Past Performance Survey LWN (Harrison Village).doc

DEFENSE COMMISSARY AGENCY

PAST PERFORMANCE SURVEY

Lawn/Grounds Maintenance Services

Harrison Village, IN Commissary

HDEC05-20-Q-0002

SURVEY MUST BE RETURNED BY: February 5, 2020 Contract Specialist: David Shingleton Email: david.shingleton@deca.mil

Date: ___________________________________

Company's Name being surveyed: _______________________________________________

Approximate value of contract that you had with surveyed company___________________ Your company name: __________________________________________________________

Your Name: _______________________________ Phone No.__________________________

POC Email Address: _______________________________

Type of services you received from surveyed company_______________________________

Please rate each question below on a scale of 1 (lowest) to 5 (highest).

It is very helpful if you also include comments following the score.

1. How would you rate the company's timeliness to perform service? (Do they seem efficient; Do they perform service at the time and/or days requested by your company)?

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

Comments:

2. If a scheduled service was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always)

Comments:

3. When completed, are all areas clean and free of debris?

4. Do they perform mowing/trimming without disrupting store/business operations?

5. How would you rate the company’s invoicing/billing system? (Are delivery tickets left at time of service and easy to understand? Are invoices complete and accurate? Do you have to contact the company for corrections?)

1 (Very Poor) 2 (Poor) 3 (Average) 4 (Good) 5 (Excellent)

6. Overall, how would you rate your experience with this company?

Poor

Below

Average Above

Excellent

Average

Average

7. Would you hire them again for similar work?

Definitely Doubtful Maybe

Probably Definitely

Not

Yes

Yes

Questions:

David Shingleton, Defense Commissary Agency, Fort Lee, VA 23801

(804) 734-8000, x86530 or email: david.shingleton@deca.mil

Harrison Village Commissary