2025 Attachment 1 - Performance Work Statement - Draft.pdf

Attachment 1 - Performance Work Statement.docx

PERFORMANCE WORK STATEMENT

NAVAL SPECIAL WARFARE COMMAND

INTEGRATED ELECTRONIC SECURITY

SYSTEM (IESS) SUPPORT – BASIC CONTRACT

1.0 BACKGROUND

1.1 Naval Special Warfare Command (NAVSPECWARCOM) Force Programs Office is responsible for the physical security and force protection of personnel assigned to its headquarters command and subordinate activities. General physical security is enabled by Access Control Systems

(ACS), Closed-circuit televisions (CCTV), and Intrusion Detection Systems (IDS). Collectively, these systems form an Integrated Electronic Security System (IESS) capability designed to deter and detect unauthorized intrusion into government spaces and protect people, property, and facilities.

1.2 Naval Special Warfare (NSW) is executing a plan to standardize, integrate, and sustain disparate

ACS, CCTV, and IDS systems across its enterprise to meet appropriate Federal, State, and Local regulations, Industry standards, and Office of the Chief of Naval Operations (OPNAV) requirements. This plan targets IESS capabilities among major East and West Coast commands, other stateside locations, and

Hawaii.

1.3 In support of paragraph 1.1 and 1.2 requirements, NSW requires Contractor support, in the form of non-personal services, to sustain continuous operations for NSW’s enterprise IESS. This includes supporting legacy and current-state systems while planning for the next iteration of technology changes.

The Government anticipates that successful execution of its IESS program requires a Contractor that: has demonstrated experience supporting security system maintenance and operations in a distributed geographic environment, employs well-qualified personnel with appropriate experience in IESS systems, and possesses and use tools, technology, and processes to effectively manage the work effort and be responsive to customer needs.

2.0 OBJECTIVE

The objective of this requirement is to establish a five-year Firm Fixed Price (FFP) Indefinite Delivery

Indefinite Quantity (IDIQ) type contract for technical services for life-cycle support of NSW IESS systems across its enterprise to include such tasks as preventative maintenance, corrective maintenance, emergency maintenance, special projects, and engineering assessments.

3.0 SCOPE

3.1 NSW requires comprehensive technical services to ensure continuous operation and sustained functionality of all NSW IESS systems, to include their hardware and software components. Technical services most commonly anticipated shall include, but are not limited to:

3.1.1 Providing preventative maintenance in accordance with manufacturer guidelines to sustain IESS performance, lessen the likelihood of failure, and meet the security requirements prescribed by

Department of Defense (DoD) and Department of the Navy (DoN).

3.1.2 Providing corrective maintenance to restore IESS systems or components to working order or to replace them when they are beyond repair or have reached the end of their useful life.

3.1.3 Providing after-hours emergency maintenance for IESS systems or components.

3.1.4 Providing support for special projects that improve or expand IESS capabilities.

3.1.5 Providing engineering services to assist the Government in the conceptualization, design, development, production, operation, and/or retirement of IESS systems.

3.1.6 Providing configuration management services to document and maintain up-to-date IESS system and component records.

3.1.7 Assisting the Government in managing IESS equipment and material spares.

3.1.8 Ensuring that NSW IESS systems meet all security and safety requirements of this contract.

3.2 NSW currently uses a variety of manufacturers and products to deliver IESS services to include:

American Dynamics (Intellex), Avigilon, Bosch/Sony, Digital Monitoring Products (DMP), Digital

Security Controls (DSC), Hanwha, Lenel (OnGuard and Picture Perfect), MAS (MASterMind), Panasonic, Pelco, Qognify (Ocularis), and Verint. These products provide IESS protection for over 60 buildings NSW-wide. Specific buildings and manufacturers and products are subject to change over the course of this contract.

3.3 The Contractor shall ensure that components are compatible and interoperable when modifying

IESS systems or system components. The scope of this service includes associated equipment and hardware such as Intrusion Detection Equipment (IDE), motion detectors, on-site Premise Control Units

(PCUs), electronic door strikes, magnetic locks, panic/crash bars, strobe lights & switches, legacy emergency backup batteries, controller units and enclosures, and control & power wiring for the system.

Communication infrastructure such as conduit, fiber, and wiring as well as secondary power infrastructure such as uninterrupted power supply (UPS) and battery backups are considered a part of the system under this scope of work. In some cases, the Contractor may be called upon to service locking mechanisms such as Kaba Mas X-09 and X-10 locks. The Contractor may also be asked to perform related, but non-system repairs to such things as gates and turnstiles that are IESS controlled. The Contractor shall be responsible for maintenance and repair of all additional components added during the course of the contract. The

Contractor shall ensure data is protected at all times in accordance with the clauses of the contract. The

Contractor shall provide support to keep these systems operable 24-hours per day, with minimal down-time.

