H9242124Q3004 Access Control Server Performance Work Statement V2.pdf

PERFORMANCE WORK STATEMENT (PWS), 528SB (SO)(A)_Version 12

528SB (SO)(A), Access Control Server (ACS), A Component of the Electronic Security System

(ESS)

Part I General Information

1. General: This is a non-personnel services and supply contract to provide a complete and operational Electronic Security System (ESS) consisting of an Access Control Server (ACS) component for the C-CURE 9000 Badge Security System for 528th Sustainment Brigade (SO)(A) buildings located on Fort Liberty, North Carolina. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. The Contractor, in turn, shall be accountable to the Government for Contractor or subcontractor personnel.

1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to replace damaged access control server (ACS) at 112th Signal BN (E-4268). Replace one (1) gate motor with required components and (16) badge card readers at 112th Signal BN (Main Entrance). Repair seven (7) badge card readers located at 528SB, HQ (X-4047) and X-3347 (BDE Motorpool). Provide quarterly maintenance for the base year and for the four option years at 528SB, HQ, 112 th Signal BN, and 389th MI BN. Conduct two hours of training at 112th Signal BN, 528SB, HQ and 389th MI BN. The Contractor shall perform in accordance with (IAW) the terms and conditions of the contract and consistently with the established standards in this PWS and contract.

1.2. Background: The 528th SB (SO) (A) access control server (ACS) operate as autonomous systems and run 24 hours a day. This historically causes these systems to “burn out” between 5-7 years. This is an industry standard for operating systems.

The 528th SB (SO)(A) requires the use of a proximity card access control servers for each of its three operations buildings (E-4268, X4047, and D-2719) located on Fort Liberty, NC.

a. The ACS at 112th Signal Battalion (E-4268) was damaged o/a November 2022 as a result from lightning strikes and wear/tear, which makes the entire Electronic Security System (ESS)/badge system inoperable. As a result, the unit’s footprint is unsecured which is in violation of AR 380-5 and DoD 5200.08-R. Personnel are unable to use their proxy cards to enter the main gate, main building entrance, office doors, and all other doors throughout 112th Signal Battalion’s footprint.

b. The ACS at 528SB (SO)(A) HQ (X-4047) ESS is also outdated and has frequent system shutdowns (Oct 2022, Dec 2022, Jan 2023) due to wear and tear and power outages. That ACS have been discontinued and are no longer sold on the market. Between October 2022 and January 2023, the BDE has spent an average of over $15,000 in diagnostic and repair cost. Each time a vendor conducts site surveys to diagnose the issues at 112th SIG BN, 389th MI BN, and

528SB HQ, it costs the unit on average of $2,500 in repair cost per diagnostic at each individual site plus actual parts and material.

c. The ACS at 389th MI BN (D-2719) is also susceptible to breakdowns as well due to wear/tear, which can have a significant impact on mission readiness since that building is a Sensitive Compartmented Information Facility (SCIF), so quality control of entry and exit for all personnel is paramount. As a result, that system will need maintenance during the period of this contract.

1.3. Objectives: The proposed objective is to replace damaged Access Control Server (ACS), replace gate motor, and repair damaged badge card readers. The contractor will also provide quarterly maintenance for the base year plus four (4) option years on three (3) ACS and provide a 2-hour onsite training session for two personnel.

The current system is partially inoperable, and employees cannot use badging system to gain entry to every door causing security concerns and lack of personnel accountability.

1.4. Scope:

a. Replace one (1) damaged Access Control Server (ACS) at 112th Signal Battalion. Replace one (1) inoperable gate motor with required components.

b. Repair twenty-three (23) badge card readers.

c. Provide quarterly maintenance for the base year and for the four option years on the ACS at 528SB, 112th and 389th.

1.4.1 Mandatory Compliance and Security System Requirement: Unit will require to have new appropriate system component (ACS) as needed to ensure the electronic security systems are in compliance with AR 380-5 and DoD 5200.08-R. The Electronic Security System (ESS) is a technical security component that is a critical security measure to properly secure, store, safeguard, and protect classified information. The system is also used as a deterrent to prevent unauthorized access to classified areas and theft of government vehicles, property, and critical information systems.

The system also provides quality control of entry and exit of all personnel within the respective units. The current ESS are lifecycle equipment, and they have been installed for over 10 years.

