McAllen_-_Sol._for_BP_7009.docx

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Janitorial Services, (SDVOSB) Service -Disabled Veteran-Owned Small Business, McAllen, TX, for McAllen Border Patrol Station
Solicitation number
GS-07-P-16-JU-D-7009
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Solicitation is amended to change pre-proposal date from Sept.22 TO Oct. 03 at 8 30am for the pre-proposal meeting with the walk-through to commence afterwards see Section L.3. PRE-PROPOSAL MEETING AND SITE VISIT. The date for receipt of proposals is also changed from Oct. 7 2016 to Oct. 17 2016.

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Version 1.13 June 22, 2015

National Custodial Specification

SOLICITATION NUMBER: GS– 07-P-16-JU-D-7009

SERVICE: CUSTODIAL AND RELATED SERVICES

LOCATION(S): Border Patrol, 3000 West Military Hwy, McAllen, TX TX2679ZZ

PERIOD OF PERFORMANCE: January 1, 2017 through December 31, 2017

SOLICITATION ISSUE DAT September 9, 2016

OFFER RECEIPT DATE/TIME: October 17, 2016

CURRENT CONTRACTOR AND PRICE: CCTA Investments Current Monthly Price : $28,950.00/MO

In accordance with FAR 52.219-27, this procurement is a TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS (SDVOSB) SET-ASIDE

TABLE OF CONTENTS

(Sections A through M)

A. SOLICITATION/CONTRACT FORM10
A.1Standard Forms10
B. SERVICES, ORDERING AND PRICES11
B.1Pricing of Services11

B.1.1 Standard Services B.1.2 Above Standard Services

B.2Contractor Staffing Declaration
B.3Wage Adjustments
B.4Addition/Removal of Buildings
B.5Reduction of Staffing
B.6RESERVED
C. DESCRIPTION/SPECIFICATION/STATEMENT OF WORK12
C.1Definitions12
C.1.0 General Program12
C.1.0.0 Above Standard Services12
C.1.0.1 Acceptance12
C.1.0.2 Approval12
C.1.0.3 Building12
C.1.0.4 RESERVED12
C.1.0.5 Contracting Officer (CO)12
C.1.0.6 Contracting Officer's Representative (COR)Designee12
C.1.0.7 Contractor12
C.1.0.8 Custodial13
C.1.0.9 Environmentally Sustainable13
C.1.0.10 Federal Holidays13
C.1.0.11 RESERVED13
C.1.0.12 Guiding Principles For Sustainable Existing Buildings13
C.1.0.13 Green Purchasing Program13
C.1.0.14 Green Cleaning13
C.1.0.15 Key Sustainable Product (KSP) Standards14
C.1.0.16 LEED-EB14
C.1.0.17 Modification14
C.1.0.18 Ordering Official14
C.1.0.19 RESERVED14
C.1.0.20 Product Preference14
C.1.0.21 Quality Assurance Surveillance Plan (QASP)14
C.1.0.22 Quality Control Program (QCP)14
C.1.0.23 Sanitize14
C.1.0.24 Custodial Service Calls14
C.1.0.25 Standard Services14
C.1.0.26 Stewardship15
C.1.1 RESERVED )15
C.1.1.0 RESERVED15
C.1.1.1 RESERVED )15
C.1.1.2 RESERVED15
C.1.1.3 RESERVED15
C.1.1.4 RESERVED15
C.1.1.5 RESERVED15
C.1.1.6 RESERVED15
C.1.1.7 RESERVED16
C.1.1.8 RESERVED16
C.2Objectives and Scope17
C.2.0 The Contractor Shall18
C.2.1 Cleaning Hours18
C.2.2 Building Information Data Sheet Estimates18
C.3Green Cleaning18
C.4SUSTAINABLE PURCHASING18
C.4.0 Sustainable Product Standards20
C.4.1 Key Sustainable Product (KSP)19
C.4.1.2 Proof of Compliance19
C.4.1.3 Exemptions1
C.4.2 Green Cleaning Plan19
C.5Standard Services20
C.5.1 Interior Services20
C.5.1.0 Performance Standards20
C.5.1.1 Floor Care20
C.5.1.2 Carpets and Rugs21
C.5.1.3 Floor Mats and Runners21
C.5.1.4 Restrooms, Shower Rooms, Locker Rooms, and Holding Cells22
C.5.1.5 Dispensers (in areas other than toilet rooms) and Drinking Fountains22
C.5.1.6 Surfaces23
C.5.1.7 Walls23
C.5.1.8 RESERVED23
C.5.1.9 RESERVED23
C.5.1.10 Trash and Wastebaskets23
C.5.1.11 Recyclables23
C.5.1.12 RESERVED23
C.5.1.13 Plate Glass24
C.5.1.14 Spot Cleaning of Interior Surfaces of Window24
C.5.1.15 Blinds and Coverings (Not including Drapes, Curtains, and Unique Coverings)24
C.5.1.16 RESERVED24
C.5.1.17 Policing Inside Areas24
C.5.1.18 RESERVED24
C.5.1.19 Concessions(Break and Vending Machine Areas)24
C.5.1.20 RESERVED25
C.5.1.21 Fitness Centers, and Laboratories25
C.5.2 Exterior Services25
C.5.2.0 Performance Standards25
C.5.2.1 Plate Glass25
C.5.2.2 Window Washing26
C.5.2.3 RESERVED26
C.5.2.4 Hard Surface Areas26
C.5.2.5 Ash Receptacles and Trash Containers26
C.5.2.6 RESERVED26
C.5.2.7 RESERVED26
C.5.2.8 RESERVED26
C.5.2.9 Policing Outside Areas27

