H92240-16-T-0027_Attachment_2_-_QASP.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

For: Naval Special Warfare Command Recruiting Directorate

Solicitation Number: H92240-16-T-0027

Contract Number: TBD

Contract Description: This training services contract is to provide swim coaching and instruction to Navy personnel and High Potential Diverse

Candidates.

Contractor’s name: TBD

1. PURPOSE

This Quality Assurance Surveillance Plan (QASP) provides a systematic method to evaluate performance for the stated contract. This QASP explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance.

This QASP is a “living document” and the Government may review and revise it on a regular basis. However, the Government shall coordinate changes with the contractor. Copies of the original QASP and revisions shall be provided to the contractor and Government officials implementing surveillance activities.

2. GOVERNMENT ROLES AND RESPONSIBILITIES

The following personnel shall oversee and coordinate surveillance activities.

a. Contracting Officer (CO) - The CO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The CO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The CO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

Assigned CO: WARCOM-Contracts

Organization or Agency: Naval Special Warfare Center Recruiting Directorate

b. Contracting Officer’s Representative (COR) - The COR is responsible for technical administration of the contract and shall assure proper Government surveillance of the contractor’s performance. The COR shall keep a quality assurance file. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the

Government’s behalf.

Assigned COR: Mr. Mark Courrier

c. Other Key Government Personnel - Dr. Kenneth J. Marra

3. CONTRACTOR REPRESENTATIVES

The following employees of the contractor serve as the contractor’s program manager for this contract.

a. Program Manager – TBD

b. Other Contractor Personnel – Swim Instructor TBD

4. PERFORMANCE STANDARDS AND DELIVERABLES

4.1 Performance Standards

Performance standards define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these standards.

The Performance Requirements Summary (PRS) Matrix includes performance standards outlined in the Performance Work Statement. The Government shall use these standards to determine contractor performance and shall compare contractor performance to the

Acceptable Quality Level (AQL).

Performance

Objective

ID PWS

Reference

Performance

Standard

(and AQL)

Method of

Performance

Assessment

Incentive

(Positive and/or

Negative)

(Impact on

Contractor

Payments)

Contractor shall demonstrate an improvement in swim participants’ comfort, technique and speed in water.

1 2.1

3.2.1.3

Contractor swim instructor qualifications are current.

2 3.1.2 100%. Direct inspection of contractor-provided substantiating documentation by

Contracting Officer’s

Payment may be reduced by a value equal to the unperformed or performed services

Representative

(COR). Inspection may be annually or upon contractor replacement of instructor, but not less than annually.

due to stopped training. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor swim instructor remained on the pool deck throughout the training sessions.

3 3.1.3 100% compliance.

Direct observation and inspection of contractor by COR or other Government personnel.

Payment may be reduced by a value equal to the unperformed or performed services due to stopped training. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor provided curriculum satisfies requirements in the

PWS.

4 3.2.1 100% compliance.

Direct observation and inspection of contractor by COR or TR.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor followed emergency medical response plan.

5 3.2.2 100% compliance.

Direct observation by COR or TR.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor shall distribute and collect a completed

“Candidate

Information Sheet”

6 3.2.3.1 100% compliance Direct inspection of contractor by COR or TR.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services.

Contractor handled

PII in accordance with PWS including notification of disclosure or potential disclosure to appropriate

Government personnel.

7 3.2.3.1

5.0

100% compliance Direct observation and inspection of contractor-provided substantiating documentation by

COR or TR.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services. Contract may be immediately terminated.

Contractor conducted training per training schedule hours defined in the PWS.

8 7.2 100% compliance Direct observation by Contracting

Direct observation and inspection of contractor by COR or Technical

Representative TR.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services. Contract may be immediately terminated.

Contractor performed

Contractor

Manpower Reporting

Functions

9 9.0 100% annually. COR review

(inspection) of eCMRA.

