Attachment_2_Questions_&_Answers.pdf

Item # Subject RFQ/Attachment

Reference Questions/Confirmation/Comments Responses

01 Cover Page Response Date Question: Will the Government entertain extending the proposal due date by one week given the anticipated nominal time between questions submitted, September

6, and due date of proposal, September 11?

The Government has extended the due date.

02 PWS Objective 2, Section 2.2

Question: What is the total population for DoDEA employees and family members anticipated to be supported under this solicitation

While DoDEA employs approximately 15,000 employees, this solicitation is not intended to support all

DoDEA employees and their family members, and is not relevant to the requirement. The number of cases listed in the PWS, reflect the anticipated number of employees and family members needing support per year.

03 PWS Objective 1, 2 and 3

Question: What is the demographic composition of the DoDEA personnel and family members being sent overseas currently? In other words, can the

Government provide its expatriate workforce grouped by gender, ages bracketed in groups, and what portion is accompanied by family members?

This information is not relevant to the requirement.

04 PWS Objective 2, Section 2.2, Table on

Question: Requests for assistance / referrals as outlined in section 2.2 generally come through various channels (e.g. telephone or email). However, the table references that requests for assistance / referrals will only come via email since documents must be sent and replied to within 72 hours. Is the contractor to ignore any requests that are not submitted via email?

No the contractor should not ignore requests that are not submitted via email. The table has been modified to clarify that initial and follow up discussions may be required via phone.

05 PWS All Objectives Question: As an anticipated firm fixed price contract evaluated on a LPTA basis, the phrase, “The Contractor shall provide services that include but are not limited to” should be eliminated. It is not feasible to establish pricing for requirements that are not listed. Can the Government confirm that it has listed all of the required services?

The "not limited" verbiage was removed; however, procuring a medical services contract is a new venture for DoDEA and our specialists have done their best to list all anticipated requirements.

06 Schedule B and

Attachment 1

Pricing Question: Would the Government consider an alternative to the pricing of CLINs

0002 and 0003, such as a fixed annual price for a NTE of referrals, as opposed to pricing per referral?

No. CLIN 0003 was removed from the solicitation

07 PWS Section 3.2.1 Question: Can the Government please provide the DoDEA security program policies and procedures in order to review what compliance will entail?

DoDEA AI 5205.03 DoDEA Operations Security

Program https://www.dodea.edu/Offices/PolicyAndLegislation/Of fices.cfm?itemid_723433=22

DoD Directive 5400.11 DoD Privacy Program http://www.esd.whs.mil/Portals/54/Documents/DD/issua nces/dodd/540011p.pdf DoD 5400.11-R DoD Privacy

Program Manual http://www.esd.whs.mil/Portals/54/Documents/DD/issua nces/dodm/540011r.pdf

Attachment 2

08 PWS Section 3 Question: Constraints identifies that the work will be performed virtually at contractor facility. Is there any geographic restriction associated with this requirement?

No, except that the vendor must be capable of responding to phone calls during the normal business hours of our different regions and be able to identify host nation capabilities in our different regions. How the vendor chooses to meet this requirement is up to the vendor.

09 PWS Section 3. Call center Question: Will the call center require staffing by personnel capable of translation? if so, what languages are call center staff required to speak?

While employees are required to provide medical documentation translated to English when submitting requests for different programs, translators may be needed in order to identify host nation capabilities and correspond with local medical facilities in different countries/regions. DoDEA does not require that the actual call centers have translators available 24/7.

10 PWS Section 3.1.3 Project

Team Leader

Question: The PWS does not identify any specific requirements; educational, certification/license, years of experience. Please advise if there is any specific requirement for this Key position?

The Project Team Lead does not require specific certifications/licenses, however, this position must be filled by someone proficient in articulating and conversing with government specialists each case reviewed.

11 PWS Section 3.1.4 Question: Personnel Qualifications identifies that there is a requirement for current certifications/licenses for personnel on this contract. Please provide a list of required certifications/licenses required to support this contract

The qualifications section of the PWS has been modified to reflect that only licensed medical practitioners require applicable certifications in accordance with the DoD

Joint Travel Regulation.

12 PWS Section 3.1.4 Question: Personnel Qualifications identifies that there is a requirement for personnel to be proficient in English and the languages of the host nations. With there being over 100 OCONUS locations, please advise what language interpreters are required for complete coverage to meet the requirements of this contract.

DoDEA does not require that the actual call centers have translators available 24/7. Also, employees are required to provide medical documentation translated to English when submitting requests for different programs.

However, translators may be needed in order to identify host nation capabilities and correspond with local medical facilities in different countries/regions. As stated in the PWS, "DoDEA operates 52 schools located in seven states, Puerto Rico, and Cuba. In Europe and the

Middle East, DoDEA operates 65 schools located in

Germany, England, Netherlands, Belgium, Italy, Spain, Turkey, and Bahrain. In the Pacific, DoDEA operates 48 schools located in Korea, Japan (mainland and

Okinawa), and Guam."

13 PWS Section 3.2 Security

Requirements

Question: Please confirm that there is no Public Trust or other clearance requirements for the personnel on this contract.

There is no Public Trust or other clearance requirements for the personnel on this contract at this time.

14 PWS Section 3.1 Question: Are we to assume that the call center is open 24/7?

Weekends/holidays? It is up to the vendor on how to meet the requirement of being accessible during normal business hours in specific regions. For instance, since employees are working in

Japan when it is Sunday and not regular business hours in Washington D.C., the vendor can choose to employ contractors in the specific region of the customer, or have employees working virtually on weekends and holidays. The PWS has been modified, however, and removed the requirement for immediate responses during emergency situations.

15 PWS Section 3.2/3.2.2 Question 1: Are there any required security classes? i.e. computer or otherwise?

Question 2: Additionally the PWS refers to Privacy Training Requirements of

FAR 52.224-3 does the government have these already available or does the contractor need to provide the training?

1. No security classes are required since contractors do not need CAC cards and will not be accessing DoD systems or space.

2. Yes the government has online training already available.

16 Question: Due to the timing of the Q/A and the short suspense for proposal submission, would the government consider an extension to the September 11 deadline?

See the response in #01.