1.4.2 Training: Contractor will provide training. Contractor shall, at a minimum, conduct training at 112th Signal Battalion, 389th MI BN, and 528SB HQ. The training is to be oriented to the specific systems being installed. Contractor will provide 2-hour on-site training session for two personnel, operating system procedures and configuration, operator functions, database functions and setup, card holder input and deletion procedures, report generation, items unique to the ESS, system backup and restore.

1.5. Period of Performance: The period of performance shall be for a one (1) Base year period of 12 months and four (4) 12-month option periods.

Phase-In: None Base Year: 12 Month Period Option Years: 4 one-year Option Periods

1.6. General Information

1.6.1 Quality Control. Quality Control is the responsibility of the Contractor.

The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-1 Contractor Inspection Requirements).

1.6.2 The Contractor shall develop, implement, and maintain an effective Quality Control System which is a written Quality Control Plan (QCP).

The QCP shall implement standardized procedures and methodologies for monitoring and documenting contract performance to ensure all contract requirements are met. The Contractors’ QCP shall contain a systematic approach to monitor operations to ensure acceptable services, supplies products described in the contract are performed at or above the standards defined in the PWS and Performance Requirements Summary (PRS).

1.6.3 The Contractor shall submit their QC Plan. As part of the Contractor’s proposal when submission of a QCP is an evaluation factor; within thirty

(30) days of contract award. After acceptance of the QC Plan, the Contractor shall receive the Contracting Officer’s (KO) acceptance in writing or any proposed changes to the QC procedures. The Contractor shall submit QC Plan changes within five (5) days to the KO and Contracting Officer’s Representative (COR) for review and acceptance prior to implementation. The Quality Control Plan shall address as a minimum:

1.6.4 Contractor’s organizational and management structure, titles, responsibilities and qualifications, work, and quality control verification.

A comprehensive program to plan and deliver quality services/supplies described in the contract, prioritize services, and concentrate on the most essential services as identified in the Performance Requirements Summary (PRS).

1.6.5 The QC Plan shall contain methods of communications (direct and indirect) with the Government regarding performance of the contract.

Communication shall include regular and formal meetings with the Government for review and analyses of key process indicators, analysis of process deficiencies, and problem resolution.

1.6.6 Describe a method, acceptable to the Government, of identifying deficiencies in the quality of service performed under the contract before the level of performance becomes unacceptable. Describe a method for preventing and address processes for corrective actions without dependence upon Government direction. Contain specific quality control techniques for contract services or supplies identified in the PRS.

1.6.7 An established inspection system covering all services required by the contract. The plan shall specify areas to be inspected on both a scheduled or unscheduled basis and the title of the individual who will do the inspection. Maintain a system to inspect their subcontractor services and products to ensure compliance with contract requirements, and applicable laws and regulations. Specify tasks or areas to be inspected on a scheduled or unscheduled basis, and how inspections are to be conducted.

The contractor shall provide a current list of all titled positions and the names of the incumbents who will perform the inspections and the percentage of the work that will be inspected regularly.

1.6.8 Inspection Files. The contractor shall keep records on-site of all inspections conducted by the Contractor and the necessary corrective action taken. Documentation of all contractor quality control inspections and corrective actions shall be maintained by the contractor throughout the term of this contract.

1.6.9 The QCP shall have a customer comment processing system for correction of Contracting Officers Representative (COR) validated comments received verbally or through the Interactive Customer Evaluation (ICE) program. The system should be designed to provide feedback to the

Government based on customer contact, investigation of derogatory comments, rebuttal to derogatory comments, or corrective action(s). The government collected and graded customer satisfaction comment cards will be part of the Government’s performance evaluation process.

1.6.10 The QCP shall include a disaster contingency plan. The plan shall establish procedures, identify personnel, document essential PWS disaster services, and identify the means of maintaining essential PWS services during disasters. Disaster means natural disasters (e.g., earthquake, major storm, flash flood, or hurricane), utility outage, terrorist attack, or other special circumstances identified by the Government.

1.6.11 N/A

1.7. Non-Conformance Report (NCR). When the Contractor's performance is unsatisfactory, an NCR will be issued. The Contractor shall reply in writing within five (5) workdays from the date of receipt of the NCR, giving the reasons for the unsatisfactory performance, corrective action taken, and procedures to preclude recurrence.

