Past Performance Survey SNO (Harrison Village).doc

DEFENSE COMMISSARY AGENCY

PAST PERFORMANCE SURVEY

Snow Removal Services

Harrison Village, IN Commissary

HDEC05-20-Q-0002

SURVEY MUST BE RETURNED BY: February 5, 2020 Contract Specialist: David Shingleton

Email: david.shingleton@deca.mil Date: _________________________________

Company's Name being surveyed: _______________________________________________

Approximate value of contract that you had with surveyed company ___________________

Your company name: __________________________________________________________

Your Name: _______________________________ Phone No.__________________________

POC Email Address: _______________________________

Type of services you received from surveyed company_______________________________

Your company name:____________________________________________________________

Your Name:_______________________________ Phone No.___________________________

Type of services you received from surveyed Company__________________________________

Please circle a number from 1 to 5 that reflects the company’s service.

Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they perform service at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

2. How frequently does the company not show up at all for snow removal /services?

1 (Always) 2 (Often) 3 (Sometimes)

4 (Rarely) 5 (Never)

Comments:

3. If a scheduled clearing was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes)

4 (Often) 5 (Always)

Comments:

4. When completed, are all areas clear and free of snow?

3 (Sometimes)

4 (Often) 5 (Always)

Comments:

5. Do they perform snow removal without disrupting store/business operations?

3 (Sometimes)

4 (Often) 5 (Always)

Comments:

6. How would you rate the company’s invoicing/billing system? (Are delivery tickets easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent) Comments:

7. Overall, how would you rate your experience with this company?

Poor

Below

Average Above

Excellent

Average

Average

8. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely Not

Yes

Yes

Thank you very much for helping us by filling out this survey!

Questions?

David Shingleton, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext. 86530 David.Shingleton@deca.mil