AMD 0001 Questions and Answers.pdf

RFP Questions

Question No. Document Page No. Paragraph No. Section No. Question/Comment Response 1 What is the current incumbent contractor name? Opportunities and Resources, Inc.

2 What is the current contract number? Contract# N62478-21-D-2402 Contract issued by NAVFAC Hawaii

3 What is the current contract value? (annual and/or total value) Current contract covers other agencies' requirements. This requirement is just for DISA Pacific and requirements have changed from the current contract; therefore, information is irrelevant.

4 If you are unable to provide the current contract amount, what is the current budget your agency has for this project? We do not disclose this type of information.

5 What is the current staffing level (number of personnel or FTEs supporting the requirement?

The Government does not prescribe staffing levels or FTE requirements. Offerors are responsible for determining the number of personnel necessary to successfully perform all requirements identified in the solicitation.

6 Are there any available historical workload information not already included in the solicitation?

No additional historical workload information is available beyond what is included in the solicitation. (Reference: PWS Section 3)

7 What is the frequency of services? See solicitation document HC101926R0002 pages 41-45. PWS Performance Requirements Sections 6.1, 6.2, 6.3, and 6.4.

8 What is the number of custodians required? See answer to Question #5.

9 What is the time frame to clean? Between hours? See solicitation document HC101926R0002 page 44.

10 Is this a DVBE only set aside solicitation? 100% small business set-aside

11 Is there a mandatory walk through? A site visit was conducted on 10 June 2026. Refer to solicitation amendments and notices issued by DITCO for site visit requirements. Site visit was not mandatory.

Who is responsible for providing cleaning supplies, equipment, trash liners, restroom paper products, and hand soap? Is there a government-furnished list or must the contractor supply everything?

The contractor shall provide all cleaning supplies, equipment, restroom consumables, and associated materials necessary to perform the required services, including toilet tissue, paper towels, hand soap, sanitary seat covers, trash liners, cleaning chemicals, cleaning equipment, and personal protective equipment.

Reference: PWS Sections 5, 6.1.2, 6.1.4, and 6.5.

What are the exact access / badging / escort requirements for contractors? Is DBIDS sufficient, or is a visitor escort always required?

Any SCIF or controlled area restrictions?

Contractor personnel must comply with all installation access and security requirements identified in the solicitation. Access to certain controlled and classified areas may require additional credentials, clearances, or escort requirements.

14 What are the CBA / wage determination requirements or prevailing wage obligations on this contract?

This requirement is subject to the Service Contract Labor Standards (SCLS). The applicable Department of Labor (DOL) Wage Determination is WD 2015-5689, Rev 28, which is included in the solicitation attachment titled "HC101926R0002", Pages 51 - 63.

15 Are there authorized working hours for schedule? for example Monday - Friday 8am-5pm? and are federal holidays off? See answer to Question #9 for working hours. See PWS Section 10 regarding federal holidays.

16 RFP Attachment - Floor Plan 2nd Floor 1 N/A N/A What is the square footage of the second floor?

Offerors shall utilize the square footage information provided within the solicitation attachments and floor plans to develop their proposals. The estimated custodial service area under this contract is approximately 70,653 square feet.

Reference: PWS Section 5.

17 B77 Floor Plans N/A N/A N/A or Scope of Work?

Please clarify whether the contract scope includes 54,300 SF or

101,249 SF.

The estimated square footage to be serviced under this contract is approximately 70,653 square feet. The larger square footage shown on the floor plans includes areas that are not part of the custodial contract scope. Reference: PWS Section 5.

18 B77 Floor Plans N/A N/A N/A Please confirm total square footage of cleaning space. The map highlights 101K square feet, however, does that include both the 1st and 2nd floors?

See answer to Question #17.

19 B77 Floor Plans / HC101926R0002 N/A N/A Scope of Work Please clarify the total square footage included in the contract scope. See answer to Question #17.