1.8. Quality Assurance: COR Clauses will be included in the contract as required; FAR 52.246-1 thru 14 and DFARS 252.201-7000. The COR will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the

COR must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s). When an observation indicates defective performance, the COR will require the Contractor or designated on-site representative to initial the observation to acknowledge the defective performance. The acknowledgement of the observation does not necessarily constitute Contractor concurrence with the observation, only that the Contractor has been made aware of the defective performance.

The Contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract. After acceptance of the quality control plan the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to his QC system.

1.9. Property Management System: N/A

1.10. Diagram of Work Area: N/A

1.10.1 N/A

1.10.2 N/A

1.11. Recognized Federal Holidays The Contractor shall not be required to perform services on recognized federal holidays. The recognized federal holidays include:

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day Washington’s Day Veteran’s Day Memorial Day Thanksgiving Day Independence Day Juneteenth National Independence Day

Christmas Day

1.11.1 When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday. The Contractor shall work on the days the Government is scheduled to work.

1.11.2 When an unforeseen installation closure occurs on a regularly scheduled day of work, the Contractor will have the following options:

1.11.2.1. Reschedule the work so it is performed the following day unless the following day falls on a weekend.

1.11.2.2. Reschedule the work on any day that is mutually satisfactory.

1.11.3a. Hours of Operation (Installation): The Contractor shall be responsible for providing services for the install between the hours of 08:00 AM – 4:30 PM, Eastern Standard Time. The designated work week is Monday through Friday, except federal holidays or when the government facility is closed due to local or national emergencies, administrative closings or similar government directed facility closings. The Contractor shall at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential to successful performance under this contract. No overtime (OT) or compensatory time (CT) is authorized.

1.11.3b. Hours of Operation (Emergency Repairs): Whenever the Electronic Security System (ESS) become inoperable for any reason the Contractor shall provide emergency repair services within two hours of being notified regardless of the day and time. Exception: The Contractor will not respond to emergency repairs on Federal Holidays (New Year’s Day, Martin Luther King, Jr., Washington’s Birthday, Memorial Day, Juneteenth National Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day) unless a Military, Civilian, or Contractor’s life, limb, or eyesight is at risk. If the subject matter expert for the emergency repairs is unavailable, the Contractor must work with other vendors within the local Fayetteville area in order to get the system operational as soon as possible. If the systems are inoperable for over three duty days (Between Monday thru Friday), the Contractor must exercise maximum efforts to ensure there is minimal disruptions to mission readiness.

1.11.3.1. Performance of work by Contractor personnel under the terms of this contract shall not interfere with regularly scheduled government operational activities.

1.11.4. Place of Performance: IAW PARC Policy Alert 14-33, Contractor shall have routine access to Government-controlled facilities. The work to be performed under this contract shall be accomplished at 112th Signal Battalion and 528SB HQ: E-4268 (HQ), E-4268 Canopy Lane, X4047 (BDE HQ) located at New Dawn Drive, Fort Liberty, North Carolina.

1.12.1. Security Requirements: Contractor personnel shall comply with all applicable security and safety regulations, guidance, and procedures, including local, referenced in this PWS and in effect at the work sites. All personnel must meet requirements IAW DODD 8140.01. For more information, please visit http://dss.mil. Personnel Security Clearances must be kept to an absolute minimum based on contractual needs.

1.12.1.1. N/A

1.12.1.2. N/A

1.12.2. Common Access Card Issuance: N/A

1.12.3. National Industrial Security Program (NISP).

1.12.3.1. The Contractor shall implement and maintain a security program for control of personnel, property, and information, including, unclassified and classified materials, documents, and records. Contractor shall comply with Federal Acquisition Regulation (FAR) 52.204-2, Security Requirements. This clause involves access to information classified “Confidential,” “Secret,” or “Top Secret” and requires Contractors to comply with—(1) The Security Agreement (DD Form 441), including the National Industrial Security Program Operating Manual (DoD

5220.22-M) and, (2) Any revisions to DoD 5220.22-M, notice of which has been furnished to the Contractor. In addition, the Contractor’s security program shall include provisions for, but not limited to:

--Initial and Annual Operations Security (OPSEC) awareness training IAW AR 530-1. Operations Security, new contract employees shall complete Level I OPSEC training within 30 calendar days of their reporting for duty and annually thereafter.

--Receiving, storing, disseminating, transmitting, transporting, and protecting items classified as CONFIDENTIAL or SECRET by the Government, including the use of courier cards.

--In-processing and out-processing Contractor personnel for security matters.

--Obtaining Contractor personnel security clearances.

--Documenting and reporting actual and potential security problems.

