Houston Airport Custodial Presentation Amendment 0002 2 of 4.pdf

Pre-Proposal Conference GSA, TSA Houston Airport, Houston, TX

General Services Administration Public Buildings Service (PBS) Solicitation No. 47PH0222R0013

December 5, 2022

Agenda

▪ Introductions

▪ Purpose of Conference

▪ Solicitation/Statement of Work Overview

▪ Key Dates

▪ Instructions for Questions

▪ Questions are allowed during this forum. If GSA can’t provide an answer, you will be asked to submit it in writing, and will be answered in writing, and posted via amendment to the solicitation.

Introductions

▪ Contracting Officer (CO): Thomas Holguin

▪ Presiding CO: Tekisha Randall

▪ Contracting Officer’s Representative (COR): Terrell Goff

▪ Contracting Specialist (CS): Feann Stephens

Purpose of Conference

▪ GSA, PBS Procurement for Houston airports Custodial Services

▪ Provide clear understanding of the Solicitation and Performance Work Statement (PWS)

▪ Site Visits: Tuesday, December 6, 2022, 8:00 a.m. Central Time

Nothing said at this conference can be interpreted as an amendment to the solicitation requirements.

Solicitation Overview

▪ Award of the Open Market, Small Business Set Aside, Performance-Based, Custodial Services contract.

▪ North American Industry Classification System (NAICS) code 561720 Small Business size standard is $19.5 million

Solicitation Overview

▪ Five-Year Contract Term: a one-year base period with (4), one-year option periods.

▪ Source Selection Acquisition Procedures will follow Federal Acquisition Regulation (FAR) 15.2

▪ Best-value procedures will be utilized

Region 7 - Custodial Statement of Work

▪ Objective of this contract is to procure a holistic and integrated complete custodial and related program that will meet the current and future needs of GSA and tenant agencies over the term of the contract

▪ Performance Based Acquisition (PBA)

▪ SOW defines GSA’s minimum requirements and expected outcomes

▪ Standard or Basic Services are the recurring contract requirements

▪ Above Standard Services/Additional Services will be ordered as needed via task order

Region 7 Statement of Work

Section B Review

B.2 Pricing of Services

▪ Figure B-3, Pricing of Services, must be completed by the contractor and submitted to the Contracting Officer (CO) as part of the Price Proposal. At time of award, Figure B-3 will be incorporated into the contract. Pricing must be submitted for a 5 year contract term.

B.2.2 Above Standard Services

● Carpet Extraction

● Window Washing (Exterior Surfaces or Windows)

● Washing Blinds and Coverings

● Confirmed or Suspected COVID-19 Cleaning and Disinfecting

● High cleaning above 10 feet

Section B Review continued

B.2.3 Markup Coefficient for Service Task Orders The proposed markup coefficient shall not exceed 10%.

B.3 Contractor Staffing Declaration Figure B-1, Contractor Staffing Declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date

B.4 Wage Adjustment Figure B-2, SCA/DOL Combination Wage Adjustment Spreadsheet (attached in solicitation)

FAR 52.222-43 Fair Labor Standards Act and Service Contract Act

B.5 Addition/Removal of Buildings GSA may add or remove buildings from this contract at any time.

For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 20% of the total contract dollar value, including options.

B.6 Addition/Reduction of Staffing Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract (unless adjusted by contract modification due to change in scope, such as discussed in B.5). At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing and will be based on contractor performance.

Section C Review 1- Facility TSA William P. Hobby Airport, TX2510ZZ

Location: 7800 Airport Blvd, Houston, TX 77061

Number of Stories:

Population:

Official working hours of building occupants:

24 hours a day, 7 days per week including federal holidays

Interior Statistics

Rentable Area: 4,381.44 SF

Net Cleaning area: 4046 SF

Section C Review

2- Facility George Bush Intercontinental Airport, TX2597ZZ

Location: 16930 John F Kennedy Blvd, Houston, Texas 77032-6020

Number of Stories:

Population:

Official working hours of building occupants:

24 hours a day, 7 days per week including federal holidays

Interior Statistics

Rentable Area: 20,120 SF

Net Cleaning area: 15,321 SF and 1,646 SF

SECTION C Review

C.1.2.1 Contractor Key Personnel

1. Custodial Supervisor: employee shall have a minimum of 3 years of experience within the past 5 years

a. Resume submitted with contractor’s proposal.

b. If the offeror proposes to use any employee from the incumbent’s staff in a key personnel role, the offeror may request a substitution within 30 calendar days after award by providing a resume for approval.

c. Any proposed substitute must have qualifications equal to or superior to the qualifications of the incumbent.

