Attachment 17 Labor Categories.pdf

Attachment 17

LABOR CATEGORIES

1. Program Manager

The senior manager responsible for coordinating the management of all work performed under a contract or task order.

Capable of negotiating and making binding decisions for a Contractor company. Acts as the central point of contact for the contract or task order. Ultimately responsible for coordinating the effort of subcontractors, team members, and vendors. Possesses broad and deep knowledge of the IT industry, business administration, and human resource management, and have excellent oral and written communications skills. Responsible for ensuring that the Contractor has the capability of performing all the work. Responsible for organizing, directing, and coordinating planning and production of all contract or task order support activities and resources. Oversees the operational planning, establishment, execution, and evaluation of a multifaceted program/project typically consisting of a set of closely related subprograms or associated activities.

2. Project Manager

Manages the project work as defined by the client contract. Leads all aspects of project startup and ongoing execution.

This includes identifying, tracking managing and resolving project issues, proactively disseminating project information to all stakeholders, identifying, managing and mitigating project risk, ensuring that the solution is of acceptable quality, proactively managing scope to ensure that only what was agreed to is delivered, unless changes are approved through scope management, defining and collecting metrics to give a sense for how the project is progressing and whether the deliverables produced are acceptable, and managing the overall schedule to ensure work is assigned and completed on time and within budget. Manages the fact-finding, analysis, and development of hypothesis / conclusions, production of final reports and delivery of presentations. Responsible for ensuring that the project delivers to client expectations on time and to budget.

3. Subject Matter Expert

Provides subject matter expertise for work described in a contractor or task order. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems which require doctorate level knowledge of the subject matter for effective implementation. Applies principles, methods, and knowledge of specific functional areas of expertise to specific task order requirements. Provides advice on esoteric problems which require extensive knowledge of the subject matter. Designs and prepares technical reports, studies, and related documentation, makes charts and graphs to record results, prepares and delivers presentations, training, and briefings as required by the task order. Demonstrates exceptional oral and written communication skills.

4. Systems Analyst

Analyzes user needs to determine functional and cross-functional requirements to identify required tasks and their interrelationships. Identifies resources required for each task, analyzes and evaluates systems requirements, identifies potential problems, and develops appropriate corrective action. Works with System Engineers, Technical Architect, and IA Security Systems Engineer to develop, design, and implementation plans for IT systems from project inception to conclusion. Coordinates with Systems Software Engineers to ensure proper implementation of system specifications, as well as coordinating with functional end users, to develop and provide recommendations on alternative system solutions.

5. Systems Engineer

Analyzes system capacity and throughput requirements in response to demand forecasts and operations trends to determine, plan, and provide for system capabilities required for projected workloads. Plans layout and installation of new systems or modification of existing systems. May set up and control analog or hybrid computer systems to solve mission-specific engineering problems. Knowledgeable in multiple current technology areas, including relational database platforms, client/server computer operating systems (thick & thin clients), networking hardware, protocols and administration, project management, and system integration across multi-tiered highly secure IT environments.

Recognizes and recommends new or emerging technology or software to satisfy functional requirements and processes.

Provides highly technical and/or specialized guidance concerning automation solutions to complex information processing problems related to the subject field. Provides customer support using enterprise solutions software to integrate business areas, consistent with today’s technology in order to operate in an open systems environment and client service architectures.

6. Systems Software Engineer

Formulates and defines specifications for operating system applications or modifies and maintains existing applications using engineering releases and utilities from the manufacturer. Responsible for program design, modeling, simulation, coding, testing, debugging and documentation. Responsible for applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications/communications networks, computer accounting and advanced mathematical/scientific software packages. Instructs, directs, and checks the work of other task personnel. Responsible for quality assurance review and the evaluation of existing and new software products.

Provides identification/fixing for the problems within existing software, design/implementation of new systems, enhances the existing applications and participates in analysis, design and new construction of next generation IT applications.