C.5.2.10 RESERVED

C.5.2.11 RESERVED

C.5.3 RESERVED27
C.5.4 RESERVED28
C.5.4.0 RESERVED28
C.5.4.1 RESERVED28
C.5.4.2 RESERVED28
C.5.4.3 RESERVED28
C.5.4.4 RESERVED29
C.5.4.5 RESERVED29
C.5.4.6 RESERVED29
C.5.4.7 RESERVED30
C.5.4.8 RESERVED30
C.5.4.9 RESERVED30
C.5.4.10 RESERVED30
C.5.4.11 RESERVED30
C.5.4.12 RESERVED30
C.5.4.13 RESERVED30
C.5.4.14 RESERVED31
C.5.4.15 RESERVED31
C.5.4.16 RESERVED31
C.5.4.17 RESERVED31
C.5.4.18 RESERVED31
C.6Above Standard Services32
C.6.0 Carpet Extraction32
C.6.1 Window Washing (Exterior Surfaces)32
C.6.2 RESERVED33
C.6.3 RESERVED33
C.6.4 RESERVED33
C.6.5 RESERVED33
C.6.6 RESERVED33
C.6.7 RESERVED33

C.6.8 High Cleaning From 6 Feet to 10 Feet C.6.9 High Cleaning Above 10 Feet

C.7Custodial Service Calls34
C.8Communication Plan34
C.9Protection and Damage34
C.10Solid Waste/Trash/recycling Management35
C.10.1.0 RESERVED35
C.10.1.1 RESERVED35
C.10.1.2 Solid Waste/Trash Removal and Disposal35
C.10.1.3 RESERVED37
C.10.1.4 RESERVED37
C.10.2.0 Recycling37
C.10.2.1 Extent Of Work37
C.10.2.2 RESERVED39
C.10.2.3 RESERVED39
C.10.2.4 RESERVED39
C.10.2.5 Recycling Containers40
C.10.2.6 RESERVED40
C.10.2.7 RESERVED40
C.10.2.8 Recycling Records and Reports40
C.11Environmental Reporting41
C.11.0 RESERVED41
C.11.1 RESERVED41
C.11.2 Green Purchase Reporting41
C.11.3 RESERVED41
C.11.4 Supporting Documentation42
C.11.5 Reporting Formats42
C.12Integrated Pest Management42
C.12.0 Preventive Pest Maintenance42
C.12.1 RESERVED43
C.12.2 RESERVED43
C.12.3 RESERVED43
C.12.4 RESERVED43
C.12.5 RESERVED44
C.12.6 RESERVED44
C.12.7 RESERVED45
C.12.8 Structural and Procedural Recommendations45
C.12.9 RESERVED46
C.12.10 RESERVED46
C.12.11 RESERVED46
C.12.12 RESERVED47
C.12.13 RESERVED47
C.13RESERVED48
C.13.0 RESERVED48
C.13.1 RESERVED49
C.13.2 RESERVED49
C.13.3 RESERVED49
C.13.4 RESERVED49
C.13.5 RESERVED51
C.14Quality Control Plan (QCP)53
C.15Cleaning Schedules54
C.16Communication Requirements54
C.17Federal Requirements55
C.18Contractor Submittals/Deliverables Chart59
D. PACKAGING AND MARKING61
e. INSPECTION AND ACCEPTANCE62
F. DELIVERIES OR PERFORMANCE63
F.1FAR 52.252-2 Clauses Incorporated by Reference (Feb 1998)
F.2Place of Performance
F.3Term of Contract
F.4Contract Deliverables Reference
G. CONTRACT ADMINISTRATION DATA64
G.1Points of Contact for Contract Administration
G.2Administrative Functions and Limitations
G.3Payment (General)
G.4Submission of Invoices for Recurring Monthly Services
G.5Suspension of Work
G.6Evaluating Contractor Performance
G.7Criteria for Deductions

G.7.0 General G.7.1 Witholding Monies for Non-Submission of Reports

G.7.2 RESERVED

G.7.3 Temporary Reduction of Space G.7.4 Long Term Reduction of Space G.7.5 Restoration of Space

G.7.6 RESERVED

H. SPECIAL CONTRACT REQUIREMENTS65
H.1Contractor Responsibilities65
H.1.0 Supervisors65
H.1.1 Communication65
H.1.2 Training63
H.1.3 Uniforms65
H.1.4 Exposure Control Program65
H.1.5 Key Control66
H.1.6 Qualifications Of Personnel66
H.1.7 Miscellaneous Requirements66
H.2Strike Contingency Plan (SCP)67
H.3Occupancy Emergency Plan (OEP)67
H.4Contractor Pandemic Plan67
H.5Conservation67
H.6Affirmative Procurement Program (APP)68
H.7RESERVED69
H.8RESERVED69
H.9Provided by the Government (Not Identified Elsewhere in the Specification)69
H.9.1 Use of Government Information Technology71
H.9.2 Safeguarding Sensitive Data and Information Technology Resources71
H.10Security Requirements and Personal Identity Verification Procedures (Non-Classified Contract)71
H.10.1 GSAR 552.237-70 Qualifications of Offerors (MAY 1989)71
H.10.2 GSAR 552.237-71 Qualifications of Employees (MAY 1989)71
H.10.3 Suitability Determinations72
H.10.4 Compliance with Security Requirements72
H.10.5 Identification Credential73
H.10.6 Standards of Conduct73
H.10.7 Removal from Contract Work73
H.10.8 Sensitive but Unclassified (SBU) Building Information73
H.11Identification Credential73
H.12Escort Requirements74
H.13Standards of Conduct74
H.14Removal from Contract Work75
H.15Sensitive but Unclassified (SBU) Building Information76
H.16Recording Presence77
H.17Government Forms77
H.18Other Contractors77
H.19Ordinances, Taxes, Permits and Licenses77
H.20Discrepancy in the Specifications77
H.21Above Standard Services Indefinite Quantity Provisions