4.0 REFERENCES

IESS technical services shall be guided by security doctrine contained within the DoD instructions and manuals listed in Table 1 below and as specified by each site’s security specialist/security team. Copies of all guidance may be provided upon written request. In addition, the Contractor shall comply with applicable Federal, State, and Local regulations as well as Industry standards. The Contracting Officer, with input from the Contracting Officer’s Representative (COR), shall adjudicate any disagreements or interpretations of doctrine, regulations, and/or standards.

Reference Title a.

DoDM 5105.21 Vol 2

Sensitive Compartmented Information Administrative Security

Manual: Administration Of Physical Security, Visitor Control, And Technical Security

b. DoDM 5200.01 Vol. 1-3 DoD Information Security Program

c. DoDI 8510.01 Risk Management Framework

d. OPNAVINST 5100.23G Navy Occupation Safety and Health Program Manual

e. OPNAVINST 5530.13C Physical Security Instruction for Conventional Arms, Ammunition, and Explosives

f. OPNAVINST 5530.14E Navy Physical Security and Law Enforcement Manual

g. UFC 4-010-01 DoD Minimum Antiterrorism Standards for Buildings

h. UFC 4-020-01 Security Engineering Facilities Planning Manual

i. DTM 09-12 Interim Policy Guidance for DoD Physical Access Control

j. NIST SP 800-37r2 Guide for Applying the RMF to Federal Information Systems

k. UL 2050 Standards for Closed Rooms and Secure Rooms

l. NIST SP 800-171r3 Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations

m. NIST SP 800-53r5 Security and Privacy Controls for Federal Information Systems and Organizations

Table 1. IESS References

5.0 REQUIREMENTS

5.1 General Requirements

5.1.1 Throughout the performance of the contract, the Contractor shall focus on the goal of improving

IESS availability and supportability while reducing total cost of ownership. The Contractor shall anticipate and act on technology changes impacting NSW IESS operations.

5.1.2 The Contractor shall provide support as specified in each Task Order. Some sites will require full-time support while others will require part-time support. Full-time and part-time support shall be defined at the Task Order level.

5.1.3 The Contractor shall generally perform preventative maintenance, corrective maintenance, emergency maintenance, special projects, and engineering assessments at all sites, with specific requirements specified at the Task Order level. Decisions related to these tasks shall be guided by threat assessments, appropriate risk mitigation measures, advances in IESS technologies, and economic return on investment.

5.1.4 The Contractor shall supply all parts, labor, materials, equipment, tools, consumables, supervision, and other resources necessary to accomplish all tasks proposed, unless otherwise specified at the Task Order level. Additionally, any dependencies on government furnished equipment or services will be considered by the Government on a case-by-case basis and authorized at the Task Order level.

5.1.5 The Contractor shall install, integrate, test, and train Government personnel to operate all IESS systems and components as part of tasks on this contract. Training shall be hands-on in the operation of systems and components when those systems and components are new or unfamiliar to the Government.

5.1.6 The Contractor shall satisfy the configuration management requirements of this contract in the execution of all tasks.

5.1.7 IESS systems or components purchased for or removed under this contract shall remain the property of the U.S. Government unless otherwise stated in the Task Order.

5.1.8 All passwords, software keys, dongles, and related IESS system access controls are property of the U.S. Government and shall be provided to the COR immediately upon implementation.

5.1.9 The Contractor shall perform all tasks in such a manner as to ensure the safety of their employees, other personnel, and Government property. During the performance of tasks, if it becomes apparent at any time that the continuation of work may result in damage to personnel, equipment, or structures, the Contractor shall stop that portion of the work and report the circumstances immediately to the COR and authorized government site representative (AGSR). The Contractor shall use appropriate safety equipment and procedures that may apply to the various tasks under this contract. The Contractor shall adhere to all Occupational Safety and Health Administration (OSHA), Environmental Protection

Agency (EPA), and National Fire Protection Agency (NFPA) regulatory requirements during the performance of tasks performed under this contract.

5.1.10 Contractor personnel assigned under this contract shall be fully capable of performing in an efficient, reliable, and professional manner, shall possess requisite manufacturer and industry certifications for the systems being worked on, and shall have sufficient experience performing the type of work described in this performance work statement.

5.1.11 At the Government's request, the Contractor shall provide verification of compliance with any qualifications, certifications, and/or Valued Added Reseller (VAR) status identified in this PWS.

5.1.12 The Contractor shall prepare quotes for all contract services with the exception of Preventative and Emergency Maintenance. In instances where labor, material, or travel is Firm Fixed priced upon contract award in Attachment 2, the Contractor shall use this pricing in all quotes. Labor, material, or travel costs outside of Attachment 2 will be authorized by the Contracting Officer on a case-by-case basis.

For any work determined by the Government to not be covered by an existing Task Order, the

Contracting Officer issue a new Task Order, or modify an existing Task Order before commencement of work.

