Att 3- Quality Assurance Surveillance Plan -11M RIB.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For:

Solicitation Number:

Contract Number:

Contract Description:

Contractor’s name:

Naval Special Warfare Command

H92240-23-D-000X

TBD

This is a service support contract to support 11 Meter Rigid

Inflatable Boat Repair, Maintenance and Upgrades

TBD

1.0 PURPOSE.

1.1. This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This plan provides a basis for the Government to evaluate the quality of contractor performance. The oversight provided for in the contract and in this plan will ensure service levels reach and maintain the required levels throughout the contract term.

This plan will provide the Government with a proactive way to avoid unacceptable or deficient performance, and provide verifiable input for required annual past performance evaluations.

This QASP explains the following:

1.1.1. What will be monitored

1.1.2. How monitoring will take place

1.1.3. Who will conduct the monitoring

1.1.4. How monitoring efforts and results will be documented

1.2 This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

1.3 This QASP is a “living document” and the Government may review and revise it on a regular basis. The Government retains all rights to determine its methods of quality assurance surveillance, however the Government may choose to coordinate changes with the contractor and provide the Contractor information copies of the QASP. Updates will ensure that the QASP remains a valid, useful, and enforceable document. Copies of the original QASP and revisions will be retained the contract file.

2.0 GOVERNMENT ROLES AND RESPONSIBILITIES.

2.1 The following personnel will oversee and coordinate surveillance activities.

2.1.1 Contracting Officer (KO) - The KO will ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and will safeguard the interests of the United States in the contractual relationship. The KO will also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned KO: WCM-CONTRACTS@SOCOM.MIL

Organization or Agency: NAVAL SPECIAL WARFARE COMMAND (NSWC) – N01C

2.1.2 Contracting Officer’s Representative (COR) –The COR is responsible for the technical administration of the contract, assuring proper Government surveillance of the contractor’s performance and keeping a quality assurance file. At the conclusion of the contract or when requested by the KO, the COR will provide documentation to the KO. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Assigned COR: SAMUEL.BROWN@SOCOM.MIL

Other Key Government Personnel – DANIEL.BUSS@SOCOM.MIL

2.1.3 Technical Representative(s) (TRs) – The requiring activity representative who may be assigned to provide technical/administrative assistance to the COR. TRs may be assigned to assist and support the COR with contractor surveillance but have limited authority to provide any technical direction or clarification directly to the contractor.

3.0 CONTRACTOR REPRESENTATIVES:

3.1 Contractor shall appoint an employee to serve as the primary point of contact responsible for coordinating issues relating to quality assurance and surveillance issues.

Program Manager – TBD

Other Contractor Personnel – TBD

4.0 PERFORMANCE REQUIREMENTS SUMMARY (PRS).

4.1 Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

4.2 The Performance Requirements Summary Matrix includes performance standards outlined in the Performance Work Statement. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the Acceptable Quality

Level (AQL):

Performance Objective Performance

Standard

Acceptable

Quality Level

(AQL)

Method of

Surveillance

Incentive mailto:WCM-CONTRACTS@SOCOM.MIL mailto:SAMUEL.BROWN@SOCOM.MIL mailto:DANIEL.BUSS@SOCOM.MIL

PRS #1. Completion of

LOW LEVEL Work

Packages and ECPs /

NECPs

No Later Than

(NLT) 60 calendar days after receipt of order (ARO)

Timely 95% of the time

Direct

Observation;

Review of

Monthly Status

Report (MSR)

Positive/Negative reporting in the Contractor

Performance Assessment

Reporting System (CPARS)

PRS #2. Completion of

MEDIUM / HIGH

LEVEL Work Packages and OAWRs

NLT 90 calendar days ARO

Timely 95% of the time

Direct

Observation;

Review of MSR

Positive/Negative reporting in the CPARS

PRS #3. Servicing up to eight (8) 11M RIBs and their associated systems and equipment simultaneously

Adherence to established work completion deadlines

Timely 95% of the time

Direct

Observation;

Review of MSR

Positive/Negative reporting in the CPARS

PRS #4. Error-free work Government

Inspection reveals no unacceptable service requiring rework

Fully acceptable

95% of the time

100% Inspection Positive/Negative reporting in the CPARS. The

Government may deny the

Contractor payment equal to the value of the unperformed or poorly performed services or require Contractor re-work at no additional cost.

PRS #5. Quality parts and materials

Only new, original equipment manufacturer

(OEM)

recommended parts and materials are used

100% of the time

100%

Inspection;

Review of

Inspection

Summary Report

(ISR)

Positive/Negative reporting in the CPARS. The

Government may deny the

Contractor payment equal to the value of the substandard parts and materials or require Contractor re-work at no additional cost.