H.21.1 GENERAL

H.21.2 PRICE PROPOSAL FOR ABOVE STANDARD SERVICES WORK

H.21.3 PRICING

H.21.4 PARTS AND MATERIALS

H.21.5 LABOR

H.21.6 SUBCONTRACTS

H.21.7 COST DOCUOMENTATION

H.21.8 COMPETITIVE BIDS

H.21.9 METHOD OF ORDERING AND INVOICING

H.21.9.1 Government Purchase Card H.21.9.1.1 Government Purchase Card Tenant Agencies

i. Contract Clauses78
Environmental Clauses78
Information Technology Clauses78
j. List of Attachments (List of documentS, exhibits and Other Attachments)79
EXHIBIT 1 BUILDING INFORMATION SHEET80
EXHIBIT 2 QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)81
EXHIBIT 3 SURVEILLANCE FORMS106
EXHIBIT 4 RESERVED111
EXHIBIT 5 RESERVED112
EXHIBIT 6 RESERVED115
EXHIBIT 7 RESERVED120
k. Representations, Certifications, and Other Statements of Bidders/Offerors121
L. Instructions, Conditions, and Notices to Bidders/Offerors123
M. Evaluation Factors for Award124

SOLICITATION/CONTRACT FORM

A.1 Standard Forms:

A.1. The offeror shall read and adhere to the entire solicitation and prepare their Offer in accordance with the instructions provided in Section L of this solicitation.

A.1.2. Offerers shall complete electronic annual representations and certifications in the System for Award Management (https://SAM.GOV).

A.1.3. The Standard Form 33 attached herein must be completed in its entirety, including offeror’s signature, and submitted with the proposal.

ANTICIPATED PERIOD OF PERFORMANCE:

Base Period with 4 1-Year Options

PROPOSAL ACCEPTANCE: The offeror must sign and date (Block 17 and 18 of the SF33) to constitute your acceptance of the terms and conditions of the solicitation.

This is a TOTAL SERVICE-DISABLED VETERAN-OWNED SMALL BUSINESS (SDVOSB) SET-ASIDE.

At the time that a SDVOSB submits its offer, it must represent to the Contracting Officer that it is a SDVOSB and a small business concern under the North American Industry Classification System (NAICS) 561210 with the small business size of $38.5M. A joint venture may be a SDVOSB if at least one member of the joint venture is a SDVOSB.

CONTRACT SPECIALIST POINT OF CONTACT:

Cynthia A. Pittinger

GSA/PBS

819 Taylor Street – Rm 12A01 Fort Worth, TX 76102 Phone: 817-978-7082 E-mail: cindy.pittinger@gsa.gov

B.SERVICES, ORDERING AND PRICES
B.1PRICING OF SERVICES. Figure B-3, Pricing of Services, must be completed by the contractor and submitted to the Contracting Officer (CO) as part of the Price Proposal. The Contracting Officer will fill-in Section B.1.1 through B.1.3 at time of award for base and option periods.

B.1.0. Standard Services:

Base Period

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

Option I:

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

Option II:

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

Option III:

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

Option IV:

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

Grand Total Standard Services, including all options, if exercised:

Monthly Custodial Maintenance
Total Yearly Maintenance
$
$

B.1.1. Above Standard Services

Base Period:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Washing Exterior Surfaces of Windows
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

Option I:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Washing Exterior Surfaces of Windows
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

Option II:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Washing Exterior Surfaces of Windows
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

Option III:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Exterior Window Washing
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

Option IV:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Washing Exterior Surfaces of Windows
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

Grand Total Above Standard Services (Tasks), including all options, if exercised:

Tasks
Rate Per Each
Carpet Extraction (Private Areas)
$
Per Square Foot
Washing Exterior Surfaces of Windows
$
Per Window
High Cleaning From 6 Feet to 10 Feet
$
Per Square Foot
High Cleaning Above 10 Feet
$
Per Square Foot

B.2. CONTRACTOR STAFFING DECLARATION

Figure B-1, contractor staffing declaration, must be completed by the contractor and submitted to the Contracting Officer (CO) 21 calendar days prior to the contract start date. This form must also be submitted to the CO when any modifications to the contract by GSA results in changes in staffing. A blank Figure B-1 is included as part of the solicitation.

B.3. WAGE ADJUSTMENTS

Wage adjustments will be considered at the beginning of each renewal option period, if exercised, in accordance with FAR 52.222-43 Fair Labor Standards Act and Service Contract Act – Price Adjustment (Multi-year and Option Year).

Figure B-2, SCA DOL/CBA Combination Wage Adjustment Spreadsheet, is a sample worksheet to illustrate how wage adjustments will be calculated as a result of changes in wages that result from Department of Labor Wage Determinations or Collective Bargaining Agreements. A blank Figure B-2 is included as part of the solicitation. This is a living document and may receive minor revisions. No revision will change the method of determining the allowable wage adjustment. The latest version will be used for each wage adjustment through the life of the contract.

B.4. ADDITION/REMOVAL OF BUILDINGS

GSA may add or remove buildings from this contract at any time. For a building to be added to the contract, GSA will provide the building information to the Contractor and request a price proposal from the Contractor for the requested services in line with the current pricing. At this time, there is no anticipation to add or delete any additional facilities to this contract. However, if there are any facilities added, they will not exceed 25% of the total contract dollar value, including options.

B.5. REDUCTION OF STAFFING

Staffing levels proposed and accepted at the time of award shall not be reduced through the life of the contract unless there is a contract modification. At the end of each contract year, and at the request of the contractor, GSA will consider a request from the contractor for a reduction in staffing, and will be based on contractor performance.

B.6 RESERVED

C.DESCRIPTION/SPECIFICATION/STATEMENT OF WORK
C.1Definitions

C.1.0 General Program The work specified in this specification shall be in accordance with all Federal, State, county and city laws, codes, and ordinances and shall follow the more stringent of them. In addition to compliance with these laws, the Contractor shall follow all applicable standard industry practices including, but not limited to, the Occupational Safety and Health Act (OSHA) and NIBS.

