DTMO_TA3__RFP_H9821018R0035_31_Aug_2018.pdf

SEE ADDENDUM

(No Collect Calls)

H9821018R0035 31-Aug-2018

b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

11:00 AM 01 Oct 2018

5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

STANDARD FORM 1449 (REV. 2/2012)

Prescribed by GSA – FAR (48 CFR) 53.212

(TYPE OR PRINT)

(SIGNATURE OF CONTRACTING OFFICER)

ADDENDA X ARE

26. TOTAL AWARD AMOUNT (For Gov t. Use Only )

23.

CODE 10. THIS ACQUISITION IS

SUCH ADDRESS IN OFFER

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT

BELOW IS CHECKED

TELEPHONE NO.

H982109. ISSUED BY

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a. UNLESS BLOCK

7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NUMBER

(TYPE OR PRINT)

30b. NAME AND TITLE OF SIGNER 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a.UNITED STATES OF AMERICA

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1. 52.212-4. FAR 52.212-3. 52.212-5 ARE ATTACHED.X

25. ACCOUNTING AND APPROPRIATION DATA

1. REQUISITION NUMBER

20.

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED.

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, AND 30

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

ARE NOT ATTACHED

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

. YOUR OFFER ON SOLICITATION

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN

% FOR:SET ASIDE:UNRESTRICTED OR X

SMALL BUSINESSX

17a.CONTRACTOR/ CODE FACILITY

OFFEROR CODE

DEFENSE HUMAN RESOURCES ACTIVITY

4800 MARK CENTER DRIVE,

SUITE 06J25-01

ALEXANDRIA VA 22350-4000

18a. PAYMENT WILL BE MADE BY CODE

RATED ORDER UNDER

DPAS (15 CFR 700)

13a. THIS CONTRACT IS A

13b. RATING

CODE15. DELIVER TO CODE HQ0140 16. ADMINISTERED BY

12. DISCOUNT TERMS11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

14. METHOD OF SOLICITATION

RFQ IFB RFPX

DEFENSE TRAVEL MANAGEMENT OFFICE (DTMO)

NAME TBD

4800 MARK CENTER DR, SUITE 04J25

ALEXANDRIA VA 22350

TEL: FAX:

FAX:

TEL: SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

8(A)

HUBZONE SMALL

BUSINESS

SIZE STANDARD:

$20,500,000

NAICS:

561510

X

OFFER DATED

29. AWARD OF CONTRACT: REF.

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

EMAIL:

TEL:

31c. DATE SIGNED

SEE SCHEDULE

SCHEDULE OF SUPPLIES/ SERVICESITEM NO. QUANTITY UNIT UNIT PRICE AMOUNT

24.22.21.19.

WOMEN-OWNED SMALL BUSINESS (WOSB)

ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

32g. E-MAIL OF AUTHORIZED GOVERNMENT REPRESENTATIVE

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

(CONTINUED)

PAGE 2 OF105

ACCEPTED, AND CONFORMS TO THE CONTRACT, EXCEPT AS NOTED: ______________________________________________________

32a. QUANTITY IN COLUMN 21 HAS BEEN

RECEIVED INSPECTED

32b. SIGNATURE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32c. DATE 32d. PRINTED NAME AND TITLE OF AUTHORIZED GOVERNMENT

REPRESENTATIVE

32e. MAILING ADDRESS OF AUTHORIZED GOVERNMENT REPRESENTATIVE 32f . TELEPHONE NUMBER OF AUTHORIZED GOVERNMENT REPRESENTATIVE

37. CHECK NUMBER

FINALPARTIALCOMPLETE

36. PAYMENT35. AMOUNT VERIFIED

CORRECT FOR

34. VOUCHER NUMBER

FINAL

33. SHIP NUMBER

PARTIAL

38. S/R ACCOUNT NUMBER 39. S/R VOUCHER NUMBER 40. PAID BY

41a. I CERTIFY THIS ACCOUNT IS CORRECT AND PROPER FOR PAYMENT

41b. SIGNATURE AND TITLE OF CERTIFYING OFFICER 41c. DATE

42a. RECEIVED BY (Print)

42b. RECEIVED AT (Location)

42c. DATE REC'D (YY/MM/DD) 42d. TOTAL CONTAINERS

STANDARD FORM 1449 (REV. 2/2012) BACK

Prescribed by GSA – FAR (48 CFR) 53.212

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDITION IS NOT USABLE

SEE SCHEDULE

20.

SCHEDULE OF SUPPLIES/ SERVICES

21.

QUANTITY UNIT

22. 23.

UNIT PRICE

24.

AMOUNT

19.

ITEM NO.

H9821018R0035

Section SF 1449 - CONTINUATION SHEET

ITEM NO SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

0001 12 Months DTS/OBT Transactions

FFP

Estimated at 184,104 per year.

Estimated at 15,342 average per month.

Provide "UNIT PRICE" RATE (i.e. rate per tranaction) and follow pricing instructions.

FOB: Destination

NET AMT

0002 12 Months TMC Assist Transactions

FFP

Estimated at 333,324 per year.

Estimated at 27,777 average per month.

0003 12 Months TMC Assist Non-Air/Non-Rail Transactions

FFP

Estimated at 34,884 per year.

Estimated at 2,907 average per month.

0004 12 Months Bus - Individual Reservation

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

0005 12 Months Bus - Other Arrangements

FFP

Estimated at 192 per year.

Estimated at 16 average per month.

0006 12 Months Human Remains

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

0007 12 Months Military Working Dogs

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

0008 12 Months AMC Patriot Express

FFP

Estimated at 12,288 per year.

Estimated at 1,024 average per month.

0009 12 Months

LICWO

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

0010 12 Months Pet Travel

FFP

****ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

1001 12 Months DTS/OBT Transactions

FFP

Estimated at 184,104 per year.

