HE1254-16-T-0029_rv2.pdf

AMENDMENT OF SOLICITATION/MODIFICATION OF CONTRACT

Except as provided herein, all terms and conditions of the document referenced in Item 9A or 10A, as heretofore changed, remains unchanged and in full force and effect.

15A. NAME AND TITLE OF SIGNER (Type or print)

30-105-04EXCEPTION TO SF 30

APPROVED BY OIRM 11-84

STANDARD FORM 30 (Rev. 10-83) Prescribed by GSA

FAR (48 CFR) 53.243

The purpose of this amendment is to add the GPAT attachment.

1. CONTRACT ID CODE PAGE OF PAGES

1 53

16A. NAME AND TITLE OF CONTRACTING OFFICER (Type or print)

16C. DATE SIGNED

BY

16B. UNITED STATES OF AMERICA15C. DATE SIGNED15B. CONTRACTOR/OFFEROR

(Signature of Contracting Officer)(Signature of person authorized to sign)

8. NAME AND ADDRESS OF CONTRACTOR (No., Street, County, State and Zip Code) X HE1254-16-T-0029

X 9B. DATED (SEE ITEM 11)

08-Jul-2016

10B. DATED (SEE ITEM 13)

9A. AMENDMENT OF SOLICITATION NO.

11. THIS ITEM ONLY APPLIES TO AMENDMENTS OF SOLICITATIONS

X The above numbered solicitation is amended as set forth in Item 14. The hour and date specified for receipt of Offer is extended, X is not extended.

Offer must acknowledge receipt of this amendment prior to the hour and date specified in the solicitation or as amended by one of the following methods:

(a) By completing Items 8 and 15, and returning 1 copies of the amendment; (b) By acknowledging receipt of this amendment on each copy of the offer submitted;

or (c) By separate letter or telegram which includes a reference to the solicitation and amendment numbers. FAILURE OF YOUR ACKNOWLEDGMENT TO BE RECEIVED AT THE PLACE DESIGNATED FOR THE RECEIPT OF OFFERS PRIOR TO THE HOUR AND DATE SPECIFIED MAY RESULT IN REJECTION OF YOUR OFFER. If by virtue of this amendment you desire to change an offer already submitted, such change may be made by telegram or letter, provided each telegram or letter makes reference to the solicitation and this amendment, and is received prior to the opening hour and date specified.

12. ACCOUNTING AND APPROPRIATION DATA (If required)

13. THIS ITEM APPLIES ONLY TO MODIFICATIONS OF CONTRACTS/ORDERS.

IT MODIFIES THE CONTRACT/ORDER NO. AS DESCRIBED IN ITEM 14.

A. THIS CHANGE ORDER IS ISSUED PURSUANT TO: (Specify authority) THE CHANGES SET FORTH IN ITEM 14 ARE MADE IN THE

CONTRACT ORDER NO. IN ITEM 10A.

B. THE ABOVE NUMBERED CONTRACT/ORDER IS MODIFIED TO REFLECT THE ADMINISTRATIVE CHANGES (such as changes in paying office, appropriation date, etc.) SET FORTH IN ITEM 14, PURSUANT TO THE AUTHORITY OF FAR 43.103(B).

C. THIS SUPPLEMENTAL AGREEMENT IS ENTERED INTO PURSUANT TO AUTHORITY OF:

D. OTHER (Specify type of modification and authority)

E. IMPORTANT: Contractor is not, is required to sign this document and return copies to the issuing office.

14. DESCRIPTION OF AMENDMENT/MODIFICATION (Organized by UCF section headings, including solicitation/contract subject matter where feasible.)

10A. MOD. OF CONTRACT/ORDER NO.

U0001

2. AMENDMENT/MODIFICATION NO. 5. PROJECT NO.(If applicable)

6. ISSUED BY

3. EFFECTIVE DATE

14-Jul-2016

CODE

DOD EDUCATION ACTIVITY

ATTN: PROCUREMENT DIVISION

4800 MARK CENTER DRIVE

SUITE 05F09-02

ALEXANDRIA VA 22350-1400

HE1254 7. ADMINISTERED BY (If other than item 6)

4. REQUISITION/PURCHASE REQ. NO.

CODE

See Item 6

FACILITY CODECODE

EMAIL:TEL:

Update FAR 52.212-2.

SECTION SF 30 BLOCK 14 CONTINUATION PAGE

SUMMARY OF CHANGES

SECTION SF 1449 - CONTINUATION SHEET

The following have been added by reference:

52.212-4 Contract Terms and Conditions--Commercial Items MAY 2015

The following have been modified:

ADDENDUM TO FAR 52.212-1

ADDENDUM TO FAR 52.212-1 – INSTRUCTIONS TO OFFERORS -- COMMERICIAL

ITEMS

1. Addendum to Paragraph (b) Submission of Quotes: In addition to those requirements as stated in paragraph (b), the following are added and shall apply to the submission requirements in response to this solicitation:

(a) Quote Structure and Content – Vendors shall submit quote packages consisting of the following separate/distinct volumes for evaluation purposes and include the content identified herein:

1. Volume 1 - Administrative. This quote volume shall include the following:

a. A cover letter with the vendor’s Tax Identification Number, Dun and Bradstreet Number, Cage Code, and point of contact information;

b. Completed Standard Form (SF) 1449.

c. Completed FAR Clause 52.209-7, Information Regarding Responsibility

Matters.

d. If the vendor is registered in System for Award Management (SAM), a copy of completed paragraph (b) of FAR provision 52.212-3, Offeror Representations and Certifications; or if the vendor is NOT registered in SAM, a copy of completed paragraphs (c) through (o) of FAR provision 52.212-3, Offeror Representations and Certifications.

e. Attachment C, DoDEA Cloud Vendor Information Collection, must be completed.

f. Complete Attachement D: Government Product/Service Template for Application/Operating System Software.

2. Volume 2 – Technical Capability. This quote volume shall:

a. Not exceed 20 pages in length.

b. Vendor shall demonstrate their understanding of the requirement and ability to provide the supplies and services outlined in the Statement of Work.

c. NOT include any references to proposed pricing.

3. Volume 3 – Past Performance Information. This quote volume shall:

a. Provide information on at least three recent contracts for supplies and services relevant to those required in the SOW. “Relevant” is defined as work similar in complexity and magnitude to the work described in the SOW. “Recent” is defined as contracts that have been completed within the past three years or are currently being performed.

b. Use the following forms to provide the necessary information for each “recent” and “relevant” contract submitted:

i. Attachment A, Past Performance Part I must be completed and submitted by all vendors for all three recent contracts; and

ii. Attachment B, Past Performance Part II is a questionnaire that must be forwarded by vendors to a minimum of three references. References must complete and submit the questionnaire directly to the DoDEA Procurement Division.

c. The Government reserves the right to consider Past Performance information from other available sources.

4. Volume 4 – Price. This quote volume shall:

a. Be in Microsoft Excel. All items must have a price or be marked “NSP” for “Not Separately Priced.” Each item will state the description, ISBN number, quantity, unit, unit price, and estimated amount. A separate line item must be prepared for item being proposed for the base and five option periods. A final total of the Base and Option Periods is required in the Excel Spreadsheet.

b. Reference the Contract Line Item Numbers (CLINs) Sub-CLINs in the SF1449 Schedule of Supplies as suggested CLIN structures. In lieu of this schedule, the contractor may submit fewer or more CLINs, whichever may be appropriate to their standard commercial practice.

(b) Quote Submission Requirements –

1. Copies, Format and Quantities:

a. One electronic copy of Volumes 1-4.

2. Closing Dates and Delivery Methods/Addresses::

a. Complete Quote Package (Volumes 1 through 4): The closing date for complete quote packages is August 8, 2016 at 11:00 A.M. ET via email.

The electronic copy of Volumes 1-4 shall be sent by email to the Contract Specialist at Noah.Mitchell@hq.dodea.edu. DoDEA has a maximum email limit of 10MB. Vendors shall confirm receipt of their electronic copy by return email from the Contract Specialist. The vendor agrees to hold the prices in its quote firm for 120 calendar days from the date specified for receipt of quotes, unless another time period is specified in an amendment to the solicitation.

(c) RFQ Questions – Questions in regards to this RFQ shall be submitted in writing via email to Noah Mitchell at Noah.Mitchell@hq.dodea.edu with the subject line, “Questions DoDEA RFQ Wins10 Migration,” no later than 11:00 AM ET on July 15, 2016. A consolidated list of all questions and answers will be provided via an amendment to the RFQ posted to www.FedBizOpps.gov.

(End of Instructions to Offerors) mailto:Noah.Mitchell@hq.dodea.edu mailto:Noah.Mitchell@hq.dodea.edu

ATTACHMENT A

Past Performance Part I: RFQ HE1254-16-T-0029 LITERACY

Information Below To Be Completed by Vendor for a Minimum of Three References

Name of Agency/Command/Company Contracting Activity:

Contract number: Contract type:

Total contract value (Include exercised and unexercised options) At time of award: $ Currently (or at completion): $

Period of performance or delivery schedule (Include exercised an unexercised options) At time of award:

Currently (or at completion):

Brief description or title of contract requirements. Use space as needed, but do not exceed one typewritten page per contract.

Procuring Contracting Officer (PCO) Use current name as point of contact for on-going contracts or the last individual’s name for completed contracts.

Name:

Telephone number:

Facsimile number:

E-mail address:

Contracting Officer’s Representative (COR) Name:

Telephone number:

Facsimile number:

E-mail address:

Administrative Contracting Officer (ACO):

Name:

Telephone number:

Facsimile number:

E-mail address:

Brief description of any problems encountered and corrective actions taken to resolve those problems. Use space as needed, but do not exceed one typewritten page per contract.

(End of Attachment A)

ATTACHMENT B

Past Performance Part II: Questionnaire RFQ: HE1254-16-T-00 LITERACY

** Information to be completed by vendor’s references and emailed directly to DoDEA Procurement to Noah.Mitchell@hq.dodea.edu by August 1, 2016 at 11:00 A.M. EST.