5.1.13 For material-only requirements where the cumulative cost of any one item does not exceed

$500, or other value identified at the Task Order level and the work is covered by an existing Task Order, the Contractor is approved to proceed with the work and charge the cost to the appropriate contract line item. Within five days of item procurement, the Contractor shall provide the Government (COR) with a statement of materials. The Government will verify price reasonableness of material purchases when conditions cited at FAR 13.203(a)(3) are present and reserves the right to reject invoices for any materials determined to be unreasonably priced.

5.1.14 For all requirements that do not exceed the micro-purchase threshold (currently $10,000.00 for materials/parts or $2,500.00 for services subject to Service Contract Labor Standards), the Contractor shall submit a quote (labor, materials, and travel) to the COR for review. If is determined by the

Government that the work is covered by an existing Task Order, and none of the conditions cited at FAR

13.203(a)(3) are present, approval to proceed will be issued by the COR in writing. Otherwise, approval to proceed will be issued by the Contracting Officer in writing. No work shall begin until approval is granted and/or a Task Order is issued or modified by the Contracting Officer. The Contractor shall retain records of all such approvals through the life of this contract and produce evidence of approval upon the

Government’s request.

5.1.15 For all requirements that exceed the micro-purchase threshold as defined in 5.1.14, the

Contractor shall submit the quote for number of labor hours, travel, and 3 quotes for any material items with prices not yet established under the contract, to the COR for review. The Government will verify price reasonableness and approval to proceed will be issued by the Contracting Officer in writing. No work shall begin until approval is granted and/or a Task Order is issued or modified by the Contracting Officer.

5.1.16 Unless otherwise specified at the Task Order level, timeframes (e.g., 30 days) are measured in calendar days.

5.1.17 In the event the contractor is involved with a potential spillage, security violation, or information technology violation, the contractor shall cooperate in any related inquiry or investigation, which may include but not limited to the Government securing contractor property or contractor employee personal property as determined necessary by the Government and/or conducting forensic analysis. Applicable Department of Defense, United Special Operations Command, and Naval Special

Warfare regulations, instructions, and policies would apply to such processes.

5.1.18 The Contractor shall exhibit professional conduct and comply with all applicable Federal, DoD, Navy and United Special Operation Command regulations, instructions, directives, and policies in performance of this contract.

5.2 Preventive Maintenance

5.2.1 The Contractor shall perform Preventive Maintenance (PM) to inspect, clean, service, adjust, and test IESS systems and components to ensure they are in optimal working condition and functioning according to the manufacturer’s specifications and in accordance with DoD/DoN/ICD 705 policy.

Preventative maintenance includes regularly scheduled testing of IDS systems installed in secure facilities with results reported to the appropriate facility point-of-contact. Preventive maintenance may also include corrective maintenance to restore an IESS system or component to operate as designed, engineered, or manufactured. PM services shall include all consumables (e.g., cleaning rags, brushes, etc.), labor, and related expenses unless otherwise specified at the Task Order level.

5.2.2 The Contractor shall produce Preventive Maintenance Plans (PMP) and Preventative

Maintenance Checklists (PMC) for each government site and deliver them to the COR for approval in accordance with the terms of the Task Order. Subsequent review and updates of PMPs and PMCs shall be performed annually, or when systems or components change, and submitted to the COR for approval.

5.2.3 The Contractor shall execute preventive maintenance actions in accordance with approved

PMPs and using approved PMCs. PMCs will be used to document that maintenance has been done. PMCs shall include any technical notes related to maintenance actions and be delivered to the Government monthly as part of monthly status report requirements in the form of a Preventative Maintenance Report.

5.2.4 The Contractor shall notify the COR and AGSR of any necessary corrective maintenance discovered, but not fixed, during PM.

5.3 Corrective Maintenance

5.3.1 The Contractor shall perform corrective maintenance to restore an IESS system or component to operate as designed, engineered, or manufactured. This may include repairs to, or replacement of, IESS systems or components. The Contractor or Government may identify corrective maintenance; however, Contractor identified corrective maintenance shall not commence until approved by the COR or

Contracting Officer, as appropriate in accordance with the provisions of this requirement.

5.3.2 Upon receipt of a corrective maintenance request, the Contractor shall assess the requirement and prepare a quote with estimates of hardware, software, material, sub-contract, and travel costs (if needed) along with labor hours not already covered under an existing Task Order and any ODCs to complete the work and provide it to the COR within 30 calendar days of the Government request.

5.3.3 Corrective Maintenance requirements shall be handled in accordance with the terms of 5.1.13, 5.1.14, or 5.1.15 before work may proceed. Upon approval, the Contractor shall work with the COR or

AGSR to assign a priority and required completion date to the work. Work shall generally be performed during normal business hours Monday – Friday, excluding Federal Holidays, and be complete within 30 days of work approval, unless otherwise specified at the Task Order level.

5.4 Emergency Maintenance

5.4.1 The Contractor shall perform emergency maintenance. Emergency maintenance is time-sensitive preventative or corrective maintenance that is conducted outside of normal business hours or has an urgency that necessitates a higher priority.