Responsible for understanding the needs of the customers and the realities of commercially available IT products, and creating requirements that will allow implementation by the development team and COTS products. Also, contributes knowledge of telecommunications concepts, computer languages, operating systems, database/DBMS and applications.

7. Systems Architect

Establishes system information requirements using the analysis from information engineer(s) in the development of enterprise-wide or large scale information systems. Designs architecture to include the software, hardware, and communications to support the total requirements as well as provide for present and future cross-functional requirements and interfaces. Evaluates analytically and systematically problems of workflows, organization, and plans and develops appropriate corrective action.

8. Systems Administrator

Provides the day-to-day system administration to include system and resource optimization, and user assistance.

Conducts capacity and performance analysis, and provides system configuration change and upgrade recommendations. Increases system administrator efficiency and accuracy via the use of automated tools and scripts, develops system administrator procedures, and conducts system administrator training and skills assessment.

Optimizes system operation and resource utilization, and performs system capacity analysis and planning. Provides assistance to users in accessing and using systems.

9. Database Analyst/Programmer

Responsible for program database design, coding, testing, debugging, and documentation. Has full technical knowledge and responsibility of all phases of applications systems analysis and programming. Understands the business or function for which application is designed. Designs, implements and maintains databases. Maintains database dictionaries, monitors standards and procedures and integration of systems through database design.

10. Software Developer/Programmer

Responsible for software program design, coding, testing, debugging and documentation. Has full technical knowledge and responsibility of all phases of applications systems analysis and programming. Understands the business or function for which application is designed. Performs maintenance on existing software products and contributes knowledge of business applications. Writes programs according to specifications needed. Works with the technical staff to understand problems had with software and responds to suggestions for improvements and enhancements. Also, assists in the development of software user manuals.

11. Server Management Engineer

Installs, configures, rebuilds, upgrades, patches, and maintains all server hardware and software including operating systems, application software, databases software, and system management software. Performs performance monitoring, tuning, and development of stored procedures as well as develops maintenance plans for all Windows and Linux/Secure Linux server platforms, including administering all classes and types of test and production servers.

Consults with management and other technical staff on server design, implementation, and maintenance issues.

Analyzes business requirements and recommends technical solutions and provides technical support for development and implementation of new server solutions. Researches, evaluates, and recommends new server management tools and technologies. Works with Systems Engineers, Storage Engineers, Technical Architect, and other technical personnel on design and implementation of server systems. Provides proactive and reactive root cause analysis for all server-related identified / developing problems and issues and develops and implements recommendations for prevention recurrence. Identifies enterprise server requirements and trends and develops alternative solutions to address needs. Creates documentation and procedures pertaining to server management to include current and future server architecture, standards and best practices, and COOP/DR scenarios and solutions. Performs enterprise server metric, reporting, and performance monitoring.

12. Storage Management Engineer

Architect and implement mission critical storage area network (SAN) system infrastructure required to support our high availability, online transaction processing (OLTP) environment. Translates current industry trends in data storage, into designing bullet proof end-to-end solutions, and the administration, management, and optimization of the SAN/NAS/RAID infrastructure. Maps business requirements to technology capabilities, identifying gaps and omissions, technical knowledge of data center issues, including physical infrastructure with multiple experiences participating in major data center upgrades and data migrations. Configures all implementation and configuration parameters with an emphasis on performance & high availability. Performs enterprise SAN metric, reporting, and performance monitoring.

Identifies enterprise storage requirements and trends and develops alternative solutions to address needs. Creates documentation and procedures around the storage / SAN to include current and future storage architecture, standards and best practices, disaster recovery scenarios and solutions. Provides proactive and reactive root cause analysis for all storage/SAN related identified / developing problems and issues and develops and implements recommendations for prevention recurrence.

13. Database Administrator (DBA) – Physical

Implements, monitors, and reorganizes databases, codes, tests, implements, and maintains database architectures.