--Initiating proper procedures to correct documented problems and implementing corrective procedures in the Contractor's security program.

--Filing Classified Documents. All Government-furnished classified and unclassified files in existence at the contract performance start date and those generated under this contract shall be maintained in accordance with AR 25-400-2 or other applicable regulations. Files shall be transferred to the KO or designated representative upon completion of the contract period or last day of contract performance, whichever comes first. Such files are the property of the U.S.

Government. The Contractor shall provide security of classified documents in accordance with AR 380-5 and DoD 5200.1-R, NISP Operating Manual.

1.12.3.2 Physical Security Plan. The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use in a government facilities. At the close of each work period, Government facilities, equipment, and materials shall be secured.

This portion of the Contractor’s security program shall address physical security aspects associated with contract performance and describe how the Contractor shall prevent unauthorized access, vandalism, pilferage, larceny, sabotage, and arson directed toward Contractor-controlled facilities and Government Furnished Property (GFP). The following regulations shall apply when developing the physical security plan: ARs 190-11, 190-13, and 190-51; DoD 4500.9-R;

Department of Defense Instruction (DODI) 5100.76; DODI 5220.22; and applicable Fort Liberty Reg 190-13-1. The Contractor shall develop and implement a physical security plan in accordance with AR 190-13 The Army Physical Security Program, and AR 190-14, Carrying of Firearms and Use of Force for Law Enforcement and Security Duties.

1.12.3.3. Key Control. N/A

1.12.3.4. Lock Combinations. N/A

1.12.4. Information Security Plan. N/A

1.12.4.2. Information assurance (IA)/information technology (IT) training: N/A

1.12.5. Access and General Protection/Security Policy and Procedures: All Contractor personnel performing work under this contract shall comply with applicable installation, facility and area commander installation/facility access, local security policies and security procedures provided by the Security Manager Government representative. Contractor personnel shall provide all information required for background checks to meet installation access requirements to be accomplished by the installation Provost Marshal Office, Director of Emergency Services or Security Office. Contractor personnel shall comply with all personal identity verification requirements as directed by DoD, HQ Department of Army (DA) or local policies. Sponsoring organizations, activities, and persons will be responsible for monitoring Contractor access by submitting a completed and approved Directorate of Emergency Services (DES) Form 118 to the Installation All American Visitors Control Center (VCC) on Fort Liberty, NC, detailing the contracted services to be performed, location of services, and duration of the contract.

Contractors requesting access for less than one year may receive an Army’s Automated Installation Entry (AIE) visitor card on a case by case basis, or a temporary vehicle pass for 90 days. Contractor cards will be issued for periods of one to three years depending on the terms of their contract. AIE card expirations may be updated to reflect a new contract period by resubmitting an approved DES Form 118 to the All American VCC on Fort Liberty, NC.

Renewed short term passes must be re-processed at the All American VCC. In addition to the changes otherwise authorized by this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor and subcontractor security matters or processes.

1.13. Anti-Terrorism Program

1.13.1. Anti-Terrorism (AT) Level I Training: Contractor personnel performing work under this contract that require access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 30 calendar days after commencing performance under this contract. The Contractor shall submit employee certificates of completion within 30 calendar days after completion of the training. AT Level I awareness training is available at the following website: https://jkodirect.jten.mil/Atlas2/page/login/Login.jsf

1.13.1.1. iWATCH Training: The Contractor shall brief all personnel performing work under this contract on the local iWATCH program (training standards provided by the requiring activity Anti-Terrorism Office (ATO)). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 30 calendar days of contract award with the results reported to the COR NLT 45 calendar days after contract award. New employees shall complete the training within 10 calendar days of commencing performance of work under this contract, with the results reported to the COR NLT 15 calendar days of employee commencing performance of work under this contract.

1.13.1.2. iWatch is simply common awareness. Contract employees can be good sources of information. iWatch training would include organization instructions on “things to look for” and a phone number to call in case the contract employees have information regarding possible terrorist or criminal activities. Providing Contractors with awareness materials such as the iWatch brochure or wallet card is a cost-effective alternative to training. The card describes suspicious activity and can be modified to include the COR in reporting procedures. Samples of the iWatch brochure and posters are available on the Antiterrorism Enterprise Portal (ATEP) at https://army.deps.mil/army/sites/PMG/prog/ATEP/iWATCH%20Army/Forms/AllItems.aspx and https://www.army.mil/e2/c/downloads/287489.pdf

1.13.2. Contractor Employees Requiring Access to Government Information Systems: N/A

1.14. Safety: The Contractor shall perform work in a safe manner as required by OSHA Safety and Health Requirements. Provide a verbal notification to the KO as soon as possible of each occurrence of damage to Government property or an accident resulting in death, injury, occupational disease, or adverse environmental impact. Provide a completed copy of required Accident Investigation Reports to the KO within five calendar days of each occurrence.

