Past_Performance_Survey.pdf

ATTACHMENT 1

DEFENSE COMMISSARY AGENCY

Past Performance Survey

Refrigerated Truck & Driver Rental Services

HDEC05-18-Q-0013

SURVEY MUST BE RETURNED BY: Solicitation Closing Date Return Survey to: David Shingleton via email: david.shingleton@deca.mil

Company's Name being surveyed: ________________________________Date_________

Your company name: __________________________Value of Contract $______________

Your Name: ______________________________ Phone No.________________________

Your Email Address: ________________________________________________________

Description of services performed from the referenced company above ________________

Indicate the degree to which the surveyed company sub-contracted these services:

1 (Performed all the Work themselves) 2 (Sub-contracted some of the work)

3 (Sub-contracted all the work)

Please circle a number from 1 to 5 that reflects the company’s service. Written comments or additional details would be appreciated.

1. How would you rate the company's timeliness to perform service? (Do they adhere to the established schedule)?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Excellent) Comments:

2. How frequently does the company not show up at all for pickups/deliveries?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never) Comments:______________________________________________________________

ATTACHMENT 1

3. If a scheduled pickup was missed, did they notify you in advance and/or reschedule?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:_______________________________________________________________

4. Does the driver provide quality service, courteous, goods properly loaded and secured, vehicle temperature at desired level?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always) Comments:_____________________________________________________________

5. How often are goods damaged?

1 (Always) 2 (Often) 3 (Sometimes) 4 (Rarely) 5 (Never)

Comments:______________________________________________________________

6. Is the contractor responsive regarding any problems with invoicing/billing? Are invoices easy to read and accurate?

1 (Never) 2 (Rarely) 3 (Sometimes) 4 (Often) 5 (Always)

Comments:______________________________________________________________

7. Would you hire this company again for similar work?

1 (Definitely Not) 2 (Doubtful) 3 (Maybe) 4 (Probably Yes) 5 (Definitely Yes)

Comments:_________________________________________________________________

Thank you very much for helping us by filling out this survey!

Return Survey to: David Shingleton, Defense Commissary Agency, Fort Lee, VA

(804) 734-8000, ext 86530 Email: david.shingleton@deca.mil mailto:david.shingleton@deca.mil