Attachment_2-_Quality_Assurance_Surveillance_Plan.docx

NOTE: This must be included for ALL services contracts, to include task orders issued against existing IDIQs or GSA schedules

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

1. Contract or Task Order Title : Video Teleconference (VTC) and Audio Visual (A/V) Maintenance

2. Work Requirements:

· Task 1 – Conduct Site Survey

· Task 2 – Remedial Repairs

· Task 3 – Software Upgrades

· Task 4 – System Enhancements

3. Primary Method of Surveillance: There will be 100% on all tasks.

· 100 Percent Inspection. This is usually only the most appropriate method for infrequent tasks or tasks with stringent performance requirements, e.g., where safety or health is a concern. With this method, performance is inspected/evaluated at each occurrence. One hundred percent inspection is too expensive to be used in most cases.

· Random Sampling. This is usually the most appropriate method for recurring tasks. With random sampling, services are sampled to determine if the level of performance is acceptable. Random sampling works best when the number of instances of the services being performed is very large and a statistically valid sample can be obtained. Computer programs may be available to assist in establishing sampling procedures.

· Periodic Inspection: These services are monitored weekly, monthly, quarterly, semiannually, annually, etc. Periodic types of activities are perfect for periodic inspection because not only are they infrequent, but there is normally a predetermined, specified time frame within which the tasks must be accomplished. Therefore, you know exactly when to conduct the evaluations. Periodic inspections automatically become 100 percent evaluations or "100 percent checks." Inspections should be divided and scheduled by frequency: annual, semiannual, quarterly, monthly, weekly and as required. Sometimes services are required for which the time or frequency cannot be predicted, such as accident investigations, one-time special tasking by higher headquarters, etc. These would be labeled "as required inspections." Others are known and predictable such as the quarterly status report or the monthly travel report currently included in some DISA service contracts.

· Customer Input. Although usually not a primary method, this is a valuable supplement to more systematic methods. For example, in a case where random sampling indicates unsatisfactory service, customer complaints can be used as substantiating evidence. In certain situations where customers can be relied upon to complain consistently when the quality of performance is poor, e.g., dining facilities, building services, customer surveys and customer complaints may be a primary surveillance method, and customer satisfaction an appropriate performance standard. In all cases, complaints should be documented, preferably on a standard form.

4. Scope of Performance: The scope of this requirement is for the contractor to provide on-site technical assistance in support of approximately 8 sites for VTC and A/V maintenance from the date of contract award through December 2015 and four (4) one-year option periods. This contract establishes the requirement for complete field service maintenance of a Government-owned fully functional VTC and A/V system located at DISA Europe, Patch Barracks, Stuttgart, Germany.

5. Performance Standards:

6. Mandatory or regulatory compliance items:

The contractor will provide initial proof of compliance with regulatory and compliance items contained in the contract. The Contracting Officer's Representative (COR) and the Contracting Officer (KO) will evaluate the initial submission and will conduct ad hoc reviews of the contractor's compliance throughout the remainder of the contract. The contractor will monitor compliance as required by FAR 52.222-50, Combating Trafficking in Persons, and report any issues to the KO.

7. Acceptable Quality Level (AQL):

The AQL for this project is 100% due to the critical support provided by mainframe operations.

8. Evaluation Method:

The COR will document the time of verbal notification to the contractor. The COR will document the official time and date of notification. The COR will review the actual maintenance performance and otherwise verify and validate contractor performance. The COR will confirm the date and time of problem resolution in the record.

9. Incentives (Positive and/or Negative): N/A Enclosure 6, Page 1 of 2 Pages 17Jul2013/Version 2

Enclosure 6, QASP Page 1 of 2 Pages v4/10 Feb 15