REFERENCE INQUIRY

Name of Vendor:

1. Reference Firm Contacted

2. Project Title:

3. Contract Number (if known):

4. Name of Key Person Contact:

5. Key Contact Phone No.:

6. Did the Key Contact work directly on the contract referenced? Yes [ ] No [ ]

7. Contract period: From to

8. Brief Description of Work Performed:

9. Quality of Work Performed and Products Delivered:

10. Degree of Cooperation by Contractor and Your Organization.

(a) How well overall did the Contractor work with the Contracting Organization?

(b) How well did the key personnel and Contractor’s staff work with COTR and Contracting Organization’s staff?

11. Timeliness of Contract Work.

(a) Was work completed on time?

(b) Were there any unresolved problems during performance or afterwards?

12. Effectiveness of Cost Controls (For Cost Reimbursement Contracts Only).

(a) Was the project completed within budget?

(b) Were costs properly controlled? _______________________________________

13. Would you recommend the Contractor? Yes No If no explain why

Rating __________________ (Excellent, Satisfactory or Unsatisfactory) Supporting Comments:

Excellent (E) - Performance meets contractual requirements and exceeds many to the Government's benefit. The contractual performance of the element or sub-element being assessed was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Satisfactory (S) - Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Unsatisfactory (U) - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the contractor's corrective actions appear or were ineffective.

(End of Attachment B)

ATTACHMENT C

DoDEA CLOUD VENDOR INFORMATION COLLECTION

Data Collection and Distribution

1. Does the vendor use the Privacy Impact Assessment to identify all data that the system provides the ability to collect, whether or not collection is required, per http://www.dodea.edu/upload/pia_DPS.pdf?

2. What, if any, data is collected by third parties (e.g., via cookies, plug-ins, ad networks, web beacons etc.)?

3. Does the vendor service meet the requirements for any of the following?

a. Children's Online Privacy Protection Act (COPPA), per http://www.coppa.org/coppa.htm

b. Family Educational Rights and Privacy Act (FERPA), per http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html

c. Children's Internet Protection Act (CIPA), per http://www.fcc.gov/guides/childrens-internet-protection-act

System Management and Security

1. How is system penetration testing, vulnerability management, and intrusion prevention managed?

2. Are software updates and patches routinely or automatically on all servers?

3. Are software and hardware lifecycle management procedures in place to replace end-of-life products?

4. Is the system, including server(s) and network devices located in secure facilities under controlled circumstances (e.g., authorized personnel access lists, ID cards, entry logs)?

5. Are server(s) and network devices located in an environmentally controlled facility?

6. Are backups performed and tested regularly and stored off-site?

7. How are these backups secured? Disposed of?

Data Storage and Data Access

1. Where will information be stored and how is data “at rest” protected (i.e., data in the data center)?

a. Will any data be stored outside the United States?

b. Is all or some data at rest encrypted (e.g. just passwords, passwords and sensitive data, all data) and what encryption method is used?

2. How will the information be stored and transmitted?

a. How is data and access separated from other customers?

b. How does the provider protect data in transit, e.g., Secure Socket Layer (SSL), hashing, etc.?

3. Who has access to information stored or processed by the provider?

a. What process is in place to ensure vendor access to school records is limited to when necessary to provide the service to the school?

b. Are background checks completed on personnel with administrative access to servers, applications and customer data?

c. Does the vendor subcontract any functions, such as analytics?

d. What is the process for authenticating callers and resetting access controls, as well as establishing and deleting accounts?

http://www.dodea.edu/upload/pia_DPS.pdf http://www.coppa.org/coppa.htm http://www2.ed.gov/policy/gen/guid/fpco/ferpa/ http://www2.ed.gov/policy/gen/guid/fpco/ferpa/index.html http://www.fcc.gov/guides/childrens-internet-protection-act http://www.fcc.gov/guides/childrens-internet-protection-act

e. How are third party government or law enforcement data requests managed?

Data and Metadata Retention

1. How does the vendor assure the proper management and disposal of data?

2. How is data deleted?

a. Is data deleted on a specific schedule or only on termination of contract?

b. What is the process to request the deletion of school data?

3. What is the process to request school data?

Development and Change Management Process

1. Are there standardized and documented procedures for coding, configuration management, patch installation, and change management for all servers and network devices involved in delivery of contracted services?

2. Are practices regularly audited?

3. What is the customer notification process for changes that will affect the security, storage, usage, or disposal of any information received or collected directly from the school?

4. Availability

a. Is there a guaranteed service level? If so describe?

b. What is the backup-and-restore process in case of a disaster?

c. What protection is in place against denial-of-service attack?

5. Audits and Standards

a. What is the process for the school to audit the security and privacy of records?

b. Are the security operations reviewed or audited by an outside group?

c. What security standard such as the International Organization for Standardization (ISO) and Payment Card Industry Data Security Standards (PCI DSS)?

Test and Development Environments

1. Will “live” student data be used in non-production (e.g., test or development, training) environment?

2. Are these environments secure to the same standard as production data?

Data Breach, Incident Investigation and Response

1. What is the process to manage a data breach in vendor systems?

2. What is the process to perform security incident investigations or e-discovery?

3. Regarding incident investigation, what is the process to request log data for end user, administrative and maintenance activity?

