Past_Performance_Template.pdf
PDF 22 KB Posted
- Attached to
- Enterprise Architecture (EACOE) Quick Start Federal contract opportunity
- Solicitation number
- HB0001-18-R-0003
- Issued by
- Department of Defense Cyber Command
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Past_Performance_Template
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Text version
Past Performance Template
Agency Name
Agency POC Name
Agency POC Phone
Agency POC email
ServiceNow Features implemented: List each feature implemented and duration to implement
ServiceNow Workflow
Application(s): list total number of applications built using workflow feature
Percent of Implementation built using Out of the Box features
What application languages were used for any custom development
First 90 days of production Use, report on number and severity1 of problems reported.
Severity 1: XXX
Severity 2: XXX
Severity 3: XXX
Severity 4: XXX
Security Networks Implemented:
list each network: Unclassified, Secret, Top Secret
Other information required:
Challenges encountered during implementation and resolution
Process improvements identified during implementation and implemented
1 Problem Severity attributes:
Severity 1: system is unusable by users
Severity 2: system is severely degraded, workarounds exist
Severity 3: system not working as designed, but minor operational impact
Severity 4: system working as designed, operational or usability enhancements
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