Estimated at 15,342 average per month.

1002 12 Months TMC Assist Transactions

FFP

Estimated at 333,324 per year.

Estimated at 27,777 average per month.

1003 12 Months TMC Assist Non-Air/Non-Rail Transactions

FFP

Estimated at 34,884 per year.

Estimated at 2,907 average per month.

1004 12 Months Bus - Individual Reservation

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

1005 12 Months Bus - Other Arrangements

FFP

Estimated at 192 per year.

Estimated at 16 average per month.

1006 12 Months Human Remains

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

1007 12 Months Military Working Dogs

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

1008 12 Months AMC Patriot Express

FFP

Estimated at 12,288 per year.

Estimated at 1,024 average per month.

1009 12 Months

LICWO

FFP

****ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

1010 12 Months Pet Travel

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

2001 12 Months DTS/OBT Transactions

FFP

Estimated at 184,104 per year.

Estimated at 15,342 average per month.

2002 12 Months TMC Assist Transactions

FFP

Estimated at 333,324 per year.

Estimated at 27,777 average per month.

2003 12 Months TMC Assist Non-Air/Non-Rail Transactions

FFP

Estimated at 34,884 per year.

Estimated at 2,907 average per month.

2004 12 Months Bus - Individual Reservation

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

2005 12 Months Bus - Other Arrangements

FFP

Estimated at 192 per year.

Estimated at 16 average per month.

2006 12 Months Human Remains

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

2007 12 Months Military Working Dogs

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

2008 12 Months AMC Patriot Express

FFP

Estimated at 12,288 per year.

Estimated at 1,024 average per month.

2009 12 Months

LICWO

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

2010 12 Months Pet Travel

FFP

****ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

3001 12 Months DTS/OBT Transactions

FFP

Estimated at 184,104 per year.

Estimated at 15,342 average per month.

3002 12 Months TMC Assist Transactions

FFP

Estimated at 333,324 per year.

Estimated at 27,777 average per month.

3003 12 Months TMC Assist Non-Air/Non-Rail Transactions

FFP

Estimated at 34,884 per year.

Estimated at 2,907 average per month.

3004 12 Months Bus - Individual Reservation

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

3005 12 Months Bus - Other Arrangements

FFP

Estimated at 192 per year.

Estimated at 16 average per month.

3006 12 Months Human Remains

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

3007 12 Months Military Working Dogs

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

3008 12 Months AMC Patriot Express

FFP

Estimated at 12,288 per year.

Estimated at 1,024 average per month.

3009 12 Months

LICWO

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

3010 12 Months Pet Travel

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

4001 12 Months DTS/OBT Transactions

FFP

Estimated at 184,104 per year.

Estimated at 15,342 average per month.

4002 12 Months TMC Assist Transactions

FFP

Estimated at 333,324 per year.

Estimated at 27,777 average per month.

4003 12 Months TMC Assist Non-Air/Non-Rail Transactions

FFP

Estimated at 34,884 per year.

Estimated at 2,907 average per month.

4004 12 Months Bus - Individual Reservation

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

4005 12 Months Bus - Other Arrangements

FFP

Estimated at 192 per year.

Estimated at 16 average per month.

4006 12 Months Human Remains

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

4007 12 Months Military Working Dogs

FFP

Estimated at 84 per year.

Estimated at 7 average per month.

4008 12 Months AMC Patriot Express

FFP

Estimated at 12,288 per year.

Estimated at 1,024 average per month.

4009 12 Months

LICWO

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

4010 12 Months Pet Travel

FFP

***ANCILLARY SERVICE***

--THESE FEES ARE PAID BY THE TRAVELER---

Estimated at 432 per year.

Estimated at 36 average per month.

DELIVERY INFORMATION

CLIN DELIVERY DATE QUANTITY SHIP TO ADDRESS DODAAC /

CAGE

0001 POP 30-JAN-2019 TO

29-JAN-2020

N/A DEFENSE TRAVEL MANAGEMENT

OFFICE (DTMO)

NAME TBD

4800 MARK CENTER DR, SUITE 04J25

ALEXANDRIA VA 22350

HQ0140

0002 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0003 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0004 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0005 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0006 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0007 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0008 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0009 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

0010 POP 30-JAN-2019 TO

N/A (SAME AS PREVIOUS LOCATION)

1001 POP 30-JAN-2020 TO

29-JAN-2021

N/A (SAME AS PREVIOUS LOCATION)

1002 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1003 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1004 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1005 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1006 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1007 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1008 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1009 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

1010 POP 30-JAN-2020 TO

N/A (SAME AS PREVIOUS LOCATION)

2001 POP 30-JAN-2021 TO

29-JAN-2022

N/A (SAME AS PREVIOUS LOCATION)

2002 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2003 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2004 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2005 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2006 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2007 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2008 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2009 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

2010 POP 30-JAN-2021 TO

N/A (SAME AS PREVIOUS LOCATION)

3001 POP 30-JAN-2022 TO

29-JAN-2023

N/A (SAME AS PREVIOUS LOCATION)

3002 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3003 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3004 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3005 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3006 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3007 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3008 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3009 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

3010 POP 30-JAN-2022 TO

N/A (SAME AS PREVIOUS LOCATION)

4001 POP 30-JAN-2023 TO

29-JAN-2024

N/A (SAME AS PREVIOUS LOCATION)

4002 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4003 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4004 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4005 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4006 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4007 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4008 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4009 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

4010 POP 30-JAN-2023 TO

N/A (SAME AS PREVIOUS LOCATION)

ATTACHMENT A

Attachment A

Addendum to FAR 52.212-1

Instructions to Offerors -- Commercial Items (Jan 2017)

1.0 General Instructions for Request for Proposal (RFP)

(a) The Offeror’s proposal must include all data and information requested by this Instruction to Offerors (ITO) and must be submitted in accordance with these instructions. The Offeror shall be compliant with the requirements as stated in the Performance Work Statement (PWS).