1.14.1. Environment and OSHA: The Contractor shall comply with all local, state, and Federal environmental and occupational safety laws, rules, and regulations. Any apparent conflict between compliance with such local, state, and Federal laws, rules and regulations, and compliance with the requirements of the contract shall be immediately brought to the attention of the KO and/or the COR final resolution. The Contractor shall notify the KO and COR in writing in addition to any verbal notification of such conflicts. The Contractor shall be liable for all fines, penalties, and costs which result from violations of, or failure to comply with, all such local state, or Federal laws, rules, and regulations. All unsafe acts or conditions fostered by the Contractor or Contractor personnel may be grounds for the KO or COR, to halt all Contractor performance with a commensurate deduction of monies due the Contractor until such unsafe conditions are corrected. The Contractor shall take due caution not to endanger personnel during performance of this contract. Upon discovery of any hazard such as, but not limited to, fire, or large fuel spill, the Contractor shall immediately notify the KO or COR.

1.15. Special Qualifications. Contractor must have certification of working with the C-CURE 9000 electronic security system (ESS) and familiarity with access control servers.

1.15.1 Organizational Conflict of Interest: The Contractor and subcontractor shall not employ any person or perform a contract in a situation where the existence of conflicting roles may bias the Contractor's judgement or prevent unfair competitive advantage in accordance with Organizational Conflict of Interest Rules in FAR 9.5. Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications, or work statements, etc.) or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever Contractor becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.15.1.1. N/A

1.15.2. General: N/A

1.15.2.1. The Contractor shall be responsible for ensuring all personnel performing work under this contract possess and maintain current certifications as indicated in this PWS during the execution of this contract.

1.15.2.2. Contractor personnel performing work under this contract shall be able to read, write, speak, and understand the English language to effectively carry out all contract requirements.

They shall have a command of both the written and spoken English language to properly clearly, and effectively communicate in person or via electronic devices (telephone or Email) with coworkers, customers, and the general public.

1.15.2.3. Contractor personnel performing work under this contract shall be U.S. citizens unless the provisions of Army Regulation 25-2, Information Assurance have been fully completed and approval has been granted by the Government for the non-U.S. citizen to perform the required support.

1.15.3. Key Personnel: Key personnel shall not be added to or removed from the contract without express acknowledgement of the COR. Any changes to the working status of these key personnel shall be transmitted (in writing) to the KO/COR within ten (10) work days of the proposed change. If, for any reason, any of the key personnel becomes, or is expected to become, unavailable for work under this contract for a continuous period exceeding 5 work days (Between Monday and Friday) the Contractor shall promptly replace personnel with personnel who possess qualifications equal to or better than that of the original employee. The Contractor shall ensure all key personnel terminated or released from employment under this contract are replaced within ten (10) workdays of the termination.

1.15.3.1. The following individuals are considered key personnel by the Government: The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work under this contract. The name of this person, and an Alternate PM (APM), who shall act for the Contractor when the PM is absent, shall be designated in writing to the KO at the post award conference. The PM or APM shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The PM or APM shall be available between the hours of 08:00AM to 4:30 PM, Monday through Friday, except federal holidays or when the government facility is closed for administrative reasons.

1.15.3.2. Qualifications for all Key Personnel:

1.15.3.2.1. Program Manager (PM): The PM shall meet or exceed the following minimum qualifications: The PM shall have certifications (Product-specific certifications, Industry-specific certifications and/or licenses to include Software House, CCURE 9000 and Lenels2) and have an education level of Associates degree or equivalent experience; 5-7 years of project management experience; and familiarity with electronic Access Control Systems (ACS). The APM shall meet or exceed the same qualifications as the PM. These minimum requirements are industry standards and is required based on the type of ACS that is at the units.

1.15.3.2.2. N/A

1.15.4. Other Qualifications: N/A

1.15.4.1. N/A

1.15.4.2. N/A

1.15.5. Identification of Contractor Personnel: All Contractor personnel attending meetings and working in other situations where their Contractor status is not obvious to third parties, are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are government officials.

