Draft PWS_ DHRA Microlearning Modules_Final.pdf

Defense Human Resources Activity Office of the Comptroller Micro-Learning Modules

Draft PWS

1. Scope of Work

The contractor shall design, develop, and deliver customized video-based microlearning training modules for the Defense of Human Resources Activity (DHRA). The videos will enable DHRA program-specific offices to clearly educate small businesses on their processes, requirements, contracting vehicles utilized and points of engagement.

The contractor shall provide end-to-end development services, including instructional design, media production, project management, and quality assurance, to produce Section 508-compliant microlearning content.

2. Background

DHRA Office of Small Business Programs (OSBP) is committed to promoting and facilitating opportunities for small businesses to add value, innovation and efficiency to our diverse efforts in support of the warfighter. With this mission in mind DHRA OSBP requires scalable, high-quality micro-learning solution to support workforce training across the nation on “How to Do Business with DHRA”. The aim is to utilize these micro-learning modules to help support DHRA’s mission and goals by streamlining information directly to the small business community at any time. While meeting federal accessibility standards and internal review requirements, these training products must be straight forward, visually engaging, and able to clearly display supporting information vital to DHRA’s mission.

3. Requirements

3.1 Micro-learning Module Video Development

The contractor shall develop up to five (5) short videos under this effort.

Each video shall:

• Be approximately five (5) to fifteen (15) minutes in duration

• Be learner-focused and cognitively engaging

• Incorporate video-based engagement strategies designed to sustain attention and reinforce learning, which may include:

o Visual storytelling using real-world examples and scenario walkthroughs o Purposeful text, animation, and graphics to highlight key ideas and processes o Logical progression of topics, transitional sequences, and visual emphasis to support key concepts

• Be compliant with Section 508 accessibility requirements

• Be customized to the requirements of the designated DHRA OSBP positively reflecting each DHRA Center Office

3.2 Instructional Design and Scriptwriting

The contractor shall:

• Conduct instructional design analysis based on the government-provided source material

• Develop learning objectives aligned with DHRA requirements

• Produce detailed scripts and storyboards that outline narration, visuals, and on-screen text for government review and approval

3.3 Media Production

The contractor shall provide full media production services, including:

• Professional video production and editing

• Voiceover narration synchronized with on-screen visuals

• Custom graphics, animations, and stylized visual treatments

3.4 Project Management

The contractor shall provide project management support, including:

• Development and maintenance of a project schedule

• Coordination with Government stakeholders

• Management of review cycles and revisions

• Monthly reporting on progress and other contract deliverables

3.5 Accessibility and Compliance

The contractor shall ensure that all deliverables comply with:

• Section 508 of the Rehabilitation Act

• Applicable DOD accessibility standards

This includes, but is not limited to, captions, transcripts, and accessible navigation.

Audio descriptions shall be provided when required based on visual-only instructional content that conveys meaning not available through narration.

3.6 Delivery Format and Hosting

The contractor shall design and deliver short videos that may be hosted on a Government website prior to LMS availability and later migrated to an LMS without requiring redevelopment of instructional content.

Deliverables shall:

• Be developed using industry-standard authoring and video production tools (e.g., Articulate Storyline, Camtasia, or Adobe Creative Suite)

• Be deliverable as MP4 video files suitable for web-based hosting

• Include closed captions and downloadable transcripts provided as separate, accessible files

• Function as standalone learning assets and shall not rely on LMS-specific features such as completion tracking, graded assessments, or LMS navigation controls

• Be authored using neutral instructional language and structure to allow future LMS deployment (e.g., SCORM or other formats), if required by the Government at a later date

LMS configuration, SCORM packaging, or learner tracking is not required under this effort.