(b) The proposal shall be clear, concise, and shall include sufficient detail for effective evaluation and for substantiating the validity of stated claims. The proposal should not simply rephrase/parrot or restate the

Government’s requirements but rather shall provide convincing rationale and approach to address how the Offeror intends to meet these requirements. Offerors shall assume that the Government has no prior knowledge of their facilities and experience. Offerors shall also assume the Government will base its evaluation on the information presented in the Offeror's proposal.

(c) NOTICE: This acquisition will be a Firm-Fixed Price Contract using NAICS code 561510 (Travel Agencies) and advertised as a 100% small business set-aside. The period of performance is 12-months from date of award with four 12-month option periods.

(1) The Government reserves the right to select one of two pricing models; Point of Sale (POS) or

Management Service Fee (MSF).

(2) Special Instructions regarding POS and MSF:

a) Offerors that submit a proposal against the Solicitation must submit pricing for both Point-of-Sale

(POS) and Management Service Fee (MSF). If an Offeror does not submit pricing for both POS and MSF, that Offeror will be rated “Unacceptable”; and will not be further evaluated.

b) Proposal pricing for POS will be evaluated independently or seperately from MSF. (See below for conditions regarding MSF pricing). This means the Government will not evaluate the POS price proposal and combine it or add it to the MSF price proposal. To explain further, the Government will conduct two price analyses. One price evaluation for POS and one price evaluation for MSF and make an award determination based on the evaluation factors set forth in Attachment B –

Evaluation Criteria of this Solicitation and the availability of funding. (NOTE: MSF evaluation is contingent on the conditions stated below).

c) *The Government will only make an award with MSF if (1) funding is available, and (2) if MSF is the best value to the Government. If the MSF funding is selected, funds will be placed on the contract and invoices will be paid monthly through WAWF. Conversely, if the Government selects POS pricing, funding will not be applied to the contract, and the Special Invoicing

Instructions will apply. For POS, payment will be made by each transaction fee, i.e.; TMC, TMC assist etc.

a. *The Government reserves the right to award POS if it is determined that funding for

MSF will not be available at contract award. Furthermore, once the availability of MSF funding is determined, the Government reserves the right to forego the evaluation of MSF pricing.

b. During the comparative analysis, either MSF or POS will be used, but not both. For example, one offeror’s MSF proposal will not be compared to another offeror’s POS proposal.

c. If it is determined that POS is the best value to the Government, the Government reserves the right to use POS pricing even if funding for MSF is available.

d) The Government WILL NOT make an award that includes both POS and MSF. Therefore, Offerors must price their risk accordingly in reference to the Performance Work

Statement and the evaluation criteria.

(3) If POS is selected, the contract will be Firm-Fixed-Price where the transaction fees are fixed unit prices and charged at point of sale (POS). Contractors will be paid for each POS at the applicable CLIN’s Fixed-

Price Transaction Fee. While the Transaction Fee is fixed and the price will not fluctuate, the actual number of

Transactions is not fixed as the number of travel trips within DoD fluctuates.

a) If POS is selected this will be the pricing structure for the life of the contract after contract award.

(4) Special Invoice Instructions (For POS)

a) If an Individually Billed Account (IBA) is the form of payment for Air/Rail ticket, the transaction fee shall be charged to the IBA, unless otherwise specified by the Government.

b) If a Centrally Billed Account (CBA) is the form of payment for Air/Rail ticket, the transaction fee shall be charged to the CBA, unless otherwise specified by the Government.

c) If a Government Transportation Request (GTR)/Local Payment of Airline Tickets (LOPA) are the form of payment for an air/rail ticket, the transaction fee shall be charged to the GTR/LOPA, unless otherwise specified by the Government.

d) If a GTR is the form of payment for an air/rail ticket, the transaction fee shall be charged to the

GTR unless otherwise specified by the Government.

e) For air/rail transaction, the Contractor shall not charge a fee for cancellations made prior to issuance of tickets.

f) The transaction fee for non-air/rail transactions shall be charged to the same form of payment used to reserve the arrangements.

(5) If MSF is selected, the contract will be Firm-Fixed-Price with monthly invoicing at fixed unit prices and charged via the instructions in (5)(a) below.

a) Payment will made through the Wide Area Workflow (WAWF) application in accordance with

DFARS clause 252.232-7006, Wide Area Workflow Payment Instructions. IF MSF IS

SELECTED, DFARS CLAUSE 252.232-7006 WILL BE INCORPORATED IN FULL TEXT

UPON AWARD.

b) If MSF is selected this will be the pricing structure for the life of the contract after contract award.

(d) This is an all-or-none requirement. Incomplete proposals will be deemed unresponsive and will not be further evaluated. The Offeror agrees to hold the prices in its offer, firm, for 120 calendar days from the date specified for receipt of offers, unless another time is specified in an amendment to the RFP.

(e) The Government will retain one copy of all unsuccessful proposals, in accordance with FAR Section

4.805 (Government Contract Files).

(f) Offerors are advised that the requirements of FAR Subpart 22.10 -- Service Contract Labor Standards apply. Wage Determination information regarding the counties for each site being serviced can be found in the section titled “Wage Determination Locations” found in Attachment 9 of this solicitation.

(g) Attachment 3, Workload Data contains the best available historical information from FY 2016 for each of the locations within TA-3. This data is provided for informational purposes, and represents the most current and best available data at the time of solicitation issuance. However, Offerors are cautioned that travel requirements throughout DoD fluctuate, and as such, the FY 2016 historical data may not be a reliable predictor of future actual requirements. The contractor shall reflect the risk of fluctuations in DoD’s Travel requirements in its fixed-price transaction fees.