NOTE: This option for substitution is NOT in lieu of submitting resumes of proposed key personnel at the time of proposal submission.

C.1.2.1 Contractor Key Personnel continued

1. Custodial Supervisor:

d. Training: maintain certification “Advanced Custodial Technician” from Cleaning Management Institute (CMI) within 90 days of contract start date.

2. Lighting Personnel The contractor shall supply and install light bulbs, tubes, ballasts, and starters as needed. Contractor shall use qualified and experienced personnel to perform any required work.

C.1.2.5 Employee Suitability

▪ The contractor and all contract employees required to work at the

George Bush Intercontinental and William P. Hobby Airport under this contract, must comply with all security requirements set forth by the Airport’s Security Office including badging requirements

▪ Contractor is also responsible for all associated security costs and processing fees.

▪ Failure of a Regular Employee to receive a favorable suitability determination from the George Bush Intercontinental Airport Security Office shall be cause for removal of the employee from the work site and from other work in connection with the Contract.

C.1.2.13 Credentials and Identification

▪ Contractor personnel shall be required to comply with all access security screening procedures applicable to Government or as determined by the building practices as defined by the George Bush Intercontinental Airport Security Office.

▪ All Contractor personnel possessing credentials (SIDA, PIV or otherwise) shall visibly display their credentials at all times while in the building(s) where work is being performed.

C.1.3.1 Quality Control Plan

▪ The “Quality Control Plan” (QC plan) is the Contractor’s complete written system for identifying and correcting deficiencies in the quality of services. Preparation of the QC plan is the responsibility of the Contractor and must be submitted with the initial offer.

Section C Review (Custodial):

C.1.7.2 Core Coverage Hours

▪ Cleaning Services will be performed 7 Days a week, 365 Days a year, (Monday through Sunday) to include Federal Holidays.

▪ Contractor shall provide three comprehensive cleanings and any required lighting maintenance daily between the hours of 6:00 a.m. to 9:00 a.m, 12:00 p.m. to 3:00 p.m. and between 6:00 pm and 11:00 pm Central Time.

▪ Maintenance of Lighting shall be performed between 7:00 a.m. to 6:00 p.m Central Time.

Section C9 Review (Custodial):

C.9.5 Standard Services

▪ C.9.5.1.2 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee 7 calendar days prior to the start date of each year the contract is in effect.

▪ Daily: Break room and all tile floors shall be swept, wet mopped and cleaned as needed at least twice daily; once in the morning and once in the evening during core hours. All tile floors shall be maintained with a luster/sheen and free from all spills, dirt,dust, debris, grime, etc.

C.9.5 Standard Services (cont’d)

C.9.5.1.2 Floor Care

▪ Spray buffing shall be accomplished monthly.

▪ Stripping/finishing/sealing shall be accomplished every 3 months.

TSA requires that all deep cleaning, such as stripping, waxing, be scheduled and performed during slow traffic periods for that particular area between 9:00 p.m. and 3:00 a.m. Central Time.

▪ Extraction: Carpet extraction shall be performed every 3 months.

▪ Carpeted floors shall be vacuumed twice a day.

C.9.5.1.4 Floor Mats and Runners

▪ The Contractor shall maintain all TSA owned mats and runners.

▪ Not responsible to supply or replacement.

C.9.5.1.7 Dispensers (in areas other than toilet rooms) and Drinking Fountains

▪ Hand Sanitizer Dispensers: The Contractor shall supply and replenish all Hand Sanitizer Stations or Wall Mounted units with the alcohol based refills as appropriate for the unit in all TSA leased areas located throughout the building.

C.9.5.1.8 Interior Surfaces.

• Surfaces: All interior surfaces (including corners, crevices, moldings, ledges, handrails, grills, doors, door knobs, door frames, kick plates, fixtures, etc.) within 10 (ten) feet of the finished floor.

• Break room tables, chairs and countertops shall be cleaned and free of food and other buildup including behind and underneath small appliances such as coffee makers, microwaves and toasters.