3.7 Technical Specifications and Deliverables

Final video deliverables shall meet the following minimum technical specifications:

• Resolution: 1920 × 1080 (Full HD)

• Format: MP4, optimized for web and LMS playback

• Audio: Clear, professional-quality narration and sound, balanced for voice intelligibility o Any use of AI-generated audio must be disclosed to the Government in advance o The specific voice(s) proposed must be submitted for review and be approved by the Contracting Officer Representative (COR) prior to final production o Narration must meet Government-approved standards for audio quality, clarity, intelligibility, pacing, and pronunciation appropriate for professional training content

• Accessibility deliverables shall include:

o Closed caption files (e.g., VTT or SRT) o Accessible transcripts provided as separate files

• Upon final Government acceptance, the contractor shall deliver:

o Final published video files o All associated accessibility files o Source files used to produce the videos (e.g., Storyline project files, Camtasia project files, or Adobe source files), suitable for Government archival and future updates

• The contractor is not required to provide ongoing maintenance or updates to delivered source files unless separately authorized in writing by the COR.

4.0 Place of Performance

All work under this contract shall be performed at the contractor’s location. On-site performance at the Government facilities must be approved in writing by the COR

5.0 Key Personnel

The contractor shall provide qualified key personnel to successfully perform the requirements of this PWS. At a minimum, the contractor shall provide the following key personnel roles. Key personnel identified at the time of award may not be replaced without prior written approval by the COR.

5.1 Project Manager (PM)

The contractor shall provide a Project Manager responsible for overall planning, execution, coordination, and delivery of all training products under this effort.

The Project Manager shall:

• Possess a master’s degree from an accredited institution in instructional design, adult education or a related field.

• Demonstrate a minimum of fifteen (15) years of experience managing training and instructional development projects

• Serve as the primary point of contact with the Government

• Ensure schedules, quality standards, and performance requirements are met

5.2 Instructional Systems Designer (ISD)

The contractor shall provide an Instructional Systems Designer responsible for instructional design strategy, content structure, and learning effectiveness of all microlearning modules.

The Instructional Systems Designer shall:

• Demonstrate a minimum of ten (10) years of experience in instructional design

• Apply established instructional design methodologies appropriate for adult learning and microlearning formats

• Develop learning objectives, scripts, and storyboards aligned with Government requirements

5.3 Quality Assurance (QA) Reviewer

The contractor shall provide a Quality Assurance Reviewer responsible for reviewing deliverables for accuracy, quality, and compliance prior to submission to the Government.

The Quality Assurance Reviewer shall:

• Hold a current Trusted Tester certification(s)

• Verify Section 508 accessibility compliance of all training deliverables

• Document and resolve accessibility and quality issues prior to Government review

6.0 Government-Furnished Information (GFI)

The Government shall provide source materials, subject matter expert (SME) input, and program-specific guidance necessary for development of the micro-learning module videos.

The contractor shall not be responsible for validating the accuracy of Government-furnished content but shall identify gaps, inconsistencies, or clarification needs during instructional design analysis.

7.0 Contractor Qualifications

• Federal Training Experience: The contractor shall demonstrate successful completion of instructional design and training development efforts for no fewer than five (5) federal agencies, including at least two (2) DoD or DHS components, within the past five years.

• Certified Section 508 +Web Content Accessibility Guidelines (WCAG) 2.1: The contractor shall demonstrate organizational experience delivering multiple Section 508 and WCAG 2.1-compliant digital training products, including interactive video-based learning, validated by certified accessibility professionals.

• Quality Assurance Evaluation Experience: The contractor shall maintain in-house quality assurance personnel with experience conducting formal training evaluations for federal or DoD learning programs, including use of structured QA evaluation frameworks.

• LMS Administration and Integration Experience: The contractor shall demonstrate experience administering and deploying training products within enterprise Learning Management Systems (LMS) supporting geographically dispersed federal audiences.

• Scale of Delivery: The contractor shall demonstrate prior delivery of training solutions supporting national or multi-state audiences, totaling at least 10,000 learners.

7.0 Contractor Qualifications