PRS #6. Customer

Service

Contractor demonstrates reasonable and cooperative behavior, a commitment to customer satisfaction, and a concern for the interest of the

Government customers

No more than

2 valid complaints per year for failure to demonstrate reasonable, cooperative, or professional behavior

Direct

Observation;

User Survey

Positive/Negative reporting in the CPARS

4.3 The Government shall use a reduction in payments as a negative incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

4.4 Various methods exist to monitor performance. The COR may use one or more of the surveillance methods listed below in the administration of this QASP, and is not limited to these methods.

4.4.1. DIRECT OBSERVATION. (May be performed periodically or through 100% surveillance).

4.4.2. 100% INSPECTION. (Evaluates all outputs. Most applicable to small quantity, but highly important services. May be used where there are written deliverables and stringent requirements such as tasks required by law, safety, or security.)

4.2.3. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis.) Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.

4.4.4. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a problem/deficiency is suspected. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.

4.4.5. USER SURVEY. (Combines elements of validated user complaints and random sampling.

Random survey is conducted to solicit user satisfaction. Appropriate for high quantity activities that have historically been satisfactory. May also generate periodic and 100% inspections.)

4.4.6. VALIDATED USER/CUSTOMER COMPLAINTS. (Relies on the user of the service to identify deficiencies. Complaints are then investigated and validated. Highly applicable to services provided in quantity and where quality is highly subjective.)

4.4.7. MANAGEMENT REPORTS. (Evaluates outputs through the use of management information reports. Best used for general surveillance and may need to be supplemented by periodic inspections.)

5.0 CONTRACT DELIVERABLES.

5.1 The Contractor shall provide all of the following documents during the course of the contract at the frequency noted in the table below:

Description Num ber

PWS

Ref.

Delivery Date

Inspection Summary Report

(ISR)

0001 4.6 Upon Government Inspection; within two (2) calendar days of Task Order completion

Monthly Status Report

(MSR)

0002 4.7 5th calendar day of every month, for work performed in the preceding month

Post Award Conference

Minutes

0003 4.8 5 calendar days after Post Award

Conference

Description Num ber

PWS

Ref.

Delivery Date

Contractor Manpower

Reporting

0004 6.0 Annually NLT 31 October and at contract completion

6.0. RATINGS.

6.1 Contractor performance will be rated using the Contractor Performance Assessment Report

(CPAR). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. The rating scale below will be used to determine a positive, neutral, or negative outcome.

Rating Contract

Requirements

Problems Corrective Actions

Exceptional Exceeds Many – with

Government Benefit

Few Minor

Problems

Minor Problems; Highly

Effective

Very Good Exceeds Some – with

Government Benefit

Some Minor

Problems

Minor Problems; Effective

Satisfactory Meets All Minor Problems and Major

Major Problems w/Corrective

Action

Marginal Does Not Meet Some

Government Impact

Serious; Recovery

Possible

Marginally Effective; Not Fully

Implemented

Unsatisfactory Does Not Meet Most

Government Impact

Serious; Recovery

Not likely

Multiple Significant Problems;

Ineffective

7.0 DOCUMENTING PERFORMANCE.

7.1. Acceptable Performance. The Government will document positive performance. The most common format used for this action will be via CPARs. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

7.2 Unacceptable Performance. When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR will document the discussion and place it in the COR file.

7.2.1. When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's manager or on-site representative. A CDR template is attached to this QASP.

7.2.2. The contractor shall be required to acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the

COR. The Government will review the contractor's corrective action plan to determine acceptability.

7.2.3 Any CDR will become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment when applicable. The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

8.0 FREQUENCY OF MEASUREMENT.

8.1. During contract/order performance, the COR will take periodic measurements and analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

8.2. The COR will interact with the contractor at least monthly and meet annually to assess performance and will provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

Signature – Contracting Officer

PERFORMANCE REPORT

1. CONTRACT NUMBER: <insert number>

2. Prepared by: (Name of COR) <insert name>

3. Date and time of observation:

4. Observation:

<Examples of items to include in a report are:

- Method of surveillance.

- How frequently you conducted surveillance.

- Surveillance results.

- Number of observations.>

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

CONTRACT DISCREPANCY REPORT (CDR)

1. Contract Number: <insert number>

2. TO: (Contractor’s Manager or on-site representative) <insert name>

3. FROM: (Name of COR) <insert name>

4. Date and time observed discrepancy:

5. DISCREPANCY OR PROBLEM:

<Describe in detail. Identify any attachments.>

5. Corrective action plan:

A written corrective action plan < is / is not > required.

< If a written corrective action plan is required include the following. > The written Corrective

Action Plan will be provided to the undersigned not later than < # days after receipt of this

CDR. >

Prepared by: <Enter COR’s name>

Signature – Contracting Officer’s Representative Date

Received by:

Signature – Contractor’s Manager or on-site representative Date