Executes utility requirements such as reorganization, back-up and recovery. Analyzes and resolves database system production problems. Analyzes user requirements and statistics, and participates in database design and performance evaluation reviews. Advises systems engineers on database coding issues. Prepares system documentation. May be involved in the data modeling process.

14. Hardware Engineer

Monitors, operates, and maintains hardware, and software, for a computing platform. Organizes and directs hardware installations on site surveys and assesses and documents current site configuration and user requirements. Maintains disaster recovery procedures for distributed computing hardware and resident software. Analyzes and develops new hardware requirements and prepares specifications for hardware acquisition, installation and deployment. Directs and leads preparation of engineering plans and site installation technical design packages. Develops hardware installation schedules and mobilizes installation teams. Directs and leads preparation of drawings documenting configuration changes at each site. Responsible for preparing site installation and test reports. Coordinates post installation operations and maintenance support with all other IT service providers. Performs system backup and recovery activities.

Performs audits of hardware/software inventory to ensure integrity as well as licensing compliance. May provide user orientation on hardware and software operations.

15. Hardware Technician

Supports and maintains end-user devices and related technology equipment and IT assets. This includes installing, configuring, diagnosing, repairing, moving, relocating, upgrading, and replacing all USSOCOM Distributed Computing hardware and software. Troubleshoots problem areas and performs on-site or in-house servicing, repair, and installations on desktops, laptops, printers, and other related peripheral devices. Provides technical support in activities associated with the identification, prioritization, and resolution of reported problems.

16. Technical Writer/Editor

Assists in preparing and/or maintaining systems, programming, and operations documentation, procedures, and methods including user manuals. Maintains a current internal documentation library. Coordinates special documentation services as required. Knowledgeable in computer-based documentation and presentation techniques, technical writing, technical proofreading and technical editing. Demonstrates excellent command and articulation of the English language. Demonstrates superior grammar skills. Provides administrative support such as technical writing, proofreading, technical editing of word processing and other computer-based documents, integration of various sources into a cohesive product that may be delivered as computer-based magnetic media, preparation of graphical and narrative presentation material.

17. Configuration Management Specialist

Responsible for configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting and configuration audits. Responsible for configuration planning. Identifies and maintains the original configuration of requirements documentation, design documentation, software, and related documentation. Responsible for configuration change control. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software. Responsible for configuration status accounting. Tracks all problems and changes in product documents and software, and reports changes and current configuration. Responsible for configuration audits. Supports audits to verify that requirements of all baselines have been met by the as-built hardware and software. Supports software quality assurance process audits.

18. Quality Assurance Specialist

Provides technical and administrative direction for personnel performing software development tasks, including the review of work products for correctness, adherence to the design concept and to user standards, review of program documentation to assure Government standards/requirements are adhered to, and for progress in accordance with schedules. Coordinates with the Project Manager and/or Quality Assurance Manager to ensure problem solution and user satisfaction. Makes recommendations, if needed, for approval of major systems installations. Prepares milestone status reports and deliveries/presentations on the system concept to colleagues, subordinates and end user representatives.

19. IA Security Systems Engineer

Analyzes and defines security requirements for multilevel Security (MLS) issues. Designs, develops, engineers, and implements solutions to MLS requirements. Gathers and organizes technical information about mission goals and needs, existing security solutions and products, and ongoing programs in the MLS arena. Performs risk analyses of proposed changes to existing environments, as well as planned implementations of new facilities and field deployments.

Performs risk assessments of existing IT environments and impacts of planned changes, as well as security risk assessments for new projects. Provides technical support for secure integration of systems hardware, as well as secure software development and integration, including reviewing work products for correctness and adhering to the secure design concept and to Command standards. Requires detailed knowledge of Information Assurance (IA) / security products such as Public Key Infrastructure (PKI), VPN, virtual LANs (VLAN), firewalls, network-based and host-based intrusion detection and prevention systems, and data encryption. Analyzes and recommends resolution of IA/security problems on the basis of knowledge of the major IA products and services, an understanding of their limitations, and knowledge of the IA disciplines.