Attachment 15 - Exit Plan Elements.pdf

H92222-11-R-0010

Attachment 15: Exit Plan Elements February 22, 2011

Plan Element Element Requirements

Approach, activities, milestones, schedule, and risk identification and mitigation strategies

• Acceptance Criteria, and if appropriate any testing, to be applied by SITEC Government Organization(s) and/or Successor Contractor(s)

• Proposed transition organization structure for the Provider (e.g., Program Manager, Transition Lead)

• Proposed approach to transferring TACLAN production, lifecycle support, and all related services (hereafter referred to as TACLAN Services, to include production and lifecycle support) and Government assets to the Successor Contractor(s) without interruption including, the proposed phase-in period and all relevant steps and tasks for each service or activity required to transfer responsibility

• Migration of TACLAN Service processes and procedures from the Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• A list of assets and Intellectual Property, which will be transferred to the SITEC Government Organization(s) and/or Successor Contractor(s)

• Activities and corresponding timeline for handing over to USSOCOM sole use and shared assets. Applicable assets could include, but are not limited to, the following:

o Customer and other records (including subcontractor agreements that are required to provision TACLAN Services) o Government Furnished Equipment (GFE) o Configuration and Configuration Management (CM) Information o Information Assurance (IA) Information o Databases o Documentation o Asset Registers o Programs o Knowledge Databases o Fault Databases o Asset Maintenance History and Status o Manuals o Process and procedure documentation o All other similar items that the Provider used or produced during the course of, or for the purpose of, provisioning TACLAN Services or relating to the configuration or control of TACLAN Services o Help Desk support scripts o TACLAN network interconnect diagrams, topologies, and schematics o Information assurance records, logs, vulnerability testing results o Escalation processes and procedures with contacts o Spares inventory and locations o Database schemas, topologies, data structures, stored procedures, dependencies, etc.

o Application interdependencies diagrams, configuration manuals, technical & user manuals o Architecture and Models

• Approach to Migrating systems to Successor Contractor(s)

• Approach to Migrating reporting and analytics to SITEC Government

Organization(s) and/or Successor Contractor(s)

• Approach to Migrating data to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope security plans and measures (for transfer and transition of hard copy and electronic information, including backups and disaster recovery) to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope documentation to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope regulatory compliance procedures and guidance to USSOCOM and/or SITEC Successor Contractor(s)

• Approach to Migrating in-scope mission continuity activities, plans and measures from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope audit functions from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope quality assurance and quality control functions from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope governance processes and procedures from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating in-scope change management functions from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating TACLAN production functions, processes, and procedures from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Migrating TACLAN lifecycle support functions, processes, and procedures from Provider to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Completing due diligence on assets, contracts and other resources

• Schedule of briefings on the status and comprehensive nature of all items handed over

• Approach to knowledge transfer of TACLAN Services

• Approach to providing TACLAN Services without interruption, or a reduction in service levels, during the handover period, and during transfer to SITEC Government Organization(s) and/or Successor Contractor(s)

• Approach to Identifying and completing the transfer to USSOCOM (for the remainder of the term of the relevant license) of all USSOCOM-owned Software and other licenses used in the provision of TACLAN Services by Provider (if applicable)

Roles and Responsibilities:

Roles and responsibilities, for full-time and part-time Provider personnel, who will assist in the transition and the allocation of responsibilities between all

Organization Chart to include:

• Reporting lines of USSOCOM, Provider, other 3rd Parties and the SITEC

Contractor(s), as appropriate

• The relationships between USSOCOM, Provider, other SITEC Contractor(s), and other 3rd Parties, as appropriate

• Provider service and management transition leads Documented Processes:

• Approval processes for all documentation and knowledge bases submitted as part of the Exit Plan and planning process, to include timelines, formats and deliverables

• Definitions and flowcharts of all escalation procedures and who within Provider is responsible, including direct contact information

Approach to TACLAN Service Provisioning, including, but not limited to:

parties • Approach to providing TACLAN Services up to the Termination Date

• Approach to providing TACLAN Services on the Termination Date

• Approach to providing TACLAN Services when required for an extended, defined period after the Termination Date

• Approach to providing TACLAN Services in parallel with the Successor

Contractor(s) when required

• Approach to determining responsibility during preparation and transfer of:

1. Assets (Sole Use and Shared) including USSOCOM Intellectual Property

2. Subcontracts and associated subcontractor relationships

3. Operational documentation, including customer records and databases, configuration documentation, and manuals

4. Software licenses, including specific references to the software owner's requirements

5. TACLAN documentation, including but not limited to, the following:

a. Service-level reports

b. Service catalog

c. Service delivery plans

d. Incident and change register

e. Change and project calendar

f. Current and scheduled project documents

g. Equipment Fielding and Software Version Release schedules

h. Performance and capacity management planning

i. Innovation and service creation plans related to the involved TACLAN

Services

j. TACLAN software version images and related documentation

k. TACLAN O&M manuals, installation guides, software requirements specifications (SRS), software product specifications (SPS), version description documents (VDD), system administrator guides (SAG), training material

l. Softcopy of all deliverables produced by the Provider throughout the contract period of performance

6. Strategic documentation, including but not limited to, TACLAN architecture and governance documentation

Facilities:

• Approach to continuing services using the Providers premises, if applicable; the plan shall address access, security, space utilization, and modification requirements required to allow continued use of facilities, for as long as required Approach to provisioning of a physical data room into which information shall be placed, for the Government and the Successor Contractor(s) to inspect and make copies for removal

Resources:

• Approach to transferring personnel, including communications, briefing and negotiation, applicable to such personnel who are required for the continuation of the involved Services, and within the boundaries of applicable law

• Final handover and acceptance criteria, and the required failover provisions Documentation:

• Asset maintenance history and status

• Control process and procedure documentation

• Process management and maintenance manuals

• Work instructions and workflows

• System and equipment fault databases

• Copies of all knowledge bases

• Spare equipment and parts inventory purchased to provide the TACLAN Service or part of the TACLAN Service

• Agreements with 3rd-Party suppliers of goods and services, which are to be transferred to USSOCOM or the Successor Contractor(s)

• Key support contact details for 3rd-Party supplier personnel

• Information regarding other services and associated unresolved faults in progress at the start of the Transition Period, as well as those expected to be in progress at the end of the Transition Period; the Provider shall update this information at the end of the Transition Period

• Documentation covering service incidents, disaster recovery events and service levels achieved during the past 12 months, and the service-level measurement method

• Status of 3rd-Party software covering supplier, version, upgrade status, license and maintenance fees, expiration dates

Human Resource Data:

• Data on personnel as defined and required by any government regulations, as referenced in the contract

• Full contract documentation for Provider’s subcontractors, which will be notated to the Government or the Successor Contractor(s)

• The list of subcontracts that Provider will notate to the Successor Contractor(s) Risk and Issue Data:

• Overall approach for managing transition risk and issues

• Comprehensive identification of risks and issues related to the successful transition of all in-scope services before, during, and after transition execution

• Likelihood of occurrence and potential impact for each risk

• Mitigation approaches, action steps, and other information required to manage overall transition risks and issues Timetable:

timeline components of the Exit Plan

Disentanglement Plan (as a component of the Exit Plan)

• Detailed program (including a timetable with milestones, processes and critical controls) for the transfer of the provision of TACLAN Services from the Provider to the Successor Contractor(s), or back to the Government, in coordination with the Exit Plan

• The management structure plan to execute Disentanglement

• Details of Provider personnel and other resources that will provide

Disentanglement Services, including a list of Provider subject matter experts and other personnel who will be engaged within 10 days of starting the Termination Period

• Approach to handover of activities and the required Provider resource profiles to support the relevant handover activities

• Proposed activities for proper and timely execution of the Disentanglement Plan

• Documents or knowledge base elements to be delivered to the Government and/or the Successor Contractor(s) during the handover process

• Transfer of TACLAN Services Timetable: all dates in the timetable shall relate to days or weeks prior to, on, or after the Termination Date. The timetable shall include:

o Transfer milestones (the transfer from the Provider to the Government and/or the Successor Contractors), identifying dates, events and criteria to be met for completion of the transfer, including who determines that the transfer has been completed successfully o Dependencies among the Government, Provider, Successor Contractor(s) and 3rd parties o The time frame in which the Provider proposes to provide and make available data and assets that will be handed over, so that the Government can inspect them o The time the Provider proposes that the Government and the Successor Contractor(s) take to review data, and inspect, receive and purchase assets, including due diligence o The timing for transfer of personnel activities o The timing and obligations of third parties that will need to be involved in the transfer of TACLAN Services