(h) Additional Notes to Offerors:

Absent an out of scope change to this contract, transaction fees are fixed-price and will not be adjusted if actual quantities of transactions vary from the estimated quantities provided in the pricing spreadsheets. As such, offerors must price this risk accordingly. Offerors are cautioned that its fixed-price must account for the risk of emergency and surge requirements as described in the Performance Work Statement (PWS) at section 4. Any post award contract disputes will be processed in accordance with contract clause 52.212-4, “Contract Terms and Conditions –

Commercial Items,” which incorporates the Disputes clause, FAR 52.233-1, at paragraph (d). In addition, the solicitation contains clause 252.243-7002, “Requests for Equitable Adjustment,” which provides the procedures for submitting requests for equitable adjustment. Submission of a request for an equitable price adjustment does not guarantee that such a request will be granted by the

Contracting Officer. Offerors should assess this risk, and use their own business judgment in determining which Global Distribution System (GDS) terminals to use in support of the

Government’s requirements.

1.1 General Information

1.1.1 Communication with the Government

Offerors may email written questions requesting clarification of the RFP to the Contracting Officer, Darryl Barnes and the Contract Specialist, George Tamayo at: darryl.d.barnes4.civ@mail.mil and george.s.tamayo.civ@mail.mil respectively. No information concerning this RFP or requests for clarification will be provided in response to telephone calls. Questions will be received up to 11:00 a.m. Eastern on 7 September 2018. Questions received after this time and date will not be answered.

1.1.2 Proposal Submissions

OFFERORS SHOULD NOTE THE FOLLOWING IMPORTANT INFORMATION REGARDING

PROPOSAL SUBMISSION:

(a) SAM: Any Offeror that submits a proposal in response to this solicitation must be registered in the System for

Award Management (SAM), in accordance with FAR Clauses 52.204-7, 52.232-33 and DFARS Clause 252.204-

7004 Alt A prior to award. IF AN OFFER IS NOT REGISTERED IN SAM BEFORE THE AWARD DATE, THE OFFEROR WILL BE DEEMED UNRESPONSIVE AND WILL NOT BE CONSIDERED FOR AWARD.

Registration information for SAM can be found at: https://sam.gov/portal/SAM/##11.

(b) Proposal submissions in response to this solicitation must be received no later than 11:00 a.m. Eastern on

1 October 2018. No electronic submissions will be accepted. Submit proposals to the mailing address below and mark as follows:

mailto:darryl.d.barnes4.civ@mail.mil mailto:george.s.tamayo.civ@mail.mil https://sam.gov/portal/SAM/

DHRA/PK

Attn: Darryl Barnes and George Tamayo

4800 Mark Center Drive West Tower, Suite 03E25

Alexandria, VA 22350-4000

DTMO SB TA-3 TMC

RFP #: H9821018R0035

The outside of envelopes and/or boxes used for shipment should also be marked as follows:

“FOR OFFICIAL USE ONLY

TO BE OPENED BY ADDRESSEE ONLY

SOURCE SELECTION INFORMATION – SEE FAR 2.101 & 3.104”

NOTE: If hand delivering a proposal, contact the Contract Specialist, George Tamayo, at george.s.tamayo.civ@mail.mil, via email, at least five business days prior to the due date for delivery instructions.

Parking at the Mark Center will not be provided by this office. Offerors are responsible for hand deliveries to the

Mark Center Visitors Control Center.

(c) Proposals shall be submitted in three separate paper volumes as follows:

A. VOLUME I – Business and Pricing Offerors shall submit two (2) hard copies of Volume I, and one electronic copy (on CD) of this volume. DO NOT SUBMIT THUMB DRIVES FOR ANY VOLUMES.

This volume shall include:

i. Offeror Information: Company Name, Address, Point of Contact Information and Phone Number, CAGE code, DUNS Number, Tax Identification Number (TIN), Business Size, and GSA Schedule

Contract Number.

ii. Completed Representations and Certifications of Offeror (FAR Clause 52.212-3 Alt I).

iii. Price Proposal: This section shall include:

For POS pricing, provide (unit price) rate for each transaction type and amount total as described in the POS pricing sheet—Attachment D.

For MSF, pricing information:

a) Offerors shall provide (unit price) rate information for each transaction type and total amount as described in the MSF pricing sheet—Attachment E.

b) Offerors shall also provide a Schedule (CLIN Structure) in Attachment F.

1. Pricing for MSF shall be Firm-Fixed-Price, and include unit price, amount and total amounts, by CLIN as applicable for the Base and all Option periods.

2. Additionally for MSF, offerors shall provide proposed labor categories, hours and fully burdened labor rates for the Base and all Option periods using Microsoft Excel.

Identify any price discounts included in the pricing proposal.

mailto:george.s.tamayo.civ@mail.mil

Evaluation of Option to Extend Services. Evaluation of Options will be conducted in accordance with FAR 52.217-5, Evaluation of Options, to include FAR 52.217-8, Option to

Extend Services. Evaluation of options shall not obligate the Government to exercise any options. The total evaluated price (TEP) will be based on the price for the base period and option periods 1-4, as well as the 6-month option to extend services in accordance with FAR

52.217-8. The Government will evaluate the Option to Extend Services by using half of the proposed price for option period 4 (for POS or MSF as applicable). Offerors are only required to price the base period and option periods 1-4 as noted above. Offerors shall not submit a price for the potential six month extension of services.