C.1.0.0 Above Standard Services Above Standard Services are services not covered in the monthly price of the contract. Contractor prices include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.1 Acceptance The term constitutes acknowledgment that the supplies or services required in the contact conform to applicable contract quality and quantity requirements.

C.1.0.2 Approval ‘Approval’ means the Government has reviewed the submittals, deliverables, or administrative documents [e.g., insurance certificates, Safety Data Sheets (SDS), etc.], and has determined that the documents conform to contract requirements. Government approval shall not relieve the Contractor of responsibility for complying with Federal, State, and local laws and regulations.

C.1.0.3 Building A reference to ‘facility’ and ‘site’ is interchangeable with ‘building.’ A man-made structure or edifice which services are performed within or on the exterior of the formation and is intended to support or shelter any use or continuous occupancy.

C.1.0.4 RESERVED

C.1.0.5 Contracting Officer (CO) The CO has the responsibility for the administration of this contract. The CO alone, without delegation, is authorized to take action on behalf of the Government to amend, modify or deviate from the contract terms, conditions, requirements, specifications, details and/or delivery schedules. However, the CO may delegate certain other responsibilities to authorized Government representatives.

C.1.0.6 Contracting Officer's Representative (COR) The COR shall be appointed by letter from the CO. The CO uses CORs are the primary Government representatives for the administration of the contract. CORs shall have proper training and experience in inspecting contracts, but do not have the authority to modify the contract.

C.1.0.7 Contractor Reference to ‘Contractor’ throughout the SOW even for those references to subcontracted type tasks shall mean the responsibility of the contract service provider.

C.1.0.8 Custodial A reference to ‘custodial’ is interchangeable with ‘janitorial’. Custodial and related services can include cleaning, window washing, trash removal, recycling, snow and ice removal, landscaping, and maintaining a building or area.

C.1.0.9 Environmentally Sustainable These are products or services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw materials acquisition, production, manufacturing, product, chemicals, packaging, distribution, reuse, operation, maintenance, or disposal of the product or service. Refer to Section C.17. ‘Federal Requirements’ for a list of environmentally sustainable attributes and certifying entities.

C.1.0.10 Federal Holidays Federal holidays are New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans’ Day, Thanksgiving Day, and Christmas Day. When Federal Holidays fall on weekends, a weekday is typically designated as the holiday.

C.1.0.11 RESERVED

C.1.0.12 Guiding Principles for Sustainable Existing Buildings A practice of using processes that is environmentally responsible and resource-efficient throughout a building's life-cycle. The goal is to minimize and offset consumption of energy, water, and other resources and to eliminate all waste and pollution from building operations and activities. The result is to reduce the environmental impact of the Federal Government, which will expand and complement the building design economy, utility, durability, and comfort. See http://en.wikipedia.org/wiki/Sustainability The common objective is to reduce the overall impact of the built environment on human health and the natural environment by:

-Improving energy efficiency and reductions in greenhouse gas emissions.

-Reducing water consumption intensity.

-Acquiring green products and services.

-Implementing pollution prevention measures, including reduction or elimination of the use of toxic and hazardous chemicals and materials.

-Implementing cost-effective waste prevention and recycling programs.

-Increasing diversion of solid/trash waste.

C.1.0.13 GSA Green Purchasing Program (GPP) The GPP which includes the Green Purchasing Plan specifies requirements to promote the purchase of environmentally sustainable products and services.

C.1.0.14 Green Cleaning Green Cleaning is a planned and organized approach to cleaning specifically designed to protect building occupant s’ and workers’ health, while at the same time reducing environmental impacts.

C.1.0.15 Key Sustainable Product (KSP) Standards KSP are those categories of products that the Government’s Contractor uses most frequently in the delivery of custodial and facilities related services. The KSP standards are the minimal attributes that the KSPs shall meet. Use of the KSP’s in this contract is mandatory.

C.1.0.16 LEED-EB

The rating system encourages owners and operators of existing buildings to implement sustainable practices and reduce the environmental impacts of their buildings, while addressing the major aspects of ongoing building operations.

C.1.0.17 Modification Modification is a bilateral or unilateral change in the terms of a contract.

C.1.0.18 Ordering Official Ordering Officials are appointed by letter from the CO. Ordering Officials shall be the Government’s representative for the ordering of supplies and services.

C.1.0.19 RESERVED

C.1.0.20 Product Preference Products that are identified as environmentally sustainable shall be selected over those which do not carry such designations. The following factors to consider when selecting products include: environmental performance, cost performance, bio-based, recycled content, biodegradability, technical performance, and availability.

C.1.0.21 Quality Assurance Surveillance Plan (QASP) The QASP is the Government’s surveillance method for monitoring and evaluating the Contractor's performance..

C.1.0.22 Quality Control Program (QCP) The Quality Control Program is a system for identifying and correcting deficiencies in the quality of services before the level of performance becomes unacceptable. Preparation of this document is the responsibility of the Contractor.

C.1.0.23 Sanitize This is the process of removing dirt and certain bacteria so that the number of germs is reduced to a level that the spread of disease is unlikely.

C.1.0.24 Custodial Service Calls Custodial service calls are considered standard service requirements, such as nonrecurring requests to clean up spills, replenishing restroom supplies, policing, etc.

C.1.0.25 Standard Services A standard service is defined as all services that are included in the monthly price or are defined in the contract document. Prices are to include all applicable labor, materials, supplies, training/certifications, equipment (except as otherwise provided), supervision, and management.

C.1.0.26 Stewardship This is the responsibility for managing, conducting or supervising the quality, state or condition of a commercial or institutional building.

C.1.1 RESERVED

C.1.1.0 RESERVED

C.1.1.1 RESERVED

C.1.1.2 RESERVED

C.1.1.3 RESERVED

C.1.1.4 RESERVED

C.1.1.5 RESERVED

C.1.1.6 RESERVED

C.1.1.7 RESERVED

C.1.1.8 RESERVED

C.2 Objectives and Scope

This contract is for custodial and related services for Border Patrol, 3000 West Military Highway, McAllen, TX.