1.15.6. Contractor Personnel Appearance and Performance: It is essential that all Contractor personnel meet the highest standards of professionalism and personal integrity. The Contractor shall ensure their personnel do not perform work under the influence of alcohol, illegal prescribed drugs, or any other incapacitating agents. Contractor personnel shall be neatly groomed and dressed in business casual attire to present a professional appearance at all times.

1.15.6.1. Business casual requirements as it pertains to your organizational standards.

1.15.6.2 Conduct of Personnel: The KO may require the Contractor to remove from the job site any employee working under this contract for reasons of misconduct, security, or found to be under the influence of alcohol, drugs, or other incapacitating agents. Contractor employees shall be subject to dismissal from the premises upon determination by the KO that such action is necessary in the interest of the Government. In accordance with Joint Ethics Regulations, DOD 5500.7-R, and 18 U.S.C. 1382 (1972), The removal from the job site or dismissal from the premises shall not relieve the Contractor of the requirement of providing sufficient personnel to perform the services as required by this contract.

1.16. Contractor Travel: N/A

1.16.1. Travel Templates. N/A.

1.16.1.2. Long Distance Trip Report. N/A

1.17. Other Direct Costs (ODC): N/A

1.18. Data Rights: The government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the Contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

1.19. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with FAR Subpart 42.5. The post award conference will also be utilized to ensure Contractor understands all HSPD-12 requirements. IAW AR 70-13 para 4-4.b.(1), the contracting office will hold periodic status or progress meetings with the KO, COR, Contractor, and other personnel as necessary (at least quarterly) to discuss problems, progress of the contract, and Contractor performance. This meeting will be held at a mutually agreed location, or telephonically. The CORs must ensure that they receive copies of written minutes and other correspondence related to these meetings, including follow-up actions. These meetings shall be at no additional cost to the Government.

1.20. Contracting Officer Representative (COR): The KO will designate, in writing, a COR. The COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The KO will retain the ultimate responsibility for the administration of the contract. Any discrepancy resulting from coordination with or advisement from the COR shall be addressed, in writing, to the KO. The COR monitors all technical aspects of the contract and assists in contract administration. The COR is authorized to perform the following functions: Assures that the Contractor performs the technical requirements of the contract; performs inspections necessary in connection with contract performance; maintains written and oral communications with the Contractor concerning technical aspects of the contract;

issues written interpretations of technical requirements, including government drawings, designs, specifications; monitors Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinates availability of government furnished property, and provides site entry of Contractor personnel.

1.20.1. The Contracting Officer will designate, in writing, an Alternate Contracting Officer’s Representative. The Alternate COR will have authority to take certain actions specifically provided and within the limitations prescribed in the designation. A copy of the designation will be furnished to the Contractor. In no event will the Alternate COR, by virtue only of his/her designation as such, empowered to execute or agree to any contract modification thereof. The Contracting Officer will retain the ultimate responsibility for the administration of the contract.

The Alternate COR’s authority shall only be in effect during the absence of the COR.

1.21. Phase-In/Phase-Out Periods:

1.21.1. Phase-In: N/A

1.21.2. Phase-Out: N/A

1.21.2.2. Phase-Out Plan. N/A

1.21.3. Data Rights: The government has unlimited rights to all documents/material produced under this contract to the extent permitted by the data rights clauses. The parties mutually acknowledge their understanding that this is the government’s intent. All documents and materials, to include the source codes of any software, produced under this task order shall be government owned and are the property of the government with all rights and privileges of ownership/copyright belonging exclusively to the government. These documents and materials may not be used or sold by the Contractor without written permission from the contracting officer. All materials supplied to the government shall be the sole property of the government and may not be used for any other purpose. This right does not abrogate any other government rights.

PART 2 DEFINITIONS &

ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS:

2.1.1. CONFLICTING DIRECTIVES. Any apparent conflict between

compliance with the directives, rules, and regulations identified in the contract and the satisfaction of the requirements of the contract shall be immediately brought to the attention of the KO for final resolution prior to performing the work involved. The Contractor shall notify the KO in writing in addition to any verbal notification of such conflict as soon as possible but no later than one (1) workday of the discovery of a conflict.

2.1.2. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

2.1.3. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and/or terminate contracts, and to make related determinations and findings on behalf of the Government. Note: The only individual who can legally bind the Government.