B. VOLUME II – Technical: Offerors shall submit one (1) original, four (4) hardcopies, and one (1) electronic copy (on CD) of this volume which shall include, and address items B (i-ii) below. The total page count for this volume shall not exceed 45 single-sided pages, inclusive of any table of contents, appendices, attachments etc. The Government will only review up to the 45 th page of this volume, therefore, any pages beyond 45 will not be evaluated. Margins shall not be less than ½ inch. Font may be

Times New Roman or Arial with not less than eleven pitch.

i. Technical Proposal: This section shall address the Offeror’s technical capability of meeting the requirements of the PWS and Evaluation Factors (Attachment B).

ii. The proposal shall address the following elements: Technical Approach and Methodology, Corporate Experience, Implementation/Transition, and Management Plan. Offerors shall provide approaches to these elements in accordance with the Evaluation Factors (See Attachment B).

C. VOLUME III – Past Performance: Offerors shall submit one (1) original, four (4) hardcopies, and one electronic copy (on CD) of this volume which shall include:

i. Past Performance References: Offerors shall submit no more than three (3) relevant Past

Performance references. All references shall address current projects or those completed within the last five (5) years from the issuance of this RFP by the Offeror as a prime contractor.

ii. For each reference being submitted, complete and include a Past Performance Relevancy

Questionnaire (PPRQ) found at Attachment C. Complete and submit one contract reference per

PPRQ submitted. If an Offeror submits more than one contract reference per PPRQ, the second contract reference will not be reviewed by the Government.

iii. The Government will utilize the references submitted to obtain additional performance information on the Offeror. Past Performance for subcontractors will not be reviewed.

Should the Offeror possess no relevant past performance, a written statement shall be provided by the Offeror so indicating. In this case, the Offeror will not be evaluated favorably or unfavorably on past performance and will be assigned a rating of Unknown Confidence.

The Offeror is reminded that the Government reserves the right to award this effort based on the initial proposal, as received, without discussions.

Offerors may also submit all volumes as described above on one (1) CD versus submitting each volume on a separate CD.

1.2.2 Electronic Reference Documents

All referenced documents for this solicitation are available on the Federal Business Opportunities (FedBizOpps) website at http://www.fedbizopps.gov. Potential Offerors are encouraged to subscribe for real-time e-mail http://www.fedbizopps.gov/ notifications when information has been posted to the website for this solicitation.

1.2.3 Oral Presentations

Oral presentations will not be permitted.

1.2.4 Amendments to Solicitation

If this Request for Proposal (RFP) is amended, all terms and conditions that are not amended remain unchanged.

Offerors shall acknowledge receipt of any amendment to this request by the day and time specified in the amendment(s).

1.3 Organization/Number of Copies/Page Limits

The Offeror shall prepare the proposal as set forth in the Proposal Organization Table (Table 1 below). The titles and contents of the volumes shall be as defined in this table, all of which shall be within the required page limits and with the number of copies as specified in Table 1.3. The volumes identified in the table shall be separately bound in three-ring, loose-leaf binders. The contents of each proposal volume are described in the ITO paragraphs as noted in the table below:

Table 1

VOLUME VOLUME TITLE COPIES PAGE LIMIT

I Business and Pricing

2 Hard Copies;

1 Compact Disc (read-only)

NO Thumb Drives

No Page Limit

II Technical Proposal

1 Original/4 Hard Copies;

45 pages inclusive of

Table of Contents, Appendices, Attachments, Etc.

III Past Performance

1 Original/4 Hard Copies;

No Page Limit

1.3.1 Pricing Related Data

All pricing data shall be addressed ONLY in the Price Proposal Volume. Electronic Format will be in Excel.

1.3.2 Cross-Referencing

The proposal volumes shall be written on a stand-alone basis so that its contents may be evaluated without cross referencing to another volume. Information required for proposal evaluation which is not found in its designated volume will be assumed to have been omitted from the proposal.

1.3.3 Indexing

Each volume shall contain a detailed table of contents to delineate the subparagraphs within that volume. Tab indexing shall be used to identify sections and will not count against page limitations.

1.3.4 Title Page

Each volume must include a title page. The title pages must show the following:

(a) Solicitation Number

(b) Name, address, telephone numbers, and e-mail address of the Offeror

1.3.5 Binding and Labeling

Each volume of the proposal shall be separately bound in a three-ring, loose leaf binder permitting the volume to lie flat when open. Staples shall not be used. A cover sheet shall be bound in each book, clearly marked as to volume number, title, copy number, solicitation identification, and the Offeror's name. The same identifying data should be placed on the spine of each binder. Be sure to apply all appropriate markings including those prescribed in accordance with FAR 3.104-4, Disclosure, Protection, and Marking of Contractor Bid or Proposal Information and

Source Selection Information.

1.3.6 Electronic Proposals

Electronic offers, alone, will not be accepted. However, each Offeror is required to submit an identical electronic copy of their proposal on a CD (read-only) no later than the required proposal due date. The CD shall be in addition to the required number of hard copies designated in Table 1 above. The content and page size of electronic copies must be identical to the hard copies. The outside of the CD or the CD jacket must be labeled to correspond with the hard copies. For electronic copies, indicate volume number and title, and use separate files to permit rapid location of information. The electronic copies of the proposal shall be submitted in a format readable by Microsoft (MS)

Office 2010, or newer, suite of applications. In the event that hard copies and electronic copies of a proposal are submitted and if there are any discrepancies between the hard copies and electronic copies of the proposal, the hard copies will be used for evaluation.

1.3.9 Late Proposals

Late proposals will not be accepted and will be processed in accordance with FAR 52.212-1(f) Late

Submissions, Modifications, Revisions, and Withdrawals of Offers.