The contract consists of two major functional areas: standard services and above standard services.

Custodial and related services provided by the Contractor are arranged and oversight is provided through one or more of the following entities: GSA’s Regional Office, Service Centers, Field Offices, or Local Offices. These entities represent the Property Management organizations that have been adopted by GSA’s regional leadership.

All references incorporated herein as Web sites (URL’s) are accurate as of January 2016, and may be subject to change by their web publisher. Web pages are provided to the Contractor for additional clarity. A change to any Web site specified in this contract does not change or alter the contract requirements and objectives identified herein.

C.2.0 The Contractor Shall -Furnish all personnel, labor, equipment, materials, tools, supplies, supervision, management, training/certifications, and services, except as may be expressly set forth as Government furnished, and otherwise accomplish all actions necessary to or incident to, perform and provide the work efforts described in the contract.

-Ensure that their employees are properly trained, licensed and/or certified to operate necessary building systems or equipment for which licensed and/or certified personnel are required by Federal, State, or local laws; codes, or ordinances.

-Be responsible to make the management and operational decisions to meet the quality performance standards required under this contract.

-Use innovation, technology and other means and methods to develop and perform the most efficient cleaning services for the building.

-Implement an effective Quality Control Plan (QCP).

-Implement an effective service call system that results in prompt, professional, and courteous resolution of tenant concerns.

-Keep the CO or their designee informed of current status of the work being performed, provide work schedules and provide other pertinent information needed by the CO or their designee.

-Reduce the environmental impacts of work performed under this contract by using, to the maximum extent, environmentally sound practices, processes, and products.

-Provide training/certifications for their employees that stress stewardship in cleaning practices i.e., the use, disposal and recycling of cleaning chemicals; and dispensing equipment and packaging. Current information on stewardship, training, educational materials and other issues can be found in ASTM E1971-05 or at the ASTM web site. Information on these items is also available on the web site: Stewardship for the Cleaning of Commercial and Institutional Buildings (www.astm.org) and ISSA’s web site (www.issa.com).

C.2.1 Cleaning Hours The performance of the cleaning at building(s) shall take place between the hours of __6:00__ a.m. and _1:00 a.m.___. The hours shall not be changed unless authorized by the CO or their designee.

C.2.2 Building Information Data Sheet Estimates The figures contained in the Building Information Data Sheet are estimates. It is the Contractor's responsibility to notify the CO or their designee if it is believed that the information provided is incorrect.

C.3 Green Cleaning

The Contractor is required to conduct custodial and related services in a manner as to utilize industry best practices and guiding principles to minimize the Government’s Environmental Footprint. This requires annual reporting of non-bio-based, bio-based, sustainable, and green products and materials.

The policy of GSA is to bring most, but not all, of its owned buildings into conformity with the most current and Government-accepted version of LEED for Existing Buildings (LEED-EB) current rating system by the U.S. Green Building Council (www.usgbc.org). Only in those instances where GSA is pursuing LEED-EB certification will additional LEED-EB scope requirements be added to this specification as specified in Section H.8 ‘LEED-EB.’

C.4. Sustainable Purchasing

The Contractor shall use safe and environmentally friendly products as referenced throughout this specification. Green cleaning products and processes include those meeting government and third party certified sustainability standards, other environmentally protective products and services as well as those that conserve energy, water, and other resources. Contractor shall select and track cleaning product and materials purchases as described herein.

C.4.0 Sustainable Product Standards In the performance of this contract Contractor shall purchase and use, to the extent possible, the safest and most environmentally friendly products. Products used in GSA facilities shall meet the following standards:

· Key Sustainable Products (KSPs): Categories of products and standards designated by GSA as those most commonly purchased in the execution of contracts and task or delivery orders for supplies and services performed at GSA property. Use of KSPs is mandatory. See the Green Procurement Compilation at https://sftool.gov/greenprocurement for a partial list of products that comply with the KSP standards.

· Federal Programs Designated Sustainable Products: A compilation of products designated as sustainable by U.S. Department of Agriculture (USDA) BioPreferred, Environmental Protection Agency (EPA) CPG, EPA Safer Choice and Department of Energy's EnergyStar or Federal Energy Management Program (FEMP). Visit https://sftool.gov/green-products/5/cleaning-products.

· When selecting Non-KSP products from the EPA-designated (e.g. Comprehensive Procurement Guidelines (CPG) and USDA designated in the BioPreferred Program and all other factors (such as price, performance, and availability) being equal, the Contractor shall select the CPG item.

· For other purchases, unless the Contractor receives an exemption from the Contracting Officer or their designee, the Contractor shall select USDA designated in the BioPreferred Program products over products with other sustainable attributes. Visit (http://www.biopreferred.gov/),

· For those categories of product not recognized by one of the aforementioned standard’s, preference shall be given to products meeting the California Code of Regulations maximum allowable Volatile Organic Compounds (VOC) levels for the appropriate cleaning product category (California Air Resource Board/California Code of Regulations (CCR), Title 17 CCR Section 94509 – (Topic cited; Standards for consumer products at http://www.arb.ca.gov/consprod/regs/2008/3cp.htm).

· Contractor shall also ensure that (a) Green cleaning products and processes are complaint with the Guiding Principles for Sustainable Existing Buildings. (b) Vacuum cleaners meet the Carpet and Rug Institute (CRI) Seal of Approval. (c) Products meet the American Society of Testing Materials (ASTM) standards. (d) Chemical concentrates that require dilutions are used whenever possible as compared to ready-to-use products. Dilution control equipment should be employed to ensure correct dilutions of concentrates and to protect workers from exposure to concentrated chemicals.