20 HC101926R0002 N/A N/A Renovations Please clarify whether the planned restroom & kitchen renovation will impact the custodial scope, access, or cleaning requirements.

The solicitation reflects the Government's current custodial requirements. Any future changes affecting contract performance will be coordinated through the COR in accordance with contract procedures.

21 HC101926R0002 N/A N/A Consumables Please clarify whether the contractor or Government will furnish toilet tissue, paper towels, hand soap, and trash liners. See answer to Question #12.

22 HC101926R0002 N/A N/A Raised Floor Tiles Does the custodial scope require removal of raised floor tiles and cleaning beneath raised flooring? If yes, please identify applicable areas and frequency.

No. The PWS specifically states that contractors shall not sweep or mop access floor (electrostatic flooring/computer room) surfaces. Removal of raised floor tiles and cleaning beneath the flooring is not required. Reference: PWS Section 6.1.3.1.

23 HC101926R0002 48 1 11.3.2

Would the government advise if a current non-hold of a Secret Facility Clearance (FCL) would qualify given the clearance is required upon contract start?

In accordance with the solicitation instructions and DD254, offerors must posess interim or final Secret Facility Clearance (FCL) at contract start date. The offeror shall also submit a filled and signed DD254 with the proposals. See SAM.gov solicitation attachment "DD254 Custodial Services."

24 HC101926R0002 48 1 11.3.2 If so, what is the average length of time needed to receive a FCL? Contact the Defense Counterintelligence and Security Agency (DCSA) regarding faciltiy clearance information.

25 HC101926R0002 48 1 11.3.2 If not, how is the government ensuring this solication is fully open to competion? The solicitation is open to all small businesses possessing the capabilities and certifications required by the solicitation.

26 HC101926R0002 64 1 v. A. Volume I What is mandatory to be included in the Technical response given the low page limit?

Using MS Word or PDF with 1" margins using font no smaller than an 11-point Arial, Times New Roman or Courier New for all text including text contained in a table, provide as specifically as possible the actual methodology you would use for accomplishing/satisfying the factor. Do not copy and paste verbiage from the PWS because that does not demonstrate that you understand the performance requirements.

In the Technical/Management volume, address your proposed approach to meeting the minimum performance or capability requirements of all aspects of the PWS, as well as any risks in your proposed approach in terms of technical/performance, price, and/or schedule. Address any technical/management risk by identifying those aspects of the proposal you consider to have the potential for disruption of schedule, increased cost, poor performance, the need for increased Government oversight, and/or the likelihood of unsuccessful contract performance. Describe the impact of each identified risk in terms of its potential to interfere with or prevent the successful accomplishment of other contract requirements (e.g., PWS/SOW or specification requirements). Propose a realistic "work around" or risk mitigation for identified risks that will eliminate or reduce risk to an acceptable level. Identify any new risks introduced by such risk mitigation.

27 HC101926R0002 64 0 0 Are there any experience or past performance requirements? You are not required to submit past performance information with your proposal.

28 HC101926R0002 3-19 N/A CLIN 0001-0004 Please provide the PWS dated 11 May 2026 referenced throughout the solicitation. See solicitation document HC101926R0002 pages 39 to 50.

29 QASP 2 5 Task 6.1 task 1 Regarding cleaning kitchen surfaces: What is the responsibiltiy for contractor when tenant leaves dishes or other food materials on kitchen surfaces?

The contractor shall clean accessible surfaces but shall refrain from handling personal items such as lunch bags, food, dishes, or other occupant-owned property. Reference: PWS Section 6.1.4.

30 QASP 2 5 Task 6.1 task 1

For carpet vacuuming in office spaces with cubicles as well as several conference rooms, there is a great deal of stacked up materials (old screen monitors, boxes, etc): what is the contractors obligation for cleaning in, around and under those materials placed there by the building occupants?

The contractor shall clean accessible floor surfaces. The contractor is not required to move Government furniture, office equipment, monitors, boxes, or other stored materials. The PWS only requires moving chairs, trash receptacles, and easily moveable items. Reference: PWS Section 6.1.3.1 and 6.1.3.2.