2. VOLUME II, Factor I – Technical:

2.2.1 Offerors will be rated at the factor level for the Technical Factor. One overall rating will be assigned for

Technical in accordance with Paragraph 5.1 of Attachment B. A proposal rated as “Unacceptable” for this factor will not be further evaluated for Past Performance, and will not be considered for award.

3. VOLUME III, Factor II – Past Performance Proposal:

3.1 Recent and Relevant Contracts: The Offeror shall provide no more than three (3) recent examples of relevant past contracts using the PPRQ at Attachment C. Recency is expressed as a time period during which past performance references are considered relevant. To be recent, the past performance effort being submitted for evaluation must have occurred within the last five (5) years from the date of issuance of this solicitation. (Submit one PPRQ per contract reference). The Government will consider each Offeror’s current and relevant record of performance in supplying products and services as a prime contractor. Each

PPRQ past performance reference submitted will receive a relevancy rating using the Past Performance

Relevancy Ratings, in accordance with Paragraph 5.2.1 of Attachment B. Past performance relevancy will consider how each present/past performance effort submitted involved essentially the same scope (number of task/extent/size or range of contract) and magnitude (dollar amount analogous to this effort) of effort and complexities (the degree of details and difficulties relating to what) this solicitation requires.

3.2 Performance Confidence Assessments: The Performance Confidence Assessment will be in accordance with Paragraph 5.2.2 of Attachment B. In the case of Offerors for which there is no information on past contract performance or where past contract performance information is not available, the Offeror may not be evaluated favorably or unfavorably on the factor of past contract performance.

3.3 The Government reserves the right to obtain information on its own, relative to each of the present and past performance PPRQ reference, in addition to information provided by the Offeror. The Offeror’s past performance may be reviewed and evaluated from any other sources available to the Government, to include, but not limited to, the Past Performance Information Retrieval System (PPIRS), Federal Awardee Performance and Integrity

Information System (FAPIIS), or other databases; the Defense Contract Management Agency; and interviews or questionnaires with/from Program Managers, Contracting Officers, and Fee Determining Officials or other sources known to the Government.

(END OF INSTRUCTIONS TO OFFERORS)

PERFORMANCE WORK STATEMENT

Department of Defense (DoD)

Defense Travel Management Office (DTMO)

Performance Work Statement

For

DoD Travel Management Company (TMC) Services for Small Business Set-Aside Travel Area 3 (TA 3)

8 Aug 2018

1.0 INTRODUCTION

The Defense Travel Management Office (DTMO), on behalf of the Department of Defense (DoD), requires Travel

Management support services from contractors knowledgeable in the areas of travel authorizations, reservations, ticketing, fulfillment, reporting and management, to support official travel activities of authorized DoD travelers.

2.0 BACKGROUND

The Defense Travel Management Office (DTMO), the Department of Defense’s single focal point for commercial travel, provides central oversight for commercial travel management, travel policy and implementation, Government Travel Charge Card program management, customer support and training, functional oversight of the DoD Online Booking Tool (DoD OBT) and station/housing allowances program management.

3.0 SCOPE OF WORK

3.1 The contractor shall provide all necessary personnel, equipment, facilities, licenses, materials, supplies, and services (except where specified in the PWS) and shall do all the things necessary for or incident to the performance of the work as set forth below:

3.2 Contractor performance shall be in support of all designated DoD facilities for the United States Air Force and Army Locations in ) Travel Area Three (3): Altus AFB, OK, Columbus AFB, MS, JB San Antonio-Fort. Sam

Houston, TX, Goodfellow AFB, TX, Keesler AFB, MS, JB San Antonio-Lackland AFB, TX, Laughlin AFB, TX, Luke AFB, TX, Maxwell AFB, AL, JB San Antonio-Randolph AFB, TX, Sheppard AFB, TX, Tyndall AFB, FL, Vance AFB, OK, JB Anacostia-Bolling, DC (Bolling AFB), Cannon AFB, NM, Dyess AFB, TX, Davis-Monthan

AFB, AZ, JB Langley-Eustis, VA, Holloman AFB, NM, Hurlburt Field, FL, Moody AFB, GA, Mountain. Home

AFB, ID, Nellis AFB, NV, Seymour Johnson AFB, NC, Shaw AFB, SC, Robins AFB, GA, Hanscom AFB, MA, Eglin AFB, FL, Arnold AFB, TN, Tinker AFB, OK, Hill AFB, UT, Edwards AFB, CA, Kirtland AFB, NM, Rome

Labs, NY, JB Charleston AFB, SC, Dover AFB, DE, Fairchild AFB, WA, JB McGuire-Dix-Lakehurst, NJ, (McGuire-Dix) MacDill AFB, FL, Little Rock AFB, AR, JB Lewis-McChord, WA, Scott AFB, IL and Travis AFB, CA. The contractor shall provide TMC and travel related service support for official travel activities for authorized

DoD travelers. The contractor shall support reservations made using DoD OBT. The contractor shall perform all tasks in accordance with the Performance Work Statement (PWS), in the event that local business rules conflict with

PWS requirements, the PWS will take precedence.