PROVIDE A COPY OF VENDOR’S INFORMATION TECHNOLOGY (IT) TERMS

AND CONDITIONS.

(End of Attachment C)

HE1254-16-T-0029

ATTACHMENT D

Government Product/Service Accessibility Template for Application/Operating System Software

Summary

• Column one identifies all the Sections of the Standard that might apply to any deliverable.

• Column two identifies the total number of provisions contained within each

Section of the Standard.

• Column three is for the agency to summarize accessibility requirements.

Place the number of provisions determined to be applicable in this column based on program need and actual characteristics of your expected deliverable. Default values identify the total number of provisions that typically apply to a deliverable of this type. Some of these may not actually apply to a specific product if they correspond to features or function NOT included by a particular vendor’s deliverable. Conversely, others indicated to not apply may in fact apply if they correspond to features and functions that are included by a particular vendor’s deliverable. If the deliverable involves such additional features then the accessibility of those features must also be considered.

• Column four is for general notes about the Sections of the Standard. Some apply to all deliverables and some are specific to a particular deliverable.

• Columns five, six, and seven are for the vendor to summarize their responses to applicable provisions from each specific Section of the Standard.

• Column eight is where the vendor can note explanations for any of the preceding columns, e.g. there are differences between expected applicable provisions and actual product features.

CFR 1194

Standard Section

Total Number of Provisio ns

Number of

Applicab le

Provisio ns

Note s

Number of

Applicab le

Provisio ns Fully Support ed

Number of

Applicab le

Provisio ns

Partially Support ed

Number of

Applicab le

Provisio ns Not

Support ed

Pleas e explai n

Section 1194.21 Software Applications and Operating Systems

12 12

CFR 1194

Standard Section

Total Number of Provisio ns

Number of

Applicab le

Provisio ns

Note s

Number of

Applicab le

Provisio ns Fully Support ed

Number of

Applicab le

Provisio ns

Partially Support ed

Number of

Applicab le

Provisio ns Not

Support ed

Pleas e explai n

Section 1194.22 Web-based Internet and Intranet Information and Applications

16 0

Section 1194.23 Telecommunicati ons Products

14 0

Section 1194.24 Video and Multi-media Products

5 0

Section 1194.25 Self-Contained, Closed Products

4 0

Section 1194.26 Desktop and Portable Computers

4 0

Section 1194.31 Functional Performance Criteria

6 6

Section 1194.41 Information, Documentation and Support

3 3

Subpart B -- Technical Standards

• Column one is the identification of each technical provision within the Section of the Standard.

• Column two provides the full text of the provision from the Standard.

• Column three is for the agency to document accessibility requirements.

Place a Yes or No in this column based on program need and actual characteristics of your expected deliverable. Default values indicate provisions that typically apply to a deliverable of this type based on typical common characteristics. If there is a possibility that the provision applies, the default value is “Yes”. Some of these may not actually apply if they correspond to features or function NOT included by a particular vendor’s deliverable. Conversely, others indicated to not apply may in fact apply if they correspond to features and functions that are included by a particular vendor’s deliverable. If the deliverable involves such additional features then the accessibility of those features must also be considered.

• Column four provides explanatory information about the provision to help both the agency in determining applicability and the vendor in providing accessibility information.

• Column five is for the vendor to indicate whether their deliverable meets, partially meets, or does not meet the specific applicable provision.

• Column six is for the vendor to provide an explanation of how the deliverable meets or does not meet the specific provision. It is also an opportunity to explain why a deliverable does not have an applicable feature or why it has a feature that was not identified as applicable.

Section 1194.21 Software applications and operating systems

Provision ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.21(a) When software is designed to run on a system that has a keyboard, product functions shall be executable from a keyboard where the function itself or the result of performing a function can be discerned textually.

Yes

This applies to QWERTY keyboards.

__Fully __Partially __No

Provision ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.21(b) Applications shall not disrupt or disable activated features of other products that are identified as accessibility features, where those features are developed and documented according to industry standards.

Applications also shall not disrupt or disable activated features of any operating system that are identified as accessibility features where the application programming interface for those accessibility features has been documented by the manufacturer of the operating system and is available to the product developer.

Yes

__Fully

1194.21(c) A well-defined on-screen indication of the current focus shall be provided that moves among interactive interface elements as the input focus changes. The focus shall be programmatically exposed so that Assistive Technology can track focus and focus changes.

1194.21(d) Sufficient information about a user interface element including the identity, operation and state of the element shall be available to Assistive Technology. When an image represents a program element, the information conveyed by the image must also be available in text.

How does the EIT meet this requirement?

Please explain

1194.21(e) When bitmap images are used to identify controls, status indicators, or other programmatic elements, the meaning assigned to those images shall be consistent throughout an application's performance. Yes

In this requirement, the term “bitmap” refers to a broad number of image formats, such as .bmp, .gif, .jpeg, .tif and .svg.

