Sol_Att_II_-_QASP_PSCW.doc

H92240-15-T-0011

Quality Assurance Surveillance Plan (QASP)

Public Speaking & Effective and Concise Writing Workshop Naval Special Warfare Command (NAVSPECWARCOM) 1.0

PURPOSE

Ensure that the contractor performs in accordance with performance metrics set forth in this document.

2.0

AUTHORITY

FAR 52-212-4(a), Inspection/Acceptance, which provides for inspections and acceptance of the articles, services, and documentation called for in the contract.

3.0

SCOPE

The contractor is responsible for management and quality control actions necessary to meet quality standards set forth by the contract. The QASP provides Government surveillance and oversight of the contractor’s work to ensure they are timely, effective and deliver the results specified in the contract 4.0

RESPONSIBILITIES

The Government responsibilities for the implementation of this QASP are:

· Contracting Officer – The Contracting Officer will ensure performance and compliance with the terms of the contract and safeguards the interests of the United States in the contractual relationship. The Contracting Officer ensures the contractor receives impartial, fair and equitable treatment.

· Contracting Officer’s Representative (COR) – A CENSEALSWCC individual will be designated by the Contracting Officer to act as his authorized representative to ensure compliance with the contract.

5.0

METHODS OF QA SURVEILLANCE

The below methods of surveillance shall be used in the administration of this QASP. The QASP:

· Random Checks/Inspections by the COR – Random checks will be conducted by the COR to ensure compliance with the Standard Operating Procedures.

· Customer Feedback – Formal student surveys or written student complaints will be used to measure compliance with the contract award and document deficiencies.

6.0

IDENTIFIED QA SURVEILLANCE ITEMS

For Task 1 NSW PLC. Student feedback will be obtained by the COR through online surveys and copies will be provided to the Contractor.

For Task 2 and 3 4-day COI. Student feedback will be obtained by the COR through online surveys and copies will be provided to the Contractor. Contractor will provide the COR student names and preferred email address by the end of the first day. The COR will email each student a link to the critique at the end of the workshop.

Less than satisfactory marks will be discussed with contractor to identify and implement performance improvements.

7.0

DOCUMENTATION

The COR will maintain a Quality Assurance Surveillance file with all complaints, surveys/critiques, recommendations, and any other performance items. These will be retained for the life of the contract and will be forwarded to the Contracting Officer upon request. The Quality Assurance Surveillance file shall contain:

· Copies of letters of appointment for the COR.

· A copy of the contract and all modifications.

· A copy of the QASP and all subsequent revisions.

· Memoranda for the record or minutes of any meetings with the contractor.

· All complaints, surveys, recommendations, and any other performance items.

8.0

ANALYSIS OF CONTRACTOR PERFORMANCE

The COR will analyze all surveys and complaints to determine if increased or decreased surveillance is required to bring the contractor’s work up to the standards specified.

The COR will provide an annual report of performance to the Contracting Officer and the Contractor.

9.0

PERFORMANCE EVALUATION MEETINGS

The Contractor’s Program Manager may request to meet with the COR to review the contractor’s performance and contractor reports issued during the period. A mutual effort will be made to resolve all problems identified. `

QASP MATRIX

Standard

Surveillance Procedures to be taken when performance standards are not met

Failure in more than any 3 metrics below or continued failure in any or all of the below performance work metrics may cause the contractor to be penalized.

Accuracy

Employee Qualifications: Contractor to supply personnel with qualifications set forth in contract.

Deliverables: Contractor to supply all required deliverables.

Workbook to be created within (7) days of contract start date.

The survey is to be conducted as required, contractor is either in compliance or not.

Customer Feedback FAR Clause 52.212-4(a) – Inspection/Acceptance

Customer Feedback FAR Clause 52.212-4(a) – Inspection/Acceptance

· If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

INCENTIVES/DISINCENTIVES:

The COR shall make an annual report on Contractor Performance. The contractor’s failure to achieve satisfactory performance under the contract, reflected in the COR’s annual report, may result in termination of the contract and may also result in the loss of future Government contracts. Additionally, the contractor’s failure to achieve satisfactory performance under the contract may also result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.