service requirements are being met and identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. The QCP also identifies opportunities where the Contractor can make improvements in how services are provided.

The QCP is a living document and may be subject to change depending on the needs of the contract. When the contract is revised, the Contractor is required to provide an updated QCP, custodial maintenance schedule and listing of current employees to the CO or their designee for acceptance.

The QCP shall include the following, at a minimum:

(1) Identify how the Contractor’s work will be performed to the highest standard of quality. To be responsive for this element, the offeror shall provide details for each of the following:

a. Methods - procedure or approach for accomplishing quality work;

b. Frequencies - how often will QC inspections occur;

c. Documentation - how are QC findings documented, who are the documents shared with, and how is the documentation utilized;

d. Remedies - describe procedures for correcting problems and addressing quality assurance findings by the offeror’s QC plan to ensure recurrence of findings are minimized and/or do not reoccur.

(2) Describe procedures for correcting problems and addressing quality assurance findings by the Government. This includes but is not limited to the Government’s QASP, tenant survey results and/or customer complaints.

(3) Define the roles and responsibilities of the offeror’s personnel who are responsible for Quality Control.

(4) A sample inspection plan or checklist that would be used for building(s) being operated, cleaned and serviced under this contract. (The inspection plans and checklist to be finalized and specifically tailored for each building will be required 30 calendar days after award.) The inspection plan or checklist shall detail how services at the work site shall be inspected to ensure that the outcome of the work meets all the quality standards set forth in the contract.

To be responsive for this element, the offeror shall provide details for each of the following:

a. Date of inspection performed;

b. Location of inspection;

c. Description of findings;

d. Description of action(s) taken (if necessary);

e. Signature and date of completion.

C.1.3.2.1 Inspection Program The Contractor shall develop an inspection program that ensures a safe and efficient level of operation of all custodial related services required in this PBWS. It shall specify the areas to be inspected on a scheduled or unscheduled basis, how frequent inspections shall be accomplished, and the title of the individual(s) (third party or corporate) who shall perform the inspections. The inspection program shall provide for a written record of inspections and results. The inspection program plan shall be planned, scheduled, tracked, and reported.

C.1.3.2.2 Methods The Contractor shall identify its methods for identifying and preventing deficiencies in the quality of service performed before the level of performance becomes unacceptable.

C.1.4 Quality Assurance GSA’s role in quality assurance is to ensure that the Contractor is achieving the quality levels established in the custodial services contract and focuses on the Contractors’ QC plan. GSA periodically validates the execution of the Contractor's QCP by reviewing such areas as the Contractor's inspection forms, service request logs, tenant reports, tenant satisfaction surveys, the NCMMS surveys, and the timeliness of corrective actions.

As part of the Government’s quality assurance program, the Government may:

a. Review and, if warranted, reject any reports or other submittals required from the Contractor.

b. Review performance and service records, including monthly progress reports, NCMMS data, and any computerized or hard copy records maintained by the Contractor documenting performance under this Contract, and require correction of any unsatisfactory conditions noted.

c. Determine the adequacy of the Contractor’s QCP and documentation and the overall success of this program. The Government shall order improvements, if it determines the program is insufficient or ineffective. At the Government’s discretion, and upon request from the CO or designee, the contractor shall provide a written Action Plan that details the plan and outlines actions needed to reach full compliance. The Action Plan shall include a sequence of actions and steps that must be taken, including activities that must be performed, including milestone dates, for the strategy to fully succeed. Failure of the contractor to follow and successfully complete the Action Plan may result in deductions or further actions by the Government.

d. Obtain tenant satisfaction and NCMMS survey information and require improvements in service on the basis of such information to the extent such results correlate with deficiencies in Contract requirements.

e. Conduct physical inspections of facility equipment and systems, including programs and files maintained on computers in Contractor onsite offices and work areas, and require correction of deficiencies noted.

f. Perform inspections with Government personnel or independent third party inspectors.

Reference Exhibit C2 Quality Assurance Surveillance Plan (QASP).

C.1.4.1 Contracting Officer's Representative (COR) Contracting Officer's Representatives (COR) shall be appointed to monitor Contractor performance, and they have the right to inspect and accept or reject defective services.

The COR has the authority to recommend deductions based on findings in the Quality Assurance Report. The name and telephone number of each COR under the Contract shall be furnished to the Contractor in writing by the CO.

C.1.4.2 Government Monitoring The Government shall inspect the Contractor’s performance using a quality assurance program (QASP) through random inspections, scheduled inspections, or any other method of inspection by the CO or designee that the Government…