Attachment_3_Questions_and_Government_Responses.pdf

Defense Manpower Data Center (DMDC) Investigations and Resolutions Case Management System (IRCMS), Case Management Tracking System (CMTS), and Defense Injury and Unemployment Compensation System (DIUCS) Program Support Services, Technical Services, and System Sustainment

FBO RFP # H9821017R0030

12 Jan 2018

Questions and Answers

Q1) Section 4.1.1 - If the contractor is not responsible for bug fixes, changes request, and enhancements to the Core COTS solutions, who is responsible for performing these tasks?

A1) Any bug fixes, change requests, and enhancements to the Core COTS solutions are executed by the COTS owner, MicroPact. If the contractor discovers any problems or has any change requests or enhancements to the Core COTS solutions, they will be submitted to the Government for action with the COTS owner. The contractor will be responsible for all bug fixes, change requests, and enhancements to the customized configuration and coding that has been developed on top of the Core COTS solution.

Q2) Section 4.1.2 - This questions is related to the questions above. Bug fixes is typically a major portion of software maintenance. Who is responsible for bug fixes?

A2) Any bug fixes, change requests, and enhancements to the Core COTS solutions are executed by the COTS owner, MicroPact. If the contractor discovers any problems or has any change requests or enhancements to the Core COTS solutions, they will be submitted to the Government for action with the COTS owner. The contractor will be responsible for all bug fixes, change requests, and enhancements to the customized configuration and coding that has been developed on top of the Core COTS solution.

Q3) Section 4.1.4 - The sustainment activities described in this section is typically performed by a Business Analysis (BA) and/or a Project Manager (PM). These resources are usually designated as Key. Does the Government anticipate that these persons will be Key personnel?

A3) The Government will not dictate to the contractor what Key personnel they will provide or what positions they consider Key. For more information, see Instructions to Offerors, Subfactor 1. Technical Approach & Methodology which states, “The offeror shall provide its Project Management Plan. The plan must include its proposed labor solution for fulfilling the requirements of the PWS, to include the qualifications, professional certifications, number of personnel and a cross matrix identifying how the solution will meet the requirements of the PWS.”

Q4) Who has the government determined will be the technical POC for the contractor?

A4) A DMDC Government employee will be the technical POC. The person will be identified to the contractor upon award.

Q5) Who is responsible for generating the product backlog?

A5) The Government will be responsible for the generation of the product backlog and will require the contractor to participate in backlog reviews and refinement to provide expertise with finalizing the technical requirements.

Q6) What tool does the government use for issue tracking and project tracking?

A6) The Government uses a SharePoint intranet site for tracking. The contractor can provide their own system for tracking, if they choose to augment the established tools.

Q7) Page 62 - 9th section from the top reads "A breakdown of pricing for the labor mix including the labor categories, and fully unburdened labor rates (hourly or annual salary) for the Base and all options periods.". Did the government mean fully burdened labor rates?

A7) No, the Government meant “unburdened” rates because compensation must be evaluated.