31 QASP 2 5 Task 6.1 task 1 For vacuuming offices with cubicles: what is the contractors responsibility for under desk areas which are largely cluttered with wires and IT equipment?

The contractor shall clean accessible areas without disturbing Government equipment, cabling, or workstation configurations.

Reference: PWS Sections 6.1.3.2 and 6.2.1.

32 HC101926R0002 45 7 6.3 Task 3

The SOW indicates a monthly deeper cleaning for spaces above 7 ft.

There were several office spaces with ceiling HVAC vents that have substantial discoloration on the ceiling panels. Can you delineate the cleaning for monthly as it applies specifically to drop ceiling panels?

Monthly high dusting applies to vents, ceiling corners, and air conditioning ceiling vents. Cleaning, repair, replacement, or restoration of stained ceiling tiles is not required under this contract. Reference: PWS Section 6.3.3.

33 HC101926R0002 45 7 6.2 Task 2

Regarding cleaning partitions which make up office cubicles, which portions of the partitions are included and what is the contractor responsibillty for occupant emplaced desk items, wall coverings, decorations, desktop computer equipment or remaining paperwork

The contractor shall clean accessible partition surfaces. The contractor shall not move, handle, or disturb occupant paperwork, decorations, personal property, computers, printers, or other office equipment. Reference: PWS Section 6.2.3.

34 HC101926R0002 42 6.1.3.2 6.1.3.2

For carpet vacuuming in office spaces with cubicles as well as several conference rooms, there is a great deal of stacked up materials (old screen monitors, boxes, etc): what is the contractors obligation for cleaning in, around and under those materials, as well as under desk wire jumbles placed there by the building occupants?

See answer to Question #30.

35 HC101926R0002 45 7 6.1 Task 1

Requirement is restrooms are free of odors: Of all the bathrooms inspected (5 or 6) only the restrooms in the Command Suite hallway “smelled” clean and several of the lower floor restrooms had a strong bad odor. Is there a known ventilation or septic/sewer airflow back up into these spaces?

The Government is not aware of any systemic ventilation or sewer issues affecting restroom facilities. The contractor shall perform services necessary to meet the performance standards identified in the PWS. Reference: PWS Section 7.

36 HC101926R0002 45 7 6.2 Task 2 Weekly cleaning requires surfaces below 7' free of dust and buildup.

Does the dusting requirement include office equipment? Specifically, printers, copiers, shredders, etc?

No. The PWS states that the contractor shall not dust computers, business machines, and equipment of similar nature.

Reference: PWS Section 6.2.1.

37 HC101926R0002 43/67 6.4.1

The RFP recommends a Mohawk Truck Mount System for cleaning the carpet, the logistics and lay out of the building does not appear feasible for this type of system. Would bonnet and extractor systems be allowed?

Equivalent carpet-cleaning methods may be utilized provided they achieve the required performance standards and comply with manufacturer recommendations for the installed carpet system. Reference: PWS Section 6.4.1.

38 HC101926R0002 40/67 4 Performance Work Statement

This paragraphs states that DISA/PAC building 77 is approximately 54,300 SQ. FT. But, the blue print of the first floor gives a total SQ. Ft.

Of 101,249. Do we not clean some areas that are on the building diagrams?

See answer to Question #17.

39 HC101926R0002 If a supervisor needs to get a hold of an employee on site, what forms of commuication are we allowed?

Contractor personnel shall comply with all facility security requirements. Approved communication methods must be consistent with installation access, security, and operational requirements. Reference: PWS Sections 11.6.1 and 11.6.2.

40 HC101926R0002 44/67 11.1

Will DISA sponsor the awarded contractor in order obtain the security clearances required for the contract? And if so how long will this process take place? What is the typical time period for an employee to obtain Top Secret Clearnace.

See answers to Questions #23 and 24.