Exhibit 4 - Commissary Performance Evaluation.pdf

INVENTORY SERVICES PERFORMANCE EVALUATION

(TO BE COMPLETED BY THE COMMISSARY)

STORE NAME: EVALUATOR NAME:

CONTRACT #: TITLE:

TASK ORDER #: TELEPHONE NUMBER:

COMPANY NAME:

Instructions: Fill out the form by checking the box next to the number. Once complete, send form through e-mail as an attachment to InventoryDocs@deca.mil. Please send with the following E-mail Subject Line: Store Name_Current FY_Contractor Evaluation.

KEY: 5=EXCEPTIONAL; 4=VERY GOOD; 3=SATISFACTORY; 2=MARGINAL; 1=UNSATISFACTORY

Quality of Service

1. To what degree did the Contractor’s team understand the work and PWS requirements? 5 4 3 2 1

2. How effective were the Contractor’s procedures in completing the work? 5 4 3 2 1

3. How would you describe the degree of accuracy the contractor’s team achieved? 5 4 3 2 1

4. Were the section designations thorough and well-defined? 5 4 3 2 1

5. How effective was the inventory tracking and validation processes by the contractor? 5 4 3 2 1

Schedule

1. Did the contractor contact your facility 2 weeks prior to the inventory performance date, to review and coordinate the planned service?

(5 = contacted on time; 3 = contacted late; 1 = not contacted ahead of time)

5 4 3 2 1

2. Did the contractor’s team begin work on time (also affects cost control)?

(5 = started on time; 1 = started late) 5 1

3. Did the contractor complete the inventory in the time allowed (also affects cost control)?

(5 = finished on time; 3 = over allotted time 60 min or less; 1 = over allotted time 60 min or more)

5 3 1

Management

1. How effective was the contractor in establishing and maintaining a positive working relationship before and during the inventory (customer service)? 5 4 3 2 1

2. To what extent did the contractor respond to any concerns or issues that appeared before and during the performance of the inventory (problem resolution efforts)?

5 4 3 2 1

Regulatory Compliance

1. To what extent did all contractor personnel have the proper credentials to gain entry to the installation, post, or station in a timely manner? (Unavoidable delays due to installation activities or entry procedures are not within the contractor’s control)

5 4 3 2 1

2. To what degree did the contractor provide required inventory section totals as required? 5 4 3 2 1

ADDITIONAL COMMENTS: **NOTE: Ratings of 2 or below require details in the comments sections**

REVISION 13 December 2019 mailto:InventoryDocs@deca.mil