2.1.4. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An

employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor, as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.5. CONTRACTOR PERSONNEL. Includes Contractor and subcontractor employees performing working under this contract.

2.1.6. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement (PWS).

2.1.7. DELIVERABLE. Anything that can be physically delivered, but may include non-physical things, such as meeting minutes or reports.

2.1.8. FACILITY CLEARANCE. N/A

2.1.9. GOVERNMENT-FURNISHED PROPERTY (GFP) OR

GOVERNMENT PROPERTY

(GP). N/A

2.1.10. KEY PERSONNEL. Contractor employees who are critical for achieving PWS objectives. Key personnel shall meet position qualification and experience requirements indicated in the PWS. When key personnel qualifications are used as an evaluation factor in “Best Value” procurement, the Contracting Officer is the only one authorized to concur with key personnel replacement after award of the contract. When proposed key personnel resumes are used as an evaluation factor in best value procurement, a letter of commitment may be required from the individual whose resume is provided.

2.1.11. LOCAL TRAVEL: Any travel that is required to perform services IAW the PWS that is within a 50-mile radius of the place of performance.

2.1.12. PERFORMANCE PREQUIREMENT SUMMARY (PRS). A listing of

the service outputs under the contract that are to be evaluated by the COR on a regular basis, the surveillance methods to be used for these outputs, and the performance requirement of the listed outputs.

2.1.13. PHYSICAL SECURITY. Actions that prevent the loss or damage of government property.

2.1.14. PROPERTY ADMINISTRATOR (PA). The authorized representative of the Contracting Officer appointed in accordance with agency procedures, responsible for administering the contract requirements and obligations relating to government property in the possession of a Contractor.

2.1.15. PROPERTY MANAGEMENT SYSTEM. N/A

2.1.16. QUALITY ASSURANCE. A planned and systematic pattern of all actions necessary to provide confidence that adequate technical requirements are established; products and services conform to established technical requirements; and satisfactory performance is achieved. For the purposes of this document, quality assurance refers to actions by the Government.

2.1.17. QUALITY ASSURANCE SURVEILLAND PLAN (QASP). The

Government’s organized written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.18. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.19. SUBCONTRACTOR. One that enters into a contract with a prime Contractor. The Government does not have privity of contract with the subcontractor.

2.1.20. WORK DAY. The length of time during a day in which the Contractor provides services, in accordance with the contract. Also referred to as Business Day.

2.1.21. WORK WEEK. Monday through Friday, unless otherwise specified.

2.2. ACRONYMS:

AFARS Army Federal Acquisition Regulation Supplement AR Army Regulation CFR Code of Federal Regulations CMDF Controlled Material Destruction Facility CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTS Commercial-Off-the-Shelf

DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Form 254 DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center

DOD Department of Defense FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs PIPO Phase-In/Phase- Out POC Point of Contact PRS Performance Requirements Summary PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Plan TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1. Services: N/A

3.2. Facilities: N/A

3.3. Utilities: The Government will provide all utilities in the facilities to the Contractor for their use in performing tasks outlined in this PWS. The Contractor shall instruct all employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish cleaning vehicles and equipment.

3.4. Equipment: The installed electronic security system (ESS) is government property.

The contractor shall remove the damaged access control server (ACS) as required to install new ACS. The contractor shall provide the ESS components to the government representative (COR) for proper disposal/disposition.

3.5. Materials: N/A

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities, and services required to perform work under this contract that are not listed under Part 3 of this

PWS.

4.2. Secret Facility Clearance: N/A

4.3. Materials: The Contractor shall provide materials, supplies, and equipment necessary to meet the requirements under this PWS as outlined in market research.

4.4. Equipment: The contractor shall provide all personnel, additional equipment, and materials necessary to meet the requirements under this PWS.

PART 5 SPECIFIC

TASKS

5. Specific Tasks:

5.1. Basic Services.

5.1.1. Contractor shall provide services, which include replace one (1) damaged Access Control Server (ACS). Replace one (1) inoperable gate motor with required components.

5.1.2. The installment will cover the replacements and maintenance necessary to bring 112th SIG BN Electronic Security System (ESS) up to industry standards.

5.1.3. The Contractor does not have a need to know for the main server room where the damaged ACS is currently stored, so escort is required during replacement, quarterly maintenance, and training.

5.1.4. The Contractor will also provide all manufacturer specifications and documentation on all equipment, components and other associated components installed. Additional information includes ACS login and cloud storage information for the systems at 112th SIG BN, 389th MI BN, and 528SB HQ.