C.4.1 Key Sustainable Products (KSPs) Use of the listed KSPs is mandatory for all contracts and task orders and contractors are required to provide submittals demonstrating compliance (see subsection C.4.1.2 below). These KSPs were selected to simplify compliance with the various statutes and executive orders that require products purchased for use in the performance of this contract include products that are recycled content, biobased, non-ozone-depleting, less-toxic alternatives, energy-efficient, water-efficient, and meet environmental standards recommended by EPA or adopted by voluntary consensus standards bodies. Mandatory KSPs and their associated standards follow:

Wastebasket liners (24" x 33" or smaller)

≥ 20% post-consumer recycled content

OR

UL 126 (formerly CCD 126)

Paper towels
100% total recycled content, including ≥ 50% post-consumer recycled content

OR

Green Seal (GS-1)

Bathroom tissue
100% total recycled content, including ≥ 25% post-consumer recycled content

OR

Green Seal (GS-1)

Hand soap
USDA BioPreferred

AND ONE OF THE FOLLOWING:

EPA Safer Choice OR Green Seal (GS-41) OR UL 2784 (formerly EcoLogo 104)

Multipurpose cleaner
EPA Safer Choice OR

Green Seal (GS-37) OR EcoLogo (UL 2759)

C.4.1.2 Proof of Compliance For each Key Sustainable Product used in the performance of this contract, the Contractor shall submit proof of compliance to the CO or his designee prior to the start of each contract year. For Contractors meeting the KSP standards using AbilityOne products, proof of compliance can be downloaded from the AbilityOne catalog website (https://www.abilityone.com/OA_HTML/ibeCZzpHome.jsp?sitex=10020:22372:US).

C.4.1.3 Exemptions Exemptions may apply when Key Sustainable Products meeting the required standards, or recycle content product material that meet or exceed the EPA recovered material content guidelines, are not available because the item cannot be acquired—

(i) Competitively within a reasonable time frame;

(ii) Meeting reasonable performance standards; or

(iii) At a reasonable price.

The Contractor shall provide the Contracting Officer a short written justification for any proposed exemption; the justification shall be made a part of the permanent contract file.

C.4.2 Green Cleaning Plan The Contractor shall submit a green cleaning plan that sets forth the procedures, products and equipment that will be used to reduce the exposure of building occupants and maintenance personnel to potentially hazardous chemical, biological and particulate contaminants. The plan shall include building-specific standards that will apply to dusting, dust mopping, dry floor cleaning, chemical handling and tracking, cleaning equipment and associated planned maintenance. Plan shall also describe how hard floor and carpet maintenance will minimize chemical use; practices for cleaning entryways; practices for the handling and storage of cleaning chemicals to minimize spills, leaks, and other mismanagement; practices related to the use of chemical concentrates and dilutions systems; personnel training; and green cleaning quality control processes.

C.5 Standard Services

C.5.1 Interior Services The Contractor shall provide interior standard services for the work items listed below.

C.5.1.0 Performance Standards The Contractor through innovation, technology, or other means shall perform the work in this contract to meet the quality and performance standards in this Section. Evaluations of the Contractors work shall be based on the standards in this Section and conducted in accordance with the Government’s ‘Quality Assurance Surveillance Plan (QASP).’

C.5.1.1 Floor Care The Contractor shall provide a floor maintenance schedule to the CO or their designee in accordance with Section C.18 ‘Contractor Submittals/Deliverables Chart.’

Sweep bare floors in processing/detention areas 4 times per day Sweep bare floors in break rooms, restrooms, corridors, muster rooms, and quiet rooms 3 times per day Sweep bare floors in office areas, and showers 2 times per day Sweep bare floors in exercise areas 3 times per week Sweep Vehicle Maintenance Area 2 times per week Sweep bare floors in LAN room 1 time every 2 weeks

-Bare Floors: Floors, base moldings, and grout shall be clean and reasonably free of debris including but not limited to dirt, water streaks, mop marks, string, gum, tar, and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance.

Mop bare floors in processing/detention areas 4 times per day Mop bare floors in break rooms, restrooms, corridors, muster rooms, and quiet rooms 3 times per day Mop showers and office areas 2 times per day Mop exercise area 3 times per week Mop LAN room 2 times every month

Wet mopping of bare floors shall be cleaned using disinfectant cleaner(s) with additional scrubbing, if necessary. These floors shall be slip resistant. Surfaces, baseboards, and corners shall be clean and dry. Walls, baseboards, and other surfaces shall be reasonably free of splashing and markings from the equipment.

Mops and cleaning rags shall be cleaned and sanitized before and after each day of use. Mops and cleaning rags used in restrooms including diapering areas in restrooms shall not be used to clean any other areas.

-Asbestos Containing Building Material (ACBM) Floors: Cleaning of flooring that may contain asbestos material, such as Vinyl Asbestos Tile (VAT), shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, ‘Asbestos Operations and Maintenance Work Practices.’ The Contractor shall have a copy of the NIBS Guidance Manual. Upon request, the Government shall make available to the Contractor any asbestos sampling results. UNDER NO CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED BUFFING, OR DRY STRIPPING METHODS BE USED ON ACBM FLOORING.

-ADP/Data Center Floors: Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing (ADP)/Data Center spaces.

Spray buff break rooms, corridors, muster rooms, quiet rooms, and offices 1 time per year -Asphalt Floors: Damp mopping shall be the only method of wet cleaning for floors containing asphalt material. Asphalt plank floors shall be maintained in accordance with the manufacturer's instructions.

-Granite and Marble Floors: All applicable floor areas shall be maintained in accordance with industry standards, and the standard identified in the Contractor’s ‘Quality Control Plan.’

-Loading Dock Floors: Spill residues and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA) and/or State and local regulatory agency requirements.

STRIPPING/FINISHING/SEALING

Stripping/finishing/sealing shall be accomplished annually.

-Stripping Floors: The old finish or wax shall be removed in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, burns, scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING OR DRY STRIPPING METHODS BE USED ON ACBM FLOORING. There shall be no visible buildup of finish in corners or crevices.

