SUBMISSION_REQUIREMENTS WEB_HOSTING_AND_SOCIAL_MEDIA_SECURITY_SERVICES .docx

FAR 52.212-1 ADDENDUM

WEB HOSTING AND SOCIAL MEDIA SECURITY SERVICES

PROPOSAL PREPARATION

VOLUME I - TECHNICAL

FACTOR 1: TECHNICAL CAPABIILITY/APPROACH – Page limit; 10 to 15 (inclusive of resumes)

The submitted technical capability/approach shall clearly and concisely address the following for providing the web hosting services as outlined in the Performance Work Statement:

Subfactor 1: Contractor’s Plans to Accomplish Performance Work Statement Requirements:

1. Managed dedicated server hosting.

2. 24x7x365 emergency telephone and email technical support.

3. 24x7x365 monitoring of server resources, index file change activity and latency.

4. Perimeter managed firewall protection and policy configuration.

5. Anti-virus & access protection software and virus remediation.

6. Full Root / Administrative server access to servers.

7. Client provided software installation and general website technical support.

8. Client control panel integration including website, DNS and file management.

9. Domain name management services to purchase, renew, and edit contact details.

10. Managed daily data backup service with versioning and retention.

11. File backup restoration services and remediation.

12. Microsoft operating system security updates installation and support.

13. File and folder Access Control List (ACL) permission configuration and management.

14. Raw website log compression and event log management.

15. Access to shared hosting resources including email, MySQL and MS SQL databases.

16. Microsoft Network Load Balancing (NLB) – with Class-C Affinity.

17. VV Engine file synchronization software between load-balanced servers.

18. Maintenance of shared configuration and file synchronization between load-balanced servers.

19. Maintenance and management of Internet Information Services 8.5.

Subfactor 2: Contractor’s General Capabilities and Policies:

1. Response time

2. Programming capabilities

3. Uptime

4. Ticketing system

5. Technologies you support

6. Technologies you consider yourselves subject matter experts

7. Bandwidth options provided

8. Control panel options provided

9. Intrusion detection systems (IDS) implemented

10. Handling of Distributed Denial of Service (DDoS) attacks

11. Number of domains

12. Number of customers served on a routine basis

13. Turnover rate

14. Number of data centers operated

15. Handling of overage charges in a fixed price contract

16. Unlimited bandwidth offered

17. Shared hosting

18. Dedicated hosting

19. Database offerings

20. Full FTP access

Subfactor 3: Site Security: Sealswcc.com is an information and awareness site for high potential SEAL and SWCC candidates who are typically 16-24 years old. Because many of site users are under 18, website security is of vital importance and must be maintained at all reasonable cost. Given the fixed price nature of the contract, provide the techniques and contingencies that will be employed to minimize/eliminate PII and hacker breaches.

Subfactor 4: Key Personnel: The Project Manager: Submit a copy of the assigned Project Manager’s resume.

Subfactor 5: The Contractor’s Team: List the names and qualifications of the personnel who would be assigned to provide services under this contract.

Subfactor 6: Past Performance

Contractor shall provide not more than three (3) relevant (same or similar type and scope) and recent (within the last three years) contracts. See Attachment 4, Past Performance Worksheet.

VOLUME II - PRICE

FACTOR 2: PRICE

Complete the pricing template identified as Attachment 3 for the base and associated option periods.