Payment may be reduced by a value equal to the unperformed or poorly performed services. Payment may also be reduced to compensate for any damage that may result from the unperformed or poorly performed services. Contract may be immediately terminated.

4.2 Deliverables

The Contractor shall provide all of the following documents during the course of the contract at the frequency noted in the table below: (sample table provided below):

Deliverable

Number

PWS

Para.

Item Description Due Date Government

POC(s)

D001 3.2.3.2 and

3.2.3.3

Candidate Information Sheets 1 st Friday of each month, or more frequently as required by the COR

COR

D002 1.2.7 Monthly Progress Report 1 st Friday of each month COR

5. INCENTIVES

The Government shall use a reduction in payments as a negative incentive. Incentives shall be based on exceeding, meeting, or not meeting performance standards.

6. METHODS OF SURVEILLANCE

Various methods exist to monitor performance. The COR shall use the surveillance methods listed below in the administration of this QASP.

a. DIRECT OBSERVATION. (Can be performed periodically or through 100% surveillance.)

IDs 1, 3-6.

b. PERIODIC INSPECTION. (Evaluates outcomes on a periodic basis.) Inspections may be scheduled [Daily, Weekly, Monthly, Quarterly, or annually] or unscheduled, as required.) ID 2

c. PERIODIC SAMPLING. (Variation of random sampling. However, sample is only taken when a problem/deficiency is suspected. Sample results are applicable only for the specific work inspected. Since sample is not entirely random, it cannot be applied to total activity performance.) ID 8

7. RATINGS

7.1 Contractor performance will be rated using the Contractor Performance Assessment Report

(CPAR). Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and acceptable quality level. The rating scale below will be used to determine a positive, neutral, or negative outcome.

Rating Contract

Requirements

Problems Corrective Actions

Exceptional Exceeds Many – with

Government Benefit

Few Minor

Problems

Minor Problems; Highly

Effective

Very Good Exceeds Some – with

Government Benefit

Some Minor

Problems

Minor Problems; Effective

Satisfactory Meets All Minor Problems and Major

Major Problems w/Corrective

Action

Marginal Does Not Meet Some

Government Impact

Serious; Recovery

Possible

Marginally Effective; Not Fully

Implemented

Unsatisfactory Does Not Meet Most

Government Impact

Serious; Recovery

Not likely

Multiple Significant Problems;

Ineffective

8.0 DOCUMENTING PERFORMANCE

8.1. Acceptable Performance. The Government will document positive performance. The most common format used for this action will be via CPARs. Any report may become a part of the supporting documentation for fixed fee payments, award fee payments, or other actions.

8.2 Unacceptable Performance. When unacceptable performance occurs, the COR will inform the contractor. This will normally be in writing unless circumstances necessitate verbal communication. In any case the COR will document the discussion and place it in the COR file.

8.2.1. When the COR determines formal written communication is required, the COR will prepare a Contract Discrepancy Report (CDR), and present it to the contractor's manager or on-site representative. A CDR template is attached to this QASP.

8.2.2. The contractor shall be required to acknowledge receipt of the CDR in writing. The CDR will specify if the contractor is required to prepare a corrective action plan to document how the contractor shall correct the unacceptable performance and avoid a recurrence. The CDR will also state how long after receipt the contractor has to present this corrective action plan to the

COR. The Government will review the contractor's corrective action plan to determine acceptability.

8.2.3 Any CDR will become a part of the supporting documentation for contract payment deductions, fixed fee deductions, award fee nonpayment when applicable. The Government will use any completed CDR as part of an overall evaluation of Contractor performance when determining present or future contractual actions.

9.0 FREQUENCY OF MEASUREMENT

9.1 During contract/order performance, the COR will take periodic measurements and analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

9.2 The COR will interact with the contractor at least monthly and meet annually to assess performance and will provide a written assessment.

Signature – Contractor Program Manager

Signature – Contracting Officer’s Representative

Signature – Contracting Officer