5.4.2 NSW IESS systems provide security 24-hours per day. Occasional downtime is inevitable, and when it occurs, the response is based on the mission criticality of the system or component. Upon receipt of an emergency maintenance request for which there is no remedial workaround, the Contractor shall have personnel on site within 4 hours of being notified by the COR or AGSR. Exceptions may be granted by the COR or AGSR, on a case-by-case basis, depending on site location and the criticality of the system or component. For all other emergencies, the contractor shall respond on the next business day.

5.4.3 Unless otherwise authorized at the Task Order level, emergency maintenance services shall be billed at the rates established under the contract. Emergency maintenance services performed during normal business hours shall be billed at the hourly rate. Emergency maintenance services approved for performance outside of normal business hours shall be billed at overtime or holiday/premium hourly rates, as appropriate. Within five days of an Emergency Maintenance action completion, the Contractor shall provide the Government (COR) with a statement of services. The Government will verify price reasonableness of Emergency Maintenance services and reserves the right to reject invoices for any services determined to be unreasonably priced.

5.4.4 To assist the Government in trouble shooting the issue prior to Contractor engagement, the

Contractor shall produce Quick-Response Checklists (QRCs) for each government site that can be used by Government personnel to perform basic troubleshooting and repairs when an IESS system or component fails. QRCs shall be delivered to the COR for approval in accordance with the terms of the

Task Order. Subsequent review and updates of QRCs shall be performed annually, or when there are system or component changes, and submitted to the COR for approval. The Contractor shall train Site

Security Managers, Special Security Officers, Special Security Representatives, Physical Security

Officers, and/or other AGSRs on the use of QRCs.

5.5 Special Projects

5.5.1 The Contractor shall preform special projects as required by the Government. Examples of special projects may include but are not limited to: adding ACS to new buildings or doors; replacement of motion sensor with exit card readers; relocation of controller enclosures and interface components;

migration of ACS database to upgraded ACS control computers; ACS database software upgrades required to maintain system warranty; installation of additional passive infrared (PIR) motion sensors or other IDS components; upgrading controller cards required for ACS database software compatibility;

installation of additional fixed or pan tilt zoom (PTZ) cameras to CCTV network; or replacement of

CCTV multiplexers, controllers, Video Management Systems, and/or network video recorder (NVR) to increase capabilities.

5.5.2 Upon receipt of a special project request, the Contractor shall assess the requirement and prepare a quote in accordance with paragraph 5.1.12 requirements and provide it to the COR within 30 calendar days of the Government request.

5.5.3 Special Projects shall be approved in accordance with the terms of 5.1.13, 5.1.14, or 5.1.15 before work may proceed. Upon approval, the Contractor shall work with the COR or AGSR to assign a priority and required completion date to the work. Work shall generally be performed during normal business hours Monday – Friday, excluding Federal Holidays, and be completed in accordance with terms of the Task Order under which the work is awarded.

5.6 Engineering Assessments

5.6.1 The Contractor shall perform engineering assessments. Engineering assessments will be used to assist the Government in the conceptualization, design, development, production, operation, and/or retirement of IESS systems and components. Their purpose is to enable the Government to achieve its goal of standardizing and integrating disparate IESS systems and improving the availability and supportability of these systems while reducing total cost of ownership.

5.6.2 Engineering assessments may include but are not limited to: planning for legacy system and component updates or modernizations; consulting to develop an over- arching IESS strategy; engineering services to survey, design, and document NSW’s IESS architecture; systems integration to build and integrate disparate systems into a single security system; and information technology to support IESS network requirements. Engineering assessment products shall be delivered to the COR in accordance with the terms of the Task Order under which work is awarded.

5.6.3 Upon receipt of an engineering assessment request, the Contractor shall assess the requirement and prepare a quote with estimates of hardware, software, material, sub-contract, and travel costs (if needed) along with labor hours not already covered under an existing Task Order and any ODCs to complete the work and provide it to the COR within 30 calendar days of the Government request.

5.6.4 Engineering assessments shall be approved in accordance with the terms of 5.1.13, 5.1.14, or

5.1.15 before work may proceed. Upon approval, the Contractor shall work with the COR or AGSR to assign a priority and required completion date to the work. Work shall generally be performed during normal business hours Monday – Friday, excluding Federal Holidays, and be completed in accordance with the terms of the Task Order under which the work is awarded.

5.7 Other Services

5.7.1 The Contractor shall perform other service tasks related to and in support of this contract, as specified at the Task Order level. Below are some of the services which may be required:

5.7.2 Repairable Equipment Repair

5.7.2.1 Repairable equipment is any hardware component that can be economically repaired and returned to service. The Government will not accept refurbished equipment in exchange for a repair. If the hardware cannot be repaired, it shall be replaced with new. The Contractor shall manage equipment warranties to assist in repair determinations.

