QASP.docx

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

Purpose: To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion.

1. Critical performance processes and requirements. Critical to the performance of supporting analytic, strategic, technical, managerial, and administrative support to enhance the customer’s mission and total force readiness is the timely, accurate, and thorough completion of all contract and task order requirements. The work performed under this task order encompasses all aspects of support services in the areas of planning, analysis, monitoring, evaluation, assessment, and documentation of programs required to satisfy Systems Engineering and Technical Assistance (SETA) needs of the Joint Integrated Air and Missile Defense Organization (JIAMDO). The contractor shall support JIAMDO and the Joint Staff J-8 in performing studies, analysis, wargames, exercises, technical demonstrations, and assessments of programs, processes, doctrines, policies and strategies which provide the customer with guidance, advice, and recommendations to support implementation and revision of the Defense Strategy, synchronized with the Planning, Programming, Budgeting, and Execution System (PPBES) cycle. These analyses may be conducted anywhere from unclassified up to the TS SAP/SCI and/or Focal Point/Alternative Compensatory Control Measures (FP/ACCM) level of classification as determined by competent classification authority.

2. Performance Standards

a. Schedule – The due dates for deliverables and the actual accomplishment of the schedule will be assessed against original due dates and milestones established for the contract or task order(s).

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the deliverables detailed in the contract and task order(s) and the Quality Control Plan (QCP), if required by the contract, for the required content, quality, timeliness, and accuracy.

c. Past Performance – In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship, the contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable and cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not be limited to, random or planned sampling, periodic or random inspection, and validated customer complaints.

4. Performance Measurement: Performance will be measured in accordance with the following table:

Performance Element

Performance Requirement

Surveillance Method

Frequency

Acceptable Quality Level

Contractor Quality Control Plan

As required for corrective actions

100% compliance with the contractor plan

If performance is within acceptable levels, it will be considered to be satisfactory. If not, overall performance may be considered unsatisfactory.

Incentives/Disincentives:

The COR makes an annual report on Contractor Performance (CPARS or other annual report as required by the contract office). The contractor’s failure to achieve satisfactory performance under the contract or task order, reflected in the COR’s annual report, may result in termination of the contract or task order and may also result in the loss of future Government contracts or task orders. The contractor’s failure to achieve satisfactory performance under the contract or task order may result in the non-exercise of additional task orders.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within five days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional fee, to replace or correct work that fails to meet contract requirements. To maximize the profit earned on costs incurred, the contractor is incentivized to ensure that quality products are provided in a timely manner.