1194.21(f) Textual information shall be provided through operating system functions for displaying text. The minimum information that shall be made available is text content, text input caret location, and text attributes.

1194.21(g) Applications shall not override user selected contrast and color selections and other individual display attributes.

1194.21(h) When animation is displayed, the information shall be displayable in at least one non-animated presentation mode at the option of the user.

Yes

Self-scrolling and moving text are considered animation.

__Fully

1194.21(i) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

Yes

This requirement is also addressed in provision 1194.25(g).

__Fully

1194.21(j) When a product permits a user to adjust color and contrast settings, a variety of color selections capable of producing a range of contrast levels shall be provided.

Yes

This requirement is also addressed in provision 1194.25(h).

__Fully

How does the EIT meet this requirement?

Please explain

1194.21(k) Software shall not use flashing or blinking text, objects, or other elements having a flash or blink frequency greater than 2 Hz and lower than 55 Hz.

Yes

Other elements include turning graphics on and off or changing between images.

This requirement is also addressed in provisions 1194.22(j) and 1194.25(i).

__Fully

1194.21(l) When electronic forms are used, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

Yes

This requirement is also addressed in provision 1194.22(n).

__Fully

Section 1194.22 Web-based intranet and Internet information and applications

Provision ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.22(a) A text equivalent for every non-text element shall be provided (e.g., via “alt”, “longdesc”, or in element content).

No

1194.22(b) Equivalent alternatives for any multimedia presentation shall be synchronized with the presentation.

How does the EIT meet this requirement?

Please explain

1194.22(c) Web pages shall be designed so that all information conveyed with color is also available without color, for example from context or markup.

1194.22(d) Documents shall be organized so they are readable without requiring an associated style sheet.

No

__Fully

1194.22(e) Redundant text links shall be provided for each active region of a server-side image map.

No

__Fully

1194.22(f) Client-side image maps shall be provided instead of server-side image maps except where the regions cannot be defined with an available geometric shape.

1194.22(g) Row and column headers shall be identified for data tables.

No __Fully

1194.22(h) Markup shall be used to associate data cells and header cells for data tables that have two or more logical levels of row or column headers.

1194.22(i) Frames shall be titled with text that facilitates frame identification and navigation

No

__Fully

1194.22(j) Pages shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

1194.22(k) A text-only page, with equivalent information or functionality, shall be provided to make a web site comply with the provisions of this part, when compliance cannot be accomplished in any other way. The content of the text-only page shall be updated whenever the primary page changes.

How does the EIT meet this requirement?

Please explain

1194.22(l) When pages utilize scripting languages to display content, or to create interface elements, the information provided by the script shall be identified with functional text that can be read by Assistive Technology.

1194.22(m) When a web page requires that an applet, plug-in or other application be present on the client system to interpret page content, the page must provide a link to a plug-in or applet that complies with Section1194.21(a) through (l).

1194.22(n) When electronic forms are designed to be completed on-line, the form shall allow people using Assistive Technology to access the information, field elements, and functionality required for completion and submission of the form, including all directions and cues.

1194.22(o) A method shall be provided that permits users to skip repetitive navigation links.

No

__Fully

1194.22(p) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

Section 1194.23 Telecommunications products

ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

How does the EIT meet this requirement?

Please explain

1194.23(a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs.

Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use.

1194.23(b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer non-proprietary standard TTY signal protocols.

1194.23(c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs.

1194.23(d) Voice mail, messaging, auto-attendant, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required.

1194.23(e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays.

How does the EIT meet this requirement?

Please explain

1194.23(f) For transmitted voice signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided.

1194.23(g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use.

1194.23(h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic wireless coupling to hearing technologies shall be provided.

1194.23(i) Interference to hearing technologies (including hearing aids, cochlear implants, and assistive listening devices) shall be reduced to the lowest possible level that allows a user of hearing technologies to utilize the telecommunications product.

How does the EIT meet this requirement?

Please explain

1194.23(j) Products that transmit or conduct information or communication, shall pass through cross-manufacturer, non-proprietary, industry-standard codes, translation protocols, formats or other information necessary to provide the information or communication in a usable format. Technologies which use encoding, signal compression, format transformation, or similar techniques shall not remove information needed for access or shall restore it upon delivery.

1194.23(k)(1) Products which have mechanically operated controls or keys shall comply with the following:

Controls and Keys shall be tactilely discernible without activating the controls or keys.

1194.23(k)(2) Products which have controls or keys shall comply with the following:

Controls and Keys shall be operable with one hand and shall not require tight grasping, pinching, twisting of the wrist. The force required to activate controls and keys shall be 5 lbs. (22.2N) maximum.

How does the EIT meet this requirement?

Please explain

1194.23(k)(3) Products which have mechanically operated controls or keys shall comply with the following:

If key repeat is supported, the delay before repeat shall be adjustable to at least 2 seconds. Key repeat rate shall be adjustable to 2 seconds per character.

1194.23(k)(4) Products which have controls or keys shall comply with the following:

The status of all locking or toggle controls or keys shall be visually discernible, and discernible either through touch or sound.