5.7.2.2 For Contractor installed hardware that is still under warranty, the Contractor is fully responsible for repairing or replacing it should it break or cease to function properly, and such repairs or replacements shall be at no additional cost to the Government. Exceptions may be considered on a case-by-case basis, at the sole discretion of the Government. For all other hardware that breaks or ceases to function properly, the Contractor shall assess whether the hardware is economically feasible to repair and provide recommendations to the Government. If the hardware is determined to be repairable equipment, the

Government may authorize the Contractor to perform the repair service at the Task Order level.

5.7.3 End-of-Life Replacement

5.7.3.1 End-of-life replacement is the replacement of any hardware or software that is: broken beyond repair, outdated and no longer supportable (i.e. repairs or upgrades) by the manufacturer, no longer interoperable with the system it is a part of, or no longer has the capacity to meet system requirements

(e.g. processor, storage, or RAM).

5.7.3.2 The Contractor shall produce a Technical Refresh Plan (TRP) for each government site in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. Subsequent review and updates of technical refresh plans shall be performed annually and submitted to the COR for approval.

5.7.3.3 The Contractor shall execute technical refresh actions in accordance with approved plans and under the guidelines of special projects, as specified at the Task Order level.

5.7.4 Software/Firmware Updates

5.7.4.1 The Contractor shall ensure that all computer equipment, operating systems, applications, and peripheral devices proposed, or installed, to support IESS systems and components meet applicable

Security Technical Implementation Guide (STIG) requirements.

5.7.4.2 The Contractor shall ensure that IESS equipment is kept up-to-date with current software and firmware updates. The Contractor shall notify the COR and AGSR within 30 days of new software/firmware releases so that the updates can be installed during a planned maintenance evolution. The Contractor shall perform the updates at no additional cost to the Government. Exceptions may be considered on a case-by-case basis, at the sole discretion of the Government. The Contractor shall install the update and test the system for stability and correct operations.

5.7.4.3 The Contractor shall ensure that operating systems (OS), anti-virus programs, and other installed applications (e.g., security system software and accessory software including office productivity and photo manipulation) are kept up-to-date with current versions and/or security patches. The Contractor shall notify the COR and AGSR within 30 days of new version/security patch releases so that the updates can be installed during a planned maintenance evolution. The Contractor shall perform the updates at no additional cost to the Government. Exceptions may be considered on a case-by-case basis, at the sole discretion of the Government. The Contractor shall install the new version/security patch and test the system for stability and correct operations.

5.7.4.4 The Contractor shall identify any required Software Support Agreements affecting IESS systems and notify the COR and AGSR so that they can be factored into planned maintenance support.

5.7.4.5 Site Security Managers, Special Security Officers, Special Security Representatives, Physical

Security, and/or other COR or AGSR designated personnel shall be informed and trained on system changes when software or firmware has been updated.

5.8 Inventory Management

5.8.1 The Contractor shall perform inventory management functions for existing inventory, and contract purchased inventory, of IESS equipment and material spares. The Contractor shall produce and maintain equipment and material spares inventory lists in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. Updates to equipment and material spares inventory lists shall be submitted to the Government monthly as part of monthly status report requirements. The Government will use this information to monitor purchases, repairs, and disposals.

5.8.2 The Contractor shall not include any non-IESS system or component consumables as part of the inventory lists. Examples of such consumables include electrical tape, cleaning rags, brushes, etc. Approved

IESS system or component consumables for inventory include are such things as batteries, prefabricated cables, power cords, etc.

5.9 Configuration Management

5.9.1 The Contractor shall perform Configuration Management (CM). Configuration management is inherent in all services under this contract. Configuration management services shall include producing updated records for: installed equipment; power sources; equipment operation and maintenance manuals;

warranty information; system software, license information, and security patches; and up-to-date as-built drawings of the security device locations and power/data communications cabling pathways.

5.9.2 The Contractor shall produce and maintain IESS installed equipment lists for each government site in accordance with the terms of the Task Order under which work is awarded and submit them to the

COR for approval. These equipment lists shall contain information such as: equipment name, make, model, and serial number; date of purchase/installation; physical location (e.g., building, floor, and door);

configuration settings; passwords; and other information necessary to support and maintain the equipment through its life.

5.9.3 The Contractor shall produce and maintain IESS software lists for each government site in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. These software lists shall contain information such as: software name, manufacturer, and version number; software license, dongle, and/or key information; passwords; security patch information;

and other information necessary to support and maintain the software through its life.

5.9.4 The Contractor shall produce and maintain IESS system and component as-built drawings for each government site in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. These drawings should contain information such as: building floor plans; server locations; subpanel locations; device locations; network connectivity such as IP schemes and

VLAN subnet schemes; and other information necessary to support and maintain IESS systems through their life.

5.9.5 The Contractor shall provide and maintain IESS system and component technical documents

(i.e., equipment specifications, installation guides, operating guides, warranty information, etc.) for each government site in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. Where technical documentation is missing, the Contractor shall notify the

COR and shall be required to contact the manufacturer or vendor to obtain an electronic or print copy of technical documentation and deliver it to the COR upon the Government’s request.