• Kitchen fixtures shall be kept free of grime buildup, rust, encrustation, stains, excess moisture and mildew.

C.9.5.1.8.1 High-Touch Surfaces

▪ The Contractor must routinely wipe down all solid, high-touch

(frequently touched) surfaces with cleaning products containing germicidal cleaner that meet the sustainable product standards

C.9.5.1.8.1 High-Touch Surfaces

▪ “Routinely,” for purposes of this section, is defined as being in accordance with applicable guidance from the Centers For Disease Control and Prevention (CDC), but is no less than once daily per shift.

Examples of frequently-touched surfaces within tenant space include, but are not limited to the following:

● Breakrooms - Appliance handles, faucets, light switches, tables and chairs, countertops, door handles.● Vending Machines.

● Libraries, Conference and Interview Rooms - light switches, phones, table and chairs, equipment, door handles

● Copyroom - copy machines; light switches, door handles

● All assembly rooms (including jury rooms and courtrooms) and huddle rooms-light switches, phones, table and chairs, equipment, door handles

● Waiting areas - light switches, chairs

● Fitness Centers - light switches, water stations, door handles

● Main areas and offices- light switches, door handles, keypads, card scan pads

C.9.5.1.8.1 High-Touch Surfaces

C.9.5.1.13 Recyclables

▪ The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout TSA assigned leased space to storage and loading areas as designated by the CO or their designee and as described in Section C.9.10.2. ‘Recycling.’

C.9.5.1.15 Interior Plate Glass

▪ Clean plate glass within 10 (ten) foot of the finished floor shall be free of dust, dirt, oil spots, streaks, spots, hand marks, encrustation, or smudges (to include spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy.

C.9.5.1.16 Spot Cleaning of Interior Surfaces of Windows

▪ Cleaning: The interior surface of windows shall be spot cleaned and free of removable spots and debris

C.9.5.1.17 Blinds and Coverings

▪ Dusting of Blinds and Coverings shall be performed Monthly

▪ Blinds cleaning schedule: 7 calendar days prior to start date.

▪ Annually: Wash all venetian blinds.

C.9.5.2.2 Exterior Plate Glass

▪ This glass is not considered exterior windows per C.9.5.2.3 and will be cleaned as often as needed to meet the standard.

C.9.5.2.3 Window Washing (Exterior Surfaces of Windows)

▪ Exterior surfaces of glass shall be cleaned Annually.

▪ Window Washing Safety Plan no later than 10 calendar days after the contract start.

C.9.6 Above Standard Services Figure B-3 Pricing Sheet

C.9.7 Custodial Service Calls

▪ Normal service calls during business hours respond within 1 hour of occurrence, or sooner if possible, and shall remedy all service calls within 12 hours of occurrence,

▪ Emergency by the COR, the contractor shall respond within 30 minutes during normal working hours, and within 1 hour to remedy the service call.

▪ Contractor shall provide a means to immediately receive custodial related service requests 24 hours a day by means of a live person telephone calls.

▪ Upon receiving a service request, Contractor must document the following: time the request was received; person’s name and phone number; time the service was completed; corrective action taken;reason for any deferred requests.

C.9.10 Solid Waste/Trash/Recycling Management

C.9.10.1.2 Solid Waste/Trash Collection

▪ Contractor shall collect and transport all solid waste/trash and debris to designated locations on the loading dock or other holding areas. Holding areas for solid waste/trash accumulation shall be identified by the George Bush Intercontinental and William P. Hobby Airport and CO or their designee.

C.9.10.2 Recycling

▪ Remove all recyclable materials to a storage area designated by the CO or their designee.

▪ Recyclable materials may be found in:

Central recycling bins and containers (located in common areas such as hallways, break rooms, conference rooms, snack bars, cafeterias and/or restrooms, etc.)

C.9.10.2.5 Recycling Containers

▪ Central Collection Containers: The Contractor shall provide the collection containers.

C.9.12 Integrated Pest Management

▪ The contractor is not responsible for pest control in any areas of the

George Bush Intercontinental and William P. Hobby Airport other than TSA’s lease assigned space.

C.9.12.2 Initial Pest Assessment

▪ A written report detailing the findings of the initial assessment shall be submitted to the CO or their designee within fifteen (15) calendar days of the start of the contract.