Section 1194.24 Video and multimedia products

ID Provision Text Applicable Notes

How does the EIT meet this requirement?

How does the EIT meet this requirement?

Please explain

1194.24(a) All analog television displays 13 inches and larger, and computer equipment that involves consideration of analog television receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, video-tape, and DVD signals. As soon as practicable, but not later than July 1, 2002, widescreen digital television (DTV) displays measuring at least 7.8 inches vertically, DTV sets with conventional displays measuring at least 13 inches vertically, and stand-alone DTV tuners, whether or not they are marketed with display screens, and computer equipment that involves consideration of DTV receiver or display circuitry, shall be equipped with caption decoder circuitry which appropriately receives, decodes, and displays closed captions from broadcast, cable, videotape, and DVD signals.

1194.24(b) Television tuners, including tuner cards for use in computers, shall be equipped with secondary audio program playback circuitry.

How does the EIT meet this requirement?

Please explain

1194.24(c) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain speech or other audio information necessary for the comprehension of the content, shall be open or closed captioned.

1194.24(d) All training and informational video and multimedia productions which support the agency's mission, regardless of format, that contain visual information necessary for the comprehension of the content, shall be audio described.

1194.24(e) Display or presentation of alternate text presentation or audio descriptions shall be user-selectable unless permanent.

Section 1194.25 Self-contained, closed products

ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.25(a) Self contained products shall be usable by people with disabilities without requiring an end-user to attach Assistive Technology to the product.

Personal headsets for private listening are not Assistive Technology.

1194.25(b) When a timed response is required, the user shall be alerted and given sufficient time to indicate more time is required.

How does the EIT meet this requirement?

Please explain

1194.25(c) Where a product utilizes touchscreens or contact-sensitive controls, an input method shall be provided that complies with Section1194.23 (k) (1) through (4).

1194.25(d) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

1194.25(e) When products provide auditory output, the audio signal shall be provided at a standard signal level through an industry standard connector that will allow for private listening. The product must provide the ability to interrupt, pause, and restart the audio at anytime.

1194.25(f) When products deliver voice output in a public area, incremental volume control shall be provided with output amplification up to a level of at least 65 dB. Where the ambient noise level of the environment is above 45 dB, a volume gain of at least 20 dB above the ambient level shall be user selectable. A function shall be provided to automatically reset the volume to the default level after every use.

How does the EIT meet this requirement?

Please explain

1194.25(g) Color coding shall not be used as the only means of conveying information, indicating an action, prompting a response, or distinguishing a visual element.

1194.25(h) When a product permits a user to adjust color and contrast settings, a range of color selections capable of producing a variety of contrast levels shall be

1194.25(i) Products shall be designed to avoid causing the screen to flicker with a frequency greater than 2 Hz and lower than 55 Hz.

1194.25(j)(1) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following: The position of any operable control shall be determined with respect to a vertical plane, which is 48 inches in length, centered on the operable control, and at the maximum protrusion of the product within the 48 inch length on products which are freestanding, non-portable, and intended to be used in one location and which have operable controls.

How does the EIT meet this requirement?

Please explain

1194.25(j)(2) Products which are freestanding, nonportable, and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is 10 inches or less behind the reference plane, the height shall be 54 inches maximum and 15 inches minimum above the floor.

1194.25(j)(3) Products which are and intended to be used in one location and which have operable controls shall comply with the following: Where any operable control is more than 10 inches and not more than 24 inches behind the reference plane, the height shall be 40 inches maximum and 15 inches minimum above the floor.

1194.25(j)(4) Products which are and intended to be used in one location and which have operable controls shall comply with the following: Operable controls shall not be more than 24 inches behind the reference plane.

Section 1194.26 Desktop and portable computers

ID Provision Text Applicable Notes

How does the EIT meet this requirement?

How does the EIT meet this requirement?

Please explain

1194.26(a) All mechanically operated controls and keys shall comply with Section1194.23 (k) (1)

1194.26(b) If a product utilizes touchscreens or touch-operated controls, an input method shall be provided that complies with Section1194.23 (k) (1)

1194.26(c) When biometric forms of user identification or control are used, an alternative form of identification or activation, which does not require the user to possess particular biological characteristics, shall also be provided.

1194.26(d) Where provided, at least one of each type of expansion slots, ports and connectors shall comply with publicly available industry standards.

Subpart C -- Functional Performance Criteria Section 1194.31 Functional performance criteria

Provision ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.31(a) At least one mode of operation and information retrieval that does not require user vision shall be provided, or support for Assistive Technology used by people who are blind or visually impaired shall be

How does the EIT meet this requirement?

Please explain

1194.31(b) At least one mode of operation and information retrieval that does not require visual acuity greater than 20/70 shall be provided in audio and enlarged print output working together or independently, or support for Assistive Technology used by people who are visually impaired shall be

1194.31(c) At least one mode of operation and information retrieval that does not require user hearing shall be provided, or support for Assistive Technology used by people who are deaf or hard of hearing shall be

1194.31(d) Where audio information is important for the use of a product, at least one mode of operation and information retrieval shall be provided in an enhanced auditory fashion, or support for assistive hearing devices shall be

1194.31(e) At least one mode of retrieval that does not require user speech shall be provided, or support for Assistive Technology used by people with disabilities shall be provided.