5.9.6 Configuration management information is sensitive and considered For Official Use Only

(FOUO), and as such shall be maintained only on protected IT systems. All information produced under this contract is developed exclusively for the use of the Government and remains the property of the

Government. The Contractor may have one copy of as-built drawings at the Contractor’s local office and one copy on-site. Although drawings are unclassified, they are not for distribution without the written approval of the COR. The Contractor shall account for all drawings created or copied. At the termination or expiration of this contract and any task orders issued under the contract, the Contractor shall deliver all

(and not retain) CM materials to the COR via an acceptable transfer medium. The Contractor shall destroy all drawings no longer accurate or required according to COMNAVSPECWARCOMINST

5210.1.

6.0 WORK EFFORT MANAGEMENT

6.1 The Contractor shall effectively manage the work effort. This shall include managing the timeliness, completeness, and quality of work being done and taking appropriate corrective actions as needed. The Contractor shall be responsive to customer needs and concerns. The Contractor shall effectively manage subcontracts and key personnel with minimum turnover and well qualified replacements. A summary of the work effort shall be delivered to the Government as a Monthly Status

Report (MSR) in accordance with the terms of the Task Order under which work is awarded.

6.2 All work on this contract shall be done using a trouble ticketing system provided by the

Contractor. Trouble tickets shall be used to initiate, manage, and report all tasks under this contract. The system must allow Government personnel to submit electronic service requests by email or through an online portal. The Contractor shall also accommodate service requests called in by phone. The system shall enable the Government to capture cost, schedule, performance, and other data for trend analysis and other purposes. The system shall allow for customized user defined fields. The system shall be capable of producing structured and unstructured data reports. These reports should include information such as:

ticket number, ticket date; issue description; command; location; sub-command; building; room;

associated tickets; type maintenance; ticket status; completion ETA; requester, Point-of-Contact (POC);

notes/comments; note date; labor category; labor quantity; labor cost; material; material quantity; material cost; subcontract costs; travel costs; description of services performed; ticket close date; and other information necessary for program management. The Contractor shall deliver to the Government daily trouble ticket reports, weekly trouble ticket plans, and monthly trouble ticket summaries (as part of the

Monthly Status Report - MSR) in accordance with the terms of the Task Order under which work is awarded.

6.2.1 The Contractor shall ensure the trouble ticketing system meets the security controls outlined in Paragraph 4.0, Table 1 References r & s as well as those outlined in DFARS 252.204-7012 and the NSWC Specific Tailored Controls identified in Exhibit A. Unless otherwise specified at the Task

Order level, costs to comply with these controls shall be the responsibility of the Contractor. To support this, the Contractor shall submit a fully completed Exhibit A to the Government (COR) no later than 15 days following Contract Award, the Government will complete its review within 30 days of receipt with the requirement of a fully approved system no later than 60 days after Contract Award. Any deviations to this shall be coordinated with and approved by the Contracting Officer.

6.3 The Contractor shall provide Service Desk support for the day-to-day execution of this contract and the trouble ticketing system. The Service Desk shall provide email and telephonic support to personnel at all Government sites.

6.3.1 The Program Administrator identified in Section 9.1.2.2 shall manage the Service Desk and serve as the primary liaison between Government customers, Contractor service providers, and the COR on IESS matters.

6.4 The Contractor shall develop a plan of action and milestones (POAM) for all special projects and other tasks in accordance with the terms of the Task Order under which work is awarded and submit them to the COR for approval. POAMs will aid in resourcing decisions and be used to measure

Contractor performance. Subsequent updates to POAMs shall be delivered to the Government as part of monthly status report requirements.

6.5 The Contractor shall coordinate trouble ticket work with AGSRs, notify those representatives when the work is complete, and get their sign-off on work completion. Within five days of trouble ticket completion, the Contractor shall provide the Government (COR) with a statement of material or statement of services, as appropriate. Statements of services shall include labor, material, and travel descriptions, quantities, and costs along with a narrative of the problem and solution. Statements of services shall match work explicitly authorized in the Task Order or otherwise authorized by the COR or Contracting

Officer in accordance with paragraphs 5.1.13 or 5.1.14.

6.6 At sites where the Contractor may not have a full-time presence, the Contractor shall notify the

AGSR when they report onboard and when they depart.

6.7 The COR will designate Technical Representatives (TRs) and authorized government site representatives (AGSRs), as needed, to help coordinate local IESS efforts. Technical Representatives shall also serve as AGSRs.

7.0 MISCELLANEOUS REQUIREMENTS

7.1 The Contractor shall possess Contractor licenses appropriate for the state and local municipality in which the work is being done.

7.2 The Prime Contractor shall be a VAR for the Original Equipment Manufacturer (OEM) and products listed in paragraph 3.2 and maintain this VAR status throughout contract performance. In the event the OEM does not require a VAR agreement to directly access their products, services, and support and to maintain warranties and warranty services on their products, VAR is not required but is desired.