5.1.5. Repair twenty-three (23) inoperable badge card readers.

5.1.6. Warranty. All required items of equipment will have a warranty of at least 12 months from the date of completed installment. There is no need for an extended warranty, since the Contractor will provide quarterly maintenance in May, August, November, and February for each fiscal year. If any additional parts associated with the system needs to be replaced during this contract, the full-service maintenance package must cover those replacements.

5.1.7. System Testing and Verification: Complete testing of Access Control Server (ACS) including network cable performance standards, network switch communication, badging management software function, individual components, and all related devices is required. The intent is for a turn-key package to the Government.

5.2. Quarterly Maintenance.

5.2.1. The Contractor will provide in depth full-service quarterly maintenance on the Electronic

Security Systems (ESS) for all contracted years located at 112th Signal Battalion, 528SB HQ, and 389th MI BN. Quarterly maintenance will be conducted in May, August, November, and February for each fiscal year.

5.2.2. Additional Instructions: The contractor will conduct a pre site survey with the COR prior to execution of work to ensure mutual understanding of requirements. The Contractor will be responsible for the professional quality, technical accuracy, and the coordination of all designs, drawings, specifications, and other non-construction services furnished by the Contractor under this contract. The Contractor will, without additional compensation, correct or revise any errors or deficiency in its designs, drawings, specifications, and other non-construction services and perform any necessary rework or modifications, including any damage to real or personal property, resulting from the design error or omission.

5.2.3. Training:

5.2.3.1. The Contractor shall provide a 2-hour on-site training session for a minimum of two personnel, operating system procedures and configuration, operator functions, database functions and setup, card holder input and deletion procedures, report generation, items unique to the ESS backup and restore.

5.2.3.2. All training will be video recorded with electronic copies delivered to the Government via DVD, Blu-ray, or USB drives in a common video player format, i.e. Windows Media Player or QuickTime.

5.2.3.3. Surveillance:

5.2.3.4. The Contractor shall provide fully operational system for the unit to conduct 24 hour/7 days of the week Electronic Security System (ESS) at 112th Signal BN, 528SB HQ, and 389th MI BN. The Contractor will have access to the access control log;

therefore, in the event the unit is unable to access control log due to unforeseen circumstances, the Contractor will provide emergency maintenance service to troubleshoot issue in order to resolve problem. Once the log is retrieved the vendor will share “HOW TO” guide on how to troubleshoot this issue internally if issue arise in the future.

5.2.3.5. Neither the Government’s review, approval, or acceptance of, nor payment for the services required under this contract, will be construed to operate as a waiver of any rights under this contract or of any cause of action arising out of the performance of this contract. The Contractor will be and remain liable to the Government in accordance with applicable law for all damages to the Government caused by the Contractor’s negligent performance of any of these services furnished under this contract. The rights and remedies of the Government provided for under this contract are in addition to any other rights and remedies provided by law.

5.3. Documentation and Reporting.

5.3.1. The contractor will provide work plan, and contractor progress reports.

5.3.2. Damage Report. The Contractor shall submit a monthly damage report to the COR/ACOR that annotates the damage, corrective action, and date corrected.

5.4. Contractor Manpower Reporting (CMR):

5.4.1. The Contractor shall provide management functions that meet the requirements of the Task Order. The contractor shall self-report ALL contract labor hours (including subcontractor labor hours) required for performance of services provided under this contract via https://sam.gov.

The legacy Enterprise Contractor Manpower Reporting Application (eCMRA) was decommissioned in June 2020. Contractors will begin reporting manpower data relating to the performance of services contracts into https://sam.gov, consistent with existing service contract reporting requirements under the FAR Subpart 4.17—Service Contracts Inventory, that is currently applicable only to Federal civilian agencies. While inputs may be reported any time during the FY, all data shall be reported no later than October 31 of each calendar year, beginning with 2020.

5.5. REPAIR Parts: The Government retains rights to all ACS and EES components. The Contractor shall return all unwarranted parts to the government in manufacturer shipping containers with original packing materials. It is the responsibility of the Contractor to resolve all warranty issues to include shipping cost. All documents shall be available for the Contracting Officer’s review and audit. The Contractor shall only be reimbursed in accordance with price list established by this contract.

The Contractor shall keep a running tabulation of contract service provided, and provide a written report to the COR on a…