1194.31(f) At least one mode of retrieval that does not require fine motor control or simultaneous actions and that is operable with limited reach and strength shall be provided.

Subpart D -- Information, Documentation, and Support

Section 1194.41 Information, documentation, and support

Provision ID Provision Text Applicable Notes

How does the EIT meet this requirement?

Please explain

1194.41(a) Product support documentation provided to end-users shall be made available in alternate formats upon request, at no additional charge.

1194.41(b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge.

1194.41(c) Support services for products shall accommodate the communication needs of end-users with disabilities.

ADMINISTRATIVE INFORMATION

Administrative Information

a. Points of Contact:

Contracting Officer:

Arlene Richardson 4800 Mark Center Drive, 5th Fl Procurement Division Alexandria, VA 22350-1400 Telephone: 571-372-XXX Email: arlene.richardson@hq.dodea.edu

Contract Specialist:

Noah Mitchell 4800 Mark Center Drive, 5th Fl Procurement Division Alexandria, VA 22350-1400 mailto:arlene.richardson@hq.dodea.edu

Telephone: 571-372-1341 noah.mitchell@hq.dodea.edu

Contracting Officer’s Representative (COR):

TBD

4800 Mark Center Drive, Education Alexandria, VA 22350-1400 Telephone: 571-372-XXXX Email:

The COR is not authorized to make any commitments or changes that will affect price, quality, quantity, delivery or any other terms and conditions of the contract. Reference DFARS clause 252.201-7000 (Contracting Officer’s Representative).

b. Invoice Submission: Invoices shall be submitted electronically through Wide Area Work Flow (WAWF) in accordance with instructions found in DFARS Clause 252.232-7006.

c. Tax Exemption Status: DoDEA is an activity of the Federal Government. As such, state agencies are precluded from taxing them by reason of the Supreme Court decision in McCullough v. Maryland, 17 US 316 (1817). In addition, the various states have codified this immunity by appropriate statutes. DoDEA Federal Tax Identification Number: 26-2331642.

d. Commercial Provision - Section 508 - IT Requirement: All electronic hardware and software procured under this contract/purchase order must comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology (EIT) Accessibility Standards (36 CFR part 1194). Further information is available via the Internet at http://www.section508.gov.

STATEMENT OF WORK

Literacy Accommodation Suite for Grade 1-12 Students with Disabilities

1.0 INTRODUCTION

1.1 The Department of Defense Education Activity (DoDEA) serves the educational needs of the dependents of military and civilian employees by providing PK-12 instruction to about 74,000 students in 171 brick-and-mortar schools. Student enrollment varies based primarily on the deployment of military troops worldwide. DoDEA’s curriculum, resources, and student achievement scores on standardized assessments compare favorably to those of high-performing US public school systems.

1.2 In North America DoDEA operates 57 schools located in seven states, Puerto Rico, and Cuba. In Europe and the Middle East, DoDEA operates 66 schools located in Germany, England, Netherlands, Belgium, Italy, Spain, Turkey and Bahrain. In the Pacific, DoDEA operates 48 schools located in Korea, Japan (mainland and Okinawa), and Guam. DoDEA also operates a fully accredited Virtual High School with its main office in Virginia and teaching hubs in Germany and Okinawa.

mailto:noah.mitchell@hq.dodea.edu http://www.section508.gov/

2.0 BACKGROUND

2.1 DoDEA has been using literacy accommodation (text-to-speech) software for about ten years. This resource meets the needs of a subgroup of our students with disabilities.

3.0 SCOPE

3.1 DoDEA requires a comprehensive literacy accommodation suite that includes text-to-speech features primarily as support for teachers of a subgroup of grades 3-12 students with disabilities, i.e., of students whose individualized education program (IEP) requires this accommodation. Systemwide there are approximately 630 special education teachers who serve 8,700 students. Approximately ten percent or 870 of those students require literacy accommodations. Of that number, a handful of students in grades 1-2—fewer than 20 students systemwide—may require this accommodation as well.

3.2 Systemwide DoDEA has the following estimated number of schools and enrollment for grades 3-12 for the 2016-17 school year:

Regions Schools G3-G12 Enrollment

Americas 49 12,305 Europe 64 20,036 Pacific 48 15,267 Total 161 47,608

3.3 DoDEA expects to award one contract for a base year and five option years.

4.0 REQUIREMENTS

4.1 Essential Features: The Contractor shall provide a literacy accommodation suite that includes the following eight features:

1) Ability to run on PC and tablet devices (currently DoDEA uses Windows and Apple

IOS for its special education program).

2) Flexible licensing so that student may use it both at school and at home.

3) Ability for students to select the best voice for their learning/listening style, for example, choice of multiple high quality synthesized voices; adjustable reading rate and pitch;

multiple voice language options.

4) Bimodal color highlighting of words, sentences, or paragraphs as they are spoken.