At the Task Order level, the Contractor shall submit in writing to the Contracting Officer an affirmative statement of meeting VAR requirements, and where applicable, identify any specific OEMs and products where VAR is not required, prior to Task Order award. If OEM or product changes require a VAR agreement where none previously existed, the Contractor shall notify the Contracting Officer in writing and ensure the Contractor obtains VAR status within sixty (60) days it knew, or should have known, of the manufacturer or product change. Any changes to VAR requirements may be authorized at the Task

Order level.

7.3 IDS installation related components and monitoring stations shall comply with Underwriters

Laboratories (UL) 2050 Standard for National Industrial Security Systems for the Protection of Classified

Material, UL 2050. All details of workmanship shall be in accordance with the highest standards and best practices for low voltage electronic maintenance in accordance with manufacturer’s specifications.

8.0 SECURITY REQUIREMENTS

8.1 Security shall be in accordance with the attached DD254. All Contractor personnel (prime and sub-Contractor) supporting this task shall be U.S. citizens cleared at the Secret level at contract award and maintained throughout the contract period of performance. Any exceptions will be granted at the discretion of the Contracting Officer.

8.2 Documentation and drawings for work performed under this contract are unclassified.

8.3 The Contractor shall insure requirements for safeguarding classified information and classified materials, for obtaining and verifying personnel security clearances, for verifying security clearances and indoctrination of visitors, for controlling access to restricted areas, for protecting government property, and for the security of automated and non-automated management information systems and data are fulfilled. The Contractor's management system shall prevent unauthorized disclosure of classified and sensitive unclassified information. The Government shall be immediately notified if any security incident or any indication of a potential unauthorized disclosure or compromise of classified or sensitive unclassified information.

8.4 The Contractor shall establish appropriate administrative, technical, and physical safeguards to protect any and all nonpublic government data to ensure the confidentiality, integrity, and availability of government data. Other Information Technology, Information Systems, and software used in support of

PWS requirements may require Government approval in accordance with applicable DoD cybersecurity and information assurance regulations, policies, and instructions. Unless otherwise specified at the task order level, costs to comply with these approvals shall be the responsibility of the Contractor.

8.5 Contractor personnel shall be able to obtain personnel and vehicle access to military installations. Contractor personnel shall possess DoD/DoN Rapid Gate and DBIDS credentials for access to base and shall qualify for unescorted access to NSW facilities. The Contractor shall coordinate all necessary access through site command security offices and local military pass and identification offices.

Personnel not meeting these standards will be considered for work on this contract on a case-by-case basis by the COR.

9.0 QUALIFICATIONS

9.1 Certifications: The Contractor shall employ personnel with the following certifications.

9.1.1 Each Key Personnel shall possess at a minimum Lenel certification, and the collective group of

Key Personnel at each of the primary places of performances (per paragraph 22.0) shall possess all certifications for the Original Equipment Manufacturer (OEM) and products listed in Paragraph 3.2 and maintain these certifications throughout contract performance. In the event the OEM does not require a certification agreement to directly access their products, services, and support and to maintain warranties and warranty services on their products, certification is not required. At the Task Order level, the

Contractor shall submit in writing to the Contracting Officer an affirmative statement of meeting certification requirements, and where applicable, identify any specific OEMs and products where certification is not required, prior to Task Order award. If OEM or product changes require a certification where none previously existed or if the OEM requires recertification due to new product releases, the

Contractor shall notify the Contracting Officer in writing and ensure the Contractor obtains certification status within sixty (60) days it knew, or should have known, of the manufacturer or product certification change. Any changes to certification requirements may be authorized at the Task Order level.

9.1.2 Non-key personnel are subject to the same certification requirements as key personnel in paragraph 9.1.1 unless under the direct supervision and oversight of key personnel possessing those certifications. At the Task Order level, the Contractor shall submit in writing to the Contracting Officer an affirmative statement of meeting certification requirements and where applicable, identify any specific

OEMs and products where certification is not required, prior to Task Order award. Any changes to certification requirements may be authorized at the Task Order level.

9.1.3 If manufacturer or product changes require new certifications or if the OEM requires recertification due to new product releases, the Contractor shall notify the Contracting Officer in writing and ensure it provides certified personnel within sixty (60) days it knew, or should have known, of the manufacturer, product, or recertification change.

9.2 Experience: The Contractor shall employ personnel with the following experience.

9.2.1 Key Personnel

9.2.1.1 Program Manager (Key). This labor category shall serve as the overall lead or director on the contract and as the primary technical liaison between the Contractor and the Government. The Program

Manager ensures contract performance requirements and objectives are met. Minimum qualifications are at least 10 years of experience as a Subject Matter Expert working with Access Control, Intrusion

Detection, and Closed-Circuit Television systems, and seven (7) years of experience as a Senior

Manager/Overseer independently planning and completing IESS projects or studies of broad scope and complexity. Additionally, Project Management Professional (or equivalent) certification is required.

Experience for qualifications must be within the last 15 years.