4.0 CORE TASK REQUIREMENTS. The contractor shall comply with the following:

4.1 APPLICABLE DOCMENTS, POLICY AND REGULATIONS

4.1.1 DoD Directive (DODD) 4500.54-E DoD Foreign Clearance Program (FCP)

4.1.2 DoD Instruction (DODI) 4515.13-R Air Transportation Eligibility January 22, 2016

4.1.3 DoD Manual 5200.02 Procedure for the DoD Personnel Security Program, April 3, 2017

4.1.4 DoD 6025.18-R DoD Health Information Privacy Regulation January 24, 2003

4.1.5 DoD Instruction (DoDI) 8500.1 Cybersecurity

4.1.6 5 U.S.C. 5524 The Privacy Act of 1972

4.1.7 DoD DIR 5500.07-R Joint Ethics Regulation (JER)

4.1.8 Defense Table of Official Distances https://dtod.sddc.army.mil/

4.1.9 Joint Travel Regulation (JTR) https://www.defensetravel.dod.mil/site/travelreg.cfm

4.1.10 Defense Transportation Regulation (DTR) http://www.transcom.mil/dtr/

4.1.11 OMB Circular No. A-130 Management of Federal Information Resources

4.1.12 HSPD-12 Homeland Security Presidential Directive 12

4.1.13 The Computer Security Law of 1987, Public Law No. 100-235 (H.R. 145), (Jan. 8, 1988),

4.1.14 DoD 7000.14-R Department of Defense Financial Management Regulation (DoD FMR)

4.1.15 DoD Directive 5400.11-R DoD Privacy Program Regulation

4.1.16 DoD Directive 5400.11 DoD Privacy Program

4.1.17 Air Force Instruction 24-101Transportation Passenger Movement

4.2. GOVERNMENT TRAVEL PROGRAMS

https://dtod.sddc.army.mil/ https://www.defensetravel.dod.mil/site/travelreg.cfm http://www.transcom.mil/dtr/

4.2.1 Make travel and transportation arrangements in compliance with Government travel programs:

4.2.2 GSA City Pair Program or the lowest logical airfare if requested by the Government. Information is available at the following URL: http://www.gsa.gov/portal/category/27075

4.2.3 U.S. Government Rental Car Agreement available at the following URL:

http://www.defensetravel.dod.mil/Docs/CarRentalAgreement.pdf

4.2.4 DoD Integrated Lodging Program, which includes DoD Lodging and DoD Preferred Commercial Lodging.

DoD Integrated Lodging Program information is available at the following URL:

http://www.defensetravel.dod.mil/site/lodging.cfm

4.2.5 Military Bus Program information is available at the following URL:

http://www.defensetravel.dod.mil/site/bus.cfm

4.3. GENERAL REQUIREMENTS

4.3.1. Provide high-quality, responsive, customer service on a twenty four hours a day, seven days a week, three hundred and sixty five days a year (24/7/365).

4.3.2. Provide personnel fluent in written and spoken English.

4.3.3. Support the following means of communication to accept travel and transportation inquiries and requests for reservations:

4.3.3.1 Contractor provided toll-free telephone and fax number

4.3.3.2 Collect calls where toll free number capability does not exist

4.3.3.3 Encrypted email exchanges that safeguard personally identifiable information (PII)

4.3.4. Deliver and maintain high-quality telephone, email, and message handling services.

4.3.4.1 Enable callers to have the option to leave a message after three (3) minutes on hold.

4.3.4.2 Return phone calls/emails within one (1) hour for urgent travel assistance

4.3.4.3 Return phone calls/emails within one (1) business day for non-urgent travel assistance.

4.3.4.4 Maintain a dropped call percentage rate at or below 2% of total monthly calls.

4.3.4.5 List telephone numbers in installation telephone directories as Travel Management Company.

4.3.5 Assist with resolving complaints, disputes, or claims between the Government, customer and any principal with whom the contractor has arranged travel or other services.

4.3.6 Establish branch/bridge access between the Government-designated Help Desk Pseudo City Code (PCC) and each of the contractor’s PCCs that process DoD Passenger Name Records (PNRs). The branch/bridge access shall enable the Government with capability to view and queue place all DoD PNRs.

4.3.7 Register at least one primary and one alternate user for access to the Government-designated Help Desk.

4.3.8 Provide travel management services to satisfy urgent emergency and short-notice requirements. Travel services shall support contingencies, national emergencies, accident investigations, aircraft recovery teams, evacuations, rescue operations, civil disturbances, disasters, military peacetime and wartime contingency operations, exercises, personal emergencies, and mass causalities (human remains).

4.3.9 Provide emergency services as directed by the Government. When directed by the Government to provide http://www.gsa.gov/portal/category/27075 http://www.defensetravel.dod.mil/Docs/CarRentalAgreement.pdf http://www.defensetravel.dod.mil/site/lodging.cfm http://www.defensetravel.dod.mil/site/bus.cfm emergency services, the contractor shall charge fees in accordance with the established contract line items.

Although the unexpected and immediate nature of the emergency does not allow for negotiation of altered transaction fees prior to the incident.

4.3.9.1 Provide temporary staffed offices, in response to the requirements in paragraph 4.3.8, at remote ticketing sites as designated by the Government within 24 hours. Since the Government has not determined the specific remote ticketing sites, assume the sites are located in CONUS. Additionally, there could be multiple sites in each geographic area. The remote ticketing sites shall be operational one hour prior to the charter aircraft arrival and remain operational until all passengers are serviced. Determine and arrange all necessary procedures to ramp up operations, personnel and equipment needs as deemed necessary to support this requirement. Operating hours will be approved by the Contracting Officer’s Representative

(COR) and the Contracting Officer will approve all emergency services that are directed by the

Government.

4.3.10 Respond to system problems by implementing workaround solutions as directed by the Government, to ensure optimal customer service. (A “workaround” solution is defined as a Government directed solution appropriate for response to the system problem).

4.3.11 Coordinate changes to the TMC PNR Configuration Parameters (e.g., Global Distribution System (GDS), PCC and Company Profile) to the Government under a change request (CR) for evaluation. All PNR configuration changes shall be coordinated with the COR. The CR shall provide a detailed discussion of the changes, to include the identification of any associated risks (e.g. additional cost, systems impact, etc.).

4.4. REQUIREMENTS APPLICABLE TO ALL TRANSACTIONS

4.4.1 Book air, rail, rental car, ferry, bus, ground/surface, and lodging reservations identified in PNR remarks for reservations not auto-booked by DoD OBT; to include enroute changes.