5) Ability to read text in at least two or more formats: DOCX, Google Docs, PDF, EPUB, RTF, Daisy, and on the Web (Chrome, IE or MS Edge).

6) Compatibility with Bookshare.

7) Optical Character Recognition (OCR) and scan capabilities to include scanning and reading paper as well as locked PDFs or image/text files online while retaining the original format and color.

8) Word prediction to support spelling and writing.

4.2 Optional Features: The Contractor shall provide a literacy accommodation suite that includes at least six of the following fourteen features:

1) Ability to be managed and supported from one centralized location for use throughout

DoDEA.

2) Customizable toolbars/user interface so that teachers may lock specific features.

3) Keyboard shortcuts for critical features/commands for use on PCs.

4) Text magnification capability and color contrast options.

5) Dictionary supported by pictures.

6) Translator tool for at least the following languages: Spanish, German, Korean, Arabic, and Japanese.

7) Integrated study skills tools which may include one or more the following: highlights, voice notes, annotations, extract notes options for outlining, and summary guides.

8) Support text-to-speech for Mathematical Markup Language (MathML), which provides ability to use text-to-speech to read complex math and scientific equations.

9) Concept mapping to create and edit graphic organizers.

10) Custom word banks or lists.

11) Word prediction includes phonetic and grammatical corrections.

12) Multiple dictionaries that that include text-to-speech for definitions and homonym and synonym check/tools.

13) Spell check which includes text-to-speech for selections such as phonetic and/or contextual spelling options.

14) Speech-to-text capabilities.

4.3 General Requirements

1) Resources shall be free of racial, color, national origin, age, disabling conditions, sexual, religious, and ethnic bias, and shall present a balanced coverage of multi-cultural contributions, where appropriate.

2) Section 508 Compliance—Contractor resources, wherever applicable, shall meet the following requirements:

IT Requirement: All electronic hardware and software procured under this contract/ purchase order must comply with Section 508 of the Rehabilitation Act of 1973, as amended, (29 U.S.C. 794d) and the Architectural and Transportation Barriers Compliance Board Electronic Information Technology Accessibility Standards (36 CFR part 1194). Further information is available at the following URL:

http://www.section508.gov.

Section 508 Deliverable Requirements: The activity to be performed relates to or requires the use of Electronic and Information Technology (EIT). Section 508 must be considered as a requirement for the outputs/ deliverables including functional performance, information, documentation, and support requirements under this acquisition to ensure that it considers specific Section 508 accessibility requirements.

Further, the outputs/ deliverables should not adversely affect accessibility features of existing EIT technologies. Standards from 36 CFR part 1194 Subpart B, C, and D have been determined to apply to this acquisition. Solicitation respondents must describe how their background and experience will enable them to at least meet those technical provisions identified as applicable in the Government Product/ Service Accessibility Template (GPAT), per (Attachment D).

3) OCR Requirement: Contractor shall provide two digital Optical Character Resolution (OCR) copies of all print materials. A digital copy of these materials shall be provided in one or more of the following formats:

Digital Accessible Information System (DAISY)/ National Instructional Materials.

Accessibility Standard (NIMAS) with cascading style sheet.

HyperText Markup Language (HTML).

Portable Document Format (PDF), (unlocked, embedded fonts, single page).

Rich Text Format (RTF)/Word document http://www.section508.gov/

KESI format, edited (compatible with Kurzweil 3000 version 12 Text to Speech software) that will not require further modification by DoDEA.

4.4 Professional Development—The Contractor shall provide online training and webinars that are appropriate for both special education teachers and para-professionals.

4.4.1 Online Training: Provide online modules or links to training videos that provide an overview of the suite and educate teachers on the ways to use the features effectively.

4.4.2 Webinars: Provide four 1-hour webinars each year which include approximately 45 minutes of instruction and approximately 15 minutes for questions and answers.

Each webinar shall be repeated three times at times conducive to viewing by our educators in the Americas, Europe, and the Pacific. Record and archive each webinar; place the webinars on the vendor’s website and made available for DoDEA use throughout the life of the contract. Provide a skill checklist with links to training videos/information.

4.5 Technical Support: The Contractor shall provide online technical support along with consultation via telephone, videoconference, or email. Responses to emails shall be within one business day of receipt.

4.6 Post-Award Conference: The Contractor shall participate in a post-award video- or teleconference within five business days of award.

5.0 TECHNICAL REQUIREMENTS

Software and Cloud Testing Requirements

5.1.1 All online resources, cloud-based services and instructional software shall meet Department of Defense and DoDEA Information Assurance requirements (as defined below). Software, cloud services and associated websites shall undergo comprehensive testing to ensure that they pose no security risk to the DoDEA infrastructure. Any IT component of the Contractor’s proposal that fails to meet DoDEA’s Information Assurance and Technology requirements will be excluded from further evaluation.

5.1.2 DoDEA Information Assurance Testing and Validation will include, but not be limited to, ensuring that the Contractor software solutions do not modify DoDEA’s underlying system security configuration and/or interfere with other installed software. Standard software will undergo pre- and post-installation scans on a clean computer image and over 70 other security and malware validation checks.

5.1.3 In accordance…