24R0003_Q and A.pdf
PDF 153 KB Posted
- Attached to
- Audio Visual Services Support Federal contract opportunity
- Solicitation number
- H9225724R0003
- Issued by
- United States Special Operations Command
About this file
This document contains questions and answers regarding a solicitation for audio visual services support. The United States Special Operations Command is seeking a contractor to provide on-site inspection reports, repair and replacement services for audio visual equipment at no more than 52 assessments per year. The contractor must have a secret security clearance and will visit sites on a case-by-case basis to assess technical issues and provide quotes for repairs or equipment replacement. No incumbent contractor is currently performing these services. Room diagrams, schematics and CAD files are available but no ticket tracking software or historical repair reports exist. Normal parking and a loading area will be provided but there is no dedicated on-site location or resources for the contractor.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| AMENDMENT 1_RFQ H9225724R0003 Mod Solicitation.pdf | ||
| Atch 3_DD254_Draft_G-65 AV Services.pdf | ||
| RFQ H9225724R0003.pdf |
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Text version
Q&A
Audio Visual Services Support
RFQ H92257-24-R-0003
9 November 2023
Question Number:
RFI
Document Para./ Section Questions/Comments
(1)
Q: I just wanted to ask if you are going to need my staff working 8 hours a day or to always be ready to call when needed.
Government Response: This contract will not be a constant work daily work requirement. Units will submit repairs or projects for quotes based upon requirements. Each project will be awarded via this contract vehicle.
(2)
Q: We would like to know if this is a brand new contract OR if there is (was) an incumbent performing these services.
If not brand new, could you please provide the current / previous contract number?
Government Response: New requirement
(3)
Q: Is this service currently being performed by a contractor? If so, please provide the contract number for the current work.
Government Response: New requirement
(4)
Q: If additional requests to review govt systems are made to the contractor beyond the 52 allotted assessments, how will the govt handle this?
Government Response: The Government does not anticipate exceeding 52 assessments per year.
(5) Q: If additional hours are required for Clins 2, 3, and 4 due to workload, how will the govt handle this?
Government Response: The Government does not anticipate exceeding the stated hours.
(6)
Q: Would the govt consider a Firm Fixed Price Level of Effort price instead of the mandated hours provided for clins 2, 3, and 4?
Government Response: No, the hours listed are the maximum ceiling hours per year. The full number of hours may not be needed during performance.
(7)
Q: Will the Contractor Help Desk be used only as a method for the govt to submit the 52 Annual requests, or are there additional services that need to be provided by the helpdesk? Such as remote phone/email technical support and Tier 1 troubleshooting, reporting outages outside of the 52 requests, etc?
Government Response: For technical issue requirements, the vendor will visit to assess the issue and provide a quote to repair/replace.
(8) Q: How many calls/emails for priority service are made per month to the current helpdesk?
Q&A
Audio Visual Services Support
RFQ H92257-24-R-0003
9 November 2023
Question Number:
RFI
Document Para./ Section Questions/Comments
Government Response: There are no ‘priority service calls’ associated with this requirement.
(9)
Q: How many calls/emails for normal service are made per month to the current helpdesk?
Government Response: No more than 52 per year
(10)
Q: Is a ticket tracking software currently in use and are historical repair or maintenance reports available for all current equipment?
Government Response: No
(11)
Q: Are room diagrams/schematics, line-drawings and CAD files available for the rooms utilizing this AV equipment?
Government Response: Yes
(12)
Q: Is a location/room available on-site for contractor resources to be stationed to handle incoming helpdesk calls and review requests, perform the on-site inspection reports, and bring equipment to in order to accomplish repair work or prepare RMA's?
Government Response: This requirement is a case by case situation not a fulltime helpdesk.
(13)
Q: Are govt provided assets available in this location/room to include desk, computer, phone, workbench and work area, as well as a secure space for contractor provided tools and miscellaneous spare parts, etc?
Government Response: This requirement is a case by case situation not a fulltime helpdesk.
(14)
Q: Is a parking spot available for a contractor provided vehicle to transport material and manpower to the various locations on-site?
Government Response: Normal parking is available and a loading area for equipment drop-off.
(15)
Q: Could you kindly provide information on whether a secret or top-secret clearance is necessary?
Government Response: A secret security clearance is required.
File details come from the government source that posted it. Updated .