-Finishing Floors: Walls, baseboards, and other surfaces shall be reasonably free of finish residue and marks from equipment. Floors shall be reasonably free of streaks, mop strand marks, and skipped areas. The applied finished area shall have a uniform luster.

-Sealing Floors: Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal.

-Wood Floors: There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring.

C.5.1.2 Carpets and Rugs -Extraction (Public Areas Only): Carpet extraction shall be performed annually. Build-up, spills, and crusted materials shall be removed along with spots and smears. There shall be no areas of deterioration or fuzzing to the carpets and rugs as a result of harsh brushing or scrubbing. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. The Contractor shall coordinate with the CO or their designee the times when carpet shall be cleaned. The carpet shall be dry before customers occupy the building on the next business day. The Contractor shall take measures to prevent the growth of mold.

-Spot Cleaning: Carpet surfaces shall be reasonably free of removable spots, soiled traffic patterns, dirt, dust, debris, gum, and crusted materials.

Vacuum all carpets 2 times per day

-Vacuuming: Vacuuming shall be done at a frequency that will protect the integrity of the carpet and prolong wear. The Contractor shall utilize at a minimum HEPA vacuum cleaners that meet the requirements of the Carpet and Rug Institute’s ‘Seal of Approval/ Green Label Vacuum’ Program.’

C.5.1.3 Floor Mats and Runners The Government shall furnish all mats and runners.

Clean entrance mats 1 time every 2 months

Mats and runners shall be reasonably free of removable spots, soiled traffic patterns, dirt, debris, gum, and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. Any mats and runners that are found to be non-repairable or cannot be cleaned shall be brought to the attention of the CO or their designee so they can be replaced. Mats and runners shall be stored in accordance with the ANSI/ASEE A1264.2-2006 ‘Provision of Slip Resistance on Walking/Working Surfaces Guidelines.’

In the event of wet or inclement weather mats and runners are used, the mats and runners shall be placed at entrances and at other areas identified by the CO or their designee prior to the building occupants reporting to work. Wet or inclement weather mats and runners shall be removed, cleaned, and stored by the Contractor when the CO or their designee determines that they are no longer required.

C.5.1.4 Restrooms, Shower Rooms, Locker Rooms and Holding Cells Clean processing/detention areas 4 times per day Clean restrooms 3 times per day Shower tiles wiped down 2 times per day Wipe down restroom stalls, partitions, and doors 1 time monthly

-Cleaning: All areas shall be cleaned using a disinfectant cleaner. Fixtures (washbasins, urinals, modesty panels, toilets, shower stalls, etc.) shall maintain a high level of luster and be reasonably free of dust, spots, soiled substances, discoloration, buildup, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be reasonably free of dust, dirt, bodily fluids and waste. Remove graffiti using normal cleaning methods (e.g., normal graffiti removal cleansers or solvents.) Graffiti that cannot be removed with such normal cleaning methods shall be reported to the CO or their designee.

Restrooms shall be reasonably free of discarded material and trash shall be emptied to prevent the containers from overflowing.

Stock restrooms 4 times per day

-Dispensers: The Government shall provide dispensers. The Contractor shall replenish supplies and fill dispensers as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. Monies collected from tampon and sanitary napkin dispensers shall be retained by the Contractor who shall provide and replenish the product at their expense.

-Receptacles: The Government shall provide receptacles. The Contractor shall empty, clean, and sanitize the sanitary napkin and waste receptacles. Sanitary napkin disposal containers shall be lined with new receptacle bags. Disposal of waste shall be treated the same as Blood Borne Pathogens as specified in 29 CFR §1910.1030 (http://www.access.gpo.gov/nara/cfr/waisidx_06/29cfr1910a_06.html).

C.5.1.5 Dispensers (in areas other than toilet rooms) and Drinking Fountains Clean dispensers 3 times per day

-Clean and Sanitize: The Government shall provide dispensers. The Contractor shall replenish supplies and fill dispensers (paper towel and soap dispensers not located in a restroom, shower room, locker room, or holding cell) as a standard service. The supplies for the provided dispensers shall be compatible with the dispenser’s manufacturer’s requirements. Supplies shall be consistent with the safe and environmentally friendly products requirements referenced throughout this specification. Hand soaps shall not contain antibacterial agents except where required by Federal, State, local requirements and health codes. All dispensers shall be cleaned with a disinfectant cleaner leaving no dust, spots, soiled substances, discoloration, mold, build-up, or excess moisture.

Clean drinking fountains 3 times per day Clean drinking fountains in fitness areas 3 times per week

-Drinking Fountains: All fountains shall be reasonably free of dirt, watermarks, and all other debris or encrustations. Drinking fountains shall be sanitized and present a lustrous appearance.

C.5.1.6 Surfaces Wipe down break room counters 3 times per day Clean armory storage 3 times per week Clean food service area 4 times per day Clean sally port 3 times per day Clean mirrors in restrooms 3 times per day Clean mirrors in exercise areas 3 times per week

-Surfaces: All surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) within approximately 6 feet of the floor shall be reasonably free of dirt, oil spots, streaks, spots, hand marks, encrustation, or smudges. Cabinets and desks with papers, computers, and keyboards shall not be disturbed. Surfaces shall be reasonably free of excessive dust with a preference to using a micro-fiber or damp cloth, or backpack vacuum fitted with the appropriate dusting tool. All glass, clear partitions, mirror surfaces, plate glass and other glass shall be clean and reasonably free of dirt, dust, streaks, smudges, watermarks, spots, grime, and shall not be cloudy. All wall surfaces shall be reasonably free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration. Surfaces should be damp mopped or wiped with a germicidal cleaner. Contact time should be consistent with the manufacturer’s recommendations.

C.5.1.7 Walls All wall surfaces within approximately 6 feet of the floor shall be reasonably free of smudges, marks, dirt, and spots. Cleaning shall not cause discoloration.