4.4.2 Reserved for future use

4.4.3 The TMC is to have access to all commercial suppliers inventory to make and confirm reservations.

4.4.4 Accept the following forms of payment/guarantee for official travel:

4.4.4.1 Government Travel Charge Card (GTCC)

4.4.4.1.1 Individually Billed Accounts (IBA)

4.4.4.1.2 Centrally Billed Accounts (CBA)

4.4.4.1.3 Unit Cards

4.4.4.2 U.S. Government Transportation Requests (GTRs)

4.4.4.3 Personal charge cards to guarantee official lodging and rental car reservations.

4.4.5 Notify travelers immediately via phone or email message when commercial travel suppliers and the Air

Mobility Command (AMC) contracted Patriot Express (PE) (AMC/PE) Passenger Reservation Center initiates a change/cancellation to travel arrangements, or commercial travel suppliers transmit Other Service Information (OSI) and Special Service Request (SSR) messages in PNRs.

4.4.6 Apply the applicable OSI messages required by each airline to all PNRs.

4.4.7 Advise the traveler of special requirements or restrictions regarding the shipment of weapons or military impedimenta.

4.4.8 Advise the traveler when reserving a rental car with a company or location that does not participate in the

U.S. Government Rental Car Agreement.

4.4.9 Make reservations utilizing other commercial lodging programs offering negotiated volume discounts following verification of non-availability of DoD lodging and DoD preferred commercial lodging. To the maximum extent possible, confirmed reservations shall only be made at commercial facilities that accept the Government

Travel Charge Card (GTCC).

4.4.9.1 Use U.S. commercial lodging institutions on the master list issued by the U.S. Fire Administration, Federal Emergency Management Agency (FEMA), unless there is no listed property with available space within a reasonable driving distance from the temporary duty (TDY) location. The current listing of approved lodging institutions is located on the following URL: at http://apps.usfa.fema.gov/hotel/

4.4.10 Issue tickets upon receipt of travel authorizations/orders in accordance with the following:

4.4.10.1 Tickets are Waiting (TAW) date in DoD OBT PNR

4.4.10.1.1 The TAW is applied to the DoD OBT PNR upon Authorizing Official (AO) approval and is the electronic authorization to ticket

4.4.10.2 Collect and maintain the travel order/authorization for non- DoD OBT PNRs, and provide copies in accordance with the Transportation Office or other authorized Government representative’s direction.

4.4.10.3 Receive signed or properly authenticated travel authorization/orders authorizing the use of other than economy/coach class (first class or business class) tickets at Government expense, specifically authorizing that class of service.

4.4.10.4 Obtain the applicable other than economy/coach class transportation reason code from the traveler or authorized Government official upon receipt of request or prior to ticketing

4.4.10.5 Unrestricted fare tickets shall be issued three business days prior to travel except when requested by the Government.

4.4.10.6 Restricted fare tickets shall be issued in accordance with carrier ticketing rules and DoD OBT

TAW date.

4.4.10.7 Issue tickets in accordance with JTR if situation prevents issuance of orders and document method of approval in PNR.

4.4.10.7.1 Obtain approval in accordance with local business rules prior to ticketing against a CBA.

4.4.11 Establish quality control procedures to assist the Government with obtaining confirmed tickets prior to trip departure. The Contractor shall notify travelers immediately via phone or email message prior to auto-canceling airline and rail reservations due to situations such as unapproved reservations and declined credit cards.

4.4.11.1 Facilitate ticket issuance when changes are made to previously ticketed reservations within 72 hours of departure. As part of its quality control procedures, the contractor shall notify travelers immediately via phone or email message prior to auto-canceling airline and rail reservations due to situations such as unapproved reservations and declined credit cards.

4.4.12 Provide in-transit passenger visibility to track the identity, status, and location of Government travelers from origin/destination upon request by the COR.

4.4.13. Modify or cancel TMC arranged reservations and record the confirmation or cancellation number in the

PNR. If the travel supplier does not provide a confirmation or cancellation number, record the name of the representative and date of request in the PNR.

4.4.14. Assist the Government to identify, track, and recover value from all unused or partially unused tickets to include non-Airlines Reporting Corporation (ARC) unused tickets.

http://apps.usfa.fema.gov/hotel/

4.4.15. Initiate the process for unused ticket refunds:

4.4.15.1 Immediately upon notification of non-use by the traveler, Government representative, and .

4.4.15.2 No later than thirty (30) days from the date of the last air travel segment for all other unused tickets.

4.4.15.3 Upon receipt of an unused paper ticket.

4.4.16 Provide the Government Transportation Office and the traveler with a copy of the request for refund at the time the refund. is initiated.

4.4.17 Document and maintain unused non-refundable tickets and notify travelers of opportunities to exchange until they are used or expired.

4.4.18 Not issue cash refunds to travelers for a totally or partially unused ticket issued for official Government travel, and not allow a credit, based on a refund, toward the purchase of personal travel.

4.4.19 Make arrangements and issue documents for authorized excess baggage in accordance with carrier/industry standards, and provide the traveler with the carrier’s excess baggage rules and fees.

4.4.20 Provide an itinerary and invoice to the traveler or designated Government point of contact (POC) via email.

If an email address is not available, the contractor shall fax the itinerary and invoice.

4.4.21 Include the following information/statements on the itinerary and invoice:

4.4.21.1 Traveler's name

4.4.21.2 Travel schedule (routing, date(s), time(s), flight/train numbers, etc.)

4.4.21.3 Travel supplier name(s), phone number(s), confirmation number(s), and costs

4.4.21.4 AMC/PE air information (where applicable)

4.4.21.5 DoD lodging reservation(s) (when booked by the TMC)

4.4.21.6…