▪ A certified pesticide applicator or licensed IPM Contractor shall conduct a thorough, initial assessment of the interior space

C.9.12.6 Pest Control Plan

▪ Prior to initiation of services, the Contractor shall submit to the CO or their designee for approval a written Pest Control Plan within 15 calendar days following the initial assessment.

C.9.15 Cleaning Schedules

▪ Cleaning schedules shall be submitted as part of the contractor’s proposal as part of the Management Approach in Section L.

▪ The Contractor’s cleaning schedule shall, as a minimum, include the following frequency:

● Daily cleaning

● Periodic cleaning

● Weekly cleaning

● Monthly cleaning

● Other frequencies

C.9.16 Communication Requirements

▪ Partnering Meetings; quarterly partnering sessions

▪ Quality Control Meetings

Section E: Inspection and Acceptance

E.1 – Failure to Perform

• At no increase in contract amount, if any of the services do not conform to contract requirements, the Government may require Contractor to perform service again to conform with contract requirement(s).

• For work that remains deficient, the CO may have work accomplished by other means

• The Contracting Officer may deduct the cost thereof from the monthly payment as defined in Section G.

E.1 – Failure to Perform (cont’d)

• If the Contractor fails to promptly perform services in conformity with the contract requirements or take necessary action to ensure future performance in conformity with contract requirements, the Government may:

❖ By contract or otherwise, perform the services and charge to the

Contractor any cost incurred by the Government that is directly related to the performance of such service; or

❖ Terminate the contract for convenience or cancel the contract

Section G Review G.5 – Temporary Work Stoppage/Suspension In the event of any Government closure or furlough, the contractor shall continue performance unless and until a Stop Work or Suspension of Work notification or other directions are issued by the Contracting Officer G.6 – Evaluating Contractor Performance

▪ Relevant for future source selection purposes, regarding a contractor’s actions under previously awarded contract.

▪ GSA uses the Contractor Performance Assessment Reporting

System (CPARS) modules to facilitate the evaluation process.

• http://www.cpars.csd.disa.mil/

▪ CPARS enables a comprehensive evaluation by capturing comments form both GSA and the Contractor.

Section H Review

H.1.3 Pandemic Plan

▪ The Contractor shall submit the plan to the CO or their designee within thirty (30) calendar days of the start of the contract.

H.1.3.1 Strike Contingency Plan (SCP)

▪ Submit the Strike Contingency Plan to the CO or their designee 5 calendar days prior to the contract’s start date and updated annually.

H.1.5.2 Green Cleaning Training

▪ The Contractor shall provide training to their employees that stress proper stewardship in green cleaning practices within 60 calendar days after the start of the contract.

Region 7 –Custodial Statement of Work

H.3 Removal from Contract Work As provided in the clause entitled "Qualifications of Employees," the Contracting officer or a designated representative may require the Contractor to remove any employee(s) from GSA controlled buildings or other real property should it be determined that the individual(s) is either unsuitable for security reasons or otherwise unfit to work on GSA controlled property. This shall include, but not be limited to, instances where an employee is determined, in the Government's sole discretion, to be incompetent, careless, insubordinate, unsuitable, or otherwise objectionable

H.4 Escort Requirements Temporary contract employees who do not have favorable preliminary or final suitability determinations and need to work in non-public federally-controlled space must be escorted. In those cases, the Contractor shall comply with the security clearance procedures for Escort Only Contractors. All uncleared contract employees shall be escorted in non-public space by a Government employee or another responsible cleared contract employee who is approved by the CO or designee.

▪ H.10 Performance of Minimum Levels of Work In accordance with 13 CFR 125.6, under the set-aside award conditions of this contract, the small business prime contractor (offeror) is required to perform at least 50% of the work under this contract. This limitation ensures that otherwise ineligible businesses don’t use small or disadvantaged businesses merely as vehicles to access set-aside contracts. The offeror agrees it will not pay more than 50% of the amount paid by the government to firms that are not similarly situated. Any work that a similarly situated subcontractor further subcontracts will count towards the 50% subcontract amount that cannot be exceeded

Region 7 FM Statement of Work

SECTION J REVIEW

Exhibits

• C2 Quality Assurance Surveillance Plan

• C3 Pest Control Work and Inspection Form

Attachments

• Attachment 1: Service Contract Act

• Attachment 2: Houston Airport Badging

Figures:

• B-1 Contractor Staffing Declaration

• B-2 SCA/DOL Wage Adjustment Spreadsheet

• B-3 Revised Price Proposal for Custodial

• L-1 Management Plan Worksheet

• L-2 Past Performance Questionnaire

• L-3 Contractor Experience Sheet

▪ L.2 Service Classification and Size Standard This procurement is set aside for Small Business. The services covered by this solicitation are classified as Facilities Support Services. The North American Industry Classification System (NAICS) Code is 561720. For purposes of this procurement, any concern will be classified as small business if its average annual receipts for the preceding three fiscal years do not exceed $19.5 million.

▪ L.2.1 Performance of Minimum Levels of Work In accordance with FAR 52.219-14 and 13 CFR 125.6, under the set-aside award conditions of this contract, the small business prime contractor (offeror) is required to perform at least 50% of the work under this contract.

This limitation ensures that otherwise ineligible businesses don’t use small or disadvantaged businesses merely as vehicles to access set-aside contracts.

Region 7 FM Statement of Work

Section L Review (cont’d):

■ Monday, December 5, 2022

■ Site Visit begins on Tuesday, December 6th at the George Bush

Intercontinental Airport (GSA Bldg. No. TX2597ZZ) located at 16930 John F Kennedy Blvd., Houston, TX 77032 at 8:00 a.m. CST. (Site visit attendees shall meet at the lobby in terminal A by the Moon Cow., where the site visit will commence).

■ L.8 Site Visit/Walk-Through Tours

■ Must RSVP with Terrell Goff

(terrell.goff@gsa.gov)(It is requested that only one representative from each offeror attend the site visit).

■ L.9 Questions

■ All questions must be submitted in writing to the

Contracting Specialist, Feann Stephens at feann.stephens@gsa.gov not later close of business on 8th December . Questions received after this date may be answered at the discretion of the Contracting Officer

■ L.10.2 Submittal Instructions

■ Only electronic proposals will be accepted; submit proposals to the CO via e-mail at thomas.holguin@gsa.gov.

■ Hand carried or in person submission will not be accepted.

■ The email subject line shall be titled PROPOSAL FOR

Solicitation 47PH0222R0013. The email documents must include original completed versions of spreadsheets provided in Section J in the format provided

■ L.12 Technical Proposal Instructions

■ The technical criteria, listed in descending order of importance, for this requirement, are as follows (Ref.

Section L.12):

■ Management Plan

■ Management Approach

■ Quality Control Plan (QCP)

■ Management Plan Worksheet

■ Experience

■ Past Performance

■ L.13 Price Proposal Instructions

■ See Section J (Figure B-3)

■ Pricing must be submitted for a five-year contract term

(i.e. a one-year base period and four one-year option periods). The award will be made based on the best overall value and period of performance determined to be in the best interest of the Government.

■ L.14 Joint Ventures, Partnerships, and other teaming arrangements

■ Must provide documentation supporting their arrangement to include name, address, and point of contact for each participant.

Section M Review:

■ M.4 Basis for Award

■ For this solicitation, all evaluation factors other than price, when combined, are significantly more important than price.

■ M.6 Price Evaluation

■ Also stated in Section L, Pricing must be submitted for a five (5) year contract term.

■ The award will be made based on the best overall value and period of performance determined to be in the best interest of the Government.

Key Dates

▪ Proposals must be submitted electronically, by email, to the Contracting Officer (CO) thomas.holguin@gsa.gov NLT 5:00 PM CST December 25, 2022

▪ Estimated Award of Contract is April 30, 2023

▪ 60-day Transition Period is anticipated to begin May 1, 2023.

▪ Services are anticipated to begin on July 01, 2023

Questions & Answers

Note: All additional questions must be submitted officially in writing to the CS, Feann Stephens, by 5:00 pm CST on

December 8, 2022 for incorporation via amendment.

Only questions responded to in an amendment are considered applicable to this solicitation.

Questions

▪ The floor is now open to questions.

▪ All questions asked and responded to will be included in an amendment to Solicitation.

Acquisition Points of Contact

GSA Contracting Officer Thomas Holguin

Office #: (817)201-7644 Email: thomas.holguin@gsa.gov

General Services Administration Public Buildings Service