9.2.1.2 Senior Engineer (Key). This labor category shall serve as the lead engineer on the contract. The

Senior Engineer oversees the design, procurement, installation, integration, testing, and training for all contract tasks and ensures quality and timeliness standards are met. The Senior Engineer shall supervise or oversee the work done by other Key and Non-Key personnel with lessor qualifications and certifications. Minimum qualifications are at least ten (10) years of experience working with Access

Control, Intrusion Detection, and Closed-Circuit Television systems, and five (5) years of experience independently planning and completing IESS projects of moderate-to-broad scope and complexity.

Lenel Enterprise certification is required. Experience for qualifications must be within the last 15 years.

9.2.1.3 Senior Technician (Key). This labor category may serve as site lead at primary places of performance. The Senior Technician works independently, or directs teams, in the performance of technical disciplines in support of security system design, integration, installation, repair, maintenance, and documentation. The Senior Technician conducts security system database administration, provides software support, and is responsible for configuration management. The Senior Technician shall supervise or oversee the work done by other Key and Non-Key personnel with lessor qualifications and certifications. Minimum qualifications are at least 10 years of experience working with Access Control, Intrusion Detection, and Closed-Circuit Television systems, to include installation, testing, troubleshooting, maintenance, and repair. Lenel Enterprise certification is required. Experience for qualifications must be within the last 15years.

9.2.2 Non-Key Personnel

9.2.2.1 Technician. This labor category usually works under the direction of a Senior Technician or

Senior Engineer and performs all technical disciplines in support of security system installation, repair, maintenance, and documentation. Minimum qualifications are at least five (5) years of experience working with Access Control, Intrusion Detection, and Closed-Circuit Television systems, to include installation, modification, troubleshooting, maintenance, and repair. Experience for qualifications must be within the last seven (7) years.

9.2.2.2 Program Administrator. This labor category shall serve as the overall administrator on the contract and as the primary administrative liaison between the Contractor and Government. The

Administrator provides customer service, service request, and work scheduling support for contract services and tracks and reports on all contract service activities. Minimum qualifications are at least five

(5) years of experience working with Access Control, Intrusion Detection, and Closed-Circuit Television system products and services, to include managing customer service requests, responding to customer complaints or inquiries, and keeping records on service transactions. Experience for qualifications must be within the last seven (7) years.

9.3 The Government reserves the right to authorize additional labor categories and assign varying

Key and Non-Key Personnel designations at the Task Order level.

10.0 STANDARDS OF CONDUCT

The Contractor shall maintain satisfactory standards of employee competency, conduct, appearance, and integrity and shall take such disciplinary action with respect to its employees as may be necessary.

11.0 GOVERNMENT FURNISHED INFORMATION

11.1 The Government will provide all existing IESS system and component configuration items and open trouble tickets within 30 days of contract award to assist with CM documentation.

11.2 The Government will provide within ten (10) days of contract award a list of AGSRs and letters of designation for TRs. The letters and lists will include specific authorities and responsibilities of the designee. The Government will provide subsequent updates within ten (10) days of a new assignment, redesignation, or termination action.

12.0 GOVERNMENT FURNISHED MATERIAL/EQUIPMENT

12.1 The Government does not anticipate a need for any furnished material/equipment. Exceptions may be considered on a case-by-case basis and authorized at the Task Order level.

12.2 The Government will deliver to the Contractor any existing inventory of IESS equipment and material spares within 30 days of contract award for Contractor verification and inventory management.

12.3 The Government will retain and dispose of non-repairable or non-reusable equipment (e.g., cameras, DVD recorders, control panels, etc.) in accordance with local, state, and federal policies and procedures unless otherwise stated in the Task Order.

13.0 GOVERNMENT FURNISHED TRANSPORTATION

13.1 The COR or AGSR will coordinate any Government-provided transportation to geographically remote or commercially inaccessible government sites.

13.2 The COR or AGSR will arrange military airlift flights and/or barges to outlying post and training facilities not accessible by land.

14.0 CONTRACTOR FURNISHED MATERIAL/EQUIPMENT

14.1 The Contractor shall furnish all material and equipment, not otherwise provided by the

Government, required in the execution of this contract. This shall include items such as: software;

software licenses; hardware; and materials/equipment ancillary to the installation, operation, maintenance, and access to IESS systems and components. The also includes any necessary lifting equipment (e.g., scissor lift) required to complete these tasks.

14.2 The Contractor shall use software tools to support activities under this contract that are compatible with the following current Government software and any future Government software that may be implemented: Microsoft Office suite, Microsoft Project, Microsoft Visio, and AutoCAD. It is the

Contractor’s responsibility to ensure that electronic deliverables can be opened, read, modified, and saved using government systems.

15.0 TRAVEL REQUIREMENTS

15.1 With the exception of the positions identified in Section 15.3, the Government seeks to have

Contractor personnel reside within the area of primary places of performance that they are supporting under this contract. Therefore, travel within these areas is not anticipated.