C.5.1.8 RESERVED

C.5.1.9 RESERVED

C.5.1.10 Trash, Wastebaskets Empty trash in processing/detention areas 4 times per day Empty trash in all other areas 2 times per day

All trash (including restrooms) shall be collected and removed to a location designated by the CO or their designee. Trash containers shall be emptied and kept clean, odor-free, and reasonably free of dirt, dust, debris, residue, and spilled material. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue.

The Contractor shall notify the CO or their designee of any item or material identified by the Environmental Protection Agency (EPA) and State and local regulatory agencies as hazardous waste, hazardous materials, or Universal Waste observed in the trash receptacles. Typical prohibited wastes include but are not limited to fluorescent light bulbs, thermostats, thermometers, most chemicals, and batteries as specified in 40 CFR § 260-273.

C.5.1.11 Recyclables The Contractor shall provide all labor, and the means to collect and transport recyclable materials from recycling bins and containers located throughout the building to storage and loading areas as designated by the CO or their designee and as described in Section 10.2.0. ‘Recycling.’

C.5.1.12 RESERVED

C.5.1.13 Plate Glass Clean glass entry doors 2 times per day

Clean plate glass (spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and reasonably free of dirt, grime, streaks, moisture, and shall not be cloudy.

C.5.1.14 Spot Cleaning of Interior Surfaces of Windows Cleaning: The interior surface of windows shall be spot cleaned and reasonably free of removable spots and debris

C.5.1.15 Blinds and Coverings (Not Including Drapes, Curtains and Unique Coverings) Dust venetian blinds in fitness areas 3 times per week Dust venetian blinds 1 time per quarter

Dusting: All blinds, coverings, cord tapes, and valances shall be clean and reasonably free of dust and removable spots. Blinds and coverings that are not operating properly shall be reported to the CO or their designee for repair.

Wash venetian blinds 2 times per year.

Washing: Both sides of blinds and coverings shall be washed. A blind cleaning schedule shall be submitted to the COR not later than 7 calendar days prior to contract start date.

C.5.1.16 RESERVED

C.5.1.17 Policing Inside Areas Areas: High traffic areas (vending areas, break areas, corridors, lobbies) shall be reasonably free of papers, trash, and other discarded materials.

C.5.1.18 RESERVED

C.5.1.19 Concessions (, Break Areas and Vending Machine Areas) Cleaning: In concessions public areas (break areas, and vending machine areas) furniture shall be clean, sanitized, and free of spillages, food crumbs, spots, smudges, marks, and soil. Floors shall be maintained using the floor care standard requirements in this contract.

C.5.1.20 RESERVED

C.5.1.21 Fitness Centers and Laboratories -Cleaning: Areas such as the fitness centers, health units, and laboratories shall be cleaned in accordance to the standard service requirements.

C.5.2 Exterior Services The Contractor shall provide exterior standard services for the work items listed below.

C.5.2.0 Performance Standards The Contractor shall provide all resources, labor, tools, equipment, transportation, hauling away, disposal, training, supplies, materials, and oversight to ensure that quality and performance standards are successfully achieved.

C.5.2.1 Plate Glass Clean glass entry doors 2 times per day Clean plate glass (spandrel glass, glass over and in exterior and vestibule doors, and all plate glass around entrances, lobbies, and vestibules) shall be clean and reasonably free of dirt, grime, streaks, moisture, and shall not be cloudy.

C.5.2.2 Window Washing (Exterior Surfaces of Windows) Clean exterior surfaces of windows 2 times per year

Exterior surfaces of the glass shall be clean and reasonably free of dirt, grime, streaks, moisture, and shall not be cloudy. Window sashes, sills, woodwork, and other surroundings of interior glass shall be wiped reasonably free of drippings and other watermarks. Cleaning frequencies that are above standard shall be completed on a reimbursable basis to the Contractor. Cleanings of the exterior surfaces of the windows shall be coordinated with the CO or their designee to maximize cost effective operations. Window washing shall be in accordance with ANSI/IWCA I-14.1 as well as all Federal, State and local regulations.

The Contractor shall submit to the CO or their designee a written Window Washing Safety Plan, as specified in the IWCA requirements and Section C.18 ‘Contractor Submittals/Deliverables Chart.’

C.5.2.3 RESERVED

C.5.2.4 Hard Surface Areas Sweep sidewalks 1 time per day

Cleaning: Sidewalks shall be clean and reasonably free of dirt, debris, gum, litter, gravel, and weeds. No residual dirt shall remain after the removal of the debris.

C.5.2.5 Ash Receptacles and Trash Containers Empty ash receptacles and trash containers 2 times per day

Cleaning: All solid waste/trash shall be collected and removed to a location designated by the CO or their designee. Trash containers and ash receptacles shall be emptied and kept clean, odor-free, and reasonably free of dirt, dust, [ash, cigarette butts, debris, residue, and spilled materials. [Sand in ash receptacles shall be replenished as necessary. Plastic liners for all trash containers shall not be torn, worn, or contain residue.

C.5.2.6 RESERVED

C.5.2.7 RESERVED

C.5.2.8 RESERVED

C.5.2.9 RESERVED

C.5.2.10 RESERVED

C.5.2.11. RESERVED

C.5.3 RESERVED

C.5.4 RESERVED

C.5.4.2 RESERVED

C.5.4.3 RESERVED

C.5.4.4 RESERVED

C.5.4.5 RESERVED

C.5.4.6 RESERVED

C.5.4.7 RESERVED

C.5.4.8RESERVED

C.5.4.9 RESERVED

C.5.4.10 RESERVED

C.5.4.11 RESERVED

C.5.4.12 RESERVED

C.5.4.13 RESERVED

C.5.4.14 RESERVED

C.5.4.15 RESERVED

C.5.4.16 RESERVED

C.5.4.17 RESERVED

C.5.4.18 RESERVED

C.6 Above Standard Services

The Contractor shall provide interior and exterior above standard services to fulfill the Government’s intermittent need for services within the scope of this contract.

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